September/October 2020 Volume 27 Number 3
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is online bingo. There’s no way to even get our seniors off these calls because they are having so much fun! And they even play without prizes! The coordinator at the senior high rise provides the bingo cards, and participants use beans or coins for markers if they don’t have poker chips.” Current community dialin programs available to all local seniors
Highmark PALS offer lots of fun (and free) ways to stay active and engaged during COVID-19 crisis By Gina Mazza
How can seniors stay active and engaged in life while having to quarantine and social distance due to COVID-19 restrictions? That’s the question asked by Randy Detweiler, program coordinator for Highmark’s PALS (People Able to Lend Support). The answer? There are lots of fun and free ways for any older adult in the Pittsburgh metro area to socialize and learn—and
it’s all being done with dial in programs online that are available to all seniors in the community. You do not have to be a member of Highmark to participate in any PALS Community Programs. “I love being creative so improvising these programs to conform with COVID-19 restrictions has been fun for myself and the PALS staff,” comments Randy, who has been with the program since its inception 23 years ago. “By far, our most popular program
Below is a brief rundown of the current class offerings. To participate in any of them, call (800) 9880706 or email palsprogram@highmark.com to get the specific meeting ID and password. It’s easy to call in from a smartphone, land line or non-smart phone. Bingo: Like the bingo you’ve always known, only virtual! C u r r e n t l y Tu e s d a y, Thursday and Friday, with more games being added. Call (800) 9880706 for times. Bingo cards will be provided by mail or email.
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Publisher’s Corner
Volume 27, Number 3 Published by Pittsburgh Senior News, Inc. 97 Beechmont Ave. Pittsburgh, PA 15229 (412) 760-5914 www.pittsburghseniornews.com pghseniornews@icloud.com
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September 2020 • Pittsburgh Senior News
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Yes, COVID-19 has inconvenienced our lives in many ways large and small, but life goes on with some adjustments. Area Agency on Aging programs like the Ombudsman Program (page 14) and the Caregiver Support Program (page 10) are still helping our senior population and their caregivers. Telehealth services are on the increase (page 24) and the comprehensive Age-Friendly Greater Pittsburgh initiative (page 20) is continuing to make our region even more livable and inclusive. H a n g i n t h e re , folks. We’ll get through this together. Lynn Hogan Webster
Lynn Hogan Webster
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Whether voting by mail or in person, Allegheny County takes measures to ensure voters are safe during the pandemic enyvotes.com for links to the application. You will need to have your driver’s license or state-issued ID to complete the application. Don’t have a computer or online access? Consider asking a family member or friend to help. If you’d rather submit a paper application, you can request the application be sent to you, but the county will also be sending applications to all registered voters in the county mid-September. No matter which way you choose, the key is getting the application in early so that you can receive, vote and return your ballot early to be certain your vote is counted. Changes at polling places
We are doing things in a new and
unusual ways during the current COVID-19 pandemic, and the 2020 presidential election will be no exception. Whether you want to stay in and safe on November 3, or are determined to vote in person, we have you covered. In 2019, the state legislature authorized the use of mail-in and absentee ballots in Pennsylvania. To apply for a mail-in or absentee ballot, you can apply online or through a paper application that is then sent to the Elections Division. The ballot, when ready, will be sent to you at the address you request, where you can complete it and return it to Elections to have your vote registered. Applying for mail-in and absentee ballots The easiest and fastest way to apply is online. Visit https://allegh-
In-person polling will look a little different this year with voters and poll workers wearing personal protective equipment, including face coverings and gloves, and practicing physical distancing. There may be plexiglass barriers. Additional staff may be cleaning frequently touched surfaces when you’re there or controlling how many voters may be inside a location at a time. The presidential election can often mean long lines at polling places, and with mitigation measures in place, that wait may be longer. Please take that into consideration when planning to vote. For more information The Elections Division and an entire team are meeting on an ongoing basis to review and improve processes, address concerns and issues, and make adjustments to ensure that everyone has the opportunity to vote while ensuring that everyone remains safe during this pandemic. If you’re interested in keeping up to date with preparations for November 3, consider signing up for the new Allegheny Votes Elections newsletter at this link: https://bit.ly/AC-ElectionsNLSignUp. Also consider signing up for a free subscription to Allegheny Alerts at https://alleghenycounty.us/alerts where you can choose to receive information on elections, as well as a variety of other county topics, in the manner you choose. No matter how you choose to vote, please do vote. Voting is a right and a privilege. Learn about the candidates and the issues, and make sure that your voice is heard this fall. Voting is the cornerstone of our democracy and it takes all of us to make it a success.
September 2020 • Pittsburgh Senior News
By Rich Fitzgerald Allegheny County Executive
For the November election, the county is returning to its 1,300+ polling places. If you voted in the November 2019 election, you will likely be returning to the same location for this upcoming election. The Elections Division is currently working to identify alternate locations for the small number of polling places that are unable to be used in November. All voters will receive a postcard prior to November 3 confirming where in-person voting will be held for their ward and district.
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Reading Hour: Short stories, essays, folklore and more read aloud. 1 p.m. on the 2nd and 4th Wednesdays of the month Belly Laughs: Listen in for jokes and funny stories and/or share yours. 1 p.m. on the 3rd Thursday of the month Happy Times Remembered: Share your memories as we look back at various aspects of growing up: from recipes to wars to music and more 1 p.m. on the 4th Thursday of every month Forever Learning Lecture: Learn something new or improve on a skill with this ongoing series. • “The History of the Ohio River” at 1 p.m. on September 21 • “Falls Prevention” at 1 p.m. on September 28 • “Glass Making in Pittsburgh” at 1 p.m. on October 19 • “Ghost Stories” at 1 p.m. on October 26
Walking Clubs: If you live in a building for seniors, PALS can you help figure out how many laps it takes to cover a mile and supply you with tools to track your steps and help you stay motivated. They can work with you to ensure that social distancing is in place to keep everyone safe. Call (800) 988-0706 or email palsprogram@ highmark.com to express your interest in this club. PALS Volunteer Program Highmark PALS is much more than the above programs. PALS community volunteers provide free assistance to Highmark members in need. The goal is to help seniors maintain their independence for as long as safely possible. The majority of PALS volunteers are Highmark members. Relatives of Highmark members, other seniors and community residents also serve as volunteers. PALS reopened August 1 to provide these services, with some limitations.* Highmark PALS volunteers can help you with: • Transportation to medical appointments, church, stores, library, social activities and other approved locations
September 2020 • Pittsburgh Senior News
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• Grocery shopping and errands • Light housework, such as dusting and vacuuming • Light yardwork • Minor home repairs • Pet care • Conversation and companionship either in person or via phone • Respite relief for caregivers *PALS volunteers undergo a thorough background check and complete volunteer training.
These in-home services are open to Highmark Medicare Members who live in certain Pennsylvania and West Virginia counties and who belong to one of these Highmark Medicare plans:
PALS also started a program called “Pen PALS.” Highmark employees are writing residents of high-rises to check on them and PALS is hoping for friendships to form and for these letters to continue back and forth.
• Security Blue HMO-POS
To request a PALS volunteer at your home or learn more about becoming a volunteer, email palsprogram@highmark.com or call (800) 988-0706 (711 for TTY users). To learn more about the PALS program, visit Highmarkpals.com.
• Community Blue Medicare HMO • Community Blue Medicare PPO • Freedom Blue PPO • Medigap Blue When COVID hit in March, Randy, the PALS staff and program volunteers kicked into even higher gear to help seniors in need. “Immediately we called every single member who had called us for help in 2019 to sign them up for a friendly phone call,” Randy comments. “We’ve averaged about 600 phone calls a month. Right now, in Allegheny County, we can go out to grocery stores and sit on our back patios and such; but we anticipate that in the upcoming winter we might see tighter restrictions due to the corona virus. So, these services are important. PALS gives the members a purpose and it also gives the volunteers a purpose.”
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September 2020 • Pittsburgh Senior News
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Should you stay or should you go?
Chautauqua Golf Club
Whether you were a fan of the 1980’s British punk rock band The
Clash, chances are you’ve heard their punchy tune, Should I Stay or Should I Go? Those lyrics have new meaning in this time of pandemic struggle – should we stay home or should we venture out? As the pandemic draws on, more of us are inclined toward the latter – to go – somewhere – anywhere. Still others believe it’s better to stay home – to remain safe and avoid the hassle of social distancing and PPE. In response to the cultural shift created by COVID-19, Chautauqua Institution in southwestern New York state, just a 2.5-hour drive from Pittsburgh, has found a way to engage patrons whether they decide to stay or go.
