July/August 2015 by PHAM News

Volume 53 | Issue 7 | July/August 2015

Green initiatives to suffer from budget cutbacks Spending on energy saving programmes may fall victim to the Government’s austerity drive following plans to cut funding to the Department of Energy and Climate Change (DECC) and the Green Deal. Analysis from Green Alliance, a charity and independent think tank focused on the environment, predicts that DECC could lose up to 90% of its staff by 2018 if average reductions across non-protected departments come to pass. A recent report in The Independent also suggests that the Green Deal could be wound down following disappointing numbers in uptake. The home improvement scheme no longer has a minister in charge, with the energy efficiency brief having been handed off to Lord Bourne, a junior minister in the department with other responsibilities in the Welsh Office. It is feared that cutting the budgets for these energy saving programmes could have a chilling effect on delivering energy market reforms and climate change policies. As a result of the cuts announced by Chancellor George Osborne, DECC will be forced to find a savings of around £70million over the next year, with £40million coming from funds that have been set aside for energy efficiency schemes. Further cuts will take hold in the Autumn Spending Review.

Former Energy Secretary Ed Davey has expressed alarm at the prospect of defunding DECC. “The main effect of slashing the headcount at DECC will be cutting economic growth and undermining private sector investment,” he said. “My concern is over the Treasury wanting to cut back and not give energy efficiency the prominence it merits.” The widely-criticised Green Deal is also facing an uncertain future in light of its failure to appeal to homeowners. Greg Barker, the Tory Energy Minister who launched the energy efficiency scheme at the start of 2013, expected the Green Deal to have 10,000 active plans within the first year of operation. Two and a half years on, fewer than 7900 households have completed works under the scheme.

Mr Barker has attributed the scheme’s failure to the Big Six energy companies, saying: “I expected them to come forward with a comprehensive package for their millions of customers, and the bottom line is they haven’t. Installing a whole house retrofit would require substantial investment in skills and equipment to offer that. They prefer to invest their capital in just selling electricity.” The Government also intends to end new public subsidies for onshore wind farms and has to date made no plans to renew the budget for the RHI, which has been ring-fenced only until March 2016. A number of companies within the industry have expressed concerns about the Government’s lack of commitment to build a low-carbon Britain. “The issue of climate change is one which cannot be put on the back burner,” says Paul Hardy, MD at Baxi. “With the former coalition having set a real precedence for green growth, it is important that we do not lose momentum and continue to move a low-carbon economy along – but we need clarity from the Government.”

Win a £1000 worth of premium towel rails! See page 11

Plumber guilty of defrauding customers Restored to former glory

A heating engineer from Instow, North Devon has been found guilty of three charges of fraud and three for contravening Professional Diligence under Consumer Protection legislation following an investigation carried out by Devon and Somerset Trading Standards. The Judge in the case said Gary Henry, 54, trading under the names Barnstaple Plumbing and Heating, and Gary Henry Ltd, had shown ‘serious dishonesty’ in his dealings with customers. After receiving complaints about his work, Devon and Somerset Trading Standards discovered that in 2011 and 2012 Mr Henry

carried out work which was of poor standard and vastly overpriced. The level of over-pricing for parts and labour were so high that the court found him guilty of fraud in relation to three out of four of the complainants’ cases. The quality of some of the work was so poor that experts expressed serious safety concerns. One elderly customer was charged over £25,000 for the replacement of an oil-fired system, which when inspected by an expert was found to have numerous faults. Other installations were found to have unsafe electrical wiring, an oil supply line

unsafely installed and in once case the cavity wall had not been properly sealed where a flue passed through it, posing a fire risk. Mr Henry had also invoiced customers for work that had not been done, and falsely claimed in advertisements and on documentation that he was registered with OFTEC, the main trade association of technicians working with oil-fired heating and cooking systems, when he was not. According to experts, Mr Henry’s invoices and work were exorbitant and excessive. He will be sentenced after probation reports and a financial investigation are conducted.

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02/07/2015 12:54

July/August 2015

NEWS Review

Inside this issue Subsidies fail to Editor’s Installer Profile We meet up with Chris Teale from Barnet, winner of the Dickies Worker of the Year award

See page 24 t

Bathroom Design Making the most of small spaces is big business – ideas on storage and other space saving tips

See page 31

Renewable Technology Education and more entry level courses for installers could be the key to greater take up of renewables

See page 45

Light Commercial Heating The benefits of continuous flow hot water systems for holiday parks, sports clubs and similar locations

See page 55

The Technical Magazine for the Plumbing, Heating & Air Movement Industry

Incorporating: Plumbing & Heating News Plumbing & Heating Equipment News

persuade public Viewpoint New research has revealed that just 21% of those people planning to make energy efficient changes to their homes over the next 12 months are looking to take advantage of government subsidies. Some 37% are aware of the finance offers available but have decided not to use them, while 18% were not aware any existed. The survey, carried out by credit provider Pay4Later, suggests that many respondents thought that the application process for a government subsidy was too complicated and many didn’t want to pay for a survey to see if they qualify. John Wark, Marketing Manager at Pay4Later, says: “People are waking up to the fact that they may find a more competitive financial deal elsewhere. We offer energy efficiency suppliers and installers instantdecision finance for their customers starting at 0% APR, which can be better than the rates offered through the Government’s Green Deal, for example.” The company says that the amount of finance it has provided for energy efficiency home improvements has risen by 83% over the last year. The research reveals that

by Chris Jones

Waiting for the green light

58% of people are planning to make changes to their homes over the next 12 months to improve energy efficiency levels. Of these, around 46% intend to spend over £1000, 22% more than £5000, and 6% will spend over £10,000. Just under 40% of respondents said that they intend to finance some or all of this through loans. Just over one in three will borrow up to £2500, 17% will borrow between £2500 and £5000, and 9% aim to borrow more than £10,000. John Wark adds: “Despite energy costs coming down, the average annual bill for a dual fuel customer is still £1265. This, coupled with the fact that many households have felt a financial squeeze in recent years, means making energy saving improvements to your home can be one of the best ways to cut the cost of living.”

This issue of PHAM News went to press a day before George Osborne’s first budget under a Conservative Government, but it seems a safe bet to say that funding for some of the Coalition’s various green initiatives will be well down the list of the Treasury’s spending priorities. David Cameron’s famous boast of his previous administration being the ‘greenest Government ever’ are unlikely to be repeated during his current term in office. The lack of interest in the Green Deal initiative has probably done little to persuade the Government that there is a widespread appetite for such schemes, and the recent fall in energy prices has allowed such issues to slip off the agenda. The retrenchment from a commitment to low-carbon technologies is unlikely to result in a public outcry, and it wouldn’t be the first time that Westminster could be accused of adopting a short-term view of the world, but it would be reassuring to think that those who run our affairs could occasionally look beyond the next five years of office. Most experts agree that our reliance on fossil fuels will have to come to an end at some point and UK homeowners will need to look at alternative ways to heat their homes. But the challenge of climate change and carbon reduction targets are not going to be met without some form of Government intervention, and there is no immediate prospect of further subsidies or legislation. Those installers who have been persuaded to spend time and money to train on renewable technologies are unlikely to be comforted by the thought that they will probably, at some time in the distant future, see a return on that investment. MV_Fluids_qtr_A3_Aug05 Follow us on

7/19/05

11:06 AM Page 1 @PHAMNews

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© Copyright 2015 | Plumbing, Heating & Air Movement News All rights reserved. No part of this publication may be reproduced or stored in a retrieval system without written consent from the publisher. Attributed articles represent the views of the Author(s) and are not the necessarily those of the Editor. The publishers accept no responsibility for claims made by manufacturers or advertisers. This magazine includes a number of colour editorial photographs paid for by suppliers.

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07/07/2015 11:53

July/August 2015

News Review

OFTEC welcomes Environmental excellence recognised falling oil prices OFTEC, the UK’s oil heating body, reports that falling oil prices have helped to retain demand for oil boilers despite predictions of market decline and the threat from alternative technologies. The fall in the price of crude oil means that the cost of heating a threebedroom home with oil is currently £500 cheaper than it was two years ago, and oil boiler sales for January-April 2015 are 7% up compared to the same period last year. Speaking at the organisation’s recent AGM, outgoing Chairman Martyn Bridges argued that there were good reasons to believe there was a long term future for oil. “The ingredients for a healthy oil market for the foreseeable future are in place,” he said, “and I am confident the association will remain at the forefront of the industry.” Previously Vice Chairman, Nick Hawkins, General Manager at Deso (part of Kingspan Group) now takes over from Martyn for the next two years and spoke about the challenges ahead.

Nick Hawkins, OFTEC Chair

“Our mission is to listen to and understand the needs of our 7500 plus technicians and one million oil using households and ensure we continue to provide the best, progressive support and services going forward,” he said. “Over the coming months, we will ramp up further our lobbying for more realistic carbon reduction and energy efficiency to be introduced that will encourage far greater consumer takeup. These would still include renewable technology incentives but also encompass more affordable measures, such as a boiler scrappage scheme.”

The 15th annual Environmental 2020 Awards hosted by Worcester Bosch Group recently recognised those who have made an outstanding commitment to tackling climate change through the use of high-efficiency heating technologies. The awards highlight best practice from installers who are making strides to conserve the environment by embracing the environmental potential of domestic properties. Six installers and three specifiers received their prizes from the event’s special guest Andy Bradley, Director at Delta

– Energy & Environment. The winners for each of nine categories were selected from over 100 entries. Taking the Greenstar gas-fired boiler installation award was Simon Smart of

Pumps cashback Another award for plumbing student

In a move to promote its high-performance, lower-cost brass pumps, Salamander has launched the Time to Change campaign which will give installers a chance to claim £120 cashback on their first three CT Force purchases. Installers also have a chance to win an iPad by tweeting a picture of their new CTForce pump, using @ salamanderpumps #timeforchange #IswitchedtoCTFORCE. The CT Force brass pumps are suitable for a wide range of shower specific and whole house applications, solving water performance problems throughout the home. For more information and for advice on pump selection, on-site assistance and general problem solving, call Salamander Pumps on 0191 516 2002.

Ventilation and AC markets on the rise have included increasing health, safety and energy efficiency legislation, revised Building Regulations and environmental legislation, all of which have stimulated product innovation and development. New research has also been issued by the National Institute for Health and Welfare which highlights

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the link between indoor air pollutants and reduced life expectancy. The study suggests that a change in the way that homes in the UK are ventilated, with more use of air filtration and ventilation controls, could reduce diseases such as lung cancer and asthma which can be aggravated by poor indoor air quality.

Josh Ellis, winner of the 2014 SkillPLUMB competition, has picked up another accolade – the VQ Learner of the Year Award 2015. The 21 year old student plumber from Exeter received the award in recognition of his outstanding achievement following a vocational qualification in plumbing at Exeter College, beating eight other regional winners from across England. Josh has since progressed to a Level 3 Plumbing qualification and become the main installer for his company due to the exceptionally high standard of his work. He is now successfully juggling high demand for his work with further studies at college and has recently won the college’s Apprentice of the Year award in recognition of his hard work.

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The UK ventilation and turnaround for a market that air conditioning market has seen static conditions experienced growth of 4% since the beginning of the in 2014, and by the end of economic downturn. 2019 market value is forecast The largest product to have reached a value in sector is air conditioning excess of £1.2bn, so says systems, which account the latest report from AMA for over half of the market Research. Though growth by value, followed by rates expected between 2015 ventilation products and and 2019 can be considered VAC accessories. Positive PHAM 110x292mm 14_visuals 18/12/2014 14:50 Page 1 moderate, this marks a influences on the market

Boilercare, based in Norfolk. Neil Pleasants of The Heating Company in Suffolk won for Greenstar oil-fired boiler installation, while Darren King of K Lewington Heating & Gas Specialists in Leicestershire

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took the prize for Greenstore and Greensource heat pump installation. Other winners include Paul Lammond from Streetly Gas & Plumbing for total system solution installation, and Doug Hawkins of Town & Country Plumbing & Heating for Greenspring instantaneous water heater installation. Carl Arntzen, Worcester’s MD, says: “The Environment 2020 awards are our chance to celebrate the industry’s champions of efficient and renewable technologies. Year on year I am impressed by the calibre of the entries we receive.”

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09/06/2015 10:49 10:30 02/07/2015

July/August 2015

News Review New national Presidents take the stage

Fixed price success The last 12 months have been good for YourRepair Plumbers, which reports business turnover rising to £250,000 since it was launched a year ago. The firm was set up by MD Adam Fryer (pictured above) and his partner Sarah Chell in a bid to bring more reliability and pricing transparency to the plumbing industry. Adam puts his company’s

growth figures down to strong repeat business. He says: “While householders usually hire a plumber for one job, 85% of our callouts are to loyal, satisfied repeat customers. Our clients appreciate that we’re the only local company offering fixed prices.” Based in Crewe, YourRepair Plumbers covers Cheshire and Staffordshire.

The new national Presidents for three major industry bodies have been announced for the 2015/2016 period: John Leonard of SNIPEF, Terry Stephenson of CIPHE, and John Jones of APHC. John Leonard of Belfast is the fourth SNIPEF National President from Northern Ireland. His father, Joe, was President in 1996/97 and was present at the AGM in May to see his son elected to the same office. Terry Stephenson assumes the role of CIPHE President, having been a member of the Institute for nearly 36 years and having served as a committee member on the Domestic Heating Group, the Technical Services Board, and the Education

John Leonard, SNIPEF

Terry Stephenson, CIPHE

John Jones, APHC

& Training Group. Paul Williams has been voted in as Vice President. John Jones, who is Lead Engineer at Clwyd Heating Renewable Energy Services Ltd (CHRES), steps into the APHC presidency with 31 years industry experience

which began with traditional plumbing and evolved into a speciality in renewable heating solutions. Speaking at his inauguration, John Jones said: “During my time I’ve seen many changes, from increasing quantities of

paperwork, competence schemes, green initiatives and basic changes in the technology and IT we employ in our everyday work. What is clear is that it’s never been more important to be a part of a trade association to keep abreast of these changes.”

Winner announced by JG Speedfit

Chocolate giveaway This summer BWT, the water technology specialist, is giving installers a chance to win one of its water softeners as part of its National Luxury Water campaign. Branded bars of chocolate are to be given away at selected merchants and at exhibitions, with details of the competition printed on the inside wrapper. BWT is using the competition to also promote its training sessions, which equip installers with everything they need to fit the company’s water softeners. Winner Paul Pickering (r) awarded his prize by Stuart Lee

Paul Pickering will be going to the British Superbike Championship race in Assen, Holland this September, courtesy of JG Speedfit. Paul won the latest round in the plumbing supplier’s ongoing ‘Every Metre Counts 2015’ competition, having purchased a coil of JG Layflat pipe to qualify. The prize includes flights, hotel accommodation and VIP hospitality. The competition continues, with the top prize – a Kawasaki ZX-10R bike – still

up for grabs. To enter the competition, just fill in your contact details on the back of the card found in each JG Layflat coil and send it back to JG Speedfit. Paul was presented with his prize by JG Speedfit’s Stuart Lee at the Mansfield Plumb Center branch. Paul said: “I was surprised and delighted to have won the trip to Assen. We use JG Layflat pipe often as we usually need long pipe runs with no connection joints, which the JG Layflat pipe allows.”

Reminder about new wiring regulations County shows the place for biomass

NICEIC and ELECSA have issued a reminder to installers that all electrical installations designed after 30 June need to comply with BS 7671:2008 incorporating Amendment 3:2015 of the IET Wiring Regulations. The new standard was issued at the beginning of the

year, with contractors given a six month transition period to get up to speed with the changes. The amendment, now in a yellow book, contains many new changes and requirements to the way electrical installations should be constructed.

Alan Wells, Technical and Standards Director at Certsure, which operates the NICEIC and ELECSA brands, says: “It is important that all contractors are aware of the changes and what they might mean to them when carrying out electrical installation work. Failure to adhere to the

new standards could result in legal action if the work is deemed not to comply with the revised standard. It will also be a requirement for all registered contractors to hold a copy of the current wiring regulations and demonstrate that they are conversant with the changes.”

Donations to burns charity The heating and plumbing products supplier Westco has announced that it will donate 50p to the Children’s Burns Trust for every Safeguard Thermostatic Mixing Valve (TMV) sold. The Children’s Burns Trust is a national charity that works with NHS professionals and families to help fund rehabilitation and support for children living with burns. In addition, the Trust also undertakes

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awareness raising campaigns to reduce the number of burns and scalds happening to children in the first place. Westco MD Nick Horton comments: “We’re keen to see the safest, most energy efficient products becoming standard for all plumbers and installers. With this in mind, it’s vital that, as an industry leader, we promote the importance of safety through the use of appropriate

products. However using the correct TMV-approved valves is only half the battle when it comes to protecting our most vulnerable. Once installed, regular maintenance and checks are essential. “We hope that by supporting the Children’s Burns Trust we won’t just help raise much-needed funds for child burn victims, we’ll also raise awareness of this very important issue.”

Visitors to some of the UK’s major county shows this summer will have the chance to see Euroheat’s new exhibition vehicle. A purpose-built 14m artic trailer provides a ‘mobile home’ to display the company’s biomass boilers and equipment. Simon Holden, co-founder of Euroheat, says: “County shows are a key marketplace for us, where the rural community are the main recipients of biomass. By having a presence we’re well-placed to talk directly to end users. Our new exhibition vehicle makes this task a whole lot easier, with everything we need in one place, set up and ready to show.” The Euroheat exhibition vehicle will be attending the Royal Welsh Show (20-23 July), Pembroke Show (19-21 August) and Chatsworth Show (4-6 September).

07/07/2015 15:08

“This van, and everything in it, could be yours!” Max, the most excitable plumb

er in Hartlepool

Polypipe is offering one lucky winner the chance to win a Ford Transit van, fully kitted-out with racking and packed full of plumbing components. The prize includes: •

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6/25/15 4:07 PM 02/07/2015 12:53

July/August 2015

News Review

BRE Innovation Park unveils the e4 Business award for Stevenage plumber

Ten years after opening the BRE Innovation Park, Lord Prescott returned to the Watford site to help celebrate its 10th anniversary. The Park is home to some of the world’s most sustainable buildings, landscape designs and many hundreds of innovative low carbon products, materials and technologies. The event included the launch of the Park’s latest project, the Wienerberger e4 brick house, which will be the first home to be assessed under BRE’s new Home Quality Mark. Speaking at the event, Lord Prescott said: “It is great to see a new home like e4 on the market that’s affordable to build and run, quick to

Lord Prescott (l) and Keith Barker, Director of Wienerberger UK

construct, promotes health and wellbeing and has a minimum adverse impact on the environment – a great combination of features that couldn’t come at a better time when housing is in crisis.” “To date the Park has

featured 18 unique projects,” says Director of BRE Innovation Parks Network, Dr David Kelly. “These represent diverse and collaborative approaches to sustainable design, construction and refurbishment which have

pushed the boundaries of current knowledge and practice, driving change across the built environment.” The e4 house was built by brickmaker Wienerberger and designed by engineering and design consultancy ARUP. The house is so called because it emphasises the four principals of energy, economy, environment and emotion. Products featured inside the house include sustainable bathroom products from Ideal Standard. The displays highlight economical water usage and the company’s eco-friendly solutions, such as the Tempo Arc bath with 139 litre capacity, low flush WCs and flow regulated taps and showers.

LG moves to new HQ in Brooklands

London presence Air conditioning and air source heat pump supplier LG has moved to new headquarters from its former home in Slough. Now located at the Brooklands motor circuit in Weybridge, Surrey, the new facilities are the UK headquarters for all LG divisions. “We’re looking forward to settling into these impressive new surroundings quickly,” says LG’s Donna-Marie Evans. “It will be good to have additional space and we look forward to welcoming our contacts to our new home in the months ahead.”

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Renewables and underfloor heating specialist Rehau has unveiled a new display area at the London Building Centre. The new Rehau Hub includes an exhibition space featuring product displays, along with meeting and presentation areas. Products on show include the Rauvitherm and Rauthermex district heating pipework and Raugeo ground source solutions, as well as an

extensive range of underfloor heating, chilled ceiling and Thermally Activated Building systems. Speaking at the event, Rehau’s UK Chief Executive Martin Hitchin said: “It’s now estimated that around 80% of all building projects in the UK are influenced by an individual who is based in London, so our presence here has never been more important.”

Plumbing and heating firm C&J Heating has won the Stevenage Business of the Year at the 2015 Federation of Small Businesses (FSB) Hertfordshire Business Awards. Run by father and son entrepreneur team, Nigel and Lewis Howard, the firm has been recognised for a number of achievements including increasing their turnover by 50% in the last twelve months, overcoming national competitors to win some large scale national heating contracts and becoming the face of the Smart Installer

Club for national business HomeServe Alliance. Lewis (pictured above) comments: “We are over the moon to win Stevenage Business of the Year at this year’s FSB awards and would like to thank our employees and customers for all of their support. The FSB awards are all about recognising SMEs and the hard work and dedication we put in every day. The big players often get all the credit in the heating industry, so it is great to be able to fly the flag for the smaller heating businesses across the country.”

Handy hints guide Available from Worcester is a new Handy Hits guide that installers can pass on to their customers as part of their handover process. The launch of the guide follows research from the boiler manufacturer which revealed that 45% of homeowners in the UK do not understand their heating and over two thirds admit to not knowing how to use their controls.

The guide covers advice on radiators, servicing and top tips for saving energy and reducing running costs. An extensive frequently asked questions section also provides the end user with a first port-of-call should they ever have any technical queries. The free guide can be ordered by calling 0330 123 9119 or by emailing brochurerequest@uk.bosch.com.

