2019 PGL French Language and Culture Brochure

French Language and Culture For schools and colleges at PGL centres in France

2019

Inspire their joie de vivre At PGL we bring learning to life.

Whether you’re looking to improve language skills, benefit from an enriching cultural adventure, explore the wonders of Paris or traditional rural France, we’ll help make it a transformational learning experience for each one of your pupils.

A PGL French experience is more than just a school trip... it’s a journey of discovery.

INTRODUCTION

CONTENTS 2 4 6 8-19

Introduction Learning outside the classroom A better experience with PGL Our courses ◾ France Explorer ◾ French Language ◾ Christmas Markets

20-27 Our centres ◾ Château de Grande Romaine, Paris ◾ Château du Tertre, Normandy ◾ Le Pré Catelan, Opal Coast

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2

Party Leader information

Call 0333 321 2116 or visit www.pgl.co.uk

3

Make learning unforgettable Ignite a passion for all things French in an authentic environment rich in culture and history and packed with opportunities for your students to practise their French in real-life situations.

France comes alive on a PGL trip, where learning is memorable, exciting and fun; where every conversation in French is rewarding and every excursion and visit becomes a journey of discovery.

Add PGL’s adventure activities to your programme for a fun and challenging extra dimension to your trip.

Improve confidence by listening and speaking in genuine situations, such as ordering a crêpe in a café or buying provisions at the local market.

And what if a PGL trip to France also helps deliver real results, especially at exam time? And what if it improves the take up of French for GCSE or National Qualifications?

INTRODUCTION

We’ve good news. It does.

All PGL centres have been approved and awarded the Learning Outside the Classroom Quality Badge.

4

Call 0333 321 2116 or visit www.pgl.co.uk

“

It was great seeing students who do not normally speak much in French venturing to speak to me and others in French; and the students faces as they visited Paris landmarks; and hearing their excitement when we visited Disneyland!

Queen Elizabeth Grammar School

�

5

What makes PGL different?

Thought, expertise and care

We make you feel at home

That’s what our Tour Organisers put into arranging your trip to France. Before you travel we work with you to ensure your trip is hassle-free and that you and your students get the most from your time away.

Our residential centres in France are used exclusively by our guests and are designed for groups just like yours. Each one has a distinct French flavour, modern facilities plus plenty of space for your students to unwind in after a busy day out.

So whether you choose our beautiful French châteaux in picturesque surroundings or our cosy hideaway close to the beach, you’ll feel relaxed and at home.

Complete support You can be confident that you and your students are in good hands. A dedicated Tour Leader or Language Representative looks after you and your group for your entire stay and accompanies you on excursions, saving you time and effort with their expert local knowledge. Round-the-clock support is also provided by our experienced centre teams who also encourage your students to speak French at every opportunity.

Results you can see Our Language Representatives and Tour Leaders make learning fun and bring France alive for your students. The results? You take back to school animated, energised students, eager to show off what they’ve learned.

Adventure activities on your doorstep Why not add to the excitement and include some outdoor adventure activities in your itinerary? They’re a fun and invigorating addition to your programme and a great way to let off steam after a busy day.

Evening entertainment with a French flavour Everyone is kept engaged and having fun until bedtime with our supervised evening entertainment, where French-themed fun and games such as soirée crêpes and passeport du monde, keep the learning going.

INTRODUCTION

We’re different, so you can make a difference.

6

Call 0333 321 2116 or visit www.pgl.co.uk

“

PGL always ensure that everything is organised well in advance, and once in Paris everything is equally well organised. Château de Grande Romaine is the perfect place to stay, with brilliant rooms.

Upton Heath School

”

7

Our courses in France KS2-GCSE (P4-S4) Hands-on learning Whether you’re giving your pupils their first taste of France, getting language learning off to a flying start, or improving existing language skills, there’s a PGL course to help you and your pupils get the maximum benefit and enjoyment from your visit to France.

Our trained PGL Tour Leaders or Language Course Representatives accompany you on excursions, using their expertise and local knowledge to support the learning process.

All our courses also include optional adventure activities and evening entertainment with a French theme.

Tailor-made or Package

OUR COURSES

Our expert Tour Organisers help you put together a tailor-made itinerary to meet your pupils’ learning requirements, so you choose where you want to go and what you want to do.

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Call 0333 321 2116 or visit www.pgl.co.uk

Alternatively, leave all the decisions to us and opt for our complete package of popular tried-and-tested itineraries enjoyed by school groups year after year.

All courses are available as tailor-made or package. The choice is yours.

Tours are generally of two, three and four night durations. Longer durations can be arranged so please contact us to discuss your requirements.

Choose your course France Explorer (primary & secondary schools) French Language Detectives (primary schools) French Language Detectives (secondary schools) Christmas Markets (primary & secondary schools) Disneyland® Paris

10-11 12-13 14-15 16-17 18-19

“

The opportunity for students to experience French language and culture is fantastic. As a school, we have done this trip many times and we felt that this was the best trip yet.

Manchester Communication Academy

�

9

Fri-Mon from

£224

France Explorer

www.pgl.co.uk/explorer

Primary & secondary schools France at first hand Whether you’re getting your students off to a flying start learning French, introducing them to France for the first time, or furthering language skills, our France Explorer course is an exciting and rewarding experience which they can draw upon for the rest of their school career and beyond. Discover the rich heritage and culture of France, the magic of Disneyland® and the smells and tastes of a traditional French market.

Watch as your students try out their French language skills as they buy an ice cream or ask for directions.

PGL Tour Leader Your PGL Tour Leader accompanies you on your excursions and uses their local knowledge and experience to ensure you and your pupils get the most from every visit.

Add some adventure Optional adventure activities provide the opportunity to let off steam – they’re a great way to build esprit de corps. And in the evening you have time to unwind as your PGL Animateur leads a fun-packed evening entertainment programme for your group.

So how does it work?

This course is available at

If you know where you want to go during your trip, we’ll tailor make your itinerary to suit you; alternatively you can rely on our expertise to provide a package of exciting visits and excursions that we know inspire students.

Château de Grande Romaine Paris Château du Tertre Normandy Le Pré Catelan Opal Coast

22-23 24-25 26-27

A popular Explorer tour to Paris mardi

mercredi

jeudi

Morning

Full Day

Morning

Morning

Brie-ComteRobert Town Trail and Market

Disneyland® Paris or Parc Astèrix

Eiffel Tower and River Seine Cruise

Depart after breakfast for travel back to school

Afternoon Arrive at centre

Afternoon Climbing & Abseiling

Evening Welcome tour and French Scavenger Hunt

Evening Boules Tournament

© Disney

Evening Crêpe Making

© Disney

OUR COURSES

lundi

vendredi

Afternoon Tour Leader coach tour of Paris and Sacré Coeur and Montmartre

Evening Disco

Durations Available: Mon - Fri, Fri - Mon Mon - Wed, Wed - Fri Based on a trip to Château de Grande Romaine, Paris

10

Call 0333 321 2116 or visit www.pgl.co.uk

“

We had a wonderful experience. The children had an amazing time and tried many things that they had never experienced before.

Riverview Primary School

�

11

Fri-Mon from

£242

French Language Detectives

Find out more about modules and see sample workbooks at

www.pgl.co.uk/detectives

Primary schools C’est aujourd’hui que je parle français!

So how does it work?

See the benefits Take your KS2 pupils to France on a French Language Detectives course and bring back inspired, confident children, eager to use their new skills in the classroom and full of enthusiasm to continue to learn and enjoy French as they progress into secondary school.

