Prism - IT Support

Outsourcing IT so you can concentrate on business

YEARS Celebrating a decade in I.T.

YEARS Celebrating a decade in I.T.

Welcome to Prism Total IT Solutions

Since our formation in 2001, the Prism team have worked hard to build an enviable reputation as one of the UK’s premier outsourced IT providers. The very essence of our business is to provide personal installation and technical support solutions for hardware and software systems to our clients throughout the UK, all of which being delivered using our own skilled and dedicated team.

Microsoft Windows desktop infrastructure, a publicly listed company who needs a strategic technology deployment partner or a midmarket solutions provider who require VPN connectivity between branch offices, Prism will have or develop a product that perfectly fits your needs.

With numerous award wins and professional accreditations, we believe in long term relationships with all clients, team members and suppliers, taking ownership of your IT requirements to exacting standards.

Working with best of breed suppliers ensures that we can meet and exceed your expectation, that’s why we strive to achieve the highest levels of professional certification from leading vendors such as Microsoft, PGP and Hewlett Packard to ensure that we can deliver the best solutions in the best possible way.

Whether you are a growing business who requires telephone support for your existing

We are not the local PC shop or the “IT guy”; we are your strategic technology partner.

Business IT Support Prism was created to offer unrivalled IT support, this was the first service we delivered to our clients and ten years on it remains at the very core of our business.

Today we have multiple support products, each providing different features and service level agreements. We understand that every business is different and we would welcome the opportunity to discuss your unique requirements with you, but please have a look at our most popular products that provide comprehensive support when you need it most.

Service 60 Access to your very own IT Service Desk from as little as £20 (ex VAT) each month.

For all of those day-to-day printing problems, email queries and general advice and guideance, our UK based Service Desk gives you unlimited access to Microsoft certified technicians.

Service 60 is our most popular package, and ensures that you always have somebody to talk to if you need help. We will try and resolve your problem by remotely controlling your PC and currently we manage to resolve 89% of requests for help using this method.

We promise to: • Answer the call personally within 30 seconds • Begin work within 60 mins of a request being made • Offer unlimited remote and telephone based support • If we can’t fix your problem remotely, we guarantee to send a qualified engineer to you the very next day and charge you 20% less than our normal rates for the time spent on site.

Total Care Sometimes the quickest way to solve a problem is face-to-face. Our Total Care package offers the same benefits as Service 60, but with the added benefit that if we need to send an engineer to your premises there will be no charge at all to resolve break-fix issues apart from any parts you need.

Total Care also includes routine engineer visits for proactive maintenance, which can be requested by the client throughout the year, after all prevention of a problem is better than a cure.

We promise to: • Answer the call personally within 30 seconds • Begin work within 60 mins of a request being made • Offer unlimited remote and telephone based support • Send an engineer to you next business day without charge • Offer reduced labour rates for new hardware installation or project work • Provide a dedicated account manager • Provide proactive maintenance visits • Work with you to define your IT strategy

IT Concierge Whatever you want.

From personalised call answering to the storing and provision of loan hardware, our IT Concierge service allows you to define your own support product, please contact us to discuss your requirements.

Data Security

Portable Device Encryption

Protecting sensitive data and personal information on laptops, desktops and removable devices from theft or loss is critical for both business and personal users. Exposure of sensitive data can result in financial loss from legal penalties and fines, not to mention the unquantifiable loss in reputation, brand damage and client trust.

The Information Commissioner’s Office (ICO) has recently fined Ealing Council £80,000 and Hounslow Council £70,000, these fines were for breaches of the Data Protection Act after two unencrypted but password protected laptops were stolen.

The ICO commented: “There is no evidence to suggest that the data held on the computers has been accessed and no complaints from clients

have been received by the data controllers to date, but there was nevertheless a significant risk to the clients’ privacy” Using industry leading PGP Whole Disk Encryption and Universal Server products, Prism are able to provide a fully managed whole disk encryption service that includes onsite installation to backup your systems, full access to our award winning service desk for technical queries and software updates for the lifetime of the product, benefits that are normally reserved for large corporate entities due to the high initial cost of the infrastructure.

Prism can offer this service to organisations with 1 to 1000 users, please contact us for details.

Internet Connectivity

ADSL, SDSL and Dedicated

Offering Internet access solutions since 2001 has allowed us to witness the monumental developments in this sector first hand. From dial-up modems at the start, to 24Mb/s ADSL2+ now, the technology has improved but the same problem of bad client care and over subscribed services are just as real now as they were then‌.

Prism services are different. Our connectivity solutions are delivered by best of breed network carriers which ensures that we can offer the full range of IP based connectivity solutions of the highest technical quality, but all client care and billing is performed internally, the area that lets most of the bigger service providers down, but is arguably the most important.

Almost 94% of all Prism Support clients also use Prism Internet services, they do this

becasue in the event of a problem, a single call to us is all thats needed to start getting it resolved. We can’t guarantee that you won’t have problems, but we can guarantee that by using our Prism Internet services in conjunction with Prism Support, any problems you do have will be resolved quicker and with less disruption to your business.

None of our services have any minimum contracts, we operate soley from the UK and we will even lend you a 3G card should any problem mean you are offline for more than 2 days.

