Welcome Guide
Welcome Welcome to our team! We are pleased to have you working with us. We look forward to seeing you grow and develop into an outstanding employee that exhibits a high level of care, concern, and compassion for others. We hope that you will find working here to be rewarding, challenging, and meaningful. Your best is what we expect everyday. Your professional growth is important to us, because if you are growing the clients we serve will grow as well. We are always here to help in your development and our doors are always open.
Our keys to success are being dependable, reliable, openness to learn, follow-through, attentiveness and following the policies and procedures. When doing these things you will be successful and so will your team and the company.
Please take your time and review this onboarding guide so that you can know what is expected and make a positive contribution. Again, We look forward to seeing you grow as a professional while enhancing the lives of the clients entrusted in your care. We are here for you, always. Sincerely, JJ & Dave
Employees At CACC, our employees are our biggest asset. We take pride in where we work. We provide a space for our employees to bring their best, most authentic selves to work every day. We offer flexibility and ample support. We set expectations and deliver honest communication with each other. We are curious, always questioning how we can be the best. We are not judgmental but seek to learn from those that are different than us. We continuously strive to make our work fun, collaborative, and provide space to foster relationships with each other. We offer paths for career growth and do our best to match our passions with our work. Patients At CACC, our patients are the lifeblood of our business. We work to serve them. We are a lifetime friend, a resource for patients – new and old. We celebrate our patient's successes and lift them up from their struggles. We break barriers of movement and have fun while doing it. We prioritize our patient's goals. We are educators to our patients. We collaborate, adapt, and flex to meet the specific needs of each of our patients at each visit. We are partners in health. We advocate for our patients. We make moments with our patients. We get our patients back to life. Referral Sources At CACC, we are trusted partners with our referral sources. We are known to provide a high level of care. We provide amazing service, valuing open communication about our mutual patients. We work together in order to provide the best approach to our patient's recovery. Our partners are confident that our patient-centered care provides unparalleled outcomes. We are an extension of the highest expectations that our referral sources put on themselves. We are the first choice for our referral sources to send to. We will always exceed expectations by providing an exceptional experience. Community At CACC, we serve a community. We are welcoming and friendly to all people that we meet. We have a long history, but as we grow, we find ourselves as new faces in established communities. We become involved with our communities, demonstrating our value and educating on our services. We support a learning environment for students and partner with our local high schools and universities. We give back to our communities through volunteer events, fueling our community with support as needed. We spread the word on how PT can move you! We know we will accomplish more together! Business At CACC, we have a healthy knowledge on business success. We cultivate cultures that create an atmosphere for employee satisfaction and patient success, making our business thrive. We gain investment by all staff in our clinic's success. This allows us to provide excellent benefits, bonus opportunities, and competitive salaries. We uphold our PT Care values and implement them into our every day. While continuously innovating and adapting to our surroundings, we remain financially sound and stable. As our reach continues to grow, our business grows. We each hold ourselves accountable to the success of our patients, success of each other, and success of our business. We are ethical, responsible, and have integrity in everything that we do. If we do the right thing – we can't be beat!
PT Cares CACC Team Cares – P atient-Focused T eamwork C ommitment A ccountability R elationships Matter E xhibit Integrity S implify
Company History 1983
1985
1993
1998
2001
2006
2012
2020
2022
2023
2024
Company founded by Carol Kyshiama as a sports only physical therapy single person clinic. Appropriately named Colorado Athletic Conditioning Clinic
Opened new clinic in Parker,CO
CACC branched off into providing PT services in 5 assisted living centers named T4I
Opened two new locations in Arvada, CO and Englewood, CO
Moved into its current space off of Hampden and Chambers in Aurora ,CO were we grew into a multi service clinic.
Opened new clinic in Denver,CO within the Lowry town center
Partnership formed with Phoenix Physical Therapy to manage parts of the organization
Opening one new clinics in Colorado Springs, CO
Company purchased by current owner Mark Navilliat
Opened new clinic in Centennial, CO within the Meridian Center
Opened our new Commerce City location in Reunion
Employees At CACC, our employees are our biggest asset. We take pride in where we work. We provide a space for our employees to bring their best, most authentic selves to work every day. We offer flexibility and ample support. We set expectations and deliver honest communication with each other. We are curious, always questioning how we can be the best. We are not judgmental but seek to learn from those that are different than us. We continuously strive to make our work fun, collaborative, and provide space to foster relationships with each other. We offer paths for career growth and do our best to match our passions with our work.
Employee Fundamentals Teamwork Embracing & Facilitating Change
Be inspired by the opportunities that change brings by being flexible and open to implementing new approaches. Listening Generously
Listening is more than simply "not speaking." Be present and engaged. Above all, listen to understand. Speaking Straight
Speak honestly in a way that moves the action forward with clear and direct requests.
Commitment Playing Like a Pro
Step up when needed. Always have your eyes on the goal and each other to overcome obstacles and work towards a common goal. Paying Attention to the Details
Details matter from the pronunciation of a patient's name to the details of their insurance coverage. Get the details right.
