Feature: Andy Cosgrove
The Power of Appreciation Making your staff feel appreciated is one of the most important ingredients for operational success, so why do so many operators still fail in this area and what can you do to meet and exceed your employee’s expectations?
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s another week of lockdown begins, I’m feeling immensely proud of the NHS and of all key workers here in the UK, and around the globe, for the tremendous work they’re doing to keep us all safe, healthy and supplied with our essential needs. The now “weekly clap for key workers” sends out a massive message of appreciation as does the contribution made by other amazing human beings such as the 100-yearold veteran who raised over thirty million pounds for the NHS, and the truck driver who sent flowers to Volume 16: Issue 140
a complete stranger just because they showed him gratitude for a job well done. The human spirit is truly amazing and in tough times something as small as a simple “thank you” can, and will, go a long way towards steering us in the direction of a brighter future. In the Casino business I’ve been on the receiving end of both extremes of the appreciation scale and sometime not even on it at all, so with such a roller coaster ride of highs and lows, some might say that those showing appreciation on the low end of the 39