September 2020 • Pittsburgh Senior News
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For those who want to go: 2020 is a great time to plan a visit to Chautauqua’s beautiful and historic grounds -- recently named the nation’s Best Small Town Cultural Scene by USA Today. While in-person programming in the Institution’s iconic venues was suspended for the season in June, the grounds remain open to visitors and the Athenaeum Hotel is also welcoming guests for overnight stays, with wonderful meals served on its picturesque front porch overlooking Chautauqua Lake. It’s a different Chautauqua than you would find in a typical summer or fall. It’s quieter. Less hectic. And, it’s potentially just perfect for those who need a safe and secure change of scenery. The Institution invites all patrons to practice social distancing and COVID-19 protection protocols, including wearing masks when in proximity to others. But its expansive grounds, including a 36-hole golf course, miles of pathways to walk, a Tennis Center, beach, and canoe and kayak rentals provide plenty to do for those seeking a more active socially distanced respite. On-grounds and nearby boutique shopping, dining, and spa services round out this picturesque community’s 2020 amenities. Chautauqua’s art galleries and the Gallery Store are also open to the public, presenting extraordinary exhibits and a one-of-a-kind curated shopping experience. For those who want to stay home: Chautauqua Institution is there
for you in a new and exciting way. Institution staff are presenting the entire nine-week Summer Assembly Season online through its new initiative CHQ Assembly. Lectures, performances, worship services, master and enrichment classes and even recreation activities can be found online – much of which is free of charge. Keeping lifelong learning and engagement front-and-center whether you are at Chautauqua or in your living room, CHQ Assembly is the online expression of Chautauqua’s mission and it serves to enable access to the Chautauqua experience for all. Some 300 programs have been presented so far, most of which are available on-demand and will remain so well beyond the close of the Summer Assembly, when new programs and experiences will also be offered year-round. Featured speakers and programs in 2020 that are or will be available on CHQ Assembly include Jeb Bush, Martha S. Jones, Fr. Richard Rohr, O.F.M., Jon Meacham, Sir Ken Robinson, Rabbi David Wolpe, Elaine Weiss, Senator Barbara Mikulski, Samantha Power, Ray Chen, Ben Folds, Rhiannon Giddens and Joshua Bell among hundreds of others. CHQ Assembly is composed of five websites or “online platforms” that have different functions and purposes: 1. Assembly.chq.org is the “hub” of CHQ Assembly and where viewers can subscribe to the Netflix-like video platform. This is where Chautauqua’s core program is presented – worship services, lectures, performances, and other special events including virtual art gallery tours occur
Athenaeum Hotel, established 1881
here live and are available after the fact on-demand.
3. Chautauqua’s Online Classroom is available at learn.chq.org. Here participants can register for and attend online master and enrichment classes for a per-course fee. You can view the catalogue using the same login information as the Virtual Porch (and vice versa). 4. In-depth experiences with Chautauqua Visual Arts are provided at art.chq.org. Here you can find online exhibitions, works available for purchase, demonstrations, lectures, and the very popular Gallery Store.
The Miller Bell Tower on Chautauqua Lake 5. The Poetry Makerspace is where everyone can develop their inner poet. At poetry.chq.org, userfriendly tools help patrons to experience and create poetry as an invitation to the broader world of Chautauqua Literary Arts. Neither the visual arts or poetry platforms requires a subscription or login. Just enter the friendly URLs into your favorite internet browser and begin your exploration. Links to these websites are also available from the other websites in CHQ Assembly. Chautauqua invites all to engage – whether on the grounds in south-
western New York state or online – or both. It’s more important than ever that we connect and stay connected; to discuss and ponder the important issues of the day; to experience enrichment and reflection; and to continue to wonder as we explore the best in human values. How to get there: From Pittsburgh: I-79 North to I-90 East (no toll) to I-86 East. Take the Chautauqua InstitutionPanama exit off I-86). Cost to Enter the Grounds: Free Access and Free Parking, but Free Gate Pass required (order by calling 716-357-6250 or online at https://2020tickets.chq.org/) CHQ Assembly: First 90-days free; $3.99/month thereafter if you choose to continue your subscription. Visit https://chq.org/assembly for the full schedule of events and instructions on creating your video platform subscription or signing up for online classes (priced per class) and other activities. CHQ Assembly live help desk available 8 am – 8 pm daily at ticketoffice@chq.org or 716-357-6250
Bestor Plaza and the Smith Memorial Library
Athenaeum Hotel: Rates starting at $119/night. For reservations, call (716) 357-4444 or online at https://chq.org/athenaeum-hotel
September 2020 • Pittsburgh Senior News
2. Chautauqua is also about conversation, so CHQ Assembly includes the Virtual Porch, available at porch.chq.org, where events and programs that encourage conversation and interpersonal and group engagement are presented. Access to the Virtual Porch does not require a subscription – it is and will remain free of charge. It does, however, require a separate login from the video platform. Just click on the login button then choose “Sign Up Now” to create your Virtual Porch username and password.
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Allegheny County District Attorney’s Office comes to the aid of older adults during these months of person is District Attorney Stethe pandemic phen Zappala, Jr. Since March, the COVID-19 crisis has affected our medical workers and systems, and the impact of the quarantine has led to increased feelings of isolation and vulnerability for Allegheny County’s older adult population. Once the pandemic hit, measures needed to District Attorney Stephen A. Zappala, Jr.
By Dick Skrinjar
“We have to do something more to help the seniors.” When the person on the other end of the phone begins the conversation that way, you instantly perk up and pay attention. It especially grabs your attention when that
Senior Justice Advocate Dick Skrinjar
Senior Justice Advocate Joe Giuffre
be taken among the senior community to raise the volume of the message about protecting yourself
The new Kane Community Living Centers. As one of the region’s most trusted sources for long and short-term care, the new Kane Community Living Centers offer a wide range of services to area residents including specialty clinics, therapy treatments, memory care units and more. Kane Community Living Centers — the best senior care in Allegheny County. To learn more or schedule a tour, visit KanePGH.com.
September 2020 • Pittsburgh Senior News
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Senior Justice Advocate Cyndie Carioli
KanePGH.com 412-422-KANE
Short term. Long term.
Your terms.
Along with increasing the volume on messages related to scams and fraud, District Attorney Zappala raised interest among some long-time collaborators to obtain cooperation and support in providing seniors with face masks, the most essential weapon in the fight against this invisible viral killer that’s devastating the senior population. The DA’s commitment to the well being of our older county residents is the theme of the annual Senior Justice and Wellness Expo. The pandemic canceled the May event, which is typically attended by hundreds of seniors, but Zappala’s team figured out a way to reach thousands of people even under the difficult restrictions created by the lockdown—including senior centers and many other public venues being closed. A virtual event was created and included presentations by retired former Police Chief Dom Costa and the Allegheny County Police Chiefs Association; Stephanie Fox from Shine Forward Foundation; Senior Justice Advocates Cyndie Carioli, Joe Giuffre (and myself); and more than 100 Fraud Squad members and volunteers, including Anissa Courey and the DA’s son Stephen J. Zappala. While Stephen and Anissa tracked down face mask suppliers, Costa and DA Deputy Chief of Investigations Tim Logue reached out to the more than 100 police departments and chiefs in the county for help. Cyndie and Joe worked from their home offices contacting more than 250 residences, building operators and managers; then members of the Fraud Squad delivered masks to these locations. On the road to putting the project together, the team wasn’t immune to what everyone else was facing: the potholes of supply, demand and costs— sometimes three to four times normal prices.
spring and early summer. Things got worse as the mortality rate exploded to 95 percent among those ages 60 years and older. Then things got better and safer as more people stayed in place. By the end of July, about 15,000 masks were in the hands of those who needed them the most. Even with all of the restrictions, efforts continue to keep people safe and protected from criminals looking to exploit opportunities to steal and abuse seniors during this health crisis. The DA’s Senior Justice Office, collaborators and volunteers continue to find and utilize new ways to reach out to our beloved older adult residents. Dick Skrinjar is a Senior Justice Advocate from the Office of Allegheny County District Attorney Stephen A. Zappala, Jr.