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07/07/2015 12:33

July/August 2015

10 News Review Plumbing prize for Warm up to heating controls network Aberdeen student Drayton is inviting installers of heating controls to join the 9º Network, its new loyalty scheme. Members will receive a range of benefits, from extended guarantees and training opportunities to priority technical support, new product previews and access to exclusive content on the website. The scheme’s name comes from research showing that

Richard Wilson (centre) from North East Scotland College and Sugplumb, winner of SNIPEF SkillPLUMB competition

The 40th Annual SNIPEF SkillPLUMB competition was won by Richard Wilson, a third year plumbing apprentice from Aberdeen who works for Sugplumb. North East Scotland College, where Richard studies, hosted the event in June. A total of 13 participants from colleges and training centres across Scotland competed in the competition, which involves practical exercises in copper pipework and lead work. The work of

the participants is assessed and marked by a panel of technical experts. Second prize was awarded to Algirds Balta, of Borders College, employed by Greenheat Renewables in Roslin, and third place went to Matthew Gorrie of Perth College UHI, who works for L.W. Haddow Plumbing and Heating Ltd, Perth. Richard may go on to represent Scotland at SkillBUILD UK in Birmingham in November.

as soon as the temperature dips to 9°C, homeowners and installers alike begin

taking a greater interest in Drayton’s products, and this meant a noticeable spike in the number of visitors to the website. “We’ve been analysing the data and it’s clear to see that as soon as the temperature hits 9°, people begin to take more of an interest in their home heating,” says Product Manager David Kempster. “For installers, this is the

ideal time to recommend controls installations and upgrades to customers so that systems can work as efficiently as possible before the colder months set in. In doing so, installers can boost their business from the additional work required.” To find out more about the Drayton 9° Network, visit: www.draytoncontrols. co.uk/9degrees

Free breakfasts Grab some free breakfast from Greggs with every purchase of Xpelair’s Simply Silent Contour fans before the end of September. Choose from a bacon, sausage or egg breakfast roll with a choice of regular Fairtrade coffee, tea or small orange juice. Each purchase of an AC or CV model in square and round variants will earn a voucher for the free breakfast.

Lee Stones from Xpelair says: “It couldn’t be easier to claim your free breakfast on Xpelair, and this is a further incentive to choose Simply Silent, which has already proven extremely popular across both the private domestic and social housing sectors.” The claim forms are available in-branch or online at www.xpelair. co.uk/breakfast

GOLF DAY SUCCESS: The annual Simon Austin Golf Day, held in memory of the former MD of Vaillant who died in a car accident in 2004, recently took place at The Shires Golf Club in Hertfordshire. Pictured (l to r) are: Tony Smith (Courtney Smith Group), Russ Jackson (PHAM News), Alan Jones (Trianco), Simon Arundale (Invensys), Mark Burns (Glow-worm), Alex Austin (Simon’s son) and Jack Buckley (Vaillant). The new proud holder of the Simon Austin cup is Mark Burns.

You don’t take chances. You can trust Wilo.

The Wilo-Yonos PICO delivers great efﬁciency integrating proven technology, backed by a 5-Year Warranty. You can trust Wilo.

Integrated LED display Tool-free electrical Wilo-Connector Unique pump venting function Simple adjustment with pre-selectable speed stages For more information visit www.wilo.co.uk or call 01283 523000

Pioneering for You ENQUIRY

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PEOPLE on the Move Leeds based boiler manufacturer Ravenheat has appointed Mike Maher as Area Sales Manager to join its growing sales force. Responsible for Birmingham and the Midlands area, Mike’s primary responsibility will be strengthening relationships with the company’s existing network of merchants while also developing relationships with new customers. Kamlesh Vadukul has joined LG as Sales Manager – Heating, with responsibility for building the air source heat pump business. With an MSc in Sustainable Energy from Cardiff University and a BEng in Environmental Engineering from the University of Nottingham, Kamlesh spent four years with Daikin and six months at Rotex in Germany in product management roles before joining LG. Smith’s Fan Convectors has appointed Craig Scanlon to the role of Regional Manager for North London and the South East, which incorporates Buckinghamshire, Bedfordshire, Cambridgeshire, Hampshire, Hertfordshire, Oxfordshire and West Berkshire. With over 14 years experience in retail and trade, Craig is an experienced heating and plumbing sales professional. Flushing specialist Siamp has appointed two new Area Sales Managers to meet demand in the South East and Midlands areas. Adrian Moore will be covering the South East while Bob Wainwright (pictured) will take responsibility for the Midlands. Both are tasked with increasing demand from current stockists and appointing new outlets in their areas. Radiator manufacturer Stelrad has announced the appointment of a new Southern Regional Sales Director. Tony Hildrow joins the Rotherham based company having spent the last three years with the T Brown Group as Client Relationship Executive. He also worked for Vaillant for 27 years before that, becoming the Southern Sales Director in 2008. HRP has named Dave Hilton its new Training Centre Sales Manager. Dave comes to the role with extensive experience of sustainable building and MCS technologies, working for manufacturers to deliver courses for installers, specifiers and designers to achieve industry certification. He will be developing HRP’s training at a time of planned expansion. He has a Master’s degree in Architecture. Shower specialist Aqata has appointed Nick Boys to the position of Regional Sales Manager for the south west of England. With over 12 years experience within the bathroom industry, Nick joins as the latest member of an expanding sales force. He will continue the strategy of forging strong working relationships within the retail sector and promoting sales of Aqata’s luxury shower enclosure portfolio. Danfoss has strengthened its national sales team for domestic heating controls with the appointment of two new Area Sales Managers. Darren Fretter-Hall will be responsible for developing sales to merchants and installers throughout the East Midlands while Bobby Wells (pictured) takes up the role of Area Sales Manager for the north east of England.

COMPETITION

Win f£p1re0m0iu0m worth o

! s l i a r towel

This month we’ve teamed up with leading radiator manufacturer Stelrad to give readers the chance to win £1000 worth of the company’s high quality towel rails – the popular Caliente and Concord models. Market leader Stelrad is seeing sales of its premium panel, designer, low surface temperature and towel rail products growing steadily as more and more installers and specifiers become aware of the impressive range of products available from Stelrad. Stelrad manufactures and sells more than 2 million radiators a year and recently launched its new Vita range of radiators which brings quality radiators to the marketplace at published prices that mean anyone can afford to use the market leading branded radiators. They’re available now from a merchant near you!

The prize The Caliente and Concord towel rails offer high quality dedicated towel rail products that match the extensive radiator styles of the same name but equally look great in a bathroom or wet room in a home where traditional panel radiators have been used in other rooms. Spanish for ‘heat’, Caliente (pictured below) has quickly become a favourite designer radiator model. Available in both single and double Caliente towel rail models – the attractive tubular finish will grace any bathroom, shower room or wet room environment. The Concord towel rail (pictured right) offers a sleek, flat tube design, which provides a contemporary solution for a wide range of building applications. Both the Caliente and Concord towel rail models are available in 35 stunning colours – a shade for every interior.

How to enter

Simply look at the question below, write your answer in the freepost reader enquiry and registration card inside this month’s issue and send it to us. For example, if you think the answer is Ryvita, write 102 on the card. Couldn’t be simpler! The winner will be drawn from all the correct entries received before the closing date of 24th August 2015. Only one entry is allowed per reader.

What is the name of the latest range of radiators launched by Stelrad? Vita......................101

Paul Hawkins is the new National Business Development Manager for Remeha Commercial. He is also the company’s new Area Sales Manager for the North East. With nearly 30 years experience in the commercial heating industry, Paul brings a wealth of technical knowledge and sales experience from previous managerial positions at Ideal Commercial, Bosch Thermotechnology and Baxi Commercial.

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Ryvita...................102 Belvita...................103

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July/August 2015

12 YOUR Views

Sponsored column

July/August 2015

Training Update Skill up in heat pump tech A partnership between NIBE and NAPIT has seen the launch of the heat pump manufacturer’s fourth training facility. Courses will be delivered out of the South West Electrical and Renewables Training Centre in Bristol and cover NIBE’s air and ground source heat pumps as well as its pelletfired biomass boilers. Catering for both experienced and novice heating professionals, training is designed to deliver all the skills needed to carry out NIBE installations to a high standard. Air source and ground source heat pump courses will be available at both foundation and intermediate levels, and

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Wall-hung sanitaryware With good back-up, readily available spare parts and easy access to the cistern, there’s no reason why the installation of a Geberit wall-hung sanitaryware system should cause any problems for the installer, says Product Manager Graham Aird.

the centre will also have the facility to offer in-depth biomass training. The Bristol facility is fully equipped with a variety of NIBE renewable heating technologies, control systems

and hot water storage solutions. Training focuses equally on theory and practical elements. For more information or to book a NIBE training course, email training@nibe.co.uk.

technologies, they fly the flag for energy efficiency, and together with their superior solid brass components, they are perfect for hands on repeat training for both

novice and experienced installers.” Ravenheat MD Louis Pickersgill adds: “Our new White Heat range represents the next generation of affordable high efficiency combination and system boilers, and trainee installers are able to appreciate at first hand the quality training and the reliability for which the Ravenheat brand is recognised.” Brookhouse Training introduces trainee gas engineers to real world working environments through practical training and work placements in the industry. PHAM NEWS ENQUIRY No.

www.brookhousetraining.com

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More apprentices make the grade in Burgess Hill The Steve Willis Training Centre recently hosted a graduation event at its Burgess Hill facility to celebrate nine of its apprentices graduating with a City & Guilds Level 2 NVQ Diploma in Plumbing and Heating. It’s a two year course that combines classroom based learning with practical experience in the workshop and on the job with their employer. Currently, all of the graduates remain employed within the industry and eight of the nine have now gone onto start their Level 3 NVQ Diploma in Plumbing at the

with Geberit

Maintenance made easy

White Heat joins Brookhouse Bradford based Brookhouse Training has incorporated equipment from Ravenheat to its facilities with the addition of White Heat branded boilers, both system and combi models. James McConnell, Director at Brookhouse, comments: “Brookhouse is one of the leading training centres in the UK, offering gas courses that have been designed by our industry experienced trainers, but also with our customers in mind. Hence, it makes sense to support our learning programmes with the very best that technology has to offer. “Ravenheat boilers not only come complete with the company’s tried and trusted

KNOW HOW

Any installer who takes pride in their work and the high standard of customer service they provide never simply completes a project and walks away without offering some kind of back-up service in case of maintenance issues. And the same can be said for Geberit. For us, looking after our customers is not just about providing our products and then moving on to the next sale. We want installers to be confident in the brand, the products and the services we provide. Offering technical support, free training and a dedicated after-sales service are all important factors of the Geberit Knowhow – giving our customers confidence that they haven’t just chosen a product, but a complete service. From time to time nothing beats talking to someone in the know in order to prevent too much head-scratching when installing and carrying out maintenance on wallhung systems. Sometimes just a little reassurance that you are doing things right or some tips on how to make things even better can go a long way. That’s why our technical team are only ever a phone call away. Our Area Managers too have relationships with their customers that go far beyond the sale, and are there to offer advice and support along the way.

Online service Of course, it’s not always necessary to even pick up the phone, due to the amount of tools we have created that are at your disposal. Spanners and wrenches may be essential pieces of kit for installers, but we also recognise that a well-resourced website is another one. Again, for us, a website shouldn’t just be there to help sell products, it’s a goto tool for information gathering for our customers while they’re working. From a fully searchable product catalogue to details of our latest training dates, it’s all there. And because sometimes it’s nice to have a little back-up during the fitting process, installers can access a whole wealth of step-by-step videos on the Geberit YouTube channel that will guide the way.

On the go

Burgess Hill Centre. MD, Steve Willis comments: “I am extremely pleased with what these young lads have achieved, especially

since two had started their apprenticeship elsewhere and we stepped in to assist them.” PHAM NEWS ENQUIRY No.

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Because installers are busy people who rarely, if ever, sit in front of a computer screen, all of this can be accessed via a mobile phone or tablet, thanks to the Geberit ProApp. Giving you Know-how at your fingertips, this handy tool provides immediate access to product information. Not only will it help identify products installed, it can also

help you find technical and installation details of the products about to be installed and makes ordering spare parts a breeze. Back-up whenever and wherever you need it is important, but so is the reassurance that the products you install will stand the test of time. It’s all well and good fitting the latest sanitary technology today, but will it be fixable should it need to be five, 10 or even 20 years down the line? The only way of guaranteeing this is by knowing that the spare parts will be available, which is why we offer a 25 year spare parts guarantee.

Components can be easily accessed by simply removing the flush plate

Easy access So the product’s available and simple enough to order, but is maintenance likely to cause a headache? One of the main preconceptions of wall-hung sanitaryware, among both installers and end users, is that maintenance, should it ever be required, will cause a lot of mess and hassle – after all, the cistern is hidden behind the wall so it’s going to take some work to get at it, right? Not so with a little Geberit Know-how. That’s because all the internal components of the cistern can be accessed easily simply by removing the flush plate, with no tools required: • Sigma plates are lifted from the base of the plate where they are spring mounted • Kappa plates are spring mounted from the left • If a pneumatic button is being used, an access hatch will have been installed either through a removable panel or shelf so that you can still gain access to the components. From initial installation through to aftersales and maintenance, having the Geberit Know-how means you’re well-supported on every job. View our installation videos to find out more

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28 STEP by step

Retrofitting a multizone system Controls technology has developed rapidly over the last five years with a big increase in demand for smart heating controls. Steven Hancock, Director of Staffordshire based Mere End Consultants and Plumb Arena, provides a guide to installing the Honeywell evohome system.

ere at Mere End Consultants we get a lot of customers with medium to large properties asking about the benefits of installing smart heating controls, and our answer is simple – the benefits are huge! We always like to go through the property specifications with the homeowners to find out what they already have and what they would like to get out of smart heating controls. Once this is agreed, we then go through our system builder checklist as it is essential to know what products are needed. This particular home had two separate heating zones – upstairs and downstairs – and they wanted to control up to 12 zones. As they also wanted to control their hot water (Megaflo hot water cylinder) we decided that the best product in this case was the Honeywell evohome system. Before going in to install the system, we like to carry out a functionality check to ensure the new control system will work in the home. Once this is done and we are happy with the best place to install the controller, we go through each zone to determine timings and temperatures for the system. Then it is time to draw up the heating plan. When the customer is happy with this we source the products and get a date booked in for the installation. The products needed for this installation were: one evohome controller (and wall mounting kit), 17 wireless radiator controllers and a hot water kit.

(1) Before we start dismantling the boiler and the old controls in the home, we do a signal strength test using a wireless kit consisting of a wireless thermostat and a BDR boiler relay. We move to the furthest points throughout the house to check that the controls signal from the proposed controller location is received loud and clear.

(2) Once we are happy with the signal, we move on to

checking out the existing wiring at the boiler, the programmer, room/cylinder thermostats and also the main wiring centre and zone valves located in the airing cupboard. Before proceeding, it’s important that we establish that the existing system is operating correctly. Carrying out routine electrical checks makes life easier and is also important for safety. We trace the wires by exposing the timer and look for the switch’s live signal to the boiler. For best practice we label all the wires at the boiler and wiring centre adjacent to the hot water cylinder.

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Note: Before any smart control installation, installers should check the manufacturer’s installation instructions for the boiler and research the specific wiring requirements, especially where permanent live supplies for pump overruns are required. Also, any specific requirements for a hydraulic system bypass must be observed.

(5)

Once all the wiring in the system is complete, we move onto the radiators and fitting the wireless radiator controllers. It’s always important to check whether the radiator controllers need additional adaptors or if they can simply be screwed onto the existing TRV using the standard M30 adaptor supplied with each radiator controller. It’s certainly worth checking out this requirement at the survey stage!

(3) Moving to the Megaflo hot water cylinder, the existing system has three zone valves: One for domestic hot water (which remains operational) and two heating zone valves. We make the latter valves redundant (and locked in an open position) so that the evohome system can operate to its full potential, as new radiator controllers now cater for multi-zone control. We electrically isolate the heating zone valves to keep the system safe. To allow integrated hot water control, we remove the existing redundant hot water cylinder thermostat and insert a new evohome NTC sensor in the Megaflo’s dry sensor pocket. Note: Unvented hot water cylinders such as the Megaflo also have an integrated overheat thermostat wired in series with the cylinder thermostat. This de-energises the hot water zone valve in the event of an overheat fault. It is vital that we maintain the functionality of the overheat thermostat and it should be rewired in exactly the same way.

(4) Now it’s time to fit the hot water sensor transmitter, which provides the wireless transmission between the cylinder and the evohome controller. We also install wireless BDR relays to switch the boiler live supply and to operate the hot water zone valve. For ease of installation and appearance, we use single gang pattress boxes for transmitter and BDR relays. It’s important to keep transmitters and BDR relays at least 30cm apart to avoid any signal interference. The great thing about evo is that it simplifies the whole wiring system. Trunking the wires and labelling them keeps the install neat and helps to make life easy if any future work needs to be carried out on the system.

(6) Once all the radiator controllers are in place, they are

ready to bind to the main evohome controller. Consulting the heating plan and the homeowners, we name the zones in the home. It is best to clear the evohome controller of all pre-programmed zones and replace them with the ones that you have agreed with the customer.

(7) Once this is all programmed in, it’s simply a case of

pairing the zone with the relevant radiator controller. It’s always best to refer to the heating plan to cross reference. In seven simple steps we have retrofitted a two-zoned, four bedroom house into a 12 zoned heating solution with a controllable hot water system as well. And the best bit? The installation of the evohome system will aid in achieving up to a 40% saving on their energy bills, leaving us with a very happy customer. www.honeywelluk.com

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Tigris K1 Commercial Press-Fit System

Press-fit doesnâ&#x20AC;&#x2122;t get any more impressive Multilayer composite pipe resistant to oxygen diffusion with a thermal expansion comparable to copper. Patented hexagonal nose reduces push-in force. Defined-leak window reveals unpressed fittings at pressure test. Robust PPSU fitting for corrosion and temperature resistance. Flexible pipe means fewer fittings and faster, lower cost installation.

Proven performance. Unique benefits. Real value. Widely used in Europe, Wavin Tigris K1 is proven and perfected for all commercial plumbing and heating projects. With a fast, press-fit connection system that removes the need for hot works permits and flexible pipe which requires fewer fittings, the system delivers significant cost and time savings. In addition, Wavin Tigris K1 has connections for copper and Hep2O plumbing and carries a 10-year system guarantee. Your installation can be supported by our technical centre and with WRAS, DGWA and KIWA approvals, press-fit doesnâ&#x20AC;&#x2122;t get any more impressive.

ENQUIRY

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BATHROOM Design 31

Practical and stylish storage solutions Space saving in bathrooms has become big business as homeowners look to maximise the use of one of the busiest rooms in the house. Gemma Cornes, Product Manager at Twyford, gives an insight into the multitude of products available to make the most of this trend.

ext to the kitchen, the bathroom is the second most important and busiest room in the house, leading some homeowners to look at adding a small en-suite for extra flexibility. At the same time, there is a growing trend for multi-generational households, with students returning home, youngsters staying on while they save for deposits and older parents being cared for. This marked social change, with Gemma Cornes, Twyford all of these other factors, is putting pressure on the bathroom, with ever more being asked of it. You may think this poses a headache for installers, feeling you have to squeeze in a toilet, basin, shower or bath plus all-important storage, but this isn’t true anymore. Manufacturers are now on the case and constantly developing products that make small spaces work extra hard to deliver real everyday user-friendliness, without forcing the homeowner to compromise on style, quality or enjoyment.

Tricks of the trade Short projection toilets and washbasins maintain all the functionality of standard models without eating into the bathroom floor space. Oblong shaped washbasins with a shorter forward projection and combined with a vanity unit are a good option because they are space conscious. A wider washbasin offers a proper basin size, while features such as an integrated shelf also provide somewhere for soap and toothbrushes to be easily at hand. Inset towel rails on the side of a vanity unit provide a neat place for a hand towel to be stored away. The space above the washbasin also offers up some options for installers and a mirror cabinet is a great choice. It combines valuable storage, which doesn’t impinge on the bathroom space because of its narrow projection,

Extra storage with furniture options from the e100 range

Twyford’s wall-hung e100 handrinse basin and vanity unit

with the sleek lines of the mirror reflecting the light to make a bathroom look bigger. Mirror cabinets with fold-down doors which double up as extra shelves are especially popular because they keep everyday toiletries at eye level for easy access.

On the up

Shower spot You can put the dead space in a corner to good use by installing an offset quadrant-shaped shower tray and enclosure because the sliding doors don’t encroach on to the precious bathroom floor area, or fit a corner washbasin and vanity unit to add more useful storage into the mix. It’s worth considering ceramics and furniture that are wall-hung when dealing with small bathrooms. This approach is becoming increasingly common as more buildings are being designed with the plumbing to accommodate wall-hung ceramics. They are an excellent choice for compact bathrooms because they offer a more minimalist appearance and a so-called floating effect, meaning they are not taking up much space. The associated pipes and cistern for a wall-hung toilet are all hidden, making for the tidy and streamlined look homeowners like. Of course, as well as the illusion of space, a wall-hung suite also means the floor is much easier to clean, which is always a bonus for the homeowner.

You can also make the most of vertical space by fitting tall units in a bathroom or en-suite as an ideal solution for organising storage to give an uncluttered look. Even better, if space allows, fitting two side by side works really well as they can be used by different family members, whether ‘his and hers’ or ‘adults and kids’. Really, the key to successfully installing a compact bathroom is to factor in the considerations of all of its users, whilst maximising the space available to meet their needs. There is so much choice out there now that the job has certainly become easier.

Find out more For more information on the space-saving ideas available from Twyford, please enter the number below. www.twyfordbathrooms.com

PHAM NEWS ENQUIRY No.

