SUMMER/FALL 2011
Public Health
DIRECTIONS IN THIS ISSUE: A Message from Richard J. Cohen (2)… PHMC’s Connect: The New Data Warehouse (2)... Health Promotion in HD (3)... Beyond Wires: Street Outreach Endures at PHMC (4)... John Loeb Retires after 40 Years with PHMC (5)... A Public Health Mission through a Social Media Lens (6)... PHMC Welcomes Its Newest Affiliate (6)... Targeted Solutions (8)... Helping Philadelphia Students Stay on Track (9)... PHMC Welcomes COO Wayne Pendleton (10)... CHDB Report: The Barriers of Limited Internet Access (11)
TEXTING BOOSTS BEST NEST’S HIGH-TOUCH APPROACH
A
ccording to a 2010 Nielsen study,
José Rosa, a social worker for IHPS, pro-
the average teenager sends more
vides services to four families with children
than 3,000 texts a month1. But
ages one to 12. Like all IHPS casework-
not only teenagers; every age group has
ers, Rosa meets with each custodial
increased its text messaging usage2. Case-
parent in his care at least three times
workers from PHMC affiliate Best Nest,
per week. Additionally, he sees any
Inc. have taken advantage of the technol-
children under six years old twice
ogy trend to reach clients and their fami-
each week and any children over
lies. “A lot of our caseworkers and social
six once weekly. His responsibilities
workers will text parents in the morning
include accompanying clients to each
to remind them about an appointment,”
major medical appointment. “We are
says Kerri Barthel, program director of
in people’s lives a lot,” says Rosa.
Best Nest’s In-Home Protective Services
“We’re constantly calling and
(IHPS) program, which works with the
scheduling appointments.” Both
City of Philadelphia’s Department of Hu-
he and the parents he works
man Services to provide services to fami-
with find texting useful for
lies who struggle with the care of medi-
keeping the other informed of
cally fragile children. “It’s a quick and
schedules. “Knowing that we
easy way to send reminders to multitask-
are making a difference and
ing parents. All of our parents have cell
looking out for the safety of
phones and sometimes it’s easier for them
a kid is rewarding,” says Rosa. continued on page 7
if we reach them via text.”
“ We will text parents in the morning to remind them about an appointment. IT’S A QUICK AND EASY WAY TO SEND REMINDERS TO MULTITASKING PARENTS.” 1
Parr, Ben. “The Average Teenager Sends 3,339 Texts Per Month.” Mashable. 14 Oct. 2010. Web. 29 June 2011
2
Ibid.
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