Masks delivered to Alverno Apartments in Millvale by Dom Costa, Police Chief Tim Komoroski, Fraud Squad members Anissa Courey and Stephen J. Zappala, and facilities manager John Pucci.
A sanitized headquarters to sort and package the masks—along with fraud alerts and a letter from DA Zappala detailing the efforts to keep seniors safe and the almost universal safe practices adopted to slow the spread of the disease—was established away from the County Court House. Our local police—always at their best and for victims of the pandemic, this was no exception—stepped up to help those victimized by the isolation imposed on them. “It was the best of times, it was the worst of times,” wrote Charles Dickens more than 160 years ago. This saying aptly describes the events and efforts of late
Denise Botti, Service Manager at Lloyd McBrides Apartment, accepts masks.
September 2020 • Pittsburgh Senior News
from scammers. These criminals were promising early payments of federal relief money, as well as hawking sanitizers, medical tests and masks online and over the phone. Many of the scams are based on price gouging or total fraud from those looking to get orders for indemand supplies with no intention of delivering the goods.
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Caregiver Support Program steps in to help caregivers get the support they need during challenging times By Gina Mazza
Even in the best of times, being a caregiver to a parent,
spouse or friend can bring its challenges. This year, Allegheny County residents who are caring for loved ones have had to deal with additional uncertainties resulting from the COVID-19 situation. It’s been a time when having a variety of resources to support the caregiving role is perhaps more important than ever. Helping the caregiver is exactly the purpose of the Caregiver Support Program, offered by the Commonwealth of Pennsylvania Department of Aging and available locally through the Allegheny County Department of Human Services Area Agency on Aging (DHS / AAA). “The program provides comprehensive support to caregivers throughout our community, and right now there is no wait- Russ Goralczyk, Program ing list so it’s a good time to Supervisor enroll,” says Russ Goralczyk, DHS /AAA’s OPTIONS program supervisor.
September 2020 • Pittsburgh Senior News
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“In addition to supporting the care receivers, the program is able to help with resources like nutritional supplements and items like masks and cleaning supplies that ensure a safe environment for everyone,” adds DHS/ AAA’s Caregiver Support Program Coordinator Jackie Musgrove. “We’re happy that the program has grown over the past year to about 370 enrollees.”
Jackie Musgrove, Program Coordinator
Plum resident Bill Grassi can attest to the value of the program. “It’s incredible. I’ve been using it for two years now and I couldn’t survive without it. My mother, Theresa, 84, has dementia and it’s re-
ally hard for my dad, who is 85. Through the program, an inhome worker, Margie, comes to the house a couple of hours a day, a couple times a week. She does light housekeeping and helps my mother with bathing. Mom loves Margie, and for Margie, it’s more than just a job; she cares a lot about my mother. I honestly couldn’t do it without her.”
Bill Grassi with his mother
Additionally, Bill received a one-time grant, which he used to purchase a lift chair for Theresa. “My care managers at Wesley Family Services, Amanda and Megan, helped set up all of this. They check on me every couple of weeks. During the heat of the pandemic, they were checking on us every week to make sure we had everything we need.” Benefits of the program So how does the program work and what does it cover? Once enrolled in the program, the care recipient is assigned a care manager who will assess the needs of both the caregiver and care recipient. The program offers four categories of benefits: • Services: Including but not limited to adult daycare, respite, personal care, legal services, overnight care, financial planning services, caregiver skills training, durable medical equipment rental, and extracurricular activities like tutoring, sports, clubs and camps. • Supplies: These can include first aid kits, hearing aid batteries, smoke/carbon monoxide detectors, nutritional supplements and vitamins, incontinence supplies, wound care supplies and face masks. • Adaptive Devices: Wheelchairs, canes, lifts, bed Volume 27, Issue 3
•Home Modifications: Ramps, stairlifts, grab bars, traction strips, monitoring systems, accessible bathroom modification and other items. The Caregiver Support Program provides five categories of supportive services to caregivers of older adults, individuals with Alzheimer’s Disease or other chronic dementia, as well as grandparents and other relatives ages 55 and older who are raising grandchildren or caring for adults with disabilities. These services include: • Information: Providing information to caregivers about available resources. •Assistance: Linking caregivers to available services (such as, support groups). • Caregiver Training: Assisting caregivers in making decisions and solving problems relating to their caregiving roles, organizing support groups, and arranging for caregiving training. • Respite Care: Providing caregivers with a temporary break from their caregiving responsibilities. • Supplemental Services: Providing, on a limited basis, items or services (personal care/adult day service/ supplies) designed to help complement the care provided by caregivers. Participants receive monthly reimbursement in the range of $200 to $500 per month for caregiving expenses and self-care, as well as up to $2,000 in the form of a lifetime home modification grant that can be used to adapt the home environment or obtain assistive devices for the person they are caring for. The total value of the benefits available depends on the income of the household where the care recipient resides. “If that household is a husband and wife,” Russ explains, “the program takes into account both their incomes; if the caregiver is a daughter who lives down the street from her mother who lives alone, for example, only the mother’s household income is included. These are reimbursed expenses on a monthly basis. They are not paid up front.” Definition of a caregiver In general, a caregiver is defined as anyone who
provides assistance to someone who is incapacitated to some degree and needs help—a spouse with impaired mobility; an in-law with a debilitating illness; a homebound sibling; or a grandchild whose parents are deceased or unable to care for him and needs a guardian. The care can come in the form of physical, emotional or spiritual support, assistance with activities of daily living and financial matters, and everything in between. More than 65 million individuals in the United States— 29 percent of the adult population—currently provide care to someone who is chronically ill, disabled, dependent or aged in any given year—spending an average of 20 hours per week providing this care. For the purposes of the Caregiver Support Program, the caregiver must assume the primary responsibility for the provision of care but is not required to be related to the care recipient by blood, marriage or adoption. “What’s changed recently is that the definition of caregiver has become looser, more broad,” Russ explains. “It used to have to be someone doing hands on caregiving. Now the definition is a lot more flexible and inclusive. The primary caregiver is the person identified as having primary responsibility for provision of care, including coordinating care services. Program Eligibility To qualify for the program, the caregiver must be 18 years of age or older, and the care recipient must be age 60 or older and experiencing some Activity of Daily Living (ADL) deficits—or, in the case of an adult with a disability, age 18 to 59. The care recipient’s household income must be less than 380% of the Federal poverty level in order to qualify for reimbursement of expenses. The care recipient must also be a resident of Allegheny County. If you are a caregiver to a relative with a disContinued on page 12 Volume 27, Issue 3
September 2020 • Pittsburgh Senior News
railings, hospital beds, communication devices, food processors and more.
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ability between the ages of 18 through 59 years old or grandparent caregiver, the care recipient must reside in your home. How to Inquire To inquire further about the program to see if it’s a right fit for you, begin by calling the Department of Human Services Area Agency on Aging’s SeniorLine at (412) 350-5460 or (800) 344-4319. You will be assigned a care manager, who will arrange for a home visit to discuss your situation, your needs and the needs of the loved one you are caring for. Based on what is learned in the conversation, the care manager will create a care plan to meet your needs and those of your loved one. This care manager will follow up with you periodically to make sure your supports are meeting your needs. “The Caregiver Support Program is available to provide help and assistance to caregivers,” Russ adds. “I have the utmost respect for Caregivers and what they do, I encourage caregivers not to neglect themselves socially, emotionally, spiritually and physically. Take time to take care of yourself and find the resources you need for support.”
presentations offered information, training and resources. As well, each caregiver received in the mail a Caregiver Wellness Box with food items, resources from the training, and useful supplies like disinfectant wipes. “We felt it was important to show caregivers that they are appreciated for their patience, compassion and unrelenting dedication they provide within their role every day, Jackie comments. “We wanted to offer training, and resources, and acknowledge those who offer themselves selflessly to their loved ones. One of the most important things a caregiver can do is take care of themselves too.”
Recognizing local caregivers
September 2020 • Pittsburgh Senior News
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Typically, DHS / AAA hosts an annual caregiver recognition event at a beautiful local venue to honor local caregivers. Due to COVID-19 restrictions and social distancing, this year’s event was held online via Zoom videoconferencing on June 26. Russ, along with Caregiver Support Program Coordinator Jackie Musgrove, did an exceptional job quickly pulling the event together with a creative variety of pre-recorded
Slide from the Caregiver Support Program Recognition Virtual Event.
