From the Publisher

Hello Members!

You have made it! Hopefully this issue of Pet Care Pro Quarterly is finding you very busy with a full house of pets to care for. While you are busy caring for pets, IBPSA is busy putting the finishing touches on this year’s Conference & Trade Show. We have new branding!

Why FLOW? It is a word that expresses change. Our industry has been changed by the events in 2020. I expect that we will continue to experience change in the years ahead. IBPSA, with the FLOW Business Conference for the Pet Care Industry, will be at the cutting edge of all those changes. Here are some highlights about the conference this year: o 4 Roundtable Sessions facilitated by PACCC Board Members. Each session will focus on a topic where participants will discuss best practices. These best practices will become part of IBPSA facility standards. o 4 Workshops – In each workshop you will walk away with a completed plan for a specific area of your business. When you get back home it should be plug and play! o 9 – 90-minute sessions: Pet Nutrition, Financial Basics, Marketing Tactics, Brand Protection, Customer Service, Employee Wellness, Freedom & Financial Success, Profitability, Automation & Personalization

o 16 – 60-minute sessions: Marketing, Separation Anxiety, Best Cleaning Practices, Dog Housing Solutions, Membership Models, Health Insurance, Fights & Bites, Digital Marketing, Think

Visual, Rewards-Based Pay, Dog Behavior, The Role of Leaders, The Innovation Mindset, No

Going Back, The Rosetta Bone o 4 – Pre-Conference Sessions:

§ Pricing for Profit § Designing for Flexibility in a Post-Covid World (formerly Build/Design Boot Camp) § Pet CPR & First Aid § Heroes for Healthy Pets Trade Show Floor, Cash Bar, Fantastic Outdoor Activities for your down time, and did we mention that lunch and snacks are included in your ticket price? AND Most Importantly – Plenty of time for NETWORKING! I look forward to seeing all of you at Conference and celebrating not only surviving 2020 but Thriving in 2021!

Carmen Rustenbeck Publisher, Pet Care Pro Quarterly Founder & CEO, IBPSA International Boarding & Pet Services Association