Impact Report

Phoenix Futures

Impact Report

Transforming lives, families and communities 1

www.phoenix-futures.org.uk

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“

I went on a sailing voyage whilst in treatment and now work on the same boat, its been life changing in more ways than anyone could imagine

�

Darren, Professional Yachtsman and Phoenix Futures Graduate

www.phoenix-futures.org.uk

Contents Chief Executive’s introduction

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How we measure our impact

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The Phoenix Plus model – maximising positive, long term impact

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19,148 unique service experiences for 19,148 unique individuals.

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Highlighting the work of some of our services Trafford Community Service

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National Specialist Family Service

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Scottish Residential Service

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Barnsley Integrated Model

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HMP Greenock

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Highlighting some of our innovative projects Recovery through Nature - Conservation

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Service User Qualifications

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Environmental Impact – Phoenix Forest

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Corporate Social Responsibility – Virtual Rehab Experience

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All Phoenix Futures graduates, and their families, featured in this report gave their time for free, we thank them for their support.

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We are successful because our service users are successful Understanding and measuring the diverse range of benefits we create is a key focus for us as an organisation. The following report will give you an insight into the range of benefits we help create for individuals, families, communities and society as a whole.

Our services enable people to define their own unique recovery journey and create a stable environment to build for a better future. Understanding that each individual’s experience is unique to them and providing them with highly effective person-focused service, in a committed and caring style, is what makes us special as an organisation.

This is because as a recovery focused organisation offering services in communities, prisons and residential settings, with a positive approach to partnership working, we are uniquely placed to create fully-integrated services that offer clear and flexible pathways to meet our service user’s diverse and unique needs.

Our services are structured flexibly in order to meet the needs of the community in which they operate. However, common to all our services is a commitment within our staff to go the extra mile to create opportunities for our service users whether that be the opportunity to unlock talent through education and employment, to rebuild families, to engage positively in the community or to find a stable home. In short we offer much more than substance misuse treatment, we help people build full and meaningful lives.

With this report we demonstrate that we put the achievements of our service users at the forefront of what we do. It is knowing that they are our reason for being that makes us so effective and will enable us to remain so in the future.

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Karen Biggs Chief Executive

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I want to express all the things I have inside, being behind the camera lets me do that

”

Jose, Filmmaker and Phoenix Futures Graduate

How we measure our impact Our services are continually measured against regional, national and service specific quality standards. Benefits to the individual service user are measured using the Outcomes Star.

We also track our impact on the communities we work within by analysing crime, anti-social behaviour and healthcare statistics produced by both local and national bodies such as the National Treatment Agency.

The Outcomes Star – celebrating our service users achievement The Outcomes Star shows how our service users progress and develop in 10 key aspects of behaviour, responsibilties and skills.

Between 93% and 97% of service users stabilised or improved on all ten measures.

© Triangle Consulting Social Enterprise, Used under license.

See www.outcomesstar.org.uk

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The following statistics show the level of progress for all service users who have improved on Outcomes Star measures.

In financial terms The National Treatment Agency estimates ÂŁ1 invested in drug treatment creates savings in costs to society of ÂŁ2.50

Improved by 1 or 2 steps

Improved by 3 or more steps

Drug & Alcohol Misuse

35%

65%

Physical Health

46%

54%

Emotional & Mental Health

43%

57%

Managing Tenancy & Accommodation

51%

49%

Offending

54%

46%

For full performance statistics go to www.phoenix-futures.org.uk Also behind these statistics are positive developments in the real lives of people who, with the support of our committed and caring staff, have transformed their lives. We applaud the progress made by our service users and the knowledge that working together we are making society a safer, healthier place.

Ac co m

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% improv ement, sta rt to end of treatm ent

% Improvement in Residential Service Outcome areas

“

I get satisfaction from Peer Mentoring.

It helps me as much as it helps them. It reaffirms where I have been and where I am now. It feels brilliant

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Keith, Peer Mentor and Phoenix Futures Graduate

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“

To see him like this, I feel like I have my son back. It's nice, I feel happy.

He’s a good lad

“

Carl’s Mum

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My Mum and Dad supported me immensely, always have. Our relationship is much better and honest now.

It means everything to have that relationship with my parents

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Carl, Son and Phoenix Futures Graduate

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The Phoenix Plus model – maximising positive, long term impact Our business model is Phoenix Plus. Our core treatment services are augmented by support in the areas of housing, family support, community engagement and education and employment.