Slide from the Caregiver Support Program Recognition Virtual Event. “I can’t say enough about what caregivers do,” Russ comments, “so we wanted to hold this event in spite of having to take it virtual. It’s training and education, but also a celebration of the caregivers. As it turned out, we had a high participation rate. We’re so glad that we still got to recognize these special individuals for all they do.” For more information about programs that support caregivers and their loved ones, call DHS/AAA’s SeniorLine at (412) 350-5460 or (800) 344-4319. To view the Allegheny County Family Caregiver Resource Guide online, go to https://www. alleghenycounty.us/WorkArea/linkit.aspx?LinkIdentifier=i d&ItemID=6442467967. Volume 27, Issue 3
Allegheny County Caregiver Recognition Virtual Event 2020 Watch the event at caregiversupportprogram.com
Allegheny County Department of Human Services
Area Agency on Aging
Birmingham Towers, 2100 Wharton St., Second Floor Pittsburgh, PA 15203 Serving the older adults of Allegheny County Rich Fitzgerald, Allegheny County Executive William McKain, Allegheny County Manager Marc Cherna, Director Kurt Emmerling, Administrator FOR FURTHER INFORMATION: Contact Allegheny County Area Agency on Aging’s SeniorLine at (412) 350-5460; Toll Free – (888) 856-2773; TDD – (412) 350-2727
or visit alleghenycounty.us/dhs/aaa. Information and Assistance Service Partner Agencies At Senior Community Centers
Upcoming (virtual) classes for local caregivers The Allegheny County Department of Human Services Area Agency on Aging offers an excellent six-week training series called “Powerful Tools for Caregivers.” Topics include: • Taking Care of You • Identifying and Reducing Personal Stress • Communicating Feelings • Needs and Concerns • Communicating in Challenging Situations • Learning from our Emotions • Mastering Caregiving Decisions
Participants are required to be present for all six sessions. These classes are taking place virtually starting the first week in October. To register, call (412) 350-5051 or email Caregiver Support Program Coordinator Jackie Musgrove at Jacqueline.Musgrove@alleghenycounty.us.
SOCIAL SERVICES Information and Assistance Care Management Adult Day Services Adult Foster Care Home Delivered Meals Home Health Services Personal Care Home Support Services Protective Services Long Term Living Counseling Health Insurance Counseling Family Caregiver Support Companions for Homebound Nursing Home Resident Advocacy
Northern Area Multi-Service Center (412) 781-1176 Penn Hills Senior Center (412) 244-3400 Plum Senior Community Center (412) 795-2330 Riverview Community Action Corp. (412) 828-1062 Seton Center, Inc. (412) 344-4777 Vintage, Inc. (412) 361-5003
SENIOR CENTER SERVICES Education Programs Exercise and Fitness Volunteer Opportunities Social and Recreational Programs Congregate Meals Legal Services Assistance in Applying for Benefit Programs Health Insurance Counseling
Volume 27, Issue 3
September 2020 • Pittsburgh Senior News
Balancing mind body and spirit
Allentown Senior Center (412) 481-5484 Catholic Youth Association (412) 621-3342 Citiparks (412) 422-6570 Eastern Area Adult Services, Inc. (412) 829-9250 Jewish Community Center (412) 521-8010 LifeSpan, Inc. (412) 464-1300 Lutheran Service Society (412) 734-9330
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Ombudsman Program continues to support longterm care residents amidst COVID-19 situation ombudsman services from being facility-based to reaching into the community. This allows the ombudsmen to educate and empower individuals who receive services at home, as well as enhancing their quality of life. Whether delivered in the community or a facility-based setting, ombudsmen may be staff, volunteers or PEERs (Pennsylvania Empowered Expert Residents)—all with something in common: an impassioned commitment to listen, educate, investigate, mediate and empower through being a visible presence.
By Gina Mazza
With every precaution being taken to protect vulnerable
populations during the COVID-19 situation, it’s no surprise that long-term care facilities are limiting who can visit residents. Even those who serve in the role of advocating for residents inside these homes are no longer able to have in-personal visits with them. Yet that hasn’t stopped the Allegheny County Department of Human Services Area Agency on Aging (DHS / AAA) Ombudsman Program from fulfilling its role to the seniors they serve.
September 2020 • Pittsburgh Senior News
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Since 1972, as part of the Older Americans Act, the Ombudsman Program has been actively advocating for and giving voice to older adults who use long-term care services—traditionally in nursing homes, personal care homes, assisted living facilities, domiciliary care homes and adult daycare settings. Ombudsmen also reach deep into the community to serve any recipient of long-term care services, such as those provided in their homes through community-based programs. What is an ombudsman? Essentially, ombudsmen champion the rights of older adults to ensure the highest quality of life and care. They are trained to resolve problems and educate seniors and longterm care providers about residents’ rights, good care and available community-based education. All ombudsman interactions are free and confidential unless the resident grants permission to discuss it with another party. The Allegheny County Department of Human Services Area Agency on Aging (DHS / AAA) Ombudsman Program was the first Agency on Aging in the state to extend
(PEERS are residents who are trained to self-advocate and empower their fellow residents to improve their quality of life and quality of care in long-term care facilities. PEER is a partnership between residents, facility staff, and the local ombudsman.) Every state in the nation is federally mandated to have an ombudsman program; currently, there are 52 state programs, 572 local programs and 10,000 volunteers. The Allegheny County Ombudsman Unit is staffed by a supervisor, nine full-time certified ombudsmen, 24 volunteers and 15 PEERs. Advocating virtually With COVID restrictions, the Ombudsman Program has shifted focus to working virtually. “Since March 16, we have not been able to go into facilities, but we’ve been consistently getting phone calls from residents and family members with their concerns, as we always have,” comments Jeffrey DiMeolo, supervisor of the Ombudsman Program. “We’ve had to shift some things but we are still resolving cases and in contact with residents.” These days, the resident-ombudsman connection occurs by phone or via computers and the Internet. “We’re using every technology available to us to reach the residents,” Jeff explains. “We’re in monthly phone contact with the administrators of the nursing and personal care homes, and are still taking their census and making them aware that we’re open and available to assist with any resident issues in the facility.” Direct connection with residents is made in the most personal way possible. “If the resident has a Smartphone, the FaceTime app is used. We’ve also used video-conferencing apps like Microsoft Teams on the residents’ computers; if they don’t have a computer, they can have access to the facility’s computer. The residents’ family can take part in Volume 27, Issue 3
this communication as well, and all interactions are confidential; no staff are present.”
Know your rights as a recipient of long-term care services
Volunteers and PEERS are “essential”
In order to know how an ombudsman can best assist you, it’s important to know what your personal and legal rights are as a resident of a long-term care facility or consumer of long-term care services in your home or in the community.
The Allegheny County Ombudsman Program is currently seeking dedicated volunteers. This part-time, voluntary position serves as a representative of the Pennsylvania Long-Term Care Ombudsman Program and provides support to the staff ombudsmen. Volunteers are trained and state certified to resolve issues related to rights and quality of care. Due to COVID-19, all volunteer training is being done electronically via the computer. An ongoing PEER program commenced in August at Platinum Ridge in Brackenridge. The program is always looking for PEERs, or residents inside long-term care facilities who serve as mentors and advocates for their fellow residents. In these uncertain times, if you have a loved one who resides in a long-term care facility, what’s the best thing to do? “Check on them frequently by staying in contact with them virtually,” Jeff advises. “This will keep them safe.” To learn more about the DHS / AAA Ombudsman Program, to volunteer or to inquire about starting a PEER program at your facility, call (412) 350-5044.
