Scottish Grocer Awards 2017 Entry Brochure

ENTRY BROCHURE

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HILTON GLASGOW

CONTENTS 3

WELCOME

14

THE ENTREPRENEUR AWARD

4

CONFECTIONERY RETAILER OF THE YEAR

15

LICENSED RETAILER OF THE YEAR

5

RESPONSIBLE RETAILER OF THE YEAR

16

POST OFFICE RETAILER OF THE YEAR

6

BEER AND CIDER RETAILER OF THE YEAR

17

FORECOURT RETAILER OF THE YEAR

7

INDEPENDENT RETAILER OF THE YEAR

18

BAKERY RETAILER OF THE YEAR

8

TOBACCO RETAILER OF THE YEAR

19

TOBACCO ACCESSORIES RETAILER OF THE YEAR

9

COMMUNITY CHAMPION AWARD 20

INNOVATION AWARD

10

DAIRY AWARD 21

CHILLED RETAILER OF THE YEAR

11

BEST NEW STORE AWARD 22

ENTRY DETAILS

12

BEST SOFT DRINKS OUTLET OF THE YEAR 23

ENTRY FORM

13

INDUSTRY ACHIEVEMENT AWARD

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THURSDAY 9 MARCH 2017

SEARCHING FOR THE STARS OF 2017 Are you one of Scotland’s star retailers? Well, we want to hear from you. Once again Scottish Grocer is beginning its annual search for the very best in Scottish convenience retailing – the Scottish Grocer Awards programme.

With a range of award categories designed to cover virtually every aspect of independent and convenience retailing, the Scottish Grocer Awards give the industry the opportunity to celebrate enterprise, commitment, innovation and success.

To celebrate its 21st anniversary, this year the Scottish Grocer Awards will be offering an extra special prize.

All award-winning retailers will be entered into a prize draw to secure one of three places on an all-expenses-paid study tour in Germany. After years dominated by the discounters, Germany’s convenience market is growing fast, with new formats and innovative ideas winning over consumers.

Our champion retailers will get the chance to witness first-hand the exciting ways in which convenience stores are evolving in one of the most vibrant marketplaces in Europe. Visiting some of the most cutting-edge stores in some fascinating locations, the lucky winners can expect to gather a wealth of experiences and ideas to bring home to their own businesses.

To take part, just use this brochure to check out the criteria in the category or categories you want to enter (you may enter up to six categories), fill in the form on the inside back cover of this brochure, prepare some background information (and take some pictures of your store if you think those will help show the great work you do), then send your entry form and material to the address on the form by Friday, 4 November 2016. You can also enter online, just go to www.scottishgrocer.co.uk and follow the instructions there.

You could be taking a major prize in one of Scotland’s most important business awards schemes – so get your entries in now!

Patrick Duffy Managing editor, Scottish Grocer

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CONFECTIONERY RETAILER OF THE YEAR This award rewards excellence in confectionery retailing and recognises the dedication of Scottish retailers to grow sales through display, siting and range.

JUDGES WILL LOOK FOR THE FOLLOWING: Main Display: Judges will be looking for evidence that retailers know how to make their display work hard for them. Steps such as positioning best-sellers in the best sites, grouping by product category, multi-facing, and allocating space according to sales are all clear indicators that retailers are optimising their display to enable customers to find what they are looking for.

Secondary Sitings: Introducing secondary sites throughout the store creates points of interruption that catch a shopper’s eye whilst they’re browsing. By dual siting confectionery, retailers can fulfil more shopper missions. Judges will be looking for evidence of how retailers are maximising additional chocolate sales.

Distribution: By stocking the right range retailers can drive a strong return from their confectionery fixture. Judges will be looking to see how retailers have decided on the optimum range for their store.

supported by

The Golden Casket Group is delighted to sponsor the Confectionery Retailer of the year award.

The group has been manufacturing the finest confections and supplying retailers since 1959 with top brands - Millions, £onepounders, Buchanan’s, Gibbs, Hills and J&A Ferguson. Everything from boilings, fudge, chocolates, soft lines, mints and chews. Something to suit every retailer and every customer.

Wishing all entrants the best of luck!

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RESPONSIBLE RETAILER OF THE YEAR This award is looking for examples of excellence among retailers who are committed to tackling issues including underage drinking and smoking, as well as the sale of counterfeit tobacco, in their communities.

