Stepping up Autumn 2015

Spring 2014 2015 Autumn/Winter

Stepping Up Stepping members newsletter

Reputable Robot

New technology for cancer Wedding bells onoperations stroke unit Our strategy: new patient approach

Patient in first ever wedding reception on unit

Chosen as specialist hospital site Top rating from CQC Day in the life of a nurse caring for patients with dementia UK first for kidney cancer surgery Building our new outdoor play area

Contents Welcome

3-16

Welcome to the latest edition of Stepping Up.

News

17-19 Features

The NHS is an ever changing environment, and we are an important part of this. There are a number of key changes in the way we will provide our services in the coming years, and much of this issue takes a look out how these developments are set to unfold.

After many months of speculation, it was confirmed we had been chosen as a specialist hospital site as part of the ‘Healthier Together’ consultation, which is tremendous news. This ensures our place as a centre of excellence for emergency abdominal surgery and emergency medicine in Greater Manchester and the High Peak, and places us in a very strong position for the future. Thank you to everyone who took part in the ‘Healthier Together’ consultation and helped secure this fantastic result.

The way we provide care for local patients over the coming years is set to transform, with services focussed on key patient groups. We have analysed and identified the patients who need our services the most, and aim to innovate services around these residents.

20-21 Staff Focus

22-24 Events

25-26 Awards & Achievements

Many of these changes are geared towards the ageing population we care for, and an increasing number of our patients are living with dementia. In this issue we look at a ‘day in the life of’ a nurse who cares for a number of patients with this condition. Patients with cancer and stroke are also key to our future strategy, and in this issue we look at our new robot which carries out cancer surgery, the fact that local cancer survival rates are among the best in the country, and the successful expansion of our stroke services.

We always want your views on this newsletter, so please take time to complete our annual members’ survey. We are also increasingly mindful of cost for all our communications to you. That’s why we continue to ask for your email address, if we don’t already have it, to save on postage costs. For the very first time, we have also introduced adverts in Stepping Up newsletter to help cover our costs.

I hope you are able to attend our Annual Members Meeting on 8th October and also join in some of the Members Week activities the same week. Your governors will be involved in both and are always keen to talk to their members.

Thank you for your continued and greatly valued support

27-36 Members and Governors

Page 2

Gillian Easson, Chairman

Autumn/Winter 2015 www.stockport.nhs.uk

Our strategy is changing and we want to keep you informed about what is happening.

It’s a focussed approach for our organisation, giving us real clarity about the way forward, and a strong vision of the ‘future’.

It is informed by data and information and has been put together by a mix of staff - doctors, nurses, clinical support staff, managers - and independent experts.

I t has been designed around the needs of our patients, rather than our services.

News

OUR TRUST STRATEGY 2015-2020 OUR STRATEGY IS TO PROVIDE SERVICES IN NEW WAYS, CONCENTRATING ON FOUR KEY PATIENT GROUPS WHETHER THEY ARE IN HOSPITAL OR IN THE COMMUNITY

WHAT WE LOOKED AT TO INFORM THE STRATEGY

We looked at a range of information to help us to decide on a new strategy.

2. Informed by how people choose where to go for treatment

1. Informed by patients We looked to determine the needs and behaviours of the people in the areas we serve, how well we currently serve them, the future of their healthcare needs, and what they look for in a healthcare provider.

We are also aware that our local population is ageing – one in five will be over 65 by 2020.

30% around

of Stockport residents have

Is the service easy to reach and open when a person needs it?

Does the service have a good reputation for quality and safety?

Would other people be happy to recommend the service?

Can they see the right specialist when they need to?

?

one

or more long term conditions

12,200

heart desease

12,500 diabetes

19,200 asthma

41,200

hypertension

70% this accounts for

of hospital beds

3. Informed by internal data analysis We looked at what we are good at and where we need to improve, what other providers are doing and where we might work with them to deliver services.

Did you know….. we can have around 790 patients in ward beds at Stepping Hill Hospital on any one day?

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WHAT WE LOOKED AT TO INFORM THE STRATEGY (CONTINUED)

We are in the centre of some exciting system-wide changes.

Healthier Together ‘specialist’ status:

R

R TE EA

MA N

CH ES T ER DE V

OLU

TI

O

N

Therefore we looked at all the things happening in and around Stockport such as Greater Manchester Devolution, Healthier Together and Stockport Together.

NHS 5 YEAR FORWARD VIEW

G

4. I nformed by partnerships and external factors

OTHER

STOCKPORT METROPOLITAN BOROUGH COUNCIL WIDE PLAN

PARTNERS

Becoming one of the four ‘specialist’ hospital sites in Greater Manchester strengthens our strategy, and ensures that we continue to provide excellent services at Stepping Hill Hospital as part of a single service model going forward.

CONCENTRATING ON FOUR KEY PATIENT GROUPS Examples of our four key patient groups:

1 IN 500

1 IN 1000

Page 4

Autumn/Winter 2015 www.stockport.nhs.uk

News

DESIGNED AROUND THE PATIENT: A NEW STRATEGIC DIRECTION A smaller specialised hospital with more services in the community

• Large hospital system •

Reactive care when patients are already sick

Health Centre

General Practice

• A smaller, higher quality hospital system • More proactive care delivered in community settings and the patient’s home

OUR VISION

WE WANT TO BE NATIONALLY RECOGNISED FOR OUR SPECIALISM IN THE CARE OF OLDER PEOPLE AND AS AN ORGANISATION THAT PROVIDES EXCELLENT CANCER CARE All services delivered at Stepping Hill Hospital and in the community are essential to patients. We want to look at how we can sustain and enhance those services, working with patients, staff, commissioners and in partnership with other organisations.

TRUST STRATEGY TIMELINE 2015-2020 We will deliver the strategy through innovation, change and improvements over five years.

2018 / 20

ADVANCE & EXCEL

Did you know

We have over 830 healthcare assistants working in Stepping Hill Hospital and the community, supporting other nursing staff and caring for patients.

Page 5

CHOSEN AS ‘SPECIALIST’ HOSPITAL SITE Healthier Together

SOUTH EAST SECTOR SHARED SINGLE SERVICE FOR SPECIALIST ABDOMINAL SURGERY

SOUTH EAST SECTOR

STEPPING HILL HAS BEEN CHOSEN AS ONE OF ONLY FOUR SITES IN GREATER MANCHESTER TO PROVIDE EMERGENCY MEDICINE AND SPECIALIST ABDOMINAL SURGERY, UNDER THE HEALTHIER TOGETHER PROPOSALS. Throughout the consultation we stressed the importance of having a specialist hospital within a critical travel time distance, but also highlighted our excellent results.

For example, our survival rates for bowel cancer surgery are the best in Greater Manchester and, in partnership

Page 6

with primary care in Stockport, our one year cancer survivor rates are the fifth best in the country.

Our specialist hyper acute stroke centre is one of only three in Greater Manchester.

We are a designated A&E trauma unit and have a fully equipped critical care unit, with additional beds already available.

We also open a new £17 million medical and surgical centre next year, which will significantly enhance surgical care (see page 9).

Autumn/Winter 2015 www.stockport.nhs.uk

News News

WHAT IS THE ‘SINGLE SERVICE MODEL’?

“This has only ever been about what is best for patients.

Stepping Hill Hospital treats patients from across Stockport, the High Peak and beyond. We are pleased that the commissioners have recognised the significance of our location for providing emergency general surgery, complex surgery and emergency medicine.

“Thankyou to everyone who supported our case to be a ‘specialist’ site” - Ann Barnes, Chief Executive

WHAT THIS MEANS FOR OUR HOSPITAL SITE We will have more ‘999’ emergency ambulance patients coming through A&E (which will be predominantly stomach and bowel patients), more surgical inpatient beds and more critical care beds.

This means we will have a bigger team for general emergency surgery, through working as a single team with our neighbours.

