Given the uncertainty, leaders should not commit to long-term work policies: Forrester’s Amit Bhatia
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Leaders should also keep an eye out for regional policy and regulatory changes. This becomes critical especially if a firm operates in multiple global locations. It’s best to create organization-wide guidelines but allow local leadership to fine-tune these as needed, says Amit Bhatia, Senior Analyst, Forrester in an interview with us By Mastufa Ahmed
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mit is a Senior Analyst at Forrester. He covers the various facets of customer experience (CX) - including strategy, design, measurement, and organizational maturity. His latest research includes uncovering what emotion
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means in a digital world, and how firms can leverage employee experience (EX) to improve CX. Amit advises executives in India and APAC on both CX and EX. He is also a frequent keynote speaker, having spoken at forums in
APAC, Middle East, and the US. He is an alumnus of the Indian Institute of Management Bangalore and holds a Bachelor’s degree in engineering from the University of Pune. Here are the excerpts of the interview.
COVID-19 pandemic is still here. How do you the increasing uncertainty and its impact on the world of work? COVID-19 has affected different parts of the globe differently. The macroeconomic effects have also varied from region to region. In addition, vaccine rollout is also moving at a different pace across the world. Both these factors – macroeconomic effects and speed of vaccine rollout affect the demand and supply of products and services and therefore influence how work will be affected in any region, especially in the medium term. In addition to this, there are some shifts we already see underway: One is, there is a far greater focus on the employee and the needs of