As businesses contend with an influx of new requirements and new legislation – while facing ever-greater scrutiny – this award recognises those retailers who have made responsible trading their top priority.

JUDGES WILL LOOK IN PARTICULAR FOR: Management: High standards of management in selling age-restricted products, such as alcohol, tobacco and fireworks.

Knowledge: Awareness of all requirements and responsibilities (both existing and incoming) in the sale of such products.

Training: Effective training on youth access prevention to ensure all staff can confidently prevent under-age sales and avoid conflict.

Display: Prominent use of signage/display that keeps customers informed and up-to-date with new legislation on tobacco, alcohol, etc.

Preparation: Evidence of a proactive attitude when preparing staff and premises for the impact of new legislation.

Innovation: Whether developing training techniques, voluntarily imposing restrictions on problem products or other new ideas.

Imperial Tobacco Limited is a market leading UK tobacco manufacturer, headquartered in Bristol, England. Our product portfolio includes tobacco brands like Lambert & Butler, JPS, Player’s, and Golden Virginia. We’re extremely proud of our long-standing association with the Scottish Grocer Awards and the Responsible Retailing category. Responsible retailing should be at the forefront of all retailers’ minds and we look forward to recognising this excellence and congratulating the winners at the 2017 ceremony.

supported by

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BEER AND CIDER RETAILER OF THE YEAR Many of Scotland’s best convenience stores have enthusiastically embraced modern beer and cider retailing in recent years – providing products of different types that are excellently presented and, very often, expertly chilled to suit a public that entertains at home.

But beer and cider is a constantly developing market so retailers have to know their customers’ requirements well and know how different beers and ciders fit best in their offer.

JUDGES OF THE BEER AND CIDER RETAILER OF THE YEAR WILL BE LOOKING FOR: An excellent understanding of the store’s customer base and how it is likely to influence demand for beer and cider in the store.

Good knowledge of available beers, ciders and packs and of how they can meet the needs of consumers buying for various occasions.

Excellent presentation of beer and cider including well-ranged and merchandised chillers and, where appropriate, good ambient displays.

Good extra displays, in line with Scottish rules on alcohol marketing, for example good use of multipack and promotional stacks in the alcohol display area.

Effective use of point-of-sale material and other beer and cider promotional items.

Effective engagement with suppliers’ activities, including those linked to brand sponsorships.

Excellent knowledge of different types of beer and cider and the ability to suggest these to customers.

Good staff training on the store’s beer and cider offer. Good staff knowledge of, and interest in, beer and cider.

Good knowledge of seasonal and other opportunities (for example major football tournaments) and examples of benefits being achieved and maximised.

Good systems to ensure availability at busy periods including sporting events, barbecue season and Christmas/New Year.

supported by

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Carlsberg UK is one of the country’s largest beer and beverage companies and our vision is to be the best in the UK by delighting our customers through great service and great brands and we continually strive to put our customers and consumers at the heart of what we do. We produce and sell some of the UK’s best known and most loved brands including Carlsberg, Carlsberg Export, San Miguel, Tetley’s, Tuborg and Somersby Cider and import premium world beers including Spain’s number one beer Mahou, among others.

Our sponsorship of the Beer and Cider Retailer of the Year award enables us not only to reward retailers who are fully embracing the opportunity, but it also demonstrates to other retailers the results which can be achieved through stocking the right range and applying good merchandising practice in the category.

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INDEPENDENT RETAILER OF THE YEAR The retail industry has changed considerably in recent years and many independent retailers now work in conjunction with symbol groups, food-to-go brands, fuel companies and more. For this award we view an independent retailer as a business such as a c-store or forecourt store – operating up to two stores – where the owner is directly involved in the day-to-day operation and management of the store(s) and is, ultimately, the main decision maker. The store(s) may operate under their own name or under a symbol or fascia.

Judges will be looking for Independent spirit and character – Your store should be different from others and customers should realise that you are responsible for decision making, for providing a special service and that you are an integral part of the local community.

How do you achieve that and how do you communicate it?

Commercial viability – How have you developed your store and your service in recent years? Has that achieved growth in both sales and profits?

Strength and resilience – How do you face up to competition? Do you face significant competition from other independents or symbols, multiple convenience stores or discounters? What have you done (or what do you plan to do) to meet such competition?