We can now put in long-term plans to improve services for people arriving in A&E with complex conditions who require specialist intervention.

NORTH EAST SECTOR

NORTH WEST SECTOR

MANCHESTER SOUTH & CENTRAL

SOUTH EAST SECTOR

Did you know……. around 750 scientific, therapeutic & technical staff work on the Stepping Hill Hospital site?

Page 7

Consultant surgeon Neil Oakley with the surgical team and the robot

Reputable Robot We are now using the first robot of its kind in Greater Manchester for cancer operations.

The new surgical robot boasts stateof-the-art equipment to carry out operations on kidney, bladder and prostate cancer patients using keyhole rather than major surgery. It also allows two specialist surgeons to operate simultaneously using the robot.

reduced pain and discomfort, and a lower risk of infection.

Our robot is the second in Greater Manchester, joining The Christie’s robot which is used primarily for prostate cancer patients.

It is the first in the region to feature dual consoles. This allows other surgeons to be trained whilst the surgery is carried out, as well as two surgeons to operate simultaneously. Stepping Hill Hospital is already recognised as a urology training centre by The Royal Australasian College of Surgeons, one of only two centres in the UK.

• We are aiming to carry out over 250 operations every year with the robot.

• Prostate cancer patients can recover so quickly they can expect to leave hospital within 24 hours.

• Kidney cancer patients can have tumours removed with much less damage to the kidney.

• Bladder cancer patients can have minimally invasive surgery, instead of the traditional open surgery, meaning around five less days in hospital with less pain control required.

The four-armed robot is operated by the surgeon from a booth to move the robot’s arms and control the instruments on the end of each. It can find and remove cancerous tissue nearly impossible to reach otherwise.

The robots arms go inside the patient though small incisions in the skin.

The dexterity of the robot means surgeons can operate with more precision. The robot also offers other important benefits to patients such as causing less trauma to the body than normal surgery. This means less anaesthesia, reduced blood loss,

Page 8

Our first patient to receive the new surgery was Victor Unwin, a building maintenance engineer from Reddish

Autumn/Winter 2015 www.stockport.nhs.uk

News

Top of the world Left to right: Graham Urwin, Ann Barnes, Colin Rankin of VINCI Construction UK Limited, and Gillian Easson

The head of the NHS in Lancashire and Greater Manchester put the finishing touch to the roof of our new £17 million medical and surgical centre.

The three-storey building will provide two new operating theatres and around 150 beds, including a surgical assessment unit. It will provide a greatly improved environment for both patients and staff when it opens next year.

“Putting the final capping on the facade certainly gave me an interesting perspective on Stepping Hill Hospital’s excellent new facility, and it was a privilege to finish the job off.

“This building will bring huge benefits to the people of Stockport, High Peak and surrounding areas such as North Derbyshire, especially after the decision to award specialist emergency surgery status to Stepping Hill Hospital.”

- Graham Urwin, Director of Commissioning Operations for NHS England

Artist’s impression of the finished building

Did you know

The site of Stepping Hill Hospital has grown up gradually over the years since it was founded in 1905. Around 35% of our buildings were built since 1995.

Page 9

Sharon Smith from Droylsden, Tameside was the first patient in the North West to have the operation

A kidney first Our surgery team was the first in the North West, and one of the first in the country, to use a new technique to remove kidney stones.

We removed a patient’s kidney stones using a new technique known as ‘Mini-PCNL’ for greater precision and faster recovery.

Mini-PCNL in this instance is minimally invasive stone surgery, with the patient lying face up, using a much smaller instrument. It involves placing a tiny

Consultant Banji Adeyoju

tube, half the standard normal size, into the patient’s side to reach kidney stones which can then be destroyed by special laser.

to recover from kidney stone surgery, whereas the new operation allows patients to go home in around 24 hours.

Larger kidney stones are a problem in the urinary tract which can cause pain, discomfort and bleeding. The PCNL tract (PCNL stands for percutaneous nephro-lithotomy) is normally 10mm in diameter. The innovative Mini-PCNL tract is half that at 5mm in diameter.

Stepping Hill Hospital surgeon Mr Banji Adeyoju is a national leader in kidney stone surgery. He has helped pioneer the introduction of operating on the patient while lying on their back, when they previously used to receive kidney stone surgery lying on their front. This approach improves safety and patient comfort and doctors have travelled from across Europe to view the technique at Stockport.

As the new technique is less invasive, it reduces the risk of bleeding during surgery, and allows patients to recover more quickly. Most patients used to spend three to four days in hospital

Devolution Revolution Ann Barnes at the top table with Chancellor George Osborne and Health Secretary Jeremy Hunt for the devolution announcement.

Greater Manchester Devolution plans will see NHS and council public health chiefs take control of their own joint £8 billion health and social budget; bringing decision making away from Whitehall and down to a local level.

The plans will involve working more closely with local residents in a move to address health inequalities across the region. They have been described as the biggest change to how NHS funding has worked in Greater Page 10

Manchester since the beginning of the health service in 1947. Our chief executive Ann Barnes is on the health and social care partnership board overseeing the process.

“Devolution is a great opportunity to bring decision making and resources closer to Greater Manchester residents. It will remove false boundaries and build on Greater Manchester’s long history of collaboration. We’ve already demonstrated that working together on stroke and trauma services can improve patient outcomes, and Devolution will allow for further innovations.“ - Ann Barnes, Chief Executive Autumn/Winter 2015 www.stockport.nhs.uk

Stockport is one of the best places in the country for surviving cancer, according to a new report from the All Parliamentary Group On Cancer.

and detection of cancer and highly advanced surgery.

The report shows Stockport is the fifth best area in England out of 211 districts, and the highest in Greater Manchester. Almost 2,000 people are diagnosed in Stockport every year, with more than seven out of every 10 people surviving for at least one year.

Almost eight years on, he is still free of cancer and chairman of Stockport Upper Gastro-Intestinal Cancer Support which offers help and guidance to others with the condition.

Stockport has steadily increased its ranking each year over the past decade, even though cancer survival rates have been improving nationwide. There are around 10,000 people in Stockport with cancer and that is expected to almost double to 19,000 by 2030.

Both Stockport Clinical Commissioning Group and ourselves have been praised for our success in this area, with work including the early referral

Colin Jackson from Reddish was diagnosed with stomach cancer in 2007. Following several weeks of chemotherapy he had a successful operation at Stepping Hill Hospital which removed his tumour.

Colin said, “Ever since I was first diagnosed, the care and support I received at Stepping Hill was absolutely brilliant, I couldn’t knock it all the way down the line.”

Another cancer survivor is Esther Hamer, a medical secretary who works in our hospital’s pathology department.

Esther was diagnosed with ovarian cancer, and went on to receive both chemotherapy and surgical treatment to remove the tumour. Esther kept on working throughout her 12 months

in treatment, and her cancer is now thankfully in remission. She has since been helping with campaigns to raise awareness of spotting signs of the ovarian cancer so it can be detected and treated earlier.

News

Stockport leads the way in cancer survival rates

Colin Jackson

Esther Hamer

Cancer patients get extra support We also now offer a full range of holistic care to patients with certain types of cancer, in addition to their medical care.

The new holistic clinics assess how patients with pancreatic and upper gastrointestinal cancers are feeling from a psychological, spiritual and social needs angle.

They are being piloted and run by specialist cancer nurses and aim

to help patients cope better or be referred to other services for additional help. This includes psychological therapy, complementary therapies, family therapy, support for carers and financial advice.

The sessions are held at the Beechwood Cancer Care Centre in Stockport, away from a hospital environment.

Upper gastrointestinal cancers include oesophageal cancer, stomach cancer, small bowel cancer, pancreatic cancer, liver cancer and cancers of the biliary system. The new clinics may be extended to patients with other types

of cancer.

