GLOBAL STANDARDS

RAISING THE BAR EVEN HIGHER

PHI is on an ambitious journey. A journey that leads to global excellence by raising the bar. We call it the Global Standards System.

PATRICK BOSMAN, DIRECTOR OF GLOBAL STANDARDS - PHI AVIATION

WHAT IS THE PHI GLOBAL STANDARDS SYSTEM?

Our teams operate in some of the most complex environments. We provide helicopter transport, search and rescue, and helicopter air ambulance services in more than seven different countries on four different continents, all while coordinating operations under varied local regulatory supervision and delivering services to our wide customer base. We understand that each Air Operator Certificate (AOC) holder must meet the local minimum regulatory requirements to maintain their certificate and retain their license to operate. Our Global Standards System (GSS) adds and improves on those minimum regulatory requirements, helping to achieve uniformity and consistency of PHI’s culture and internal standards across these varied services. The GSS sets us apart by exceeding not only the minimum local regulatory requirements but also our customer’s expectations. The GSS is a critical next step in achieving Destination Zero globally; embracing our core values of safe, efficient, quality, service; integrating our policies, processes and procedures; and transcending PHI to a state of global excellence.

WHERE DID GLOBAL STANDARDS COME FROM?

PHI’s leadership originally identified the need for and started this ambitious journey to excellence in 2011. Over the past ten years, we have continued to grow and improve the system, and today, our leadership team continues to endorse this program in its mission to help make us “One Company Globally.” Initially pulling from best practices and key learnings from across our long history, we identified areas of improvement that could benefit our company not just at the local level, but throughout our organization globally. Global Standards is a critical component of our decades-long evolution to becoming and remaining a leader in the helicopter transportation industry.

WHAT DOES THIS MEAN TO OUR CUSTOMERS?

Our Global Standards System and its integrated assurance process ensure standards conformance, making us “One Company Globally.” By exceeding the minimum regulatory requirements and industry standards for each operator certificate, our customers can enjoy the benefits of a reduced contract management workload. We have closed the gap on customer requirements and industry-recommended best practices worldwide

to provide our customers a streamlined experience while working with PHI across the globe. As such, our customers and partners can expect increased confidence that they are working with the best helicopter transportation service provider in the industry, allowing them to shift their focus to future improvements and innovation opportunities.

WHERE ARE WE WITH GLOBAL STANDARDS?

We are rapidly approaching the end of the initial phase of the program by completing the implementation of the first set of standards that were developed. These risk-based standards were developed from our historical accidents and associated learnings. We have also been working on developing the next phases of the GSS by focusing on industry learnings and comparing industry-recommended practices and customer requirements. This has led to the creation of a draft conformance standards document that defines the broad set of topics that PHI’s leaders envision to be the right path forward for our global processes and procedures.

WHAT IS THE NEXT STEP?

The draft PHI conformance standards document will be validated against the different PHI Air Operator Certificate (AOC) holder organization’s manual suites to verify if the aspirational objectives are met or what needs to be done to locally meet the individual conformance standards. The results from this operational gap analysis will provide our leadership teams with the information they need to evaluate, prioritize and further develop our global standards.

WHEN I HAVE A QUESTION, WHO CAN I CONTACT?

We encourage all PHI employees to discuss improvement opportunities with their manager and, where applicable, contact their local GSS focal point to submit potential suggestions for improvement opportunities to solve a global problem.

After a recent review of our Global Standards System, it became clear that while the GSS is a critical part of our organization, we must ensure it reflects the latest organizational structure within PHI and compliments activities underway across our business. The results of our review include a series of exciting changes that better position the GSS for the future and strengthen its integrations across all of PHI.

We look forward to sharing these updates with you in the coming months!21