A Overview
1 - What makes your firm special and sets you apart from your competitors? As a firm we strive to deliver exceptional strategic, fully integrated services and solutions for real estate owners, occupiers and investors. We set ourselves apart from our competitors with these key differentiators: • A world-class research team • An extensive global network combined with local expertise • Comprehensive sector specialisation • A proven track record • An outstanding corporate culture which promotes strong principles of business and professional ethics at every level 2013 was another stellar year for Jones Lang LaSalle. Our key business lines put in an impressive showing and produced commendable results: Markets (office leasing): • Advised on 13 out of the 16 transactions in the Singapore market between 2011 and 2013 of 100,000 square feet or more. • Over the last 3 years they have transacted approximately 900 deals totalling over 8.6 million square feet, demonstrating their consistent market leading position. • As at the end of 2013 the leasing team has over 6 million square feet of developments under exclusive leasing mandates. • Concluded the largest tenant representation transaction in 2013 for JP Morgan. Property and Asset Management: • Their portfolio is now in excess of 29 million square feet. • Jones Lang LaSalle is the largest property and asset management service provider in Asia Pacific: - Number 1 in Singapore in terms of market share of CBD commercial portfolios held by foreign institutional investors. - Number 1 in market share of luxury residential developments in Singapore. Investment Sales: • Concluded commercial sales totalling over S$3.5 billion in 2013. • Strengthening our already No. 1 ranking for total value of investment properties sold in Singapore. This also represents a 25% increase in total value done over the previous year. The team is also now the top team handling development land and collective sales in Singapore, earning many accolades from clients we represented.
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International Residential Project Sales: • Concluded an outstanding year with 34 projects launched and almost 1,000 units of London, Tokyo and New York properties worth over S$1 billion sold, generating fees of over S$10 million. • Successfully opened up new markets to Singapore buyers in Japan and the United States. In May 2013, Jones Lang LaSalle acquired Halcyon Real Estate, a Singapore-based boutique real estate firm specialising in residential project leasing. Post-acquisition, this combined strength has made Jones Lang LaSalle the market leader in residential project leasing with 17 projects and over 600 units appointed under management. Jones Lang LaSalle is proud of the recognition we receive. These distinctions underscore our position as the chosen real estate expert and strategic advisor for leading owners, occupiers and investors worldwide. Here are some of the recent awards and recognition that our Singapore office has received in 2013 from around the world: 1. 2. 3. 4. 5. 6. 7.
International Property Awards Asia Pacific 2013- 2014 South East Asia Property Awards 2013 – Best Property Consultancy Euromoney Real Estate Awards 2013 Frost & Sullivan Singapore Excellence Awards – Integrated Facilities Management Company of the Year World’s Most Ethical Companies 2013 2013 CR’s “100 Best Corporate Citizens” Forbes 2013-America’s most trustworthy companies 1
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2 - Give the length of time your company has been established as a property consultant / advisor and give details of the company background. More than 200 years ago Jones Lang LaSalle Wootton (JLW) and Sons was formed in London. Embarking on global expansion in 1957, JLW opened offices in Australia, Hong Kong, Kuala Lumpur, New Zealand, Singapore and Tokyo. In 1999 Jones Lang Wootton and LaSalle Partners joined forces to form Jones Lang LaSalle in the largest real estate merger ever, to date. Jones Lang LaSalle serves clients in 70 countries from more than 1,000 locations worldwide, including 200 corporate offices. The firm is an industry leader in property and corporate facility management services, with a portfolio of approximately 2.6 billion square feet worldwide. LaSalle Investment Management, the company’s investment management business, is one of the world’s largest and most diverse in real estate with $46.7 billion of assets under management. Jones Lang LaSalle has over 50 years experience in Asia Pacific, with over 26,700 employees operating in 81 offices in 14 countries across the region. In 2013, Jones Lang LaSalle Singapore celebrated its 40th birthday. Since establishing in 1973, Jones Lang LaSalle has grown to be the leading real estate services firm in Singapore, with over 1000 employees. We are the largest commercial agency team in Singapore and one of the few to offer a full scope of commercial and residential services including landlord and tenant representation, interior fit out, space optimisation, consultancy, property and facility management services and professional consultancy services including valuation and research.