Vanessa Trueman, a cancer patient from Heaton Norris who has used the new clinic said, “I didn’t realise so much support was available. Being able to talk about my worries has made me feel much better in myself. It has led me to services that have really helped guide me through and cope better with my diagnosis and treatment.”

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Stroke Central We are saving the lives of more stroke patients than ever before, after expanding our specialist stroke unit.

and therapy rooms. A team of physiotherapists, occupational therapists and speech and language therapists focus on providing patients with more control of their rehabilitation.

Emergency treatment for stroke patients across Greater Manchester was centralised in April to three hospitals - Stepping Hill Hospital, Salford Royal and Fairfield Hospital in Bury.

The stroke assessment area in our A&E department has also been refurbished, with three beds for rapid clot busting treatment.

Our stroke unit has extended its operating hours to 16 hours a day, seven days a week. The unit has seen over 1000 suspected stroke patients since the change in April.

The unit has already recruited more doctors and specialist nurses. They have introduced a high-tech telemedicine on-call system, so consultants can dial in and complete a consultation with the patient in the A&E assessment area, with the support of the on-site medical team.

Our stroke patients have ranged from 21 to 104 years old, with patients staying with on average for 22 days.

The unit has a full rehabilitation programme, physiotherapy gym

Dr Krishnamoorthy, lead consultant for the stroke unit said, “Stroke is the third biggest cause of death in the UK and the largest single cause of severe disability.

Our expanded hyper acute specialist stroke unit has allowed us to offer an even better, as well as bigger, service for patients. “It seamlessly sews together all aspects of care; bringing more experts and equipment under one roof to provide first-class treatment, reducing death rates and long-term disability�.

Chairman Reappointed

Gillian also supports the Mosaic Network which inspires people from deprived communities, she is pictured here with Harry Potter actress Afshan Azas Page 12

Stroke ward sister Stephanie Kerfoot with patient Keith Bould

We are glad to announce that Gillian Easson has been reappointed as Chairman of Stockport NHS Foundation Trust.

Gillian joined us as a non-executive director in 2007 and was Deputy Chairman for six years until her appointment as Chairman in 2012.

Gillian has a background as a solicitor in Stockport, and also serves as as Vice Pro Chancellor at the University of Manchester.

Autumn/Winter 2015 www.stockport.nhs.uk

Feroz Patel has started as our new Director of Finance.

He joins us from Blackpool Teaching Hospitals where he has worked in the roles of both Acting Director of Finance and Deputy Director of Finance since joining them in 2006. He brings over

News

New Director of Finance 14 years’ experience working in senior operational and strategic finance roles across NHS provider and commissioning organisations.

Feroz has replaced Bill Gregory who left to take up a new post after seven years with our Trust.

My name is….

Our staff are supporting a national campaign which encourages healthcare staff to always introduce themselves to patients.

They are also raising awareness by tweeting

pictures of themselves with the hashtag ‘Hello, my name is…’.

Judith Morris, Director of Nursing said, “We have always recognised the importance of introducing ourselves to patients. It is the first rung on the ladder to providing compassionate care and building trust.”

Domestic staff applauded in fight against infection Assistants in our domestic team have been given a clean bill of health for their work in helping to prevent infections.

The team were applauded for their work by infection prevention staff, after the hospital saw a fall in infections such as C Difficile of around 30% in the last year.

Nesta Featherstone, senior infection prevention nurse, presented the

domestic team with a special certificate.

She said, “The domestic team work tirelessly to keep the hospital clean across 55 wards, corridors, outpatient departments, and beyond. We have presented them with this award to say thank you for the hard work they do to keep our patients safe from infection every day.”

We employ around 180 domestic staff, who are on site 24-hours a day.

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Art for health’s sake Students from Stockport College have been working with us on two projects, creating art to brighten up our hospital and respite centre at Swanbourne Gardens.

Special designs have been inspired by fictional images from popular books, to famous Stockport landmarks such as Lyme Park and the viaduct. These will cover 138 square metres of blank walls in our older corridors at Stepping Hill.

Thanks to the BA Honours students, the bedroom walls at Swanbourne Gardens centre in Edgeley respite centre for disabled children now also have spectacular wall murals.

Students painted the stunning scenes, featuring a jungle, a beach, a deep sea dive and the far reaches of outer space, free of charge as part of their degree work over four days.

The art students pitched their ideas in a ‘Dragons Den’ style meeting, but we were so impressed with the work that we decided to use all of their designs.

At the Vanguard The ‘Stockport Together’ partnership has been successful in its bid to be a national Vanguard site. This means that we will now have the opportunity to transform health and social care in Stockport.

Stockport Together is a partnership including ourselves and NHS Stockport Page 14

Clinical Commissioning Group, Stockport Metropolitan Borough Council and Pennine Care NHS Foundation Trust.

We are working together across four programme areas: • Prevention and empowerment • Urgent care • Proactive care

“We are delighted that Stockport has been chosen for the first wave of vanguard sites. This is an endorsement of Stockport’s forward-thinking approach to transforming models of care for local people.

“We must do more to keep people out of hospital and treat them in or near their homes. Fundamental change could produce better care, better value for money and better health outcomes.”

- Ann Barnes, Chief Executive

• Planned care Autumn/Winter 2015 www.stockport.nhs.uk

Stockport school nurses were the best performers in England in supporting a study to fight meningitis in teenagers.

Top of table in tackling meningitis

Cooking fresh

Mike Duckett, an award-winning national ambassador of good hospital food, has praised us for cooking fresh food for patients on-site in our recently refurbished kitchens.

Mr Duckett MBE, the former head of catering at the Royal Brompton Hospital in London and winner of a prestigious BBC Food and Farming Award said, “I was delighted to read about the new production kitchen at Stepping Hill Hospital. The investment will ensure that future food production will be done on site.”

News

News in Brief The study, led by the University of Oxford and the Wellcome Trust, involved taking throat swabs from 16 to 19 year olds to find out more about how meningococcal bacteria can lead to meningitis and blood poisoning.

Our school nurses managed to take samples from over 2400 students in local schools and colleges across Stockport, beating the national average of 1800.

Sight for sore eyes The parents of a young girl, whose sight was helped by our orthoptic department, used the opportunity of World Orthoptic Day to thank the team for her care.

The team corrected Madeline Richardson’s lazy eye with patching treatment with complete success.

Her dad Dan said “The orthoptic team have been a fantastic support. Madeline is reading much more confidently now and that’s thanks to their care.”

Did you know….. if you had your gall bladder removed in 1981 you would have stayed in hospital for 14 days. Now you would go home on the day of surgery.

Page 15

News

News in Brief Consultants online You can now find out more about our hospital consultants on our website via the new online Consultant Directory.

You can look up all of Stepping Hill Hospital’s 170 consultants, who can be quickly searched for alphabetically by surname or by specialty area.

Water baby

Go to www.stockport.nhs.uk and visit the ‘about us section’

A TV programme recently featured Olympic gold medallist Rebecca Adlington and her husband Harry

touring our maternity unit in preparation for the birth of their new baby daughter Summer.

Health information

Diabetes Refreshed

Our maternity department has been chosen as a pilot for a new national scheme to give new parents health information messages by email and text.

Over 100 people with diabetes recently had their knowledge refreshed. They had previously attended a 6 week X-pert course in 2014 to learn how to manage their diabetes, with topics covered including physical activity, dietary aspects, weight management and preventing complications.

The Start4Life scheme will use the messages to promote healthy behaviour such as breastfeeding and healthy weening.

The refresher sessions helped to

‘Remind, Refocus and Remotivate’ everyone to continue to self-manage their diabetes.

If you have Type 2 diabetes and would like to attend the Xpert 6 week course please call 0161 426 5576 to get a place. Courses are run in various venues around Stockport, daytime and evening.

Driving dementia care Drivers at a taxi firm used at Stepping Hill Hospital received special dementia patients training.

Metro Taxis pick up and drop off thousands of passengers at the hospital every year, and a large number of these are living with dementia or Page 16

memory loss.

