Mobile transacting starter pack
Welcome Welcome to the world of mobile transacting. Your business and your customers will love you for it. You are in good hands. wiGroup’s technology is in over 50,000 till lanes in South Africa and we have processed more than R2.5bn in value since we launched our platform in late 2012. With our technology in your point-of-sale you will be able to accept payments and /or transactions from any wiGroup-enabled mobile app. Transaction types include mobile payments, mobile vouchers and coupons, mobile rewards and mobile loyalty. This welcome pack is designed to give you the information and answers you need to get you started. We are thrilled to have you onboard. Peter Miller Head of Retail, wiGroup
For more information, please contact us on: info@wigroup.co.za
Why POS integrated mobile transacting? As you know, the world is increasingly Mobile. Everyone has a mobile phone and more and more they expect to be able to use it to find your business AND then be able to transact with you from it. As a reminder, now that you’re part of the wiGroup powered world you can: ▪ A ccept and process transactions from any wiGroup enabled mobile app. These payments reflect on your point-of-sale and reconciliation process, with no change to your current process. ▪ R un, or join mobile loyalty programs to reward your customers. ▪ P romote offers and discounts to users of certain mobile apps, and accept payments from them at your till. ▪ S end mobile vouchers and coupons to your customer base. ▪ B ecome a rewards partner on our platform, which enables you to be included as a 'redemption partner' by large national brands. The rewards are funded by the brands and signed off by you.
wiGroup-enabled apps There is a growing number of mobile apps that are ‘enabled by wiGroup.’ With our platform live in your point-of-sale you can begin to benefit from the value that they offer to you and to your customers. Visit wiapps.mobi to see a list of the wiGroup-enabled apps. Download the apps to use yourself, and contact the app businesses directly to learn how to enable them for your business. The relevant links and contact details are listed on the mobi site.
App categories:
Mobile payments
Mobile rewards
Mobile gifting
Enable people to pay you from their phone
Increase sales and drive brand affinity
Participate in mobile gifting platforms
+1
Mobile coupons and vouchers Deliver discounts straight to your customers’ phones
Mobile loyalty Keep customers coming back by letting them earn and spend points on their phones
How to accept a mobile transaction 1
Select “Mobile” * on till CASH TOTAL:
R25
*
CARD MOBILE
In some cases, the 'Mobile" button might be labelled "wiGroup".
Point of sale
2
Capture code using 21 23 445
Scanner (QR code)
3
Camera (QR code)
Transaction confirmation
Point of sale
POS key pad (wiCode)
FAQs Who do I contact if there is a QR code or wiCode error? Your first point of contact is your POS provider and if your POS provider can’t resolve the issue then contact support@wigroup.co.za The following information is required by wiGroup Support in order to attend to an issue: • Date of incident
• wiCode
• Store name/Branch
• Error message on POS
• Mobile number
• Other comments
The POS returns an Invalid Code message. If you have entered the numeric wiCode (i.e. not scanned a QR code) check that it has been entered correctly. If the problem persists it is for one of the following reasons: • Voucher or coupon has already been redeemed • Voucher or coupon has expired • Voucher or coupon is not valid at current merchant
• The basket amount is below the minimum amount to qualify for voucher • Campaign has been discontinued
FAQs What must I / my managers do to ensure that mobile transacting is effective and seamless for my business and my customers? • Train your staff • Ensure that tills and connections to wiGroup’s platform are tested and working. • Motivate your staff to communicate the fact that you now accept mobile transactions to all customers
• wiGroup provided promotional material should be displayed in-store to raise awareness and help educate your customers
What do I do if I change my POS provider? Request a ‘wiPlatform Merchant Update’ form from support@wigroup.co.za, fill out the form and email it back.
How and when do I get paid? wiGroup settles merchants individually on a weekly basis based on the total rand value that was redeemed or spent during that week.
How do I order more stickers and marketing collateral? Please email support@wigroup.co.za with your order.
About us
wiGroup was set up in
2007
Our platform is in over
50,000
Headquartered in
Cape Town
Processed over
R2.5bn
till lanes
To see our client list visit www.wigroupinternational.com/clients
Connect with us facebook.com/wigroupinternational @wiGroupInt www.wigroupinternational.com info@wigroup.co.za +27 21 448 9974
4th Floor The Terraces Building, Black River Park South, Fir Street, Observatory, Cape Town