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1783 Jones Lang Wootton founded in London
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1968 LaSalle 1958 Partners Jones Lang 1973 Wootton founded Jones Lang Partnership Wootton expanded overseas Entry operating Singapore and Hong Kong into Asia Pacific primarily in the Americas offices opened region
1958
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1958 Australia
1973
The Firm 1999 expanded Jones Lang rapidly Wootton and throughout the LaSalle Partners region in the merged forming 1980s Jones Lang LaSalle
1980
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1973 Singapore Hong Kong
1980 Indonesia
1974 Malaysia
1985 Japan
1995 China
1996 New Zealand
1997 Philippines
1990 Korea Thailand
1998 India (Mumbai, Bangalore) 1999 India (New Delhi)
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2003 Jones Lang LaSalle celebrates 30 years in Asia and 45 years in Australasia
2003 2001 Taiwan India (Chennai)
2005
2004 China (Guangzhou) 2005 Japan (Osaka) India (Pune, Hyderabad) China (Macau)
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2008 Jones Lang LaSalle celebrates 35 years in Asia and 50 years in Australasia Jones Lang LaSalle expands its regional platform through acquisitions – 2007 Shore Industrial and Jones Lang LaSalle and Trammell CrowCreer Property (Australia) Mergers – Leechiu Meghraj merged forming Jones Lang Associates (Philippines) and Sallmanns LaSalle Meghraj, (Hong Kong) in India
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2006 Australia (Liverpool, Newcastle) China (Tianjin, Chengdu) India (Kolkata) Vietnam o Chi Minh City)
2007
2007 China (Pudong, Shenzhen) Vietnam (Hanoi) Japan (Hokkaido) India (Chandigarh, Coimbatore, Kochi)
2008 2008 Australia (Brookvale)
2011 Expands regional platform through Procon (Indonesia) DST International 2010 (Singapore) and Acquisition King Sturge – GPL (UK) (UK)
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2010 India (Ahmedabad) New Zealand (Christchurch)
2011 2011 China (Chongqing, Shenyang) Thailand (Pattaya) Indonesia (Bali, Surabaya) Sri Lanka (Colombo) India (Noida)
1973 - 2013
2012 Further expands regional platform through acquisitions - MPS Property (Australia), , Credo (Singapore)
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2013 Jones Lang LaSalle celebrates 40 years in Asia and 55 years in Australasia
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2012 Sir Lanka China (Wuhan)
40 years
Pioneer in Singapore and Asia Pacific
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EMPLOYEES 1000+ INVESTMENT SALES $3.9 billion ASSET MANAGEMENT 29 million square feet INTERNATIONAL PROJECT SALES $1.0 billion Shenyang Beijing Tianjin
Chandigarh Gurgaon
New Delhi Noida
Ahmedabad Mumbai
Tokyo Qingdao Osaka Shanghai Fukuoka Chengdu Wuhan Suzhou Chongqing Changsha Guangzhou Taipei
Kolkata Hanoi
Pune Hyderabad
Chennai Bangalore Kochi Coimbatore
Seoul
Zhuhai Macau
Hong Kong
Shenzhen
Manila
Pattaya Bangkok Ho Chi Minh City
Phuket
Colombo
Singapore Jakarta
Surabaya Bali
Brisbane Perth Adelaide Melbourne
Sydney Canberra
Auckland Wellington Christchurch
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Company Background B & History
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1 - List your weekly business hours, give details of services offered outside normal business hours and how clients can contact you. Jones Lang LaSalle’s three Singapore offices are open from Monday to Friday during normal business hours between 8.30am – 5.00pm and our agents are contactable after hours by phone or email. Our corporate and residential websites www.joneslanglasalle.com.sg and www.jllresidential. com/sg are actively utilised as vehicles for landlords and tenants, occupiers and investors, developers, vendors and buyers of commercial and residential real estate. Viewers may choose to contact agents directly by phone or by email request or alternatively use these sites to keep updated on product and market information. Jones Lang LaSalle also has an iPhone business app which is downloadable from iTunes. This is an excellent tool used by our clients when they need to resource our people, research (local, regional, global), office locations details, blogs and Twitter, Facebook, podcasts, white papers and market information.