We do this through our own work and linking with a network of partner organisation and agencies, enabling us to create a personalised treatment solution that supports long term recovery. This creates long term positive benefits.

Phoenix Plus Housing

Phoenix Plus Family & Carers

Phoenix Plus

Phoenix Plus Community Engagement

19,148 unique service experiences for 19,148 unique individuals.

In 2011/12 we helped a very significant 19,148 people and we are constantly striving to create programmes that even better meet individuals’ real life needs. We do that by recognising the person behind the problem and creating bespoke treatment pathways by identifying specific gender needs, the needs of people at differing lifestages especially those of young people, providing support for the family unit and acknowledging cultural and ethnic diversity.

This approach runs through everything we do both in our core treatment and our Plus Model services; housing, family and carers, community engagement, education and employment.

Phoenix Plus Education & Employability

For more information about the Phoenix Plus model go to www.phoenix-futures.org.uk

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Flexible and integrated operating models make us more effective We offer a range of services to meet the specific needs of different regions of the UK. You will find a selection of these models described in the following pages and an insight into some of their achievements and those of our service users.

Trafford community service In Trafford we offer a range of integrated community services that work closely with Trafford DAAT and other agencies and partners in the Borough. This creates both clear treatment pathways for individuals, and a reduction in alcohol-related negative social behaviour for the wider communities.

Our Alcohol Recovery Navigation Service is the single point of contact for the Borough offering an integrated treatment pathway for anyone experiencing difficulties with alcohol including access to detoxification. We also operate a Young Peoples Service, a specialist service for young people between the age of 11 and 25 with drug/alcohol misuse problems. The service provides a variety of interventions, including Education, Information, Advice, Support and Structured Treatment. Our Community Recovery Service is aimed at adults aged over 25 years who would like to address a substance misuse issue. Our Recovery Abstinence Services are for adults who are abstinent from substances and require ongoing support.

Trafford's overall alcohol related crime figures have reduced by 46.7 per cent and alcohol related sexual assaults have dropped by 34 per cent - the highest reductions across Greater Manchester.

This coupled with Greater Manchester's second highest drop in alcohol related violent crime (41 per cent), has been achieved thanks to pioneering, focused efforts to work with and support alcohol dependent people towards recovery from their addiction.

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Domestic Abuse: Phoenix Futures Trafford Recovery Services has an Independent Domestic Violence Advisor (IDVA) who works with individuals engaged in the service.

Trafford Services also have an Alcohol Related Domestic Violence Advisor (ARDVA) who works with perpetrators whose incidences of domestic violence are related to alcohol use.

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Trafford Service User, Alan

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I'm finally moving forward with my life and achieving my goals! I would recommend this service!

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Offenders: The Community Recovery Service has two specialist workers who offer intensive support to individuals who are released from prison, or referred through Probation or Test on Arrest.

Phoenix treatment taught me that I do have selfworth and my life did still have meaning. I learnt a new mindset that helped me achieve and maintain abstinence

“

Other areas of support we provide in Trafford include;

Trafford Service User

Employment and Training Support: Group support with CV writing, interview techniques, job search and confidence building. One to one vocational guidance interviews are also available. We also develop working relationships with training providers, colleges and employers.

“

As I said, the workers of Phoenix Trafford are phenomenal and I have yet to meet a more motivated, well informed and passionate workforce. All Phoenix staff who I managed to speak to epitomise substance misuse work that is truly recovery orientated at its absolute best

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Family Support: A Family Support Worker works with families on parenting issues, budgeting, maintaining their tenancy, accessing groups and children’s centres.

Deputy Regional Manager, National Treatment Agency for Substance Misuse, Abby Jones

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Based in Sheffield, and serving the whole of England, our residential services house mums, dads and couples who wish to address their substance misuse whilst living with their children. We provide the opportunity for parents to remain the primary providers of care for their children, whilst receiving appropriate guidance and support. More than just a service this is also a home for our families, situated in a pleasant residential area with excellent connections to local schools and health services and an on-site Ofsted registered crèche for young children.

In order to meet our prime objective of keeping families together in the long term, we target a range of treatment outcomes including: • Substance use • Criminal behaviour • Accommodation • Education • Health • Employment • Managing money • Routine and structure Our GP prescribes and oversees detox. Our staff are split into expert teams for the functions of Therapeutic interventions, Parenting Support and Childcare. Our emphasis is on safety and we provide 24/7 waking night cover.

Parents benefit from cognitive behavioural interventions and particularly help with cooccuring problems such as depression and anxiety. We also provide keyworking and care planning, building a therapeutic relationship, Parenting coaching through the Triple P (Positive Parenting Programme), as well as life skills such as cookery and nutrition and health and safety.

