New Rules for New Ways Fang-Jui Chang Service Designer/Consultant Public Digital Innovation Space @FangJuiChang @TaiwanPDIS www.pdis.nat.gov www.po.pdis.tw 09.11.2018 The Future Cities Canada Summit
vTaiwan
An experiment in open consultation
Co-created, flexible deliberation process
Qualify issue
Issue
Stakeholder discovery
Proposal
Research and Identify more stakeholders through rolling questionnaires
Produce content digestable by stakeholders
Participants ask questions
Competent agencies respond
Interpretate and explain terminologies
Educate populations
Opinion Reach out to populations
Identify affected and knowledgeable populations
Online deliberation
Comment curation
Face to face dialogue
Reflection
Transcript
Rectification Source: info.vtaiwan.tw
Co-created, exible tech tools Qualify issue
Issue
Participants ask questions
Competent agencies respond
Interpretate and explain terminologies
Produce content digestable by stakeholders
Research and Identify more stakeholders through rolling questionnaires
Reach out to populations
Identify affected and knowledgeable populations
Educate populations
Online deliberation
Comment curation
Stakeholder discovery
Face to face dialogue
Transcript
Food and conversation bring people together every week
On/offline reflective space
Crisis Occupy parliament March - April, 2014
The vTaiwan approach initially ‘reacts’ to emerging difficulties of regulations.
>5 law amendments >20 regulatory reforms
Source: https://goo.gl/images/nzCBU6
I think that Passenger Liability Insurance should be mandatory for riders on UberX private vehicles. Agree
Disagree
Pass / Unsure
The vTaiwan approach initially ‘reacts’ to emerging difficulties of regulations.
Naturally, the vTaiwan approach moves onto building an environment that ‘anticipates’ — and resolves — crises, through social innovation.
sandbox.org.tw
Platform Economy Financial Technology Unmanned Vehicles
Crises
POs are directly and fully authorised by CIO in their ministry
Taiwanese Citizens
Participation Officers Network
record, paraphrase, facilitate Collaboration Meetings
‌ 34 ministries are subordinate government bodies to Executive Yuan
PDIS supports, trains and authorises the PO network
Info: https://apolitical.co/solution_article/meet-the-network-tearing-down-walls-between-departments-in-taiwan
Participation OďŹƒcers Network
Monthly and seasonal meetings
PO Network conducts
 collaboration workshop with all stakeholders
Livestream over the Internet
Petitioner present
Idea development session
Source: Aragรณn, P., Gรณmez, V., & Kaltenbrunner, A. (2017). To Thread or Not to Thread: The Impact of Conversation Threading on Online Discussion
Thank you!