Surrey Business Magazine - issue 23 by Platinum Media Group

SURREY

BUSINESS THE OFFICIAL SURREY CHAMBERS OF COMMERCE MAGAZINE

GATWICK

The beneﬁts of growth

YOUR 2020 LINKEDIN STRATEGY THE NEW GUV’NOR

ANDREW BAILEY A SAFE PAIR OF HANDS AT THE BANK OF ENGLAND?

ISSUE 23 FEBRUARY 2020

Audi R8

The everyday super car

GYLES BRANDRETH THE POWER OF LANGUAGE

CONTENTS 5

7 8 9 11 12 14

27/29

THE CHIEF EXEC Louise Punter on the latest news from within the Surrey Chambers of Commerce THE PRESIDENT President Steve Coburn on the purpose of social media SURREY CHAMBERS MEMBERSHIP Can you afford not to be a member?

NEWS The latest from the Chambers and the Surrey business scene SURREY POLICE Out of sight, not out of mind INCOTERMS Ushering in Brexit

SURREY CHAMBERS EVENTS Highlights of upcoming Surrey Chambers events across the county

SURREY CHAMBERS GOLF SOCIETY A look ahead to the 2020 calendar of events

SPONSOR A CHAMBER EVENT Get involved in the Surrey Chambers of Commerce activities

NATIONAL NEWS AT A GLANCE A round up of commercial news across the UK and abroad

NATWEST The latest survey of business confidence

DMH STALLARD Managing data risk, and employment laws regarding seasonal workers

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KRESTON REEVES Getting ready for Brexit

MHA CARPENTER BOX Now is the perfect time to review your pension arrangements

HAINES WATTS The pros and cons of an everchanging digital world

MOVERS & SHAKERS Who’s going where... Harvey John Recruitment tells us who is moving on in the world of regional commerce GYLES BRANDRETH Interview with the host of the 2020 Gatwick Diamond Business Awards

NATIONAL NEWS AT A GLANCE Further round up of commercial news across the UK and abroad

ROCKETMILL Marrying up short- and longterm targets in business

WILLOW STUDY-HUB Surrey’s one-to-one tutoring hub helps children reach their full potential

SUSSEX INNOVATION CENTRE What are we talking about when we talk about business support?

COVER STORY Ian Trevett profiles the incoming Governor of the Bank of England, Andrew Bailey

THE GRAND BRIGHTON Five steps to achieving mindful meetings

TRAVEL Travel experts Go Bespoke look at the six most luxurious villas across the world

66 growth

GATWICK AIRPORT Sharing the benefits of airport

MOTORING Maarten Hoffmann enjoys racing around in an Audi R8, and suggests you should too.

SOCIAL BRIGHTON A simple LinkedIn strategy to grow new business in 2020

SURREY RESEARCH PARK The future of medicine

HURSTPIERPOINT COLLEGE Through schools (prep school through to senior) – a force to be reckoned with?

73 brand

INTRALAN Protect your data, and your

ANGER MANAGEMENT Maarten Hoffmann updates us on the impending environmental implosion heading our way

79 81

IoD The philosophy behind

FOOTBALL Brighton’s Socceroos donate towards the Australian bushfires relief fund

CLEANKILL Dealing with urban flying rats – or pigeons... All rights reserved. The views expressed in this publication are not necessarily those of the publisher. The publisher cannot accept responsibility for any errors or omissions relating to advertising or editorial. The publisher reserves the right to change or amend any competitions or prizes offered. No part of this publication may be reproduced without prior written consent from the publisher. No responsibility is taken for unsolicited materials or the return of these materials whilst in transit. Platinum Business Magazine is owned and published by The Platinum Publishing Group.

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A WORD FROM THE CEO

What lies in store for 2020...?

here is a definite sense of positivity across the business community, which has been manifesting itself in several projects, previously on hold during the uncertain times of 2019, now coming to fruition. There is no better time for the government to show its support for business and the recognition that without a vibrant economy, local areas will not flourish. We will be looking to the Budget in March to boost confidence and stimulate growth with a package of fiscal measures to alleviate the burden of high up-front costs and boost investment. The Chancellor must outline how he will make good on election promises of a fundamental reform of Business Rates and we also need to see a moratorium on all new up-front costs for businesses for the duration of this Parliament. This is the first opportunity for the new government to demonstrate that it listens to business and is serious about tackling the day-to-day challenges holding firms back. Supporting Skills development As always, at Surrey Chambers, we constantly have our ear to the ground to make sure we understand what the challenges are facing businesses. We continue to hear about skills shortages, and we are working on a project with British Chambers of Commerce which should result in the sharing of some best practice. We will be researching the barriers and opportunities for business investment in the training and

Maarten Hoffmann – Director

Lesley Alcock

development of adults in the workplace, over the age of 25 and at all skill levels. The inquiry will consider the interests of businesses of all sizes and sectors. It will explore the role of central, devolved and local governments, chambers of commerce, training providers and employers in creating the optimal environment for workplace skills development. Climate Change At least five of the 11 Boroughs in Surrey have declared a Climate Emergency and there is no doubt that businesses are addressing the way they do things to try and reduce their impact on the environment. Surrey Chambers is part of the Surrey Climate Commission, which is focussing on a collaborative approach to identify how we can all take action to make a difference. Over the next few months we will be sharing ideas and suggestions so get involved and join us in this worthy cause. Strength of the Chamber We continue to specialise in bringing people together, which so often results in collaboration. Remaining totally topical at the Chamber we will be covering Health and Wellbeing, Technology, Construction and Social Media over the first quarter of the year. Surrey Chambers of Commerce can be reached on 01483 735540, info@surrey-chambers.co.uk, @surreychambers

Nicole Kemble

maarten@platinumpublishing.co.uk

Commercial Director

Commercial Manager

Ian Trevett – Director

Kate Morton

Hanna Nicholson

ian@platinumpublishing.co.uk

Features Editor

Travel Editor

Louise Punter

CEO Surrey Chamber of Commerce

Fiona Graves

Lydia Bunyard

Alan Wares

Danielle Mason

Events Director

Head of Design

Events Executive

Sales Executive

Platinum staff images courtesy of David Green, Shoot Me Now Photography • shootmenow.co.uk

Hannah Joslyn Chamber Editor

Steve Elford

Head of Web Development

ARTS & CULTURE

WHAT’S ON IN SURREY

Compiled by Hannah Joslyn

https://grangeparkopera.co.uk/ whats-on/hairspray/

“SOMETHING WICKED THIS WAY COMES”

The Prison Opera In March, Pimlico Opera is going back behind bars to stage Hairspray at HMP Bronzefield near Ashford in Surrey. “It is the prisoners’ curtain call on the first night that never fails to surprise and move me. Their faces express utter bewilderment. They are aghast. For their entire lives they have been reprimanded but here, in front of them this evening, 300 people are applauding.” Wasﬁ Kani OBE, Founder of Pimlico Opera Since 1991, Pimlico Opera has taken more than 60,000 members of the public into prisons and more than 1,000 prisoners have been part of staging an opera. Hairspray will be performed by prisoners and professionals with a live orchestra over six evenings.. Confidence, energy, teamwork and positive thinking all contribute to rehabilitation and social integration and being involved in these productions brings about significant improvements both in the way the prisoners view themselves, and are viewed by others. It is a life-changing moment for the audience and for the prisoners. March 7th-15th 2020 Tickets from £40 01962 737373

It has been seven years since the award-winning Guildford Shakespeare Company last staged Shakespeare’s supernatural thriller, MACBETH. Staged in Surrey’s largest Georgian church, Holy Trinity on Guildford High Street, MACBETH will have a contemporary setting, evoking the guerrilla warfare seen in modern conflicts such as those in the Balkans. This brand-new production is directed by Charlotte Conquest who directed the hugely successful Romeo & Juliet 2019 Measure for Measure 2019. A NEW HOME! At the end of January, the company also moved into their new long-term home on the fringes on Stoke Park, Guildford. GreenArk is the theatre company’s new main rehearsal and classes space, whilst the newly renovated former Astolat Bowls Pavilion serves as an education venue and the charity’s administrative office. MACBETH runs February 8th-29th Visit guildford-shakespeare-company.co.uk/ macbeth-2020 for full details and tickets; £16.50 - £26.50, with discounts for schools’ groups.

February at the New Victoria Theatre A classic from Matthew Bourne, a returning sell-out, quick comedy and a debut romance make the backdrop for an exciting month of entertainment at the New Victoria Theatre. Matthew Bourne’s production of The Red Shoes Tuesday February 4th – Saturday 8th A tale of obsession, possession and one girl’s dream to be the greatest dancer in the world. Once Monday February 10th – Saturday 15th The uplifting yet yearning story of a Dublin guitarist busker who falls unexpectedly in love with a young Czech immigrant fellow musician. Believe – The Cher Songbook Sunday February 16th A concert to turn back time and celebrate the Goddess of Pop, Cher. www.atgtickets.com/venues/ new-victoria-theatre

PRESIDENT’S COLUMN

THE PRESIDENT’S VIEW

HAVE WE LOST SIGHT OF WHAT

SOCIAL MEDIA IS FOR?

by Steve Coburn

s we’ve moved into 2020, I’ve seen many people taking a very public holiday from Social Media. I’ve not been brave enough to do the same, yet. But it has made me think. Twitter seems to be an endless stream of ‘micro adverts’, LinkedIn has become the new way of ‘cold-calling’ you, and Facebook is a place for Trolls and Rants. You can see why people are tired with it all. LinkedIn is a very important platform for our business still. There’s a lot of very valuable content on there, and I use it as a stream of news and comment that’s been curated for the business-world by my own peers. It’s the platform that I spend the most amount of time on and one that actively engages me in two-way conversations. I do wish that people would stop using it to ‘cold call’ though. I often receive more than 10 Connection Requests a day.

You know what’s going to happen, but you agree to connect anyway. And then, there it is, the immediate follow-up… “Thanks for connecting, tell me what you do. By the way, here’s 5 paragraphs on what I do. Can I arrange a 10-minute call with you to explain why you need it?” Yes, it’s frustrating – but, I’m happy to forgive. It’s a business networking tool after all. It is an inbox that’s too far out of my eyesight to fully control though. Twitter still works for me too. It’s great for immediate news and activity. I love the updates from EM3 and Surrey Chambers. But, it’s hard when you use it to mix business and personal. Do the people from the Classic Car Clubs care about the latest development from Microsoft Office 365? But, Facebook is becoming a real problem for me. It’s great for family and friends. And, it used to be great for connecting with the local community. But, I’m not so sure anymore.