Community involvement – Are you involved in local activities, events, festivals, groups and/ or charities? What have you done in recent times? Do you ensure your business also benefits from your efforts? Do you hold your own community events? Do you have a relationship with local authorities such as the local Police Officer?

Staff development – Independents rarely have the same training resources as large groups of managed stores.

How do you organise staff training and development? How do you inform staff of items of importance to the business and encourage a feeling of ownership and commitment among your employees? Do you hold regular staff meetings? Do colleagues have a career path?

Trade and market knowledge – How do you use suppliers, wholesalers and trade publications to enhance your market knowledge? Do you actively engage with them? What value does this add to your business?

Positivity – What are some of the best things about your store and business? What are you USPs? Marketing and communication – How do you get your message across? Do you use leaflets and flyers? Do you have promotional screens in store? Have you developed a social media (for example Facebook) presence? Do you use advertising or have a relationship with the local media?

Booker is the UK’s leading food & drink wholesaler, with 172 branches nationwide including 22 in Scotland. Branches range from Elgin to Dumfries and Aberdeen to Oban and our customer commitment is ‘choice up, prices down and better service.’ We offer a fantastic choice of great value, quality own-brands such as Euro Shopper and Happy Shopper that deliver a minimum of 30% POR for retailers, along with a wide range of branded products.

This is coupled with everyday low prices and market-leading promotions, along with a great service that includes internet ordering and delivery at cash & carry prices.

supported by

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TOBACCO RETAILER OF THE YEAR Tobacco is a vital footfall driver to convenience stores, with adult smokers visiting more often and spending more than other adult shoppers. It is therefore important to ensure that these valued customers are kept satisfied and remain loyal. In Scotland, almost one in five* trips to convenience stores centre around the purchase of cigarettes or tobacco. Adult shoppers are more demanding than ever and will give retailers less than three chances* if their favoured brand is unavailable, losing not only the ongoing value of the tobacco sale, but all other items that are frequently purchased in the same basket.

THE WINNER OF THE TOBACCO RETAILER OF THE YEAR AWARD WILL DEMONSTRATE THE FOLLOWING: Range assortment: Stocking a tobacco range that reflects the preferences of local adult smokers, merchandised according to category principles.

Availability: Demonstrates the importance of ensuring all tobacco brands are always available for adult smokers.

Legislation: Understands tobacco legislation, how it affects the retail industry and acts as a proactive voice for their peers.

Market and category knowledge: Actively aware of the latest retail trends and applies these to their everyday business, adapting and evolving to demonstrate growth in their tobacco category.

* Source: Convenience Tracking Programme 2015. Research conducted by HIM.

supported by

British American Tobacco is a leading international tobacco company with brands sold in more than 200 markets.

In the United Kingdom, BAT continues to build its brand portfolio to address the key needs of adult consumers. The key brands for BAT UK are Pall Mall, Cutters Choice and Rothmans.

British American Tobacco is delighted to be associated with the Tobacco Retailer of the Year Award.

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COMMUNITY CHAMPION AWARD Mars Chocolate UK has a long history of positive support of communities.

With Scottish Grocer it’s looking for Scotland’s Community Champion – a retail business that engages, empowers and supports their community, making an especially strong, effective contribution to its local area.

The key to success in this category comes from recognition that your store has made a significant mutually beneficial contribution to its local community

JUDGES WILL BE LOOKING FOR EVIDENCE OF ANY OF THE FOLLOWING CRITERIA: Local support: Sponsorship/support of local activities and groups – especially in areas like well-being, social cohesion, and culture.

Community projects: Participation in local community environmental projects.

Industry initiatives: Involvement in wider industry programmes (for example My Shop is Your Shop, Fairtrade Fortnight) in ways that bring your local community into the initiative.

Advice: Contributions of time, expertise and advice to community projects and activities.

Mars Chocolate is once again delighted to sponsor the Scottish Grocer Awards. The Community Champion award recognises a business that makes a real difference in their local area by supporting, engaging and empowering its community. We wish all the entrants the very best of luck and look forward to hearing about all the great work that is being done in support of communities in Scotland.

supported by

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TWO AWARDS: • Managed

Store.

• Independent

DAIRY AWARD

Store.

Dairy includes some of the most important items sold in any convenience store. Including milk, yogurts, BSM and cheese.

This award recognises retailers using their skills to make the most of this crucial and booming category.