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2 - List key staff starting with the most senior, showing experience, languages spoken and any other information you consider relevant. Christopher Fossick Managing Director, Singapore and South East Asia Over 26 years real estate experience in Asia and the United Kingdom English BSc, MBA Member of RICS Vice President 2011-2012, BCC, ACC and CEA Chris Fossick is Managing Director, Singapore and South East Asia, for Jones Lang LaSalle. In this role, Chris oversees operations in Singapore, Thailand, Philippines, Indonesia, Malaysia and Vietnam. Chris also sits on the Jones Lang LaSalle Asia Pacific Executive Committee. Jones Lang LaSalle Asia Pacific employs 26,700 employees in 80 offices in 14 countries across the region. Previous experience: Chris moved to Asia in 1989 joining CB Richard Ellis and later transferred to Tokyo as President and CEO of CBRE Japan. Over the last 20 years he has spent in Singapore, Chris has concluded over 35million sf of commercial leasing transactions in the office, retail and industrial sectors. He has spearheaded the development, analysis and marketing of over 45 major commercial developments and over the past five years, arranged more than S$5 billion of commercial real estate investment sales. Chris is a member of the Board of Sentosa Development Corporation and in July 2011 was elected as a global Vice President of the Royal Institution of Chartered Surveyors.
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Chris Archibold Office and Retail Leasing 21 years real estate experience (10 years in Singapore) English
Karamjit Singh Investments & Residential 20 years real estate experience English Member of CEA
Tan Keng Chiam Valuation 23 years real estate experience in Asia (8 years in Singapore) English, Mandarin
Ashish Manchharam Investments 10+ years real estate experience English Member of CEA
Doris Tan International Residential Project Sales 18 years real estate experience (5 years in United Kingdom) English Member of CEA
Tan Hong Boon Investments 21 years real estate experience English, Mandarin Member of SISV and CEA
Dr. Chua Yang Liang Research 14 years real estate experience (7 years in US, 7 years in Singapore) English, Mandarin, Teochew
Lee Chee Leong Integrated Facility Management 20 years real estate experience English Member of IFMA and Singapore Power
Derek Soh Property & Asset Management 24 years real estate experience English, Mandarin Ngee Ann Polytechnic Building Advisory Committee
Mok Sze Sze Auction and Sales 14 years real estate experience English, Mandarin, Hokkien, Cantonese Member of SISV and CEA
Ong Teck Hui Research 30 years real estate experience English, Hokkien
Kent Olson Project & Development Services 18 years real estate experience (2 years in Singapore) English
Stacy Wong Residential Project Sales 10 years real estate experience English, Mandarin Member of CEA
Cynthia Wong Residential Project Sales 15 years real estate experience English, Mandarin Member of CEA
Juliann Teo Residential Project Leasing 10 years real estate experience English, Mandarin Member of CEA Jones Lang LaSalle, Singapore 13
3 - List membership of professional bodies your company or staff belong to. Detail the length of membership and how this is of benefit to your company and its clients. Our Affiliations We have senior executives affiliated with local and international professional bodies such as the Singapore Institute of Surveyors and Valuers, Real Estate Developer’s Association of Singapore, Urban Land Institute, Singapore British and American Chambers of Commerce; and the Royal Institute of Chartered Surveyors. Regional and global connections such as these provide ongoing education relating to local and international standards and show that Jones Lang LaSalle is truly committed to professional ethics. It is in our best interests and our corporate responsibility to our clients that we have these connections and memberships. These affiliations allow Jones Lang LaSalle to contribute and make our presence known to the industry and corporate community, whilst also extending our network beyond real estate boundaries.