Camberley High Street is often berated in the local Camberley Chat Facebook group. People moan that it’s tired and needs to be updated. Then, when the Council start work on a £4.4m scheme to update it, those very same people moan that the works are inconvenient. No-one has a good word to say about the place they live anymore. The local Facebook groups have become a place that breed negativity and a hatred of people’s local surroundings. I know the answer – I should take a break and leave those groups. But, I stay because I want to know what people are saying. I want to understand all the diverse opinions that exist in this world. I think it’s healthy to know that people see things differently to you. But, I wish people could be a little more positive, and informed, about the things they comment on. Is anyone else considering taking a Social Media Holiday? Tweet me to let me know…

JOIN THE CHAMBER “Surrey Cham bers of Commerce is the county’s larg est independ ent, not-for-proﬁ support organ t business is businesses to ation that helps connect loca lly, nationally a nd globally in order to gain custom suppliers an ers, d knowledge.”

CAN YOUR BUSINESS AFFORD NOT TO BE A MEMBER OF SURREY CHAMBERS OF COMMERCE? Sitting at the heart of the business community, Surrey Chambers of Commerce connects you to opportunities, skills, knowledge and valuable contacts. We can help you grow and develop, by promoting your business, introducing you to new customers, keeping you informed and representing you locally, regionally and nationally.

ith a membership representing businesses of all sizes across every sector of the economy, the Chamber works hard to ensure that the continued prosperity of Surrey takes into account the needs of business, as well as providing a range of high quality services to help businesses to grow and meet new potential customers, including making introductions into over 40 countries. Surrey Chambers of Commerce is an integral part of the Surrey business support network and alongside its partners offers specialist advice, knowledge and information on a wide range of issues facing local businesses.

you the chance to enhance your business network, find new customers and meet like-minded and other successful business people. Expand your network overseas – we provide friendly, professional advice and assistance and help you obtain necessary export documentation. Our relationship with 28 accredited overseas British Chambers means we can introduce you to our global network of experts to make your journey much easier.

We can:

Develop you and your workforce’s knowledge and skills – we run a range of training events throughout the year and can introduce you to a variety of training providers.

Connect you to other businesses – we run over 100 events a year that give

Represent you – we believe it is important that you and your business are fairly represented locally, regionally, nationally and, where appropriate, internationally on issues affecting business. We work closely with Surrey County Council, the eleven local borough councils, district and two Local

Help you to ﬁnd new customers – raise your profile, increase your brand awareness and generate new business by using our website, publications and database to communicate with thousands of business people.

Enterprise Partnerships and we feedback and provide input to the British Chambers of Commerce who talk directly to government, influencing policy and strategic decisions. Support your local community - we are passionate about contributing to the wider community and encourage you to work with us. We support a variety of local initiatives, providing you with the chance to give something back, whilst raising your company profile. Save you money - we can provide you with a variety of discounts designed to save your company money. As well as national deals you will benefit from exclusive discounts offered by other Chamber members. You too can offer a special member to member deal.

Call: 01483 735540 Email: sarah.butcher@surrey-chambers.co.uk Visit: www.surrey-chambers.co.uk

CHAMBERS

news

Surrey Translation Bureau rebranded with new website

he new website features a much sleeker user interface, which will streamline visitors’ experience and increase overall engagement. The rebrand is both striking and simple and echoes STB’s professional growth and the experience that it has garnered over the years. The company has significantly more depth now than it did at its inception in 1984 and the signa-

ture shade of purple has been adjusted to reflect this. Marya Jabeen, Marketing Manager at STB, says, “I am confident our upgraded website will offer our users a more enhanced experience with clearly defined content, a simple layout and, overall, a professional outlook.” www.surreytranslationbureau.co.uk

Wedding accolades for Hartsfield

artsfield Manor, the 19th century manor house hotel based in Betchworth has been awarded two awards by popular online wedding website Wedding Dates.

The venue has been voted as the best venue in the South East region as well as the best venue in Surrey. The venue hosts weddings every weekend in its 16 acres of glorious grounds which overlooks the outstanding Surrey Hills and is looking to increase that number with the addition of an outdoor gazebo soon to be available for those couples looking for the flexibility to hold their ceremony in the grounds and reception inside the stunning manor house.

Raising money for The Giant Pledge

n December, Hartsfield Manor raised £1500 for The Giant Pledge from the a series of Christmas wreath making evenings. The Manor Collection hotel group have so far raised in excess of £12,000 for the charity. The events were run in partnership with local gardener Renée Carter, AKA ‘The Girl Who Gardens’ and Holborns stores. Some of the materials were gathered from the glorious grounds at Hartsfield Manor. Giles Thomas, Operations Director of The Manor Collection said. “We love supporting The Giant Pledge as they are a local charity and we really do enjoy offering a fundraising event that’s a little bit different. We’ve held quiz nights, family fun days and Easter egg hunts for The Giant Pledge and have every intention of continuing to support them”. www.hartsfieldmanor.co.uk

www.hartsfieldmanor.co.uk

Beard celebrates 125 years

amily-owned construction firm Beard has published a book marking 125 years of the company. ‘125 Years of Construction 1892– 2017: A Family Story’ traces the history of the firm through five generations of the Beard family. Author Alan Beard, grandson of the firm’s founder, said: “This has been a real labour of love for me. We have always been a proudly family-run firm; tracing its history has also en-

abled me to learn much more about my own family’s past. “I have been thrilled to find so many photographs and other material still available, and also to discover the real affection the firm is held in by its staff, past and present.” To obtain a copy go to www.beardconstruction.co.uk or call 01793 868 000.

Success usually comes to those who are too busy to look for it BUSINESS WISDOM

NEW MEMBERS

Surrey Chambers of Commerce welcomes its latest member companies

Crest Coaching & HR Contact: Desiree Anderson Tel: 07956 438082

Patrick Parsons

Contact: Nick Stilwell Tel: 01276 700400 www.patrickparsons.co.uk

The Connected Event Group Concepts Factory Contact: Gabriele Richardson Tel: 07515 354918 www.conceptsfactory.co.uk

Intralan Group Ltd Contact: Mark Dressel Tel: 0344 0 7000 www.intralan.co.uk

Contact: William Prosser Tel: 07736 886747

ATP Technical

Contact: Simon Bartington Tel: 01784 392964 www.atptechnical.com

Home Instead Senior Care Contact: Christopher Daly Tel: 01483 488222 www.homeinstead.co.uk

hen you join Surrey Chambers of Commerce, your company details automatically get listed on this page alongside fellow new members. What a fantastic way to let the Surrey Business community know you are out there and ready to get those all-important connections. If you are looking to join Surrey Chambers then please do get in touch with either: sarah.butcher@surrey-chambers.co.uk noah.pesci@surrey-chambers.co.uk tom.woods@surrey-chambers.co.uk or call 01483 735540. We look forward to hearing from you!

POLICING SURREY

SURREY POLICE

Out of sight, not out of mind Surrey Police and Crime Commissioner David Munro salutes the police staff working behind the scenes

n every business and organisation across the country there are those people whose work may often go on behind the scenes but are absolutely vital to its success – the unsung heroes. I believe in policing we have more than our fair share. Our frontline police officers put themselves in harm’s way to keep residents safe on a daily basis and are rightly lauded by the public for their dedication, bravery and professionalism. They are the visible face of policing and from speaking to many residents across Surrey – I know they are well loved by our communities. The main complaint I get from people is that they want to see more of them on our streets and I agree. What can be harder to explain to the public is the invaluable job that our police staff do around the clock to support the work those officers are doing on the ground. In the last decade policing has operated in a tough financial climate where difficult choices have had to be made and I’ve often had people saying to me ‘Why don’t you just cut staff roles and put more police on the beat?’ It’s not that simple of course. Our staff roles are many and varied and put simply - without them, the organisation would cease to function. For example, we must ensure our officers have the right training, the right kit, the right IT support and are paid on time. We have call handlers that work in our contact centre answering our 999 and 101 calls, front counter staff dealing

with the public, civilian investigators that help keep officers out visible to the public and our Police Community Support Officers out in our neighbourhoods. They all are vital functions and all carried out by our staff. This of course is just the tip of the iceberg. At the time of writing this, my office is currently carrying out our annual survey on my proposals for the level of police council tax for 2020/21, known as the precept. The extra money we were able to raise last year has provided an additional 79 officers and operational staff as well as preventing the loss of 25 other posts. I am pleased to say those extra recruits will all be in post or doing their training by May of this year. Added to this, Surrey is set to receive central funding for an extra 78 police

officers over the next year as part of the government’s three year programme to increase police officer numbers nationally by 20,000. The council tax options I have presented to the public for this year is a 2% inflationary increase which would allow Surrey Police to maintain a steady course or a 5% increase which would allow investment in more officers and some of those crucial staff roles to complement them. As we enter a new decade, I believe the future is bright for policing in Surrey with more officers being put back into our communities which I know the county’s residents want to see. Whilst our police officers on the frontline are rightfully seen as the heartbeat of local policing – it is important to remember those crucial staff roles behind the scenes that help make them tick.

Brexit and Trade

y the time you are reading this article, the UK and the EU are likely to be in a transition period until December 2020 whilst they negotiate and establish a future trading relationship for UK and EU businesses beyond December 2020. Whilst both sides seem to disagree that a trading deal can be concluded by 2020, this transition period allows a ‘ business-as-usual’ period for businesses, it is important that all businesses – not just those directly ad immediately affected – should be undertaking a Brexit ‘health check’ and a broader test of their existing business plans. Recent figures released from the Department of International Trade (DIT), and by the Office of National Statistics (ONS) show that for the 12 months to September 2019, UK exports to outside the European Union grew nearly five times as fast as exports to countries inside the bloc. These figure show that there are massive opportunities for British businesses to export their goods and services across the world, with markets such as the USA and Japan showing the greatest growth, whilst upcoming and developing economies in Africa and South East Asia continuing to grow steadily. If you only export to the EU, it might be beneficial in investing resources into exploring possible future exporting

markets outside the EU and we are able to help with this, through our Global Chamber Network, a comprehensive international network of British Chambers of Commerce and business groups located across the world, that drives two-way commerce and business between each location and the UK. For further information, please visit the British Chambers website (https://www.britishchambers.org. uk/page/global-business-network) or contact the International Trade department at Surrey Chambers.

