Metropolitan Gaming Wins at ICA Compliance Awards Europe 2023

Metropolitan Gaming is delighted to have been selected as the winner of the Compliance Team of the Year (Non-Financial Services) at the ICA Compliance Awards Europe 2023, recognizing its highly effective approach to player protection, combating financial crime and meeting high compliance standards.

The success of Metropolitan Gaming’s compliance output follows a highly advanced ‘three lines of defense’ strategy. In addition, the Group worked to mitigate AML strategies and social-responsibility risk, and to develop a frictionless customer journey. Metropolitan Gaming heavily invested in manpower at venue level and centrally to develop managementinformation tools. The focused delivery-andmonitoring regime was reviewed regularly, and a period of continuous improvement has since followed across the company-wide compliance program.

ICA President Bill Howarth, commented:

“We congratulate Metropolitan Gaming for their outstanding achievements, and for driving excellence in financial-crime prevention and compliance. We have been really impressed by the volume and quality of entries, and congratulate all winners. We highly commend entrants for being recognized for their collaboration, innovation and dedication. Thank you to everyone who attended the ceremony last evening and we look forward to welcoming you again for another successful edition in 2024.”

In recent months, the Gambling Commission presented Metropolitan Gaming as a positive case example of how far the company has progressed by making “significant improvements in culture, policies, procedures and delivery” in the HM Treasury Supervision Report 2020-22.

Jimmy Howard, group compliance director at Metropolitan Gaming says, “Metropolitan Gaming strives to benchmark standards in compliance across the industry, and we’re delighted to be recognized for our work and commitment that has helped us to achieve this award. This award distinguishes excellence within our venue teams, who deliver compliance, and the support teams who provide the tools to facilitate compliance.” www.metropolitangaming.com www.icacomplianceawards.int-comp.org

The ICA ceremony was attended by over 360 guests, bringing together regulatory and financial crime-prevention professionals, celebrating the contributions of individuals and companies combating financial crime, and meeting high compliance standards. The evening celebrated the achievements of a total of 119 shortlisted finalists. Selecting the winners for 2023 was an esteemed judging panel comprised of 66 senior compliance and financialcrime-prevention leaders from across the ICA membership, ICA subject-matter experts and the wider compliance community.