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We use the Therapeutic Community (TC) method which encourages personal responsibility and behavioural change, with structured living providing a safe and monitored environment. Physical activity is encouraged with scheduled activities for adults and children.

The children can use our Ofsted Registered Creche or be registered at a local school. We offer family focused intervention and support with health needs.

We estimate that a 6 month placement could generate savings to society of approximately £160,000 per mother and child • 50% of children entered the service with some developmental delay • 80% of children left on or above developmental targets • 10% of families come into the service with care of their children and • 72% leave the service with care of their children

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I have nothing but complete respect for the staff at the Sheffield Family unit. They have shown understanding, patience, support, integrity and fairness throughout my client's family placement. For me I would recommend highly any other referrer to use this service

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National Specialist Family Service

Rehab Practitioner Dru Chatterton

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To do this with my daughter is amazing, I am trying to be the father I have never been. I have been given a second chance and I am living my dream

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Paul, Father, Assistant Martial Arts Instructor and Phoenix Futures Graduate

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Running this class has improved my confidence and self-worth. I enjoy it because it makes me feel physically and spiritually in a healthier place

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Kate, Fitness Class Instructor and Phoenix Futures Graduate

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Scottish Residential Service Our Glasgow based Residential Service is a rehabilitation service for drug and alcohol misusers. The service provides a flexible abstinence-based residential rehabilitation and detoxification programme. The house accommodates men and women aged 18 and over who wish to take control of their drug or alcohol problem.

The service offers a Therapeutic Community (TC) model which encourages personal responsibility and behavioural change supported by the community 24 hours a day, 7 days a week.

Working to engage service user families has been a particular focus which through regular group family sessions has seen rates of completing the whole programme increase by 55%.

We expect to see an even greater improvement by opening these groups to family members of past and prospective service users.

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I think that the family support groups are really good and mean that while I am getting support in treatment, my family can also start to look forward with me

“

The service provides a safe, supportive and structured environment where residents participate in groups and one-to-one sessions to explore the underlying reasons for their dependency. Through a process of selfawareness and understanding patterns of personal behaviour, residents are encouraged to acquire new skills and formulate strategies that will enable them to develop a healthy, drug free lifestyle and return to independent living in the community.

Scotland

Scottish Residential Service User

We have found that working with families not only aids the long term recovery prospect of our service users but also provides a support network for those indirectly impacted by substance misuse.

It can become easy for treatment to be fully focused on the needs of the service user without fully realising the impact on parents, partners and children. Addressing the needs of family members helps create an environment to rebuild relationships that is necessary to support the long term recovery of the family unit.

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Barnsley Integrated model – building a recovery culture by partnership working Working in partnership with Barnsley DAAT and a range of organisations and agencies under the banner Barnsley Embracing Recovery we are steadily creating a recovery culture in Barnsley.

This cooperative model is an effective means of gaining momentum to change and ensure all parties are working with a common recoveryfocused purpose.

Working in partnership with Swanswell, Nacro, Addaction, South West Yorkshire Partnership NHS and the Barnsley Recovery Coalition as well as Probation and Police services, means that together we can provide an all encompassing range of services.

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These include effective harm reduction services, a Recovery Navigation Service which will provide a Recovery Navigator to guide and support the recovery journey. They also include prescribing services, therapeutic group work through the Widening Horizons programme, Recovery through Nature, community engagement, re-settlement and re-integration including access to education and training, leisure and social activities, voluntary opportunities in order to improve employability. In addition, Supported Housing provision, a carers service and family support create a comprehensive network of support services.

799 people have successfully completed treatment with Phoenix Futures since Phoenix Futures took on the Barnsley treatment system in April 2010.

We have helped people reduce their • Alcohol intake by 42% on average (TOP) • Opiate intake by 75% on average (TOP) • Crack intake by 71% on average (TOP) • Cocaine intake by 75% on average (TOP) • Cannabis intake by 49% on average (TOP)

HMP Greenock has a unit for prisoners who are progressing towards open conditions and ultimately release. As well as a number of other targets set by the prison service, part of this progression involves each of these individuals successfully completing a work placement.

There is a variety of different posts available, one of which is based at our Recovery Hub in Glasgow. This four day a week placement offers prisoners a valuable opportunity to re-integrate into society.

The ethos of the scheme is very much aligned to Scotland our own approach to planning for resettlement following treatment, with a strong focus on employment, education and community engagement.

