Clinic
2b
Welcome P u t t i n g pat i e n t s f i r s t h a s a lways b e e n o u r p r i o r i t y at Ta n To c k S e n g H o s p i ta l . Today, we are one of the largest multidisciplinary hospitals in Singapore. We are committed to continuing our founder’s legacy of compassion and care for the people. At our hospital, we strive to create an environment for holistic
We value our patients most
healing. Bringing
together
our
best
clinical
skills, a team-based approach, relevant technologies
and
patient-centred
philosophy, we make every effort to serve, care, heal and comfort our patients.
INITIATIVES FOR
BET TER CARE and GREATER EFFICIENCY 1. EVIDENCE CARE The work of improving patient care never ceases. We care by delivering best care practices to you, and continuously enhancing your care management plans.
2. DESTINATION CARE We care by addressing your health concerns and treating your conditions within the best possible timeframe. Knowing that time is precious to you, we have now integrated our support services to ensure that patient care is delivered seamlessly within a single location. • Automated Queue System We have now incorporated your preplanned treatment itinerary as part of the queue ticket. With this new technology, your entire journey within the clinic is now represented by just a single queue number. Self-registration kiosks are available onsite to help speed up the registration process for all repeat visit patients. • Pharmacy Services For first visit patients, the review of current medications happens at the beginning of your journey, even prior to the doctor’s consultation. This new process allows our doctors to ensure that appropriate medications are prescribed in accordance with the pharmacist’s review.
• Diagnostic Services X-ray services are available within the clinic. We can arrange for same-day appointments for other diagnostic services such as Computed Tomography (CT) and Magnetic Resonance Imaging (MRI), where necessary. • Endoscopy Services Endoscopy services are available within the clinic to provide a continuum of care for patients requiring Colonoscopy, Gastroscopy (OGD) and F l ex i b l e Cystoscopy services. To facilitate faster and better care, you can now enjoy sameday appointments for these services. For your convenience, medication and payment are facilitated by your bedside upon discharge. • Pre-Admission Counselling and Evaluation (PACE) Services You can now enjoy the convenience of receiving pre-operative instructions and financial information on the surgical procedures within the clinic. • Payment The payment process has been streamlined to reduce waiting time. Payment is now consolidated in a single counter. You will also have the option of wireless payment.
3. TEAM CARE We care by working as a team to provide a one-stop healthcare experience to listen, treat and care for you. By housing multiple disciplines within one clinic, you will now have access to better coordinated care.
4. Personalised Care We care by being exceptional in everything we do for you, from going the extra mile to providing care that comes from our hearts. • Enquiry Hotline As part of our service enhancement efforts, we have provided a one-stop appointment hotline. Our patient service associate team is committed to going the extra mile and delivering personalised care from the heart. • Care Coordinators Care Coordinators are on hand to chaperone you within the clinic and hospital.
MULTI-DISCIPLINARY specialist CARE AT CLINIC 2B, YOU WILL HAVE ACCESS TO THESE DISCIPLINES.
Gastroenterology and Hepatology
The Gastroenterology and Hepatology Clinic provides care in the prevention, diagnosis and treatment of diseases of the digestive tract, liver and pancreas. Our sub-specialties include: • • • • • • •
General Gastroenterology Hepatology (Liver) Service Inflammatory Bowel Disease (IBD) Gastrointestinal Endoscopy Pancreato-Biliary Diseases Upper Gastrointestinal Motility Nutrition
General Surgery
The General Surgery Clinic offers a comprehensive spectrum of surgical services, tailored towards accurate diagnosis and outpatient management of surgical conditions. Our sub-specialties include: • • • • •
General Surgery Colorectal Service Bariatric and Weight Management Services Upper Gastrointestinal Service Head and Neck Surgical Services
• • • • • •
Endocrine Service Liver, Pancreas and Biliary Services Vascular Service Veins Service Thoracic Service Plastics, Reconstructive and Aesthetics Services
Urology
The Urology Clinic attends to all patients with diseases of the genito-urinary tract. Our sub-specialties include: • • • • • • • • • • • • •
General Urology Andrology and Men’s Health Adrenal Surgery Continence and Voiding Dysfunction Endo-Urology and Stone Surgery Female Urology Minimally Invasive Surgery and Laparoscopic Surgery Neuro-Urology Prostate Surgery Reconstructive Urology Robotic Surgery Subfertility and Sexual Dysfunction Urologic Cancer Surgery
Clinic B1B Orthopaedic Surgery Rheumatology, Allergy and Immunology Clinic 2B Gastroenterology and Hepatology General Surgery Urology Clinic 4B
We Value Your Feedback Putting you as our first priority has always been the hallmark of our quality improvement journey. Your feedback will help us serve you better as we work towards providing quality care for you and your family. We welcome you to pick up the feedback forms from any of our clinics.
Diabetes and Endocrine General Medicine Haematology Infectious Disease Pain Management Psychological Medicine Renal Medicine Respiratory and Critical Care Medicine Clinic 5B Centre for Advanced Rehabilitation Therapeutics (CART) Clinic 6B Complementary Integrative Medicine Dental Wellness Services Health Enrichment Centre Corporate and Individual Screening Programmes Travellers’ Health & Vaccination Clinic Travel Health Services Health Vaccinations For a full listing of our services, please visit www.ttsh.com.sg
CLINIC 2B Level 2, TTSH Medical Centre Tan Tock Seng Hospital CLINIC OPERATION HOURS Monday to Friday : 8.00am – 5.30pm Saturday : 8.00am – 12.30pm Sunday and Public Holiday : Closed ENQUIRY AND APPOINTMENT : (65) 1800-PEARL-00 / 1800-73275-00
Tel
Email : Clinic2B@ttsh.com.sg Fax
: (65) 6732 7510
Tan Tock Seng Hospital 11 Jalan Tan Tock Seng Singapore 308433 (Nearest MRT Station: Novena)
Website : www.ttsh.com.sg Add us on TTSH.fbadd.me
PR-BDU-ED-NOV-11-2K