We will present a dairy award to both the top managed store and the top independent store.

THE JUDGES WANT TO SEE: Visibility: Layout and signage that drives sales of dairy.

Range: A core range of the best-performing brands and an appropriate range for the store’s consumer base.

Variety: A variety of sizes and pack combinations to meet customer needs.

Market knowledge: Up-to-date knowledge of market trends and NPD. Promotions: Maximisation of opportunities around meal and snack occasions (breakfast/dessert/on the go).

Best practice: Best practice in hygiene, refrigeration and availability.

supported by

Müller Milk & Ingredients processes and delivers around 30% of the fresh milk consumed in Britain every day. We are the home of some of the country’s best loved milk brands but the star of our show is undoubtedly the iconic Black & White brand milk.

Our regional-label packs promote traceability and help customers meet the increasing consumer-led demand for produce with provenance.

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BEST NEW STORE AWARD The best new store award recognises the best new-build c-stores (including transformations of buildings previously used for other purposes) and the best major refurbishments of c-stores in Scotland – a major refurbishment is a project that has changed all or the majority of an existing store and has introduced new fixtures and equipment.

Convenience stores in Scotland of any size that opened or re-launched between 1 October 2015 and 30 September 2016 are eligible to enter the Best New Store Award.

JUDGES WILL BE LOOKING FOR: Design: A store that has an impressive interior and exterior – likely to attract and please customers. A well-planned internal layout, good lighting, attractive fixtures and good finishes.

Development: Evidence of good early development of the concept of the new store. For example, what were the original goals and targets in terms of providing an improved service to customers, improving the shopping experience, improving energy use etc?

Good planning and project management: In collaboration with designers and shopfitters and, where appropriate, with suppliers, symbol groups, wholesalers and merchandisers.

Fresh ideas for a fresh store: For example – new thoughts on interior design; changes to equipment or displays for particular product categories such as tobacco, alcohol, soft drinks, food to go, or fresh and chilled; or new ways to attract or influence customers such as media screens or social media campaigns.

Evidence of success: Has revenue, footfall, and/or basket spend increased since the new store opened? Are there signs of improved customer satisfaction and/or improved staff engagement and performance?

Barr Soft Drinks is proud to sponsor the Best New Store award.

supported by

The awards acknowledge the effort, hard work and dedication that is so vital to the success of the independent sector in Scotland. By supporting the Best New Store category Barr recognises the importance of this sector to its own business and hopes to encourage even higher standards from the entrants.

Ian Johnstone Scotland Impulse Controller

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BEST SOFT DRINKS OUTLET OF THE YEAR Soft drinks are integral to modern convenience retailing operations due to the strong margins they can yield. Judges will be looking for stores that score highly on getting the range right, running impactful promotions and merchandising their soft drinks effectively.

WE WILL JUDGE THE FOLLOWING CRITERIA: Range: Effective soft drinks range. Does the outlet meet shoppers’ needs by providing choice across all key sectors and brands? Does it cater for current trends, as well as providing on-the-go and take-home packs?

Promotions: Successful promotion of soft drinks. Does the outlet provide a number of points of interruption, alerting shoppers to the presence of soft drinks, whilst clearly communicating prices and promotions?

Display: Improved merchandising standards. Does the outlet have impactful displays and fixtures that make it easy for the shopper to quickly and conveniently find the soft drink they want?

supported by

Coca-Cola European Partners (CCEP) is once again proud to sponsor the Best Soft Drinks Outlet of the Year category at the 2017 Scottish Grocer Awards.

Soft drinks continue to be an important category for retailers, delivering increased sales year on year, and CCEP recognises the role retailers play in maintaining this growth.

Supporting the Best Soft Drinks Outlet of the Year award enables us to recognise retailing excellence and demonstrates our ongoing commitment to supporting retailers in achieving even greater success in the future.

We wish all those taking part the very best of luck.

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INDUSTRY ACHIEVEMENT AWARD This is an award for an individual who has made his or her mark on Scotland’s independent trade, for the benefit of all. Scotland’s convenience retailing trade has undergone huge change in recent years and the near future promises much more of the same.

The most important influences on the trade are the people who play their part in it – as owners and entrepreneurs, managers and educators, activists and innovators.

JUDGES WILL BE LOOKING FOR: Evidence of dedication, ideas and opinions that have provided valuable insight and growth throughout the industry.