Incoterms® 2020 Rules

As of 1st January 2020, the latest edition of Incoterms® came into effect. Since the last revision in 2010, much has changed in global trade and, for UK/EU companies especially, uncertainty about future trading agreements means contract terms must be resilient and effective to minimise disruption. The four groups and the 11 Incoterms® 2020 Rules are like the 2010 set but some delivery points, obligations and responsibilities for costs have been amended to make the new

In with the new... By Gary Hayes, International Trade Manager at Surrey Chambers of Commerce

INTERNATIONAL TRADE

...out with the old

set less ambiguous and more relevant to the practice of international trade. The use of Incoterms® 2010 Rules can still be applied, especially for contacts that had been agreed in the last decade, however, it is now more vitally important to clearly indicate the agreed Incoterms® Rule and the version that is to be applied. Failure to do so, may result in additional costs being incurred or disputes between the buyer and seller occurring. The latest Incoterms® 2020 Rules Book is now available to purchase in printed form and digital copy from the ICC website (https://2go.iccwbo.org/ incoterms-2020)

How we are supporting exporters in 2020

Over the past six months, the International Trade department have been busy working on new services that we can provide to businesses, as well as improving the services that we currently already supply. Export Documentation will become crucial over the next year and to help us maintain a fair and comprehensive service, we will be launching two new document application options on our e-z Cert online platform, Priority

Standard and Premium Express. Further details of both these services will be released in due course.

Surrey Chambers are working with SGS (Société Générale de Surveillance) on a pilot project to introduce certificate of conformity referrals in e-z Cert, which will assist in simplifying the export process for export documentation customers. SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. As of October 16th, a new function was added to e-z Cert allowing users to check whether a certificate of conformity is required for their goods when they are applying for a certificate of origin for exports to any of the following destinations: • Algeria • Burundi • Cameroon • Egypt • Ethiopia • Gabon • Ivory Coast

• Kenya • Kuwait • Nigeria • Qatar • Saudi Arabia • Tanzania • Uganda • Zanzibar

At the end of the application process for certificates of origin, a new window will appear and advise the applicant that a certificate of conformity may be required for the shipment. The user will then be able to submit an enquiry to SGS who will advise if a conformity certificate is needed and direct users to the SGS Exporter Portal to apply. This new system will allow Surrey Chambers of Commerce customers to know their conformity requirements and help prevent delays in the shipment of goods.

If you have any comments or enquires about any of our International Trade service, please contact the team at export@surrey-chambers.co.uk

To ﬁnd a full list of our 2020 events visit www.surrey-chambers.co.uk/event-listing

February 5th

HAVE YOUR CAKE AND EAT IT! Event Time: 14:30 - 16:30 Event Theme: Networking PM Price: Member Rate: £25.00 +VAT Non Member Rate: £35.00 +VAT Event Location: The Elvetham Hotel Fleet Road Hartley Wintney HOOK RG27 8AS

Surrey & Hampshire Chambers of Commerce invite you to our afternoon networking. Following on from last years success, this is the perfect opportunity to grow your business connections by meeting a wide range of companies from locations around the Surrey and Hampshire border.

neighbouring county - these are the sort of networking sessions where these partnerships blossom! The flexible format also combines both general networking and some facilitated networking, to ensure you make the most of the afternoon and have the chance to speak with as many businesses as possible. These are always incredibly popular events, so why not join us at the beautiful Elvetham in Hook in a bid to raise your business profile and meet potential new clients! Plus. there’s cake. And that’s always a plus! Don’t forget to bring plenty of business cards!

It may be that you’re looking to catch up with an existing supplier or perhaps you’re searching for an opportunity to grow your network and expand your business into the

February 11th

NETWORKING BREAKFAST

Event Time: 07:30 – 09:30 Event Theme: Networking AM Price: Member Rate: £20.00 + VAT Non-Member Rate: £25.00 + VAT Event Location: Hilton Cobham Hotel Seven Hills Road South Cobham KT11 1EW Our Calendar is full of interesting and exciting events just for you, we love to cover topics that are relevant to you and your business. From the dreaded B-word all the way to ensuring you have a happy and engaged workforce, we’re here to inform and assist your business. However, we understand making new contacts & gaining new clients is at the top of your list. Therefore we run our Networking

Breakfasts, these run monthly and give you a chance to meet new people, learn something new from a possible guest speaker, and most importantly, start the day off right with a breakfast! Hosted by one of Chambers events team, we like to keep the agenda simple: Networking, breakfast and then a little more networking – We told you it was going to be simple! To break up the networking we like to throw in one or two activities. Nothing too difficult or daunting, but just to get you all talking! “Really great start to the day. Met some nice people and established some interesting relations with avenues I can follow up on. Thank you.” - Kerry Holloway, Birtley House Nursing Home “Good atmosphere, nice mix of attendees, and the ice-breaker bingo!” - Feedback Survey

SURREY CHAMBERS

EVENTS DIARY

2020

February 20th SURREY YOUNG PROFESSIONALS

Event Time: 18:00 – 20:00 Event Theme: Networking PM Price: Member Rate: Member Rate: £20.00 + VAT Non-Member Rate: £25.00 + VAT Event Location: The Guildford Harbour Hotel 3 Alexandra Terrace Guildford GU1 3DA Surrey Chambers of Commerce are bringing new life into our Surrey Young Professionals Networking Evening! We are taking 2020 by storm and mixing up with some new venues! We’ve all been new to an industry before; new to a company, new to a social scene, new to networking. But it’s not always easy and doesn’t come naturally for many.

And yet it’s something we all do daily. So, we thought, why not change this as early on as possible? Our SYP networking evenings are therefore a little more informal, in a laid-back, less corporate setting. Unofficially for under 35’s but nowadays nobody cares what age you are, all that matters are that you’re looking for a great evening of networking, so all are welcome! Find us at The Long Bar at the Harbour Hotel and enjoy a free drink on us! Be greeted with an arrival drink, break the ice and create new conversations and connections, and find your networking ‘patter’ over drinks and nibbles in a relaxing environment.

March 4th SURREY TECHNOLOGY FORUM Event time: 12:00 – 15:00 Event theme: Technology Forum Price: Member Rate: £25.00 +VAT Non Member Rate: £30.00 +VAT Surrey Technology Centre 40 Occam Road Guildford Surrey GU2 7YG Surrey Chambers of Commerce has been representing and supporting businesses across Surrey for many years. As a membership business its aim is to provide services and benefits that add value to the diverse range of business based in the region. After a few years break, we are bringing back this forum in force, newly designed for 2020! Surrey is a vibrant county with businesses that are leaders in all different aspects of technology; from

manufacturing and engineering; from industry to academia; from space to medicine. The Technology Forum has been created to support these organisations and to give them the opportunity to meet, develop and share ideas. 12:00 12:15 12:20 13:00 13:20

Drinks Reception & General Networking Guests to be seated Buffet served Introduction & Welcome Guest speakers

Surrey Chambers

GOLF 2020 SOCIETY Surrey Chambers of Commerce Golf Society (SCGS) has been running for 24 years and offers the opportunity to play some of Surrey’s finest courses and to entertain guests in a relaxed and mildly(!) competitive environment. By Tara Wavre

pen to all business owners or senior executives, the society’s main strength is the quality of the venues attended, including Swinley Forest, New Zealand and Hankley Common. As we move in to 2020, I am delighted to announce that our order of merit winner, sponsored by RSM, was Andy Drees with a total score of 103. Andy is pictured here winning a different trophy at our Burhill Major in April 2019 with his team NGA. Andy was due to receive the Order of Merit Trophy and prize at Hankley Common on the 21st January. We are playing some truly excellent courses this year. As well as our firm favourites we are also visiting both Liphook and Tandridge for the first time in a long time. Following on from the success of our Burhill Major in 2019 we will be having our 2020 major at Tandridge in April 2020 (see the 2020 Major info box). Society days are a great chance to entertain clients or reward employees for all their hard work. We see a mix of all these preferences at our society days, so come as an individual to meet new people or come as a group for a fantastic chance to bond, you are very welcome whatever you choose. Last year saw over 500 golfers play with the society, so if you are looking to network with a difference, forge new business relationships or reward colleagues and clients, I hope to see you on the course in 2020. Please contact Tara.Wavre@Surrey.chambers. co.uk to book on to a SCGS day or ﬁnd out some more information.

GOLF The 2020 Major Surrey Chambers Golf Society invites you to join us at Tandridge Golf Club for our annual major on the 20th April 2020. We will be accepting bookings for teams of four for a shotgun start. This is a chance to put together a team to reward colleagues, thank clients or, if you're feeling competitive, play to win! Meet: 8am for coffee & bacon rolls Tee off: 9am Dinner: 2pm Price: Members: £95+VAT pp, Non-Members: £105 +VAT pp To book a spot for your team please email Tara.Wavre@Surrey-Chambers. co.uk

2020 FIXTURES: February 25th West Hill

March 24th Foxhills

April 20th Tandridge

May 19th

Coombe Hill

June 11th Hindhead

July 1st

Worplesdon

2020 SPONSORS

August 5th

Camberley Heath

September 9th New Zealand

November 12th Swinley Forest

December 1st

HEADLINE SPONSOR

ORDER OF MERIT SPONSOR

Woking GC

Sponsor a CHAMBER EVENT

urrey Chambers of Commerce holds over 100 events a year spread across the county. We host regular breakfast meetings, industry specific forums and corporate dinners perfect for entertaining clients. These events are designed to

Option 1: £300+VAT PRE-EVENT • Marketing flyers - the words ‘sponsored by’ and your company logo on event flyer. • Company logo on Surrey Chambers website against sponsored event of your choice. • Promotion of the event included in weekly newsletter. AT EVENT • One complimentary place. • Event ‘sponsored by’ and company logo on delegate list; copy for each attendee. • Opportunity to display corporate banner and literature. • Acknowledgement by Chamber representative for sponsorship at event. • Tagged on Twitter/Instagram social media platforms.

give you the chance to enhance your business network, find new customers and local suppliers, and meet other dynamic business people. Sponsoring a Surrey Chambers event allows you to raise your profile and brand awareness within the county and showcase

Option 2: £750 +VAT

Option 3: £1500 +VAT

PRE-EVENT • Marketing flyers - the words ‘sponsored by’ and your company logo on event flyer. • Company logo on Surrey Chambers website against sponsored event of your choice. • Promotion of the event included in weekly newsletter. • Hyperlink on the respective Surrey Chambers website page, through to your own website.