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How to address space constraints In response to the trend in new-build homes incorporating smaller family bathrooms, and the growing popularity of adding in en-suites, Twyford developed the e200 space-saving range of ceramics and furniture. The collection is said to be characterised by smart design and clever features that bring bigger-bathroom benefits to compact spaces. The 320mm corner handrinse basin and 500mm corner washbasin make the best use of corner spaces, and shortprojection offset washbasins provide a useful shelf feature to free up valuable space. A square design, compact, wallhung toilet also maximises space and

features Twyford’s Flushwise watersaving technology. Fashionable furniture is available in high gloss white and grey and the 500 and 650mm furniture units come with an integrated side towel rail, and door handles can also be used as hanging space. Twyford’s Total Install wall bracket system is available as an optional upgrade on e200. All Energy ceramics come with a 25 year guarantee. The e200 range is part of the Energy Collection from Twyford, which also includes the value-priced e100, the stylish e500 sanitaryware and furniture, plus two shower enclosure ranges, es200 and es400. ENQUIRY

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32 Bathroom Design

Making the most of small spaces Homes may be getting smaller in the UK, but that’s no reason to limit creativity in the bathroom. Georgina Spencer, Marketing Manager for Roca, highlights some of the storage ideas and finishing touches that can provide a bit of luxury in the smallest of spaces.

Storage essentials

id you know the average British bathroom measures just 1.8m x 1.8m? That’s pretty small and looks set only to get smaller as our population continues to increase, with demand for housing particularly high in cramped inner city areas. You might think that our shrinking washrooms are no place for luxury, but with clever design tricks (many of which don’t cost the earth) and a focus on spacesaving, functional, yet stylish products, your customers can enjoy a ‘spa-like’ experience, even in the smallest cloakroom.

One of the key tricks for making any bathroom look bigger and more ‘expensive’ is removing clutter. You don’t walk into a hotel and get greeted by endless rows of bottles, so by hiding bathroom essentials from view customers can get one-step closer to creating their own high-end washroom – a trick that can be fairly inexpensive too. Think short projection vanity units and mirrored wall cabinets to bounce light around the room. Clever storage ideas include making use of the void under the bath or shower seats that conceal pull out drawers.

Space savers One of the key innovations that has made it possible to create a high-end look in a small space is wall-hung. Whether WCs, basins or general furniture, wall hung offers short projection, less clutter thanks to the removal of pedestals, with cisterns hidden from view and increased cleanliness; wall-hung products can easily be mopped underneath, with nowhere for dust and grime to hide. The technology housed within these ‘wallhung wonders’ has also come on apace. Air injection technology, like that found in our

Wet look

The Duplo installation system from Roca

In-Tank Meridian, negates the need for a cistern entirely, saving even more space (as well as water).

Give your customers Luxury Water

If the space you’re faced with is really tiny, why not suggest a wetroom, an enduring trend that’s ideal for making the best use of really tight areas. This can be achieved by either turning the whole space into a shower area by waterproofing the walls, ceiling and floor, or some segregation can be maintained by using low-level trays and frameless glass screens to create an illusion of seamless space. Underfloor heating is ideal for wet rooms to dry out tiles, keeping grout lines clean, while stopping the floor from being slippy. In general, choosing underfloor heating in the bathroom not only makes this often-cold room warm, it will allow homeowners to choose more of a statement radiator, with larger spacing between rails for towels.

Shower power Everyone loves a shower, now our favourite way to wash, with many small space bathrooms doing away with the bath all together. Large waterfall shower heads are big at the moment, but these are not just the reserve of the shower cubicle. Many family bathrooms have an over-bath shower, a simple and cost-effective solution where space is an issue. Options like our Victoria T shower column with Rain Sense showerhead mean luxury can work in this more traditional configuration, with a thermostatic mixer and easy-to-install benefits allowing the average home to enjoy a slice of luxury. In general the power shower, while providing a high-end washing experience, wastes too much water. Modern showers include aeration to deliver the power feel while actually saving water, proving

The perfect way to your business To register your interest in installer training Email: Installertraining@bwt-uk.co.uk or call us on 01376 334 200

Touch of luxury – the Rain Sense showerhead

luxury doesn’t have to come at a cost to the environment.

Tasteful tiling Tiles are often the primary wall covering in small bathrooms and can really elevate a room. Current trends include combining different colours and textures, and large format tiles, which are easier to install and look sleek in any scheme. By choosing large tiles, grout is minimised, reducing the potential for discoloured grout that will ruin a high-end look. Alternatively, why not go for a coloured grout – a new approach that will make a bathroom bang on trend, while removing potential fading issues.

Finishing touches The devil’s in the detail, and a few special finishing touches will help elevate a bathroom space. Taps are one such detail, with the latest trends including easy-clean chrome and smooth bodies, with no visible holes where a pop-up waste would usually be fitted. Smooth bodied taps can even make life easier for installers. Our newest ranges incorporating smooth bodies have ½in tails, making them simple to fit, as well as helping customers with low pressure. Mixer taps are becoming commonplace, with separate hot and cold taps out of fashion – although for more traditional bathrooms these may be more appropriate. Taps have also joined the WC and basin on the wall, for the ultimate in contemporary design. Some of the most high-tech taps pay as much attention to how water flows out of them as to how they look on the basin, with flow straighteners (ideal for low pressure bathrooms) and even waterfall functions. Our new Singles Open range sees water flow in a circular waterfall, delivering a luxury, statement feel for the most on-trend bathrooms. Water saving is still on the agenda too, with an integrated flow limiter, which mixes in air to give the power feel without the water wastage. With clever design tricks and the right products, anyone can have a bathroom to be proud of. Help your customers create a small-space spa in their homes – a solution for even the tiniest of London flats. PHAM NEWS ENQUIRY No.

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ENQUIRY

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Geberit Duofix

Wall-hung? We‘re right behind you. The easy way to install the modern bathroom look your customers want. ut o b a ore als m t u d o fession n i F ? sy the pro . a m e e t w s o y H from ﬁt the s x ﬁ o Du dy a e r l who a eritUK

@Geb

The Geberit Duofix frame system is the backbone of any modern bathroom. Developed in partnership with today‘s installers, it’s packed with many clever features to make your job easier. All frames are load tested to 400kg, height adjustable and include the fittings for a quick, hassle free installation. Moreover, with hands on training at superb purpose-built training facilities and an expert technical team just a call away, Geberit Duofix is right behind you in more ways than one. → www.geberit.co.uk ENQUIRY

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34 Bathroom Design

On top of the latest trends Homeowners want advice on how to be more creative in the bathroom, so it’s important to be aware of the latest design trends and style options – so says Mark Stratford, Bristan’s New Product Development Manager.

s a growing number of homeowners look to refresh rather than completely refurbish their bathroom, it’s important for installers who want to offer a more personalised service to be aware of the latest bathroom trends. The good news is that one easy way they can do this is by investing a small amount of time into exploring the latest bathroom trends, and the products that not only tick the right boxes for energy saving, but for customer style aspirations too. As we pass the mid-point of 2015, it’s time to step back and take stock of the trends which have emerged in the first half of the year. This year, the bathroom has evolved into a living area, with more and more homeowners placing a higher emphasis on style than ever before. This presents a wealth of opportunities for installers, especially for those with a strong understanding of key design trends which they can recommend to their customers.

For the already time-stretched installer, finding the time to keep up-to-date with the latest interior and bathroom design trends may seem an impossible task, so here are three key areas that savvy installers should make sure they know about.

Accessorise Whilst the economy has steadily begun to recover, there is still an atmosphere of caution, reinforcing the ‘improve not move’ attitude from homeowners. Therefore, for homeowners looking to refresh their bathroom updating their accessories and replacing smaller fittings can be the perfect solution, providing a great opportunity for installers to advise on tap styles and how different designs fit into a wider bathroom décor. In terms of product finish, sleek chrome remains as popular as ever. However, this year has seen colour coming back into the bathroom, which instantly injects new life into tired bathrooms.

There has also been rising demand for European styles, as British consumers look to the latest overseas designs for inspiration. A very popular feature at the moment is crossheads which flare downwards slightly, almost like petals, which provides a refined shape to the design.

Mix and match Whether it’s textures, styles or colours, this year consumers have been creating unique designs by taking a mix and match approach. The combination of different materials has proved popular, with installers seeing more eclectic bathrooms in homes, which feature wood and metallic themes being brought together, and most recently, a marriage of classic and contemporary design elements. When advising a homeowner on how to get a mix and match look, it is sometimes easiest to actually accompany them to a showroom so they can ensure the contrasts

which seem like a good idea in theory actually work together in practice.

Modern touch Continuing the mix and match theme, installers may find that customers want to adopt the latest technology whilst maintaining an overall classic look for their bathroom. Mixer showers with digital technology, for example, are a simple way of striking that balance without having to engage in serious remodelling. With digital showers, such as our Artisan Evo, the shower mixing unit can be installed away from the shower area itself. This means that it can be installed quickly and easily without breaking through tiles, with the wireless controller fitted anywhere within the showering area to offer a contemporary stylish solution that meets the needs of the modern consumer. Equally, a traditional style tap

Bristan’s Artisan Evo shower

with a contemporary twist can be a subtle way of achieving a modern classic style without creating too steep a contrast. Our Cascade range, for example, is based on a traditional crosshead design, but takes inspiration from a trapezoid shape, which adds an interesting modern twist to the taps. It can be all too easy to forget that homeowners also value guidance when it comes to style. Staying up to date with the latest design trends gives installers another opportunity to connect with clients and keep one step ahead of the competition. PHAM NEWS ENQUIRY No.

www.bristan.com

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Soft Air technology

IN-TANK MERIDIAN

THE FIRST WC TO HAVE THE CISTERN INCORPORATED WITHIN IT. Roca has revolutionised the world of bathrooms with the new award-winning In-Tank Meridian back-to-wall and wall-hung WCs, the first of their kind to have a concealed cistern integrated within the pan. This removes the need for installation systems incorporating a separate concealed cistern, frame and flush plate. For a detailed product leaflet, please visit www.roca-literature.co.uk or email marketing@uk.roca.net with your details. Contact our Marketing Department on 01530 830080 for local displayists if you would like to see the In-Tank Meridian.

@RocaUK Winner of the following prestigious awards: • kbb Innovation Award 2013 – Visitor’s Choice • Housebuilder Product Awards 2013 – Highly Commended • Designer Kitchen & Bathroom Awards 2013 – Gold for Innovation in Functionality • SBID International Design Awards 2013 – Best Contract Product

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LABELLING DOESN’T HAVE TO BE LABOURED… LET US SHOW YOU HOW AT ONE OF OUR EVENTS. From 26th September 2015 all installers of heating and boiler systems will have to comply with the new EU Energy Related Products Directive. It affects the efficiency and labelling of systems. Plumb & Parts Center are hosting a series of nationwide events in conjunction with major manufacturers that will help you understand your obligations under the directive and more importantly the opportunities it presents. Date

Town/City

Venue

Date

Town/City

Venue

20 April

Coventry

Coventry City F.C. (Ricoh Arena)

2 June

Manchester

Stockport County F.C. (Edgeley Park)

21 April

Darlington

Mowden Park R.F.C. (Northern Echo Arena)

3 June

Glasgow

Hampden Park

22 April

Newcastle

Newcastle United F.C. (St. James' Park)

4 June

Edinburgh

Hibernian F.C. (Easter Road)

23 April

Carlisle

Carlisle Racecourse

9 June

Dundee

Best Western Queens Hotel

27 April

Nottingham

Notts County F.C. (Meadow Lane)

10 June

Aberdeen

Aberdeen F.C. (Pittodrie Stadium)

28 April

Wigan

Wigan Athletic F.C. (DW Stadium)

11 June

Inverness

Caledonian Thistle F.C. (Tulloch Caledonian Stadium)

29 April

Sheffield

Sheffield United F.C. (Bramall Lane)

15 June

Belfast

Titanic Museum

30 April

Hull

Hull City A.F.C. (KC Stadium)

16 June

Peterborough

Peterborough United F.C. (London Road Stadium)

5 May

Liverpool

Aintree Racecourse

17 June

Norwich

Norwich City F.C. (Carrow Road)

6 May

Leeds

Leeds United F.C. (Elland Road)

18 June

Ipswich

Ipswich Town F.C. (Portman Road)

11 May

West Bromwich

West Bromwich Albion F.C. (The Hawthorns)

23 June

Brighton

Brighton & Hove Albion F.C. (Amex Community Stadium)

12 May

Stoke

Stoke City F.C. (Britannia Stadium)

24 June

Reading

Reading F.C. (Madejski Stadium)

13 May

Birmingham

Birmingham City F.C. (St. Andrews Stadium)

25 June

Londonderry

Maldron Hotel Derry

14 May

Cheltenham

Cheltenham Racecourse

29 June

Milton Keynes

Milton Keynes Dons F.C. (Stadium MK)

18 May

Swansea

Swansea City F.C. (Liberty Stadium)

1 July

Preston

Preston Grasshoppers R.F.C. (Lightfoot Green Lane)

19 May

Cardiff

Cardiff City F.C. (Cardiff City Stadium)

2 July

London (West)

Chelsea F.C. (Stamford Bridge)

21 May

London (East)

West Ham United F.C. (Upton Park)

7 July

Watford

Watford F.C. (Vicarage Road)

26 May

Bristol

Gloucestershire Cricket Club (County Ground)

14 July

London (South)

Sandown Racecourse

27 May

Exeter

Exeter Racecourse

15 July

Gillingham

Gillingham F.C. (Priestfield Stadium)

28 May

Southampton

Hampshire Cricket Club (The Ageas Bowl)

16 July

Plymouth

Borington Park Golf Club

Spaces are limited, register today by visiting

understandingerp.co.uk Media partner for the events

Subject to change. Please check website for latest dates and venues.

WE’LL PUT OUR ENERGY INTO HELPING YOU.

ENQUIRY

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BATHROOM Design

Overcoming the drainage issue Installing a new bathroom in spaces that don’t have access to drainage doesn’t have to be difficult. Ann Boardman from Saniflo UK offers some top tips for creating bathrooms in tricky locations.

hanks to macerators and pumps, it’s possible to fit a bathroom, cloakroom or en-suite anywhere a water supply can reach. It’s a good thing too, given the growing trend of single households (the number of single person households growing by 166,000 a year) and the ageing population that would rather stay at home than go into care, which may mean adapting or creating extra bathroom facilities. Macerators and pumps are designed for unconventional situations where a water supply can reach but drainage is a problem. Basements, lofts, garages, even under-stairs cupboards can all become bathroom spaces with the use of macerators and pumps and compact bathroom products.

No limits There’s a wide range of pumps and macerators perfect for awkward spaces whether that’s adding a bath in the basement, a loo in the loft or a shower under the stairs, all providing the industry with an opportunity to think adventurously about using all the available space, no matter how seemingly impossible. In a loft conversion, for example, space is particularly limited for an en-suite in the rafters. You can hide a pump or macerator in the triangular loft space next to the room and this is enough to service a WC, wash basin and shower, giving you a more complete en-suite rather than just a WC and basin. Even an under-the-stairs cupboard can be converted with a WC that has a built-in macerator, meaning there’s no need for a bulky cistern, which allows extra space for the door to open inwards without compromising on access. Ceiling height can be an issue in conversions. A great showering solution for these lower ceiling spaces is a

The extra slim Sanipack can take waste from a WC, basin and shower. It is designed to be concealed from view where back-to-wall or wall-hung sanitaryware is used.

shower cubicle in a shorter version designed specifically for such awkward spaces. Cubicles offer a swift and hassle-free showering solution for any shape or size of bathroom and en-suite. In most cases, you can have a watertight enclosure (without using silicone), complete with the shower, controls and doors fitted and ready to enjoy in less than two hours. As with fitting any shower there are just three main considerations: floor construction, waterproofing, and drainage. The quality and reliability of the products used are essential.

On the low A low-level shower tray will contribute less to the overall height of the shower. Using complete self-contained cubicles will save time, as the installation process is less disruptive, partly because no tiling is required. A cubicle can even fit over the existing decor. Let’s consider the option of creating a new bedroom and bathroom in the roof space of a property, one where the existing drainage infrastructure isn’t adequate for a traditional bathroom solution. In such a scenario it will be important to cleverly

hide macerator pumps behind a wall in the new bathroom and you might need a solution for the WC and basin and another for the shower. If hidden, it’s essential to guarantee easy access. This could be achieved by proving a large hatch in the adjoining bedroom, for example.

Cost saving Achiev ing a beaut if ul contemporar y en-suite bathroom that makes life more comfortable adds value to the property. It also saves on the cost of expensive groundworks, made possible with macerators and pumps, even within the existing drainage footprint. So, rest assured that the next time you’re presented with a seemingly impossible request for a new bathroom, whether it’s domestic or commercial, before dismissing it and saying it’s not possible, look at the wide variety of macerators and pumps available today and seek professional, technical input from the manufacturer. You’ll not only fulfil the dream of your client, but you could also save them a lot of money, time and hassle. PHAM NEWS ENQUIRY No.

www.saniflo.co.uk

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38 Bathroom Design

Providing more consumer choice The bathroom and showers market continues to evolve as the industry responds to demand for safer thermostatic controls and a wider range of options to enhance the experience of the end-user. Helen Clark, Marketing Manager at Abode, tracks the latest trends.

ur industry never stays still. It’s great to be involved in an industry where so much development and technology takes place and, from a consumer’s perspective, it means there are so many products to choose from. One sector that has seen a significant amount of development is the showering market. Over recent years we at Abode have seen the trend of increased sales of thermostatic products Helen Clark from Abode over that of manual mixing products. We’ve seen an aesthetic move from consumers looking for a more minimal style product and approach to their bathroom décor. The term ‘less is more’ springs to mind, where the desire and demand for products to be sleeker, thinner and hidden has become very prominent. Consumers no longer want large bulky products within their bathroom which can take up valuable space – instead they are opting for a more streamlined approach, products that can undertake multiple functions, and at the same time eradicate any hidden dirt traps, like concealed shower valves.

Multiple choice When considering concealed shower valves, we’ve seen a trend towards dual exit showers, giving the consumer more choice and more experiences so they can have that overhead showerhead as well as a hand held one. Likewise, a new market of three exit showers is emerging in cases where the shower control is also providing the bath filling function or whereby a shower head has multiple functions which can work together. The options are almost endless. Developments haven’t just stopped at the valve either. There’s the move towards slimmer showerheads, such as the Abode Storm 3mm stainless steel heads, which consumers can obtain in a variety of shapes, from the conventional square and circular ones to rectangular and

The Tempeau thermostatic system fits easily under a bath

Abode’s Storm slimline waterfall showerheads are in demand

oval designs, as well as a multitude of sizes so that the consumer can trade up to the larger size for that more ‘all over’ body showering feel. In addition, consumers are becoming more comfortable and accustomed to the concept of waterfall showers. There’s a great safety story and aspect as well to thermostatic showers and bathing products. Not least the safety aspect and the reassuring aspect of no matter who uses the shower or bath they won’t inadvertently scald themselves. This is key, especially in an age of multi generation homes where the children are staying at home longer and the older are perhaps moving in with their children to be looked after. As we are all aware, government legislation introduced in April 2010 modified the requirement for bath fillers to be thermostatically controlled (Scotland had introduced the same law three years previously). This means that all new-build homes across England and Wales now have devices to limit the temperature of the bathroom water to a maximum of 48°C. That is more than enough for domestic use and it removes the potential for the most serious scalding injuries to happen. However, the new regulations do not currently apply to standard home refurbishments. At Abode we’ve responded to this change by introducing Tempeau – which not only addresses the issue of hot

water scalding, but also helps to make life easier for the installer. At the heart of the system is the Tempeau thermostatic valve design. Connected to the underside of the bath tap deck, it not only delivers hot water at a safe temperature but also enables the user to obtain the best possible flow performance from the UK’s notoriously low pressure hot water systems.

Future trends Moving forward, what can we expect to see? Well, I would suggest that with schemes such as BREEAM and the overall reduced water consumption targets, we will see continued changes to water usage. I also think we will see a continued reduction in manual shower sales and a decreased requirement for low pressure product as more new housing stock is pressurised. Opportunities will be high though, with more new-build homes including a second bathroom/en-suite. Style-wise there’s still a consistency of classic design styles, which marry very well with ceramic and furniture options in the marketplace but emerging trends towards more organic styled products will start to come through, in addition to new finishes and consumers wanting to experiment with different materials and décor styles. www.abodedesigns.co.uk

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Launch of the Tonic II range Italian styled sanitaryware New from Ideal Standard is the Tonic II collection of ceramics, fittings, furniture and bathtubs. Recently showcased at London’s iconic OXO Tower, the new collection is said to offer a broad choice of solutions and furniture combinations in delicately chic colour palettes, designed to work harmoniously in any surrounding. The event also saw the launch of the comany’s new AquaBlade flush technology, which uses two powerful plumes to power the wash and a ‘microslot’ system of channels to release a cascade of water from the top of the toilet bowl opening. The AquaBlade system covers every inch of the ceramic which has also been streamlined to give a quieter flush. Commenting on the launch, Ideal Standard’s Anna Burns, says: “We’re very proud of this collection, which I’m confident offers our customers a highly desirable, luxury range with huge commercial potential.”

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The new Harmony bathroom range from RAK Ceramics is said to offer luxurious, Italian-designed sanitaryware and basins, complemented with stylish matching furniture at an affordable price. All of the products share a deceptively simple look, with the curved lines of the sanitaryware complementing the sleek design of the furniture, which features easy-to-use push release drawers and ambient lighting. Harmony sanitaryware options include full back-towall, close coupled and wall hung designs. All WCs are designed for use with RAK’s

concealed hanging frame in 6/3 litre or 4.5/3 litre. Matching basins are offered in half moon designs – with full and half pedestals – and counter top formats in 600, 900 and 1200mm.