JJ Junkin- Director
Directory
770-558-5833
jjunkin@cacc-pt.com
Dave Berg- Marketing Manager
303-895-1221 dave@cacc-pt.com
Englewood Chris Lowrimore, Clinic Director, DPT Glenn Wellman, DPT Alysa Beyers, PTA Brooke Lowrimore, PCC
801-230-5355 603-630-6915 570-520-8260 361-510-5357
clowrimore@cacc-pt.com gwellman@cacc-pt.com abeyers@cacc-pt.com bsander@cacc-pt.com
Parker Brigette Caruthers, Clinic Director, DPT Sydni Harris, DPT Mitchell Guth, DPT Rush Hendricks, DPT
417-576-4499 308-380-5299 703-966-7925 850-982-0927
bcaruthers@cacc-pt.com sharris@cacc-pt.com mguth@cacc-pt.com rhendricks@cacc-pt.com
Christie Peck, DPT
702-327-6116
cpeck@cacc-pt.com
Madison Garst, PTA Mark Perez, PTA Zachary Caruthers, PCC Julian Walker, PCC/Tech
720-281-4309 720-400-2025 661-494-2190 760-267-7656
mgarst@cacc-pt.com mperez@cacc-pt.com zcaruthers@cacc-pt.com jwalker@cacc-pt.com
Reunion Justin Rice, Clinic Director, DPT Kaitlynn Lawson, PCC Lauren Ulrich, DPT Arianna Armendariz, DPT
419-957-7580 303-638-1254 909-658-5676 414-904-9481
jurice@cacc-pt.com klawson@cacc-pt.com lulrich@cacc-pt.com aarmendariz@cacc-pt.com
Arvada Chasten Rogge, DPT Justin Hua, DPT Chandra Peltier, PCC
715-933-0001 971-533-1203 720-809-2218
crogge@cacc-pt.com jhuaa3@gmail.com cpeltier33@hotmail.com
Lone Tree Annie Braa, Clinic Director,PTA Meghan Swirzcki, PTA Allison LaRoach, DPT Marlene Goodman, PCC Matt Deneau, DPT
630-217-1823 307-299-1717 720-934-2647 303-908-7061 720-404-2227
abraa@cacc-pt.com mswirzcki@cacc-pt.com alaroach@cacc-pt.com mgoodman@cacc-pt.com mdeneau@cacc-pt.com
Lowry Leigh Moss Clinic Director, DPT Joseph Aquilato, DPT Elliott Stern, PTA Isaac Montoya, PTA Daniela Gonzalez-Rivera, PCC Celina Martinez, PCC Blair Rodriguez, PCC
225-939-9398 845-803-6569 708-522-4781 915-731-0427 719-360-1194 720-955-2384 601-850-1102
lmoss@cacc-pt.com jaquilato@cacc-pt.com Estern@cacc-pt.com imontoya@cacc-pt.com dgonzalez-rivera@cacc-pt.com cmartinez@cacc-pt.com brodriguez@cacc-pt.com
850-628-0068 619-922-7798 724-689-3113 920-344-0174
aramos@cacc-pt.com mdow@cacc-pt.com jzuzack@cacc-pt.com sbricker@cacc-pt.com tbaker@cacc-pt.com dshaw@cacc-pt.com kobrien@cacc-pt.com ahalzel@cacc-pt.com mbatess@cacc-pt.com cratterree@cacc-pt.com atovar@cacc-pt.com atrost@cacc-pt.com jkloss@cacc-pt.com kzwygart@cacc-pt.com ldixon@cacc-pt.com mrodefeld@cacc-pt.com dgettridge@cacc-pt.com jwink@cacc-pt.com apeach@cacc-pt.com rpiety@cacc-pt.com koberle@cacc-pt.com kbehrens@cacc-pt.com kstaack@cacc-pt.com stropple@cacc-pt.com cdavis@cacc-pt.com brooke@cacc-pt.com
Aurora Alex Ramos Co-Clinic Director, DPT Maddie Dow Co-Clinic Director, DPT Jen Zuzack, DPT Shana Bricker, DPT Tom Baker, DPT David Shaw, DPT Kathryn O’Brien, DPT Ariela Halzel, DPT Miranda Bates, OT Caroline Ratterree, PTA Aimee Tovar, PTA Andy Trost, PTA Joey Kloss, PTA Kimberly Zwygart, PTA Lovia Dixon PTA Michaela Rodefeld, PTA Danny Gettridge, PTA Tech Jim Wink, PTA Float Amy Peach, PCC Manager Becca Piety, PCC Karla Oberle, PCC Karli Behrens, PCC Karsyn Staack, PCC Stacey Tropple, PCC Catherine Davis PCC, Insurance Brooke Schelstraete, Marketing Liaison
203-400-9079
818-391-9438 630-624-6361 720-470-1661 586-854-0136 710-725-0053 720-394-5300 310-498-0419 303-590-4263 734-478-2586 303-946-7605 720-363-8948 571-420-3934 720-261-2966 303-725-9438 303-582-4084 605-569-2745 303-921-5502 303-579-9984 714-604-5141 402-432-0838
Organizational Chart CEO
Robert Kohn
Executive VP Jessica Perlozzo
Director of Operations JJ Junkin
Field Marketing Manager
Clinic Directors
Dave Berg
Physician Liaison Brooke Schelstraete
PTs
PTAs
PCC’s
Social Media Join, Follow and Connect with us on Social Media
Newsletter
20 Min FREE 20 MINUTE APPOINTMENT with a licensed Physical Therapist AURORA
Come visit our clinic!
During your FREE appointment, you will be able to meet our physical therapists and talk ƃƹɁʍɽ ʰɁʍɨ ƺɁȶǁȈɽȈɁȶ ɽɁ ˎȶǁ out if PT is right for you. Energize
Empower
cacc-pt.com
Elevate
LONE TREE
Hampden & Chambers
I-25 & Lincoln
303-680-6121
303-790-7877
PARKER
DENVER
303-840-9202
303-341-0369
Parker & E. Plaza
REUNION
Quebec & Lowry
ARVADA
Chambers & 104th.
720-625-8198
80th & Sheridan Blvd.
720.372.4973
ENGLEWOO D Belleview Ave. & S. Broadway
720.372.0865
Int.
Activities We value the opportunity for our employees to interact with each other outside of the usual working context, it strengthens relationships and helps everyone to feel more comfortable and connected at work, which improves overall the workplace atmosphere.
Rockies Game – June 14er hike/camping trip – August Field Day – September End of Year Winter Party – December / January Community Volunteer event (CACC gives BACC)
411
.info 411
Mentoring
Name of Mentee: Hire Date: Name of Mentor: First mentor meeting: First mentor pod: First new grad journal club meeting:
Energize
Connecting individuals and helping them realize their potential through sharing, collaboration, connection and supported growth.
Empower
Sharing first hand experiences and insights with participants, while understanding the current trends, challenges and key areas for growth and improvement.
Elevate
It is the people that make this industry great - you. Giving you the contacts, tools, skills and support to grow and develop your career.
Mentorship Worksheet
Name of Mentee: Hire Date: Name of Mentor: Meeting number:
Topics:
What did you take away from this meeting?
What would you like help with in future meetings?
Was this meeting valuable for you?
Super Power
What is Yours?
Success Plan
PT Visits: 50 visits/week, 220 visits/month Units/visit: 4.0 average for Medicare, Medicaid, Work Comp, Auto NPS: Average > 90%, completion rate > 35% Care Engagement score: >45% 8-10 evals/week when supporting PTA, 5 when supporting own case load Volunteer/community events: 2/year 1 Thank You cards/month, 1 Dear Doctor letter to referral sources Fill out continuing education plan for each year and stick to it! Lead at least 1 in-service/year for your clinic Clear, respectful communication Attend 1 outside referral source marketing event (lots of options!)
Patients At CACC, our patients are the lifeblood of our business. We work to serve them. We are a lifetime friend, a resource for patients – new and old. We celebrate our patient's successes and lift them up from their struggles. We break barriers of movement and have fun while doing it. We prioritize our patient's goals. We are educators to our patients. We collaborate, adapt, and flex to meet the specific needs of each of our patients at each visit. We are partners in health. We advocate for our patients. We make moments with our patients. We get our patients back to life.
Patient Fundamentals Patient-Focused Treating New Patients Like Gold
New patients are the lifeblood for growing a facility. We only get one chance to make a great first impression. Practicing the Human Touch
The highest quality care is delivered when we treat the whole person both emotionally and physically. Wowing the Patients
It's all about the experience, not just the outcome. Do the little things, as well as the big things. Making Every Interaction Count
Don't dwell on past experiences instead make every interaction count.