Plan it your way Choose excursions which we know are popular and work well or use our many years of experience to tailor-make a stimulating itinerary which meets your group’s needs. Before you travel we send you a sample language workbook and a guide explaining your course and the range of modules so you’re fully prepared when you arrive in France.

Active and enjoyable – the PGL way of learning Your pupils learn French the PGL way - using achievable modules supported by specially written workbooks and a PGL Language Course Representative. And because all your children are different, there’s a good mix of activities to keep them all engaged.

Hands-on and out there Getting ‘out there’ and gaining confidence is what it’s all about. Practical tasks such as exploring a village, talking to locals and buying from stores and markets make learning both enjoyable and memorable for your pupils.

Help is at hand A PGL Language Course Representative accompanies you on your excursions and introduces key phrases and vocabulary for each session. Their local knowledge and experience ensure you get the most from every visit.

And there’s more...

Optional outdoor activities add to the adventure along with a fun-packed evening entertainment programme, led by our PGL Animateurs.

This course is available at Château de Grande Romaine Paris Château du Tertre Normandy Le Pré Catelan Opal Coast

22-23 24-25 26-27

OUR COURSES

A popular Language Course on The Opal Coast lundi

mardi

Morning En route visit to Nausicaa Sea Life Centre

Afternoon Arrive at centre

Evening Mini-Olympics on the beach

mercredi

jeudi

vendredi

Morning

Morning

Morning

Morning

Module: Le chocolat and visit to the chocolate factory

Module: Préparez-à-Manger with a visit to a French market

Module: A la ferme and visit to the snail farm

Module: A la boulangerie with a visit to the bakery

Afternoon Boulogne Town Trail

Afternoon Challenge Course and Bouldering Wall

Afternoon Hardelot Town Trail and café visit

Afternoon Travel home

Evening French Boules

Evening Crêpe Making

Evening Disco

Durations Available: Mon - Fri, Fri - Mon Mon - Wed, Wed - Fri Based on a trip to Le Pré Catelan

12

Call 0333 321 2116 or visit www.pgl.co.uk

“

The Prêparez-à-Manger activity is the best activity. Pupils use their language skills in the market, divide up tasks, budget, and think about the various parts of the ‘meal’ they are creating.

Back at the Château, they have to be creative and present their food well.

Springfield School

”

13

Fri-Mon from

£242

French Language Detectives

www.pgl.co.uk/frdetectives

Secondary schools J’aime bien parler le français au marché, au café . . . partout!

Get your students out of the classroom and learning French the PGL way. Whatever their ability, pupils in KS3 and 4 benefit from our handson approach and return to the classroom inspired to continue learning French.

Practical and hands-on It’s all about gaining confidence using the language through achievable, modular, practical learning.

So how does it work?

Your way, all the way If you know what you want, we’ll put together a tailor-made itinerary just for you. Alternatively you can use our experience to create a package of excursions, tried-and-tested by groups like yours.

Supporting learning Before you travel you receive a sample workbook, a guide to the course plus the opportunity to discuss the modules. A PGL French Language Course Representative supports your teaching role once you arrive in France.

Modules include: ◾ Buying food at the market to prepare lunch ◾ Visiting a local café and placing an order for food and drink ◾ Stopping and interviewing French people in the street ◾ Collecting information from l’Office de Tourisme ◾ Writing a blog, journal or postcard home in French

Fun and games Add some adventure activities for your group to let off some steam and take part in some physical challenges. Supervised evening entertainment sessions for your group, often with a French theme, give you time to relax.

Specially written workbooks give your students something to take home to show for all their effort.

This course is available at Château de Grande Romaine Paris Château du Tertre Normandy

22-23 24-25

A popular Language course to Normandy

OUR COURSES

lundi

Afternoon Welcome to centre and orientation

Evening Passeport au Monde

mardi

mercredi

jeudi

vendredi

Morning

Morning

Morning

Morning

Market visit including study module, Préparezà-Manger

Visit to Fougères Castle and study module Une Interview dans la Rue

Study module Situations en Ville and guided visit to boulangerie

Depart after breakfast with a stop at a hypermarket en route

Afternoon Zip Wire and Archery

Afternoon Mont Saint-Michel

Afternoon Les Excursions - Cider Museum

Evening French postcard and ‘Mon Journal’

Evening Boules or Crêpe Making

Evening Café visit and Disco

Durations Available: Mon - Fri, Fri - Mon Mon - Wed, Wed - Fri Based on a trip to Château du Tertre, Normandy

14

Call 0333 321 2116 or visit www.pgl.co.uk

“

The amount of French the students were expected to use and the degree to which all students engaged in this was a highlight and was really helped by our PGL Tour Leader.

De Warenne Academy

�

15

Fri-Sun from

£213

Christmas Markets

www.pgl.co.uk/christmas

Primary & secondary schools Christmas magic in Paris

So how does it work?

Give your students a taste of French culture with a winter trip to Paris.

It’s a great way to ignite an interest in all things French, encourage them to take up French language or to get your existing language learners to practise their skills in real-life situations.

Choose your itinerary Before you travel we’ll help you create an itinerary of popular visits and excursions based around the magic of Paris during the festive season.

Explore the traditional Christmas markets and enjoy the tastes and aromas of mouth-watering French delicacies. See the spectacular lights on the Eiffel Tower and spend a day at Disneyland® Paris, famed for its magical Christmas parades.

Go ice skating at one of the outdoor rinks, followed by an evening coach tour of Paris. And after all the excitement, relax in the comfort of our Château de Grande Romaine where you’ll receive a warm welcome from our centre team.

Choose your duration Stay for three days in Paris, based at our Château de Grande Romaine or stay for four days and add a day trip to Disneyland® Paris to your itinerary, including one day, one park tickets for you and your group.

This course is available at Château de Grande Romaine Paris from 22 November 2019

22-23

A popular winter tour to Paris 4 day / 3 night package mardi

Afternoon Welcome to centre and orientation

Evening Santa’s Scavenger Hunt

mercredi

jeudi

Morning

Full Day

Morning

Visit the Christmas Markets

Disneyland® Paris

Depart after breakfast

Afternoon Eiffel Tower and ice skating* and explore Paris

Evening Talent Show or optional evening in Paris - see the lights and have dinner at the Hard Rock Café.*

© Disney

© Disney

OUR COURSES

lundi

Evening Crêpe Making

Durations Available: 2, 3 nights Based on a trip to Château de Grande Romaine, Paris

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Call 0333 321 2116 or visit www.pgl.co.uk

*supplement applies

“

The accommodation was great and the staff were excellent, but the fact that our guide came with us to Paris was a priceless experience.

Stafford Grammar School

© Jean Pierre Dalbera

”

17

Disneyland Paris ®

Discover the magic

Disneyland Options

Whether you’re staying at Château de Grande Romaine in Paris or travelling to our other centres in Normandy and the Opal Coast, Disneyland Paris is a must-see attraction.

Groups staying at Château de Grande Romaine ◾ Groups staying at PGL Château de Grande Romaine in Paris usually spend a full day at Disneyland as part of their itinerary.

Two parks: one amazing adventure

◾ Alternatively, extend your stay and visit Disneyland on the last day of your trip and then travel home overnight (supplement applies).

Disneyland® Park The Disneyland Park features five themed lands; Main Street USA, Frontierland, Adventureland, Fantasyland (with its famous Sleeping Beauty castle) and, Discoveryland.

Groups travelling from Château du Tertre and Le Pré Catelan ◾ Travel to Paris, see the city and spend a night at PGL Château de Grande Romaine before visiting Disneyland the next day followed by overnight travel home (supplement applies).