An individual who has achieved substantial commercial success in the wider business world through exceptional vision and business understanding.

An individual who demonstrates an innovative approach which has either radically changed an established practice, or introduced a new practice, for the benefit of the industry as a whole.

Someone who demonstrates outstanding commitment to relationships with others including suppliers, employees and the community.

www.glensvodka.com

Glen’s vodka is the No. 1 brand in Scottish Impulse by both volume, with 72% market share and value £44.2m.*

supported by

Glen’s vodka is the brand of choice for many loyal consumers throughout Scotland, with growing distribution in many regions of England.

Price marked packs available on 20cl/35cl and now on 70cl and Glens Platinum - our premium grain 40% ABV vodka. *MAT to 23.04.16

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THE ENTREPRENEUR AWARD Entrepreneurs see opportunities and follow them through. They have vision, show initiative and work with confidence. And they are the driving forces of virtually every industry.

Scottish Grocer and JTI are looking for an individual running a business or businesses in Scottish independent retailing who shows those qualities, who actively seeks new opportunities, works to achieve bold goals and delivers success.

JUDGES WILL BE LOOKING FOR: Market knowledge and consumer insight The winner of the Entrepreneur award will have a thorough knowledge of the market they serve as a retailer.

That will include a deep understanding of the preferences and requirements of regular customers, of market trends, responses to new product developments, responses to various promotional mechanics and more.

Risk taking A mature but forward-looking attitude to commercial risk is a characteristic of the best entrepreneurs.

Our award winner will have been willing to invest and back their own judgement. They may have recently organised a major new project, or expanded an existing business, or developed new strands of commercial activity.

Decision making The winner of the Entrepreneur award will be able to make quick, effective decisions on complex issues, even under pressure. A clear leader, he/she will be an excellent judge of the abilities of others and a skilled delegator, they will be able to motivate colleagues and employees, and will communicate well with key professional advisors.

Flexibility The winner of the Entrepreneur award will have the ability to re-evaluate and respond to new opportunities and to difficulties that arise - during the development of projects, during launch activity and in the operation of a business.

supported by

JTI is the UK’s No 1 tobacco company with well-known cigarette brands such as Sterling – the UK’s No.1 cigarette, Benson & Hedges, Silk Cut, Mayfair and Sovereign Blue. We supply leading other tobacco products including Amber Leaf – the No.1 tobacco brand, Hamlet cigars, Old Holborn, Holborn Yellow and Sterling Rolling. We have recently extended our successful e-cigarette portfolio with the introduction of a closed tank system Logic Pro, an award winning e-cigarette in the USA.

www.jtiadvance.co.uk

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LICENSED RETAILER OF THE YEAR Beer, wines, spirits and other drinks play a major role in many Scottish local stores. However, drinks is a category that needs careful attention and care. We’re looking for a retailer who provides a great drinks service and who does so creatively and responsibly.

Are you our Licensed Retailer of the Year?

JUDGES WILL BE LOOKING FOR: Range assortment: A great range of beers, wines, spirits, ciders and other drinks that is well-tuned to the needs of the store’s customers.

Knowledge: Interest in developments in the drinks market, including product knowledge, product provenance, new product launches and seasonal marketing activity.

Display: Excellent understanding of the importance of good chiller display, onshelf display and, if appropriate, off-shelf stacks.

Merchandising: Excellent merchandising and good understanding of the part played by various pack sizes in drinks displays.

Promotions: Good use of promotional activity within the regulations defined by Scottish laws on alcohol retailing.

Training: Good training for alcohol-retailing staff.

Compliance: Full compliance with laws, regulations and best practice in alcohol retailing.

Founded on the docks of Glasgow in 1844, Whyte & Mackay is steeped in heritage and tradition. Our multi-award winning portfolio includes a number of highly respected whisky and spirit brands including Whyte & Mackay, The Dalmore & Jura Single Malts, Glayva Liqueur, Vladivar Vodka and Cockspur Rum.

supported by

After three years of value share growth in the Off Trade we are ideally placed to support spirits category growth through creative and innovative thinking.

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POST OFFICE RETAILER OF THE YEAR The Post Office is modernising its network and many Scottish retailers are taking up the opportunity to play their part in providing crucial services to customers and communities throughout the country. Are you our Post Office Retailer of the Year?

JUDGES WILL BE LOOKING FOR: Excellent provision of Post Office services in a business that also provides an excellent local store.