More about the features of our Enhanced Addiction Casework Service (EACS): • Harm reduction advice and information • Drug and alcohol assessment within five days of referral • One to one motivational support and keyworking • Alcohol groupwork • Pre-release groupwork • Smoking cessation advice and support • Family information sessions • Referral to other prison based and community services

Marion Logan, Director of Operations Scotland

These are provided in partnership with the Scottish Prison Service and the Local Authority Throughcare Addiction Services.

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This has let me get used to travelling, get used to being around and about people instead of just the jail environment, it’s like a stepping stone into the community

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We provide the innovative Enhanced Addiction Casework Service (EACS) in HMP Greenock, providing support for those who wish to address their alcohol and drug use. We have also taken an active role in the prison’s Work Placement Scheme. Securing employment for prisoners on release means that they are three times less likely to re-offend.

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This was an excellent opportunity to provide somebody with that step forward as part of their re-integration to society.

We are strong advocates of the value of employment to reduce re-offending and provide a stable foundation for a positive future

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HMP Greenock – Playing our part in the Prisoner Work Placement Scheme

Work Placement Service User

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Recovery through Nature Conservation Previously known as the Conservation Therapy Programme, Recovery through Nature helps conserve and improve the natural environment, to make the countryside more accessible for the local community to enjoy.

We work with DAATs and environmental agencies such as the National Trust, RSPB Scotland, The Woodland Trust and Natural England to identify and prioritise projects to work on. Recent projects include building a bird hide, putting in picnic tables, repairing fencing and dry stone walling and clearing overgrown areas.

The work is done by service users who volunteer from our own treatment services and from other services with whom we work in partnership. This concept was developed by Jon Hall in an MSc thesis and Phoenix has pioneered this work ever since. Service users build self-esteem and confidence by working as a team to make a real improvement to the environment. It also contributes hugely to peoples’ recovery capital.

It is not only proven to improve retention in treatment, but contributes to longer term recovery and to society as a whole.

Our Recovery through Nature conservation work is proven to improve retention in treatment by 57%, brings about a 10% improvement in physical health, healthier people means less burden on health services. We improve peoples’ abililty to “take responsibility” by 20%.

Ultimately by encouraging good citizenship, we positively impact society as a whole.

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Service User Qualifications In 2011 our Learning & Development team developed a programme of National Vocational Qualifications (NVQ) courses for current service users. This involved developing a curriculum matched to and approved by a recognised educational / qualification awarding body.

We have identified an increased motivation and, in community services, increased attendance on the recovery programme, as a result of the introduction of the qualification courses.

Service user qualifications are now being offered from our services in Barnsley, Birmingham, Glasgow, Sheffield, Derby, Trafford and also in HMP Ranby, HMP Cornton Vale, HMP Wymott and HMP Garth. Service users accepted onto our Recovery through Nature programme can also work towards a qualification in environmental conservation.

We are working towards accredited qualifications in catering and gardening for our residential services.

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Phoenix Futures Service User Christine

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My confidence has grown because of the immense support I have received when taking part on courses at Phoenix. I have been encouraged to step out of my comfort zone and this has enabled me to build on skills that I did not know I had

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• Core personal development skills (52 completions) • Employability (3 completions) • Conservation programme (7 completions) • Peer mentoring skills (10 completions)

The first course I did here was OCN Level 2 Understanding Alcohol and Drug addiction. There was so much support and help.

My confidence grew each week as I am not a confident person

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In the year to 31st March 2012 72 service users have completed qualifications which will give them recognised credits sufficient to gain entry to foundation college courses at NVQ level 2. The courses completed are:

Phoenix Futures Service User

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“

Painting has always been there for me. I'm a creative person, I have a creative nature and painting helps me to bring out that side of me

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Adam, Painter and Decorator and Phoenix Futures Graduate

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Environmental Impact – Phoenix Forest Over and above our environmental management strategy, for every person who graduates from one of our Recovery programmes, we plant a tree. Each tree becomes a living and growing symbol of that person’s recovery from drug and alcohol addiction. Each tree will become part of a new forest ‘Heartwood’, representing reintegration into society.

In January 2011 we planted 737 trees, and in January 2012 we planted 974 more. The planting is scheduled to continue and expand through the years, with over 1000 trees set to be planted in England in January 2013 and 200 for the first planting in Scotland in November 2012.

