INTRODUCTION Businesses of all sizes must contend with the need to maintain channels of communication with their customers. However, it is often difficult to answer calls and respond to emails in a prompt fashion. One way to solve this problem is to hire an professional answering service. Let's take a look at answering services and the benefits associated with using them to manage your customer service needs.
A COMMON
PROBLEM A lot of businesses simply don't have enough in-house personnel to answer all the phone calls they receive from customers. This means that customers end up listening to hold music for an extended period of time or being sent to voicemail to leave a message. As a result, relationships with customers can suffer.
THE SOLUTION A professional answering service allows you to stay in close contact with customers. Instead of hanging up in frustration, customers will be able to talk to a live agent who will listen to them, provide requested data, troubleshoot problems, and pass along any concerns to a relevant party. Agents can also answer emails in a timely manner. It's easy to get started: The answering service provides you with a phone number to which your incoming calls will be forwarded.
BENEFITS OF
ANSWERING
SERVICES You don't need to maintain an in-house staff for dealing with customer concerns. You can focus on your core mission, rather than waste time and energy on fielding questions and complaints from customers. You can help customers on a 24/7 basis, not only during business hours.
One important task that can be taken over by an answering service is appointment scheduling. A trained agent will be able to schedule appointments with customers in a way that does not conflict with the existing timetable. If you request, the agent can also follow up with clients at a later date to remind them of their upcoming appointment.
APPOINTMENT
SCHEDULING
If your company is involved with event registration, you realize that this can be a time-consuming task. Often the registrant stays on the phone for extended periods as they relay their information and ask related questions. This can be even more burdensome if event registration isn't one of your company's routine functions. A professional answering service can supply trained agents who will handle event registration services.
EVENT R E G I S T R AT I O N
A lot of businesses rely heavily on processing orders from customers over the phone or through a website. If this applies to your business, you can't afford delays in dealing with customer orders. An answering service will be able to forward your orders immediately, through a channel that you select.
ORDER ENTRY
O THER S ERVICES Answering services also provide a number of related benefits, including but not limited to the following: 1. Alarm monitoring 2. Telephone surveys 3. Emergency dispatch 4. Dealer locating 5. Employee screening
Since 1975, Personalized Communications has provided 24/7 call center answering services to businesses of all sizes. Benefiting from rigorously trained staff and state-of-the-art telecommunications equipment, the company specializes in appointment scheduling, emergency dispatching, and related answering services. The company is headquartered in Duncanville, Texas.