Dairy daring to be dynamic

from The Convenience Guide 2023/24

Honest oats with an honest price

Mills Milk goes above and beyond to ensure the best customer service

Mills Milk is run by directors Adam Mills and Alastair Mills with a dedicated workforce. Since 2020, our small family business has tripled in size and, with the help of our team and fleet of over 70 vehicles, we supply fresh milk and dairy produce to homes across Ayrshire, Glasgow, Inverness and Edinburgh and businesses across Scotland. Milk has been in the family for over 100 years!

Why should you change your dairy to Mills Milk?

We can supply you with superior- quality milk, deliver more frequently and at a time that best suits you and can guarantee our prices are more competitive. We also give you the option to place or change your order right up until 10pm the evening prior to delivery, ensuring you don’t have to worry about overstock.

What if you need to speak to a member of staff?

Our helpful offce team are available 9am - 5pm Monday to Friday and will endeavour to resolve any issue quickly and without fuss. Your Mills Milk sales representative will always be available should you need assistance or have any questions. We pride ourselves on our superior service.

What makes the milk industry such a challenging area to compete in?

Dairy suppliers face a much greater task than the majority of other product suppliers do. We have to deliver to our customer almost every day of the year and ensure every delivery is smooth and correct. The goodwill we build up over the years of impeccable service can be undone by one bad experience: be it with a milkman, office staff member or sales person. We must always be aware that the latest, most recent experience our customer has had with us is the one they remember.

What is the key to keeping your customers satisfied?

We must always keep in mind that our customers have a choice, and it’s our duty to ensure that they are satisfied with all aspects of our service and do not feel the need to look at an alternative supplier.

What is the key to the success of Mills Milk?

We are a small, efficient, familyrun business who care about our customers. We have a great team, who ensure that every experience a customer has with someone from Mills Milk- be it a phone call to the office, a meeting with a delivery driver or visit from one of the sales team, it's always a pleasant one. An important thing to remember in the milk business is that if a customer has a problem today, it needs to be resolved today.

Mills Milk is the largest bottled milk buyer in Scotland with depots based in Ayrshire, Edinburgh and Inverness.

We deliver to shops, restaurants, cafes, hotels, and many more businesses across Scotland, 6 days a week, using our fleet of refrigerated vehicles.

As a long standing family business we pride ourselves on excellent customer service and competitive pricing.

Energy Space

1 in 3 on-the-go so drinks sold are energy drinks* so give them the room they deserve! Hero the fastest growing brands like Monster to maximise sales.

Merchandising

Help shoppers navigate the fixture by grouping energy brands and create clear segments for Traditional, Zero Sugar and Flavoured energy sectors.

Multipacks

Single cans are great for on-the-go but don’t forget to keep your multipacks chilled for shoppers who want energy now and for later.

For planogram advice and to hear from Amrit and other retailers just visit: salessupercharged.co.uk

Right Range

Kick out the slow sellers. Double face the SKUs that really deliver. Include zero sugar energy too, like Monster Ultra, the No.1 zero energy brand.** And don’t forget flavoured favourites like Monster Juiced.