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Our Accreditations WSH Council The Council works closely with the Ministry of Manpower and other Government agencies, the industry, unions and professional associations to develop strategies to raise WSH standards in Singapore and to realise the national WSH 2018 strategy. CEA The Council for Estate Agencies (CEA) is a statutory board established under the Estate Agents Act 2010 to administer the enhanced regulatory framework for the real estate agency industry. Singapore Service Class Singapore Service Class (S-Class) is the certification for the business excellence niche standard for service. The niche standard enables organisations to develop their service capabilities to enhance service leadership, service agility, customer delight, and customer experience. ISO ISO is a non-governmental organization that forms a bridge between the public and private sectors. On the one hand, many of its member institutes are part of the governmental structure of their countries, or are mandated by their government. MAS MAS is the central bank of Singapore. Its mission is to promote sustained noninflationary economic growth, and a sound and progressive financial centre. Prior to 1970, the various monetary functions associated with a central bank were performed by several government departments and agencies. SISV SISV represents local land surveyors, quantity surveyors, valuers, property managers, property consultants and real estate agents at the professional level. Its members actively service the real estate sector and construction industry. Singapore Quality Class
The Singapore Quality Class is a national recognition for organisations that have management and systems in place to deliver service excellence and robust business processes respectively.
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4 - Presentation & layout of the branch office: photographs of the exterior and interior of the office
10 Winstedt Road
Republic Plaza Market Street Jones Lang LaSalle Offices Jones Lang LaSalle Project Offices
Jones Lang LaSalle has three offices in Singapore, with its regional headquarters located at 9 Raffles Place, Republic Plaza, Singapore. The other two offices are located at 55 Market Street and 10 Winstedt Road.
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Republic Plaza 9 Raffles Place
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Jones Lang LaSalle Reception Area at Republic Plaza
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Common Area at the Republic Plaza office
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Workplace Area at the Republic Plaza office
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C Services
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1- List of the services that we offer In Jones Lang LaSalle, we offer a wide spectrum of comprehensive and customised services for investors, developers, corporates, etc. across industries.
Office, Industrial, Retail Leasing Our professional leasing team provides a strategic, proactive approach on building, positioning and leasing strategy to owners, investors, corporates, etc, aimed at delivering long-term growth in their asset value. Tenant Representation Our team of professionals acts on behalf of a tenant, securing new rental accommodation and negotiating rental terms and reviews with the landlord. We have been involved in some of the largest private sector transactions, and have represented more Fortune 500 companies than anyone else. We combine deep local expertise and market information with global best practice to give our clients the competitive advantage in all negotiations.
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Property and Asset Management Our innovative and rigorous commercial property management strategies help real estate owners reduce their operating costs and enhance property values—all while maintaining a superior work environment for tenants. Our expertise in tenant satisfaction, engineering services, security, energy management and sustainability practices helps provide tenants with a place they are proud to call home for the long term. Globally, Jones Lang is the industry leader in property corporate facility management services with a portfolio of more than 2.1 billion square feet. In Singapore alone, we manage in excess of 29 million square feet of space specialising in commercial buildings and high-end residential developments. Auction and Sales Jones Lang LaSalle’s Auction & Sales Team provides skilled specialist sales agency advisory and brokerage services covering all real estate sectors in Singapore – Residential, Retail, Office, and Industrial. The Jones Lang LaSalle Auction & Sales Team has an outstanding tradition and established in-house strengths and track record in the provision of sale advisory and divestment capabilities plus skills set that are continually aligned with the varied interests of our considerable clients base; painstaking built over several decades of forefront market leadership. Our in-house marketing and sales team members are selected from experienced personnel with skills and versatility in the various market segments customised to enhance market penetration and delivery of sales successes for the clients. The team has proven capabilities in sale disposals/divestments via Auction Sale mode, Private Treaty Sale mode and Tender Sale mode. Valuation Knowledge is power in investment decisions. Our professional and qualified team of valuers provides valuations for both institutional and non-institutional clients, delivering the highest standard of professionalism and service. We have an established track record of undertaking valuations for a wide variety of purposes ranging from mortgage financing to insurance, taxation, sale, purchase, mergers & acquisitions, public listings, corporate recovery work, financial reporting rental reviews, litigation and statutory valuations. Jones Lang LaSalle’s expertise covers a wide spectrum of properties including residential, office, industrial, shopping malls, hotels, development sites and special properties. Investments Our investments team works with institutional and entrepreneurial clients to ensure they make the right real estate investment decision. Clients benefit from our strong Singapore and Asia Pacific track record, immediate access to local, national and international capital and equity sources, and our ability to close a deal, coupled with our focus on long-term relationships. Our real estate investment sales specialists have a keen understanding of capital markets and commercial real estate – as well as the buyers and sellers involved in transactions. They’ll quickly pinpoint an asset’s value, market it effectively and deliver optimum results. You’ll get unsurpassed access to thousands of international capital sources as we work through our global colleagues to expose your asset or portfolio to investors. On the real estate acquisition side, we represent buyers at all stages of the process, from advice on selection and location to opportunity sourcing and due diligence. You’ll take advantage of our local market knowledge and contacts in real estate capital markets around the globe, as well as our deep experience in commercial real estate strategy, leasing and management. This means a broader value perspective on property utilisation prospects – not to mention a finger on the pulse of real-time market conditions at any moment, anywhere in the world.