Walt Disney Studios®Park Discover the secrets behind famous scenes in Disney film and television productions. There are five production zones featuring classic characters, Looney Toon animation, live stage shows and lots more.

© Disney

A popular itinerary including Disneyland Paris samedi

dimanche

lundi

Morning

Full Day

Morning

Tour Leader coach tour of Paris and Sacré Coeur and Montmartre.

Disneyland® Paris

Depart after breakfast

Afternoon Welcome to centre and orientation

Afternoon Eiffel Tower and River Seine cruise

Evening Mini-Olympics

Evening Crêpe Making

© Disney

© Disney

OUR COURSES

vendredi

Evening Disco

For Disneyland seasonal events and parade schedules see www.disneylandparis.co.uk Based on a trip to Château de Grande Romaine, Paris

18

Call 0333 321 2116 or visit www.pgl.co.uk

“

“I think for us the highlight was Disneyland as this was an addition to a previous trip we had done last year.

The students absolutely loved it.

Sir Harry Smith Community College

© Disney

”

19

Our centres in Northern France Places with spaces After a busy day exploring and learning, what better way to relax and let off steam than at one of our three perfectly placed residential centres in northern France?

Each centre has a distinctly French flavour. Signs and menus are in French and pupils are encouraged to speak French by the centre team. Plus, there’s an evening entertainment programme every night with a French theme.

For your peace of mind, all our centres are comfortable, with accommodation and facilities designed exclusively for school groups. There’s plenty of space, indoors and out, to run around in, and the PGL adventure bonus means you can add adventure activity sessions to your programme to create a thrilling extra dimension to your visit.

Wherever you decide to stay, in Paris, Normandy or on the Opal Coast, you’ll receive a warm welcome and complete support from our centre teams who are there to make your experience of France and PGL the best it can be.

22 Château de Grande Romaine, Paris 24 Château du Tertre, Normandy 26 Le Pré Catelan, Opal Coast

Calais

OUR CENTRES

Caen

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Paris

Call 0333 321 2116 or visit www.pgl.co.uk

“

The centre was perfect for our needs. Everything was well organised and all staff were very professional and friendly no matter what their role was. We got to do our requested activities of swimming and snail tasting. Very happy!

The Cotswold School

�

21

Château de Grande Romaine Paris

Accommodation €5m investment in new and refurbished accommodation.

Pupils: En suite rooms with single and bunk beds sleep 4-7.

Our beautiful château is just 20 miles away from central Paris, is used exclusively by our guests and provides an ideal base to explore the city. With 70 acres of grounds to run around in, a new €5m accommodation building and a heated outdoor swimming pool to enjoy, you’ll find it’s a welcoming place to relax after a busy day’s excursion. For groups looking to add that extra bit of magic to their trip, Disneyland Paris is a short 30 minute drive away.

◾ ◾ ◾ ◾ ◾ ◾ ◾ ◾ ◾ ◾

© Disney

Popular excursions Eiffel Tower or Tour Montparnasse Bateaux Parisiens Sacré Coeur and Montmartre Brie-Comte-Robert Market Stade de France The Louvre Disneyland® Paris Notre Dame Parc Astérix Château de Versailles

Teachers: Twin en suite rooms with hot drink facilities.

Facilities ◾ Shop ◾ Basketball courts ◾ Spacious dining ◾ Boules pitch room ◾ Teachers’ ◾ Cinema room lounge with ◾ Classrooms Wi-Fi and bar ◾ Disco for over 18s ◾ Football pitches ◾ Games room ◾ Outdoor heated swimming pool (May-Sept)

Activities

OUR CENTRES

Courses available France Explorer Primary and Secondary

10-11

French Language Detectives Primary Secondary

12-13 14-15

Christmas Markets Primary and Secondary

16-17

Adventure activity sessions at the Château de Grande Romaine are available at a supplement of £15 per person per half-day session. ◾ Abseiling/ Climbing Wall ◾ Archery ◾ Buggy Building ◾ Orienteering 360o

Virtual Tour

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Call 0333 321 2116 or visit www.pgl.co.uk

◾ ◾ ◾ ◾ ◾

Sensory Trail Survivor Team Challenge Trapeze Zip Wire

Find out more at www.pgl.co.uk/cgr

“

The Château improves year upon year.

It’s a fantastic facility for school groups. Staff operating at all levels are warm, friendly and accommodating.

St John’s School

”

23

Château du Tertre Normandy

Accommodation Pupils: Rooms sleep 4-8 in bunk beds with en suite facilities or toilets and showers nearby.

The 19th century Château du Tertre stands in unspoilt countryside at the crossroads of Normandy, Brittany and the Loire and 2 hours from Caen. There is plenty to see and do, including visits to the D-day landing beaches, traditional artisans and markets. The extensive grounds offer a choice of free adventure activities, while inside, the centre provides plenty of opportunities for relaxation as well as facilities for language study.

Popular excursions ◾ ◾ ◾ ◾ ◾ ◾ ◾ ◾ ◾ ◾

Boulangerie Fougères Castle Traditional Crêperie Arromanches 360° Cinema – D-day landing beach Mont St Michel Préparez-à-Manger & Market Visit Goats’ Cheese Farm Limero L’escargot Mayennais, Snail Farm Colleville-sur-Mer US Cemetery Bayeux Tapestry

Facilities Boules pitches Classrooms Disco Extensive grounds for volleyball, football etc ◾ Indoor games area ◾ ◾ ◾ ◾

Groups can enjoy free activities in the centre grounds to complement their excursion programme.

Courses available France Explorer Primary and Secondary

10-11

French Language Detectives Primary Secondary

12-13 14-15

Abseiling Archery Ball Games Canoeing Climbing Challenge Course ◾ Fencing ◾ Low Ropes Course ◾ ◾ ◾ ◾ ◾ ◾

360o

Virtual Tour

24

◾ On-site activity bases ◾ Shop ◾ Sports hall ◾ Teachers’ bar ◾ Teachers’ lounge with complimentary tea and coffee ◾ Wi-Fi

Activities

Add a stopover at Disneyland® Paris and enjoy the magic.

OUR CENTRES

Teachers: Twin, en suite rooms with hot drink facilities.

Call 0333 321 2116 or visit www.pgl.co.uk

◾ ◾ ◾ ◾ ◾ ◾ ◾ ◾ ◾ ◾

Orienteering Problem Solving Raft Building Rifle Shooting Sensory Trail Survivor Team Challenge Team Games Trapeze Zip Wire

Find out more at www.pgl.co.uk/cdt

“

A superb trip with dedicated and thoughtful staff. The accommodation has been upgraded which made a clear difference. Pupils had the time of their lives. The value for money is incredible and as staff we always feel safe and confident in visiting Château du Tertre.

Jersey College Prep School

”

25

Le Pré Catelan Opal Coast

Accommodation

Just an hour from Calais, Le Pré Catelan is ideal if you are bringing a group on their first trip to France. This cosy retreat on the Opal Coast will comfortably accommodate two coach groups and is just a ten minute walk from the sandy beach in the little town of Hardelot-Plage. Free adventure activities take place in the centre grounds and on the beach. Nearby attractions include the Nausicaa Sealife Centre at Boulogne-Sur-Mer and the traditional French market at Le Touquet.

Popular excursions ◾ ◾ ◾ ◾ ◾ ◾ ◾ ◾ ◾ ◾

Traditional Boulangerie Nausicaa Sealife Centre Boulogne Market & Town Trail La Coupole – WWII Museum Chocolaterie de Beussent Goats’ Cheese Farm Les Escargots du Bocage Sweet Factory Creperie Visit Etaples Military Cemetery

Pupils: Multi-bedded rooms, each with a wash basin. Toilets are on each floor plus separate shower and toilet block.