Our services are not the cheapest in the marketplace, nor are they the most expensive, but we think they are arguably the best.

Outsourcing IT so you can concentrate on business

YEARS Celebrating a decade in I.T.

IT Disposal Responsible Thinking

Gone are the days where we can simply throw our old machines away without a care, the introduction of the WEEE directive (Waste Electrical and Electronic Equipment) aims to deliver a more sustainable approach to managing electrical and electronic waste by increasing the volume of material recycled and reducing the amount sent to landfill. In essence it enforces the recovery and recycling of waste electrical and electronic equipment at the end of its life.

access, alteration or accidental loss or destruction of personal data. Under the 1998 Data Protection Act, failure to remove personal data from a computer’s hard drive may result in Crown Court prosecution and unlimited fines, to include personal compensation claims.

The Data Protection Act

Many of our clients are very responsible and rightly concerned about the disposal of their existing hardware and because of this Prism have developed a waste disposal and recycling scheme.

The 1998 Data Protection Act makes it a legal requirement to adopt appropriate security measures to prevent unauthorised

For more information on this service, please visit our dedicated disposal website www.prismdisposal.com

Data Backup Off Site Data Protection

The data you hold and produce as a company is one of your most valuable assets and safeguarding this information in a reliable and secure way should be high on the list of priorities. Many companies do not realise the value of their data until it is too late and others think that they have good backups, only to find them unreliable when needed.

regularly and taking it off site every day, not to mention the relatively high upfront costs associated with the purchase of tape drives, media and software. Some insurance companies are now stipulating off site data backup before business continuity insurance can be put in place such is the risk of traditional backup media becoming damaged.

Taking backups of your data is essential, but ensuring that these backups are secure is equally important after all, there is little point in using securely encrypted software and computers all day, only to make a backup copy of the data onto an unencrypted CD at night.

Our data backup solutions is powered by Attix 5 software and fully endorsed by Price Waterhouse Coopers. The software securely transmits your data across the Internet each night and stores it safely in side our highly secure data centre. Should you need to retrieve your information, you can do this 24 hours a day from any computer connected to the Internet.

Traditional backup methods such as tapes or CD rely upon the user changing the media

Message Stream Mail security for your business

Prism have teamed up with Message Stream to offer our clients class leading email spam and virus filtering that is fully supported and managed by our own in house technicians, hence ensuring that queries and problems can be dealt with in a single phone call.

MessageStream makes enterprise-class email filtering available to businesses of all sizes. More than 90 deep and intelligent tests are run on every single email, ensuring that 99% of all spam is identified and removed before it even reaches your network, these tests include: • Boundary Layer Check – checks if the destination email address is valid, other wise the email is immediately rejected.

• Vulnerability Detection – identifies

mailserver and email client security ex ploits that have yet to be detected by the anti-virus scanners.

• AntiVirus Protection – scans email content and attachments to prevent known viruses reaching your network.

• AntiSpam protection – 90+ deep tests intelligently detecting spam sent to your business’ email addresses – 99% catch rate.

Positive results, zero intervention A dramatic reduction in email volume comes with absolutely zero user intervention, zero learning and zero delay. MessageStream liberates time and resources that you can put back into growing and improving your business..

Hosted Exchange

The cloud offers real benefits to the SME business owner but not all products and services in the market place are best suited.

Hosted exchange however offers many benefits and is one of the most popular “cloud based” services.

Reduce Capital Expenditure By switching to Hosted Exchange, you get better control of your costs reducing the need for expensive hardware installations and ongoing maintenance.

Better Value It may cost less to move to Hosted Exchange, but by no means do you sacrifice service quality.

Better Security The Hosted Exchange environment is super-resilient, is fully managed, and every email is scanned for viruses and spam before it arrives in your inbox.

To discuss your “cloud services” and flexible working IT strategy please contact us for your individual guidance.

Outsourcing IT so you can concentrate on business We are not the local PC shop or the “IT guy�; we are your strategic technology partner.

Get in touch today All new business enquiries, technical support and service administration is delivered from our Cheshire office. All onsite technical support is provided by our team of regionally based engineers.

Please feel free to contact us on 0845 121 7770 to discuss your individual requirements.

Awards and Achievements During our 10 years of trading, Prism has achieved recognition in many local and national awards, something that we are especially proud of.

• Young Entrepreneur of the year 2007 – Winner • IOD Cheshire Young Director of the Year 2009 - Finalist • Cheshire Business awards 2009 Employer of the year – Shortlisted • Cheshire Business Awards 2009 • Young Business Person of the year 2009 – Winner • British Chambers of Commerce Excellence in Customer Service Award – Regional Winner 2009 • Silk 106.9 Local Hero Awards – Business of the Year 2010 • IOD - Cheshire Young Director 2010 Finalist • IOD - Askew award 2010 - Finalist • Commercial & Advertising Bronze Award 2010, North West Professional Photography Awards

Charities Friends for Leisure K.I.S.S.

YEARS Celebrating a decade in I.T.

Prism, St. James’s House t: 0845 121 7770 5 John Bradshaw Court e: info@prism.uk.com Alexandria Way, Congleton, w: www.prism.uk.com Cheshire. CW12 1LB