Pledge Therapy Pledge WELCOME At CACC we are committed to providing only the best care. It is important to us that we get you back to all you enjoy as soon as possible. This takes a group effort between you and your therapy team. Consistency is key to your success. In order to get the most from your physical therapy it is important that you regularly attend your appointments and perform your home exercise program. Please understand that if you cancel an appointment within 24 hrs of your scheduled appointment time you may be charged $40.00. To continue to improve and avoid this fee please reschedule your appointment within the same week (Monday through Saturday). (This fee is not covered by insurance and is payable prior to your next scheduled visit.)
If you schedule a Saturday appointment and do NOT attend, no further Saturday appointments can be scheduled
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In the interest of safety for all concerned, CACC reserves the right to deny treatment to any individual under the inːuence of alcohol, drugs, or for any abusive conduct.
*
Please make sure that you set up all of your appointments in advance. ěȃȈɰ ljȶɰʍɨljɰ ʰɁʍ ɽȃlj ȈǁljƃȢ ɽȈȴljɰ ʥȃȈƺȃ ˎɽ ʰɁʍɨ ɰƺȃljǁʍȢljӝ
HELP US - HELP YOU
Your Feedback is very important to us. To help us continuously improve you will receive a one question survey at your third appointment via text or email. Please take a moment to submit your response. Your feedback is vital Please arrive early to your appointments to get checked in. YOUR ATTENDANCE RECORD
In response to physician and insurance requests, your attendance record is part of your chart. If you are under Workers’ Compensation insurance we are required to notify your Physician and Case Manager or Adjuster of any missed appointments. Your therapist has the option of discontinuing care if you cancel two appointments or no-show without rescheduling. YOUR PLAN
TREATMENTS:
PER WEEK X
YOUR THERAPIST’S HOURS Monday
to
Tuesday
to
Wednesday
to
Thursday
to
Friday
to
WEEKS
BILLING QUESTIONS cacc-pt Check Out .com Our Website
Like us on facebook®
For questions regarding your charges Please Call- CACC Billing Via Flatirons Practice Management
303-546-9158 Ext 132 or Ext 103
Therapist Name
Therapist Signature
Therapist Number
Patient Signature
NPS
Notifications are sent via both text message and email based on patient communication preference in Raintree. The notifications are sent upon check in of the patient's third appointment and again 14 days later if no response is received.
Patients Say it Best Kathy O. Along with getting the help I needed after a back surgery, this place is filled with wonderful people! My therapists were so kind! I enjoy talking with them. They are extremely kind and very knowledgeable. Mark B. I am very impressed with this facility. I am doing physical therapy for a shoulder issue and the therapists are knowledgeable, friendly, and seem to really care about my treatment. As a bonus, they are always on time and it is a snap to check in. The facility is clean and well managed. I highly recommend CACC PT.