There are also three over-counter washbasins in oval, rectangular and circular designs, and a new range of Harmony taps. PHAM NEWS ENQUIRY No.

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Whose captive seal always stays where it should be?

OSMA. Obviously.

BS EN 1329-1:2000

OSMA. An exceptional range of above ground pipe and fittings you can rely on. OSMA soil fittings feature a captive rubber seal which is co-moulded with the cap during manufacture. This means the seal wonâ&#x20AC;&#x2122;t move or dislodge during installation. So with a seal that stays exactly where it should be, you can rely on a water tight fit every time. www.wavin.co.uk ENQUIRY

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40 Bathroom Design

Wall panelling with FR rating

Complete Doc M From Balmorals London comes the i.Care Doc M Close Coupled & Low Level Pack featuring a 470mm white ceramic raisedheight WC with a ring seat. It comes in a choice of either a single raised chrome push button or a lever activated close-coupled cistern. Complementing the WC set is a swing arm safety rail with integral toilet roll holder. Also included is a wash basin fitted with a sequential, lever-activated mixer tap which is easy to operate for those with dexterity issues. Further aiding mobility is a set of five 600mm long grab rails for mounting beside the toilet, either side of the handbasin, and on the back of the door. The i.Care Doc M Close Coupled Pack carries full LABC (Local Authority Building Control) Approval, so can be specified for both domestic and commercial applications. The pack is also CE compliant and fully WRAS approved as well as tested and approved to BS EN 997:20012. www.balmoralslondon.co.uk

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For projects where a fire rating is required, Showerwall offers its bathroom wall-panelling range. The product has recently undergone rigorous testing and achieved the European standard BS EN 13501-1:2007 for Fire Retardancy with a rating of Ds1, d0. This guarantees a strong performance level against flammability, smoke generation and speed of generation. The wall panelling is available with a choice of MDF or plywood core, giving cost flexibility for different projects, and both options achieve the FR specification. It provides an alternative to tiling in domestic and commercial bathrooms including hotels, holiday centres and social housing. 100% waterproof, the wall panelling system is said to offer high performance and an easy-installation

decorative solution for shower enclosures and wallpanelling. Showerwall panels are available in 33 designs covering stones, marbles, granites and graphic prints. PHAM NEWS ENQUIRY No.

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Finishing touch

More furniture options have been added to the e100 ceramics range from Twyford, including new slim-line mirror cabinets to match the companyâ&#x20AC;&#x2122;s new 500, 550 and 600mm vanity units. The narrow 179mm projection of the cabinets means they do not impinge on the washbasin space and a fold-down door under the mirror provides extra storage and doubles as a useful shelf. Available in a new grey ash wood finish as well as high gloss white, the cabinets are water and humidity resistant and come with the addition of a lighting kit to create different lighting options in the bathroom. www.twyfordbathrooms.com

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Bathroom Design Eden comes complete with everything in a single box

www.tritonshowers.co.uk

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Giving installers everything they need in one box to fit a shower, Triton has unveiled the Eden concentric mixer shower. Eden comes with all the fixtures and fittings required for exposed and built-in finishes and is available in standard, eco and extended rail versions Suitable for all water systems, including gravity-fed, Eden caters for a variety of personal tastes. They are also suitable for replacement projects. With easy-to-use controls, they are also family friendly, and the large diameter multi-mode showerhead delivers good performance even in low pressure water areas. The Standard Mixer is TMV2 approved to certify its precise temperature control. The Eden Eco Mixer features a 6litre/min water efficiency rating, a factory fitted flow limiter and assists compliance with Part G of the Building Regulations. The Extended Mixer option also has a 940mm riser rail for a wide range of height adjustments, a 2m hose for additional reach and a supplementary lower level handset holder.

SPACE SAVING STYLE

Intelligent shower solution The inclusive bathroom manufacturer, AKW, has introduced the iShower, described as a new generation range of electric showers that make installation fast, simple and flexible. With options to suit all budgets and needs, the range includes three units, iSure, iTherm and iCare, a Bluetooth enabled smart electric shower. Suitable for retrofits, the iShower range is compatible with existing cable and pipework and features eight electrical/ water entry points and left or right hand wiring. Every unit has separate flow and temperature controls

and comes in 8.5 or 9.5kW, IP45 safety rated options, with iCare also available in 10.5kW.

The iCare option is a BEAB Care and RNIB certified shower with wireless interface between the shower and digital waste pumps. It is operated by remote control or smartphone app and has a number of safety features. The iTherm showers are designed with an LED temperature and flow display and include phased shutdown to flush any residual water for reduced limescale and a longer unit life. The iSure has white dials set into a deep gloss surround and is especially suited for replacement jobs. PHAM NEWS ENQUIRY No.

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Wall hung minimalism Siamp has been designing, manufacturing and distributing bathroom products since 1947 and in recent years the company has specialised in delivering bathrooms where the essential workings are out of sight. Among its solutions are wall-mounted toilet pans, which convey a floating effect, complemented by a discreet flushplate which operates with the gentlest of touches. Paired to the Wall Frame is a specially developed range of Concealed Cisterns, either pneumatic or cable

The Energy e200 Collection Where space is at a premium, e200 provides the perfect solution. Smart, compactly designed washbasins, a short projection wall hung toilet and great looking furniture with clever and flexible features like service space to conceal pipework and a choice of mounting methods including wall hung, plinth or legs - all you need to make the most of every inch.

For more information call 01270 879 777 Email: twyford.sales@twyfordbathrooms.com For a brochure call 0333 999 7731 or visit: www.twyfordbathrooms.com

operated. The cisterns contain inlet valves and other components, designed, tested and manufactured to WRAS standards. For extra

peace of mind, Siampâ&#x20AC;&#x2122;s products are covered by a 10 year guarantee. PHAM NEWS ENQUIRY No.

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Transforming bathrooms since 1849 ENQUIRY

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42 Products in Action

Protected with CO alarms

Flue challenges Keston Boilers has supplied four 55kW Heat Only boilers and a Frame and Header Kit to St Mary’s Abbey in Colwich, Staffordshire, a Grade II Listed property which recently underwent a complete heating refurbishment. Gas Engineer John Hobbs replaced the existing cast iron boilers with the new equipment. One of the reasons he specified Keston was their specialist twin flue capabilities which are designed to meet challenging installations. The flue’s termination point was 13m away from the boiler and the total flue run was 19m.

“What could have been a troublesome installation turned out to be very straightforward,” says John. “This was down to the capabilities offered by the Heat Only twin flue boilers and the technical backup I received from Keston. “I had never seen this type of flue run before and didn’t know if I would need to make alterations to the burner or other components, so having Keston’s high quality technical support available whenever I needed it was really useful.” PHAM NEWS ENQUIRY No.

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tion, ease of service and 20 year guarantee. The SpiroTrap MB3 has been carefully developed to provide an easy to install, leak-free solution that is also dirtfree and hassle-free for the end user. It can be fitted to the system horizontally, vertically or diagonally. PHAM NEWS ENQUIRY No.

www.spirotech.com

was based on the positive experience they have had using Aico’s smoke alarms within the same properties. “The AudioLINK feature has the potential to save time and resources as it can rule out false alarms, other alarms sounding, battery depletion, unit faults, etc, from being CO incidents,” explains Antony. “The process for measuring and investigating ambient CO in domestic properties can

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be very time consuming.” He adds: “The background CO report is great for identifying a defective cooker grill fret that is slowly getting worse, whilst the alarm removed report is useful in assessing if you have the full picture of CO incidents. Multiple removals would prompt a full safety check.” PHAM NEWS ENQUIRY No.

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Better cold water Sporting success services in towers

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Trapping the dirt Wolverhampton Homes, working on behalf of Wolverhampton Council, has chosen to switch to Spirotech and the SpiroTrap MB3 magnetic dirt separator to help protect and maintain the energy efficiency of its domestic heating systems. This decision came in part due to the device’s brass construc-

Pembrokeshire Housing Association recently initiated a move to fit Aico AudioLINK Carbon Monoxide (CO) alarms in all of its over 2300 properties in West Wales. The alarm selection process was conducted by Antony James, Maintenance Manager for Pembrokeshire Housing, with colleagues from property services and procurement. The decision to go with Aico Ei208 CO alarms

Ascham Homes, on behalf of Waltham Forest Council, chose Aston Group, a building services and facilities management company, to complete a major overhaul of the cold water systems at two 11 storey housing blocks in the East End. Rayner Towers and Burrell Towers, in Albany Road, were previously served by water tanks on the roof of each building that were more than 40 years old, considered ‘end of life’ and no longer maintainable. The solution proposed

by Aston Group comprised replacing the tanks with a new stand-alone boosted pump room between the two blocks – a solution that required major groundworks and reconnecting with the mains Thames Water supply. Water is run to the 11 floors in each block from the new boiler room, and to the four flats on each floor. Residents now have a more reliable and efficient water supply that should last another 40 years PHAM NEWS ENQUIRY No.

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Equipment from Rinnai has been specified for the Kingsway Sports Centre, a new sports complex in Gloucester. Funding for the project came from Quedgley Urban Village Limited (QUVL) as part of its planning contract with Gloucester City Council to provide the centre for residents of more than 1700 newly built houses. QUVL called on Cheltenham-based MIH to install two Rinnai HDC1500 heaters with two 300 litre buffer vessels on secondary return. The Sports Centre needed a reliable system that would provide hot water with storage for 21 showers serving 15 changing rooms, meeting and function rooms, football pitch, rugby pitch, cricket crease, tennis courts and a BMX track. Adrian Lusty, MD of MIH, says: “I have used Rinnai units on many jobs and found them to be extremely reliable, lightweight and easy to install. At Kingsway the plant room was on the first floor in the roof space so we were able to cost the project slightly cheaper because of the manoeuvrability of the Rinnai units. As well as the 21 showers, the units produce hot water for a small catering kitchen and wash basins in the toilets and referees’ changing rooms.” www.rinnaiuk.com

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Products in Action 43 Meeting expectations at the Institute

Perfect products for London flats A selection of MHS Radiators have been used in the construction of 109 residential apartments in Gillender Street, East London. Models from the Kompakt, Space and Ecoguard ranges have all been fitted as part of the new-build project Gary Harvey, project surveyor at Ardmore Construction, explains the company’s reasons for using MHS: “We were already familiar with MHS Radiators’ product portfolio, having worked with them

previously. This particular project was put out to tender, with MHS coming in as the most competitive. The three types of product being used here – Space towel rails, Kompakt panel radiators and Ecoguard LST covers – are all top quality items, perfect for the application in hand.” The residential units are sited alongside an 18,000ft2 commercial complex and located adjacent to the Limehouse Cut canal. PHAM NEWS ENQUIRY No.

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Sequencer kits up the efficiency

A total of 12 Ideal Commercial Boiler Universal Sequencer Kits complete with inside, outside and flow pipe sensors have been supplied to New Forest District Council and installed in nine older persons’ living accommodations and three hostels, delivering vastly improved heating control and substantial cost savings. Rob Sowden, commercial gas engineer for New Forest Council, specified Ideal’s equipment to dramatically increase the efficiency of

these systems. He says: “The installations of the Universal Sequencer Control systems have been quick and straightforward. We’re happy to report they are already delivering impressive savings which we predict will save the council up to £2500 per site annually, a total of £30,000 a year. This means the project will pay for itself within just one year at current gas prices.” PHAM NEWS ENQUIRY No.

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Three highly efficient R600 gas-fired floor standing boilers from Elco UK have been installed at the new National Graphene Institute (NGI) at the University of Manchester. The £61million 7825m2 building, which was opened in March by Chancellor George Osborne, houses facilities for research into graphene. Project engineers at Balfour Beatty specified Elco’s R600

boilers, with the M&E contractors picking up the award for ‘Building Services Project of the Year’ at the H&V News Awards 2015. The tight footprint of the build was a determining factor in specifying the units, with the R600 range economical on its space requirements. The boilers can pass through a standard door. PHAM NEWS ENQUIRY No.

www.elco.co.uk

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44 MERCHANT & Distributor News

Meeting the needs of installers Andy Moseley, Branch Manager of City Plumbing Supplies (CPS) in Derby, talks about the importance of customer service and the journey his branch has completed following recent changes to the plumbing and heating division of the Travis Perkins Group.

ow that the Derby branch of Plumbing Trade Supplies (PTS) has been converted to a CPS branch, how will this affect your business? “A major programme of investment and change began across the Travis Perkins Group’s plumbing and heating division last year. The main aim of the conversion for both businesses was to take a more targeted approach and build on the strengths of both teams. For CPS this means focusing on small and medium sized installers whilst PTS extends the excellent service it offers to large contracts. The result for my branch, which was previously a PTS, was to become a CPS complete with bathroom showroom and spares counter.”

Derby was one of the first PTS branches to be converted to a CPS. How did installers react to the change? “Our customer feedback found that domestic installers The team behind the new CPS branch in Derby prioritise face-to-face service, product choice and What is the main benefit of the bathroom showroom? availability. This is something that CPS specialises in “The main benefit is the additional sales support that for small and medium businesses, whilst PTS can focus the showroom can provide to our customers. Installers on delivering service for larger contracts and commercial can bring a homeowner themselves or we can represent tradesman. It therefore made sense for us to become a them if needed. The showroom is laid out in a familiar CPS and apply the right expertise to customers in the retail-style with room sets of different bathroom styles Derby area. to help visitors picture their own space and make an “In terms of initial reactions, there were some reservations informed decision. from installers who felt the PTS team members were “Increasingly, we get homeowners visiting who haven’t their ‘right hand man’ and that was potentially going to been sent by an installer but have had CPS recommended to them. Once in branch, we be taken away from them. can recommend reputable A few customers were also “Installers prioritise face-to-face service, tradesman in their local uncertain about the role product choice and availability” area to carry out the work if the new CPS would play in needed. We can also provide servicing the needs of their business. We reassured them that the same team would a quotation and offer advice based on what they are looking for so the installer can come down and purchase what be in place, just in new uniforms! “We showed each customer around as soon as possible they need straightaway. This is a great service offering to get them used to the new layout and showroom. In that takes away the headache of visiting a showroom and addition, we’ve price matched products to demonstrate the pressure of designing a bathroom for time-strapped that the changes won’t affect cost or availability, and if installers.” there were any special agreements in place then these would be carried over. “After taking the time to talk through the changes with each and every customer, we’re now confident that they not only understand why they have a brand new CPS, but also know the benefits on offer and how their needs are being met better than ever before. I’d like to think that every customer went away feeling positive and with a clearer understanding of how to utilise this branch to the advantage of their own business.”

How has service changed to meet customer expectations? “My team can now offer services in three key areas of the business that are located under one roof. The first is a bathroom showroom led by the showroom manager who can plan and design on behalf of the installer. Secondly, we have City Heating Spares offering same-day delivery, and a selection of boiler spares. Thirdly, the general merchant counter offers everyday service and advice. The result is a one stop shop for everything the installer needs which will save them both time and money.”

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How do you support installer training? “We hold a lot of open days and seminars for installers looking to get up to speed on the latest product and industry news. Suppliers are also more than happy to use the facility to demonstrate working models on site. In addition, CPS has a dedicated training centre in Bedford to ensure staff are fully trained and can offer customers the highest levels of service.” How have installers’ needs changed in the last decade and how does your new branch format feed in to this? “Since I joined the industry as an apprentice aged 17, there has been a lot of change in the way business is done in the plumbing and heating sector. I would say the main change is that merchants like CPS are no longer just product suppliers, they must now offer installers a design service, a comprehensive portfolio of products, expert knowledge, and a greater understanding of complex issues affecting the industry. “The refurbishment of my branch and the rest of the CPS network, plus other benefits such the creation of bathroom showrooms, the wider availability of spares, and further improvements to product availability and choice, means that our customers have access to more than ever before. As installers are increasingly expected to fulfil a number of roles, including salesman and designer, the merchant must evolve to provide support and advice, as well as the reliable supply of products. We believe that our initiative to put support and knowledge at the centre of the CPS business is paving the way for meeting the needs and demands of installers who are also under pressure to offer the best service possible.” PHAM NEWS ENQUIRY No. www.cityplumbing.co.uk 135

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03/07/2015 13:26

July/August 2015

RENEWABLE Technology 45

Education is the key to renewables growth Installer training played a big role in the move to condensing boilers 10 years ago and should be a similar priority if the Government wants to see a wide take-up of renewables – so says Martyn Bridges, Director of Marketing and Technical Support at Worcester. He highlights the importance of education and the need for more entry level courses.

ack in 2004, following the introduction of the 2004 Energy Act, the Government brought forward its Microgeneration strategy. It identified actions to tackle the barriers to widespread uptake of energy efficient condensing boilers, and increased training for heating engineers, plumbers and electricians were high on the priority list. This set up encouraged a generation of energy efficient installers and Martyn Bridges Installers need the tools to help communicate with customers coincided with legislation to make condensing boilers mandatory in the UK. saving technologies. In the last decade we’ve seen many Never before had the way the country chose to heat its technological advances such as heat pumps, solar thermal, properties been given such a major ruling to adhere to, and and solar PV, yet there has not been the same level of changing the installation practises of over 100,000 domestic industry collaboration, which has made renewables seem heating engineers was something many had reservations complicated and hazardous for installers. Manufacturers over. The move required collaboration between installers including Worcester have been working to counter this and manufacturers of gas and oil-fired boilers through growing industry narrative ever since. training schemes, such as the Energy Efficiency Installer To install renewable technologies, installers require an MCS Programme. This national programme from the Government Certificate to be proven competent by attending a training was also bolstered by manufacturers’ own training courses, course which is certified by a third party provider. There which played a huge part in is no basic all-round course equipping installers with the to embrace all renewables, “Installers need to be able to explain the knowledge and skill sets so we have created one at benefits of various technologies” required to bring condensing Worcester and aptly called boilers into homes nationwide. As a result, the move was it ‘An introduction to renewables’. The programme aims particularly successful because every installer in the country to encourage participation in ground source heat pumps, was required to complete the programme. air to water heat pumps, air to air heat pumps and solar thermal. While this may offer a degree of support for those Joint effort who are interested, I wholly empathise with installers The introduction of the energy efficiency programme is an trying to navigate renewable technologies without coherent example of industry collaboration which helped to increase guidance from the Government departments. installers’ awareness of the differences of working with condensing boilers, such as the additional condensate pipe Better communication and changes to the incline of the flue. It’s true that the We need to not only acknowledge the positives of installers majority of the time the same principles applied to fitting having the ability to fit the technologies, but also the benefits a condensing boiler as with a non-condensing model, but of them being able to upsell renewables to homeowners. despite this, the training initiative helped enormously Some homeowners remain sceptical and resistant to change, with making it a smooth transition. so installers need to be able to explain the benefits of various Since the Energy Efficient Installer Programme, technologies and also how it will work on a day-to-day we haven’t seen such a coherent initiative from the basis. There are practical considerations – for example, Government to encourage installer enthusiasm for energy radiators which use a heat pump will need to be larger than those used with a boiler. There are also considerations about how different technologies work that homeowners will need to understand such as heat pumps operating at much lower temperatures to a boiler. Education is everything in this industry and manufacturers are most certainly filling in for where the Government has fallen short. There is something fundamentally wrong with a renewable scheme such as MCS where installers often still require additional guidance and training courses to enable them to navigate the bureaucracy. The ErP Energy Labelling Directive is the latest energy initiative set to impact UK installers this September so it’s all hands on deck from us to aid installers through the introduction. We’ve made it a priority to include the ErP Energy Labelling Directive as a module in every relevant training course – using it to explain what the initiative Worcester now offers an introductory course on renewables

Opportunities for solar thermal installers have been limited

is, how it will impact installers’ businesses, and how to create system labels when more than one appliance is installed within a system.

Investing in the future There’s no doubt that the last decade has been challenging for installers who are aspiring to be energy efficient and I have spoken to many installers who have invested in MCS but have not had the opportunity to carry out any installations since becoming qualified. With MCS figures decreasing, the Government needs to invest to galvanise interest and enable the industry to edge closer to environmental targets. In the meantime though, installers should be aware that manufacturers are working to support them in this area as much as possible. www.worcester-bosch.co.uk

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Renewable Technology

Good grounds for district heating Highlighting the benefits of district heating, Chris Davis, Commercial Director for Kensa Heat Pumps, showcases a ground-breaking system in Bedfordshire and points to some of the ways that installers can maximise the potential of ground source heat pumps.

n the 12 months since the launch of the Domestic RHI – the Government’s flagship scheme to grow the market for renewable heat technologies among householders – installers have been predominantly drawn to biomass systems. This has been due to the attractive set of initial biomass tariffs and relatively straightforward (compared to heat pumps) set of installer standards governing the Chris Davis from Kensa installation of biomass under MCS. Large, domestic country residences have been the primary beneficiaries, with the average ‘domestic’ RHI application being in excess of 25kW. However, with both domestic and non-domestic RHI tariffs for biomass having degressed sharply since the beginning of this year, many installers are now beginning to realise that heat pumps, in particular ground source, continue to offer installers, homeowners and business owners alike an attractive opportunity to reduce energy bills and generate an RHI-based income. Installers just need to be savvy about spotting the best opportunities and not necessarily focus solely on the domestic strand of the RHI. The heating of multiple residential properties presents one such opportunity. Significantly for the residential sector, district heating installations are covered by the Non Domestic RHI, which unlike the Domestic RHI also applies to new build as well as existing buildings. This opens up significant opportunities for installers to promote renewable heating solutions to the likes of holiday park owners, private landlords and residential developers by considering a ‘micro district’ ground source heating approach.