AT EVENT • Two complimentary places. • Event ‘sponsored by’ and company logo on delegate list; copy for each attendee. • Logo on delegate badges. • Opportunity to display corporate banner and literature. • Acknowledgement by Chamber representative for sponsorship at event. • Opportunity to speak briefly at event (up to 10 minutes). • Tagged on Twitter/Instagram social media platforms.

AT EVENT • Up to 10 complimentary places / table of 10. • Event ‘sponsored by’ and company logo on delegate list; copy for each attendee. • Logo on delegate badges. • Short bio and accompanying photos in event programme. • Opportunity to display corporate banner and literature. • Acknowledgement by Chamber CEO for sponsorship at event. • Opportunity to speak briefly at event (up to 15 minutes). • Tagged on Twitter/Instagram social media platforms.

POST EVENT • Logo included in post-event email to attendees. If you are interested in sponsoring a Surrey Chambers of Commerce event, please contact: Hannah.Joslyn@surrey-chambers.co.uk or call 01483 735540

your expertise as a company. By sponsoring an event you can take advantage of the Surrey Chambers of Commerce database and reach your target audience. It’s the perfect opportunity to make new connections and be seen to be leading and influencing.

POST EVENT • Logo included in post-event email to attendees. • Thank you feature in newsletter and social media.

NATIONAL NEWS

t’s that time of year again when Brits resolve to up their fitness regime. According to the latest research from Mintel, over the last five years, private health and fitness gym membership has leapt up 15%, with the number of members rising from 5.3 million in 2014 to an impressive 6.1 million in 2019. Meanwhile, total revenue for the UK private health and fitness club market is estimated to have reached nearly £3.4 billion in 2019, growing a healthy 4.1% since 2018.

Crowdfunding is seen as the most gender equitable form of investment. The proportion of equity deals secured by teams with a female founder increased from 14% in 2011 to a high of 21% in 2017.

ore than 36% of retailers think that leaving the EU will have mostly negative effects on their business over the next five years. 31.9% are expecting more negative impacts and 4.3% anticipate strongly negative consequences. However, over 25% think Brexit will either be very beneficial or will bring more positive than negative results, according to a survey carried out by IRX, the leading e-commerce Expo, digital marketing event and retail conference.

at a GLANCE NEWS AND VIEWS FROM AROUND THE GLOBE

he government fightback against the next recession should include pumping as much as £50bn into green projects, in a move that would help reboot the economy and tackle the climate emergency, according to The New Economics Foundation. In the event of a

recession, it said the government should spend around £30bn to decarbonise the economy, by investing in renewable energy projects, planting trees, transport infrastructure, electric vehicles, and retrofitting homes with new insulation.

tarbucks is offering a meditation app to their employees in a bid to support the mental health of their employees. The coffee giant has added guided meditation app Headspace to the benefits that their employees will receive. The app —which is a subscription service — includes specific programs designed to help individuals with anxiety, stress, as well as many other mental health issues.

Thirty is the age most Brits give up all hope of finding their dream job, according to new research. More than 34% of Brits believe they lack the confidence to pursue their dream job whilst 47% of workers feel completely trapped in a job they hate, with 34% claiming their current role is incredibly stressful, 31% that it’s exhausting, and 19% saying it’s just plain boring, according to a study by the Association of Accounting Technicians (AAT).

An estimated

54%

of the planet’s 7.5 billion humans live in cities, and by 2050 almost 70% of 9.7 billion people are expected to inhabit urban areas, according to latest United Nations projections.

What hurts the victim most is not the cruelty of the oppressor but the silence of the bystander BUSINESS WISDOM

A safe pair of hands

at the Bank of England?

Andrew Bailey takes over as the Governor of the Bank of England in March. Seen as the ‘safe choice’, does this mean the government is still worried about the implications of Brexit? And was this a missed opportunity to have the first ever female Governor? By Ian Trevett

he appointment of Andrew Bailey as the incoming Governor of the Bank Of England has been met with almost complete indifference by the popular media. There are few positions which are more important for the future prosperity of the UK, but no-one seems remotely interested. Bailey may well be fascinating company and enormous

fun, but the subdued reaction suggests that no-one is particularly excited by a Bailey-run Bank of England.

anonymous chap who you could walk by in the street without recognising him.

Maybe this is how it should be. Bankers are supposed to be boring. Being entertaining should not necessarily be on the CV of the person who is charged with looking after our finances. Perhaps the ideal Governor is an

His predecessor, Mark Carney, was anything but anonymous. When he was revealed as Governor in 2012, he was dubbed the “rock-star” central banker. Carney seemed to revel in the spotlight, especially when contradicting

THE BIG STORY government predictions of a rosy post-Brexit economy. Bailey is more likely to keep to the script, but is his appointment an acknowledgment that Brexit is far riskier that Johnson and co. publicly admit? If Brexit throws the economy into turmoil, a steady hand on the tiller would be essential. There were more colourful options. The Guardian’s Larry Elliott reported: “The former central bank governor of India, Rajan Raghuram was approached. There was talk of Janet Yellen, the former US Federal Reserve chair, getting the gig. There was even speculation, never with any foundation, that the government might look to Mario Draghi, the former president of the European Central Bank. Other names considered were Minouche Shafik, the director of the London School of Economics, and Santander UK’s Shriti Vadera – either of whom would have become the Bank’s first female governor.” Boris Johnson apparently favoured Gerard Lyons, a Brexit supporter who had worked for Johnson when he was mayor of London but he was viewed as a riskier choice by the Treasury. Elliott drew the conclusion that, “The fact that the prime minister could see the merits of a safe pair of hands suggests that the government might

“The Bank of England will soon have a new Governor who will spend less time on keeping the Davos set happy with platitudes on climate change” not be quite as upbeat about the immediate prospects for the economy as it made out while campaigning for re-election.” However, hiring a respected banker doesn’t necessarily reveal the government is bracing itself for a seismic shock. Many commentators believe exactly the opposite, welcoming the end of Mark Carney’s reign. Matthew Lynn, writing in The Spectator is particularly bullish, writing: “One thing we can be sure of about the Johnson administration is that it likes to spend money. We will learn how much exactly when the Chancellor unveils his budget. But it is going to be a lot. A mixture of higher spending, some tax cuts, and increases to the minimum wage will deliver a massive stimulus. “…The Bank of England will soon have a new Governor who will spend less time on keeping the Davos set happy with platitudes on climate change and more on delivering growth… The new

Governor wouldn’t have been appointed if he didn’t want the UK to grow faster.” How safe is Andrew Bailey? Bailey joined the Bank in 1985 and stayed there until 2016 when he moved to head the Financial Conduct Authority (FCA), Britain’s consumer-finance regulator. In his 31 years at the Bank he worked in many roles including deputy governor and chief executive of the Prudential Regulation Authority, a financial-stability arm of the Bank.” He has received plaudits and brickbats. The Chancellor Sajid Javid lavished praise upon Bailey reminding us that, “During the financial crisis, he led the teams who were on the front line of the Bank’s response… He emerged from the most serious crash in living memory with his reputation enhanced.” Conversely the critics point to several instances where the FCA, under Bailey’s leadership, acted far too slowly to address significant financial scandals.

you could have 200… There is no end to it, unless you are focused and able to apply judgment around that focus.” (Source: Ross Clark, The Spectator)

Last year, investors were rocked by the closure of the the Woodford Equity Income Fund, even though the FCA had known in November 2017 that Woodford’s fund had broken its rules on liquidity. The former Pensions Minister Ros Altmann accused Bailey’s FCA of being “asleep at the wheel”. The highest profile criticisms came in the wake of the London Capital and Finance (LCF) scandal. The New Statesman’s Will Dunn wrote, “Bailey’s short tenure at the FCA has not been without incident. [In December], protesters gathered outside the regulator’s head office in east London. The demonstrators were former investors in London Capital and Finance, which offered tempting returns from products that were marketed as fixed-rate ISAs that were actually invested into riskier mini-bonds. The FCA was told about LCF’s mis-selling in November 2015, but failed to act for more than three years. When the company collapsed into administration in April, more than 11,000 people lost savings totalling over £236m.”

Sajid Javid, Chancellor of the Exchequer

Ironically for a man who was charged with policing financial conduct, he was never in favour of regulation going too far. Asked in 2011 as to whether banks should face extra regulation in light of the banking crisis he said: “If you take intensive and intrusive [supervision] literally, there is no end to it. Take one of the big banks: there are probably a dozen prudential supervisors working on a big bank, but you could have 120,

Outgoing Governor of the Bank of England Mark Carney

Aside from question marks about cases such as the LCF scandal, few question his ability to take on the role of the Governor. The Economist concludes, “Mr Bailey is the holder of a Cambridge doctorate in economic history and has years of experience in dealing with monetary-policy issues. Few doubt his competence in this area. But he adds to that a knowledge of financial regulation and, according to former colleagues, an easy but effective management style. ‘There’s no intellectual vanity,’ says one. “Bailey is likely to focus on the Bank’s core responsibilities of monetary and financial policy.” This focus is a reference to Mark Carney’s tendency to speak out on matters beyond the bank’s monetary policy, notably on climate change and his strong views on Brexit.

Dame Minouche Shafik, tipped by many to succeed Carney

THE BIG STORY “There are now more Andrews on The Bank of England’s Monetary Policy Committee (MPC) than the total number of women (one!)” Inevitably there are divergent views on Carney’s legacy, although it is widely recognised that he has steered the country through turbulent times - notably a weak post-crash economy and referendums on Brexit and Scottish independence.

first Andrew to be appointed in a role that has since 1694 been held by 18 men called John, 13 men called William, seven Samuels and five Thomases. The next opportunity for a woman to become the first female governor at the Bank will be in 2028.”

One former senior Treasury official, Nick Macpherson, said: “The Bank is now a much more confident institution: it is more at ease with independence and therefore more prepared to work with the Treasury to solve the deep problems facing the British economy.”