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Research and Consultancy Timely and informed research and analysis is an accepted prerequisite to successful decision making. At Jones Lang LaSalle, our extensive market coverage, innovative analysis and prescient forecasting is backed by the market knowledge and commercial acumen of real estate’s most experienced research team. Our local, regional and global researchers are dedicated to providing a seamless research service from local data sourcing and single assignment analysis through to the construction of global investment, development and locational strategies. Our research services are flexible, practical and backed by best in class proprietary data and analytical models. Projects can be customised to address questions on sectors, geographies or individual assets and we work with our clients in a manner that best fits with their organisations. Residential Project Sales Our Jones Lang LaSalle residential project sales team comprises of highly skilled and experienced managers who have in-depth knowledge of the local residential market and every changing environment. With the support of our dynamic and motivated residential associates, we deliver an effective sales force to manage new project launches of any scale. Leveraging on Jones Lang LaSalle’s global network and world leading research platform to stay one step ahead of the needs of occupiers and investors, the Residential Project Sales team partners with developers to execute exceptional strategies to achieve sales goals and maximise returns. International Residential Project Sales Jones Lang LaSalle’s specialist international project marketing team is the leader in marketing international properties, in particular London properties, to South East Asian investors. Our regional presence in Asia Pacific and worldwide network allows us to present a broad scope of property investment opportunities ranging from established low-risk markets to high-yielding emerging property markets. As well as London properties, the highly experienced team provides advice on all aspects of sales and marketing of residential developments, and represents major developers in Australia, Japan, US and other Asian markets. Our diverse investor base requires an integrated approach in delivering flexible market solutions. This integrated approach enables us to react swiftly to an ever-changing market. Residential Project Leasing Backed by our in-depth market knowledge and professionalism, the professional residential leasing team provides solutions to our clients, both individuals and corporations, for all residential transactionary needs. Covering all aspects of relocation, from home search and lease negotiation to leave renewal services and ongoing cost and account management, our approach ensures that our clients can focus on core business functions while we provide a cost effective and seamless service.
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2 - Professional or client indemnity protection insurance AON
Aon Singapore is the leading service provider in insurance and reinsurance brokerage, risk management and human capital consulting in Singapore.
SGS
SGS provides global independent services, industry leading inspection, verification, testing and certification services.
SISV
Singapore Institute of Surveyors and Valuers (SISV) represents local land surveyors, quantity surveyors, valuers, property managers, property consultants and real estate agents at the professional level. Members actively service the real estate sector and construction industry.