Teachers: Twin or triple en suite rooms with hot drink facilities.

Facilities ◾ On-site activity ◾ Teachers’ lounge with bases ◾ Private gardens complimentary tea and coffee and grounds ◾ Wi-Fi ◾ Shop ◾ Spacious dining room

Activities Groups can take advantage of the free activities – on centre or at the beach.

OUR CENTRES

Courses available France Explorer Primary and Secondary

10-11

French Language Detectives Primary

12-13

◾ Ball Games ◾ Challenge Course ◾ Coastal Walk ◾ Low Level Bouldering Wall ◾ Orienteering

◾ Passeport au Monde ◾ Problem Solving ◾ Survivor ◾ Team Beach Games

Find out more at www.pgl.co.uk/lpc

26

Call 0333 321 2116 or visit www.pgl.co.uk

“

Very impressed by all aspects of the PGL experience at Le Pré Catelan. Yet again, the staff in the UK and at the centre all looked after us so well.

Helsby School

”

27

Support, help & advice We want to make the process of booking and organising your trip as smooth and as straightforward for you as possible. Whether you’ve booked with us before, or this is your first time, our experienced Tour Organisers are just a phone call away and ready to help and advise.

Making it easy for you Long before you even set foot in France, our Tour Organisers work with you to ensure your trip runs smoothly and everyone has an enjoyable and rewarding experience. Right from the start their expert advice helps you make the best choice of excursions and courses, so your students get the most out of their trip.

Your PGL Tour Leader We’ll ensure you and your group get the best experience from your stay with us, supporting you all the way. You’ll have your very own PGL Tour Leader, (or a Language Course Representative) to accompany you and your group on excursions and visits. Their detailed knowledge of the places you visit, such as the best picnic spots, meeting places and local attractions, saves you time and energy so you can focus on getting the most out of every excursion and visit.

A helping hand from your Tour Leader ◾ Meets you at breakfast

A warm welcome

◾ Helps students choose and put together packed lunches

Once you arrive at your chosen PGL centre, a warm welcome awaits you from our centre teams who help unload your luggage and get everyone settled into their accommodation. They also supervise your evening entertainment programme and instruct any adventure activity sessions.

And best of all, their support enables you to enjoy your visit to France as much as your students.

◾ Accompanies you on excursions ◾ Entertains you on the coach with quizzes and local knowledge ◾ Liaises with your visit hosts ◾ Knows the best picnic spots and meeting places In addition, your PGL Animateur ◾ Organises and leads adventure activities

PARTY LEADER INFORMATION

◾ Organises and leads evening entertainment

28

Call 0333 321 2116 or visit www.pgl.co.uk

“

Without doubt, the centre staff made a huge difference to our experience.

They were all so helpful and friendly.

Westholme Junior School

29

”

Find out more Virtual tours

Discover our centres online through photo galleries and 360o tours.

Excursions and activities

MyPGL

Organising your school trip is simple and straightforward with MyPGL, your online resource for all your booking details, essential information, documents and presentations for parents’ evenings. www.pgl.co.uk/mypgl

LearnlinkTM

Discover how our adventure activities link to your curriculum. www.pgl.co.uk/learnlink Find out more about the most popular excursions and which adventure activities are available at your chosen PGL centre.

Popular itinerary ideas

Find out the best places to visit and where to go to make the most of your stay.

Teacher Guide

Everything you need at your fingertips, from risk assessments and Codes of Practice to insurance documents, menus, itineraries and FAQs. www.pgl.co.uk/teacherguide

PARTY LEADER INFORMATION

Party Leader Preview Visits Experience the benefits of a PGL trip before you travel.

You can visit your chosen centre, meet our staff and ask any questions you may have. We’ll provide two nights’ full board accommodation for two sharing a twin room and we’ll contribute £100 towards your travel costs.

Previews can be booked at any time. Just let us know when you’d like to come and we’ll check space at the centre. www.pgl.co.uk/previews

30

Call 0333 321 2116 or visit www.pgl.co.uk

Safety & security FAQs Q. Do you comply with DfE safety guidelines?

Our safety management systems are in accordance with the National Guidance provided by the Outdoor Education Advisers’ Panel.

Q. What are your night security arrangements?

A. All accommodation is secured at night using key or code regulated access.

Q. Does PGL hold the Learning Outside the Classroom Quality Badge?

A. Yes we do. The Quality Badge is awarded to providers who not only pledge to engage in high quality learning outside the classroom but can also demonstrate its fulfilment in practice.

Q. What do I do if there is an emergency while I am away with my group?

A. Our centre staff would be your first point of contact. In addition, PGL offers a 24 hour travel helpline for your peace of mind. All our centre teams have undergone thorough training and will follow clear guidelines to provide appropriate assistance.

Q. Are your centres in France licensed?

A. The centres that we own and manage in France are subject to inspection by the French authorities and the British Activity Providers Association. The Adventure Activity Licensing Regulations 1996 have no legal jurisdiction overseas; however, we have adopted all relevant safety principles in the operation of our French centres.

Q. How are your centre staff recruited, approved and trained to work with young people?

A. This is the responsibility of a dedicated team at our UK Head Office.

Our Recruitment Officers bring a wealth of experience between them including working in roles at PGL centres and as HR professionals. This extensive knowledge ensures they are ideally equipped to select the best possible staff for jobs with PGL. The recruitment process is as follows: 1. A detailed application form is received and vetted by a trained Recruitment Officer.

2. The applicant’s reference is verified.

3 Original qualification certificates and the applicant’s identity are verified.

4. Applicants will be asked to disclose if they have ever been disqualified under the 2006 act and 2009 regulations. www.gov.uk/government/ publications/disqualification-under-the-childcare-act-2006 5. The Disclosure and Barring Service* (DBS) ‘Barred List’ is checked and an ‘Enhanced’ check is applied for.

6. New applicants for Instructional and Group Leading roles are required to pass a 6 day residential selection and training course.

7. Employment commences. If the enhanced DBS check results have not been received by this time, a safeguarding assessment is undertaken and employees are restricted to supervised duties only.

8. Employees undergo a compulsory probationary period lasting a minimum of 4 weeks.

9. Their contract is confirmed upon receipt of the satisfactory DBS check and successfully passing the probationary period.

10. Ongoing support, development training and monitoring is undertaken

by Senior Staff. *Protecting Vulnerable Groups Scheme in Scotland It is not possible to check applicants from overseas via the DBS so we require an Overseas Police check from their home nation. Over 50% of staff return each year. For those eligible, we undertake a new Barred List check annually.

Q. What happens if a member of my party has an accident or illness?

A. At PGL centres, all participants are accompanied by, or have access to, at least one person with a current nationally recognised first aid qualification. Each of our centres has a supervised sickbay and/or medical/first aid facility. We have established good relationships with local doctors, dentists and hospitals in close proximity to our centres. Our staff are aware of the procedures to be followed in the event of an accident or emergency but they will liaise closely with you to ensure that we comply with your wishes. Records are kept of any accidents or incidents.

Q. Do you run fire drills?

A. On arrival all guests receive a fire safety briefing and are shown emergency exits and meeting points as well as the evacuation procedures. These will include the role of the Party Leader, who is responsible for evacuation and assembly of their party. A full fire drill including all children, teachers, Party Leaders and staff is available on request. Each PGL centre is subject to a regular detailed safety audit to ensure that standards are constantly maintained. Centres in France are subject to local inspection.