An example of this innovative approach is a retrofit project involving nine individual Kensa ground source heat pumps providing heating and hot water to eight newly converted barns and an office block set in a large courtyard in Bedfordshire, all linked to a communal ground collector array. The ambitious £1.3m Grove Farm retrofit project was undertaken by local building company Thameside Construction in the summer of 2014 and involved the conversion of several derelict barns to form luxury 2, 3 and 4 bedroom dwellings for resale. The renovations were completed to a very high spec with underfloor heating throughout, ensuring that the heat pumps run extremely efficiently due to the low outlet temperatures.

New approach

The Grove Farm project features nine Kensa heat pumps and 16 slinky ground arrays

In the past, installers might have attempted to specify a central plant, district biomass system to heat these properties, however the inherent drawbacks and inefficiencies of single boiler district heating systems are overcome using an approach unique to ground source heat pumps being pioneered by Kensa, termed ‘microdistrict’ heating. Multiple heat pumps, one installed in each dwelling, are linked to a communal ground array enabling the system to qualify with Ofgem as district heating, therefore generating 20 years of income under the Non Domestic RHI stream. By providing an individual ground source heat pump for each dwelling, each occupier has complete control over their own heating and hot water system and responsibility for their own bill, meaning the landlord does not have to be concerned with apportioning bills between each property, or indeed the distribution of heat between each home.

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Scalable solution The Grove Farm project is a perfect example of the adaptability of the micro district approach. It features a network of 16 slinky ground arrays, as opposed to boreholes, which are located underneath a nearby orchard. The system has been specially designed to ensure that there is sufficient flow rate whether one heat pump or nine are operational at the same time. Kensa supported Thameside Construction with both the MCS accreditation and subsequent RHI application. Upon completion in September 2015, the system will generate the owner a 20 year income via the Non Domestic RHI whilst providing low cost and sustainable heat to its occupiers all year round. The solution is also completely scalable in that a heat network may be as small as two dwellings – perhaps a pair of semi-detached houses – sharing a common borehole; a block of flats linked to a larger communal borehole array; or indeed a cluster of ‘log cabin’ type luxury holiday lodges, linked to a communal collector array. This flexibility therefore allows an innovative technical solution to be employed while allowing the owner of the system to benefit from a long term income generated through the RHI.

Attractive option With signiﬁcantly more appealing Non Domestic RHI tariff rates for ground source heat pumps now in place and this route available as an option for both existing buildings and – unlike the Domestic RHI – new build, the opportunity for small district ground source heat pump systems is one that installers and heating engineers can now consider as a really attractive option whenever the opportunity to heat multiple buildings arises.

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This approach also overcomes many of the other issues typically associated with district heating and biomass systems – there is no need for a plant room, and of course there is no need for fuel storage and logistical management of fuel deliveries or expensive regular maintenance to enable the system to continue to operate efficiently. Importantly, the system architecture also ensures that there are no heat losses through the district distribution pipework, as with the communal ground array, it is the cooler ground side water that is distributed centrally, with each home producing hot water for its heating system via its own individual ground source heat pump.

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RENEWABLE Technology Log boiler delivers big savings A log gasification boiler from Eco Angus is helping Aldwick Court Farm & Vineyard provide eco-friendly and cost-saving heating and hot water to the expansive site in Somerset. A purposebuilt barn was constructed to house the Eco Angus Orlan Super 130kW Log Gasification Boiler, the 10,000 litre Akvarterm accumulator tank and the 6m high Nova stainless steel flue.

It was necessary to provide heating and hot water to multiple areas of the farm including farmhouse, visitor centre, function and event rooms, offices and a flat in an affordable, eco-friendly and sustainable way. Blake Ecotec designed and installed the system. The boiler’s 130kW heat output and large loading capacity means it is capable of burning logs, with a moisture content of 1520% up to 100cm in length. The solution works at 91% efficiency and can burn for up to 12 hours continuously. This high efficiency means that during the summer months a single weekly load

will ensure enough hot water is provided to every building on site. Aldwick Court’s new system is compliant with the non domestic Renewable Heat Incentive (RHI) scheme and will receive payments over a 20 year period. They will receive RHI payments of 8.8p per kWh of heat generated by the system, a total of approximately £403,900 in government payments. The Eco Angus Orlan Super 130kW Log Boiler solution will also deliver substantial net fuel cost savings of £258,636 across the 20 year scheme. PHAM NEWS ENQUIRY No.

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Hybrid oil system in Cornwall David Ewins, owner of Davanna Heating Ltd in Truro, Cornwall, has been OFTEC registered since starting out in the trade 24 years ago. Recognising the business benefits of expanding into the renewables sector, he became MCS accredited for heat pumps and solar thermal four years ago. David has since carried out a number of high quality, renewable heating installations across the area including a hybrid oil and solar thermal heating system in a four bedroom new-build home on the Padstow coast. He explains: “The property owner, Roger Mason, approached me to advise on the best high efficiency heating system to install in his new home, which is off the gas grid. He is a retired civil engineer and had taken on the major project of demolishing his previous home and building an entirely new property on the site with the help of his two sons who run a local building company. “They were keen to ensure the house was well insulated to give the best heat efficiency and this, coupled with the

fact that Cornwall is a prime area for solar gain, made an oil and solar thermal hybrid system a viable option. “I suggested installing three solar panels on the south facing roof. These would work in tandem with a Warmflow high efficiency oil condensing boiler to power the downstairs underfloor heating and radiators on the second floor. “At the time of installation, oil prices were higher so the aim was to keep oil use to a minimum. Prices have since fallen but on good days, the boiler doesn’t even come on, providing Mr Mason with considerable savings.” Roger Mason echoes these thoughts and says the new heating system

has significantly reduced his annual heating bill. “As our new home is open plan, we expected it to be quite cool but have found that the new heating system works incredibly well. We’re spending far less per year on our heating oil than we did in our old property. “The solar panels on the roof boost our hot water cylinder and we also recycle rainwater to run the washing machine, flush the toilets and water the garden to make the house as green as possible. “Our hybrid oil and solar thermal system is proving to be a highly efficient and eco-friendly solution.” PHAM NEWS ENQUIRY No.

www.oftec.org.uk

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Renewable Technology

On course for renewables success If the UK is to succeed in the drive to lower carbon emissions and raise current levels of energy efficiency, then more installers will need to be trained to work on renewable heating systems. Simon Butcher, Training Manager at Innasol UK, advises on the courses to look for.

ompared to some renewable energy solutions, such as solar PV, wind and hydro power, it’s fair to say renewable heating has a bit of catching up to do in terms of securing a watertight reputation and convincing consumers that it is a well-regulated and established form of energy which can be safely installed into their homes. Having a good reputation is important for a number of reasons, not least because it would ensure the longevity and success of the renewable heating sector. This can be secured only one way – through the consistent delivery of expert installations and customer service. This quest for consistent high quality is accomplished through placing strong emphasis on continued professional development and training. Training is important for the development of the renewable heating sector. It is therefore vital that professionals know the training options available to them, which training they are eligible for and when is the right time for them to invest in it. Most importantly, with new training facilities popping up across the UK all the time,

Installers are able to gain a better understanding of renewable technologies at Innasol’s BPEC Approved Training Academy

delegates should ensure that any training they attend is of good quality and aligned with where they are in their careers. There are a number of elements to examine.

First steps The first thing to investigate before applying to attend any course in any industry is whether the course level matches the delegate’s professional level. This is an

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important first step, and getting it right almost guarantees that the course will be beneficial. This is as simple as taking the time to speak to the course leader to clarify the entry requirements and outcomes. Secondly, and perhaps unsurprisingly, the course should be taken by a trainer with significant experience and a solid base of relevant knowledge. This might be gained through years in the industry, or years of working with the products in question. Our own training facility uses Innasol Technical Engineers to deliver product specific training, due to their deep technical knowledge. Regardless of where training is undertaken or what course it is, it is always wise to find out the background of your prospective trainer ahead of time and assess whether you are happy with their level of experience before signing up.

Clear objectives Just as important is the mapping out of clear training objectives. Training courses, especially one in a practical industry such as renewable heating, should offer clear objectives from the outset. Delegates should have a clear idea of what they are going to learn and how the learnings will be applicable in their everyday jobs. This point should not be underestimated because training is only useful if it can be clearly and safely applied afterwards. With so much information and practical application throughout the session, it is inevitable that the delegates’ attention will waver at certain points throughout the day. This can be minimised by varying teaching methods throughout the session. These methods should include at least some interactive technology and discussions to encourage practical application outside of the session. Although it may not be high on the list, a good training environment is more important than people might think. If planning to attend a practical course, professionals should enquire about the facilities on offer ahead of time to ensure that they will be working on boilers and heat pumps that will lend themselves to their day-to-day work. Across the board, demand for renewable heating training is increasing and it is

particularly encouraging that the higher levels seem to be most popular amongst the renewable engineers. Perhaps unsurprisingly, biomass training is seeing the highest demand out of all the technologies.

High demand At Innasol, we note particularly high applications for our BPEC solid biomass course, most likely due to the regular tariff degressions on the non-domestic side of the RHI scheme, which are pushing many companies to take on more domestic installation work. These require more formal qualifications, and delegates are responding to this change by making the investment into their long-term future within the sector. The gravitation towards higher qualifications is really encouraging – it shows us that renewable heating businesses are recognising the importance that training has on the long-term growth of their business and of the industry. Not only this, it also proves just how willing our industry is to establish itself as a reputable and honest sector which prides itself on delivering for its customers. Long may it continue.

Available courses Based in Essex, the Innasol Training Academy offers a range of courses for professional installers, including an introduction to renewable technologies, Part L energy efficiency, water heating and heat pumps. Courses on offer include: Solid Biomass – a course that provides an introduction to solid biomass heating, fuel characteristics, supply and combustion, chimney requirements, regulations and standards, plus health and safety guidance. BPEC Heat Metering – a one day course for designers, service engineers and installers, providing advice on the requirements for metering renewable heat installations, the commissioning of heat meter installations, and fault finding, amongst others. PHAM NEWS ENQUIRY No.

www.innasol.com

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RENEWABLE Technology

What you need to know about fitting an ASHP Installing an ASHP shouldn’t be a daunting prospect for an experienced plumbing and heating engineer – especially with the support of a good supplier, says Heather Oliver from Nu-Heat.

n air source heat pump is one of the most popular renewable technologies, but there are a number of things to consider before you can be sure that it is the most suitable solution for the property in question. The first thing to check is the existing insulation. A well-insulated property will prevent heat escaping, enabling the heat pump to work efficiently at lower flow temperatures, providing an effective, economic heating system. The insulation present in all new build properties built to Part L1A, and generally those built in the last 10 years, are likely to be suitable for an ASHP. Older properties will require insulation upgrades such as loft, cavity wall and glazing improvements in line with Part L1B of the Building Regulations.

Access to gas In an existing property, an ASHP is most suitable if there is no access to mains gas. This is because the homeowner will see a greater return on investment when compared to the cost of using oil, LPG or electric heating. New build properties that have access to mains gas are still suitable for an ASHP, which will perform very efficiently, and this option is often chosen when aiming to create an eco-home that is not reliant on fossil fuels. Most ASHP installations will fall into the category of permitted development in line with MCS020, so will not require planning permission. However, if the property is listed, in an AONB or Conservation Area, or requires more than one heat pump unit, the homeowner will have to apply for planning permission.

Heat emitters ASHPs operate most efficiently when connected to low temperature heat emitters, such as underfloor heating or a combination of underfloor and radiators. If traditional radiators are the preferred option, they will need to be sized in line with the lower water flow temperatures associated with heat pumps; this means they are generally twice the size than those used with a gas or oil boiler.

Right supplier Having identified the opportunity to install an ASHP, the first step is to find a reputable design and supply company who specialises in integrating renewable technologies. A good supplier will be able to advise on the suitability of an ASHP for the project and provide full heat loss calculations in order to correctly size the ASHP. The supplier should also be able to supply clear installation manuals and user guides.

Installation Installing the ASHP unit is relatively simple for any plumbing and heating engineer. The heat pump controls and pipework layout are very similar to

a traditional gas or oil boiler, configured as a Y or S plan industry standard layout. The ASHP is simply placed on a flat concrete base external to the property with the appropriately sized flow and return heating pipes and electrical power cable running from the unit into the property. The electrical work should then be carried out by a qualified electrician in the conventional way as you would for a gas or oil boiler On completion of the first and second fix installation of the mechanical and electrical heat pump components, the unit will be ready for commissioning. This element of the install can be seen as daunting for the novice installer, but experienced suppliers do offer support to simplify the process.

Commissioning Onsite commissioning support should be an option offered by your supplier, who will send out one of their own field service engineers to commission and explain the system set up and functionality of the heat pump controls. You should also receive a handover pack to pass on to the system owner that includes everything required for MCS compliance as well as user guides. For a qualified heating engineer, installing an ASHP isn’t rocket science – you already have all of the skills to get started. However, choosing the right supplier will make a big difference, offering onsite support and the option to take on the compliance paperwork, freeing up your time to spend out on the job and not in the office. PHAM NEWS ENQUIRY No.

www.nu-heat.co.uk

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50 RENEWABLE Technology

Communicating with the customer How many homeowners understand what types or renewable technologies are best suited to their property and are fully aware of the incentives available to them? Jed Smith, Head of Business Support Services at Specflue, discusses how best to work with the customer.

he general public are unaware of all the benefits of renewable technologies – it’s only the most proactive homeowners who are researching for themselves and identifying possible energy saving solutions. When the Government first announced the Green Deal and RHI schemes, a certain amount of money was allocated to help raise consumer awareness of renewable technologies. However, this soon changed and they decided that the installer would do the marketing and promoting of such schemes for them. Fundamentally, this is where the problem lies. As the scheme was delayed, less plumbing and heating engineers decided to venture into renewable technologies as they couldn’t see the return

the last 24 months to a stage where domestic renewable solutions are now being discussed and installations, particularly of biomass, have seen a significant upturn supported by the RHI.

Next phase

Jed Smith from Specflue

on investment of all the setup costs of training and various memberships. This led to very little movement on the MCS register for installers and that impacted on the number of people talking about renewable technologies and promoting their worth. Thankfully we have moved forward considerably over

To generate some longevity in the domestic renewables market, the next phase is to educate the customer further. The renewables customer often developed a perception that may have been influenced by the ‘aggressive renewables salesman’ approach, pushing the wrong products and design aligned to their sales objectives, rather than what is needed for the customer’s home. It is important that engineers and any sales representatives operate in a manner which is aligned to

industry standards to protect, not just the renewables customer, but the industry. This may mean learning new skills on handling customer expectations and managing the customer to a solution which suits both the home and the budget. These new skills may be a diversification from the installer’s traditional technical skills training as it would focus on customer service, communication skills and customer relationship management, all areas that are traditionally part of the sales, design and installation phases of any renewables project. Having a clear, well-defined process for renewable engineers for pre and post sales activity should be thought through and not just focus on the installation.

Ensuring the customer is educated as part of the presales activity should be a clear objective. The customer should be discouraged from taking a renewables product into their property if the solution is not a good fit and if there is no real return on investment or carbon savings.

Misselling You hear so many stories of cases where heat pumps have been installed in old properties with high heat losses and demands. I can’t help but think about how the results would have been different if the customer had received the correct advice and an alternative solution had been matched to the heat load and losses. Is this not the responsibility of the engineer and company who are responsible for the project?

MAKE YOUR FUTURE RENEWABLE

If the market is to have longevity and the customer is to fully benefit from renewable technologies, then we need to learn to manage the customer and the market better. As well as new skills, a new approach to renewable technologies should be considered to help facilitate ongoing improvement in the standards of advice and installation. MCS standards, CIBSE guides for best practice, and competent person schemes all contribute towards applying quality schemes to ensure the products and installations reach a certain standard. Maybe the industry needs to build on these and ensure more is done to guarantee that the customer’s experience is a positive one. PHAM NEWS ENQUIRY No.

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Don’t miss out on RHI-funded customers! Apply at stroma.com/installer-application or call 0845 621 11 11 (ext.622)

stroma.com Stroma Certification info@stroma.com T: 0845 621 11 11

07/07/2015 12:18

July/August 2015

Renewable Technology 51 New gas absorption heat pump range Hybrid delivers the best of both worlds

The latest commercial heating technology from Lochinvar is the Optimus gas absorption heat pump (GAHP), capable of delivering space heating and hot water at high efficiencies. Optimus delivers outputs up to 41.7kW and is designed to operate with ambient temperatures as low as -20°C. It can achieve efficiencies as high as 152% by capturing low grade energy from surrounding air to supplement thermal output from the refrigeration cycle, driven either by a natural gas

or propane burner. Low temperature hot water can be supplied at up to 65°C for heating applications and

up to 70°C for DHW. Outdoor installation provides a convenient space saving

solution, but an indoor option is also available. The Optimus can be used in place of gas-fired boilers and also work in partnership with them, with integral controls giving priority to the Optimus unit so the boilers only fire up during periods of higher heating demand. Factory-assembled skid mounted packages are also available in packages from two to five units. These come pre-piped and pre-wired for ease of installation. PHAM NEWS ENQUIRY No.

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Product face lift The SOLiC 200 system from Earthwise Products has been redesigned to make it more consumer-friendly and easier to install. Originally launched in November 2012, the SOLiC 200 is a proportional immersion heater controller that is designed to convert energy generated by solar PV panels into hot water by diverting excess energy to the immersion heater circuit before it is exported to the grid. Manufactured in the UK, the unit has been engineered to last the life of a solar installation (25 years) and includes a 10 year return to base replacement guarantee.

www.earthwiseproducts.co.uk

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The aroTHERM hybrid system from Vaillant is said to combine the reassurance of a traditional boiler system with the cost saving credentials of an air to water heat pump. The hybrid system features a controller which adjusts to the homeowner’s individual energy tariff. It monitors, calculates and then automatically selects the most cost effective and efficient method of heating for the home – whether that’s through the boiler or renewable system – on a day-to-day basis, delivering savings as well as protecting customers from any sudden rise in fuel costs. “Hybrid installations can be specified to provide optimum efficiency and customer reassurance,” says John Bailey, Commercial & Renewables Systems Director. “While the vision of having multiple technologies

pumping energy into the house may be off-putting for some customers, homeowners can now rest assured that today’s hybrid installations are as simple as they are effective. “While renewables can deliver cost and energy efficient heating for many properties, sometimes a single technology isn’t enough to deliver the high level of efficiency expected, particularly in older or poorly insulated builds.” PHAM NEWS ENQUIRY No.

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www.vaillant.co.uk

MAKING LIFE EASIER RAUVITHERM

“The REHAU RAUVITHERM system makes life so much easier as it’s a very user friendly system. The training course gives a really good introduction to the product and once fitters get the hang of the methodology, it’s very straightforward. It really doesn’t take them long to become competent” Installer, NLA T: +44 (0)1989 762600 www.rehau.co.uk/districtheating

Follow REHAU Renewables:

S t and 10

ENQUIRY

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RENEWABLE Technology

Why biomass is an ideal solution for rural areas Biomass may be one of the oldest forms of energy, but it is now increasingly being used to provide users with a reliable and costeffective heating solution. Tim Pollard, Plumb Center’s Head of Sustainability, considers some of the key features and benefits.

I Expertise begins with us With highly experienced industry specialised instructors and state of the art facilities, there’s nowhere better to train than with Specflue. We offer a variety of the latest HETAS, BPEC and NICEIC QCF accredited courses and an opportunity to progress your career by learning from our experts on live working appliances. RENEWABLE HEAT PRODUCTS FLUE & CHIMNEY PRODUCTS WOOD BURNING STOVES TRAINING

0800 90 20 220 01787 880 333

www.specflue.com/pham ENQUIRY

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n the UK, when we think of biomass fuel, we generally think of wood pellets, which are currently the most widely used biomass fuel. However the definition of biomass is anything that is living, either animal or plant matter, or was living until very recently. All biomass gets its energy from the sun and biomass can be solid, liquid or a gas. The reason that biomass has become so popular is that it is a renewable fuel – we can always grow more plants or trees. This is in stark contrast to fossil fuels, which we know there is only so much of. The supply of fossil fuels is dependent on the cooperation of the countries where deposits are found, and intergovernmental relationships are sometimes tricky where oil or gas is concerned. Countries with substantial oil or gas deposits have a trump card which becomes ever more powerful as fossil fuel supplies dwindle.

Versatile energy It’s well-known that biomass can provide fuel for central heating, but did you know that it can also be used to generate electricity? According to recycling charity WRAP, there are now over 60 waste-to-energy power plants in the UK burning material as diverse as meat and bone meal, waste paper and processed sewage pellets! Electricity generation from biomass is not necessarily just something for the commercial sector. Domestic biomass MicroCHP (combined heat and power) boilers are coming. The versatility of biomass is striking. Corn and wheat can be used to create ethanol, a liquid, petrol-like fuel that

Tim Pollard, Plumb Center’s Head of Sustainability

can power vehicles. Biomass can also be turned into biogas, which can be used in the same way as natural gas.

Rural benefits I have often heard friends living in rural areas discussing the inconsistency of lead-times on oil deliveries in peak heating season. We all lead busy lives these days and if you forget or delay ordering your oil delivery, you could be in for a few cold days! One of the benefits of biomass is that because the fuel is readily available and comes from rural areas, supply is less likely to be a problem, and local businesses benefit from the custom, which supports the local economy. In rural areas, biomass boilers are certain to become a mainstay of central heating. They can be installed in place of a standard gas or oil boiler on an existing central heating system. So this means little interruption and inconvenience to the customer as well as a cost saving, as it prevents the need to install an entirely new heating system. Fuel efficiency means energy and cost savings to the customer. Modern biomass boilers work at over 90% efficiency, which

means that almost all the fuel is burned to generate constant heat and hot water. It is also possible to regulate the amount of fuel delivered to the burner, therefore making it able to match the heat demand required. Being more energy efficient means that homeowners can also save money on their fuel bills – and the savings can be significant. A wood-fuelled boiler could save customers more than 50% on fuel bills – this equates to around £650 a year compared to electric heating. One potential drawback is the need for fuel storage. The wood pellets have to be stored somewhere and a hopper system is required, which can take up quite a lot of space. Therefore biomass may not be a good solution for smaller homes.