Patients living with dementia may need support whenever they enter a new environment, or are travelling from one place to another.

Our nurses have taught drivers the best way to make sure these passengers have comfortable and secure journeys.

Autumn/Winter 2015 www.stockport.nhs.uk

Our pharmacy plays a key role in providing quality healthcare to our patients. Experts in medicines using clinical expertise, together with practical knowledge, to ensure the safe supply and use of medicines.

If you asked most people about the role of a pharmacy in a hospital they could probably tell you that it dispenses drugs to hospital patients.

While that is the case with our hospital’s pharmacy, its role is so much more than that. The pharmacy at Stepping Hill is one of the main distributors of specialist manufactured drugs to hospitals across the North West, and a key centre or ensuring medical safety in the region. We also have a very proactive pharmacy team working on the wards to ensure patient safety.

Dispensing care Dispensing is a key role. A core team of the staff ensure the labelling, processing and dispensing of the correct medicines to inpatients.

Over 1500 drugs are dispensed every single day, from the most commonly dispensed tablets such as paracetamol, codeine (pain relief) and lansoprazole (stomach protection) to the rarely used fidaxomicin (an antibiotic used to treat Clostridium difficile). Requests for medicines for use on the ward are

Did you know

sent electronically to the pharmacy, where the orders are dispensed with the assistance of a robot.

Ward based Historically, the majority of pharmacists and technicians were based in the pharmacy itself. The reverse is now true. We have pharmacist and technician teams out on the wards working much closer with patients, nursing and medical staff. The teams use the mini dispensaries situated on the wards to ensure that discharge prescriptions are completed promptly.

They advise medical staff, nursing staff and are available to counsel patients on their medication.

Features

The Stepping Hill Hospital pharmacy

At work during the manufacturing process

Quality Assurance and Quality Control Another way in which our pharmacy stands out is it is one of only two sites (along with Liverpool) to host Quality Control North West. A laboratory based service which tests the quality of medicines used by NHS organisations across the country, helping to reduce the risks of patients receiving poor quality or defective medicines.

It also works closely with the pharmaceutical industry providing research and development support.

We have around 100 pharmacy staff, around evenly between pharmacists, pharmacy technicians and support staff.

The manufacturer, Stockport Pharmaceuticals Stepping Hill Hospital’s pharmacy is unusual in that it doesn’t just dispense drugs, it manufactures and supplies them to other hospitals too.

In fact it is one of just two hospital sites in the whole of the North West which does this (the other being in Preston.)

Some of the drugs are supplied to other parts of the country too.

Stepping Hill Hospital’s neo-natal unit was opened by the Countess of Wessex in 2011.

Page 17

A day in the life of a

Nurse

who works with patients with dementia

7:30am I trained as a nurse in my home country of Spain, and have worked in Spain and Northern Ireland before coming to Stepping Hill for the past year.

I start my day with nurses giving me an update of the conditions of the patients as part of the ward handover.

Ward E2 is a big ward where we look after 34 patients.

The patients are over 60 years old, with just under half living with dementia, so it’s important we attend to their particular needs at all times.

In many cases this has a direct effect in worsening their condition, because people with dementia may be unable to tell us about their symptoms.

7:45am Ana Maria Garcia, staff nurse who works on Ward E2 describes her typical working day.

Healthcare assistants give out the breakfast and encourage patients to eat. Patients with dementia can often not feed themselves very well as they forget they have to eat and drink, and it’s the responsibility of all staff to ensure they are well fed and hydrated.

I oversee a group of eight patients in my part of the ward, working together with healthcare assistant Pamela Stockton (also pictured) who has worked on the ward for several years.

Of the eight patients we’re overseeing, five have a formal diagnosis of dementia.

One patient has only been in since yesterday, and has not been diagnosed, but is showing signs of confusion so I need to arrange for an assessment for him.

Another patient isn’t taking well to the food. We have a very personcentred approach to our care and we speak to the families of patients so we can get to know them better. With

Page 18

this particular patient, for example, we know about his family, where he lives, how he likes his tea, that he likes football and Stockport County. With a soothing manner we manage to convince him to eat and drink.

8:00am I ensure the patients under my care receive their medication. One man has atrial fibrillation which is an irregular heartbeat, and he needs warfarin tablets. Another has pneumonia, and he needs intravenous (IV) antibiotics.

Sometimes patients with dementia can become agitated and it becomes harder to give them their medication.

How I deal with it depends on the situation. Leaving the person when they are agitated, and returning later when they have calmed down, usually works well. Spending time with the person to understand the reason for the agitation can calm them down too.

9:00am The multidisciplinary team including doctors, senior sisters, occupational therapists and physiotherapists meet to assess the conditions of all patients on the ward. Some of them are discharged if they have recovered enough.

At the same time, Pamela and I take the observations from our patients, such as their breathing rates, blood pressure, heart rates and blood tests known as ‘point-of-care’ tests. Most of my patients have different rates than you would expect from healthy patients, for example our patient with atrial fibrillation has a very high heart rate, but none of them are so unwell as to cause concern.

Autumn/Winter 2015 www.stockport.nhs.uk

1:30pm

stays and her reassuring presence helps.

We carry out the medical round, making sure that all patients have a treatment plan to follow. This is also the time to start sorting out the discharge process for patients who are ready to leave.

After lunch I’m back with the patients, and we welcome the RAID (Rapid Assessment Interface and Discharge) team to carry out their own assessments of the patients. They are a mental health team from Pennine Care NHS Foundation Trust. They are based elsewhere on our hospital site and we work very closely with them.

5:00pm

One of my patients is recovering from an infection, and has been assessed as medically fit to leave. Unfortunately, at the moment he has no place to go.

He does have family, but his dementia is so severe that he is unable to stay with them. We need to find him alternative accommodation in a care home suitable to meet his needs, but that may take time. In the meantime we’ll look after him with all the other patients. This patient needs help in getting to the toilet and washing himself, and Pamela the healthcare assistant provides this. A gentle and friendly manner often does the trick.

After that it’s a general check on the patients’ wellbeing. Some of our patients have been assessed to be at risk from falling. We pay special attention when these patients are up and about, to ensure they don’t fall.

12:30pm We’ve had another medical ward round, and we also give the patients their lunch. Now it’s time for another important part of the patients’ care; checking to see that they aren’t developing pressure sores.

Pressure sores have been a problem for as long as there have been patients staying in a hospital. If patients lie in one place for too long, sores can develop. Patients with dementia can be particularly vulnerable to this. Air mattresses and a repose wedge which prevents ulcers in patients heels have helped to reduce the problem, but we still need to check all over the patients’ bodies to make sure they’re not getting sore.

The same patient, who wasn’t keen on eating, doesn’t like being inspected for sores either. But again, with gentle but firm persuasion we manage to get there. Dignity is important for all patients, so when Pamela and I are making these checks, we always ensure the curtains are around the bed to protect their privacy.

I tell the team about my patient who hasn’t been diagnosed with dementia but is showing signs of confusion, so they can carry out their own assessment. If he is diagnosed with dementia, he will be able to receive more support once he has been discharged home.

The RAID team also spend time with each patient in our ‘Reminiscence Room’, which resembles a room from the 1950s and 60s. It has a wonderfully calming effect on many patients.

2:30pm It’s visiting time and its wonderful to see the effect it can have on patients who really perk up. Even our least communicative patient, the one who isn’t keen on eating, is clearly happier when his daughter visits him. We keep all the families up to date with how the patients are doing and answer any questions.

My working day comes to an end, and I handover to the nurses on the next shift.

I reflect on another day’s work taking care of these vulnerable patients.

“I feel grateful to work as part of a team with these patients, who can often say with their eyes what they are not able to express with words. You need compassion and commitment, and I feel lucky to have such a meaningful job.”

3:00pm The RAID team’s initial review on our other patient indicates he may well have dementia, so they take him away for further assessment. He will go to the Saffron ward in the mental health area of the hospital.