Clear understanding of the local area and of the store’s and Post Office’s customers.

Commitment to providing key Post Office services and store service through hours that offer excellent convenience to customers.

Very high standards of reliability, professionalism and competence that suit delivery of important financial and personal services.

Good training and great communication with staff on all aspects of Post Office and general service.

Enthusiasm for on-going development of store and Post Office services.

supported by

The Post Office believes combining a Post Office with a strong retail offer is the way forward and that the two benefit each other in terms of footfall and convenience for customers.

There are more than 1400 branches in Scotland - from remote island communities to our large towns and cities - and more than a million customers visit them every week for a range of essential services.

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We provide the things that are important – travel money, tax for the car, passports, postage, insurance, mortgages, savings and easy access to local and national government services. Combine that offer with successful retail and you have an essential offer for any high street.

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FORECOURT RETAILER OF THE YEAR Forecourts have been changing and today the leading forecourt retailers are some of the best operators in the convenience retailing industry – providing product ranges and shopping environments to suit motorists and many other customers. And many independent and managed forecourts provide excellent service in the increasingly important categories of hot beverages and food to go.

JUDGES WILL BE LOOKING FOR: An excellent overall convenience retailing product range and service designed to suit the clientele of the forecourt – including motorists, local residents and others.

A well laid-out retailing area, well-trained staff and excellent systems that make shopping in the forecourt shop quick and easy for fuel customers and those shopping for other goods.

Good understanding of the local market including: the forecourt’s customers and potential customers; local competition; and business opportunities for the future.

A good fuel operation and, where applicable, good presentation of other auto-related services such as car washes etc.

An excellent hot beverages and food-to-go offer. In terms of the hot beverages offer judges will be particularly interested in: • Excellent visibility and communication of the hot beverages service offered at the forecourt, including external signs or banners to attract passing trade. Good positioning of the hot beverages unit in the store to encourage impulse purchase and possible incremental purchases of other goods – such as food to go, confectionery etc. Good use of internal signs and point-of-sale materials. Good hot beverages promotional activities.

• Good staff training in hot beverage equipment, product knowledge and customer service.

• Excellent cleaning and maintenance of the hot beverages area.

• Good commercial performance in terms of hot beverages sales and profit.

Costa Express is a quick, convenient way for forecourt and convenience locations to offer self-serve Costa coffee to customers on the go. We work with more than 1000 partners across the UK and are the leading provider of self-serve quality coffee machines to forecourts, convenience stores and motorway service areas.

Costa Express machines provide a range of Costa coffees as well as hot chocolate drinks.

Only Costa’s famous Mocha Italia coffee beans are used, freshly ground for every cup and only ever made with fresh milk. To find out more about how Costa Express can help you make the most of your business simply contact www.costaexpressbusiness.co.uk

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supported by

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TWO AWARDS: • Managed

BAKERY RETAILER OF THE YEAR

Store.

• Independent

Store.

Like many food categories, Bakery is evolving as it responds to wider changes within the British economy (increase in smaller households, focus on health and the growing desire for convenience). These macro changes are dramatically affecting choices that were previously in favour of Bread. Only by responding to consumer and shopper needs can we grow the category. The Bakery Retailer of the Year will demonstrate their ability to respond to these changes and much more…

JUDGES WILL LOOK FOR: A great position in-store for the main bakery fixture and, where possible, good use of secondary display.

Excellent availability across core best sellers at all times of the trading day.

Well-merchandised bakery fixtures which meet key shopper missions (top-up) for your store type.

A fixture space that reflects sales by sector and future category projections (i.e. growing space to non-bread sectors like sandwich thins, wraps, bagels and breakfast products).

A display where shoppers can easily find what they need, (the category is merchandised using customer’s decision process in mind i.e. wrapped and ISB separated, then large bread by type, small loaves all together and non-bread merchandised in a way which reflects different occasions.)

Good visibility of new products, especially within non-bread, and an understanding of cross-category promotional opportunities.

Effective use of range and promotion mechanics across good, better, best to suit the customer demographic in your area (use of PMP and where appropriate premium offerings to add value beyond price.)

supported by

Warburtons, the UK’s number one bakery brand1 and the most chosen brand in the UK2, is once again proud to be the sponsor of the bakery retailer of the year category, in the Scottish Grocer Awards.