Q. Is my group fully insured or do I need to take out separate insurance?

A. Extensive insurance cover is included in the cost of your trip for UK groups. A brief outline is provided on page 32 and full details will be supplied at the time of booking.

Q. Who is responsible for the group’s behaviour and welfare?

A. As Party Leader you are in loco parentis and therefore ultimately responsible for your group’s behaviour and welfare.

Further information is available in our Code of Practice documents which are available online at www.pgl.co.uk/cop Q. Do you provide risk assessments for every PGL centre A. Risk assessments for each centre are frequently reviewed and cover all aspects of our operation including our centre facilities and activities. We produce a Code of Practice document that outlines our main policies. A summary of risk assessments is available on our website: www.pgl.co.uk/ra

31

Travel & insurance Travelling to France Door-to-door transport is included in your course price, covering: ◾ Executive coach travel to and from your chosen centre ◾ All motoring tolls ◾ Use of your coach – added value! Your coach and driver/s will remain available to you during your stay to carry out your own choice of local excursions and visits (subject to EU drivers’ hours regulations and Department of Transport rules) ◾ Short sea daytime ferry crossings with P&O Ferries (Dover-Calais), DFDS (Dover-Calais or Dover-Dunkirk) or Eurotunnel (FolkestoneCalais). Please contact us for alternative ferries, Eurostar and air travel

Portsmouth

Dunkirk Calais Le Pré Catelan Catela

FRANCE

Cherbourg Cherbour g Caen

Paris Château du T Tertre

Château de Grande Romaine

Coach Travel We work with reputable British coach companies throughout the UK that are selected by our qualified Transport Team. They all receive regular audits, which check their operational procedures and vehicles to ensure that our strict high standards are maintained. We have contracts with more than 85 UK coach companies, all of which have passed our strict auditing process and are approved to ensure they comply with our exacting safety standards and Code of Practice.

PARTY LEADER INFORMATION

Coach Safety All coaches must comply with strict UK Coaching Regulations and also our Coach Contract, including: ◾ Post 2009 vehicles ◾ 24 hour breakdown assistance ◾ DBS and Barred Status

Checks of all drivers ◾ Full vehicle insurance cover

If you’re a small group, you are welcome to use your own mini-bus, provided you have an authorised driver. We can provide you with an accommodation only quote. You would be responsible for arranging your own insurance to cover transport.

Insurance PGL prices include extensive travel insurance cover for groups originating from the UK, organised through travel insurance specialists Fogg Travel Insurance Services Ltd (Fogg). The policy is underwritten by Union Reiseversicherung AG (URV). Fogg is regulated by the Financial Conduct Authority (FCA). URV are authorised in Germany with BaFin and subject to limited regulation in the United Kingdom by the Financial Conduct Authority.

PGL Travel Limited is an Appointed Representative of Fogg enabling us to arrange insurance cover especially tailored for our courses. Cover can be arranged for non-UK schools and groups at a supplement.

Full details of the policy are available online at www.pgl.co.uk and will also be sent with your Booking Confirmation. Please ensure you read the policy for the full terms, conditions and exclusions applicable. Failure to comply with the terms and conditions of the policy may result in cover being restricted. The following is a brief synopsis of the cover: Cancellation/loss of deposit

Up to £5,000

Curtailment

Up to £5,000

◾ The fitting of lap belts for use

Emergency medical expenses

by all passengers ◾ Compliance with R66 roll-over protection

Personal accident cover

24 Hour Care In the unlikely event of a breakdown, we have procedures to ensure that your coach is repaired or replaced as quickly as possible. PGL emergency staff are on call 24 hours a day to ensure effective liaison with all parties – your coach company, the driver, our Transport Manager and you.

32

All coaches hired by PGL in the UK conform to government legislation, which requires all British coaches transporting young people under the age of 16 to be fitted with lap belts. Many European coaches are also fitted with lap belts, (though they are not yet subject to the same rules as the UK) which must be worn and it is the Party Leader’s responsibility to ensure children comply with this law.

There will be one driver. Feeder drivers may be required depending on the journey time.

ENGLAND

Dover Folkestone

Coach Specification Executive coach with minimum of 49 seats. Includes: ◾ Onboard toilet and washroom ◾ Fitted seat belts meeting full ◾ Drinks machine UK requirements ◾ DVD/TV system ◾ Radio or CD player and PA ◾ Reclining seats system ◾ R66 roll-over protection ◾ Air conditioning/Climate control

Call 0333 321 2116 or visit www.pgl.co.uk

Personal possessions

Up to £5m Up to £25,000 Up to £1,500

Personal money

Up to £500

Personal liability

Up to £1m

Organiser’s liability

Up to £5m

Excesses Please note: There is an excess of £50, £100 for liability and £250 for legal advice and expenses clauses.

How to book Step 1 Contact us for a quote Call us on 0333 321 2116 for a competitive quote and to discuss your requirements. Alternatively, visit www.pgl.co.uk/quote for an online quote and we’ll contact you with prices and availability when it’s convenient for you.

Step 2 Make a no-obligation provisional booking Call us on 0333 321 2116 to make a NO-OBLIGATION provisional booking. We will reserve your space and send you everything you need to proceed with your reservation.

Step 3 Confirm the booking Return your completed Booking Form along with your initial deposits of £60 per paying person for coach tours and £125 per paying person for air tours. The deposit is non-refundable; however, it can be transferred to another party member if a replacement is found.

... And we take care of the rest!

An interim payment of £70 per paying person for coach tours and £125 per paying person for air tours is due 8 weeks after the initial deposit. The final balance is then payable 8 weeks prior to departure.

Your booking arrangements will be looked after personally by one of our experienced Tour Organisers at Head Office who will offer any assistance needed.

What’s Included? ◾ Full board accommodation as described (breakfast, lunch

and dinner) ◾ Door-to-door transport (executive coach travel and Dover/Folkestone

◾ ◾ ◾ ◾ ◾ ◾ ◾ ◾ ◾ ◾ ◾

– Calais/Dunkirk crossing, including road tolls & taxes) from mainland England, Scotland and Wales Adventure activity options as described* All activity instruction, supervision and use of specialist equipment* Evening entertainment programme Services of PGL Head Office Tour Organiser and centre team as detailed Use of coach throughout your stay (subject to EU drivers’ regulations) Generous free places for teachers, Party Leaders and accompanying adults in the ratio of 1:8 full fare paying pupils PGL excursion notes and itinerary booking service Supporting material to help you promote your trip in school All bedding (please bring own towel) Extensive insurance cover for UK schools and groups VAT on Tour Operator’s Margins (TOMS)

For groups travelling by air ◾ Return air travel by charter or scheduled flights from London (regional airports on request) ◾ Airport to resort transfers at your destination ◾ Free places for teachers in the ratio of 1:10 full fare paying pupils ◾ 24-hour PGL telephone helpline whilst travelling ◾ VAT on Tour Operator’s Margins (TOMS) ◾ Local taxes, airport taxes and security levies What is extra? ◾ Entrance fees for excursions unless specified as part of a package ◾ Meals en route to the centre ◾ Pupils’ spending money ◾ Passport fees ◾ Alternative ferry crossings (supplements from £15.50 per person, subject to availability) *Activities at Château de Grande Romaine (£15 per person per half-day)

Your family can come too The Party Leader’s partner and up to two of their children, aged 16 or under, may travel at 50% of the pupil tour cost on coach tours where the minimum number of 35 full fare paying passengers per coach is achieved.

Concessionary places do not contribute to your free place allocation or minimum numbers and are limited to a maximum of 10% of the full-paying party size.

The prices we provide are in £ per person based on a minimum group size of 35 full fare paying passengers for Château du Tertre and Château de Grande Romaine and 40 for Le Pré Catelan.