Patients’ Success Stories Back on Top of the Mountain - Dan Skodol’s Success Story ӠťɁʍ Ȣljɽ ʰɁʍɨ Ǽʍƃɨǁ ǁɁʥȶӗ ʰɁʍԇɨlj ȃɁȴlj ǹɨljljӝ Țʍɰɽ ˎȶȈɰȃljǁ ƃ ɨʍȶ ƃȶǁ ƺƃʍǼȃɽ ƃȶ ljǁǼljӗ ƃȶǁ ʤljɨʰ ɧʍȈƺȟȢʰ ɽɁɁȟ ƃ ƹȈǼ ɽʍȴƹȢljӝԅ ǁƃʰ Ɂǹ ɰȟȈȈȶǼ Ȉȶ ¶ljʰɰɽɁȶljӗ :ɁȢɁɨƃǁɁ ɧʍȈƺȟȢʰ ɽʍɨȶljǁ ƃʥǹʍȢ ǹɁɨ Aƃȶ ČȟɁǁɁȢӝ Ԅ ȈȴƃǼȈȶljǁ ƃ ƹɨɁȟljȶ ȢljǼ ʥɁʍȢǁ ƹlj ljʯƺɨʍƺȈƃɽȈȶǼȢʰ ɥƃȈȶǹʍȢӗ ƹʍɽ ʥƃɰȶԇɽ ɰʍɨlj Ȉɽ ʥƃɰ ƹɨɁȟljȶӝԅ ɽ ʥƃɰӝ Aƃȶԇɰ ɰʍɨǼljɁȶ ɰƃȈǁ ɽȃlj ƹɨljƃȟ ɽɁ Aƃȶԇɰ ɽȈƹȈƃ ʥƃɰ ȢȈȟljȢʰ ƺƃʍɰljǁ ƹʰ ɽȃljǹɁɨƺlj Ɂǹ ȃȈɰ ɽȃȈǼȃ ƹɁȶlj ǁɨȈʤȈȶǼ ȈȶɽɁ ɽȃlj ɽɁɥ Ɂǹ ȃȈɰ ɽȈƹȈƃӝ Aƃȶ ʥƃɰ ɽɁƹɁǼǼƃȶljǁ ǁɁʥȶ ɽȃlj ȴɁʍȶɽƃȈȶ ƃȶǁ ɨʍɰȃljǁ ɽɁ ɽȃlj ȃɁɰɥȈɽƃȢӝ ěȃljɨlj ȃlj Ȣljƃɨȶljǁ ȃȈɰ ȢljǼ ʥƃɰ ƹɨɁȟljȶ Ȉȶ ȴʍȢɽȈɥȢlj ɥȢƃƺljɰӝ lj ȃƃǁ Ɂȶlj ɰʍɨǼljɨʰ ɽȃlj ȶȈǼȃɽ Ɂǹ ɽȃlj ƃƺƺȈǁljȶɽ ɽɁ ɰɽƃƹȈȢȈ˃lj ɽȃlj ƹɁȶlj ʥȃȈȢlj ɽȃlj ɰʥljȢȢȈȶǼ ʥljȶɽ ǁɁʥȶӝ ěȃljȶ ȃlj ȃƃǁ ƃȶɁɽȃljɨ ɰʍɨǼljɨʰӗ ї ʥljljȟɰ Ȣƃɽljɨӝ Ԅ ɽ ȈȶƺȢʍǁljǁ ɰƺɨljʥɰ ƃȶǁ ƃ ɥȢƃɽlj ɽɁ Ǽljɽ ljʤljɨʰɽȃȈȶǼ ƹƃƺȟ ɽɁǼljɽȃljɨӝ ěȃlj ǁɁƺɽɁɨɰ ɰƃȈǁ Ȉɽ ʥƃɰ ɨɁʍǼȃӗ ƹʍɽ ɽȃljʰ ljʯɥljƺɽljǁ ƃ ǹʍȢȢ ɨljƺɁʤljɨʰӝ ԇȴ ƃ ɨʍȶȶljɨ ƃȢɰɁ ƃȶǁ ɰȟȈȈȶǼ ʥƃɰ ɽȃlj ɽȃȈȶǼ ȴɁɰɽ ʥƃȶɽljǁ ɽɁ ǁɁ ƃǼƃȈȶӝԅ ǹɽljɨ іљ ʥljljȟɰ Ɂȶ ƺɨʍɽƺȃljɰ ɨljƺɁʤljɨȈȶǼ ǹɨɁȴ ȴƃȚɁɨ ɰʍɨǼljɨʰӗ Aƃȶ ȢɁɰɽ ȴɁɰɽ Ɂǹ ɽȃlj ɰɽɨljȶǼɽȃ ƃȶǁ ːljʯȈƹȈȢȈɽʰ Ȉȶ ȃȈɰ ȢljǼӝ Ȉɰ ǁɁƺɽɁɨ ɨljƺɁȴȴljȶǁljǁ ɥȃʰɰȈƺƃȢ ɽȃljɨƃɥʰӝ Aƃȶ ǹɁʍȶǁ : :: ĀȃʰɰȈƺƃȢ ěȃljɨƃɥʰ Ȉȶ ¸Ɂʥɨʰӗ :ɁȢɁɨƃǁɁӝ Ԅ ʥƃɰ Ɂȶ ƺɨʍɽƺȃljɰ ǹɁɨ ȴʰ ˎɨɰɽ ljʤƃȢʍƃɽȈɁȶӝ ʥƃɰ ɨljƃȢȢʰ Țʍɰɽ ʍɰȈȶǼ ɽȃljȴ ǹɁɨ ɰʍɥɥɁɨɽӝ ěȃlj ʤljɨʰ ˎɨɰɽ ɽȃȈȶǼ ɽȃƃɽ ӯȴʰ ěȃljɨƃɥȈɰɽӰ ɽɁȢǁ ȴlj ʥƃɰӗ ԆʰɁʍԇɨlj ǼɁȈȶǼ ɽɁ ȃƃʤlj ɽɁ ǁȈɽƺȃ ʰɁʍɨ ƺɨʍɽƺȃljɰԇӝԅ Aƃȶԇɰ ĀȃʰɰȈƺƃȢ ěȃljɨƃɥȈɰɽ ʥƃɰɽljǁ ȶɁ ɽȈȴlj ȢljƃǁȈȶǼ Aƃȶ ǁɁʥȶ ɽȃlj ɨɁƃǁ ɽɁ ɨljƺɁʤljɨʰӝ Aƃȶ ɨljƺƃȢȢɰ ljƃƺȃ ɰljɰɰȈɁȶ ʥƃɰ ɥƃƺȟljǁ ǹʍȢȢ Ɂǹ ljʯljɨƺȈɰljɰӝ ԄČɽɨljɽƺȃljɰӗ ɽȃlj ɰɽƃɽȈɁȶƃɨʰ ƹȈȟljӗ ɰɽljɥɥȈȶǼ ljʯljɨƺȈɰljɰӗ ɰɧʍƃɽɽȈȶǼӗ ɽȃlj ȢljǼ ɥɨljɰɰ ȴƃƺȃȈȶljӝ ǁȈǁȶԇɽ ɽɨʍȢʰ ȃƃɽlj ƃȶʰɽȃȈȶǼӝ ěȃljɨlj ʥljɨlj ɰɁȴlj ƃʥȟʥƃɨǁ ƃȶǁ ȃƃɨǁ ɽɁ ɨljɥȢȈƺƃɽlj ɰɽɨljɽƺȃljɰӝ Ãʰ ȃȈɥ ːljʯɁɨ Ȉɰ ȶɁɽȃȈȶǼ ԇʤlj ljʤljɨ ɥƃȈǁ ƃɽɽljȶɽȈɁȶ ɽɁ ƹljǹɁɨljӗ ƹʍɽ ӯȴʰ ěȃljɨƃɥȈɰɽӰ ȃƃǁ ȴlj ɰɽɨljɽƺȃȈȶǼ Ȉɽӝ ӯŚlj ǁȈǁӰ ɁƹɰɽƃƺȢlj ƺɁʍɨɰljɰ ƃȶǁ ʍɰljǁ ɰɽɨljɽƺȃ ƹƃȶǁɰӝԅ Aƃȶ ȶɁɽȈƺljǁ ɽȃlj ɥɨɁǼɨljɰɰ ȃlj ʥƃɰ ȴƃȟȈȶǼӝ Kƃƺȃ ʥljljȟӗ ȃlj ǹljȢɽ ɰɽɨɁȶǼljɨ ƃȶǁ ʥƃɰ ƃƹȢlj ɽɁ ǁɁ ȴɁɨljӝ Ԅ ʥɁʍȢǁ Ɂǹɽljȶ ƺɁȴlj ƃʥƃʰ ǹɨɁȴ ƃȶ ȃɁʍɨӸȢɁȶǼ ɰljɰɰȈɁȶ ƃȶǁ ʥȈɽȃɁʍɽ ǹƃȈȢӗ ǁƃʰɰ Ȣƃɽljɨӗ ʥƃɰ ɰɽȈȢȢ ʤljɨʰ ɰɁɨljӝ ɽȃɁʍǼȃɽ ɽȃƃɽ ʥƃɰ ƃ ǼɁɁǁ ɰȈǼȶӝ ɽԇɰ ȶɁɽ ƃȢʥƃʰɰ ƃɥɥƃɨljȶɽ ɨȈǼȃɽ ƃʥƃʰӗ ƹʍɽ ʥȃljȶ ɰɁȴljɽȃȈȶǼ Ȉɰ ʥɁɨȟȈȶǼ ʰɁʍԇɨlj ǼɁȈȶǼ ɽɁ ǹljljȢ Ȉɽӝԅ ŚȈɽȃ ȃljȢɥ ǹɨɁȴ ɽȃlj : :: Ӹ ¸Ɂʥɨʰ ɽljƃȴӗ Aƃȶԇɰ ȃƃɨǁ ʥɁɨȟ ɥƃȈǁ Ɂǹǹӝ ȶǁ ʰɁʍ ǁɁȶԇɽ ȶljljǁ ɽɁ ȢɁɁȟ ǹƃɨ ɽɁ ɰljlj ʥȃƃɽ ȟljɥɽ Aƃȶ ǼɁȈȶǼ ǁʍɨȈȶǼ ȃȈɰ ɨljȃƃƹȈȢȈɽƃɽȈɁȶ ȚɁʍɨȶljʰӝ ԄŚlj ȃƃǁ ƃ ƹƃƹʰ ʥȃȈȢlj ʥƃɰ Ɂȶ ƺɨʍɽƺȃljɰӝ ěȃlj ƃƺƺȈǁljȶɽ ȃƃɥɥljȶljǁ ʥȃȈȢlj ӯȴʰ ʥȈǹljӰ ʥƃɰ ќ ȴɁȶɽȃɰ ɥɨljǼȶƃȶɽӝ ɨljǼƃȈȶljǁ ɽȃlj ƃƹȈȢȈɽʰ ɽɁ ǁɁ ƃ ȢɁɽ Ɂǹ ǁƃʰӸɽɁӸǁƃʰ ɽȃȈȶǼɰ ʤljɨʰ ɧʍȈƺȟȢʰ ʥȈɽȃ Āěӝԅ Aƃȶ ƃȢɰɁ ǹɁʍȶǁ ljʯɽɨƃ ȴɁɽȈʤƃɽȈɁȶ ǁʍɨȈȶǼ ȃȈɰ ɽȃljɨƃɥʰ ɰljɰɰȈɁȶɰ Ȉȶ ɽȃlj ƺȢȈȶȈƺӝ Ԅ ȢȈȟljǁ ƹljȈȶǼ Ȉȶ ƃ ɨɁɁȴ ʥȈɽȃ Ɂɽȃljɨ ɥljɁɥȢlj ʥȃɁ ʥljɨlj ʥɁɨȟȈȶǼ Ɂȶ ƃ ǼɁƃȢӝ ɽȃɁʍǼȃɽ ԇǁ ƹlj ƹʰ ȴʰɰljȢǹӗ ƹʍɽ ɽȃƃɽ ʥƃɰȶԇɽ ɽȃlj ƺƃɰljӝ ɽ ʥƃɰ ȴɁɽȈʤƃɽȈȶǼӝ KʤljɨʰɁȶlj ʥƃɰ ɽȃljɨlj ǹɁɨ ɽȃlj ɰƃȴlj ɥʍɨɥɁɰljӝ ȶljʤljɨ ǁɨljƃǁljǁ ǼɁȈȶǼ Ɂɨ ǁɁȈȶǼ ɽȃlj ɽȃȈȶǼɰ ȶljljǁljǁ ɽɁ ǁɁӝ ȴƃǁlj ƃ ȢƃɨǼlj ƃȴɁʍȶɽ Ɂǹ ɥɨɁǼӸ ɨljɰɰ Ȉȶ ƃ ɰȃɁɨɽ ƃȴɁʍȶɽ Ɂǹ ɽȈȴljӝԅ