Sources: 1 The Nielsen Company, Total Coverage unit and value sales, 52 w/e 18.06.16 2 Kantar Worldpanel, Brand Footprint Survey, May 2016

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TOBACCO ACCESSORIES RETAILER OF THE YEAR Roll your own tobacco is the star segment of the entire UK tobacco market – growing sales and share consistently. And key parts of the RYO scene are the modern tobacco accessories that have brought convenience, quality and style, as well as good retail margins, to a market that now spans all adult age groups and both genders. New regulations on display make it more important than ever that retailers know the opportunities that tobacco accessories present and are able to give consumers the information and range of accessories they demand.

JUDGES OF THE TOBACCO ACCESSORIES RETAILER OF THE YEAR AWARD WILL BE LOOKING FOR: Range: Stores with an extensive range of category leading tobacco accessories including cigarette papers, filter tips and roll your own accessories.

Insight: A good understanding of the market, in particular of which items appeal to which type of consumer, and of the added value provided by recently launched filters and papers including slim and ultra slim products as well as products designed to address environmental concerns.

Availability: Good systems to ensure availability, particularly of those products affected by the tobacco display ban.

Training: Good staff training to ensure all customer-facing staff can quickly and confidently give information to consumers on the tobacco accessories stocked by the store.

Legislation: Full knowledge of and compliance with tobacco market regulations as they affect tobacco accessories.

Republic Technologies (UK) Ltd are specialists in the ‘Roll Your Own’ segment with extensive experience in supplying market leading products in the categories of rolling papers, filter tips, lighters, matches and accessories through our group brands, including Swan, Zig Zag and Poppell.

supported by

Our knowledge of the market is sizeable and we are actively working with some of the largest retail, wholesale and distribution groups in the UK, developing their businesses through best practice category management.

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INNOVATION AWARD The innovation award recognises that innovation is crucial to community retailing in Scotland and that the country has some remarkably innovative convenience retailers. The Innovation Award will be presented to a store, retailer or retailing company that has shown new thinking and/or imaginative application of existing best practice to improve the service offered to customers and improve commercial performance.

Convenience stores and convenience store companies in Scotland are eligible to enter The Innovation Award.

JUDGES WILL BE LOOKING FOR: Effective new thinking: New ideas, new products or new services, staff training initiatives or changes to the way a store works that have achieved positive results for a c-store or c-store retail company in the last year.

Effective changes: For example, changes to layout, the introduction of new deals or solutions (such as meal for tonight offers), the introduction of new ways to communicate with customers.

Good use of equipment and materials: Excellent, imaginative use of items like chillers, promotional stands and point-of sale material to create areas of interest to customers and a sense of theatre in store.

Good use of technology: Different stores will have different levels of technology in use, of course, but we’ll be keen to see imaginative use of hardware and software, where it is available, in everything from stock control to media screens, loyalty schemes and more.

Great examples of customer engagement: Those could include organised events, imaginative involvement in local galas, work with local schools, or great use of social media.

Learning: Not all innovation works perfectly every time but you can always learn from new projects. What have you learned from innovating?

supported by

Over six decades the JET brand has been at the forefront of innovation on the forecourt. JET introduced the first forecourt convenience store and also the price sign, which is now seen on the threshold of all forecourts. More recently, JET has innovated through dual branding on the forecourt, attracting discerning shoppers and building footfall through its convenience store partnership. JET was also the first forecourt brand in the UK to introduce a consumer-facing social media site, positioning itself as a fun and engaging brand. We look forward to congratulating the winner of the Innovation Award in 2017.

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CHILLED RETAILER OF THE YEAR This exciting award will be given to the store which can demonstrate how it is taking maximum advantage of the chilled food opportunity. Chilled foods can present a number of challenges to the retailer. We want to know more about your approach. Do you use best practice throughout your chilled operations? Are you applying established techniques with an individual twist?

The award isn’t all about having the most chilled space for your store, but about making best use of the space you have.

THE JUDGING CRITERIA WILL INCLUDE: Range: Demonstrate initiatives that have tailored your chilled range to maximise the opportunity presented in your store.

Merchandising: Evidence of excellent merchandising. Ease of shopping is paramount, and with the average time spent in store as little as three minutes, and over 70% of purchasing decisions made at the fixture, many retailers gain significantly from improvements to their merchandising.