Extra incentive A big bonus for biomass customers is that they can get paid for the energy they generate under the domestic RHI. The Government will currently pay 8.93p for every kWh generated by the boiler, with payments every quarter for the seven years after installation. Biomass boilers emit on average the same amount of carbon dioxide that is absorbed by the wood-fuel when it was in the form of a tree, so it is generally considered to be a carbon neutral appliance. In fact, biomass is the only carbon neutral fuel on the market. With its environmental and money saving credentials, biomass boilers have to be an option for many householders in off-grid areas and worth investigating for both the installer and customer. PHAM NEWS ENQUIRY No.

www.plumbcenter.co.uk

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RENEWABLE Technology Woodchip drives big savings at college in Leicestershire A college in Leicestershire has saved £30,000 in just four months thanks to a new woodchip boiler supplied and installed by biomass heating specialist Rural Energy. The project has been financed through a community funded cooperative investment. The 800kW Herz BioFire boiler, supplied by Rural Energy, is expected to save up to £45,000 a year in fuel and maintenance costs, compared to the £200,000 bill the college faced for its previous oil fuelled boilers. The new biomass heating system is expected to reduce the college’s carbon emissions by around 250 tonnes per year.

Acting as main contractor, Rural Energy was wholly responsible for the project, from the initial system design to the installation and commissioning of the new biomass heating system. The installation

is eligible to claim income from the commercial RHI which will be used to establish a Local Community Fund to support initiatives at the college. PHAM NEWS ENQUIRY No.

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More advanced thermal store Designed for installations using renewable energy sources, the new Torrent Eco range of thermal stores from Gledhill features a highefficiency ErP-ready pump, flow sensor technology and increased store temperature capacity. The new range enables the user to combine energy sources such as solar thermal, biomass stoves or heat pumps along with conventional gas, oil and LPG. The store can be used to deliver heat to a property and hot water on demand via a plate heat exchanger.

The new pump is said to reduce power consumption significantly and the flow sensor saves energy by avoiding the need to keep the plate heat exchanger heated on a ‘warm cycle’. MD Jason Hobson says: “The Torrent Eco range utilises our 40 years of cylinder design expertise to maximise the input from available energy sources to provide a flexible solution that is better for the environment, easier to install and offers the end user increased performance with reduced running costs.”

It’s good to know it’s a Grant PHAM NEWS ENQUIRY No.

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Logs and pellets power boiler DuoWIN is the name of Windhager’s new combination biomass boiler. Featuring hybrid technology, DuoWIN combines heating with wood and pellets in one unit. Its intelligent fuel switching detects when

the wood gassifier is in burnout and switches to pellet operation, either automatically or at a desired time. The boiler’s system is based on Windhager’s compact log boiler LogWIN Klassik and the recently launched compact BioWIN 2 wood pellet boiler, taking up only 4.19m² of space. A PowerBoost function can meet short-term higher heat demands up to 56kW. With the energy optimised version, the DuoWIN’s pellet operation is up to 25% more efficient than conventional combination boilers. Available in four models from 33-56kW output, the DuoWIN has a filling volume of 145 litres for 50cm split logs and 164 litres of wood pellets, the feed for which can be either manual or fully automatic. Both the wood combustion chamber and the stainless steel pellet burner bowl are not wearing parts and are included in Windhager’s five year warranty. www.windhager.co.uk

ENQUIRY No.

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From condensing oil and wood pellet boilers to air source heat pumps and solar thermal systems, Grant products lead the way in design, efficiency and value.

• Oil-fired condensing boilers • Wood pellet condensing boilers • Solar thermal water heating systems • Air source heat pumps

All of our technologies are designed to fit together, giving you the option to install a complete green home heating solution with ultimate performance and reliability in mind.

• Cylinders and thermal stores • Energy management control systems

g neerin i g n E t n ng • Gra i k n i h t t a ucts • Gre Green prod

For further information visit: www.grantuk.com or call our sales team: +44 (0)1380 736920 ENQUIRY

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54 COMPANY Spotlight

Boiler manufacturer makes a direct appeal to UK installers Dutch boiler manufacturer ATAG Heating Technology has announced ambitious plans to win over UK heating installers with a new range of efficient and reliable boilers, supplied directly to Gas Safe Registered businesses and backed by a full technical support service.

ith annual sales upwards of 1.6 million units, it’s not surprising that the UK domestic gas boiler market has long attracted the attention of a large number of European manufacturers. Some familiar names continue to fight over market share, but the market is big enough for companies to claim success with only a relatively small slice of the pie. Andrew Crown, ATAG’s UK ATAG Heating Technology Managing Director is a manufacturer that has had a presence in the UK for a number of years, but with the creation of a new domestic division and the decision to sell directly to installers, the Dutch company believes it can now give some of the bigger spending brands a run for their money. That’s not to say that ATAG is shy when it comes to investment. The company has announced it will be backing its ambitions with a £25 million fund that will be used to ensure that it is in a position to provide installer customers with a full technical support service.

The compact iC combi boiler, available in a range of outputs

An inside view of the iC combi with iCon heat exchanger

Established in 1948, ATAG boilers are tried and tested in domestic and commercial markets around the world. The company’s iCon stainless steel heat exchanger, first featured in commercial boilers, is the result of 20 years of research and comes with a lifetime replacement guarantee. Claimed to produce the highest efficiencies in Europe, the patented heat exchanger has been designed to deliver a rapid transfer of energy from gas to water and is tilted when mounted in the boiler to help remove excess air. Performance reliability is further assured by Customer research the use of components from leading brands such as UK Managing Director Andrew Crown has many years Honeywell, Grundfos and Siemens, plus a full range of experience of the UK heating market and explains that the filters and water treatment products. new venture has been more than a year in the planning. The initial boiler range is made up of iC combination, “We wanted to do a lot of research with installers, both on iS system and iR regular boilers, all available with a range the phone and face to face, to find out exactly what they of outputs up to 40kW. Later this autumn the company wanted from a boiler manufacturer,” he explains. plans to launch the iC Economiser combi which will come ATAG’s plans to target one-man installers and small with a built-in Passive Flue Heat Recovery Device that has independent companies were given encouragement by been included without any increase in the dimensions findings that suggested that of the boiler. Both the iC many installers were not combi and Economiser “The ATAG way is to help installers altogether happy with some combi models will come grow and protect their business” of the established boiler with a wired weather brands. The company’s compensator as standard. feedback also suggested a level of disenchantment with All boilers are also available with optional intelligent the service received by merchants. controls which are compatible with smartphones and “The general view was that boiler prices are going up, tablets. Warranties available on the boilers range from but that the quality is going down,” says Crown, “with five years cover as standard on the iC, iS and iR boilers installers pointing to the more widespread adoption and seven years on the iC Economiser range. Warranties of plastic components and over-priced spares. Many on all models can also be extended up to 10 years. installers believe that manufacturers view spare parts as Installer service a good revenue stream. “There was also concern about manufacturers targeting The quality of the product range is designed to attract their customers for service work. Not every installer those installers who want to offer their customers wants to pursue service contracts, but those that do felt something other than the cheapest available option, undermined. Some of the installers we talked to also said but ATAG believes that its direct sell proposition will be that they often found that the boiler they needed was equally appealing to many professionals. The company unavailable from the trade counter and an increasing has pledged to only sell boilers and spare parts to legally number would prefer to have the boiler delivered onsite.” qualified installers and will not allow its products to be ATAG is confident that it has addressed many of these sold online to non-Gas Safe Registered businesses. The company plans to work in partnership with concerns with its new boiler offering. “They are more like installers around the UK, opening business accounts, boilers used to be,” says Crown, “with metal pipes, brass offering next day delivery, either direct to site or the fittings and a stainless steel heat exchanger. There are no installer’s premises, and actively helping to grow the plastic parts.”

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Onsite assistance and technical support will be provided by a nationwide network of Technical Product Managers

installer’s business by passing on sales leads and promoting their annual service work to customers. “The ATAG way is to help installers grow and protect their business through our unique ‘Contract of Service Guarantee’,” explains Crown. “Our installers can rest assured that we will help them to gain all after-sales work when they install our boilers.” ATAG has also said it will provide its installers with unlimited product training free of charge. Recognising that many installers find it difficult to find the time to travel to attend courses, the company has invested in a one-to-one mobile training support service. It means that installers can arrange training at a time and venue that’s convenient to them. ATAG’s team of Technical Product Managers will each be provided with fully equipped vans which will enable them to provide bespoke product training when and wherever required.

Clear vision Andrew Crown is confident that the combination of reliable energy efficient boilers and personalised service will prove to be a winning one for those installers who are not entirely satisfied with the current level of service they receive from existing suppliers. “Supporting Installers directly and on a personal basis will ensure we meet their needs,” he claims. “We have a clear vision for the UK domestic boiler marketplace which is to supply installers with highly engineered and superefficient boilers and associated products at a competitive price, now and for the long-term.” Complementing the boiler range is a full range of hot water cylinders, both vented and unvented stainless steel models, including twin-coil solar cylinders. For those installers who want to promote renewable technologies, there are also solar thermal panels and accessories. Although the company is realistic enough to know that it will take some time to realise its ambitions, ATAG has revealed that it has already opened more than a hundred installer accounts and is confident that many more will follow. “As a result of our unique offering, we believe that UK installers are ready for change and will welcome the opportunity to upgrade to ATAG,” says Crown. www.atagheating.co.uk

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LIGHT COMMERCIAL Heating 55

Keep safe by going with the flow A continuous flow hot water system can meet high levels of demand and also help to minimise the risk of legionella in commercial environments, says Bob Chapman, Business Development Manager for Water Heaters at Bosch Commercial and Industrial Heating.

ince 1976, when Legionnaires’ disease was first discovered, research into the disease has revealed that stored hot water systems present an enhanced risk for the proliferation of legionella and a vast amount of detailed maintenance is required to keep a stored hot water system free from the infection. The level of work involved can be time consuming, expensive and Bob Chapman, Business must be adhered to on a Development Manager regular basis. The primary method used to control the risk from legionella in hot water systems is water temperature control. If hot water systems are maintained consistently above 60°C, there is likely to be minimal risk of legionella growth. However with older traditional storage systems where there is often a slow recovery, and with a high hot water demand, stratification may occur in the storage vessel and it is not always possible to guarantee that all the stored water is maintained above 60°C all the time. In larger storage systems it is also possible for debris to accumulate at the bottom of the storage vessel, which can then harbour legionella bacteria which are insulated from the high temperature water within the vessel and can pose a potential risk.

Continuous flow The risks and associated hygiene regime costs posed by stored hot water systems has seen an increase in the demand and use of continuous flow systems. A continuous flow hot water system is a process of delivering a varying flow of hot water at a constant temperature to meet the fluctuating demand, without the need for stored water, and minimising the risk of legionella. With a gas-fired continuous flow system, there is no storage vessel to cause potential problems, because as the cold water enters the heater a flow sensor ignites the modulating burner immediately. This then heats up the cold water as it passes through the heat exchanger to a set point of 60°C or above. With a cascaded modular system it is possible to achieve flow rates of up to 170 litres/min at a 50°C temperature rise to satisfy periods of high demand, but which can then modulate down to the minimum flow rate needed to maintain a secondary circulation system at 60°C. This process of heating the water delivers a constant flow of hot water at the required temperature, and because the ignition process is electronic, there is no need for a standing pilot light, and energy is only consumed to maintain the safe circulation temperature or when hot water is required. As there is no stored water within the appliance, the standing energy loss is practically zero, when compared with traditional hot water storage systems. This in itself is a huge benefit to commercial stakeholders, who are often faced with the challenge of managing heat losses and energy costs, as well as controlling legionella. In addition, where site conditions permit a point of use application, a continuous flow system will only ever utilise energy whenever hot water is needed, for example the use of commercial sinks or wash basins. Unlike alternative systems available on the market, a continuous flow system comprising gas-fired instantaneous water heaters is a particularly strong option in certain applications. Arguably one of the most appropriate types

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of applications for a continuous flow system are those where large quantities of hot water are required to meet relatively short periods of demand. Taking a caravan or holiday park as an example, here we have an instance where there may be as many as 200 people all wishing to take a hot shower within the space of one to two hours. If a storage-based system is selected in this instance, there is usually a requirement for large amount of stored water to meet the peak demand, which would then be subject to high energy losses for the majority of the day when very little hot water is required. Using a continuous flow system instead means water can be heated on demand which creates significant energy savings potential.

Sports clubs It is not just sites with a vast number of people to cater for that could benefit from a continuous flow system. Applying the same principle, a community football, rugby, or even golf club could reap the rewards of a continuous flow system. In these instances, where high demand sports usage only tends to take place at weekends, a storage-based system can prove counter-productive and costly due to the losses incurred when the club is only being used for low-use social activities throughout the week. In showering applications, the water is blended down to a safe and comfortable temperature of around 40°C, which unfortunately is an ideal temperature for legionella to proliferate. As the water is atomised at the shower head, it is much easier for droplets to be inhaled by the user, so this particular use requires a strict hygiene regime and careful monitoring of the water temperatures to protect against legionella. Away from a leisure context, we see instances where commercial kitchens require continuous demand for high volumes of hot water. If the application requires continuous high demand, a storage-based system may struggle to recover the required temperatures. A well-sized continuous flow system, however, can generate the high volumes of hot water required up to temperatures of 84°C.

A continuous flow system can meet high levels of demand for hot water in a range of light commercial applications

Big benefits Although there may not be a ‘one solution fits all’ approach when it comes to specifying and installing a continuous flow system, there are huge potential benefits to be achieved through the implementation of a well-sized system. With the installation of a continuous flow system, stakeholders can improve their hot water performance significantly and reduce energy costs, whilst maintaining a strict hygiene regime and reducing the risks of legionella at the same time. www.bosch-industrial.co.uk

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Good workout for MagnaClean filter Bannatyne Health Clubs have given Adey’s MagnaClean Commercial filter the thumbs up following a workout at one of its spa and fitness centres. Following a successful installation at the company’s flagship Fairfield Health Club at Stotford in Bedfordshire, the MagnaClean filter is now specified as part of Bannatyne’s future plant efficiency upgrades to ensure all its heating systems are effectively maintained and protected. “After installing two brand new boilers, we weren’t expecting the filter to collect anything, let alone after such a short period of time,” says Jason Hicking, Bannatyne’s Regional Estates Manager. “After seeing how much dirt and debris the filter collected in just a month, we can

now see exactly why new boilers shouldn’t be installed on a dirty system. To limit disruption, our engineers were only able to do a partial drain down of the system and flush the pipework in the boiler room. So Adey’s MC1+ chemical protector and filter work hand-in-hand to draw out and remove debris as it

passes through the system to provide ongoing protection. “Fairfield Health Club is a prestigious establishment, so it’s extremely important to us that we provide the best facilities for our members, and that they remain at the highest standards. “The heating system serves our spa treatment and

swimming-based facilities, so any downtime or failure would be unacceptable. The results speak for themselves and this is why we’ve chosen Adey to ensure all our heating systems are well protected for the future.” Rob Hill, Adey’s Commercial Business Development Manager, adds: “We’re proud to be working in partnership with Bannatyne’s. Fairfield Health Club is the jewel in the crown of the estate and as such, its members expect the best, so the club’s heating system is no exception. Our MagnaClean filters and premium chemicals provide best practice system protection and we’re delighted to help ensure a clean bill of health for such a high profile spa and gym brand.” PHAM NEWS ENQUIRY No.

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56 LighT COMMERCIAL Heating

Tapping into a new market Easy and reliable hot water provision is vital for many commercial environments, but traditional solutions have a number of drawbacks when it comes to safety, speed and efficiency. Jon Cockburn, Head of Marketing at Heatrae Sadia, explains why being hot on the latest light commercial kitchen products can benefit the installer.

lthough workplace catering facilities will vary in size and type, with offices, factories and medical centres generally having relatively small kitchens, and restaurants, schools and hospitals having large commercial kitchens, they will all require boiling drinking water. Traditionally, boiling water has been delivered via kettles or urns – but these solutions do not always offer safety, speed or efficiency. Kettles Heatrae Sadia’s Jon Cockburn and urns full of boiling water can be knocked over, and trailing cables can be damaged. Kettle users can also be scalded by water spilling from the appliance, or by steam. It is also time-consuming to continually fill a kettle or urn and wait for it to boil – which can be frustrating. In busy working environments people don’t want to spend their break times waiting for a hot drink. There is also energy efficiency to consider. If an urn is filled and boiled, but not all of the boiling water is used, the excess hot water will lose heat through the insufficiently insulated tank, translating into massive energy wastage.

Plumbed in In light of the drawbacks presented by kettles and urns, in recent years we’ve seen increased demand for plumbed-in boiling water units. More and more businesses and public sector organisations are choosing them – and since these products need to be professionally installed, this is good news for installers working in the light commercial field. The business and public sector premises that commercial heating installers work in on a day-to-day basis will usually have some type of onsite catering facilities. Installers

Installing the Aquatap instant boiling/chilled water tap

therefore already have an existing customer base and can expand their business by offering boiling water units as well as the installation, maintenance and servicing of commercial heating products. Permanently connected to the cold water mains, electric boiling water units provide a constant supply of hot water, which can be used for multiple purposes, from making hot drinks to cooking vegetables. With varying capacities being available, they are suitable for any environment, from small office rest rooms and school staff rooms to larger restaurant kitchens and workplace canteens. Traditional boiling water products were quite industrial in appearance and operation, but the introduction of the boiling water tap – widely regarded as a stylish kitchen accessory – has opened up the market even further, leading to good growth potential. Our easy-to-install, 5 litre capacity Aquatap, for example, is based on our market leading Supreme boiling water product, and includes similar builtin safety features and the same Intelliboil Plus technology, but has a more stylish hot tap design. In workplace kitchens, hot taps are ideal for quickly

Solution for district heating systems Available from Pegler Yorkshire is the Meibes range of Heat Interface Units (HIUs), designed to meet the need of UK typical systems and applications. The HIU is said to offer many benefits over decentralised systems such as improved energy efficiency, improvement to SAP ratings, no gas installation throughout the building, ease of access to heating plant for maintenance and a simple integrated solution of low carbon and renewable heat sources, making it easier for planning consent. While acknowledging that there will continue to be a need for bespoke units to suit the individual projects, Pegler Yorkshire says it has developed specific

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solutions for more repetitive applications. The Meibes units benefit from a patented Proportional Modulating valve that intelligently prioritises the requirement for domestic hot water over heating, in a way similar to a combi boiler. They operate

on a ‘no demand, no flow’ basis which minimises the demand on the main network, reduces energy consumption and ensures the apartment is not overheated. Sindar Singh, Climate Control Market Manager, says: “The traditional method primarily chosen for meeting the needs of a multi-occupancy or district heating system has been through decentralised systems with individual gas-fired boilers, but while this system is effective, it can be prone to so many problems and inefficiencies. The development of the Heat Interface Unit has revolutionised the approach to delivering heat and hot water and while not a new concept, the latest products

offer a range of features that leave many older systems looking obsolete.” A recent study by BSRIA has reported the use of HIUs to increase by 17% annually, driven by the need for more urban regeneration, compliance to SAP Ratings and Building Regulations. “Meibes HIUs deliver benefits for all parties in the supply chain from initial system design through to everyday operation and maintenance,” adds Sindar. “There are lower capital costs and they also don’t require complicated heating and pipework system designs. There is no hot water storage necessary and it’s generally easier to gain planning consent.” PHAM NEWS ENQUIRY No.

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making hot drinks like tea and coffee, and for preparing instant snacks and soups. This is particularly beneficial for busy working environments where employees don’t have time to wait for a kettle to boil – for example in hospitals, call centres and fire stations. In larger commercial catering environments, such as restaurant kitchens, canteens, bars and cafés, having boiling water literally on tap can save chefs huge amounts of time when cooking vegetables or preparing stock, sauces, rice, pasta or couscous, and making hot drinks for customers also becomes quicker and easier.

Safety first Boiling water units are also safer than kettles and urns; securely mounted onto a wall or counter top, they can’t be knocked over and any steam produced in the boiling cycle is condensed and retained within the unit. Importantly, boiling water units are also energy efficient, delivering the amount of water required on demand and replacing it as it is used. Our Intelliboil Plus technology effectively and efficiently manages the boiling cycle by regularly bringing the contents of the water container to the boil in response to ongoing user demand. A ‘temperature ready’ LED indicator advises when Aquatap is ready for use. Based on an environment of 15 people requiring four hot drinks a day, we estimate that the daily running costs of Aquatap is £6.96 lower than a kettle, which translates to a saving of £1670 per year. For a commercial kitchen, the savings could therefore be much higher.

