2021
Recognising and rewarding outstanding performance Ensure your teams are a part of this fantastic opportunity to be recognised for their outstanding performance and commitment. HEADLINE SPONSOR
AWARDS 2021
Finalists’ TikTok challenge
Awards Resource Pack
August 2021
The Awards Journey The journey reflects a six-month period whereby your business can really get involved and embrace the experience of entering these Awards. This year we offer a multi-faceted approach to ensure that the whole business engages in their own unique journey from entries to finalists to winners!
Fabulous awards dinner and ceremony We’re back, and we’re live!
Thursday 14 October 2021
We return to the newly refurbished Midland Hotel in Manchester, on what will be an amazing evening as we celebrate not only our finalists and winners but also being back together again! The evening will be a glamorous black-tie event attended by more than 300 guests from high profile organisations across the North of England.
The ultimate keep sake— a coveted Finalists’ Certificate
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2021
Awards timetable May June
Awards Launch – Friday 14 May
July August
Entries closing date: Friday 30 July
September
Judging: Finalists virtual panel judging – 6,7, 8 September Contact Centre of the Year virtual judging – 13 & 14 September
October
Awards Dinner & Ceremony – Thursday 14 October 2021 The Midland Hotel, Manchester
Webinars – Thursday 17 June and Thursday 24 June A series of interactive ‘workshops’, with a month to go until the closing date we share with you hints and tips on how to prepare your entries for success. You will hear from previous winners and meet the judges giving you a real insight into how you can make the most of the opportunity.
Finalists’ TikTok Challenge. Watch out for the mailers, which will explain all.
rd a w e r e t a im t l u e Th and reco gnitionll a r o f e c n ie r e p x e
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2021
Awards categories
31 categories to choose from providing flexibility to suit your individuals and teams.
Individual categories Think about entering those individuals who have excelled throughout the year. The individual category gives you the opportunity to recognise those individuals in the business who have made a real difference. Ambassador of the Year
Trainer/Coach of the Year
Newcomer of the Year
Support Manager of the Year
Support Person of the Year
Contact Centre Manager of the Year
Sales Agent of the Year
Hero of the Year
Customer Service Agent of the Year
Apprentice of the Year
Team Leader/Supervisor of the Year
Team/Company categories Companies are made up of outstanding teams. Take this opportunity to celebrate the teams throughout the business. People Development
Diversity & Inclusion
Support Team of the Year
Mental Health in the Workplace
Frontline Team of the Year
Best Recruitment & Retention Strategy
Customer Engagement People Engagement Performance & Quality Best Transformation Programme
Best Training Programme Best Agent Induction Programme Digital Team of the Year Contact Centre of the Year HEADLINE SPONSOR
2021
COVID-19 categories After a long Covid journey this category gives you the opportunity to recognise what your teams have been through and achieved during this period. COVID-19 - Best Supporting Colleagues Programme COVID-19 - Best Supporting Customers Programme COVID-19 - Best Engagement, Health and Wellbeing Programme
COVID-19 - Best Leadership Support including Communications Programme COVID-19 - Best Homeworking Programme
Go to our website at www.callnorthwest.org.uk for full details about the categories and entry requirements.
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2021
2021
Entries now open Go to www.callnorthwest.org.uk
If you would like more details, please contact: Tracy Marsh, Event Manager E tracy@marshmarketing.co.uk T 07969 536 321 HEADLINE SPONSOR
2021