Public digital Innovation Space Shu Yang Lin, re:architect of PDIS (from Oct 2016 to Oct 2017)
We are a decentralized team in the central government. we work on opening the government from within.
Don’t ask why nobody did this, admit your are the nobody first.
Observations & Action Shu Yang Lin, re:architect of PDIS (from Oct 2016 to Oct 2017)
Observation #1
Old-school work culture in the government – such as asking for permission – slows down the process.
Action #1
Recruit passionate public servants and authorize fully.
“For this matter, I need to bring back to my supervisor.” “let me make a call to my supervisor.” PARTICIPATION OFFICER
Let the ones with power authorize, and the ones with knowledge contribute.
Action #2 Encourage Authorized POs to be brave and ask for help whenever needed.
BE BRAVE AND
ASK FOR HELP
“Anyone here could help us spread out the news? We are looking for twenty people across ministries and idea on this interior petition platform.”
Observation #2 We are good at writing beautiful articles and politically correct responses.
“Come to my office hour, every Wednesday from 10:00 - 14:00 at this place, everyone’s welcome!”
Action #3 Listen.
The government needs to trust the citizens first so that they can return the trust back.
Observation #3
POs bring topics or subjects they feel needed to be discussed with the PO network.
Observation #4
“Let’s see which topics we feel like taking to our agenda next month.”
Those subjects often are discovered from a petition website and involves multiple ministries.
“Most important challenges we have right now are the ones don’t have a single owner. ” – Bryan Boyer (cofounder of Dash Marshall, former Strategic Design Lead of HDL)
Action #4
Observation #5
Empower PO as workshop facilitator.
Some ministries have more chances to be involved in cross ministries matters.
“Congrats to Ministry of Transportation again. It’s been three months in a row for us to co-facilitate collaboration worksop. Exciting!”
“A citizen who works as a designer launched a petition titled ‘taxreporting system is user-hostile and abominable’ and that’s why we are here today.” “OK. Let’s get rid of this useless button.”
public servant
Contracted IT company rep
Action #5 Reproduce collaboration workshop in PO’s ministry.
Participation Officer
Workshop conductor
PDIS Facilitator
public servant
citizens and users
Action #6 Document everything. The process has to be open, transparent and accountable.
“We livestream all our collaboration workshops. Today we will have the 20th workshop, POs from 8 ministries are here with us. Others are online, at least I believe so.�
Civic Service Design
Prototyping Future Democracy
How did it happened? A movement that‌ rides on years of revolution of
 public participation in Taiwan
Public Participation in Taiwan
FACE-TO-FACE
Public Participation in Taiwan
TV, RADIO
THE INTERNET
Demonstrating real deliberation: 
 Sunflower Movement
Sunflower Movement, 18th, March, 2014
Inside the Parliament
An experiment that‌ prototypes an open stakeholder consultation process for the civil society – vTaiwan
The launch of vTaiwan
“
We need to have a platform to allow the entire society to engage in rational discussion.
”
– Jaclyn Tsai, former Minister of Cyberspace
g0v (pronounced “gov-zero”) hackers hacking in hackathons
vTaiwan is a platform and consultation process for the civil society to come together and deliberate on public policies.
Hackathon
Consultation meeting
Website
Consultation process
More about vTaiwan on cases, participants, and process
Insight #1
Every case is different, and should be treated differently.
“
How do we decide each step transparently?
”
Four common sessions in its process: 1) online opinion collection, 2) face to face consultation meeting, 3) collaborative bill drafting, and 4) bill delivery. Participants in a hackathon
Insight #2
Participants are always different, and that’s good.
“
People have been participated as stakeholders on different cases.
Uber case’s consultation meeting
”
vTaiwan hackathon UAV case’s consultation meeting
Insight #3
vTaiwan is an ongoing experiment
“
Should it be institutionalized?
” fellowship model as an approach for open multi-stakeholder governance model
Moderators play a key part in vTaiwan’s model
Next Challenges‌
case
process
participant
Next Challenges‌
Scalability Sustainability case
process
Diversity participant
More Experiments more inclusive, intriguing, and infectious
Holopolis
.pdis.tw
Experiment: holopolis bot Always available participation:
Experiment: holopolis MR Vote at virtually situated pop-up forums
Experiment: holopolis HiFi Participation in virtual commons
Thank you.