Cold comfort The other benefit of hot taps is that there is usually the option to have cold drinking water delivered from the same unit. Over recent years there’s been increased emphasis on drinking an adequate amount of water to remain sufficiently hydrated, with dehydration contributing to headaches, tiredness and irritability, as well as serious health problems. Studies have also suggested that water increases the blood’s ability to carry oxygen to the brain, improving concentration and mental performance. Some workplaces opt for bottled water coolers, but this can be expensive and involves a lot of maintenance in terms of replacing and storing the relatively large, heavy bottles. In addition, bottled water in general has come under scrutiny in recent years in terms of its environmental impact and whether plastic water bottles actually harbour potentially harmful bacteria. UK drinking water is the most stringently tested in the world. However, tap water can be poor tasting and warm – which can discourage people from drinking it. So a good solution is to chill and filter mains water via a plumbed-in unit. Aquatap is designed to deliver refreshing chilled or ambient water in addition to boiling water, with boiling only, boiling/chilled and boiling/ambient versions available. Increasing numbers of businesses are beginning to appreciate the benefits that instant boiling and chilled water products provide, whether they have a small kitchen or large catering facilities. Proactive installers looking to broaden their offering could benefit from learning more about these products and their installation requirements. www.heatraesadia.com

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Guide to selecting the right burner When it comes to selecting a replacement commercial heating system, there are a number of factors that will determine its efficiency and efficacy. Martin Cooke, Technical Manager at EOGB Energy Products Ltd, discusses the critical considerations to bear in mind.

he commercial heating industry has changed a great deal in recent years. Emerging trends are to replace cast iron sectional boilers with gas-fired cascade multi boiler systems or to add a biomass installation with a smaller gas boiler back-up. At a glance, these new options look good. However, some questions hang over these new trends regarding increased maintenance schedules, extra space Martin Cooke, Technical requirements for biomass Manager at EOGB storage, efficiency claims for renewable installations, and the overall comparable life of the new plant compared to traditional options. Historically, older commercial heating systems were oversized, often to accommodate possible future expansion. The operating temperature is usually set to 80ºC and, with the over-sizing of plant, this can lead to inefficient operation due to lack of heat load once up to temperature, resulting in short burner cycles and increased wear on burner components. Additionally, it often doesn’t make efficient use of modulating controls where specified. A well designed and correctly sized plant with multiple sectional boilers and correctly matched burners can provide excellent reliability, with efficient heating and hot water supplies, and shouldn’t be overlooked in view of new trends and possible government ‘green’ incentives. Unfortunately, during the economic downturn, many projects were price driven and, in order to win tenders, the emphasis was on cheaper equipment over equipment that would benefit the user and save energy in the long term.

Meeting standards According to BS EN 15232:2012 ‘Energy performance of buildings automation, controls and building management’, there is a minimum recommended efficiency standard of band C. For example, on natural gas this equates to a single boiler system less than 2MW having a gross seasonal efficiency of 91%; each individual boiler in a multiple boiler system having an efficiency of 82%; and an overall multiboiler system efficiency of 86%.

When a boiler is specified many choices of heat generator (i.e. burners) are available, and with careful consideration at this stage, a huge impact on plant running costs and overall environmental impact can be achieved. When selecting a burner, it is critical to consider whether fully modulating or two stage operation is best; whether it should be premix or blown gas; its turndown ratio; the use of inverter driven fan motors; if it has a low NOx combustion head (class 3 as per EN 676); and if it has advanced combustion control, such as O2 and CO trim.

When a burner is matched to a boiler it is extremely important to ensure that the burner’s working field (i.e. the range in which the burner’s fan can overcome the back pressure of the appliance it’s fitted to) is looked at very closely. The information that is needed to make a perfect boiler/ burner match includes: • The ‘over pressure’ of the boiler or appliance – the internal resistance of the combustion chamber that the burner’s fan must overcome. • The boiler’s maximum heat input – the amount of heat Combustion control required, usually in kW, to produce the required output. Energy saving can be significant when combustion control is Losses will always happen during the combustion process, added. For example, the EOGB/Baltur TBG ME range of burners therefore it is always required to put more heat in uses the Lamtec BT320 burner management system which than you will get out. is extremely versatile and allows extra control systems to be • Internal heat exchanger dimensions incorporated to suit the plant requirements. – this is important to ensure that Adding CO trim to the Lamtec BT320 adequate flame space is available allows combustion systems to get closer for the combustion chamber. Ideally to stoichiometric conditions whilst the flame from the burner will burn remaining safe. CO sensors use without directly impinging on the a modified version of zirconia surface of the boiler’s heat exchanger. O2 sensors that enable them • The burner’s ‘working field’ to detect the products of – the parameters in which the incomplete combustion. burner can operate. This field is The Lamtec CO trim is a created when a burner is tested self-learning algorithm that to see what resistance it can lasts for eight hours and then overcome within a heat exchanger learns all over again to adapt and, at the same time, the output it to any changes in conditions. is able to fire. The EOGB/Baltur TBG 480 ME is a twoMonitoring CO ensures that the stage progressive gas-fired burner with Best case plant is running as efficiently as electronic modulating control possible as it will keep excess Ideally a burner will be selected to allow air in combustion to the minimum and reduces excess heat the maximum turndown ratio. In order to obtain this, the burner that operates towards its maximum output being drawn up the flue and wasted. against the appliance resistance pressure for the output Environmental factors of the appliance is the best suited. This is particularly Along with attempting to ensure the plant is efficient, important when selecting a modulating burner to ensure there is also the environmental impact of burning fuels a broad operating range. that is now a major concern for air quality. Nitrogen oxide There are many options available to installers and (NOx) levels are another important factor to consider when specifiers when selecting burners for a heating system selecting the correct heating equipment. As per EN 676, in terms of NOx emissions and energy savings and, with gas burners are classified into three classes, with Class 3 the correct selections, energy savings of over 50% can be being the lowest NOx levels of up to 80mg/kWh. All EOGB/ achieved. PHAM NEWS ENQUIRY No. www.eogb.co.uk 156 Baltur gas burner heads are now class 3 as standard.

Warranty provides an Ideal solution The entire range of Evomax wall hung condensing boilers from Ideal Commercial now comes with a five year warranty. Evomax offers a large output range and benefits from energy efficiencies up to 110% part load that exceed upcoming ErP 2015 requirements and optional frame and header kits that simplify multiple boiler installation. The latest accessories also extend the installation options, with the Multiline Flue Cascade ensuring multiple Evomax boilers up to 600kW can be connected

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via a common flue header, and the new Plume Kit allowing flue terminal relocation up to 10m from the boiler. Darren Finley from Ideal Commercial Boilers, says: “The exceptional quality of these boilers, which is a result of rigorous design, component selection and testing, along with the Evomax’s excellent track record for reliability, made this an easy decision to make.” Available in seven outputs from 30 to 150kW, Evomax provides options for a wide

Burner to boiler matching

Dimpled heat exchangers

range of buildings, from single boiler buildings to those requiring multiple boiler installations, such as residential tower blocks. PHAM NEWS ENQUIRY No.

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Now available from Danfoss is a new range of plate heat exchangers said to deliver exceptional performance, efficiency and flexibility in a compact design. The range features Danfoss’s micro plate technology with a dimple pattern design for improved flow of fluid across the micro plates and utilisation of the surface area. Danfoss claims the new Micro Plate Heat Exchangers offer up to 10% enhanced heat transfer and up to 35% lower pressure loss compared to traditional plate heat exchangers. The range is designed to meet the needs of virtually any heating and cooling application, from domestic to commercial, including heat networks,centralised boiler plants and in high rise buildings where they can be used as pressure breakers for heating, cooling and hot water production. The micro plate technology provides

the flexibility for individual application design. By varying the number, size and placement of dimples, micro plates can be adapted to each system for optimal heat transfer and minimal pressure drop. The new product portfolio includes brazed and gasketed heat exchangers. ENQUIRY No. www.heating.danfoss.co.uk 158

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Reliable, flexible performance.

Multipoint is the market-leading range of small unvented water heaters, specifically designed for any situation where a single heater is required to service the needs of multiple outlets.

t 01603 420220 e speciďŹ er@heatraesadia.com w heatraesadia.com

Supplied with a factory-fitted temperature and pressure relief valve, Multipoint is quick, easy to install and is offered in a wide range of capacities and ratings. Fed from the mains water supply, it provides high hot water flow rates and siting flexibility which means there is no requirement for a cold water cistern. ENQUIRY

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LighT COMMERCIAL Heating 60 Plate heat exchanger for open vented too

Longer guarantee for floor standing Elco UK has extended the guarantee on its floor standing gas-fired condensing boilers to 10 years. All boilers in the R600, R3400, R3600 and Trigon L ranges now carry this comprehensive warranty and benefit from outputs up to 1.9MW, low water content and stainless steel heat exchangers. The R600 range comprises seven models with outputs from 150 to 571kW and utilises a water-cooled, down-firing premix burner system with an all stainless steel heat exchanger assembly. The R3400/R3600 series is suited

for larger commercial heating applications and can be used in a cascade arrangement of up to eight boilers. The R3400 series can provide up to 1870kW from a single unit, while up to 1043kW can be achieved by the R3600. The Trigon L range includes four models with outputs at 65, 85, 100 and 120kW. Fully condensing and fabricated from stainless steel, these units return efficiency up to 109.8% with a modulation range up to 6.8:1. Trigon L also offers low noise and low NOx. PHAM NEWS ENQUIRY No.

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With the launch of the GB Commercial Plate Heat Exchanger, Bosch Commercial and Industrial Heating’s GB boilers can now be fitted to an open-vented system. Designed to ensure boiler water and system water never directly meet, the plate heat exchanger offers long term protection for the boiler, ultimately maximising running hours whilst minimising potential downtime and improving

efficiency. The heat exchanger allows the boiler installation to be under a sealed system configuration whilst allowing existing and quite often older heating systems to remain under a

Andrews Water Heaters, Potterton Commercial and SenerTec – which together make up Baxi Commercial – have been certified by BSI to ISO 14001:2004, which maps out a framework that can be used to set up an effective environmental management system. The standard indicates that the environmental impact of certified organisations

is being measured and improved. Benefits can include reduced cost of waste management, savings in consumption of energy and materials, and lower distribution costs. Andrew Maclagan, MD at Baxi Commercial, says: “This is a milestone achievement for our three brands, demonstrating to our customers that we take

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burners means heat output is reduced as the space warms up. With seasonal efficiencies of around 92%, the Energysaver comes with an infrared remote control, 24 hour digital dual timer and intelligent features like self-diagnostics and a self-learning pre-heat time. The smallest space heater in the range, it has an input of 3.4kW and output of 2.92kW and measures 695 x 465 x 257mm and a maximum flue length of 7m. PHAM NEWS ENQUIRY No.

www.rinnaiuk.com

the R-Gen CHP systems capture this waste heat and convert it for heating purposes. In this

the environmental impact of our business extremely seriously and are carving a route through which we can work to reduce that effect. “Energy efficiency is at the heart of what we provide to our customers, and in attaining standards like ISO 14001 we will be better able to formalise energy management within our own operations.”

Toni Jones, UK Head of Client Propositions BSI, adds: “Achieving certification to ISO 14001 clearly demonstrates Baxi Commercial’s commitment to being a sustainable organization.” ISO (International Organisation for Standardisation) is an independent membership organisation. PHAM NEWS ENQUIRY No.

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Natural gas combined heat and power Enhancing its range of heating solutions, Remeha Commercial has launched the R-Gen Natural Gas CHP, a combined heat and power solution for commercial buildings with a consistently high demand for space heating and electricity. The R-Gen Natural Gas CHP range includes 26 models offering outputs from 20 to 2000kWe. These cogeneration plants convert natural gas into heat and electricity at the point of use. Hot exhaust gas from the engine enters a heat recovery exchanger to provide LTHW for heating and hot water services. While conventional power stations release the heat they create as a result of electricity generation into the environment,

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Reducing impact on the environment

Big spaces, small solution Providing a solution for heating large spaces is Rinnai’s Energysaver 309FTR fanned convection powered f lue space heater. Suitable for applications such as schools, libraries, conservatories and churches, these heaters are said to provide efficient operation leading to reduced running costs. Energysaver works by providing heating from the floor up. The units, encased in a low surface temperature casing, are said to be swift to warm up, easy to control and economical to run. Fully modulating

lower pressure open vent arrangement, therefore not exerting the system to the higher pressure and potential system leaks. Each GB Plate Heat Exchanger has been sized to

match the output of every possible combination of single or cascade GB boiler installation (65 to 1240kW), ensuring compatibility with corresponding pump group flow rates. This allows a more efficient transfer of heat whilst ensuring existing pumps can be used in retrofit installations. The Plate Heat Exchanger is supplied with tailor made insulation

way, they can operate to higher total efficiency levels of between 85 and 90% compared to a fuel efficiency figure of around 40 to 45% for traditional generation. This equates to a potential saving in primary energy of around 30%. The R-Gen range also includes two condensing CHP models, the 20/44 NG and the 50/100 NG, which offer higher total efficiencies of between 103 and 104% for increased energy and emissions savings. The units can be connected with Remeha Commercial’s high efficiency condensing boiler range to facilitate accurate matching of the individual requirements of a building. PHAM NEWS ENQUIRY No.

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Keston Boilers offers a five year warranty across its entire range of combi, system and heat only boilers. Combining twin flue capabilities with energy efficient boiler designs, the range provides a solution for complex installations and those requiring long flue runs. When installed in cascade, these boilers are suitable for commercial applications, able to achieve outputs from 90 to 330kW. An optional modular Frame and Header Kit is delivered complete with all vital components such as single balance headers, sequence controllers, safety and isolating valves, and a drain point. Offering outputs from 30 to 55kW, Keston boilers are Energy Saving Trust endorsed and have efficiencies up to 110% part load and a turndown rate of 5:1. The Heat Only range incorporates a fully modulating pump, meaning it conforms with the Energy-related Products (ErP) Directive, due to come into force in September. The use of twin flue systems means these boilers are suitable for applications requiring a long flue run. They

can be run horizontally from an elevation as little as 1.5°, with flue run capabilities up to 27m from the boiler, so boilers may be sited on inside walls or in basements as required. Because the range exceeds the energy efficiency criteria of the Energy Technology List (ETL), small business owners can take advantage of the financial benefits offered through the Enhanced Capital Allowance (ECA) scheme. PHAM NEWS ENQUIRY No.

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We believe building boilers requires a personal touch. Which is why we sent our robots packing.

Every Vaillant Commercial boiler is hand built by a single expert. No robots. No exception. While we constantly embrace cutting-edge production processes, we have always been careful to maintain a human touch. This is why each boiler is hand built by a single expert, giving them 100% ownership. Only during the packing stages do we let our robots get involved. A fact we are extremely proud of.

To take ownership of a hand built commercial heating product call 0845 602 2922 or visit vaillantcommercial.co.uk

ENQUIRY

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Energy recovery unit for schools Extending its range of ventilation options, Fläkt Woods has launched the eCO Premium, a new energy recovery unit (ERU) that is said to represent the latest in air movement and controls technology. The unit is designed to assist schools in meeting more stringent government guidelines and is capable of recovering 85% of the thermal energy. eCO Premium is also claimed to offer an unprecedented level of control – when specified with sensors, it automatically adjusts to changing demands within a room.

A presence detector will switch the system on when the room is occupied and subsequently off again when it’s empty. An internal CO2 sensor will even adjust the air supply proportionally to the number of people in the room.

The unit extracts moist, stale air from inside and replaces it with fresh air from outside, using the heat from the outgoing air to warm the incoming air. This means there is a constant flow of fresh air being circulated within a building, improving

indoor air quality, sustaining comfortable levels of warmth and reducing the levels of CO2 present. It is available in different air flow capacities to suit a range of applications. David Black at Fläkt Woods says: “eCO Premium offers great energy saving potential for the education sector, and a lucrative opportunity for installers. By using waste heat from the outgoing air, energy bills can be greatly reduced and can achieve substantial carbon reductions, especially for premises with multiple buildings.” PHAM NEWS ENQUIRY No.

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Wireless control

Free movement Easy handling and more freedom of movement are the key features of Hansgrohe’s new kitchen mixers – Metris Select and Talis Select. Combining a pull-out spray head with new Select technology, the mixer taps increases the operating range around the sink by up to 50cm. As with single lever mixers, temperature and water volume are set by turning the lever handle, ergonomically shaped for comfortable use. The water flow is then switched on or off by pressing the Select button on the top of the pull-out spray head. The newly developed Select shut-off valve, which turns water on and off, works on a purely mechanical basis and no electrical power is required. www.hansgrohe.co.uk

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A wireless thermostatic radiator valve – JG Aura TRV – has been launched by JG Speedfit. Designed to offer a quick and easy replacement for traditional radiator valves, they are controlled by a room thermostat and can send a signal to the JG Aura Network to turn the boiler off when the desired room temperature has been reached. Suitable for new-build projects and existing radiator systems, the TRV enables an existing radiator system to be turned into a smart network in a matter of hours, with no wet plumbing work necessary. The online JG Aura App, available for iOS,

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BSP tappings for an easy retrofit without the need for a major pipework alteration. The C12-18kW model can also be set between 12-18kW, making it an energy efficient option for properties with good insulation or for homes with underfloor heating systems. Another benefit for the service engineer is the Riello RDB burner which comes with advanced digital control box technology to provide fault diagnostics and performance monitoring. The boiler has a seasonal efficiency rating of 92.3%.

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With the Energyrelated Products (ErP) Directive set to come into force in September, Vaillant has announced a number of enhancements to its ecoTEC range to ensure that the boilers meet requirements. The new boilers will also be Vaillant’s most powerful models yet. Available from the beginning of July, the all new ecoTEC Plus combination and system boilers and the ecoTEC Pro combination models boast high-efficient pumps and are certified with an ‘A’ ELD rating. A new version of the ecoTEC Plus open vent boiler will also be launched to the market in August. The enhanced range will directly replace the current ecoTEC Plus and Pro appliances and offers ‘A’ ratings across heat outputs, domestic hot water efficiency, as well as reduced dimensions on the range of ecoTEC open vent boilers. The enhancements have been designed to further improve efficiency levels without compromising on power. Users will also benefit from increased flow rate on the combi boiler models, making them ideal for installations which require

a more advanced boiler with greater outputs. The ecoTEC Plus combi boiler will now be available with a 35kW output and a 30kW model will be incorporated into the ecoTEC Pro portfolio. New additions to the ecoTEC Plus open vent boilers will include 12kW and 24kW models. The new boilers are fully modulating for maintaining higher efficiencies at lower outputs. In addition, they are fully compatible with the existing range of Vaillant accessories including flues, variable termination kits, cylinders, controls and renewables. The combi boilers are also compatible with passive flue gas heat recovery devices (PFGHRD). PHAM NEWS ENQUIRY No.

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It’s easy with smart technology

Oil boiler is ideal for tight spaces Firebird’s long established Enviromax oil fired boiler range has been extended with a new ‘baby’ model, introduced to offer installers more flexibility and choice. The Enviromax C12-18kW is available in three models kitchen, boiler house and external heatpac. With a width of just 345mm (kitchen model) and 24 litre water content, the new boiler can fit in tight spaces while allowing better access and easier handling for the installer. In common with all standard Enviromax boilers, it comes with four

Android and Windows users, allows the user to remotely control the TRVs from a mobile, PC or a tablet.

Enhanced boiler range is ErP ready

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The new miGenie thermostat range from Drayton is said to offer the very latest in smart technology, coupled with wireless control, modern styling and ease of use for both installer and consumer. The miGenie operates in a way similar to Drayton’s MiStat and MiTime ranges, but is smart technology enabled by an intuitive app, accessed via an Apple Watch, smartphone or tablet. This upgrade to the heating controls enables homeowners to control their heating and hot water from literally any location. A key feature of the miGenie collection is its ease of installation. All

products are already prebound and can be installed straight from the box. According to Drayton, a typical installation can be completed in as little as ten minutes. Manufactured with a standard backplate, they are also easy to retrofit. Simon May, Product Manger at Drayton Controls,

comments: “Although smart thermostats have been on the market for a while, we wanted to ensure that with the launch of miGenie we were providing installers with a product that does exactly what it says it will – quick installation, single, dual and multi-channel versions, pre-bound wireless connection with signal strength indicator, all wrapped up with an intuitive app for iOS and Android. “The products will be available in a range of packs that are suitable for all applications to make life easier for the installer.” PHAM NEWS ENQUIRY No.

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What’s New MVHR in large family homes The Vort HR350 Avel from Vortice is a heat recovery unit for houses with up to seven wet rooms. This unit joins Vort Prometeo HR400 and the Vort HR200 Evo, all of which are SAP Appendix Q eligible MVHR units. The heat recovery unit has a 100% fully filtered summer bypass with optional timed manual activation, which constantly maintains healthy indoor air quality for residents. The unit offers a very low decibel rating which ensures quiet operation in the home. The HR350 Avel has a

removable hinged access door for easy installation and maintenance and is suitable for vertical mounting. Vortice General Manager Kevin Hippey says: “Heat

recovery units play such an important part in energy efficiency for all new builds, therefore this is an area where we have been investing significant time in product development. Expect to see more heat recovery systems from Vortice later on in the year.” The HR350 Avel is controlled by a wired LCD electronic controller which displays the unit’s status. It has integrated frost protection and easily accessible G3 filters as standard (optional F5 filters available). PHAM NEWS ENQUIRY No.

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Electric combi joins Aztec The Aztec electric boilers range from Trianco has been enhanced with the addition of new compact electric combi to complement the classic range and electric system model. The new combi sits discreetly in an airing cupboard or utility room, and its design means there is no need for extensive pipework, flue kit or cylinder for hot water storage. All major components are incorporated in the combi that would normally be installed in addition to a standard wet system boiler. The range features adjustable controls such as DHW storage 60 – 85ºC,

built-in system pressure gauge and smart digital programmer. The pump, expansion vessel and automatic air vent are discreetly housed behind the white, powder-coated casing.

Quiet in operation and fully modulating, the combi has an efficiency of 99.8%, low NOx emissions and delivers 16 litres of DHW per minute, depending on site conditions. PHAM NEWS ENQUIRY No.