Aƃȶ ȢɁɁȟɰ ƹƃƺȟ ƃɽ ȃȈɰ ɽȈȴlj Ȉȶ ɽȃlj ƺȢȈȶȈƺ ǹɁȶǁȢʰ ƃȶǁ Ȉɰ ǼɨƃɽljǹʍȢ ǹɁɨ ɽȃlj ȃljȢɥ ȃlj ǹɁʍȶǁ ɽȃljɨljӝ Ԅěȃlj ɥljɁɥȢlj ƃɨlj ʤljɨʰ ƃɥɥɨɁƃƺȃƃƹȢljӝ ťɁʍ ƺƃȶ ƹlj Ɂɥljȶ ƃƹɁʍɽ ȃɁʥ ʰɁʍ ǹljljȢ Ɂȶ ƃ ǼȈʤljȶ ǁƃʰӝ ěȃljʰ ʥljɨlj ʤljɨʰ ɨljƺljɥɽȈʤlj ʥȃljȶ ʥƃɰȶԇɽ ȃƃʤȈȶǼ ƃ ǼɁɁǁ ǁƃʰӝ ěȃljʰ ȴɁǁȈˎljǁ ƃȶǁ ʥljɨlj ʤljɨʰ ːljʯȈƹȢljӝ ěȃljʰ ȢȈɰɽljȶljǁ ɽɁ ʰɁʍ ƃȶǁ ƃǁȚʍɰɽljǁ ɽɁ Ǽljɽ ɽȃȈȶǼɰ ƹƃƺȟ Ɂȶ ɽɨƃƺȟӝԅ Aƃȶ ɰƃʰɰ ȃljԇɰ ȶɁɽ ƹƃƺȟ ɽɁ іѕѕՐ ʰljɽӗ ƹʍɽ ȃlj Ȉɰ ƃƹȢlj ɽɁ ǁɁ ȴƃȶʰ Ɂǹ ɽȃlj ɽȃȈȶǼɰ ȃljԇɰ ƹljljȶ ʥƃȶɽȈȶǼ ɽɁ ǁɁ ȢȈȟlj ɰʥȈȴȴȈȶǼӗ ƹȈȟȈȶǼӗ ƃȶǁ ȃȈȟȈȶǼӝ ȶ ǹƃƺɽӗ Aƃȶӗ ʥȃɁ ȢȈʤljɰ ʥȈɽȃ ÃʍȢɽȈɥȢlj ČƺȢljɨɁɰȈɰӗ ɰʍƺƺljɰɰǹʍȢȢʰ ƺɁȴɥȢljɽljǁ ƃȶ ÃČ ǹʍȶǁɨƃȈɰȈȶǼ ȃȈȟlj Ɂȶ ɽȃlj ʤljɨʰ ȴɁʍȶɽƃȈȶ ʥȃljɨlj ȃȈɰ ɰȟȈȈȶǼ ƃƺƺȈǁljȶɽ ɽɁɁȟ ɥȢƃƺljӝ ÇɁʥӗ Aƃȶ Ȉɰ ȢɁɁȟȈȶǼ ǹɁɨʥƃɨǁ ɽɁ ɰȟȈȈȶǼ ƃǼƃȈȶӗ ʥȃȈƺȃ ȃȈɰ ǁɁƺɽɁɨɰ ȃƃʤlj ȶɁ ǁɁʍƹɽ ʥȈȢȢ ƹlj ɥɁɰɰȈƹȢljӝ ĀɁɰɰȈƹȢljӗ ɽȃƃȶȟɰ ɽɁ ɥȃʰɰȈƺƃȢ ɽȃljɨƃɥʰӝ Ԅ ʥɁʍȢǁ ɰƃʰ ӯĀěӰ Ȉɰ ȈȴɥɁɨɽƃȶɽ ƃȶǁ Ȉɽԇɰ ʍȶǁɁʍƹɽljǁȢʰ ƃ ƺȃƃȢȢljȶǼljӝ 9ʍɽ Ȉɽԇɰ ǼɁɁǁ ɽɁ ƺȃƃȢȢljȶǼlj ʰɁʍɨɰljȢǹ ɽɁ ǹljljȢ ȶɁɨȴƃȢ ƃǼƃȈȶ ƃȶǁ Ǽljɽ ƹƃƺȟ ɽɁ ʥȃljɨlj ʰɁʍ ɰɽƃɨɽljǁӝ ɽԇɰ ȈȶɽljɨljɰɽȈȶǼ ƃȶǁ ǹʍȶӝԅ AURORA CACC Physical Therapy 3451 S. CHAMBERS ROAD AURORA, CO 80014 303.680.6121
DENVER CACC Physical Therapy 8101 E. LOWRY BLVD. SUITE 220 DENVER, CO 80230 303.341.0369
LONE TREE CACC Physical Therapy 10450 PARK MEADOWS DR. SUITE 103 LONE TREE, CO 80124
303.790.7877
PARKER CACC Physical Therapy 10345 PARK GLENN WAY SUITE 220 PARKER, CO 80138
303.840.9202
Frequency and Duration Treatment Guide
Post-Op High severity (large disruption to ADLs, daily function) Swelling High pain levels (greater than 6/10) Acute stage of condition Significant mobility deficits Significant balance deficits Significant functional deficits Gait disturbances Significant constant nervous tissue symptoms (numbness, tingling, pins/needles, radiating pain)
=3
Times per week
High concern with compliance at home – patient expressed or PT expressed
Moderate severity (can function throughout day, but with pain) Mild to moderate pain levels (2/10-6/10) Settled stage of condition Mild to moderate mobility deficits Strength deficits Mild to moderate balance deficits Neuromuscular re-education needs Mild to moderate nervous tissue symptoms (more occasional, known aggs/easing factors)
High functional tolerance Low severity (only pain with higher level of function or at end of day) Low pain levels (0/10 – 2/10) No concern with compliance at home Progression to discharge (test for independence – limited to 1-3 weeks)
=2 =1
Times per week
Time per week
After Care Wellness
Yoga
TDN
Duration Visit Per Referral Average duration of care across the company is 14.8 visits per episode Evidence shows best outcomes + best patient satisfaction in range of 12 and 16 visits – maybe a venn diagram?
