PresbyBulletin | March 2017

PRESBYBULLETIN PENN PRESBY T ERIAN MEDICA L CENT ER

MARCH 2017

A GOOD NEIGHBOR

WITH A SHARED MISSION From left to right: Elizabeth Peto, Master of Social Work student intern, Shavaunne Goslee, MSW, LSW, and Ashley Sonson, MSW, LSW

Healing Hurt People LONG AFTER THEY LEAVE THE HOSPITAL

One of the first programs Sonson and Smith are hoping to partner with is the Eat Café, a new nonprofit eatery in PPMC’s neighborhood. Eat Café serves up dinners on a pay-what-you-can scale, with a suggested donation for those who can afford to eat.

The trauma team at Penn Presbyterian Medical Center will celebrate next month the first anniversary of the local Healing Hurt People program. Launched in April of 2016, the program offers victims of violence who come through the Trauma department a chance to connect with social worker who can arrange a wide range of support— ranging from psychological care to simple transportation—to help the patient recover outside of the hospital.

Smith said he discovered the dinner spot one day when looking for a place to eat online. He’s since held staff meetings there and hopes to form a formal partnership with them in the future.

Brian P. Smith, MD, an assistant professor of surgery in Trauma and medical director for Penn’s Healing Hurt People chapter, said the program is the first collaborative program of its kind across Philadelphia’s six trauma centers. HHP began locally 10 years ago and now has participation hospitals and health care groups including Drexel Medicine, Temple University Hospital, Einstein Medical Center and Hahnemann University Hospital. The effort extends medical care provided to trauma patients into a newer, more comprehensive realm.

IN THIS ISSUE »H ealing Hurt People Long After They Leave the Hospital »A Good Neighbor with a Shared Mission »P ennChart: In like a Lion… »N ew PPMC Award Recognizes Teamwork and Advocacy in Stroke »W hat’s Up at Presby?

“We’ve traditionally been very good treating injuries and we’ve done a good job in the immediate posthospital period of care, but we’ve maybe had a blind spot when it came to secondary care around trauma, things like psychological care or social services,” Smith said.

Aside from Smith, HHP is primarily staffed by Ashley Sonson, MSW, LSW, the program’s manager and part -time case manager, and Shavaunne Goslee, MSW, LSW, a community intervention specialist with a full caseload of participants. The team is contacted by emergency room staff when a patient comes in that would fit the program. Sonson said having the Trauma department so close by has been hugely helpful for the HHP team.

“When we initially meet them, we introduce ourselves and offer our services. Common needs include help with follow up appointments, counseling or access to legal advocacy, Sonson said. “Often they say they don’t know what they need, but ask for our number so they can call us later.”

Sonson said it’s normal for participants to not identify any needs when still in the hospital, but instead call sometimes months after they are discharged looking for support, often looking for assistance in setting up primary care or seeking pain management.

One of the first things on the agenda when meeting a new HHP participant is to get an understanding of their circumstances at home, on terms of safety, and to understand what their needs and goals are, and to educate these victims of violence about the psychological effects that a traumatic injury can have on a victim or the victim’s family.

“We help people understand the impact of trauma, and that’s actually the hook for a lot of people,” Sonson said. “They’ll hear the case management stuff and may not look interested, but when I talk about how they might start having nightmares in the future, they’ll perk up. Family members might also experience similar symptoms so they listen as well.”

In the next few years, the team hopes they can hire another full-time caseworker, but more importantly (continued on back)

Part of HHP includes SELF Group meetings in which participants of the program are brought together to share their stories and learn about the physical, emotional, psychological, and social effects of trauma. The groups focus on themes of safety, emotions, loss or letting go, and future (SELF) in a safe space. They’ve have been hosted in the at other HHP sites in the past with mixed success, but Smith thinks hosting them at Eat Café would be much more welcoming.

“There is maybe a level of fear for the participants in coming back to this place where they had this traumatic experience,” Smith said. “It’s great to have a neighbor that which serves healthy, wholesome food and shares our mission of making our community a safer, better place to live.”

The restaurant recently hosted a gathering of all Healing Hurt People staff from groups across Philadelphia.

Healing Hurt People LONG AFTER THEY LEAVE THE HOSPITAL (continued from front)

What’s up

at presby?

If you could pick a super power, what would it be?

Sonson said is the hiring of a peer specialist. That part-time role is held for a previous participant who has accepted Healing Hurt People’s services and can now help explain the program to new participants.

Sonson said another priority is to reach deeper into the community to strengthen ties and to better get the word out about them. It would be great if the victims of violent crime who wind up in PPMC’s trauma department already have an understanding of their work.