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D Testimonials
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1- Client testimonials and professional testimonials we have received in the last 12 months “Andrew Tangye and his team at JLL have become a critical partner of ours for real estate work in Singapore. They have proven over multiple projects to have a strong command of the market and a keen sense for structuring optimal deals for our demanding business units. Their aggressive deal making and proactive strategic guidance is a highly valued component of our partnership.” Kevin J. Kearns Director, Head of Global Real Estate eBay Inc. 408-967-2987 | M: 408-834-0626 kkearns@ebay.com | ebayinc.com “It has been my pleasure to work with JLL in Singapore over the past 7 years. Both Karen Ong and Jerome Wright have provided excellent service in the negotiation of two separate locations in Singapore and the renewals as well. They are very thorough when negotiating with difficult landlord’s and continue to strive for the best outcome for the tenant. I would highly recommend them both.” Fern Grodner MCR Senior Manager Global Real Estate, Corporate Real Estate JDSU 408-546-4624 www.jdsu.com | www.jdsu.tv “I am most impressed with Karen Ong’s sense of responsibility and high level of professionalism. For example, she was on overseas vacation and knew that during the period, there may be queries on the business case submission to our Management. She brought along her lap top with the relevant files and promptly responded on the queries in a timely manner. She had sacrificed her vacation time in the client’s interest. Thank You. We would not have secured a successful deal without your excellent support.” Philip S. K. Tan Vice President, Head of Corporate Services, APAC Corporate Services Group One George Street, #12-06 Singapore 049145 phone (65) 6437- 6604 | fax (65) 6437-6609 | PST2@ntrs.com Jones Lang LaSalle, Singapore 33
“.. My overall impression of Jones Lang LaSalle’s landlord representation team is extremely positive. They work very well in both a transactional and consultative mode. Tenant retention and maintaining high occupancy were the two main criteria to our business, given Jones Lang LaSalle’s excellent knowledge of the market and professional advice, they have been able to achieve full occupancy for VisionCrest Commercial. They have concluded high renewal rental rates through innovative and effective negotiations. We look forward to developing our relationship with Jones Lang LaSalle further in the coming years and would recommend this team for future landlord advisory work.” Eva Schulten Baumer Asset Manager Union Investment “We are pleased with Jones Lang LaSalle’s continuous effort to keep a healthy occupancy rate for our buildings. Jones Lang LaSalle provided us with high level of market intelligence and advice in all our negotiations with prospective tenants and existing tenants for renewals. We look forward to developing our relationship with Jones Lang LaSalle further in the coming years.” Emily Teo Vice President (Commercial Leasing) OUE Limited “Ability, performance and expertise is what we take from our work with JLL. By detecting value adding opportunities in our property, JLL was ensuring our utmost satisfaction over the past at all levels of Estate Management.” Oliver Lichter Asset Manager (Real Estate Management) Deka Immobilien GmbH
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E Marketing
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1- The range of our marketing materials Office stationery
Corporate logos
{The Worldmark comprises a series of hemispheric rings interlaced to represent world unity and global partnerships}
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Landlords’ guide
Occupiers’ guide
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Properties’ brochures
Grand Park Orchard brochure
TripleOne Somerset brochure
2HR brochure
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Properties’ brochures
Battersea Power Station brochure
POMO brochure
Parkhouse Nishiazabu brochure
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Properties’ brochures
50 United Nations Plaza brochure
TripleOne Somerset brochure
South Beach brochure
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Press Releases
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Research Publications
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Corporate brochures
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Investment Sales brochure
Residential brochure
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National Press
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Flyers, published advertisements
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Broadcast Media
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Digital Marketing
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Singapore corporate website: www.joneslanglasalle.com.sg
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Singapore residential website: www.jllresidential.com/sg
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Jones Lang LaSalle Singapore’s facebook page: www.facebook.com/JonesLangLaSalleSingapore
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Jones Lang LaSalle Singapore’s iPhone App
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Singapore’s Central Business District
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2 - The range of properties in our portfolio
Grand Park Orchard Hotel and Knightsbridge Retail Podium Sold for a record price in excess of S$1.15 billion The largest single commercial property transaction in Singapore’s history
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Major deals closed by our Investments team in 2013
Jointly brokered the sale a prime retail develop
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2HR Jointly brokered the sale of 2HR (2 Havelock Road) for over S$282 million
TripleOne Somerset e of TripleOne Somerset, pment, for S$970 million
PoMo Jointly brokered the sale of PoMo, a retail and office development, for S$336 million Jones Lang LaSalle, Singapore 57
Major overseas projects handled by our International Property Sales team in 2013