Patient Satisfaction
12/16 Visits
Best Outcomes
Phases of Rehab Investigative Pain Re-education Function
Referral Sources At CACC, we are trusted partners with our referral sources. We are known to provide a high level of care. We provide amazing service, valuing open communication about our mutual patients. We work together in order to provide the best approach to our patient's recovery. Our partners are confident that our patient-centered care provides unparalleled outcomes. We are an extension of the highest expectations that our referral sources put on themselves. We are the first choice for our referral sources to send to. We will always exceed expectations by providing an exceptional experience.
Referral Source Fundamentals Relationships Matter Sharing the Why
Share the why to educate each patient, explain what you're going to do and why. Communicating to be Understood
Know your audience. Write and speak in a way that they can understand. Keeping Things Fun
Keep perspective. Don't take yourself too seriously. Have fun and laugh every day.
Referral System Every day check:
Fax Referrals
P2P
Emailed Appt Requests
Print any and all referrals Stamp and Place in Referrals Bin Call within 24hrs
Non Existing Patient
When called date and initial with appropriate call number
1. Register patient in Raintree
Move the referral to next bin until scheduled or a tattletale letter has gone out.
3. Add insurance
2. Create Case/ Scan 4. Call Patient 5. Confirm Location patient wants to visit 6. Record Call Log/ Communication Log 7. Delete fax from portal
Incoming Referral Previously Discharged-Existing Patient 1. Create Case/ Scan
Call 1
2. Call Patient 3. Confirm Location patient wants to visit
Call 2
4. Record Call Log/ Communication Log 5. Delete fax from portal
Call 3
Current-Existing Patient 1. Create Case/ Scan
Tattletale letter to be sent
2. Investigate next steps 3. Delete fax from portal
Canceled/No-show Evals
Current-Existing Patient
Reprint Referral Write note on referral “Canceled Eval” Add back to call system to Call 3
1. Talk with CD about path
2. Follow appropriate steps above.
Do this two times to get rescheduled If unsuccessful add to the Tattletale bin
Every day report to CD:
Fax Referrals
P2P
Emailed Appt Requests
Communicating with MDs Each physician differs in personality, philosophy of patient care, and expectations of physical therapy. Therapists should take the initiative in developing good rapport and maintaining a viable relationship with physicians. 1. Learn the physicians' schedules. What is the best time for you to contact them. 2. Understand the preferred method of communication. (Phone, Text, Email,Etc.) Work with your liaison to help understand this. 3. Organize beforehand so that communication is clear and concise. 4. Keep your communication brief , sharing clear objective (functional) data.
Dear Doctor Experience Elevated Care.
Dear Dr.
Your Patient:
Aurora 3451 South Chambers Road Aurora, CO 80014
P: 303.680.6121
F: 303.680.8627
Parker 10345 Park Glenn Way, Suite 220 Parker, CO 80138
P: 303.840.9202
F: 303.840.8928
Lone Tree
Ar v a d a
10450 Park Meadows Dr. #103 Lone Tree, CO 80124
8025 Sheridan Blvd. #G Arvada, CO 80003
P: 303.790.7877
F: 303.799.4676
Lowry 200 Quebec St. Bldg. 600 Suite 215 Denver, CO 80230
P: 303.341.0369
F: 303.341.0866
P: 720.372.4973
F: 720-386-3393
Reunion
10439 Chambers Rd. Commerce City, CO 80022
P: 720.625.8198
F: 720.792.4514
E n g le wo o d 5184 S. Broadway Englewood, CO 80113
P: 720.372.0865
F: 720-386-3392
cacc-pt.com
Community At CACC, we serve a community. We are welcoming and friendly to all people that we meet. We have a long history, but as we grow, we find ourselves as new faces in established communities. We become involved with our communities, demonstrating our value and educating on our services. We support a learning environment for students and partner with our local high schools and universities. We give back to our communities through volunteer events, fueling our community with support as needed. We spread the word on how PT can move you! We know we will accomplish more together!
Community Fundamentals Exhibit Integrity Acting with Integrity
Integrity is the act of behaving honorably, even when no one is watching. Respecting Confidentiality
We have a legal and ethical obligation to honor their trust in Phoenix by safeguarding patient information.
Our Locations BRIGHTON
E 470
Seven
Convenient Locations to Serve You
76
BROOMFIELD
1101
AURO R A 3451 S. CHAMBERS RD. AURORA, CO 80014
DE N V ER
70
Colfax
AURORA er rk Pa . Rd
1105
S. Federal Blvd.
LAKEWOOD
Sheridan Blvd.
P: 303.341.0369 F: 303.341.0866
6 Wadsworth Blvd.
200 QUEBEC ST. BLDG. 600 # 215 DENVER, CO 80230
DENVER
Colfax
Colorado Blvd.
1103
70
E 470
70
Wadsworth Blvd.
PAR K E R
DIA
1102
COMMERCE CITY
76
Pena Blvd.
ARVADA
76
Sheridan Blvd.
P: 303.790.7877 F: 303.799.4676
P: 303.840.9202 F: 303.840.8928
REUNION
Federal Blvd.
1104
LONE TR EE 10450 PARK MEADOWS DR. #103 LONE TREE, CO 80124
10345 PARK GLENN WY. # 220 PARKER, CO 80138
104th.
104th.
P: 303.680.6121 F: 303.680.8627
RE U N I O N
10439 CHAMBERS RD. COMMERCE CITY, CO 80022
Belleview
E 470
1106
E 470 E 470
HIGHLANDS RANCH
ARVA DA
Lincoln Ave
LONE TREE
8025 SHERIDAN BLVD. UNIT #G ARVADA, CO 80003
P: 720.372.4973 F: 720-386-3393
. Rd
Blvd.