The BBC’s Nell Mackenzie highlights the stark gender divide: “The Bank admits it could do better. In its annual report, it said it was set to miss its own diversity targets, despite efforts to recruit and retain more women and BAME staff.

Paul Dales, UK economist, at Capital Economics, said: “Under Mr Carney’s watch, the Bank has become more transparent.”

“… Women now hold almost a third of senior management roles, a big improvement from 17% in 2013, but still below the target of 35%. Meanwhile, only 5% of senior Bank staff identify as BAME.”

Perhaps Carney’s legacy was that the economy held together during an extended period of political turmoil. He can walk away with the proud boast that the UK never suffered a recession under his watch. The economy has grown in every single quarter, but wages have stagnated and household debts remain worryingly high. Carney has been now been appointed United Nations Special Envoy for Climate Action and Finance. The Boys’ Club Bailey may well be the right man for the job, but is he the right person? In our sister title Dynamic, we have raised the issue that there are more FTSE 100 CEOs called Dave than all women CEOs combined. There are now more Andrews on The Bank of England’s Monetary Policy Committee (MPC) than the total number of women (one!). Will Dunn, with a heavy serving of sarcasm wrote, “The appointment is at least a win for diversity; Bailey is the

She concludes, that “the lack of diversity at the top is glaring.” For some time, the bookies’ favourite for the role was Dame Minouche Shafik, who became vice president at the World Bank when she was just 36, is a former deputy governor of the Bank and is currently a director at the London School of Economics. Shafik, it appears, may have been the victim of a different kind of bias: her opinion of Brexit. Boris Johnson only allowed candidates to stand for the Conservative Party if they signed up to his Brexit policy, and he has now applied the same binary approach to the Bank of England role. For Johnson it was a case of ‘My way or the highway’. Johnson may have a supportive man at the bank, but the price is a reinforcement of the assumption that the Bank of England remains firmly stuck in the past as one of the few remaining exclusive boys clubs.

But the decision has been made and Bailey has been selected as the man for the job. It is likely that Bailey’s profile will be nowhere near as public as his predecessor. He won’t mind that. For the Governor of the Bank of England, a lack of headlines usually equates to a job well done.

Fact File Bailey is frugal in personal life, living in a three-bed suburban semi and driving a 2004 Volvo. He supports West Bromwich Albion and is a big Bruce Springsteen fan. While in London tackling the 2008 banking crisis, his wife Cheryl was in their holiday home in the Idaho mountains, ﬁghting off an invading grizzly bear. His long service at the Bank of England, lead to him being dubbed ‘Bailey of the Bank’ You may recognise his signature. From 2004-2011 in his role as Chief Cashier, his signature appeared on hundreds of millions of UK bank notes.

Roll on 2020... Private sector activity contracts at end of 2019 P

rivate sector business activity continued to fall at the end of 2019, extending the current sequence of contraction to four months, according to the latest NatWest PMI® data. The rate of decline softened from November and was only mild overall, however. Weighing on the performance of the private economy was a further reduction in workforce numbers, although the rate of job shedding eased and was only fractional. Meanwhile, order book volumes rose for the first time in eight months amid reports of better demand conditions. The headline NatWest South East Business Activity Index – a seasonally adjusted index that measures the combined output of the region’s

manufacturing and service sectors – posted 49.4 in December, up from 48.9 in November. This signalled a fourth consecutive contraction in private sector activity, albeit at a softer rate than in the previous month. Manufacturers reported the sharpest decline, with output falling for the sixth consecutive month and solidly overall, while services activity fell modestly. Private sector firms reported a renewed increase in new business during December, with order book volumes rising for the first time since last April. That said, the rate of growth was only mild and subdued in the context of historical data. This improved trend was also seen across the UK as a whole, where order book volumes

“The South East ended 2019 on a weak footing, with private sector activity contracting for the fourth month in a row”

Key Findings • Output declines for fourth month in a row • Job shedding continues, but at softer rate • New business rises for first time since last April

rose for the first time in five months. By sector, service providers drove the overall rise, while goods producers continued to report deteriorating order book volumes. December data highlighted a further reduction in workforce numbers, extending the current sequence of decline to five months. The rate of job

Demand Private sector firms reported a renewed increase in new business during December, with order book volumes rising for the first time since last April. That said, the rate of growth was only mild and subdued in the context of historical data. This improved trend was also seen across the UK as a whole, where order book volumes rose for the first time in five months. By sector, service providers drove the

also increased during December, quickening slightly from November, as companies shared cost pressures with their clients.

BUSINESS SURVEY

Outlook Finally, firms remained confident that output will rise over the coming 12 months in December. The level of positive sentiment strengthened to the highest for six months.

South East Business Activity Index sa, >50 = growth since previous month

70 60 50 40 30 '97

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COMMENT

Stuart Johnstone, Managing Director, London & South East, Corporate & Commercial Banking shedding softened from November and was only fractional, however. Private sector firms continued to reduce their backlogs in December, as has been the case in every month for over a year. That said, the rate of backlog depletion was the slowest since last February. As has been the case for almost seven-and-a-half years, firms recorded an increase in cost burdens. Panellists associated the rise with higher raw material and wage costs, as well as unfavourable exchange rates. Moreover, the rate of price inflation quickened from November and was sharp. Average prices charged by private sector firms also increased during December, quickening slightly from November, as companies shared cost pressures with their clients. Finally, firms remained confident that output will rise over the coming 12 months in December. The level of positive sentiment strengthened to the highest for six months.

“The South East ended 2019 on a weak footing, with private sector activity contracting for the fourth month in a row, although the rate of decline softened from November and was only mild. Weighing on the performance of the sector was a further reduction in workforce numbers, although the job shedding eased to a fractional rate.

rising for the first time since last April and output expectations for the coming year strengthening to a six-month high.”

“The manufacturing sector continued to weigh heavily on the overall performance of the South East, with goods producers recording the quickest fall in output for the second month running. “There were some positive signs, however, with incoming new business

Stuart Johnstone

METHODOLOGY The NatWest South East PMI® is compiled by IHS Markit from responses to questionnaires sent to South East companies that participate in IHS Markit’s UK manufacturing and services PMI surveys.

THE

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LEGAL

Managing data risk keep ahead of the game Calculating the potential losses resulting from a data breach is diﬃcult to determine, as is trying to assess the appropriate and proportionate approach to insuring and managing such risks. Commercial specialist Rebecca Leeves offers advice has grown substantially: specific policies covering breach notification, legal fees and claims, and stand alone cyber policies are becoming the norm. Insurers are reviewing their existing approach to policies and expressly excluding data breaches and data issues which may have previously been covered by other more general policies, such as professional indemnity insurance or director and officers insurance.

he risk of getting data handling wrong combined with an increase in cyberattacks presents the perfect storm for businesses that fail to plan; but the financial and reputational consequences of a data breach demand attention. So what should you be doing? Assess – and mitigate – the risk Undertaking a data protection audit on your business is a good way of determining your exposure and identifying where the risks lie. It’s also a good way of demonstrating compliance with the GDPRs. An audit could identify the value of data held within the business, the areas where work and security measures are needed, and include a review of the policies and procedures in place for managing data breaches. Of course the real value of the audit lies in the follow-up – use it to inform positive protection measures which could take in policies, procedures and training.

Taking the time to consider your current protection and potential exposure could prove to be time – and money – well spent. Check the small print Reviewing your existing contracts with customers and suppliers and creating an internal approach to liability and indemnities is useful. When it comes to measuring your potential exposure take a look at the caps on liability that you, your suppliers and customers have agreed; identifying where you have provided unlimited indemnities and whether certain data

related heads of losses are excluded in your contracts is also critical to understanding the risk you are exposed to under such contracts. Once you know the score, make a plan to update your approach to contracts at renewal and going forwards. Maintaining standards Could you go beyond mitigation and adhere to industry recognised standards in relation to data security to prevent risk? Cyber Essentials, for example, is a government approved accreditation scheme that enables businesses to take measures to protect against and therefore reduce exposure to data risks.

Rebecca Leeves is a Senior Associate in DMH Stallard’s Commercial team. Contact her at Rebecca.Leeves@ dmhstallard.com, or call 01273 744246.

Insuring the risk Since the introduction of the GDPRs, the specialist cyber insurance market

2020 FiXtures Mon 27th Jan Strong Flavours Catering Raceday

Wed 18th Mar Sky Sports Racing Spring Jumps

Mon 10th Feb Winter Jumps Raceday

Sun 5th Apr Sussex Raceday

Mon 24th Feb RABI February Raceday

Sun 12th & Mon 13th Apr Easter Festival

Mon 9th Mar Anglo-Irish Raceday

Sun 10th May Ladies Day

ADVANCE STANDARD RACEDAYS Tickets available from: £14

ADVANCE PICNIC ENCLOSURE Tickets available from: £14 (available on Feature Racedays only)

Tel. 01273 890383 | racing@plumptonracecourse.co.uk www.plumptonracecourse.co.uk

BUSINESS SURVEY LEGAL

’Tis the season Whilst the festive season is forgotten and the growing season not yet upon us, employment specialist Abigail Maino highlights changes to employment law that anyone recruiting short-term seasonal workers should be aware of – and planning for

The good news (for workers) The National Living Wage (payable to workers aged 25 and over) will increase to £8.72 on April 1st 2020. For younger workers the rates will be £8.20 (aged 21-24), £6.45 (aged 18-20) and £4.55 (under 18). Details matter Employees and workers who start work on or after April 6th 2020 will have a right to receive a statement of employment particulars before or on day one of their employment, rather than within the first two months. Employers who may not currently provide this detail to workers engaged for less than two months will need to review their

practices. The detail that must be provided has also increased to include:

reference period could impact the calculation of holiday pay.

• The days of the week the worker is required to work, whether working hours may be variable and if so, how. • Any paid leave to which the worker is entitled. • Details of all pay and benefits. • Any probationary period and conditions associated with it. • Any training entitlement provided by the employer, including whether any training is mandatory and/or must be paid for by the worker.

Agency workers From April 6th 2020, agency workers will not be able to opt out of the right to receive equal pay with the direct employees of an end client (currently available after working for that client for 12 weeks), and must be informed that the opt out no longer applies by the end of April. This presents clear cost implications for clients using longer-term agency workers.