Supplements may apply if your party does not meet our minimum group size per coach.

33

Terms & conditions Please take the time to read the following conditions carefully.

They are the basis for the contract between us and will assist you with your future plans.

PARTY LEADER INFORMATION

1. Contract For bookings to UK centres and to overseas centres by coach, the contract is with PGL Travel Ltd, ABTA bonded member V2683. For air groups the contract is with PGL Air Travel Ltd which is protected by the Civil Aviation Authority under ATOL 4630. The registered office for both companies is at Alton Court, Penyard Lane, Ross-on-Wye, Herefordshire, HR9 5GL. PGL Travel Ltd is a Member of ABTA with membership number V2683. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ Tel: 020 3117 0500 or www.abta.com A contract will only exist when we have received the required deposit and have acknowledged receipt of your completed form by the issue of our booking confirmation. The person signing the booking form accepts the following conditions on behalf of all party members and will be our sole point of contact for correspondence. The contract between us is governed by the Law of England and Wales and any dispute will be dealt with under the exclusive jurisdiction of the Courts of England and Wales, except if you live in Scotland, when you may choose to have the contract governed by the laws of Scotland, and any dispute dealt with in the Scottish Courts.

2. Financial Security For bookings to UK centres and to overseas centres by coach, PGL Travel Ltd holds a bond with ABTA. This arrangement means your money will be refunded or you will be brought back to the UK (where your contracted arrangements include return travel to the UK) if already abroad in the unlikely event of our being unable to provide your holiday due to our insolvency.

PGL Air Travel Limited holds an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (CAA) (ATOL number 4630). This means the bookings inclusive of air travel are ATOL protected. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). For further information, visit the ATOL website at www.atol.org.uk.

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the nonprovision of the services, including any claim against us (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

34

3. Deposits Before a booking can be considered firm, the Party Leader must sign our booking form and forward the initial deposit for each paying member of the party.

This deposit is not refundable, unless under the terms of our insurance cover. Please make cheques payable to PGL Travel Ltd. or PGL Air Travel Ltd. if travelling by air. For UK schools and groups, insurance cover is included and commences when the deposit payment is received, unless otherwise advised on your Provisional Booking. Insurance cover can be arranged for non-UK schools and groups at a supplement.

4. Payment We require an interim payment to be paid not more than 8 weeks after the due date of the initial deposit.

The final balance must be settled no later than 8 weeks prior to your departure or by return of post where receipt of invoice is within 8 weeks. If interim payments or final balances are not received by the due date, the company reserves the right to make an administrative charge of up to £10 per person. In the event that payments are longer than 14 days overdue, this will be a breach of the contract between us, entitling us to treat the booking as cancelled by you.

In these circumstances, the contract between us will remain in force until you receive our written advice and cancellation invoice.

5. Cancellation In the event of cancellation by a paying member more than 8 weeks before your course, the deposit and any interim payments may be transferred to a substitute member. However, if this is not possible, then the deposit and interim payment will be retained by us.

For cancellations made less than 8 weeks prior to your course, the payments made may be transferred to a substitute member but we reserve the right to charge an administration fee of £25, plus any direct costs incurred.

For air tours, cancellation charges may apply in accordance with section 7b and the individual airline policy. However, if a transfer is not possible, please write to us immediately giving full details. The cancellation will be subject to the following charges: ◾ 56-29 days before your course: 60% ◾ 28-15 days before your course: 80% ◾ 14 days or less before your course: 100% The date of effective cancellation is calculated on the day of receipt of written advice. If any cancellation brings the number of pupils below the minimum number required to qualify for a particular price, then the price will be adjusted accordingly. Please note that cancellation charges may be reclaimed, via insurance, provided that the cancellation occurs within the terms of the policy – e.g. necessary cancellation due to injury or illness of the party member or parent or parental redundancy, etc.

6. Price Information Our prices are published in good faith, however we reserve the right to alter the prices if for example amendments to term dates result in changes to our peak dates. You will be advised of the current price of the arrangements that you wish to book before your booking is confirmed. The exchange rate used for overseas courses and quoted below was published in The Financial Times on 30 May 2018, £1= 1.1391 Euros.

All prices for UK courses and overseas trips by coach are guaranteed against any surcharge, except changes in the rate of VAT, subject to payments being received by the due dates. If payments are not received by the due dates, your course may be subject to surcharges on currency, unforeseen increases in transportation costs and seaport charges, in addition

Call 0333 321 2116 or visit www.pgl.co.uk

to any surcharges resulting from governmental action.

For tours by air, prices and flight details (if information has been released by airlines) will be advised at the time of making a provisional booking, but are subject to a surcharge on the following items: currency, government action, VAT, enforced increases in labour costs, aircraft fuel, overflying charges, airport charges and increases in air fares.

In all cases where a surcharge is applicable we will absorb an amount equal to 2% of the tour price, excluding any insurance premium, amendment fees and changes in VAT. Only amounts in excess of 2% will be surcharged with a £1 per person administration charge. If this means paying more than 10% of the course price you will be entitled to cancel the course plus a full refund of all money paid (minus insurance premiums and any amendment fees incurred). Should you wish to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the surcharge advice. You will be notified up to 30 days prior to departure if a surcharge is due on your course.

We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should the price of your course go down due to the changes mentioned above, by more than 2% of your course cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

7. Alterations & Amendments By You Should you wish to make any changes to your confirmed booking, you must notify us in writing as soon as possible. Where we can meet your request, a fee of £25 per amendment will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers in making the change. a) On courses by coach, additions to your party are usually possible at any time right up to the day prior to travel. However you must always check with us first by telephoning 0333 321 2127. If any addition is made within 8 weeks of departure we reserve the right to charge an administration fee of £25 per amendment. b) For courses by air it is the Party Leader’s responsibility to ensure that all names are given in full and exactly as shown on the individuals’ passport. This information is often required at an early stage of booking and some airlines may not permit name changes. Most however will treat name changes as cancellations and charge accordingly.

We will pass these charges on to you. Once tickets have been issued or in the case of low cost carriers once names have been received, airlines will usually charge the full cost of the flight if a name is changed. If your final balance is overdue at the time of requesting this change this also must be paid in full before the change can be made. PGL will advise if Air Passenger Duty tax for members of your party over 16 years of age is included in your tour cost, at the time of booking.

8. If We Are Forced To Change Things The arrangements announced in this brochure or price list or website or when quoted to you are given in good faith. PGL follows the advice of the Foreign and Commonwealth Office and may on rare occasions have to make changes and we reserve the right to do so at any time. For further information on FCO advice see www.gov.uk/foreign-travel-advice. Most changes

will be minor and all will be advised at the earliest possible date.

In the unlikely event of it proving necessary to alter significantly or cancel your course, we will offer a suitable alternative if available or 100% refund (within 14 clear days) if we are not able, in our opinion, to offer an alternative that is sufficiently comparable.

Compensation will be paid as below, per full fare paying passenger, if we have to make a major change to your course within eight weeks of commencement, unless the change is due to circumstances beyond our reasonable control, including but not limited to war, the threat of war, riot, civil strife, actual or threatened terrorist activity, act of God, industrial dispute, governmental action, epidemic, disease, adverse weather or natural or nuclear disaster: ◾ 56-29 days: 10% of course price per person ◾ 28-15 days: 15% of course price per person ◾ 14 days or less: 25% of course price per person 9. Travel Tickets & Vouchers These are valid in conjunction with the particular travel arrangements booked and the route specified.

No refund can be made for lost, mislaid, unused, unendorsed or expired tickets, coupons or vouchers.