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Flushing bypass manifold Valves Instruments Plus (VIP) has released a 3 valve f lushing bypass manifold with 40mm centre, a more compact version of the larger 80mm centre version. Designed for installation on HVAC terminal units such as fan coils and heat exchangers, the device allows for simplified terminal maintenance as it can be dismantled without having to empty the entire system. The 40mm unit features O-ring sealed union ends, both live side and unit ends, consequently allowing different configurations to be easily achieved. This is said to allow for easier routine cleaning of the terminal unit independently from the line’s regular working conditions. By closing the flow and return valves and by opening the bypass, the terminal unit is essentially isolated from the system. It

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is possible to drain and disconnect it for maintenance. By closing the bypass and the return valve, VIP says that it is possible to perform a ‘forward flushing’ of the strainer. By closing the bypass and flow valve (and with clean fluid in the system) it is also possible to perform a ‘back flushing’ of the system by forcing the flow of the fluid back into the terminal unit before it is drained through the strainer. The company says that the key features of the valve include the simplicity of maintenance, a reduced risk of leaking and the cost savings associated with a reduction in site labour. www.vip-ltd.co.uk PHAM NEWS ENQUIRY No. 173

Sponsors of

Technical Tips HEAT TRANSFER FLUIDS The importance of heat transfer fluids within heating systems is often overlooked. Dr Philip Gray, Technical Manager for Kilfrost’s Speciality Fluids Division, discusses the impact that heat transfer fluids can have on efficiency and performance. Due to issues such as corrosion, bacteria and scaling, heat transfer fluids can have a significant impact on the life span and reliability of heating systems. Glycol itself is not particularly corrosive in concentrate form but it must be mixed with water to achieve the necessary protection from frost. As a result, corrosion can become a major problem for the system installer and end user. In addition, at certain glycol and water dilutions and under specific operating conditions, bacteria utilises glycol as a food source, leading to extensive problems with biological fouling. Problems associated with corrosion can lead to a heat transfer fluid becoming the most expensive part of a heating or cooling system, despite its relatively low initial cost to the customer. Having a clean and efficient system can reduce energy waste, extend the life of capital equipment and maximise a customer’s upfront investment. Ultimately this will save money, hassle and the potential loss of reputation resulting from any downtime due to system failures.

Industry standards An international standard created by the American Society for Testing and Materials (ASTM), known as the ASTM D1384-05 corrosion test standard, is playing an increasingly important role in addressing the problem. The test is used to assess the impact of heat transfer fluids on systems. Under laboratory conditions, pieces of metal that are typically used in HVAC systems, such as aluminium, iron, steel, brass, solder and copper, are weighed before being immersed in an inhibited glycol and water mixture at 88°C. At the end of the two week test, the metal is weighed again and analysed for signs of corrosion. In order to minimise risks it is essential that the heat transfer fluid used is effectively inhibited. Any fluid can claim to contain effective corrosion inhibitors but without the presence of a test standard, the extent of protection is difficult to gauge. The ASTM test standard is important but has not been embraced by everyone in the industry and currently remains voluntary. Greater adoption of the standard among heat transfer fluid manufacturers will give system installers and end users greater peace of mind.

In addition to selecting a quality glycol based heat transfer fluid, best practice with respect to installation is also critical. Installing a well inhibited glycol-based heat transfer fluid into a contaminated system is self-defeating. Systems should be cleaned and sanitised prior to installation of the heat transfer fluid to remove existing scale, sludge and biological contamination. To maximise the chances of long term service and high system efficiency, on-site fluid testing is also strongly encouraged.

Carbon footprint Companies are increasingly looking to reduce their carbon footprint and therefore the impact that systems and their heat transfer fluids have on the environment needs to be considered. When assessing the environmental performance of fluids, the full life cycle of the product must be considered, including how it is manufactured. It is possible to develop more efficient heat transfer fluids using corn-derived inhibited glycol, which is sustainably sourced and is biodegradable with low toxicity levels. For example, our Thermatrans Sustain TTS, a bio-derived Susterra based concentrate fluid, provides an alternative to monopropylene glycol based fluids. Although structurally very similar to the standard monopropylene glycol, bio-derived Susterra has a significantly superior low temperature viscosity. The circulating viscosity of a heat transfer fluid will have a significant impact on operational efficiency. For example, in ground source heating applications the use of a less viscous heat transfer fluid will help to ensure that efficient fluid flow can be achieved without unacceptable pressure drops developing within the system. This can save energy for the customer and reduce the strain on the pumps in operation. Laboratory studies have also shown bioderived Susterra to be up to three times more resistant to oxidative degradation at elevated temperatures compared to standard petroleum derived glycol and can offer longer lasting heat transfer and system protection compared to standard glycol-based products. The use of a corn sugar-derived glycol also sees a significant reduction in carbon footprint, consuming considerably less energy during the production of the base fluid.

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July/August 2015

64 WHat’s New Stainless steel tube system tube offering up to 108mm. The tube is compatible with Pegler Yorkshire’s standard XPress Stainless Steel fittings range and benefits from a ‘Leak Before Press’ design which helps to identify un-pressed joints. This new grade of pipe is designed to provide the solution when the price of stainless steel is prohibitive on some projects.

heating and fire protection systems and also aggressive environmental applications, such as shipbuilding. It is available in sizes 15-54mm and 6m lengths and meets a wide range of approvals and international standards. Lightweight and easy to handle, titanium gives the tube strength and formability which means that sizes up to 28mm can also be bent to suit. The SS650 range completes the

With the aim of providing more choice in the commercial market, Pegler Yorkshire has announced the launch of the XPress SS630 tube – a new grade of stainless steel tube that is said to benefit from the same strength and corrosion properties as the 316 but at a significantly lower cost. Suitable for use across a wide variety applications, the SS630 system can be used in commercial

Ready in advance of ErP Directive

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Evohome now comes with built-in wifi Honeywell has unveiled the latest version of its evohome system featuring built in wifi. First launched in 2012 and with a colour screen version made available last year, this third generation of the evohome now has the home wifi connection built into the evohome controller, and as a result will no longer require an additional mobile

Previously installers would also have had to install both the controller and a separate remote access gateway which had to be plugged into the home’s broadband router in order for the homeowner to remotely control their heating via the app. Now with wifi on board, the process is quicker and simpler, and there is no need

access kit to communicate with the home broadband network.

Take a

Break

for chance to win £50 cash

Circus Wordsearch Circus Wordsearch Which one of the words is NOT in the grid?

Which one of the words is NOT in the grid?

A J S N E L E P E N I D N A L W C C

S E P E E R E M I W A L I I N G N A

E I S I A D N G N I L L O Y A S T H P G L T M S S O E A U G T U T C I A P N R G Z L E I L E I C C C M R R B L T H S D C T T O T E R T V U R H R E I S T S E K A E I O A R F S T I G I L U N H W M X L E N S R Clothes F BWordsearch T B N

N E S I N L I G R O E U O S H T E A

F V L T S S I T W M A T M R T T C M

Which one of the words is NOT in the grid?

S E P E E S E M I W A L I I N G L A

R O M R

A L X F

H U L B

O H E Acrobats D Y A E G L Audience X A E U U T T N C Big Top E R L W B O Circus L T N T U O Clown T V M E E I Drum-roll K A K

Anorak Blazer Blouse Boxers Cloak Frock

I V S T J L I E X H T R H I C O L M

A S T E B I Z P E I S O Q O R A N B

D T A S G A S C R C L S P A N W J N

N N S U N N T G S D I D O O M T E I

S N L O T S N H E V A T R R N T S M

G L X L E T A R A O W A A N M Q S D

Jacket Jeans Kimono Pants Poncho Scarf

T P O B T W P S P N K D F X B I H A

R D L W L T O N I S E S A W A M R O

O H A I K A E I T N T S U S D L T F

F M O F

G A X Y E T R E R O W M A R R R S G

T R O S T A R O P N M D F X O E O N

R T L W P T F N I S S S A B P L R O

O H A E C R E I T N T K A S E G L R

F I Z K E L E P H A N T C S M G E T

M E F P O Y O T I B S L B I M U L S

O U L L H L M W H E L O I S R J N S

B E S G N I F C N E S L U P M T I L

Acrobats Audience Big Top Circus Clown Drum-roll Elephant Horses Juggler Knife-thrower Performers Strongman Tent Thrills Tightrope Trapeze Travelling Tricks

Last Month’s Winner

I E R E Elephant Tent K O L S C I L C and Answers Horses Thrills S O H I R Y L N Winner: Mr R Cooper from Sheffield Z S M U Juggler Tightrope K E A T Anorak Jacket Shawl V I R T Knife-thrower Blazer JeansTrapeze Shorts C I E E Blouse Kimono Skirt K U L S Performers Q L O L Boxers PantsTravelling Smock M B I U Cloak Poncho Tunic Strongman Tricks S O S S Frock Scarf Tuxedo M I R N

M A L Y

C W N S

M K I L

Shawl Shorts Skirt Smock Tunic Tuxedo

Word not in the grid: Poncho

Please email your answer, including your name and address to: info@phamnews.co.uk The closing date for the July/August 2015 issue will be 21/08/2015

Missing word - Poncho

64.indd 1

PHAM NEWS ENQUIRY No.

www.honeywelluk.com

175

work with natural gas or LPG. The smart PCB also contains a memory chip that holds key data, including user and calibration settings that can be easily transferred to a new PCB if necessary, without having to re-set the boiler. PHAM NEWS ENQUIRY No.

www.alpha-innovation.co.uk

176

Quick setting tile adhesive

PHAM NEWS WORDSEARCH No.176

A J S N E L E C N E I D U A L W C K

to plug the new evohome into the router, freeing up an Ethernet port for another device. The evohome system offers the ability to individually control up to 12 heating zones using wireless radiator controllers with digital flipup screens.

With Energy-rated Products legislation (ErP) coming into effect in September, Alpha now offers three fully compliant models: InTec2 XE, InTec2 CE, and InTec2 SE. Designed with homeowners and installers in mind, the InTec2 range is smaller and lighter than their predecessors, offering customers the option to fit them inside a standard kitchen unit. The boilers also feature a heat exchanger designed as a one-piece casting with larger waterways and lower overall water content. It delivers faster warm-up and is more resistant to overheating and blockages. With advanced combustion management, the gas flow is controlled and adjusted as needed for improved efficiency. The gas adaptive valve enables each boiler to

The new Flexible Rapidset Floor & Wall Tile Adhesive from Dunlop features a new powder-based formulation that is said to combine longer working time with the benefit of quicker setting. The adhesive has an extended open time of 60 minutes and can be grouted in three hours. Suitable for use inside or outside, it is frost and water resistant and can be used for a wide range of projects, including power showers, wet rooms, underfloor heating and even swimming pools. It can also be used with porcelain, ceramics, natural

stone, quarry, brick slips and stone cladding. Sales and Marketing Manager Debi Boulton says: “The Flexible Rapidset Floor

& Wall Tile Adhesive is part of a new generation of tile adhesives designed to make life easier for tradesmen, giving them more time to fix with reduced mixing and less time waiting around for the adhesive to dry, meaning jobs are finished quicker. “Highly engineered, its highly flexible formulation means it is suitable for most tile types and can be used on most backgrounds, even those with limited movement and variations in temperature.” PHAM NEWS ENQUIRY No.

www.dunlop-adhesives.com

177

All you need for a full flush Every Kamco Clearflow power flushing pump now comes with a neat waterproof hose carry crate in which to store hoses, with extra space for test equipment and other accessories. The complete starter kit includes seven hoses and a selection of Kamco chemicals. The revised starter kit now contains everything needed to carry out two power flushes – Kamco’s new concentrated packs of Hyper-Flush neutral pH flushing chemical, and SystemSafe-DM corrosion inhibitor, as well as packs of the powerful ‘one-

shot’ Power Flush FX2 flushing chemical. You also get a 10 part BSP adapter set to enable connection of the pump into heating systems, and a pack of promotional leaflets to help explain the concept and benefits of power flushing to householders. Also in the pack is a voucher for one free place on the one day Kamco power flushing training course, where engineers can learn how to carry out a power flush quickly and effectively. ENQUIRY No. 178 www.kamco.co.uk

06/07/2015 11:30

July/August 2015

DIRECTORY 65 Radiators CLA (Risk Solutions) Ltd

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Personal Accident Motor Fleet Contr actors All Risk

interest free direct debits available To discuss your individual requirements and a free no obligation quote tailored to your needs Ring 0121 321 4600 or email info@clarisksolutions.co.uk CLA (Risk Solutions) Limited is authorised and regulated by the Financial Conduct Authority, registration Number 468690

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CLA (RISK SOLUTIONS) LTD

Financial Advice & Insurance

Controls

Plumbsure Contractors Insurance & Financial Advice

Banico A2 Banico Landscape_Layout 1 11/12/2012 16:22 Page 1

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Contact Courtprice: 0121 447 7555 | Email: info@courtprice.co.uk Contact Address: Lloyds Building, 10 The Square, Alvechurch, Birmingham, B48 7LA Courtprice Limited is authorised and regulated by the Financial Conduct Authority No 118692

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Underfloor Heating

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Dust Sheets

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Underfloor Heating Systems Total project design High quality products New wireless controls Trade only prices Fast delivery

Wilkinson Industrial Textiles Good Quality Indian Cotton Dust Sheets

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BUY ONLINE www.radkeys.co.uk or email keys@radkeys.co.uk Ring 01628 484202 or 07795 999262

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Tools

Safety Products To find out how we can help you to further your ambitions, telephone 023 8066 8900 for information and application pack.

The professional body the the Domestic Heating Engineer.

To find out how we can help you to further your ambitions, telephone 023 8066 8900 for information and application pack.

www.idhee.org.uk The professional body We are not a trade association, and we the the Domestic require our members to be qualified through Heating Engineer. recognised forms of study and achievement.

www.idhee.org.uk HEATING CONTROLS ENQUIRY ONLINE

Isolator Valves

We are IDHEE

not a trade association, ENQUIRY 05 and we require our members to be qualified through recognised forms of study and achievement.

GOTEC

ENQUIRY

Water Heating

EasyFit Isolator

Strip paint from pipes quickly and easily with new PipeStrip

The quick-fit plumbing isolation valve for pressurised-pipe This quick, simple and environmentally friendly Isolator can be inserted leak-free into 15mm pipe, even where where there is pressurised hot or cold running water, in less than 5 minutes. Save time and money! WRAS Approved Stop Cock

Available from NLB Engineering Ltd For more information, Email to view the fitting video admin@nlbengineering.co.uk or to order visit: or ring 01279 730363 www.easyfitisolator.co.uk Aladdin NLB Engineering

DIRECTORY & INFO JULY 2015.indd 2

ENQUIRY

See it in action at www.pipestrip.com HYCO

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ENQUIRY

07/07/2015 16:19

July/August 2015

66 TRAINING & Assessment Mr Combi Training

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We are BPEC Approved and able to offer: ACS Gas Assessments & Re-Assessments Water Regulations Legionella L8 (new format) Un-vented Hot Water Systems Plumbing NVQ Level 2

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07/07/2015 16:20

July/August 2015

INFORMATION Centre 67 Danfoss & Honeywell Book of Wiring

ENQUIRY

371

Wavin Launches Online Knowledge Centre Wavin has launched its new online ‘Knowledge Centre’ sharing insider hints and tips, industry news and the latest product videos and updates. http://blog.wavin.co.uk/ provides a perfect platform for Wavin to communicate directly with plumbers, engineers, ground workers and specifiers. Focusing on the Wavin brand and it’s two product brands, Hep2O, OSMA, as well as industry information, the blog will be supported by Wavin’s growing social media presence across Twitter, Facebook and LinkedIn. For further information visit the blog or enter the PHAM No. WAvin

ENQUIRY

372

New App from Mitsubishi Electric Mitsubishi Electric has announced the launch of ME Engineer – a new and dedicated App that has up-to-the-minute information on the company’s entire range of products. The App provides access to all the latest important service and installation data for the complete range of air conditioning, heating, ventilation and controls. The ME Engineer App can be downloaded by typing in “ME Engineer” into search field within iTunes, Google Play or Windows App stores. For further information enter the PHAM No. Mitsubishi Electric

ENQUIRY

373

Award Winning SOLiC 200

IDHEE

ENQUIRY

375

10 9

L N E PUMP

L N E

N E L BOILER

4 3

TIME CONTROLLER

4 1 2

RMT230 ROOM STAT

ATC CYLINDER STAT

BROWN / WHITE BLUE

MR COMBI

ENQUIRY

379

Inta Launches Biggest Ever Catalogues

Check out the best gear for working on site. Complimented by Snickers profiling and embroidery services, with an extensive range of garment sizes, Snickers’ Workwear System delivers the ultimate solution to make the workday easier and safer.

British manufacturer, Inta, has unveiled its largest ever range of heating and plumbing products in its new 2015 edition catalogues. With new additions across its plumbing heating and renewables, commercial and showering collections, Inta has become the go-to name for quality, reliability and style.

The latest full colour brochure is now available FREE in print or as a digital edition.

Among the list of new products is the IntaKlean 2, the company’s secondgeneration of its best-selling magnetic filter, while Inta’s showering collection features its most stylish range of showers to date.

For a catalogue call 01484 854788 visit the website at www.snickersworkwear.com or enter the PHAM No. SNICKERS

To request a brochure, visit www.intatec.co.uk or enter the PHAM No. ENQUIRY

376

INTATEC

ENQUIRY

380

Sentinel leaflet explains benefits of Water Treatment

Twyford’s New Product Guide Now Available

Sentinel has developed a homeowner leaflet that illustrates in layman’s terms the significance of cleaning, protecting, and maintaining central heating and hot water systems with high quality water treatment. Sentinel’s leaflet explains clearly the problems caused by untreated water, such as cold spots, noise, potential for breakdowns, and increased heating bills. The leaflet is available via the Sentinel CPM App – handy for installers with tablets and mobiles - and can also be downloaded from Sentinel’s website, www.sentinelprotects.com. To request hard copies of the leaflet, please call Sentinel on 01928 704330 or enter the PHAM No. www.sentinelprotects.com

Reflecting its continuous investment in new product development Twyford launched over 70 new products in May, which are all featured in their 2015 New Products Guide. The Guide includes taps, baths, bath panels, Rimfree® toilets, e100 furniture, washbasins and a family seat, and is available from www.twyfordbathrooms.com For further information on Twyford, contact tel: 01270 879777 visit www.twyfordbathrooms.com or enter the PHAM No.

SENTINEL

ENQUIRY

377

The award-winning SOLiC 200 gives free hot water from the sun by diverting excess solar power to the immersion heater before it’s exported to the grid. The SOLiC 200 is the most efficient device of its kind on the market: · Operates with a zero export threshold · Includes a 10-year return-to-base warranty · It is made in Britain · Has a hard-wired mains-powered sensor to ensure maximum reliability

Visit www.earthwiseproducts.co.uk or ring for a quote 01235 818122

For more details or to view the new Abode Bathroom Brochure: Visit www.abode.eu or enter the PHAM No. 374

George Staszak

NEW Snickers Workwear Catalogue out now

ABODE MODO

ENQUIRY

L N CH HW ON HW OFF

Please order from www.mrcombi.com or enter the PHAM No.

Abode Modo, an eight piece range of eco-friendly bathroom mixer taps for basins and baths. Cascading flows of water are the inspiration behind the Modo range and the spouts have been designed to be non-splash to ensure that water cascades evenly into the basin or bath. Modo taps have in-built flow limiters that limit water output – four litres per minute for the basin monoblocs, five for the wall-mounted basin mixer and nine for the bath shower mixer.

ABODE MODO

ENQUIRY

Features appearing in THE SEPTEMBER 2015 issue

DIRECTORY & INFO JULY 2015.indd 4

H-Series Motorised Valve

COPPER JOB

230V 3amp fuse

Mr Combi® Training has developed a fantastic set of easy to follow coloured wiring diagrams for Danfoss and Honeywell Controls, 2 / 3 port systems, Faults, Frost stats, testing components, everything you need in one handy A5 book.

Available online at www.centralheatingrepair.co.uk Price £26 inc P&P Also available from High Street and Online Book Stores.

Heating Controls

GREY

For years electricians and heating engineers have commented that wiring heating controls is a difficult subject to learn, existing diagrams are not always easy to follow.

This 200 page book written by John Reginald, is designed to help the reader understand central heating and hot water systems. Offering a step-by-step guide to the fault finding and repair process of systems and components enabling the reader to achieve professional solutions to professional standards.

EARTHWISE

Mr Combi Training ORANGE

‘Central Heating fault finding & repair’

Radiators & Towel Warmers

Vans & Racking

378

TWYFORD

ENQUIRY

381

Advertiser’s Index ACV UK Ltd 14 Altecnic Ltd 44 Anton Industrial Services Ltd 24 BES Ltd 4 BWT UK Ltd 32 Baxi Heating UK Ltd 13, 57 Bristan Group Ltd 37 CMR Controls Ltd 42 Eco Angus Ltd 45 Euroheat Ltd 48 Firebird Heating Solutions Ltd 19 Ford Motor Company 68 Geberit Sales Ltd 33 Grant Engineering (UK) Ltd 53 Heating & Renewable Roadshow 26 Heatrae Sadia Heating 59 John Guest Speedfit Ltd 18 Kamco Ltd 40 M V Fluids Handling Ltd 3 NIBE Ltd 47 Nu-Heat UK Ltd 25 Pegler Yorkshire Group Ltd 21 Polypipe 7 QMSA Ltd 8 Rehau Ltd 51 Roca Ltd 35 Schiedel Chimney Systems Ltd 2 SIAMP 34 Specflue Ltd 49, 52 Stroma Group 50 Tacotherm (UK) Ltd 43 Talon Manufacturing Ltd 20 Taplanes Ltd 31 Triton plc 1, 30 Twyford Bathrooms 41 Vaillant Ltd 61 Wavin Ltd 5, 29, 39 Wilo (UK) Ltd 10 Windhager UK 46 Wolseley (Plumb Center) 9, 36 Worcester Bosch 15, 16, 17 Wunda Group plc 22, 23

07/07/2015 15:53

ENQUIRY

FORD.indd 1

350

02/07/2015 10:44