4:00pm As my working day comes to a close, it’s time for another medical round.

One of my patients needs to have an IV cannula inserted so he can receive IV fluids, and patients with dementia can find it quite distressing. We talk to him about his family and gardening, which he loves, and in time he calms down.

Official visiting hours end at 4.00pm, but in some cases we allow family members to stay longer if it helps the patient. In this case, the patient’s wife

Did you know… around 2000 of the patients we treat every year at Stepping Hill Hospital have dementia.

Page 19

Features

10:00am

Staff Survey The results of the latest annual survey for our staff have enabled us to put together an action plan for the future development of our workforce.

Our results were part of the NHS Staff Survey, which is recognised as an important way of ensuring that the views of staff inform local improvements and input in to local and national assessments of quality, safety, and delivery of the NHS Constitution. Of the 29 key areas, we have been placed in the best 20% of acute Trusts nationally in nine areas, scored better than average (i.e. ranked in the top 34 acute trusts) in a further eight areas, average in three areas, worse than average in seven areas and in the worst 20% of acute Trusts in two areas.

Our Top 5 ranking scores for 2014 / 2015

Our Score

National Average

Staff experiencing discrimination at work in last 12 months (the lower the score the better)

7%

11%

Support from immediate managers (the higher the score the better)

3.78

3.65

Effective team working (the higher the score the better)

3.83

3.74

Staff feeling pressure in last 3 months to attend work when feeling unwell (the lower the score the better)

22%

26%

Staff believing the trust provides equal opportunities for career progression or promotion (the higher the score the better)

91%

87%

Our Score

National Average

Work pressure felt by staff (the lower the score the better)

3.19

3.07

Staff feeling satisfied with the quality of work and patient care they are able to deliver (the higher the score the better)

74%

77%

Percentage of staff reporting errors, near misses or incidents witnessed in the last month (the higher the score the better)

88%

90%

Staff receiving health and safety training in last 12 months. (the higher the score the better)

72%

77%

Staff reporting good communication between senior management and staff (the higher the score the better)

26%

30%

Our Bottom 5 ranking scores for 2014/ 2015

Page 20

Autumn/Winter 2015 www.stockport.nhs.uk

Staff Focus

Action Plan Develop a performance culture

Increase staff engagement and communications

Strengthen leadership capability

Encourage a participative, listening, open and performance culture with clear values that gain the commitment of staff, patients and stakeholders; and where staff take action and make a difference to improving care.

Embed a continuous programme of staff engagement and promote practices and behaviours that support our ‘culture of caring’ to deliver safer and better patient care.

Develop inclusive, collective and ‘place-based’ leadership that provides staff with the ambition, capability and commitment to fulfil their potential. Clinical leadership to be particularly encouraged.

Measures include reviewing and refresh the existing ‘Visibility Walkabout Programme’ for the executive team/senior leaders, ensuring processes for reporting errors, near misses and incidents are well communicated, understood and effective, initiatives to improve essentials/ mandatory training compliance, and promoting our Pride of Trust Awards.

Measures include implementing a leadership development framework and delivery plan, covering all levels of leadership.

Measures include incorporating our refreshed values into people management policies and dayto-day practice, new processes to improve meeting effectiveness, and developing our Coaching Academy.

Improve staff health, wellbeing and resilience

Increase response to the 2015 Staff Survey

Increase the ability of staff to perform under pressure, bounce back from difficult circumstances and manage their health, wellbeing and, ultimately performance.

Increase staff engagement with the annual staff survey and improve the response rate.

Measures include embedding a newly formed health and well-being steering group, and reviewing and introducing a programme of health and wellbeing staff development events, including increasing personal resilience and mindfulness training

Looking into potential measures including distributing paper and electronic questionnaires, introducing a prize draw for those who complete the survey, and learning from other Trusts who have a high response rate.

Page 21

Charity Roundup

The Hilton family: photo courtesy of Macclesfield Express

on was in a coma for four of their teenage son. Jake Hilt very reco the doctors for ks than l ready to go home, amazing our surgical unit in gratefu nt by our unit’s staff, he was tme • A family raised money for trea Jake’s of ing s sav day for 13 r ks Afte than tis. as coccal meningi e £600 for the unit, days after contracting pneumo Birmingham Marathon to rais the ran dad step and le unc . His with the speed of his recovery care. life and his ‘out of this world’ ist group in Reddish. The olution Community of Chr Rev th You the from kets sented with 75 free cuddle blan • Our neonatal unit was pre babies to settle better. ure mat soft blankets help pre Society, and gifts from e Mosque and Stockport Law adl Che from ns Muslim atio don us toys and games – gifts from unit has received genero Man and Batman handing out • Our Tree House children’s Iron an, erm Sup from visit also received a various local businesses. It tion nda Fou iad Myr the charity ere learning facilities for children with sev raising events to support its fund funds. Our of ed ber rais num a both k had Par tre s respite cen a summer gala at Alexandra and me Hul • Our Swanbourne Garden adle Stockport. , Che eley in ey for the centre in Edg at the Rainbow 88 club to John O’Groats to raise mon disabilities. A musical evening End d’s Lan from way the st cycled all community nurse Heather We up the funding.

Manchester City helped to top from t shir ed sign a of The sale port they ks for the treatment and sup t from her Race for Life, as than uni cer can te Sui rel Lau money for our • Patient Trudy Leigh raised cer. can ast bre her for e gav brother Ben. nteritis team which treats his infusion chairs for the gastroe new atory bowel for mm ey infla mon r e othe rais to and n tis don Maratho Crohns, Ulcerative coli with ents pati for • Jake Senogles ran the Lon t men iron creating a more relaxing env The chairs are now in place conditions. y the will of former patient Ton ks to the generous gift from than r f nne staf sca the der k blad than to -art One of his last wishes was received a new state-of-the • Our urology department sadly passing away last year. re befo rs yea for ent artm ted at the dep Bentley, who had been trea new equipment. a gift of £5000 to go toward with ived rece he care the for

Page 22

Autumn/Winter 2015 www.stockport.nhs.uk

Local solicitor James Easson triumphantly finished a 100 mile charity cycle event raising money for dementia patients at Stepping Hill Hospital.

of pop-up memory rooms on hospital wards. These rooms change a plain modern space into a room from the 1950s, complete with décor and music from the era. They create a therapeutic and relaxing environment for dementia patients.

James and colleagues from Fentons Solicitors joined with members of our own staff to take part in the Jodrell Bank Summer Sportive cycle race.

They are helping to fund the Dementia Café project, which includes a series

Celia

Events

Cycling to Victory James Easson said, “This is a really important project that we were keen to support. We hope our cycling efforts help make a positive impact for patients with dementia”.

You can still make a donation by visiting www.justgiving.com/JEasson

celebrates in

A volunteer, who has dedicated her life to the NHS, celebrated her 90th birthday with another shift at our hospital.

Celia, from Romiley, has no plans to stop volunteering. She said, “I’ve worked in hospitals all my life and I love being a volunteer. I’ve been in Stepping Hill Hospital myself three times, and I feel like I’m paying something back. I like being a part of it, it’s a good feeling.”

Style Our staff are very fond of Celia, who also used to bake biscuits and knit Christmas stockings and Easter chicks as presents for staff before her stroke.

Around 450 volunteers, aged from 16 to 90, work for us, helping out on a wide range of jobs.

Celia Tyson has been a volunteer since she retired 25 years ago. She previously worked in the NHS, starting her career in 1953 as a matrons’ maid at the former Marple Dale Hospital in Stockport.

Initially Celia’s volunteering included attending to flowers and serving tea to patients on the wards. However, since her stroke Celia has helped out with administration in the volunteers office.

Celia with volunteer services manager Sally Cassini

Did you know…..Stepping Hill Hospital has around 50 wards, 800 beds, and 17 operating theatres.

