Public Health Directions | Summer/Fall 2011

Page 1

SUMMER/FALL 2011

Public Health

DIRECTIONS IN THIS ISSUE: A Message from Richard J. Cohen (2)… PHMC’s Connect: The New Data Warehouse (2)... Health Promotion in HD (3)... Beyond Wires: Street Outreach Endures at PHMC (4)... John Loeb Retires after 40 Years with PHMC (5)... A Public Health Mission through a Social Media Lens (6)... PHMC Welcomes Its Newest Affiliate (6)... Targeted Solutions (8)... Helping Philadelphia Students Stay on Track (9)... PHMC Welcomes COO Wayne Pendleton (10)... CHDB Report: The Barriers of Limited Internet Access (11)

TEXTING BOOSTS BEST NEST’S HIGH-TOUCH APPROACH

A

ccording to a 2010 Nielsen study,

José Rosa, a social worker for IHPS, pro-

the average teenager sends more

vides services to four families with children

than 3,000 texts a month1. But

ages one to 12. Like all IHPS casework-

not only teenagers; every age group has

ers, Rosa meets with each custodial

increased its text messaging usage2. Case-

parent in his care at least three times

workers from PHMC affiliate Best Nest,

per week. Additionally, he sees any

Inc. have taken advantage of the technol-

children under six years old twice

ogy trend to reach clients and their fami-

each week and any children over

lies. “A lot of our caseworkers and social

six once weekly. His responsibilities

workers will text parents in the morning

include accompanying clients to each

to remind them about an appointment,”

major medical appointment. “We are

says Kerri Barthel, program director of

in people’s lives a lot,” says Rosa.

Best Nest’s In-Home Protective Services

“We’re constantly calling and

(IHPS) program, which works with the

scheduling appointments.” Both

City of Philadelphia’s Department of Hu-

he and the parents he works

man Services to provide services to fami-

with find texting useful for

lies who struggle with the care of medi-

keeping the other informed of

cally fragile children. “It’s a quick and

schedules. “Knowing that we

easy way to send reminders to multitask-

are making a difference and

ing parents. All of our parents have cell

looking out for the safety of

phones and sometimes it’s easier for them

a kid is rewarding,” says Rosa. continued on page 7

if we reach them via text.”

“ We will text parents in the morning to remind them about an appointment. IT’S A QUICK AND EASY WAY TO SEND REMINDERS TO MULTITASKING PARENTS.” 1

Parr, Ben. “The Average Teenager Sends 3,339 Texts Per Month.” Mashable. 14 Oct. 2010. Web. 29 June 2011

2

Ibid.

a publication of

PUBLIC HEALTH

management corporation


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