For the environment, trees and woodland have huge long term impacts, in summary these are; • Stabilise the soil • Generate oxygen • Store carbon • Reduce soil erosion • Reduce rainwater runoff, which helps prevent flooding • Provide shelter • Host a spectacular variety of wildlife • Provide future generations with raw materials For society, trees and woodland provide safe spaces for recreation. They help people relax due to the reduced noise, light, and atmospheric pollution levels and they inspire imagination and creativity.

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It is truly inspirational.

A tree is so symbolic. It is a place I will return to with my children in the future

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“Phoenix Forest” was the winning idea from our innovations awards, The Innovation Factor in 2010. John Crane, a Phoenix staff member, proposed the idea which was taken forward enthusiastically by the charity in partnership with the Woodland Trust.

Phoenix Futures Service User Jamie

By planting in Heartwood we are helping to create a growing woodland which is just 25 miles from the very centre of London, and where two million people live within 15 miles journey. Therefore we have created many social benefits to the surrounding community, who are able to use new family-friendly pathways, and bridleways for horse riders and cyclists.

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We have planted 1,711 trees over the last two years*

974

737 2009-10 (January 2011)

2010-11 (January 2012)

The benefit to society can be quantified by the absorption of Carbon Dioxide. Each acre of trees absorbs 327 tonnes of CO2 during its nominal lifetime of 100 years (one tonne per tree). Phoenix Futures has calculated its carbon footprint as follows:

Tonnes of CO2 produced by:

Tonnes of CO2 absorbed

Car travel

Air travel

Train travel

Gas usage

Electricity usage

Total CO2 produced

Total CO2 % absorbed absorbed

2009-10

144

14

810

57

775

1,800

737

41%

2010-11

127

14

810

51

770

1,772

974

55%

NB air and train travel are estimated figures, and we use actual figures for car travel, gas usage, and electricity usage.

With this in mind, the rate of CO2 absorbed by the trees, compared to the amount generated

by Phoenix Futures’ activities, is increasing:

% of CO2 absorbed

Evidently this is not simply a question of planting more trees, and the kwH usage of gas and electricity for instance shows increasing environmental awareness. * We have actually planted more trees to allow for wastage, as advised by the Woodland Trust.

2009-10 2010-11

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We take our Corporate Social Responsibility very seriously.

We believe it’s about going beyond what’s expected of us and giving back to our sector and society as a whole. It means understanding the impact of our operations on the wider world and considering how we can utilise this impact in a positive way.

We do this in three key areas; Social and community impact A commitment to stakeholder involvement Workplace impact Valuing diversity, engagement and creativity within our workforce Environmental impact Contributing fully towards sustainable environmental improvement

One example of how we demonstrate our responsibility to society and the communities in which we operate is through our Virtual Rehab Experiences. These are open days where we invite our colleagues in the drug and alcohol sector, and the local community, into our residential services to fully participate in a typical day in treatment. Attendees can experience for themselves what it is like to be a member of a Therapeutic Community.

The day is organised and led by service users and provided free of charge.

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Virtual Rehab Days have proven to be a great success, helped and organised by Service Users at the service, commissioners, social workers and local community members have the opportunity to experience a day in a Residential Service

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Corporate Social Responsibility – Virtual Rehab Experience

Hampshire Residential Service Manager, Carrie-Ann Mills

We do this to educate our sector colleagues that by following the key principles of our model, recovery is achievable. We also reduce the stigma around addiction by breaking down the barrier between those in treatment and the wider community.

For upcoming Virtual Rehab Experience dates and more information on our approach to Corporate Social Responsibility go to www.phoenix-futures.org.uk

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“

Phoenix Futures Derby service have revolutionised drug treatment locally to truly embed a culture of recovery and reintegration evidenced by Derby being within the NTA’s national top quartiles for growth in successful completions and the percentage of the treatment population successfully exiting treatment. The achievements of the Derby service are testimony to the exemplary local leadership and the dedication of the staff team in Derby

Find out more For more information, pictures, video content, recovery stories and updates about our services go to www.phoenix-futures.org.uk or call 0845 600 7227 You can also join us at www.facebook.com/phoenixfutures1 www.twitter.com/phoenix futures1

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James Sutherland Lead Commissioner Substance Misuse Derby

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Phoenix Futures, ASRA House, 1 Long Lane, London SE1 4PG. Call: 0207 234 9740 Email: info@phoenix-futures.org.uk.

Phoenix House (operating as Phoenix Futures) is a registered charity in England and Wales (No.284880) and in Scotland (No. SC039008); Company Limited by Guarantee Number 1626869: Registered Tenant Services Authority Number H3795: National Housing Federation Member.

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