Page 23

A patient tied the knot in a special ceremony from her hospital bed earlier this year.

The registrar came here to marry the pair, followed by a service of blessing by our chaplain Rev Philip Winn. Staff from the ward joined close family members for the occasion.

Mandy Lloyd was rushed by ambulance to Stepping Hill Hospital.

She married her fiancé Paul Curran, two days later, in an official ceremony at her bedside when her health deteriorated following a short illness.

Paul and Mandy first met 25 years ago when Mandy was working in a Manchester hotel.

Their wedding was arranged by our chaplains just hours before the event, when it became uncertain whether

Mandy would pull through. Shortly after the wedding the bride was admitted to intensive care, where she remained in a critical condition for seven days, five of them in the MRI intensive care unit.

Husband Paul said, “It was an emotional rollercoaster, but with a happy ending. We want to thank the staff on the ward and in the chaplaincy for all of their help during such a difficult time. ”

MP visits We received two separate hospital visits from newly elected local Members of Parliament following the General Election.

William Wragg, MP for Hazel Grove took a look around our short stay unit for older people, and Mary Robinson, MP for Cheadle visited our Tree House Childrens Unit.

Page 24

Autumn/Winter 2015 www.stockport.nhs.uk

Award The staff from our neonatal unit have been presented with the ‘Improving care’ award by Bliss, the special care baby charity.

The unit provides a number of services for families, including trained volunteers to provide one to one support and regular family group meetings for parents who have left the unit. The unit also produced their own ‘parent passport’, where parents can document their baby’s progress and highlight their achievements.

Our orthodontic dentists have won a raft of awards.

Doctor Maria McNally won a prestigious patient choice award, after helping a young woman smile again.

Dr McNally, and consultant oral and maxillofacial surgeon Dave Chin Shong, were shortlisted for two Aesthetic Dentistry Awards. Both awards are based on their clinical work on one patient and her testimonial.

Their work corrected the alignment of Angela Burke’s jaw and teeth, which has given her more confidence in life.

Angela, from Brinnington, said, “When people saw me for the first time after my operation they were astonished. Then when my fixed

braces were removed their reactions were wonderful. I feel so happy and more confident. Seeing my straight jaw and teeth when I smile gives me such a buzz every time” Dr Badri Thiruvenkatachari, a senior registrar has won a prestigious global award for his research on correcting crooked teeth in patients.

His research, which was published in the prestigious American Journal of Orthodontics, looked at the best ways to strengthen and correct the alignment of patients teeth.

The David L. Turpin Award for Evidence Based Research is an annual award which is given to the highest rated clinical trial or review published in the American Journal of Orthodontics during the previous year.

Above and Beyond for Dignity in Care One of our healthcare assistants who works with adults with learning disabilities in Tameside and Glossop, has received a national award for her outstanding care.

Jean Wood won the ‘Dignity in Care’ category at the Great British Care Awards after coming top in the North West regional category last year.

She was applauded for going the extra mile in her work, giving people the personalised care and support they need to maintain their independence.

One example of her commitment was when she drove a patient to hospital in her own car after her shift had finished as he was too scared to go to hospital in an ambulance.

Page 25

Awards & Achievements

Baby Bliss

Smiles all round

Volunteer long service awards 2015 Over a century and a half of service was applauded at the annual Stepping Hill volunteers long service awards.

Our non-executive director John Sandford presented award certificates to 21 volunteers who have chalked up over 170 years of service between them, with other volunteers also

honoured in their absence. The volunteers were honoured for five, ten or fifteen years’ service.

The longest serving volunteer present was 85 year old John Greaney from Hazel Grove, who has now served for twenty years at the hospital. John has worked at the hospital ever since retiring from his job as an insurance underwriter, and currently spends a day a week on Ward E3, helping out with food and drink for patients and always ready with a friendly chat.

John Greaney and John Sandford

Daisy Awards The very best standards for dignity in care in local health and housing services were celebrated at our latest annual Daisy Awards.

We hold the Daisy Awards each year to honour those in both NHS services and nursing and care homes who have displayed outstanding standards in supporting the dignity in care of their patients and residents.

Page 26

Winners were honoured during a reception at Albion United Reform Church in Ashton-under-Lyne.

Autumn/Winter 2015 www.stockport.nhs.uk

Annual Members Meeting Thursday 8th October 2015 6.00pm to 8.00pm Doors open from 5:00pm for free health check sessions (blood pressure checks, BMI checks and flu jabs) Pinewood House Education Centre, Stepping Hill Hospital

review of the year, a clinical presentation, and a question and answer session with our Board.

To book a place call 0870 702 0174

The event will include our

To book visit www. stockport.nhs.uk and go to our events page, or call 0161 419 4451.

Board meetings and council of governors meetings

Members & Governors

your guide to upcoming events

You are welcome to attend our public Board meetings, and our Council of Governors meetings.

All meetings are held in Pinewood House education centre on our hospital site.The agenda and papers for the meetings are available on our website approximately one week before the meeting. Visit the board of directors and membership and governors pages to find out more.

Staying out, not staying in A talk on community healthcare services; care out of hospital and closer to home.

Thursday 24th September

Public board meeting 1.15pm

Monday 28th September

Council of Governors 2.00pm

Thursday 26th November

Public board meeting 1.15pm

Thursday 19th November 2015 12.00pm to 1.00pm

Thursday 10th December

Council of Governors 2.00pm

Limited pay and display parking on site. Please use public transport where possible.

Hello and Farewell

to youth ambassadors

Meetings last for approximately 2-3 hours

Voting is currently underway for our new youth ambassadors who will serve as the voice of young members for the next year, and they will be announced shortly on our website, and appear in the next edition of Stepping Up. We say goodbye to last year’s youth ambassadors Daniel Taylor, Elllie Bamber and Charli Ward who have now come to the end of their appointment representing the interests of our younger members in the Trust.

Ellie Bamber, Charli Ward and Daniel Taylor

They have been a real asset, advising in areas such as our website, and helping out at our events. We would like to thank them for their service.

Page 27

Members Week to

Join us for a seven day celebration – a whole week from 5th October dedicated to our members.

Members Week is a week long programme of unique activities and events.

It’s an opportunity to make the most of your membership, to chat with your governors and for new members to be signed up.

We’ve got a full programme of activity during the week: Membership stand Our roving membership stand will be at Stepping Hill Hospital in some of our patient clinics. Manned by governors and volunteers, the stand will be recruiting new members and also offers the opportunity to chat with our governors.

Pledge board Our pledge board will be live all week, with the opportunity for you to make your membership pledge about how you would like to get involved. Involvement doesn’t have to be massive, it could be pledging

Page 28

anything from passing on your copy of Stepping Up on to a neighbour or friend, filling out our members survey, becoming a volunteer or enquiring about becoming a governor.

You can make your pledge in advance – turn to page 31 for our members survey which gives you the chance to make it now, or visit our website during members week.

Social Media We will be keeping our members up to date through Twitter, Facebook and email – so make sure you follow us, like us, and that we have your email address.

Email amnesty

with you more effectively. All our members with an email address recieve reminders about our events and are the first to hear our important news.

We are having an ‘email amnesty’ so that you can give us your latest email address. Fill in our members survey on page 31 and include your email address - anyone who includes their email address will be entered into a free prize draw to win a basket of chocolates from Simon Dunn chocolatiers.

Annual members meeting Our annual members meeting takes place on Thursday 8th October.

Following on from their popularity last year we will be offering free flu jabs and mini health checks for attendees.

Using email allows us to communicate

Autumn/Winter 2015 www.stockport.nhs.uk

Our members are very important to us, but we would like even more!

If you know somebody who would like to receive this newsletter such as a friend, neighbour, relative or work colleague please encourage them to join us.