Promotions: You should demonstrate an ability to maximise sales uplifts through promotional activity in your chiller to drive incremental purchasing, making good use of point-of-sale materials.

Operational excellence: General good store practice covering on-shelf product availability, fixture cleanliness, price labelling, stock rotation, sales-based ordering and waste management.

McIntosh of Strathmore, the number one ready meal brand in Scotland is proud to support the award for Chilled Retailer of The Year.

Our strong customer following coupled with the ability to capture the spirit of a homely, funloving Scottish brand makes us the first choice for customers.

We’re looking forward to seeing how you maximise sales uplifts, take advantage of opportunities and face challenges in the chilled category within your store.

supported by

Good luck to all entrants.

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ENTRY DETAILS Please fill in the details on the form opposite.

You may enter yourself, your own store or business or you may nominate another person, store or business.

If you are nominating please also enter your own name, job title and company in the nominator’s details box.

Then please tick the appropriate box for all categories being entered. You may enter up to six categories.

Please also include support information and photographs as detailed below.

Send your entry and information by Friday 4 November 2016 to: Scottish Grocer Awards 2017 Freepost PEEBLES MEDIA GROUP

If you prefer you can enter online. Go to www.scottishgrocer.co.uk/ awards

Entries are very much enhanced by the inclusion of a statement of support, detailing the special qualities of the entrant or the store or business concerned.

Support material may include: Photographs: Internal and external premises shots are helpful, as are shots displaying store

services and product range.

Reviews from local publications/press cuttings.

Examples of marketing and promotional activity.

Training commendations.

Every little helps, so fill out the entry form and post it along with your support material to: Scottish Grocer Awards 2017, Freepost PEEBLES MEDIA GROUP. Entries or nominations must be received by Friday 4 November 2016.

Rules and regulations are available from the organisers upon request by contacting organisers@peeblesmedia.com or calling 0141 567 6041.

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ENTRY FORM THE AWARDS CATEGORIES BEING ENTERED Please tick the boxes of each of the award categories you wish to enter. You may enter up to six categories. q Bakery Retailer of the Year Supported by: Warburtons q Managed q Independent

Fill in the details of the person and business being entered in this box.

Name of person being entered ...............................................................................

Name of store or business ..........................................................................................

Address of store or business ..................................................................................... .....................................................................................................................................................

q Beer and Cider Retailer of the Year Supported by: Carlsberg UK

q Best New Store Award

Supported by: Barr Soft Drinks

q Best Soft Drinks Outlet

.....................................................................................................................................................

Business phone number .............................................................................................

Mobile phone number .................................................................................................

Supported by: Coca-Cola European Partners

q Chilled Retailer of the Year

Supported by: McIntosh of Strathmore

q Community Champion Award Supported by: Mars Chocolate UK

q Confectionery Retailer of the Year Supported by: Golden Casket Group

q Dairy Award

Supported by: Muller Milk & Ingredients

q Managed q Independent q The Entrepreneur Award Supported by: JTI

q Forecourt Retailer of the Year

Email address ...................................................................................................................

How many years have you been in the retail business .............................

Are you a member of a fascia, symbol or franchise group Yes q No q If yes please specify which group ..........................................................................

Are you licensed Yes q No q Do you sell news/magazines Yes q No q

q Independent Retailer of the Year

Nominator’s details If you are nominating someone else for an award please fill in your details here.

q Industry Achievement Award

Name .......................................................................................................................................

Supported by: Costa Express

Supported by: Booker Wholesale

Supported by: Glen’s Vodka

q Innovation Award Supported by: JET

q Licensed Retailer of the Year Supported by: Whyte & Mackay

q Post Office Retailer of the Year Supported by: The Post Office

q Responsible Retailer of the Year Supported by: Imperial Tobacco Ltd

q Tobacco Accessories Retailer of the Year

Supported by: Republic Technologies UK Ltd

q Tobacco Retailer of the Year

Supported by: British American Tobacco UK

.....................................................................................................................................................

Job title ..................................................................................................................................

Company...............................................................................................................................

Daytime telephone number .....................................................................................

Email address ....................................................................................................................

Signature ..............................................................................................................................

Date ..........................................................................................................................................

Entry closing date: Friday 4 November 2016 23

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In conjunction with Scottish Grocer

www.scottishgrocer.co.uk Grocer_2017_EntryBrochureA4.indd 24

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