Workers already employed on April 6th can request a statement containing this additional information; employers have a month to respond. Holiday pay calculation From April the reference period to determine an average week’s pay will be changed to 52 weeks from the current 12 weeks, and will apply to all 5.6 weeks of a workers’ minimum holiday entitlement. If employed for less than 52 weeks, holiday pay will be based on the number of complete weeks worked. As seasonal work can have fluctuating rates of pay, this new

Hiring EU workers in 2020 After a politically turbulent 2019 and with the UK set to leave the EU on January 31st 2020, the status quo for EU citizens working in the UK in 2020 will be broadly maintained. However the position in relation to hiring EU nationals from 2021 is much less clear and we’re back to ‘watch this space’.

Abigail Maino is a Senior Associate in DMH Stallard’s Employment team. Contact her at Abigail.Maino@ dmhstallard.com, or call 01483 467412.

Key actions for Brexit

Richard Spofforth, Partner at Kreston Reeves explains what happens next once Britain leaves the EU October 31st will continue to be unprepared when we do actually leave the EU. The Government’s own Brexit planning site is available via www.gov.uk/ brexit

ollowing the decisive election result on December 12th 2019, progression towards Brexit continues at pace. The UK could still however leave without a trade deal by the end of December 2020 if a trade agreement isn’t reached with the EU. There are some key aspects of business operations which will be affected – deal or no deal – along with some planning points to consider for small and medium-sized businesses. Assuming at the time of reading this after January 31st 2020 that a trade deal has been reached, the transitional period is likely to be quite short, possibly only to the end of 2020. This will pass very quickly. Our concern is that businesses that were not prepared for the potential cliff-edge moment on

The time to review your processes is now if you want to ensure you can continue to trade effectively with your suppliers and customers. Identifying and resolving all of the issues associated with your supply chain is no small task. This means considering all aspects of how you and your suppliers/customers wish to trade, discussing barriers that exist, whether that be to do with GDPR, currency fluctuations, intellectual property rights, added duty costs, establishment and customs clearance issues, or the need to revise contracts. You also need to take your compliance obligations as seriously as you do in the UK, such as whether you sell into the EU and find there is a need to set up an EU subsidiary to meet EU legal obligations, or to VAT register in (possibly a number of) EU countries. Supply chain implications Stock levels may have been high after October’s abortive exit date, some companies will have limited capacity (space and cash) to maintain or

increase stock levels in anticipation of longer supply chains. Those with ‘Just in Time’ manufacture or supply will have already planned for this aspect. The key concerns remain about the arrangements for those with perishable supply or products. Our five-point plan to overcome this: •U nderstand the economic origin of your goods, whether finished, raw materials or consumables, and work out where they must cross customers borders to reach you/your customers. •R eview the terms of the contracts you hold with your suppliers and with your customers. What can you change, or what do you need to change? • I temise your new obligations and the systems and people needed to take these forward, for example, with an EORI number you can apply to move goods more quickly in or through the EU using the Common Transit Convention (CTC). • Are you eligible for any of the reliefs from duty?

BUSINESSFINANCE SURVEY

from January 31st

â&#x20AC;˘ Look to apply for Authorised Economic Operator (AEO) status as this could speed up customs processes for your goods and can be found at www.gov. uk/guidance/authorised-economic -operator-certification Customs and duties HMRC has automatically registered 95,000 businesses for its simplified import procedures, allowing most traders up to six months to pay import duties and submit customs declarations. The scheme, known as Transitional Simplified Procedures (TSP), will make importing after Brexit much simpler, particularly for businesses who would be completing customs processes for the first time. Have you got your EORI number? An EORI is a unique reference number that you must have when clearing goods that you import or export through UK Customs. For mail order supplies it may well be that the postal/ courier business will take care of the import declarations and use its EORI,

but this should be checked. In a business to business relationship, if you are a UK established business and just export goods from the UK you will only need a UK EORI number. If you expect after Brexit transition that your business will be responsible for exporting goods from the UK and importing them into an EU country, i.e. the Incoterms mean you are the importer of record, such as DDP (Delivered Duty paid), then you will also need an EU EORI number. This is because the UK EORI will not be recognised within the EU (and vice versa). Incoterms are a set of rules which define the responsibilities of sellers and buyers for the delivery of goods under sales contracts, published by the International Chamber of Commerce (ICC). It is possible that overseas revenue authorities may enforce a provision in the Union Customs Code regarding the responsibility for and ability to collect VAT and Duty on imports, which requires a supplier or its agent to be

established in the EU and, if the agent, it being prepared to accept joint responsibility for any Duty and VAT debts. We have seen UK HMRC enforce this provision for non-EU suppliers and it is always possible that they may also require a similar provision following the transition period. This could lead to a need to set up an EU establishment (e.g. a subsidiary company) and related (other) tax issues, if the EU based clearance agent is reluctant to be held jointly liable for debts.

Richard Spofforth is a Partner at Kreston Reeves richard.spofforth@ krestonreeves.com T: 0330 124 1399 www.krestonreeves.com

31 31

Now is the perfect time to review your pension arrangements With the end of the tax year fast approaching, now is the right time to review both how you’re saving and how you should take the benefits

oy Thompson, Partner and Head of MHA Carpenter Box Wealth Management, offers considerations for year end tax planning around pensions. Annual Allowance You can contribute up to £40,000 (gross) a year (less any employer contributions) tax efficiently into a pension scheme subject to your earnings. In certain circumstances this amount can be increased if you did not use up your allowances in the preceding three years and were a member of a qualifying pension scheme. The standard annual allowance (AA) of £40,000 for pension contributions (the total of personal and employer contributions) is reduced by £1 for every additional £2 of an individual’s ‘adjusted income’ over £150,000. This will affect you if your income from all sources (minus your own pension contributions) is over £110,000 and your total income (including your own and your employer’s pension contributions) is over £150,000. This can

affect you unexpectedly if you are a member of a Defined Benefit scheme (e.g. Final Salary) or Career Average scheme.

your marginal rate of tax. In some cases, the charge can be paid by way of a deduction from your pension plan (known as ‘scheme pays’).

Should you breach the rules and pay too much, you will be subject to an annual allowance charge. Payment of this charge is the individual member’s responsibility and will be charged at

Pension Freedoms The popular pension freedom reforms that launched in April 2015 mean that people can now access their whole pension pot at age 55 (expected to

FINANCE rise to 57 from 2028) and spend, save or invest the money as they wish. The first 25% will be tax-free and the rest will be treated as taxable income and will be subject to income tax at their marginal income tax rate. Basic-rate tax payers need to be aware that any income drawn from their pension will be added to any other income received, which could result in them paying tax at 40% or even 45%. You can also choose to take your pension in smaller lump sums, spread over time, to help manage your tax liability. In the past five years, some restrictions have been removed. Fully flexible drawdown (called flexi-access drawdown) will offer considerable freedom but highlights the need for expert planning advice. Existing capped drawdown arrangements can continue, although the annual income that can

Join us for our Investment & Tax Seminar Date: March 3rd 2020 Time: 8-10am Venue: South Lodge Hotel, Horsham

This event will provide an overview of the current financial landscape, and help you make the right financial choices. www.carpenterbox.com/investment-tax

be taken from them is currently limited to 150% of a benchmark annuity rate. It should be noted that taking any taxable income from a flexi-access drawdown plan, taking more than the 150% income limit from a capped drawdown plan, or taking a lump sum from your uncrystallised pension plan will restrict your future ability to invest more into money purchase pension schemes, so care is necessary! Transferring a Final Salary Scheme If you have a final salary (e.g. Defined Benefit [DB]) pension plan, you may still be able to take advantage of the new rules to make unlimited

â&#x20AC;&#x153;The popular pension freedom reforms that launched in April 2015 mean that people can now access their whole pension pot at age 55 (expected to rise to 57 from 2028)â&#x20AC;?

withdrawals. However, to do so, you would have to transfer some or all of your pension into a Defined Contribution scheme (DC or Money Purchase). There are a range of personal pension wrappers available. You should seek financial advice before transferring benefits, as you could lose valuable benefits which need to be weighed against the new flexibilities. Reviewing Your Retirement Plans Clearly, it has never been more important to make the right choices about your pension fund, both about how you should carry on saving and how you should take the benefits. These decisions will affect you for the rest of your life. It is essential, especially for those nearing retirement, to seek professional advice. Not only will an expert look at your pension fund, but they will consider your wider financial goals. Our friendly team of Independent Financial Advisers have significant experience in pension planning advice. We work closely with our professional tax advisers at MHA Carpenter Box to provide you with an integrated financial and tax advice service. For more information, get in touch by calling 01903 534587 or visit our website: www.carpenterbox.com/wealth Note: The article above is to provide generic guidance and should not be interpreted as financial advice. The value of investments can go down as well as up and you may not get back the full amount you invested.

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BUSINESS SURVEY

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It’s a digital buffet, catering for all The pros and cons of the ever-changing digital world by Matthew Farrant, Partner at Haines Watts Godalming momentum of enhancing their business systems is ever-growing. Attitudes to changes to a large extent depend on which generation we are from. What they all have in common is the fact that they all mock the previous generations for their “old fashioned” ways and technology.

he world of accounting is changing rapidly at the moment as cloud software starts to take hold and the vast selection of software houses build their App stacks in a battle for dominance and an ever-bigger share of the market.

The change has been forced upon many businesses by the taxman. In a rare stroke of vision, HMRC decided to cater for the needs of the young entrepreneur at the expense of the less digitally able, who will over the next ten years look to retire. For many who have been in business for a long time, they have a system that works. This familiarity often means the processes run along smoothly. The phrase “if it’s not broken, why fix it” often comes to mind when discussing current systems. However, while familiarity brings comfort and security, the new digital era is not to be shunned. Not only is new cloud software quicker at processing most transactions, it offers a range of working styles to suit most needs and can be accessed on the go. While there is always a period of time where learning must take place, once up-to-speed, the confidence many feel to carry on the

Everyone in business can now be divided into either ‘Digital Natives’ who have grown up exposed to a digital life and ‘Digital Immigrants’ who have had to move into that world, and those that feel they are being left behind as the Digital Dinosaurs of the current time. While the taxman must be applauded for their vision in moving towards the digital world, there must be criticism for the way they have forced it upon us, in a similar way to a monopoly or a dictatorship. They have overlooked the fact that as we move towards a more digitally enhanced world, it is ever more important that we retain individuality of ourselves and our businesses. This means that we have to cater to everyone as an individual and interact with them in a way that suits them. Anyone who has tried to phone the taxman will know the frustration of being on hold for a considerable amount of time and in-between the hold music (which should be in the charts because of the number of times it’s listened to each day) are messages stating ‘answers may be found online’. Often, the very reason for phoning and wanting to speak to a person is because the answer cannot be found online or the person calling does not know how to navigate the digital world.