Anyone can join by either signing up online at www.stockport.nhs. uk in the membership and governors section, or by filling in the form below and sending it to: Membership Office, Stepping Hill Hospital, Poplar Grove, Stockport, SK2 7JE APPLY NOW

Your details: Title: Mr/Mrs/Miss/Ms/Dr/Prof (delete as appropriate) Name:

Telephone:

Address: Email Address: Contacting you electronically saves us money. We will always send information by email except our newsletter. Please tick this box if you also just want to receive our newsletter electronically.

About you: Male / Female (tick boxes)

Male

Date of birth:

Female

Ethnicity (please tick as appropriate) White British

Other mixed background

Black/British – African

Irish

Asian/British – Indian

Black/British – Other Black

Other White background

Asian/British – Pakistani

Chinese

White & Black Caribbean

Asian/British – Bangladeshi

Other Ethnic Group

White and Black African

Asian/ British – other Asian

White and Asian

Black/British – Carribean

Do you consider yourself to have a disability? Yes

No

Thank you for applying to be a member of our Trust.

The information you provide here will be held on a database so that we can keep you up to date on membership issues. This information will remain confidential and held in accordance with the Data Protection Act (1998).

Page 29

Members & Governors

Membership Form

Lead governor update - Les Jenkins In the last issue of Stepping Up I wrote about the ongoing Healthier Together project which was going to result in the combined Clinical Commissioning Groups (the GPs) in Greater Manchester deciding which four of the ten hospitals were to be designated specialist hospitals with the remaining six being designated local hospitals.

The great news is that Stepping Hill is to be one of the specialist hospitals, together with Central Manchester (the Manchester Royal Infirmary group), Salford Royal, and Royal Oldham. The specialist hospitals will be providing emergency general surgery, complex surgery, and enhanced emergency medical treatments.

else at the Trust who have worked tirelessly to achieve this outcome. The governors were pleased to have played a part, together with more than 4000 people in the areas served by Stepping Hill Hospital who took the trouble to make their views and support known on the survey forms available during the consultation period last year.

Active membership of the Trust has always been important in showing appreciation and support for the present and future work of its dedicated staff.

Come and hear more about that and take part in our Annual Members Meeting on Thursday 8th October – it would be good to see you there.

Great credit is due to the Chairman, the Chief Executive, the board and everyone

@

Email - Cheap and cheerful chats Communication and engagement with our members is important and we aim to maintain a healthy dialogue with our membership. The best way of communication is by e-mail. It is quick and cost-effective which allows us to get in contact regularly and in a timely manner.

However, at present, we only have e-mail contact details for around 40% of our membership and we would really appreciate your help in

significantly increasing this figure.

Please e-mail your details to membership@stockport.nhs.uk or fill in the annual members survey and we will update our records.

We can assure you that your details are retained securely and in accordance with relevant data protection requirements. We can also assure you that we won’t fill your inbox with unnecessary correspondence!

A quick way of finding out all the latest news from the Trust is to follow us on Facebook www.facebook. com/StockportNHS, Twitter @StockportNHS or the news page of our website www. stockport.nhs.uk Thank you for your help in improving our service to members.

Page 30

Autumn/Winter 2015 www.stockport.nhs.uk

You can either answer online by visiting https://www.surveymonkey.com/r/stockport2015 or by completing the questionnaire below and posting to: Membership Office, Oak House, Stepping Hill Hospital, Stockport NHS Foundation Trust, Poplar Grove, Stockport, SK2 7JE. Please help us improve what we offer our members in the future, including the development of the newsletter, events and governor relationships.

survey and provides their details will be entered into a free prize draw to win a chocolate basket from Simon Dunn Chocolates.

Please complete the survey by 31st October. Everybody who fills in the

All questionnaires will be treated anonymously.

Simon Dunn Chocolatier is now based in High Lane just 10 minutes from Hazel Grove (towards Buxton) Here Simon makes chocolates for online, wholesale , corporate business and has a retail outlet where you can find all your old favourites along with some exciting new products.

Part 1 - Your Membership 1 a) In the last 12 months how have you been involved as a Trust member? (tick all that apply) I have enquired about becoming a governor

I have read Stepping Up newsletter I have attended at least one members event I have encouraged at least one friend, family member or work colleague to join as a member I have voted in elections to the council of governors

I have stood for election as a governor I have attended a public meeting of the council of governors I have attended a public meeting of the board of directors

1 b) What do you find most beneficial about being a member? (tick all that apply) Keeping up to date with Trust news Opportunities to be more involved if I wish e.g. attending events

Being able to vote for the governor I think can best represent me, and feed into the council of governors Other (please specify)

Running for governor

Part 2 - Stepping Up Newsletter 2 a) We are continuously developing our Stepping Up newsletter. Looking through this edition, which areas do you find most interesting (tick all that apply): News updates

Features

Events

Awards and achievements

Governors and membership

2b) In this edition we have used advertising to reduce the cost of producing Stepping Up. Do you support the use of advertising in our newsletter? Yes / No / Don’t know c) Do you have any other comments about Stepping Up – tell us what you think, and also please let us know if there are any specific articles you would like to see.

Part 3: Members Week Last year we launched our first ‘Members Week’ for our members. Did you participate in any of the following activities? (tick all that apply) Made a pledge on our online pledge board (see our website)

Attended the annual members meeting

Signed up a new member

Became a member

Passed on a copy of Stepping Up to a friend You can make a pledge as part of the 2015 Members Week (see article on page 28). a pledge please pledge here:

If you would like to make

Page 31

Members & Governors

Your views - annual members survey

Part 4: How we communicate with you In addition to Stepping up newsletter, we use a variety of methods to communicate with our members and members of the public.

How well do we use the following to keep you updated?

Excellent

Good

Poor

Don’t Know

Haven’t Seen

a) Website b) Facebook Page c) Twitter d) Local Newspaper e) Stockport Review (Council newsletter) f) Email

Part 5: Events We run events throughout the year for members and the public.

5 a) Have you ever attended one of our member events? Yes / No 5 b) For future events which of the following would you be interested in attending?

Stroke health talk

24 hours in A&E virtual tour

Dementia health talk

Diabetes health talk

Looking after your liver health talk

Operating theatres tour

Eye centre tour 5 c) When would be the best time for events to be held?

Lunchtime e.g. 12pm

Afternoon e.g. 2pm

Evening 7pm

Part 6: Governors 6 a) Do you know the name of your local governor(s)?

Yes

No, but I would like to

6 b) Have you ever got in touch with your governor directly?

Yes /Yes No / No

No, but it doesn’t matter to me

6 c) If yes, did you find it easy to contact your governor?

Yes /Yes No / No

6 d) How would you prefer to engage with your governors (please tick all that apply below) By email Through website e.g. submit a question Governor’s drop in session in public constituency

Governor attendance at local forums e.g. public council meeting

Drop in session before quarterly members events (eg. health talks at Stepping Hill Hospital)

Drop in session before the council of governors quarterly meeting (at Stepping Hill Hospital)

Drop in session before annual members meeting (at Stepping Hill Hospital) Other (please specify)

Part 7: Contact Details Name

E-mail address

Address All member surveys will be treated with strict confidentiality.

Page 32

Autumn/Winter 2015 www.stockport.nhs.uk

An interview with...

Kay Wiss Kay Wiss is about to stand down after serving as a Staff Governor for eight years.

When did you first come to work for Stockport NHS Foundation Trust and what is your staff role now?

think of not just yourself and your own area, but the interests of the whole population we serve in Stockport and the High Peak.

What advice would you give someone who is considering standing for election as a staff governor?

I first came as Head of Finance back in 2005. I came from a long background in NHS financial management and had previously been with East Cheshire NHS Trust for 18 years. For the past few years now I have been Associate Director of Finance.

Which are some of the more key issues you have been involved in as a governor?

I would advise anyone seeking to get involved not to underestimate the amount of time and commitment it takes. To undertake the role properly there is quite a bit of time in preparing for meetings.

How and why did you choose to get involved as a staff governor?