Here is a quick list of the types of concerns that an ombudsman can address: • Violation of residents’ rights or dignity • Poor quality of care, including inadequate personal hygiene and slow response to requests for assistance • Improper transfer or discharge of patient • Inappropriate use of chemical or physical restraints • Any resident concern about quality of care or quality of life
• The right of citizenship. Residents do not lose any of their rights of citizenship, including the right to vote, have religious freedom and associate with whom they choose. • The right to dignity. Residents are honored guests and have the right to be treated as such. • The right to privacy. Residents have the right to privacy whenever possible, including the right to privacy with their spouse, the right to have their medical and personal records treated in confidence, and the right to private, uncensored communication. • The right to personal property. Residents have the right to possess and use personal property and to manage their financial affairs. • The right to information. Residents have the right to information, including the regulations of the home and the costs for services rendered. They also have the right to participate in decisions about any treatment, including the right to refuse treatment. • The right of freedom. Residents have the right to be free from mental or physical abuse, and from physical or chemical restraint unless ordered by their physician. • The right to care. Residents have the right to equal care, treatment and services provided by the facility without discrimination. • The right of residence. Residents have the right to live at the home unless they violate publicized regulations. They may not be discharged without timely and proper notification to both the resident and the family or guardian. • The right of expression. Residents have the right to exercise their rights, including the right to file complaints and grievances without fear of reprisal.
Volume 27, Issue 3
September 2020 • Pittsburgh Senior News
Volunteers are the lifeblood and a critical component of the DHS / AAA team, as they allow for a much larger presence at facilities and throughout the community, according to Jeff. “Volunteer ombudsmen educate and empower residents and their families to resolve issues that are important to them,” he comments. “Each volunteer is certified and educated. Since there are only seven staff ombudsmen, it’s very difficult to visit facilities as often as we’d like. Volunteers bring our program to the residents and out into the communities. We have a great deal of respect for them.”
15
Senior Companions recognized for their service via virtual event in June the past year and contributed more than 99,000 hours. “While you are only required to serve a minimum of 15 hours per week,” he said, “some of you went above and beyond in terms of the hours of service that you gave to the Senior Companion program.” The names of those who served the most hours in the past year were read aloud on the call.
The following are the 20 Senior Companions who served the most hours last year (hours served ranged from 1,291 to 1,994 hours). Please note that the names are listed alphabetically, not based on rank order of hours served.
Senior Companions from 2019
Senior Companions with Most Hours Served (Top 20) in Past Year
• Andrews, Regina
partment of Human Services Area Agency on Aging’s Senior Companion program has hosted an annual recognition luncheon to celebrate its dedicated volunteers. Senior Companions are adults ages 55 and older who serve as friendly visitors once or twice a week to homebound or isolated seniors. The program currently has 96 volunteers.
• Barr, Gwen
• Berman, Leonid
• Davis, Cynthia
• Flowers, Mary
• Gurung, Chitra
Since this popular annual event typically draws a large group, program staff decided to continue the tradition this year with a virtual rather than in-person event. “This is a really important day for our Senior Companions,” comments program manager John Miller. “While we were sorry to have to cancel the in-person event, we still wanted to recognize the volunteers for the invaluable service they provide to vulnerable seniors in Allegheny County.”
• Hallman, Betty
• Horne, Cecilia
• Jennings, Elizabeth
• Lawson, Ken
• Levine, Mary Jo
• Liddell, Pam
Senior Companion Recognition Event
• Marshall, Shirley
The event took place on June 25 in the form of a “recognition teleconference” with the Senior Companions. It followed a format similar to the in-person event in which John thanked the volunteers, staff, and community agency partners; announced the “Top 20” volunteers with the highest hours of service in the past year; and recognized those volunteers who reached various milestones of service in the past year.
• Melvin, Ceola
• Milner, Norma Jean
• Nelson, Eunice
• Shears, Trina
• Stanley, Lola
• Stewart, Nancy
• Woodson, June
For many years each June, Allegheny County De-
September 2020 • Pittsburgh Senior News
As John thanked the Senior Companions for their ser16 vice, he noted that they served more than 400 people in
Senior Companion 2019 Recognition Event
Senior Companion Ken Lawson was recognized for serving with the program for 15 years. Ken serves at the Kane Glen Hazel Regional Center and loves being able to brighten people’s days through his volunteer work. Four Senior Companions—Chiquita Lanier, Eunice Nelson, Ray Sheldon and Nancy Stewart— were celebrated for 10 years of service. In addition, Senior Companions Pamela Liddell, Francine Wesley and Bernice Worthy were recognized for five years of service with the program. The Senior Companion program going forward To protect the health and safety of both volunteers and the older adults they serve, the program has suspended all in-person visits due to the outbreak of the COVID-19 virus. However, this has not stopped the Senior Companions from helping their clients. They call their assigned participants regularly to check on their wellbeing and help connect them to needed resources such as food, medicine and transportation. “Our volunteers receive a lot of training at monthly in-service trainings on various resources that are available for seniors, and they’ve really drawn upon this knowledge base during the pandemic,” John explains. Shortly after the program suspended in-person operations in mid-March, it began offering telephonic inservice training sessions instead of the typical trainings that were held in large group settings. Recent training topics have included “Identify Theft and Fraud Prevention” and “Infection Control and COVID-19 Virus
Currently, the program is grappling with how to best move forward in a way that both keeps people safe and provides the valuable benefits that it has always provided. At the time of this publication, no in-person visits are occurring as the Allegheny County Department of Human Services continues to follow CDC, Commonwealth, and local precautions. The program is looking at the best ways to creatively move forward during the pandemic. John concludes: “We are focused on moving forward in a careful and thoughtful way, and we remain committed to making sure the Senior Companion program continues on stronger than ever. Referrals are still being accepted, so please contact the program if there John Miller, program manager is a need for telephone reat Senior Companion 2019 assurance calls or in-home visits.” Recognition Event To learn more about the Senior Companion Program, call program manager John Miller at (412) 350-4061 or the Allegheny County Area Agency on Aging SeniorLine at (412) 350-5460.
September 2020 • Pittsburgh Senior News
Ken Lawson from Senior Companion 2019 Recognition Event
Essential Information.” The telephone sessions have also allowed the opportunity for Senior Companions to ask questions and express concerns about how the virus may be affecting them and their families. “I think the volunteers really just appreciate the chance to stay connected and hear each other’s voices during this time of uncertainly,” John notes.
17
September 2020 • Pittsburgh Senior News
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September 2020 • Pittsburgh Senior News
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19
Age-Friendly Greater Pittsburgh aligns with local officials, organizations and residents to help make Pittsburgh communities more livable and inclusive for every generation By Gina Mazza
Pittsburgh has long been lauded as one of our country’s
most livable cities, and Allegheny County is known to be a safe, friendly place for older adults. For the past five years, the city and county have taken part in a comprehensive initiative led locally by Age-Friendly Greater Pittsburgh—part of AARP’s national Network of Age-Friendly States and Communities—to rethink how our neighborhoods are built and make our region even more inclusive for people of all ages.