When assisting businesses with their introduction to cloud software, we have worked with all ranges of ability, age and attitude; from those that simply throw their hands up and want nothing to do with it, to those who grasp it with the shortest of introductions. The most important lesson we learnt while supporting our clients is that we need to go at their pace and in their style. Most still want a face to face meeting that graduates to a phone call as confidence builds until all they need is a message to point them in the right direction. Ultimately, a human is always at the other end. For those that wish to abdicate from the digital accounting world, help is on hand in the form of digital natives who will not only process it all but then explain it to you in plain English. Part of our success is having a mix of generations that enables us to see the frustrations from all of our clients’ points of view. The more digital we become, the more human we must be.

T: 01483 425724 E: godalming@hwca.com www.hwca.com/accountants -godalming

A N D R E I BA

Healys LLP

Healys LLP is delighted to announce as Partner, the appointm the Head of ent of Andr the Energy and the Hea ei Baev and Infrast d of Russia ructure Depa /C in internatio IS desk. W rtment ith an impr nal project es fin sive track re ventures, An ance transac cord drei has ov tio ns an d er 25 years’ internationa and financi l joint experience ng of crossin the deve border pipe projects, nu lo lin pm e projects, clear power ent independen plants, oil an projects, m t power d gas upstre ining and in am and dow frastructure nstream projects arou nd the world Prior to join . ing Healys, Andrei Baev at large US held senior and UK inte pa rt rnational la Moscow. w firms in Lo nership positions ndon, New York and

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Since joining RocketMill five years ago as Manager Trav is Ey an intern, Pa id Media likes of Nationa les has set a new pace for himself. Manag l Geographic, Travis has be in the grow th come a fundam ing the of his own tea ental role m, client base with a 100% wi and the agen n rate on new cy at large, business. His passion for environm ental awaren RocketMill’s Pl ess led to Tr anet First initia avis creating tive and World For ever y new Land Trust pa client win, colle rtnership. ague hire or qu RocketMill pr ar otects up to terly bonus ac 10 acres thro hieved, programme ug h WLT’s Buy setting a stand An Acre ard for other ag their business encies to follo success with w the protection by tying of the planet.

The latest business appointments and promotions across the business world; see who’s doing what and where, including those ones to watch How do you cut through the white noise of recruitment? You lower the volume. At Harvey John, recruitment is far from a transactional service. It’s about fostering long-term partnerships within our core markets. Quality over quantity. Specialising in Accountancy, Tax, and Legal since 2004, Harvey John are an international recruitment firm with two offices in the heart of Brighton and a team of 15 individual skill-sets, each united by a shared vision of how recruitment should be. By immersing ourselves in every corner of these markets, we maintain an incredibly niche expertise, enabling us to simplify the most complex of searches. And whether that assignment takes us across Sussex, London, Europe, Asia, or the Americas, our deep sector knowledge - paired with our multi-faceted methodology means that we provide local solutions on a global scale. And so, by lowering the volume, we strip ourselves from unnecessary pressures and, in turn, become a trusted partner to companies worldwide. Contact us Tel: 01273 820808 Email: info@harveyjohn.com www.harveyjohn.com

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39 39

Figure of speech Writer, broadcaster and actor Gyles Brandreth will be guest presenter at this year’s Gatwick Diamond Business Awards. We hear from wordmeister Gyles on the joys and niggles of the English language

anguage is power. It’s what makes us different from the rest of the animal kingdom.

W Bush who said: “The trouble with the French is they don’t have a word for entrepreneur.”?

the room is ready and everyone is listening – and then don’t rush. Prepare what you want to say, but try not to use a script. Relax and enjoy! Quit while you’re ahead.

You have written in the past that noYou recently produced a guide to body ever complains that the speech writing properly. Do you get annoyed Do you miss politics? was too short. when people mis-use our language? No! And does politics miss me? DouIt’s true! I love the English language. It’s the ble no! richest language in the world. We have But you also hold the record for 500,000 words in English, the French As a former Monopoly champion, the longest after dinner speech... only have 100,000 – and that includes do you think the audience of GatYes, 12 and a half hours! I was sponle weekend and le snaque-barre! Engsored to speak for so long for charity. wick business leaders would improve lish is so rich because it has absorbed their deal-making skills by a few sesHappily, the audience was sponsored words from so many parts of the sions of the classic board world and continues to game? evolve. I like language to “I do get annoyed when Definitely not. You can get sent be used properly which is people put apostrophes in to prison playing Monopoly, and why I wrote my book Have the wrong place – and when in our family the game always You Eaten Grandma? Putends in tears. ting a comma into that senpeople use useless fillers tence makes all the differlike the word ‘like’ in every Your next book is a book of the ence! best worst jokes. What is your sentence, like” best joke? And your worst? I do get annoyed when peoWhat does the Queen do when she too – if they stayed awake, and most ple put apostrophes in the wrong place, burps? She issues a royal Pardon. of them did! and when people use useless fillers like the word ‘like’ in every sentence, like. What goes Oom! Oom!? A cow walkHow long can we expect you to speak ing backwards… well, it is a children’s at the awards? How did you become so passionate joke book. “Leave them wanting more!” is my about how we write and speak? motto. I’m looking forward to the Language is power. It’s what makes us I do do grown-up jokes as well and I’m awards hugely because it is wonderdifferent from the rest of the animal taking some of them on tour soon. I’m ful to celebrate success. Here’s to a kingdom. If you use language well it travelling around the UK with a new happy evening with happy achieving helps you achieve more in every asstand-up show all about show business. people. pect of your life. My father was a lawyer who loved words and my mother Catch me if you can at The last awards I hosted at this venwas a teacher who helped children www.gylesbrandreth.net/2020-tour ue was the British Funeral Directors with reading difficulties. They made Awards, so I’m expecting a rather difme realise how important good comferent sort of evening. At the Funeral munication is. Directors event, the main prize was for thinking outside the box! Do you cringe at how Boris Johnson mangles the English language? What tips would you give to I think Boris has fun with the English people undertaking public speaking? language and that’s fine by me. I’m Stand up. Speak up. Shut up. Take not so sure about some of Mr Trump’s your time. Don’t start until you’re sure tweets. And do you remember George

BUSINESS BUSINESSAWARDS SURVEY

41 41

The Gatwick Diamond Business Awards

19th March 2020

Join us for a night of glitz and glam in the Millennium Suite of the Copthorne Effingham Park Hotel for a pre-dinner reception hosted by Norwegian, before taking your seat for a sumptuous three course dinner with wine. Our presenter for the evening will be writer, broadcaster, actor and former MP and Lord Commissioner of the Treasury, Gyles Brandreth. Gyles is one of Britainâ&#x20AC;&#x2122;s most sought-after award ceremony hosts and after-dinner speakers. A star of Celebrity Gogglebox, a veteran of QI and Have I Got News For You, a reporter on The One Show and a regular on Just a Minute, his many books include The Oscar Wilde Murder Mysteries and two recent best-sellers: The 7 Secrets of Happiness and his celebration of good English, punctuation, spelling and grammar: Have You Eaten Grandma? This Black Tie event will see the very best of the Gatwick Diamond Business community come together to celebrate the achievements of World-Class businesses in this World-Class region. 6.00pm

Evening starts with Pre-Dinner Reception Sponsored by Norwegian

6.45pm

Take your seats for Dinner

9.30pm

Gyles Brandreth

10.00pm

Presentation of the Gatwick Diamond Business Awards

11.00pm

After-Show Party

01.00am

Carriages

For more information and to download the booking form, visit:

WWW.GATWICKDIAMONDBUSINESSAWARDS.COM

@GDBIZAWARDS

NATIONAL NEWS

nsurance disruptor Cuvva, the company that began as an app offering pay-as-you-drive motor insurance, has raised £15 million of venture capital backing to target the long-term motor insurance business. Backing comes from RTP Global, Breega and Digital Horizon, joining existing investors LocalGlobe, Techstars Ventures, Tekton and Seedcamp. A number of angels also joined the round, including Dominic Burke, the

CEO of Jardine Lloyd Thompson, and Faisal Galaria, the former chief strategy and investments officer of GoCompare. Freddy Macnamara, founder said: “The way insurance is sold hasn’t kept up with the way people live their lives now. We buy lots of goods and services via flexible subscriptions to suit our on-demand lifestyles. Why shouldn’t you be able to do that for insurance?”.

otal plans to move its financial hub from London to Paris after Brexit. The oil boss Patrick Pouyanné announced plans for Total to move its central treasury, including between 60 and 70 jobs, back to the “heart of Europe’s economic and financial system” in Paris by the end of 2020. Total’s decision to abandon the City will raise doubts once again over whether London can retain its position as Europe’s most important financial centre against competition from Paris and Frankfurt. Pouyanné said that from a legal point of view “it doesn’t change much”, but the company hopes to send a signal that Paris is an attractive place for business.

at a GLANCE NEWS AND VIEWS FROM AROUND THE GLOBE Even if you are on the right track, you’ll get run over if you just sit there BUSINESS WISDOM

he online fashion brand Boohoo is now worth more than high street giant M&S. The stock market value of the online fashion firm Boohoo has overtaken Marks & Spencer thanks to strong Christmas sales. Sales at Boohoo jumped 44% in the weeks before December 25th, while M&S suffered fresh setbacks. The stock market has risen more than 70% over the past year, boosting the Aim-listed company’s market worth to £3.9bn.

amsung has developed a way for smartphone owners to type on a table or other surface as an alternative to tapping on the handset’s own screen. Its SelfieType software tracks the user’s fingers via the phone’s front-facing camera and works out where the taps would correspond to being on a Qwerty

keyboard. SelfieType stands apart from other technologies of this kind because its analysing your joints rather than you physically pressing something. The software is a project from Samsung’s C-LAB Incubator and is still very much in the early development stage.