I thought I could bring two different perspectives to the role – both as someone with a good knowledge of the role of NHS finance, and as a service user.

I am a mum of twins, both of whom have special needs, so I have used NHS services a lot over the years and know how important they are to patients and families. The world of NHS finance is extremely complex, and I thought I would be well placed to help explain these areas to other governors.

What is the most important thing about being a governor?

I believe the most important thing is to look at the wider picture and the wider perspective. As a governor you need to

I have served as both the deputy chair of the Governance Sub Committee and on the Nominations Sub Committee.

In the latter role I’ve been involved in the appointment of five non executive directors and also our current chairman, so I’ve been very involved in the formation of our current leadership.

What’s the most extraordinary thing to have happened you while you’ve been a governor?

The most extraordinary events were also the worst events, those around the saline poisoning incidents in 2011 and 2012.

Being in the centre of the media storm was an unusual and horrible experience, and my sympathies really went out to the patients and families involved.

What aspects of your role do you enjoy the most?

The best aspects have been in meeting and interacting with other governors, people from very diverse backgrounds who I probably would never have come to meet otherwise.

Having said that once you are involved it is extremely rewarding, helping shape the future of our local healthcare is a great experience and one which is very worthwhile.

It would be a good idea to observe a Council of Governors meeting, as all members of the Trust are entitled to do, and see what is involved before you decide to stand.

What is your greatest pleasure in life?

What I enjoy the most is spending time with my family, going for walks with my two boys and spending time in my garden.

“I thought I could bring two different perspectives to the role – both as someone with a good knowledge of the role of NHS finance, and as a service user.”

Page 33

YOURGOVERNORS Positions correct as of August 2015. Elections are currently taking place in several constituencies, and any changes to the makeup of the governors will be announced in October 2015.

Public – Tame Valley & Werneth (4 seats) Public – Heatons & Victoria (4 seats)

Roy Driver

David White

gov-roy.driver@stockport. nhs.uk

gov-david.white@ stockport.nhs.uk

Lesley Auger

Two vacancies

gov-lesley.auger@ stockport.nhs.uk

Brinnington and Central, Reddish North, Reddish South, Bredbury and Woodley, Bredbury Green, Romiley.

Elected until Annual Members Meeting 2015

Reddish N.

Reddish S.

Evelyn Brown

Gerald Preston Wright

gov-evelyn.brown@ stockport.nhs.uk

gov-gerald.wright@ stockport.nhs.uk One vacancy

Heatons North, Heatons South, Davenport and Cale Green, Edgeley, Cheadle Heath, Manor. Elected until Annual Members Meeting 2017

Heatons N.

l

Heatons S.

Br

Manor

Bredbury Green & Romiley Marple N.

Cheadle & Gatley

Davenport & Cheadle Heath

Cheadle Hulme S.

Maureen Harrison Tony Johnson gov-maureen.harrison@ gov-tony.johnson@ stockport.nhs.uk stockport.nhs.uk

Bramhall North, Bramhall South, Cheadle Hulme South, Cheadle and Gatley, Cheadle Hulme North and Heald Green. Elected until Annual Members Meeting 2016

Prof Charles Galasko

gov-charles.galasko@ stockport.nhs.uk

Hazel Grove

Bramhall N.

Marple North, Marple South, Hazel Grove, Offerton, Stepping Hill.

Elected until Annual Members Meeting 2016

Public – Bramhall & Cheadle (4 seats)

Marple S. Bramhall N.

Bramhall S.

Page 34

ni

in

Offerton

Heald Green

gov-robert.cryer@ stockport.nhs.uk

&

Bredbury & Romiley

Edgeley & Cheadle Heath

Cheadle Hulme N.

Dr Robert Cryer

n to ng

ra nt Ce

Marple & Stepping Hill (4 seats)

Dr Ronald Catlow gov-ronald.catlow@ stockport.nhs.uk

Les Jenkins

gov-les.jenkins@ stockport.nhs.uk

Carole Normington Chris Wrigley gov-carole.normington@ stockport.nhs.uk

gov-chris.wrigley@ stockport.nhs.uk

Autumn/Winter 2015 www.stockport.nhs.uk

Public - Outer Region (1 Seat)

High Peak

Terence Moore

Stockport

gov-terence.moore@ stockport.nhs.uk

Covers Cheshire East, Manchester, Trafford, Salford, Oldham, Rochdale, Bury, Bolton, Wigan and those wards in High Peak not covered under the High Peak seats. Elected until Annual Members Meeting 2015

High Peak & Dales and Tameside & Glossop (3 seats)

Tim Norton

SOP

Lynne Woodward

gov-tim.norton@ stockport.nhs.uk

Covers the following wards in High Peak: Barms, Blackbrook, Burbage, Buxton Central, Chapel East, Chapel West, Corbar, Cote Heath, Hayfield, Limestone Peak, New Mills East, New Mills West, Sett, Stone Bench, Temple and Whaley Bridge. Elected until Annual Members Meeting 2015

gov-lynne.woodward@ stockport.nhs.uk One vacancy

Council Of Governors – Appointed STOCKPORT Community and Voluntary Services (CVS)

STOCKPORT Metropolitan Borough Council

STOCKPORT COLLEGE

Dr Anand S Dutta

Fiona Fox

Cllr John Pantall

soile.curtis@stockport.nhs.uk

soile.curtis@stockport.nhs.uk

soile.curtis@stockport.nhs.uk

Staff Governors - Community Staff (1 seat), Other Staff (3 seats)

Stuart Clensy

stuartclensy@nhs.net

Jean Rogers

jean.rogers@stockport.nhs.uk

Kay Wiss

One vacancy

kay.wiss@stockport.nhs.uk

You can get in touch with your governor by ringing our membership office on 0161 419 4653, emailing membership@stockport.nhs.uk, or in writing.

Please address your envelope to your local governor and post to: Membership Office, Oak House, Stepping Hill Hospital, Poplar Grove, Stockport, SK2 7JE.

Page 35

Members & Governors

Tameside

COUNCIL OF GOVERNORS - ELECTIONS 2015 The 2015 elections for the Council of Governors are currently underway and the nominations phase has resulted in contested elections being held in both the High Peak & Dales and Other Staff constituencies.

Uncontested elections i.e. where the number of nominations matched the number of vacancies, have been completed in the Tame Valley & Werneth, Tameside, Heatons & Victoria and Outer Region constituencies.

The election process will result in a number of new Governors joining the Council from early October 2015 and we look forward to the fresh perspective and dynamic that these new members will bring to Council and Council Committee

meetings. At the same time, a number of long-standing Governors chose not to stand for re-election this year and we would like to put on record our thanks for the significant contribution that these individuals have made to the effective operation of the Council of Governors.

Your efforts are much appreciated, as are the efforts of our Governors generally.

invited to contact Paul Buckingham, Company Secretary by e-mail at paul. buckingham@stockport.nhs.uk

Members should note that we hold elections annually on a rotational basis across the various constituencies. This means that there are regular opportunities for members who may be interested in becoming a Governor at some point in the future. We are looking to develop a cohort of prospective Governors from across the membership and anyone who would like more information on the role and associated responsibilities is

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Page 39

Get in touch Stockport NHS Foundation Trust Stepping Hill Hospital Poplar Grove Stockport SK2 7JE Tel: 0161 419 4653 Email: membership@stockport.nhs.uk Web: www.stockport.nhs.uk

You can also keep up-to-date with our latest news through our website, Facebook and Twitter

W

www.stockport.nhs.uk www.facebook.com/StockportNHS @StockportNHS

Keeping Costs Low It is important that we keep you updated on our news through this newsletter, but we work hard to ensure that costs are kept as low as possible. This is through many different ways such as advertising, using small local agencies offering discounted rates, cheap paper, sending just one copy for members who live together and emailing electronic copies to many others.

If you would like to advertise in Stepping Up please contact us on 0161 419 4575.