“This month—September 2020—marks the end of our five-year cycle of planning, implementation and evaluation that aims to make our communities a place where residents of all ages can thrive,” comments Jennifer Blatz, Associate State Director for Community Outreach and Advocacy at AARP Pennsylvania. “Of the nearly 500 communities nationwide participating in this initiative, Greater Pittsburgh is considered a standout community. People refer to our work here as being a model for the other communities. While there is still a lot of work to do towards our end goal, we’re at this moment where we’re celebrating what we’ve done over the past five years, as well as looking forward to our future.” The Plan
September 2020 • Pittsburgh Senior News
20
The Age-Friendly Greater Pittsburgh Action Plan is a collaboration among local elected officials, partner organizations and residents. The goal is to engage and Are you experiencing blurred vision, glare while driving, or difficulty reading? Perhaps you have cataracts? Have an evaluation by our fellowship trained cataract surgeon. State of the art, NO STITCH, NO NEEDLE surgery
mobilize communities, share expertise, and deliver technical assistance to our local towns. “While it’s all happening within the larger AARP Livable Communities umbrella, the work is hands-on and locally determined and directed,” explains Laura Poskin, Executive Director at Age-Friendly Greater Pittsburgh, which is an initiative of Southwestern Pennsylvania Partnership for Aging (SWPPA). “The common thread is the belief that the places where we live are more livable, and better able to support people of all ages, when local leaders commit to improving the quality of life for the very young, the very old, and everyone in between.” While residents of all ages benefit from the adoption of policies and programs that make neighborhoods more walkable, more accessible through improved transportation options and access to key services, more robust in terms of opportunities for residents to participate in community activities, and more support for housing that’s affordable and adaptable, a special emphasis is being given to the aging population. Allegheny County residents who are 65 and older currently represent 16.8 percent of our population, as compared to 13 percent nationally, and that number is expected to increase by 40 percent by 2040. Nearly half of the county’s residents ages 75 and older live alone. “We care about making this a place where people want to grow old,” Laura says. “The majority of Americans—90 percent—want to age in place and we know that means so much more than just sitting in your living room watching TV. It’s being able to participate in your communities and engage in it your whole life through
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rich, meaningful experiences. It also means thinking about the built environment and the way our region is structurally designed—such as, are the parks accessible and are the streets easy to cross for someone using a walker or a stroller? It’s also about rallying those who work both within and outside of the field of aging to see these considerations through a different lens.” The Projects
The Crossings One initiative is making the streets safer for pedestrians. Teaming up with the grassroots advocacy group Lively Pittsburgh, this initiative uses creativity and humor to advocate for pedestrian safety by calling attention to the hazards of crossing streets. “Pop-up” performances take place right in the streets. Participants of many ages and abilities gather at a location and, when a traffic signal turns red, rush into the roadway — often using wheelchairs and walkers, or pushing baby strollers — to dance or parade back and forth to show that streets are used by pedestrians and not only people in cars. When the light changes to green, the performers retreat to the sidewalk until a red light prompts a return to their makeshift “stage.” Lawrenceville resident, Rose, 72, lived in her senior apartment building for more than five years but never attempted to cross the street. A landscape architect, Rose wanted to visit her neighborhood park, but it wasn’t possible to get there in her motorized wheelchair. “It’s too dangerous,” she said. And the data backs her up:
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According to PennDOT, the proportion of fatal traffic crashes in Pittsburgh involving a person walking or biking doubled from 2011 to 2015. The intersection is now equipped with pedestrian signage and curb bulb-outs that shorten the crossing distances. “The Crossings is a success for the physical environment,” Laura comments. “It was also a success because people felt heard.” Legislative Briefings In 2018, AARP Pennsylvania and SWPPA hosted a series of four Age-Friendly Legislative Briefings that convened more than 300 people, including 80 elected officials or their staffers. These were held in the City Council and County Council Chambers in downtown Pittsburgh because “we wanted to come to them,” Jennifer explains. “We invited elected officials from across the aisle and representing our region across local, state and national government. Our goal was to share stories from our work and get these folks thinking through an aging lens.” In addition to these legislative briefings, Age-Friendly Greater Pittsburgh presents regularly to educate a variety of different groups and stakeholders. In October
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After convening leaders, mobilizing neighbors, collecting and evaluating data and gathering feedback, distilling what they heard and rallying neighbors of all ages and backgrounds to join in the plan, Age-Friendly Greater Pittsburgh committed to 30 action items. Following is a handful of projects that are currently flourishing under the plan; they which essentially fall into three categories: access, connection and innovation.
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love it when the driver personally knows their name. To this end, the Port Authority invited Age-Friendly to provide training to all new bus drivers. One of the instructors, a healthcare provider, leads empathy and sensory training. For instance, in order to show the drivers how an older person’s vision might be impacted by age, she has the drivers try on eyeglasses that mimic how an older adult might see. The team also spent time with the established drivers, including one who shared that some older adults ride the bus without having anywhere to go. They ride to talk to the driver and have a social interaction as part of their day. Coffee Connect 2019, Laura gave a TEDx talk entitled “Reimagining Communities for All Ages” as part of TEDx Point Park University. Dementia-Friendly Greater Pittsburgh, part of the initiative, has educated hundreds of professionals and neighbors about how to create safe, respectful and engaging environments for those living with dementia and their care partners.
As its name implies, these events (pre-COVID) took place in local coffee shops, where neighbors could get together and talk to one another face to face. “We had table signs that say, ‘Join me, I’m open for conversation,’ or ‘Sorry, I can’t talk, maybe another time’,” Laura explains. “The point is to combat social isolation and loneliness, which we know impacts people of all ages.”
Port Authority Training
The response has been extremely positive. “People have been delighted by it. These meet-ups have facilitated a lot of intergenerational dialogue that otherwise wouldn’t have naturally occurred. We’ve got longtime residents in the community talking with young pro-
Age-Friendly Greater Pittsburgh’s transportation work group visited senior centers and asked residents what the county’s bus drivers could do to improve their experiences as passengers. Senior riders, for example,
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Mixed-Age Housing The plan is also addressing the issue of housing options in our local neighborhoods. Age-Friendly is championing the development of a cohousing project called the Rachel Carson Ecovillage, to be built at the Eden Hall Campus of Chatham University. Residents of all ages will have their own homes but there will be shared spaces, like courtyards and porches, where neighbors can intentionally connect with one another. “It’s the first of its kind in our region,” Laura confirms. The model was featured in a webinar series focused on LGBTQ+ housing for older adults, hosted by AARP Pennsylvania, Age-Friendly, Persad Center and Western
Pennsylvania SAGE. More than 100 people joined the first session. “We’re continuing to push for more innovative housing, and we’re focusing on the needs of the LGBT community particularly,” Jennifer says. “AARP conducted a study in 2018 which found that housing access is significantly impacted by the LGBT-friendliness of a community. Survey respondents living in what they describe as very unfriendly communities were seven times more likely to report experiences with housing discrimination due to their LGBT identity.” Perhaps the most impressive part of the project is the support and investment that it’s received from local foundations and organizations. Most recently, the project was awarded a generous grant from the Henry L. Hillman Foundation, with the Hillman Family Foundations being a longtime champion of the work. “It’s safe to say that we’ve engaged more than 100 community partners in this process and it’s wonderful to see the level of commitment from our hometown partners,” Jennifer comments. To learn more, contact Jennifer Blatz at AARP Pennsylvania at (412) 508-7304 or jblatz@aarp.org. Visit AARP Pennsylvania at https://states.aarp.org/pennsylvania/ or https:// www.aarp.org/livable-communities/network-age-friendlycommunities/.
Your experience is the key to creating new ones. There’s no question volunteering can be rewarding, but it’s not always easy to find the perfect fit. AARP can help you find the opportunities that match your interests and fit your schedule. Our easy Volunteer Wizard can help you learn more about ways to use your skills and experience where and how it matters to you. You have a lifetime of experience to offer, and if you’re looking for a place to share it, AARP can help. Find your right fit today at aarp.org/volunteer
Real Possibilities is a trademark of AARP.
September 2020 • Pittsburgh Senior News
fessionals, for example,” Laura says. Since March, in response to social distancing measures during the global coronavirus pandemic, Age-Friendly has teamed up with AgeWell Pittsburgh to offer Coffee Connect biweekly online through its Virtual Senior Academy.
23
VA Pittsburgh Healthcare System surpasses 32,000 telehealth encounters in 2020
come more widely used and is quickly becoming a crucial part of both ensuring patient safety and protecting healthcare workers who provide patient care.
If you are unfamiliar with it, telehealth—or, telemedicine— is the use of communication technologies such as computer and mobile devices to access healthcare services remotely and manage your healthcare. These technologies can be used by you from your home or by your doctor to improve or supportMove-in healthcare ur library, to services. It allows for long-distance patient and clinician contact, care, advice, reminders, education, intervention, monitoring and remote admissions, when needed. Enjoy our library,
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September 2020 • Pittsburgh Senior News
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When it comes to caring for our local veterans, VA Pittsburgh Healthcare System (VAPHS) is a leader in providing virtual care through telehealth technology. “We are proud to be one of many VA medical centers across the nation maintaining access to high-quality healthcare for our veterans during these challenging times,” comments director Donald Koenig. “As we near the three-year anniversary of the launch of VA Video Connect, telehealth is becoming increasingly more popular and we remain committed to ensuring veterans have access to care where and when they need it.
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ans in their own homes or in non-VA settings. Between fiscal years 2019 and 2020, VAPHS has seen significant increases in veterans using many of its telehealth specialties such as clinical pharmacy, home-based primary care, audiology, occupational therapy and orthopedic care. In addition to increased access to care through telehealth during the COVID-19 pandemic, VA Pittsburgh has completed over 35,000 telephone visits with veterans since March, including a jump from over 3,000 in March to over 10,000 in April. the telehealth encounters, an 829% increase compared to the same time last year. This year, VAPHS has conducted more than 32,000 telehealth calls for about 16,000 veterans throughout western Pennsylvania and parts of Ohio and West Virginia. Nationally, video telehealth appointments to veterans’ homes increased more than one-thousand between February and May due to the COVID-19 pandemic. VAPHS’ Patient Aligned Care Teams (PACTs) and mental health (MH) professionals also deliver telehealth services to veter-
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September 2020 • Pittsburgh Senior News
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The Consumer Corner Scamming the scammers c an be fun, but always be cautious when receiving solicitation calls By Mary Bach
Dealing with the very se-
rious problems of frauds and scams and marketplace malpractice, which are necessary for a good consumer’s education and protection, I often become depressed by the growing proliferation of such issues because they sadly collect too many victims. Fortunately, I have found a few methods of relief from such negative moods, which I want to share, so that you, too, may find an outlet for your frustration with frequent scam calls. A word of caution is needed, however, so as to not fall victim to the scammers as you take them on at their own game. It is what I sometimes do for “scam relief.”
