Animal Services Year in Review
Strategic Goal 8: Nurture and Promote a Healthy, Sustainable Community Paula Powell, Director
Key Comparatives • Current 12 Month Update Live-Release Rate of 82.03% (Aug 2017 - July 2018) • Previous 12 Month (Aug 2016 - July 2017) Live-Release Rate - 68.95% • *National Average of No Kill – 68% save rate
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Live-Release Rate Stats Jul
Jun May Apr Mar
82.03% Average
Feb Jan Dec Nov
68.95% Average
Oct
Sep Aug 0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Before 51.84 50.90 64.79 67.37 73.13 78.18 77.67 72.76 77.82 74.62 64.65 73.63 After 75.13 70.55 78.56 80.64 80.81 87.16 91.26 91.12 87.44 81.99 77.21 82.49 3
Intake Stats Jul Jun May Apr
Avg.
Mar
Before After
Feb
2,153 2,313
Tot.
25,831 27,759
Before: After:
Jan
25,831 27,759
Dec Nov Oct
Sep Aug 0
500
1000
1500
2000
2500
3000
Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Before 2408 2193 2208 1993 1725 1735 1684 1785 2054 2662 2678 2706 After 2514 2433 2562 2004 1909 2063 1862 2161 2301 2652 2492 2806 Before
After
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Adoption Stats Jul Jun May Apr
Avg. Tot. Avg. 6,698 Tot. Before 558 6,698 AfterBefore 761558 9,126 After 761 9,126
Mar Feb Jan
Before: 6,698 After: 9,126
Dec Nov Oct Sep Aug 0
200
Aug Sep Before 495 471 After 854 713
400
Oct 554 710
Nov Dec 535 522 748 643
600
Jan 496 694
800
Feb 419 638
Mar 482 692
1000
Apr May Jun 392 662 827 666 883 997
1200
Jul 843 888 5
Volunteer Hours Stats Jul Jun May Apr Mar Feb Jan Dec Nov Oct Sep Aug
Avg. Before After
1,556 2,019
Tot.
18,674 24,226
Before: After:
0
500
1000
1500
2000
2500
Avg. 1,556 2,019
Tot. 18,674 24,226
3000
3500
Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Before 1514 1341 1925 1473 1644 1254 1331 1618 1146 1620 2199 1609 After 1456 1651 1408 1736 1736 1408 1947 2077 2383 2963 2960 2501 6
Euthanasia Stats EUTHANASIA Jul Jun May Apr Mar Feb Jan Dec Nov Oct Sep Aug
Avg. Before After
0
200
Aug Sep Before 1087 998 After 524 629
400
Oct 676 468
Nov Dec 589 386 295 312
600
Jan 330 227
Tot.
592Before: 7,100 337After: 4,049
800
Feb 316 116
Mar 420 153
7,100 4,049
1000
Apr May Jun 348 520 800 206 278 447
1200
Jul 630 394 7
Comparison to NO-Kill Cities $16
$14
15,980
35,000
30,438
$12
27,759
$10
20,000
$8
Austin
San Antonio Budget
Pima County
$10 M
$-
$15 M
$2
$10 M
15,000
$6 $4
30,000 25,000
16,036
$13 M
Millions
Intake vs. Budget
10,000 5,000 -
El Paso
Intake
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New Initiatives and Activities Focused on Medical Operations • 4th Veterinarian position added in October
• Pet owners provided pain medicine to take home • Controlled Drugs Diversion Policy • Intake process changed to reduce possibility of cross-contamination by immunizing strays immediately • Euthanasia Protocol
• Sick isolation • Rounds Protocol • Testing/Centrifuge/Transfers • Parvo pup treatments • Expanded medicine/procedures
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New Initiatives and Activities
Focused on Shelter Operations & Community Programs • Continued transport to include 2 flights • New daily and deep cleaning protocols • Facility Improvements Floor resurfacing Outdoor dog runs and walking pathway Enhanced outdoor “catio” • Population Management • Increased Foster activity • Reprogram savings • Applied for and received grants
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New Initiatives and Activities Grants Received $1,000 - Conference Grant $4,500 - Scholarship for Best Friend’s Conference $8,200 - Maddie’s Fund Apprenticeships $15,000 - Maddie’s Fund, Innovation Grants $20,000 - Rachel Ray & Best Friend’s Save Them All $90,000 - Petsmart Charities (TNR/Socorro Enhancement)
$138,700 Total (12/15 received) 11
New Initiative and ActivitiesAnimal Protection Officers • New scheduling • Engagement rather than enforcement • Increased return to owner in the field • Outreach • County, Ft Bliss agreements • Microchip checks • Canvassing • Working with EPPD Animal Cruelty Unit 12
New Initiatives and Activities Customer Focus
• Minor Additions/Renovations: • Front counter renovated • Cat Adoption Room entrance • Wayfinding and signage • Adoption event process streamlined • City queueing system integrated to streamline customer service • Opened late for adoption events • Shelter map kiosk • Visitor’s badges and escorts
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New Initiatives and Activities Workforce Focus