Battersea Power Stati Central London’s most visionary and eagerly anticipated new d
Park Nishiazuba, Tokyo Tallest residential development in the prime Nishazabu residential area in Tokyo 58 Asia Pacific Property Awards 2014
ion, London development
50 United Nations Plaza, New York New York City’s newest landmark and iconic luxury residential condominium designed by world-renowned architects Foster + Partners Jones Lang LaSalle, Singapore 59
Major project handled by our Residential Leasing team in 2013
Cape Royale Appointed exclusive leasing agent for Cape Royale, the largest condominium in Sentosa Cove
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Major projects handled by our Agency Leasing team in 2013
South Beach Appointed sole marketing agent for office and retail space
Asia Square Appointed sole leasing agent for over 2 million square feet Jones Lang LaSalle, Singapore 61
Major projects handled by our Residential Project Sales team in 2013
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Grange Infinite
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1 Emerald Hill
Draycott 8
The Maisons
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Singapore’s Central Business District at night
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F Innovation
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1 - Our innovations in terms of client services Banking & Finance Industry JP Morgan Chase Bank In light of the growing emphasis by corporates to enhance their sustainability and energy usage initiatives, Jones Lang LaSalle has creatively implemented a Flexible Lighting Schedule. This is an innovative program where lighting in the offices is tailored to the different requirements of the business units, e.g. office lighting is switched off during lunch hours and extended after work hours only at the requests of users. This program has been acknowledged by the client as a more effective method towards reducing electricity consumption and expenditure. To date, the client has saved 44,800kWh, 10,500 hours and $S$12,400. More importantly, they have reduced their carbon footprint by 24.3 tons of CO2 in a short span of just six months.
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IT Industry Lenovo As a leading IT firm in the industry, Lenovo had feedback that their Singapore office receives a large number of incoming calls due to the nature of their business. As a result, this has affected their response time to clients, internal users, as well as suppliers. In a bid to improve the situation, the Jones Lang LaSalle team conducted studies to analyse these calls and devised solutions to re-route incoming calls directly to the various services centres. This was achieved via two creative solutions – the first, by reorganising contact details found on Lenovo’s webpage to minimise misinterpretation of information by customers who call the main line for service related requests, and secondly, by implementing Intelligent Voice Response System for Lenovo’s Singapore office main line for better management of incoming calls to the respective service centres or business units. Since this implementation, there has been a 75% drop in the frequency of incoming service-related calls as these have been channeled directly to the respective Service Centres via the IVR System. With less incoming calls to answer, the various administrative and service centre teams are now able to focus on their core responsibilities. This has also helped Lenovo to enhance their corporate image as incoming calls are channeled directly to the respective owners via the IVR System, instead of being redirected verbally by the Receptionist to another phone number and location.
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2 - Our innovations within the industries Hawk App - The Broker Toolkit Hawk is a Jones Lang LaSalle proprietary native iOS application designed for our brokers. It gives them a mobile bird’s eye view of the real estate information, and is an up-to-date offline repository of rich media, research information and tools like space calculator. Hawk also allows our brokers to search for stocks and have access to building and research information on the move, providing timing and comprehensive advices to clients. This tool has differentiated Jones Lang LaSalle in a market where most people rely on online sites with limited information that are publicly available. Hawk enables our brokers to tap the store of proprietary resources that used to be only available within the office.
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WorkSmart WorkSmart is Jones Lang LaSalle’s Alternative Workplace Strategy Program, providing a combination of non-traditional work practices, non-territorial activity settings and multiple work locations which support enhanced mobility of teams and individuals, and more effective utilisation of the workspace. What are the advantages of WorkSmart? · · ·
Improves our work environment and work experience Enables flexibility to support business growth Demonstrates that we “walk the talk” and are a pioneer of workplace trends
In 2013, we completed the workspace renovation process throughout the three floors occupied by the firm in Republic Plaza, transforming the workspace at our headquarters into an environment that inspires and enables a more productive, flexible and satisfying work experience.
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The Graduate Trainee Program At Jones Lang LaSalle, we care great deal of nurturing and developing young talents. We offer the Graduate Trainee Program for talented young people who are looking for an exciting and long term career in real estate. Jones Lang LaSalle’s Graduate Trainee Program is a two-year program, within four six-month rotations where the trainees are given exposure to different aspects of the business in order to establish a solid foundation as a real estate professional. The graduate trainees can also look forward to working on various projects, business networking opportunities, and access to our leadership for career advice.
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Singapore’s office buildings
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