Any details given are provisional and do not commit any airline mentioned to providing a service.

10. Liability We will only accept responsibility for any personal illness, injury or death which results from the negligent (as the word is understood in English law) acts or omissions of any servant or agent, or any supplier working on our behalf in the provision of services or facilities to you and whilst acting within the scope of their employment. We will also accept responsibility for those elements of the course arrangements which are under our direct control and for the acts and/or omissions of our employees, agents, sub-contractors and suppliers. We can only be liable for the provision of special requests where we have confirmed their availability in writing beforehand. Please note, however, that we do not accept liability for any air or sea carriers whose individual conditions of carriage apply and are often subject to international agreements. We cannot be held responsible for the loss of enjoyment or additional expenses due to delays or changes in any travel arrangements or other services which are caused by circumstances amounting to force majeure such as war, the threat of war, riot, civil strife, industrial dispute, actual or threatened terrorist activity, act of God, industrial dispute, governmental action, epidemic, disease, adverse weather or natural or nuclear disaster: Our liability in all cases (except those involving illness, injury or death) is limited to 50% of the invoiced tour value per passenger in addition to a full refund. We cannot be held responsible for the failure or inability of any equipment or computer programme to recognise or correctly to interpret or process any date as the true or correct date, or to continue to function correctly beyond that date.

Should you or any member of your party have the misfortune to suffer illness, injury or death during the period of your course arising out of an activity which does not form part of the arrangements made by us, we shall, where appropriate, give you every help that we can by way of initial assistance, including initial legal costs associated therewith, up to a maximum value of £5,000 per booking form. You must request such assistance within 90 days from the date of the misadventure and in the event of there being a successful claim for costs against a third party or there being suitable insurance policies in force, the costs incurred by us shall be recoverable from you.

11. Complaints Procedure

visits and excursions, subject to EU drivers’ hours

above) is covered by the airline’s obligations under the

17. Final Party Information

If there is any problem with your course, we want to

regulations. Please note, groups will be unable to use

Denied Boarding Regulations. If, for any reason, you

Final Party Information forms need to be returned to

be the first to hear about it. It is essential that you

their coach on the afternoon of arrival in resort or on

do not claim against the airline and make a claim for

PGL 8 weeks prior to travel. It is important that we

contact your centre manager as soon as possible so

the morning of the day of departure from centre.

compensation or any other sum from us, you must,

receive these on time in order for us to ensure your final

that we can try to rectify the situation on the spot. In

b) Drivers’ hours: All itineraries are agreed with coach

at the time of payment of any compensation or other

invoice is correct and all the elements of your trip can

the unlikely event that the matter remains unresolved,

companies prior to departure and adhere to strict EU

sum to you, make a complete assignment to us of the

driving regulations. All British coaches we use must be

be reconfirmed. The Company reserves the right to

please write to us immediately on your return and we

rights you have against the airline in relation to the claim

fitted with a tachograph to monitor driver hours.

that gives rise to that compensation payment. PGL will

make an administrative charge of up to £15 per person

will do our utmost to find a satisfactory solution. Notice in writing of any claim or dispute must be received

c) Seat belts in coaches: By law, all British coaches

advise if Air Passenger Duty tax for members of your

should final details forms not be received within these deadlines.

by us within 28 days of the date on which the course

transporting young people under 16 years of age

party over 16 years of age is included in your tour cost

ended. If any dispute on a course booked with PGL

are required to be fitted with lap belts. Coaches

at the time of booking.

18. Special Requests

Travel Limited cannot be amicably settled, it may be

contracted by PGL will conform to this requirement.

Groups Travelling from Outside Mainland Britain

Any special requests must be clearly notified to us in

possible to refer it to arbitration under a special scheme

The Party Leader and other accompanying adults are

For parties from Northern Ireland and other offshore

writing. We do our best to meet any special requests

arranged by the Institute of Arbitration in conjunction

responsible for ensuring that the lap belts are worn

locations inclusive arrangements start at the

at all times during coach travel. Please note that

made by you and ensure that these are forwarded

with the Association of British Travel Agents. This

appropriate UK mainland port/airport. If the tour starts

coaches hired locally on the Continent are not yet

to the appropriate persons. We cannot guarantee,

scheme provides for a simple and inexpensive method

at a port/airport other than in the UK, a supplement may be payable for additional transport arrangements.

however, that special requests will be fulfilled and failure

of arbitration on documents alone, with a restricted

subject to the same legislation. d) Cross-Channel Arrangements: All cross-Channel

Timings and Itineraries All itineraries, journey times,

does not apply to claims for an amount greater than

arrangements are based on short-sea car ferry

timings of ferry crossings/routes specified are given as

£5,000 per person. There is also a limit of £25,000 per

services or the Eurotunnel service (if requested)

guidance only and may be subject to change upon final

booking form. Neither does it apply to claims which are

and are subject to availability. Unless instructed

confirmation.

solely or mainly in respect of physical injury or illness or

otherwise, we will book the most convenient crossing

Excursions Please note that excursions are an optional

available for your group.

liability on a customer in respect of costs. The scheme

to do so does not constitute a breach of contract.

Special requests will only be held to form part of the contract between you and the Company when they have been confirmed in writing to be guaranteed by the Company.

extra on UK courses unless specifically included in your

Air Travel Flights booked may be operated by either a

19. Ages & Additional Adults

itinerary. Excursions are an integral part of the course

charter or scheduled service of a major airline. Flights

a) Prices are valid for pupils in full time education,

at some overseas centres. An information pack about

will be in economy class. All overseas transfers are

your overseas centre containing detailed information

included; however transfers from school to a UK airport

on all places of interest will be sent after confirmation

on request.

are not included but we will be happy to provide a

of your booking. All you need to do is select the local

competitive quote. Please note that: In accordance

visits and excursions you would like to make and we

12. Personal Property

with EU Directive (EC ) No. 2111/2005, Article 9, we

will contact each place of interest on your behalf. There

Your personal property, including baggage, is your own

are required to bring to your attention the existence of a ‘Community List’ which contains details on air carriers

is no administrative charge whatsoever for this service.

responsibility at all times, unless any loss or damage is due to our negligence or failure to carry out our

that are subject to an operating ban within the EU

responsibility.

Community. Please refer to

the consequences of such injury or illness, except for small compensation claims for minor injury or illness subject to a limit of £1,000 per person. Application for arbitration must be made within 9 months of return from the tour. Further details can be supplied by ABTA

http://ec.europa.eu/ transport/air-ban/list_en.htm 13. Supervision

In accordance with EU Regulations we are required to

Teachers and/or other adults accompanying the party

advise you of the carrier or, if the carrier is not known,

agree to act ‘in loco parentis’ at all times and will

the likely carrier that will operate your flight at the time

adequately supervise all members of the party. Where

of booking. Where we are only able to inform you of

applicable, this responsibility is delegated to PGL centre

the likely carrier at the time of booking, we shall inform

staff e.g. for activity sessions. It is the Party Leader’s

you of the identity of the actual carrier as soon as

responsibility to ensure that:

we become aware of this. The UK departure airport,

a) No group member under 18 consumes alcoholic

overseas arrival airport, carrier and flight timings

beverages. b) No student smokes on coaches, in any

shown in this brochure, on our website or in any other promotional material and detailed on your Booking

accommodation, in any smoke free places or

Confirmation are for guidance only and are subject to

behaves in any other way which may cause a fire

alteration and confirmation. The latest route, timings

hazard.

and carrier will be shown on your tickets which will be

Entrance fees to places of interest are payable in local currency by you on arrival at that visit unless otherwise stated. Where payment has been made in advance by PGL on your behalf for a visit, guided visit or excursion, we cannot refund any monies to the group for nonattendance or cancellation of the visit. The prices we provide for visits and excursions are correct at the time of printing and we cannot accept responsibility for price changes without notification prior to departure. All visits and excursions to places of interest are subject to availability. Where a visit is not possible, every effort will be made to find an alternative. Visits are made on the terms and conditions advertised by the place of interest for which PGL can accept no liability, unless payment is made by ourselves as an integral part of your course.