5184 S. BROADWAY ENGLEWOOD, CO 80113
Broadway
Wadsworth
1107
r rke Pa
LITTLETON
ENGLE WO O D
P: 720.372.0865 F: 720-386-3392
S. University Blvd.
P: 720.625.8198 F: 720.792.4514
285
285
Concussion
Pediatrics
TMJ Certified
Warm Water Pool
Vestibular Specialists
Trigger Point Dry Needling
Therapeutic Massage
FCE - Functional Capacity Exams
Blood Flow Restriction
Pelvic Floor Specialists
CASTLE ROCK
PARKER
Marketing Calendar 2023 Clinic Marketing Calendar January 2023
Patient COM Event Date
Talk
POOL THERAPY
MD
Date Assess/ Volun Date
Reunion
Patient Google Review Raffle
Patient COM Event Date
Talk
Patient Google Review Raffle
Englew
Super Sunday Fun Run 5k
Arvada
Arvada
Ralston creek 1/2 2-19 Marathon
Aurora
Aurora
Google Facebook Review Raffle
2-24
Patient COM Event Date Reunion
Lowry
Lowry
Wear Red raffle
Lowry
Parker
Parker
Goodie bags
Parker
HOT SAUCE
Reunion
Pizza Party at Apartment complex
Englew
High Line Canal Run
Talk
Date Assess/ Volun Date
Google Review Raffle 4-16
Arvada
Free mobility clinic
Patient COM Event Date Reunion
Google Review Raffle
Date Assess/ Volun Date
Patient
Balance Screening Star Wars day Raffle
Climbing Gym
Fall risk REVEL the Rockies Jun 2-3 assessment
Englew
REVEL the Rockies Jun 2-3
Arvada
Aurora
REVEL the Rockies Jun 2-3
Aurora
Lowry
REVEL the Rockies
Parker
Cattle Crossing 5k Jun-17
Runners Roost
6-17
Jun 2-3 Pool Party Raffle
Patient COM Event Date
AGING PATIENTS Talk
Date Assess/ Volun Date
Reunion
Google Review Raffle
Englew
CALENDARS
MD Patient
Patient COM Event Date Reunion Englew
Balance Screen
Trunk or Treat Landing Place Church
Talk
Date Assess/ Volun Date
Google Review Raffle
Bison Ridge
Hoofin it Through 10-21 the Hollows 5k
Refer a Friend
Aurora
Aurora Lone Tree
Balance challenge
Lone Tree
Lowry
Google Review Raffle
Lowry
SO Long Summer 9-23 5K
MorningStar Assisted Living
Backpack drive
Parker
TBD
Lonetree Rec Center Trainers
Open House Balance Screen
Costume contest
Barking Dog Duathalon
Annual Musculoskeletal checkup
4-22
Bags of Fun
Google Review Raffle 4-4
Yelp Review Raffle Castle Country Assisted Living
Parker
Patient
B-day cards
7-23
Reunion
Pizza Party at Apartment complex
OPEN HOUSE
Assisted living
Date Assess/ Volun Date
Patient Patient Appreciation Month
Arvada
8-26Pickle Ball 27 Mile High Classic
Post why patients are grateful
Lone Tree
The Bluffs 8K
8-27
Grateful Raffle
Lowry
Panda run
8-26
Patriotism Raffle
Parker
7-22
Visit Raffle
Aurora
Free 15 min MassageCanned food drive
Denver Roller Derby
CUPPING
Talk
DME Assessment Brighton Senior Aug-8 Center
Englew
Buck Rec Center talk to trainers Dog Days 1/2 Marathon
Patient COM Event Date
Lowry
Balance talk Brookdale senior facility Parker Patient cookout
December 2021
FALL PREVENTION
Patient COM Event Date
PAIN MANAGEMENT
Patient COM Event Date
Patient
Food Bank
11-22
Google Review Raffle
Food Bank
11-22
Food Bank
11-22
Aurora
Food Bank
11-22
Aurora
Lone Tree
Food Bank
11-22
Lone Tree
Lowry
Food Bank
11-22
Lowry
Holiday Wear Raffle
Parker
Food Bank
11-22
Parker
Ugly Christmas sweater contest
Reunion Englew
Christmas Tree Coffee House
Talk
MD
Date Assess/ Volun Date
Arvada Fall into Fun Festival
Google Review Raffle
Lone Tree
Parker
OPEN HOUSE Apr 20
4-16
MD
Date Assess/ Volun Date
Google Review Raffle
MD Patient
Arvada
Arvada
Talk
November 2023
October 2023
MD
Patient COM Event Date
Arvada
Rock on the River Run
Arvada Aurora
Patient Google Review Raffle
August 2023
BACK/NECK
MD
Englew
Date Assess/ Volun Date
Lowry Favorite jersey Raffle
3-2
Reunion
Jun-3
Movie Night
Lone Tree REVEL the Rockies Jun 2-3
Soccer Tournament
September 2022
Parker
Talk
Talk
Reunion
Lone Tree
Moorhead rec center Colorado Early College
55+ community
Lowry Parker
OPEN HOUSE
FMS testing (24 hour fitness)
Aurora Lone Tree
BFR
MD Patient
Google Review Raffle Vibrant Health Spotlight
July 2023
June 2022
May 2023
Google Review Raffle
Conussion Talk Residents
Lone Tree
Patient COM Event Date
Englew
Ask a PT at a local gym
Aurora
Lone Tree
Patient
Buck Rec Center Boxing Gym Archery Center
TMJ
MD
Date Assess/ Volun Date
Mascot Name
Englew
Lone Tree
Talk
Coffee Shop
Arvada
Assisted living Fall prevention
Patient Birthdays for month
Patient COM Event Date
MEDICARE/MEDICAID
MD
Date Assess/ Volun Date
Reunion
Englew
MD
April 2023
March 2022
February 2023
FCE
MD
Reunion
Talk
Reunion Christmas
Hand turkey Drawing contest
Patient Google Review Raffle
Englew Patient Ex. Competition
Date Assess/ Volun Date
Christmas Attire Raffle
Arvada
Apartment Complex
Business At CACC, we have a healthy knowledge on business success. We cultivate cultures that create an atmosphere for employee satisfaction and patient success, making our business thrive. We gain investment by all staff in our clinic's success. This allows us to provide excellent benefits, bonus opportunities, and competitive salaries. We uphold our PT Care values and implement them into our every day. While continuously innovating and adapting to our surroundings, we remain financially sound and stable. As our reach continues to grow, our business grows. We each hold ourselves accountable to the success of our patients, success of each other, and success of our business. We are ethical, responsible, and have integrity in everything that we do. If we do the right thing – we can't be beat!
Business Fundamentals Accountability Getting Clear on Expectations
Create clarity and avoid misunderstandings by discussing expectations upfront. Practicing Blameless Problem Solving
Demonstrate a relentless solution focus rather than pointing fingers or dwelling on problems. Learn from every experience. Honoring Commitments
Deliver what you said you would, when you said you would to differentiate yourself and Phoenix. Thinking and Acting Like an Owner
Profit is the fuel that’s necessary for us to accomplish our mutual goals. Make decisions by asking yourself, “What would I do if this were my company?”
