FREQUENTLY ASKED QUESTIONS

How much does it cost?

If you rent an independent living scheme apartment from us, you will pay rent and a service charge for the upkeep of the building and grounds, and a meal charge for the lunch time meal which consists of a main course, dessert and a drink.

You'll be responsible for paying your individual utility bills (including gas, electric, water rates), contents insurance and phone bills. All charges and responsibilities will be discussed fully during the application process.

What does the rent charge cover?

The rental charge covers all of your maintenance obligations, including both day to day maintenance and long-term major works (e.g. renewal of windows). You don’t need to worry about any maintenance jobs; simply report the fault and someone will attend to undertake the repair.

Service Charges

All residents must pay a weekly Service Charge and meal charge, this covers a wide range of services, including one main meal a day (which is a 2-course meal and a drink). All other services are outlined below:

Cleaning & Maintenance

Cleaning of communal areas

Window cleaning

Refuse collection (from the bin stores)

Gardening

Maintenance of: door entry system, fire alarms, emergency lighting, lifts, TV reception equipment, communal kitchen and laundry equipment, communal heating and lighting, Telecare equipment.

Can I afford to live at Neuadd Maldwyn?

Rent and service charges are payable under an Occupancy Contract. Depending on your income and capital, you may qualify for housing benefit for our rent and some of the service charges. If you are eligible for housing benefit you may also be entitled to financial support towards care and support services. We have a Welfare Rights Officer that will be able to provide advice and support on whether you’re entitled to housing benefit, or a range of other financial support which is available to older and disabled people. Our aim is to maximise income so that you receive the financial support which you are entitled to.

How will the care be provided?

ClwydAlyn Housing will provide the housing management and ancillary services on-site whilst Powys County Council will take responsibility for the provision of the on-site care, on a 24-hour basis, for tenants with an assessed need.

Each apartment is equipped with the very latest hi-tech Telecare and security system equipment, ensuring that help or assistance is just a touch of a button away. The whole scheme is designed to ‘Secure by Design’ standards to enhance tenant’s sense of security. The aim is to maintain independence as far as possible, backed up by care and support as you need it, to provide peace of mind now and for the future.

What level of security is there at the schemes/ apartments?

The schemes will be certified as "Secure by Design". Measures to enhance the residents sense of security include items such as Fob controlled doors, a door entry system, CCTV, window locks, and perimeter fences and walls.

What will the level of care that will be provided?

Powys County Council will assess the care requirements of the tenants allocated an apartment and will provide the care team on the site who will be present 24 hours a day. The care will be individually tailored as required and can increase or decrease as required by assessment. There will be a mix of tenants with different levels of care requirements, which may be low, medium or high, in order to create a balanced community which promotes independence with a sense of security and wellbeing.

What meals will be provided?

Lunch will be provided between 12 and 2pm in the main restaurant, which is included as a separate meal charge alongside the service charges and consists of a main meal, dessert and a drink.

Our catering staff pride themselves in knowing the individual preferences and needs of our residents and provide high quality, nutritious and varied selections of meals to meet a variety of nutritional, dietary and specialist dietary requirements for individuals with specific needs.

Tenants can invite guests to join them for lunch by booking with the restaurant team in the morning. The charge is typically around £6 per head and these charges are paid back into the meal charges account to keep the costs down for the tenants.

WHAT OUR CURRENT RESIDENTS SAY…

For many of our residents, living in our independent living schemes has changed their lives and they have never looked back. Here’s what some of our residents think about living in our schemes…

" I’ve been here since the scheme opened 4 years ago, and my 1-bedroom flat is perfect for me. The best things about living here are that I’m never on my own, the scheme is so near the shops, and I enjoy taking part in the activities such as bingo, etc. I also want to thank the carers for being there for me recently when I needed them. It is brilliant to have that support on site and I’m really glad I moved here."

Mike at Llys Raddington, Flint

" I moved into my apartment last November. I have made several new friends and enjoyed the company and the banter that goes on at the coffee mornings and at mealtimes! Although I don't need any extra care myself, I find the staff are very friendly and caring to those that do. I have no regrets concerning my move although it was hard having to leave my house and garden, the experience of living here far outweighs. My family have peace of mind knowing that I am in a safe and secure environment."

" I made the decision to move to Llys Raddington as I needed supported housing after losing my leg; initially I moved into a bungalow in Saltney, then moved here to my present flat. My roots are in Flint and it’s nice to be home, and the people are nice and the staff are brilliant. Living right in the centre of Flint is easy for shopping and bus trips, and the scheme is also central for my family to visit as they live locally. You can’t beat it, and I think you’ve got to make it your own. I’ve made friends here and feel very lucky."

" I moved into Maes y Derwen in early 2020. My home is a 1 bedroomed independent living apartment which I love. The scheme manager and the staff are all very friendly. I feel safe here and I have joined in with the coffee mornings and also the bingo evenings and any social gatherings! My life has changed so much since living here, I have made new friends and my confidence has risen I would not wish to live anywhere else; I am happy here. "