September 2020 • Pittsburgh Senior News
26
You can no longer depend on caller ID to know who is on the line, as scammers can now “spoof” (i.e., falsify) any ID they want you to see on your ringing phone. In my consumer advocacy work, I get lots of calls from people I don’t know who are contacting me for help. I have to answer all calls, and if they are scams, I will hang up on them almost every time. But occasionally, I take the scam call with several purposes in mind. One would be to occupy their time to prevent them from making more scam calls, and, secondly, to make them feel like the fools and thieves they really are. The main rule is to remember not to reveal any truth that would give them any more information about yourselves than they already have (your name and phone number). Here are a few scam calls that I “intercepted.” Federal Grant Scam: I was told that I won a federal grant to use in any manner I wanted for the purpose of stimulating the US economy. It was for $14,900 and the scammer spent a good bit of time explaining its terms to cover bills, a vacation, new car or even to go shopping, and having me confirm my identity, age, address and where the nearest money-gram store was where I would have to go to send the required fees and to collect my grant. At the end of 15 minutes he had me 10 years younger than I was, living in Raleigh, North Carolina
and headed to a money-gram store. Needless to say, he felt convinced he had me, but he never heard from me again, or I from him. A week or so later I received another scam call noting that I had won a federal grant. Not having enough time to play the scammer’s game, I asked for how much it was, and when he told me it was for $4,300 I responded that I was disappointed, since I had previously won a $14,900 grant. He hung up on me! It was a sweet irony. Microsoft Scam: Quite popular, this is where you are told your computer has been hacked and needs repair, and the caller will fix it, free of charge, if you let him take over remote control of your system, clear the damage, and improve the computer’s performance. My son, who works in the IT field, actually does these remote tasks for his clients, and when he got this scam call he decided to take on the caller. He led the scammer to believe he was doing everything he was instructed to do to turn over control to him for a good 15 minutes. When he decided to hook the scammer by saying he was getting an error message on his computer and not connecting. The scammer was confounded and asked what the error message said. My
son spelled it out: ”B, U, L, L, S, H,” and the scammer hung up before he got the last two letters out. Charity Scam: This is prolific and comes in many forms. One day, my husband had time on his hands and got a call from the “PA Sheriff’s Widows and Orphaned Children’s Fund.” He asked the scammer if he was soliciting donations and how much they were asking for. He was told that any amount would do, but that anything from $10 to $25 would be acceptable and Continued on page 28
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Direct Cremation $790
Township, Butler County).
September 2020 • Pittsburgh Senior News
28
“We call it a ‘Holy Hook-up’ as to how the Lord led This charge for direct cremation without any locaus to this attendant rights or ceremonies includes: tion,” explains e c kof y death H e t z e r, • Removing the deceased person from any B place within Allegheny County and transportingwho the deceased per-a has been son to the Thomas M. Smith Funeral Homemission & Crematory Ltd. worker (Slight additional fee for Home Deaths) with Hosanna since 1996. “We • Consulting with the appropriateIndustries family member(s) or legal A unique form of ministry Funeral guardian at the Thomas M. Smithhad Home & our Crematooutgrown Bakcalled Hosanna Industries ry Ltd. to acquire necessary vital statistics authorizations. erstownand space and were is available to individuals looking to build a larger • in Email fax arrangements are available theorPittsburgh region facility to accommodate maythe need a helping • who Sheltering remains for a 24 hour (required by a our period growth. Through hand, as to those law) priorastowell performing the cremation. friend of a friend, we were who want to offer a hand led to the Rinard Lane • to Performing others. the cremation on site. (Additional fee for campus where we found obesity) Officially started on Palm exactly what we were • Placing the cremated remains in a simple container. Sunday in 1990 during looking for: a volunteer • a worship Presenting the cremated remains to the appropriate dormitory, chapel,family an ofservice at First member(s) or legal guardian at the Thomas M. Smith Funeral Presbyterian Church of fice, warehouse space, a Home & Crematory Ltd. maintenance garage and Bakerstown, the nonprofit staff housing. It was a has steadily grown to in• Prearrangements and Prefunding available clude 13 buildings in two dream come true! We have hard to are update locations and worked The concerns in of aBeaver family requesting direct cremation each building, add new Allegheny counties, and simple - the cremation should be performed in a timely and structures and make dignified manner, the supervision of a professional the has served an under increasing funeral director, at a fair cost. facility The Thomas M. Smith and functional number of and community Funeral Home & Crematory Ltd. beautiful.” is committed to satisfying residents during that time. these concerns, and we welcome the opportunity to be of The Rochester campus Its expansion a leap service. Call us if took you have any questions or wish to make is arrangements. forward in 1998, when Ho- also the site for Hosanna sanna Industries moved Industries’ construction from Bakerstown to its services and home repair current headquarters in program. Through this Rochester/New Sewick- program, volunteers reley Township, Beaver model existing low-income County (close to Cranberry homes for needy families and build new homes for families in need. For qualifying households, volunteer staff turn around the construction of new homes in one week. These “Blitz Builds” are made possible not just with volunteer Daniel T. D’Alessandro, Supervisor labor but also donated and 930 Center Avenue. discounted materials and Blawnox, PA 15238 goods, and a uniquely orExit 9 Route 28 North ganized building method Should this information reach your home at a time of that compresses the build illness or sorrow, please accept our sincere apology. time into seven days.
(412) 828-5700
Continued from page 27
that he could do it by credit card. He told the scammer that he thought this charity was very worthy and that he wanted to give more than he was asked for, saying that he would be willing to offer several thousand dollars. The scammer started to stutter his surprised reply, eventually adding that he wanted to transfer the call to his boss for such a large amount. With boiler room sounds in the background, another scammer got on the line and asked how he could help. My husband offered as much as $5,000, but since his credit line was less than that, he could give the charity boss his bank savings account and routing numbers as long as he promised not to withdraw more than what was promised, noting the account had almost $25,000 in it. As the scammer exclaimed his appreciation and thanks, my husband hung up on him. I chuckle thinking about it. Many scam calls begin with “How are you?” I am often tempted to go into the sad, crazy, little old lady stereotype mode and reply, “I’m so glad you called because no one talks to me anymore! I never hear from my children, my dog just died and my sciatica is acting up. On top of that, I’m so constipated!” That kind of response would make the caller hang up fast and definitely take my name off their lists. Scams are not fun at all, but we must all recognize that they are becoming routine and unwanted interruptions in our lives that we must handle. I remind everyone that if you didn’t make the call, do not complete, or invite any transaction that will expose any of your personal information or your wealth to compromise. It is all a game we would rather not play because you can never win. Anything too good to be true coming from someone you do not know is a scam. Mary Bach is a nationally recognized consumer advocate and current Chairperson of AARP Pennsylvania’s Consumer Issues Task Force. She can be reached at mbadvocate@msn.com.
6560 Leechburg Rd, Verona PA 15147 Office (412) 793-8693 Fax (412) 798-3210
62 and Older
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One bedroom, full appliances, W/W, A/C, off street parking Income limits apply Call (412) 362-2040 or stop by the Management office at 5601 Penn Avenue Monday through Friday
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RENT-ASSISTED HOUSING PERSONS AGE 62 or OLDER 1 bedroom apartments • equipped kitchen • A/C • community room • laundry room • and much more! NOW ACCEPTING APPLICATIONS PLEASE CALL: (412) 829-3910 or (800) 238-7555
Mon.-Fri. 9 am to 5 pm EQUAL HOUSING OPPORTUNITY
420 Dinwiddie Street, Pgh, PA. 15219 62 Years or Older or Mobility Impaired • 1 Bedroom Apartments • W/W Carpet • Balcony • Card Entry Access Intercom TV System • Central Air and Heat • Utilities Included • Equipped Kitchen • Laundry Facilities on Each Floor • 24 Hour Emergency Maintenance • Public Transportation at Corner
Income Limits Apply 1 Person: $22,050 2 Persons: $25,200
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John Paul Plaza 1005 Herron Avenue Pittsburgh, PA 15219 John Paul Plaza is a nine-story building with 69 one-bedroom apartments located in the heart of the Polish Hill community. The spirit and philosophy of John Paul Plaza is based on the example of living in an atmosphere of care, concern and respect.