Simplify Following the Operating Procedures
Follow our operating procedures to ensure consistency and high performance. Getting the Facts
Always gather the facts before jumping to conclusions, making judgments, or providing advice.
Compliant Coding and Documenting
Case Load Management
*Sort by plan first. If there is no plan – these are your drop off evals that were on your schedule but didn’t show up yet. If there is no “next visit” in the “next visit” column then they haven’t rescheduled. Let’s see if we can recapture those evals or inactivate their case if they are not wanting to start PT with us.
*Next, sort by “Next visit” column. If there is no next visit listed, then these are your drop off patients that aren’t scheduled. Where are they? Call them to follow up to see how they are doing. Get them rescheduled to come back in or discharge the case when appropriate.
8-Minute Rule vs Midpoint Rule
Payers under 8-minute rule care about the TOTAL TREATMENT TIME of the entire session.
Payers under the midpoint rule care about the TOTAL TIME IN EACH CPT CODE
Navigation
Abbreviations and Templates
Dashboard
Abbreviation Manager The abbreviation manager in Raintree allows the end user the ability to customize abbreviations to increase documentation efficiency. Raintree not only allows the abbreviation of individual words, but also of key phrases and paragraph.
Scheduler
To being using the Abbreviation Manager 1. Right-click the Raintree title bar. 2. Select the Settings
Patient Chart
3. Select Preferences 4. Select Editors 5. Select User Abbreviation Manager
Initial Eval RE/PN
Creating New Abbreviations There are 2 ways that to add abbreviations to the Abbreviation Manager. Manually entering abbreviations or copy highlighted text. First option is to manually enter them. To do so follow these steps.
Daily Note
1. In the Abbreviation field, write the abbreviation to be added. Keep in mind that abbreviations are case sensitive.
D/C
2. In the Replace With field, write the desired text to replace the abbreviation and click Add
68
Templates/Abbr
3. The abbreviation is now created and listed in the List of Abbreviations
Navigation
Abbreviations and Templates
Dashboard
The second entry method is to select text from and note to import into the list of abbreviations. To do so follow these steps:
Scheduler
1. While in a note: Type out the text desired replacement text (it can be simple like l=left or an entire sentence), highlight the word or sentence (don’t highlight any space at the end of the sentence), right click and choose Selection to Abbreviations. This will open the Your Personal Abbreviation Manager dialogue box.
Patient Chart Initial Eval RE/PN
2. Type in the desired shortcut and click Add. In this case ss1 was entered but be careful not to use a real word but something you will remember. (Good examples: pt= patient, l = left, r= right, sho= shoulder, rle= right lower extremity, p = positive, n = negative, oie = On initial evaluation).
Daily Note
Using abbreviations in documentation To use created abbreviations, enter the abbreviation, and press space, comma “,”, or period “.” on the keyboard and the pre entered text will be inserted. As in the example above, the next time an initial evaluation is done, under the clinical impression, type ss1 and a space, Raintree will enter the following text automatically: “On initial evaluation this patient presents with signs and symptoms suggestive of”
D/C Templates/Abbr
69
Navigation
Abbreviations and Templates
Dashboard
Merge data Fields
Patient Chart
Description of Data Will enter patient’s first name Will enter patient’s last name Will enter the patient’s age Will enter the date of the note Him or her depending on gender He or she depending on gender His or hers depending on gender The gender of the patient. Mr. or Ms. depending on gender
Initial Eval RE/PN
Tag <first> <last> <age> <emrdate> <him> <he> <his> <sex> <Mr>
Scheduler
Raintree can pull information entered in the patient chart into your abbreviations. These are referred to as data merge fields. These are entered by using the less than (<) and greater (>) that act as brackets with the tag between them. For example, by setting and abbreviation of “fn”, being replaced with the data tag <first>, will enter the patient’s first name. Raintree also is able to use gender specific pronouns such as he or she, him or her based off the gender of the patient. To do so, the male pronoun is used as the data tag and Raintree changes is based on gender entered in the patient demographics. Below are a list of the Data Merge Fields and the data that will be entered into the note. One thing to keep in mind, is that if you would like your abbreviation to start with a capital letter (as in the beginning of a sentence) you will need to capitalize the first letter of the abbreviation. For example: enter <He> <Him>.
Jump Markers Daily Note
Raintree can make “jump stops.” These are places in the documentation that allow efficient note entry by “jumping” to pre-determined spaces. By adding @@ in abbreviations where you would like to free text information, it allows quick note entry. To advance to the location of the jump marker, hold Ctrl and . on the keyboard to advance forward, and Ctrl and , to advance backward. An example of this could be in the clinical impression section of initial Evaluations. For example:
D/C
<first> presents to physical therapy with signs and symptoms indicative of @@. <first> would benefit from skilled physical therapy to address @@. <first> responded well to first visit with @@.
70
Templates/Abbr
After entering the abbreviation, Raintree will enter the text above. <first> will be replaced with the patient’s first name, and by pressing CTRL + , on the keyboard, the courser will go to the first “jump stop.”
Navigation
Abbreviations and Templates
Dashboard
Picklist Templates Any picklist can benefit from the creating and utilization of picklist templates. To build picklist templates
Scheduler
Picklist Templates allow adding rows in a batch. It the example below a template will be built for shoulder isometrics. 1. Add activities the same way as described before. (Hit the button or press “A” to add. Let’s begin by adding shoulder exercises.
Patient Chart Initial Eval RE/PN
2. Next, customize activities as appropriate. As stated before, when a template is saved, the preferred Comments, Status, Sets, Reps, Weight, Time, and Done Today can all be preselected. By entering values into these fields before it is saved, they will pull up with the preferred specifics. 3. Last, Save your template. Click the down arrow next to the star, and choose Save current set as template…
Daily Note D/C Templates/Abbr
71
Navigation
Abbreviations and Templates
Dashboard
Importing Templates into Your Note Follow these steps to import saved templates.
1. Click on the same template icon (star +) and now choose Load template… Scheduler Patient Chart
2. The Load Template dialogue box opens. Select the check box next to a template and click Load.
Initial Eval RE/PN
3. The template will load as saved. Daily Note D/C Templates/Abbr
72
Navigation
Setting Line Defaults
Dashboard
Prior to saving line defaults, any custom picklist items must be added to your picklist first. To add to your picklist, click the plus sign while in the picklist. Enter the desired new activity name in the value box. Once you have done this, then add to your activities in the note and set the line defaults by following the process below
Scheduler Patient Chart
• •
Initial Eval
1. Enter all your preferred column values. Including the Comment, Sets, Reps, Weight, Time, and CPT code. Pick items from the Activities Picklist. Modify columns to preferred value (must be done 1 line at a time)
2. Setting the current line entries as default Click the favorites icon, choose "Set current line as default“
•
Choose "Exercise" from the Trigger Column Drop Down and click "OK". Failure to select Exercises from the Trigger column drop down will cause the new line defaults to not load as intended.
RE/PN
•
Daily Note D/C Templates/Abbr
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