Contents 2 /
Your Charter
4 /
Club Promise
8 /
Our Values
10 / Family Guidance for Under 5’s 14 /
Safeguarding
16 / Community Harrogate Town AFC Community Foundation 18 /
Our Home - The EnviroVent Stadium
20 / Ground Regulations Smoking Policy Stewards Smoking Policy 24 / Ticketing Allocation Restricted View Policy Concessions Refunds Season Tickets Abandoned Fixture External Events EFL Regulations Disabled Supporters Creating an Atmosphere Visiting Supporters
4
26 / Matchday Enrichment Hospitality Stadium Catering 30 /
Club Shop
32 / Fan Engagement Supporter Liaison Officers 34 / Online Content & Communication Data Protection 36 /
Equality, Diversion & Inclusion
38 /
Our Team
40 /
Business Promise
42 / Feedback and Resolving Issues Independent Football Ombudsman The Football Supporters’ Federation 43 /
Useful Contacts
44 /
Ground Map