Please note that your chosen itinerary is subject to EU drivers’ hours regulations.

aged up to 18 years on the day of departure unless otherwise specified. Pupils in full time education aged over 18 may be required to pay a small supplement.

Details of supplements are available on request. b) Accompanying adults over and above the free place allowance may join the course at a supplementary charge, subject to availability of accommodation. c) PGL reserves the right to re-cost the course if more than 30% of the party is aged 21 years and over.

20. Additional Requirements We are continually working to enable all young people to enjoy the many benefits of our courses and tours. If members of your party have additional requirements, relating for example to disability, culture, diet etc, please provide full details at the time of booking. We will be pleased to undertake a fair assessment of service provision and identify appropriate resources with reference to such considerations as access, successful participation and health and safety.

21. Data Protection and GDPR We are committed to protecting and respecting your privacy. Please read our Privacy Statement, a copy of

c) All party members wear the lap belts provided for

despatched to you approximately two weeks before

all journeys by coach. (Not always applicable to

departure. You must accordingly check your tickets

15. Passports & Visas

which can be found at www.pgl.co.uk/privacy. This

coaches sourced overseas)

very carefully immediately on receipt to ensure you

The Party Leader is entirely responsible for the

privacy statement explains what personal data we

d) No student breaks a UK or local law.

have the correct route, flight times and carrier. It is

completion of passport formalities and other personal

collect about you, how and why we use it, who we

These matters must be discussed with pupils prior to

possible that UK departure airport, overseas arrival

arrangements which may be necessary such as visas

disclose it to, and how we protect your privacy.

your course. If further details are required, please see

airport, carrier and/or flight times may be changed

for non-British citizens.

our online UK or overseas centres ‘Code of Practice’

even after tickets have been despatched – we will

Collective & Individual Passports For information

which includes our ‘Code of Conduct’ as well as a

contact you as soon as possible if this occurs. Any

concerning individual and collective passports please

clarification of responsibilities for the supervision of

change in UK departure airport, overseas arrival

visit the Home Office Identity and Passport Service

visiting groups.

airport, the identity of the carrier, flight timings, and/

website www.ips.gov.uk/passport

or aircraft type (if given) will not entitle you to cancel

The destinations featured in this brochure do not currently

or change other arrangements without paying our

require British citizens to hold a visa. Non-British

14. Travel Arrangements Length of Course In brochure descriptions, PGL

22. VAT We can only issue a VAT invoice for courses at our UK centres. Courses overseas fall within the Tour Operators Margin Scheme (TOMS), and therefore it is not possible to issue a VAT invoice.

23. Photography

normal charges except where specified in these

considers Day 1 as the day of arrival at UK centres

passport holders are advised to check with the relevant

conditions. If your flight is cancelled or delayed, your

and the day of departure from the UK port/airport for

Consulate/s with regard to individual visa requirements.

flight ticket is downgraded or boarding is denied by

overseas courses. The final day is the departure day

Collective passports for pupils aged 17 years or

your airline in circumstances which would entitle you

from UK centres and the arrival back at UK port/airport

under are currently accepted by all the countries we

to claim compensation and/or another remedy from

for overseas courses. For schools which have a long

visit. For further information on the country you are

the airline under EC Regulation No 261/2004 – the

journey to and from the UK centre, port or airport, such

visiting, please visit the Foreign and Commonwealth

Denied Boarding Regulations 2004, you must pursue

know in writing prior to your course, and once at centre

as schools from the North of England, Scotland and

office website www.gov.uk/knowbeforeyougo as

the airline for any compensation due to you. All sums

ensure that the PGL Group Leader with you is also

Northern Ireland, the actual number of days involved

requirements frequently change. The FCO website

you receive or are entitled to receive from the airline

made aware of any such restrictions.

overall may be greater than the advertised tour length.

also has advice on the strict rules regarding bringing

concerned by virtue of these Regulations represent the

Coach Travel For overseas courses, return coach

food and animal products back into the UK - see

full amount of your entitlement to compensation or any

travel from school to centre is included for groups

other payment arising from such cancellation, delay,

www.direct.gov.uk/dontbringmeback for more details.

subject to minimum numbers. Coach travel is an

downgrading or denied boarding. This includes any

16. Health Matters

materials whether it reaches us in letters or on our

optional extra for UK courses. We use reliable operators

disappointment, distress, inconvenience or effect on

The Party Leader signing the Booking Form is entirely

feedback forms. If you do not wish to be quoted,

offering modern, comfortable coaches with excellent

any other arrangements. The fact a delay may entitle

responsible for passing on any health requirement

please could you inform us on any written material

back-up and breakdown cover. Our coach contract

you to cancel your flight does not automatically entitle

information to other party members. Party Leaders

you send us.

for all tour departures stipulates post 2009 vehicles

you to cancel any other arrangements even where

may wish to refer to the Department of Health leaflet

in compliance with strict UK and EU Coaching

those arrangements have been made in conjunction

T7.1 ‘Health Advice for Travellers’ which offers health

25. Brochure Information

Regulations including R66 roll-over protection. Coaches

with your flight. We have no liability to make any

information for all destinations. Copies are available

The information contained in this brochure is accurate

used on transfers to airports or UK centres are

payment to you in relation to the Denied Boarding

from Post Offices nationwide. Although PGL’s extensive

and correct as far as can be reasonably ascertained

contracted to be no more than 10 years old. Please

Regulations or in respect of any flight cancellation

insurance covers the cost of emergency medical

on the publication date, June 2018. If we ascertain

note the following details:

or delay, downgrading of any flight ticket or denial of

treatment abroad, we would still recommend that all

ourselves or are notified of any subsequent changes to

a) Use of coach: At overseas centres your coach

any boarding as the full amount of your entitlement

party members travelling within the EU have a valid

the details contained herein, we will advise you as soon

to any compensation or other payment (as dealt with

EHIC.

as is reasonably possible.

is available to carry out your own choice of local

We occasionally take pictures/video for PGL promotional purposes, including, (but not limited to) online, printed material, email marketing and press releases. If any member of your group wishes NOT to appear in any such photography/video please let us

24. Marketing PGL may use your written feedback in promotional

35

We are PGL Giving young people the freedom to be the best they can be.

Inspiring confidence to realise potential.

Taking the classroom outside for a learning experience like no other.

Creating life-enriching adventures since 1957.

Celebrating success for over 60 years.

Also from PGL Outdoor Education Primary Schools

Outdoor Education Secondary Schools

Ski and Snowboard Secondary Schools

Study Courses Secondary Schools

Outdoor Adventure Uniformed Groups

www.pgl.co.uk/brochures

Contact us

 0333 321 2116

 schools@pgl.co.uk  www.pgl.co.uk

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@PGLTravel

PGL Schools and Groups (Official)

ABTA No.V2683

The air holidays and flights shown are provided by PGL Air Travel Ltd and ATOL protected by the CAA (ATOL no. 4630).

Registered in England No 1191534

14504

PGL Travel Ltd. Alton Court, Penyard Lane, Ross-on-Wye, Herefordshire HR9 5GL