NEW PPMC AWARD RECOGNIZES

TEAMWORK AND ADVOCACY IN STROKE

Pamela Govens, Mail Clerk – I’d like to have the powers of Wonder Woman.

When a patient has a stroke, as the saying, goes “time is brain,” meaning treatment – and the best chance at recovery -- can really be given only in the first few hours after stroke. Getting this done quickly and safely is only possible with teamwork and to this end, the stroke team at PPMC recently created the Myron W. Frederic Award for Excellence in Stroke to honor specific personnel who go the extra mile for stroke patients. The award is specific to PPMC, and will be given out on an annual basis.

The award is in honor of Myron Frederic who was appointed Chief of PPMC Neurology by G. Milton ShyFrederic was the face of Neurology at PPMC from 1968 to 2008 before he succumbed to cancer. This award commemorates his excellence as a clinician and neurologist, and a man of great empathy and concern for the welfare of his patients and the community at large. He served as a role model to many.

Fredrick Douglas, Environmental Services Worker – I’d like to be able to turn invisible.

From left to right: Claude Nguyen, MD, Clint Orloski, MD, and Karrima Owens, MSN, ACNS-BC

“I am proud to be a part of a program that provides exceptional care to our stroke patient population. This award speaks to the remarkable collaborative efforts that the providers and nursing staff achieve to deliver the best outcomes for the patient,” said Karrima Owens, MSN, ACNS-BC, Stroke Program Coordinator.

The inaugural recipients of the award are Lynne Johnson, BSN, RN, and Rhonda Browning, RN, BSN, CEN, both registered nurses in the Emergency Department, Clint Orloski, MD, a resident in the Emergency Department, Bryan Walker Lee, MD, an attending physician in the Emergency Department, and Pouya Khankhanian, MD, a resident in Neurology.

Penney Rothmaller, Practice Manager – I live in New Jersey, so I’d like a flying car so I could skip traffic.

PENN CHART: IN LIKE A LION

- Theresa Hiltunen, Corporate Director of Information Services - Entities As March closes out and Penn Presbyterian Medical Center approaches one full month using PennChart, the health system’s new Electronic Medical Records system, the old saying about March comes to mind—“In like a lion and out like a lamb.”

When the month began, we at PPMC – as well as our counterparts over at HUP – were still wrapping up our final preparations before the go live. Cutover was underway, as hundreds of staff members moved every bit of patient data to the new system, and sweeper teams were revving up, ready to catch any changes made to patient charts just before the switch.

Health care in a hospital setting is, of course, a team sport. That’s especially true for a health care system as large and as varied as ours. Tools like PennChart allow the PPMC team to better monitor patients, better communicate internally, and allow patients better access to their own care through integration with MyPennMedicine. All of this moves us forward to our ongoing goal of improving patient care.

We at PPMC can’t be grateful enough for the lessons shared by Pennsylvania Hospital and Chester County

Hospital, gleaned from their conversion to PennChart towards the end of last year. Because of their advice, we have a much-improved support system for PennChart users and were able to provide additional support to departments where errors were more likely to occur to ensure the move went seamlessly.

This is a legacy project for us a Penn Presbyterian Medical Center and its importance shouldn’t be understated.

Last year, Penn Med’s Chief Information Officer Michael Restuccia called the transition to PennChart a “once-in-alifetime” project for many in the health system. This is likely the most significant technological advance we will see for many years at Penn Medicine.

And now that March is closing out and PennChart is a daily part of our lives, I’d like to say that we are all deeply appreciative of the hard work everyone put in to make this a success. Thank you to everyone who underwent hours of training here and at 1500 Market, to all the superusers who stepped up to help your colleagues, and to everyone across the PPMC campus for making sure that even though the month came in like a lion, it’s going out like a lamb.

Dana Martin, Administrative Assistant, Nursing Administration – To be able to make myself invisible.

PRESBYBULLETIN EDITORIAL STAFF Katie Delach Editor

Marissa Sapega Graphic Designer

ADMINISTRATION

Susan E. Phillips Senior Vice President, Public Affairs Holly Auer Corporate Director of Communications Sally Sapega Director of Internal Communications

CONTACT PRESBY BULLETIN AT: Department of Communications Penn Presbyterian Medical Center Philadelphia, PA 19106

phone: 215.662.2560 email: paul.foster@uphs.upenn.edu Presby Bulletin is published biweekly for PPMC employees. Access Presby Bulletin online at https://www.pennmedicine.org/news/internalnewsletters/presby-bulletin.