• Strategic Planning process coordinated with El Paso Humane Society, Austin Pets Alive & Austin Animal Center • Created new comprehensive manuals
• Departmental reorganization • Training provided by Humane Network, Humane Society of US, Austin Pets Alive • Peer Support Group • Director certified in Shelter Management from University of Pacific • Two other key staff in process of certification • Best in Practice Education: • American Pets Alive Conference • Best Friends National Conference • Western Veterinarian Conference
• Vet Tech/Animal Control/Administrative Professionals weeks celebrations 14
Community Outreach • Adoption Events - Clear the Shelter, Dollar Dog Days, Be a Hero, Save a Life • Special Events – Thanksgiving and Pride Parades • Schools / Rec Centers • Social Media Reach • EPAS Foundation • Targeted Marketing: • Adoption event promotions • Foster recruitment • Volunteer recruitment • Spay/neuter • Donations • Vaccination • Responsible pet ownership
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Building on Success
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Marketing:
Growing Our Story, Engaging Our Community
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Animal Services & El Paso Fire Department • 2018 Calendar • Fire Station Adoptions
• Martin Luther King Day Neighborhood Canvassing • Microchipping & spay/neuter outreach • Smoke detector installations & home evacuation plans • Fire Station microchip checks • Furry Fridays 18
EPFD Fire Station Opportunities • 35 Fire Stations throughout El Paso
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El Paso Animal Services Plan for 90 by 2020
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Strategic Goal 8
Nurture and Promote a Healthy Sustainable Community
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Initiative# 20
Continue no-kill shelter effort leading to 90% live-release rate by 2020
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Vision/Mission/Values Vision: El Paso will be the leader in animal welfare. Mission: Deliver excEPtional services to support a high quality of life for our pets, ensuring their 5 freedoms. Core Values: Professionalism Accountability Willingness to help those in need of shelter, food, care and love. Service 23
Goal 1: Reduce the number of pets entering Animal Services How we will accomplish: 1. Increase owner pet retention and return to owner in the field 2. Reduce stray intake 3. Increase spay/neuter efforts
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Goal 2: Provide Healthier Pets How we will accomplish: 1. Establish new partnerships 2. Manage population 3. Analyze and increase medical capabilities 4. Reduce euthanasia due to infectious disease
5. Reduce number of adoptions returned due to illness 25
Goal 3: Provide safe, comfortable living conditions for pets in our care and the community How will we accomplish: 1. Ensure 5 freedoms are being met daily (shelter and community) 2. Increase number of individuals contacted 3. Increase the square footage per animal by 25% 26
Goal 4: Increase positive outcomes for pets in our community How we will accomplish: 1. Enhance Adoptions, Fosters, Rescues and Pet Retention 2. Reduce length of stay for animals in our care
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Goal 5: Increase Social Awareness of animal welfare in our community How we will accomplish: 1. Increase Social Reach 2. Increase Education 3. Support ASAC Strategic Plan
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ASAC Strategic Plan
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Goal 6: Provide a safe environment for employees and opportunities for professional development How we will accomplish: 1. Formalize Peer Support Program 2. Continuing Education 3. New employee training program 4. Employee awards and recognitions 30
Operational Changes •
Administration: • • • •
Human Resources Safety Population Management Customer Service
•
Animal Shelter Advisory Committee
•
El Paso Fire Department
•
County of El Paso
•
Fort Bliss
•
Ysleta Del Sur Pueblo
•
Humane Society of El Paso and regional rescue partners
•
El Paso Veterinary Medical Association
•
National Partners including: • • • • •
Austin Pets Alive Austin Animal Services Center Best Friend’s Animal Society Humane Network Petco and Petsmart
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