Tanya Heng
Why you should focus on employee experience The ongoing war for talent is intensifying, particularly in emerging disciplines, and organizations across industries recognize that they need to differentiate themselves to attract and retain top talent
Employee Experience
For companies that seek to improve the employee experience, adopting the employee’s perspective can provide an important starting point by using data and analytics to identify needs and measure impact on business outcomes
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he pandemic has forced companies to rethink the customer experience globally, including in Singapore. Much as designing customer experience has dominated the thinking of companies competing in today’s digital environment, many organizations are now re-examining the employee experience. Companies are taking a more comprehensive view of influencing it, recognizing the impact experience has on employee engagement and productivity.
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| June 2021
A good example is employee onboarding, or how fresh employees experience the whole process. Companies need to work with a broader set of players across the organization to get it right, ensuring the onboarding experience is memorable. An IBM recruit shared her experience as a new mom. She was apprehensive about joining IBM as she was still breastfeeding and was worried about balancing her need to nurture the baby – and her career. She was relieved at the onboarding when she was assured that IBM