Contact: John Kulevich, Property Manager Email: jpplaza@verizon.net Phone: (412) 683-5850
Forest Hills Senior Apartments 2111 Ardmore Boulevard, Pittsburgh, PA 15221 RENT ASSISTED HOUSING PERSONS AGED 62 OR OLDER 1 BEDROOM APARTMENTS
Equipped Kitchen, W/W Carpeting, A/C, Window Coverings, Community Room, Laundry Facility, Secure Intercom Access, Public Transportation, Walk-In Shower
Income Limits Apply 1 (800) 238-7555
Equal Housing Opportunity
Milliones Manor Apartments 2827 Bedford Avenue Pittsburgh, PA 15219 NOW ACCEPTING APPLICATIONS for one and two bedroom units • All household members must be 62 years of age or older. • Income restrictions apply. • Section 8 vouchers and certifications accepted. For more details call (412) 681-6350
IW Abel Place 4720 Hatfield St Lawrenceville Now accepting applications for 1-bedroom apartments. Eligibility: 62 years or older. • HUD subsidized rent based on income • Equipped kitchen, w/w carpet, air conditioning, laundry facilities, and community room.
Call 412-687-7120 iwabel@ehdoc.org
Creedmoor Court Now accepting applications
One bedroom apartment for the elderly Income limits apply To receive information write or call Creedmoor Court at:
(412) 344-1540 1050 Creedmoor Avenue Pittsburgh, PA 15226
September 2020 • Pittsburgh Senior News
Beechtree Commons II
29
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CONTEST
September 2020 • Pittsburgh Senior News
30
Across
Down
1. “Well, I suppose it’s all right” 5. Tantalize 10. Normandy town 14. Rice-a-___ 15. Far East nurses 16. Sailor’s greeting 17. Spokesperson 19. Tankful 20. Sculptor Sir Jacob 21. Atkins dieter’s concern 22. More furtive 26. Monastery head 30. Nonbelievers, of a sort 34. Willing to face danger 35. Certain Fed 36. “Listen up!” 37. ___ de Balzac 39. Sea off Turkey 42. Like many cold meds 43. What, in France 47. “You ___ Beautiful” (1975 Joe Cockerm hit) 48. Rectangles’ relatives 51. Buff 52. Greek O’s 54. ___ Valley (1960 Winter Olympics locale) 57. Start a song, like with a drummer’s beat 62. X-rated stuff 63. Wrecks 66. Sword of sport 67. One of the Earp brothers 68. French menu word 69. Hanger-on of 2000 70. Portions (out) 71. General Mills cereal brand
6. Award-winning 7. Famous West 8. Garrison Keillor’s radio show, for short 9. Communist leader Mao ____tung 10. Savanna exploration 11. Day of the wk. 12. “Stay” singer Lisa 13. Olive and relatives 18. Hawthorne’s ___ Prynne 21. Animated film unit 23. Intent 24. Cyrillic letter that looks like X 25. “You and ____ little toy shop” (“99 Red Balloons” opener) 26. More than dislike 27. Consomme 28. Casino cry 29. Ab ___ (from the very beginning) 31. Metallic quality 32. Pester 33. Church group 38. Lateral opening 40. Causes agita 41. Miracle-___ (garden brand) 44. Golden State sch. 45. “Star-Spangled Banner” contraction 46. Get away from the others 49. Lamented loudly 50. Audi rival 53. Bird houses 54. Blueprint detail 55. Nineteenth Hebrew letter 56. Carbamide 58. Jeanne ____ 59. Alternatively, in chat-room shorthand 60. Festive celebration 61. Top-row key 63. Personal ad letters 64. Check out 65. Big vessel
Down 1. “It’s him ____” (relationship ultimatum) 2. Barrel band 3. Big burden 4. Catwoman portrayer 5. Easy two-pointer
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2850 East Carson St.Residence 125 South Sixth St.Residence Retirement Oaks Retirement CarnegieCarnegie Retirement Residence The OaksThe Retirement Residence *Pittsburgh, PA 15203 *Duquesne, PA 15110 200 Railroad Ave. 2967 200 Railroad Ave. 2967 Jacks RunJacks Rd. Run Rd. 412-481-0700 412-466-7755 *Carnegie, PA 15106 Management *White Oak, PA 15131 *Carnegie, PA 15106 *White Services Oak, PA 15131 Congregate Carnegie Retirement Residence The 412-675-0412 Oaks Retirement Residence 412-276-0102 412-675-0412 412-276-0102 CMS Housing 200 Railroad Ave. Residence 2967 Jacks Run Rd. Residence Woodcrest Retirement Woodcrest Retirement Residence Retirement Munhall Munhall Retirement Residence
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Carson Retirement Residence Summit Retirement Residence Woodcrest Retirement Residence Munhall Retirement Residence 412-264-0918 412-264-0918 412-462-3200 412-462-3200 2850 EastAndrew Carson St. 125 South Sixth St. 1502Summer Woodcrest Ave. 1000 Opening Summer 2018 2018 Retirement Residence Retirement Residence of PLUM of PLUM Opening *Pittsburgh, PA 15203 *Duquesne, PA 15108 15110 MorningSide Crossing MorningSide Crossing *Moon, PA *Munhall, 15120 Repp Rd. 620 Repp620 Rd.PA 1808 Jancey St. 1808 Jancey St. 412-481-0700 412-466-7755 412-264-0918 412-462-3200 *New Kensington, *New Kensington, PA 15068PA 15068 *Pittsburgh, *Pittsburgh, PA 15206PA 15206 Opening SummerResidence 2018 Carnegie Retirement Residence The Oaks Retirement Retirement Residence of PLUM 724-339-2925 724-339-2925 412-441-1140 412-441-1140 MorningSide Crossing 620 Repp Rd. Residence Opening 200 Hill Railroad Ave. 2967Summer Jacks Run Rd. 2018 Opening Summer 2018 Retirement Ross Hill Ross Retirement Residence 1808 Jancey St. Retirement Residence of GlassPort Retirement Residence of GlassPort *New Kensington, PA 15068 *Carnegie, PA 15106 *White Oak, PA 15131 7500 *Pittsburgh, PA 15206 7500 Ross ParkRoss Dr. Park Dr. 220 Erie Ave. 220 Erie Ave. 724-339-2925 412-276-0102 412-675-0412 412-441-1140 *Pittsburgh, *Pittsburgh, PA 15237PA 15237 *Glassport, *Glassport, PA 15045PA 15045 Opening Summer Residence 2018 Ross Hill Retirement Residence Woodcrest Retirement Munhall Retirement Residence 412-847-0161 412-847-0161 412-999-1051 412-999-1051 Retirement Residence of GlassPort
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South412-481-8100 Hills Residence Retirement Retirement ofResidence PLUM 412-481-8100 125 Ruth St. 620 Repp Rd. *New*Pittsburgh, Kensington,PA PA15211 15068 412-481-8100 724-339-2925 Ross Hill Retirement Residence
7500 Ross Park Dr.
September 2020 • Pittsburgh Senior News
32
1502 Woodcrest Ave. 220 Erie Ave. *Moon, PA 15108 *Glassport, PA 15045 412-264-0918 412-999-1051 Opening Summer 2018
MorningSide Crossing 1808 Jancey St. Us15206 Online Visit UsVisit Online *Pittsburgh, PA 412-441-1140 www.cmshousing.com www.cmshousing.com Opening Summer 2018
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220 Erie Ave. TDD 545-1833 (800) 545-1833 www.cmshousing.com TDD (800) *Pittsburgh, PA 15237 *Glassport, PA 15045 412-847-0161
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421 Kelly’s Way
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*East Brady, PA 16028
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724-526-5736
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TDD (800) 545-1833