Measuring success

Adam Craddock, Head of Paid Media Operations at RocketMill believes their Total Performance strategy is a marriage of the short and long-term that aims to deliver performance in both

orking at a performance agency, my job put simply, is to generate revenue for our clients. So it’s probably no surprise that we use revenue-based metrics such as Return on Investment, Cost per Action and Return on Ad Spend to define performance. These metrics allow us to calculate and understand the success of our campaigns. When we plan and forecast, we do so in fixed time periods; typically weeks and months, and we set our targets based on the business’s needs.

I completely understand the need for targets; businesses need to be profitable and people need to be held accountable for performance. But revenue-based targets set over fixed, short- term time periods have side effects. We continually analyse and benchmark each piece of marketing activity on whether targets are being met. We analyse in great detail, on a daily or weekly basis, what’s ‘working’ and what isn’t, allowing us to optimise and improve performance. Typically,

if we spot something that isn’t hitting our target, we make a call on whether to test and improve, or to move that budget into other activity. Inevitably, the behaviour of analysing over short time periods and looking at revenue-based metrics, results in the same outcome every time; focusing on tactics that return a profit instantly. Instant profit is what every marketer dreams of, but in the world of digital marketing, this tends to limit us to tactics that favour the end of the purchase journey, such as paid search or remarketing. This also tends to be the easiest activity to track and attribute, which further feeds our views on it being the most lucrative. However, it limits us to targeting users who are actively showing intent and are

DIGITAL MARKETING “If marketers want to grow successful brands over time, it requires a change in behaviour”

Firstly, if we study the mechanics of how these platforms operate, they trade on an auction basis; and the highest bid wins. As a brand marketing on these platforms and bidding against your competitors, you’ll find that over time, your profit margin will eventually be eroded. While there is a profit margin, brands can afford to outbid each other, fighting to maintain position in the search results, or in a user’s timeline until slowly, competitors are priced out. That’s why recent trends show the cost of a paid search click rising at five times the rate of inflation. This is a battlefield, and it’s only getting harder. But the real cost to brands is that, while focusing more and more energy in this space, we’re forgetting to invest in how our brands are perceived, remembered and valued by our potential customers. Performance has been mistaken for quick returns, instead of long-term growth and the value of the brand is being diminished. in-market for your product or service right now. Naturally, all marketers have rushed to the same place to target these in-market audiences, through paid search and social platforms. The continual year on year revenue growth by the giants of Google and Facebook are testament to the billions of pounds in marketing budget that are being placed here. Over recent years, brands have piled more and more of their budget into bottom of the funnel activity, turning off the less attributable, broader targeted, brand building activity such as TV. The truth about tactics such as paid search and paid social, is that they’re more expensive than you might think!

While all of this continues to distract us, the basic truths of marketing stay the same. As RocketMill’s CSO, Matt Andrews referenced in last month’s issue, countless studies by the likes of Binet and Field have shown that emotion-led brand building activity will result in a greater return on investment over long periods, when compared to the short-term return of direct response campaigns. But when benchmarked against the wrong targets and put under pressure to make quick returns, tactics that deliver long-term performance are off the table. Marketers will cut any activity that isn’t helping them hit their target, before it has a chance to deliver. This isn’t anything new, but if marketers want to grow successful brands

over time, it requires a change in behaviour. If your marketing activity is benchmarked on weekly and monthly targets, and your reporting structure puts pressure on you to deliver instant results, you’re heading for a challenging future. At RocketMill we understand this challenge, which is why we work with clients to deliver our Total Performance strategy; a marriage of the short and long-term that aims to deliver performance in both. When audiences are not actively in-market, we can serve them an emotional brand building experience and when they become active and have signaled an intent to purchase, we can serve them more rational communications that give them reasons to buy. Doing this well might require you to hold your nerve, and ask the difficult questions, but if your brand is going to stand the test of time, it’s a necessity.

Get in touch to see how RocketMill can deliver Total Performance for you: W: www.rocketmill.co.uk T: 01273 916600

TUTORING

Educating for Sussex Surrey’s one-to-one tutoring hub helps children reach their full potential

ducation is the key to success and a richer awareness of the world and of opportunities. Schools provide this, yet it is still the parent who has to monitor how well the child is doing. A few parents can guide their own children, but others need outside help. In today’s competitive environment where exam grades are the door to progress, it is important to make the right decisions. One of these is ensuring students keep up to speed with the curriculum. Many children do not make best or even good use of what schools have to offer, especially if they fall behind. They often fail to pay attention or ask questions in class, where they can get lost in the group. Some have diffi culty concentrating while others are distracted or not interested.

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Rarely is this the case in a skills, corrects poor or one-to-one or very small inefficient work habits, group tuition session, as and aids him in general the form of communicaunderstanding of topics, tion here requires the child giving an additional perto be responsive, because spective to the school the tutor can have his full classroom teaching. The attention on him. Tutors tutorial service at Willow can gauge their pace and Willow Study-Hub Tutor, Study-Hub can also taiAnna Romanova level, and provide an oplor the lessons to the reportunity where the student can clear quirements of particular exam boards up misunderstandings and gaps in his or schools and can provide advice to knowledge and develop confidence parents about these and the educawith gentle encouragement. The contional system. centration of tutoring makes for efficient work, and just an hour a week at Willow Study-Hub, will likely make a significant difference, complementing the school coursework. 01483 724666 A tutor can also provide mentoring beinfo@study-hub.co.uk cause he gets to know the student’s www.study-hub.co.uk

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SINC to support

What are we talking about when we talk about business support?

Joseph Bradfield from the Sussex Innovation support team explains more about the services that he and his colleagues can offer for start-up and scale-up businesses With the start of a new year, we’ve had a chance to reflect on how we approach this kind of consultancy work, and are launching a new programme designed to offer strategic advice in a more holistic way.

Work with our Task Force

We’re offering a new ‘Task Force’ consultancy package worth nearly £2,000, and by virtue of our position as a University incubator, we’re able to offer it at a highly discounted rate to SMEs with high growth potential.

ne of the biggest challenges of explaining what we do at Sussex Innovation is that it’s genuinely too much to fit into a neat sentence, or even a neat couple of paragraphs. If a business owner asks me what we could do to help her company grow, the simplest way to start is by asking, ‘What do you need?’. Some of our members join us specifically for the workspace and facilities that we can offer them, others are seeking an academic address and a connection to the University of Sussex. Still more see the benefit in being surrounded by other growing businesses, offering each other advice and sharing the highs and lows. Some find us through our Catalyst team of graduates helping them with a project, or by working with our investment readiness and investor matching scheme. And then there’s ‘business support’; a big, vague description that encompasses much of the day to day work for me and my colleagues.

Our senior innovation consultants will examine your business plan, pitch deck, marketing proposals, financial projections or key business challenges before assigning a hand-picked team to meet with you, share their expertise and go through the challenges and opportunities through a variety of

different lenses. It’s a quick and effective way of carrying out a ‘deep dive’ into your business and what it needs to help it grow. The strength of this collaborative approach is that it enables you to take a step back from the practical demands of running a business and bring diversity of thought to your strategy. We’ve seen first-hand how easy it is to get too close to your plans to think creatively about how else you can reach your goal. Our aim is to diagnose the smallest interventions that could have the biggest impact, come up with simple and lean strategies, and as far as possible, equip your team, and you as a founder, with the skills and confidence you need to take things forward. These are a few of the approaches we’ve found most successful:

SUSSEX INNOVATION CENTRE

Research and Insight

Research is a pivotal aspect of innovation, helping new ideas to find their marketplace, customers and competition, and underpinning strategy. It can also be a useful marketing and positioning tool, particularly when you need to communicate a unique value proposition or specialist expertise. Our research team subscribes to industry-leading market insight resources from the likes of Frost & Sullivan, as well as conducting our own qualitative interviews and research surveys.

open minded and spotting opportunities to improve a concept. We use the excellent range of Business Model Canvas tools developed by the start-

point, helping to define straightforward branding, positioning and messaging with the tools that our marketing advisors have refined over years of working with growing companies.

“It’s a quick and effective way of carrying out a ‘deep dive’ into your business and what it needs to help it grow”

“The idea of a research project immediately appealed to us, but we wouldn’t have considered that approach, or had the resources to pull it off, without the team’s help. It got us a foot in the door, directly helped us to reach a range of potential clients, and ultimately helped grow our business.” Alistair Crombie – Founder, One Research

Business Modelling and Financial Planning

Sussex Innovation’s senior team are highly experienced at thinking creatively about business models, being

up experts at Strategyzer to help define companies’ value propositions and pin down an adaptable one-page business model. Our accounts team have also developed simple tools to interrogate the financial model of new and evolving ideas. “I was looking for support with breaking down my idea in a structured way so that it was digestible and tangible. The workshop provided a good foundation for the development of the business proposition and business plan.” Brenda New – Founder, VisuaLearning Academy

“We brought them in to do branding and messaging. It was cost-saving, incredibly useful, incredibly eﬃcient - it happened within seven days of us asking. It allowed us to reformulate the marketing that we were looking for.” Mark Hla – Co-founder, Thrivemap Interested in taking a step back from your business and redefining your priorities for 2020? Get in touch to find out more about our Task Force service by visiting info.sinc.co.uk/enquiries and telling us more about your business. A limited number of Task Force briefings will be available on a fully-funded basis.

Branding and Positioning

Successful businesses keep the customer at the heart of their marketing decisions. Our facilitated workshops are designed to get straight to the

The future of growth via a myriad of initiatives and provide access to facilities that help share business risk. Surrey Research Park is establishing a global reputation in several sectors including healthcare, with tenant organisations putting Surrey on the world map for medical innovation and excellence.

Advancing Cancer Diagnostics

Malcolm Parry, CEO, Surrey Research Park

urrey Research Park was awarded The Chamber Member of the Year Award at the Surrey Business Awards 2019 in recognition of the Research Park’s support to local businesses, helping to create opportunities for them to grow and flourish. According to Malcolm Parry, CEO, Surrey Research Park, “The value of Science and Technology Parks (STPs) as business enablers, acting as both landlords and mentors is vital. In terms of the UK economy, the STPs model has been adopted so widely, there can be no question that these initiatives are pivotal for the continued success of UK plc.” Research Parks support business incubation and early stage organisational

Park tenant ANGLE plc, a world-leading liquid biopsy company, has developed a system with the potential to deliver profound improvements in clinical and health economic outcomes in the treatment and diagnosis of various forms of cancer. Solid tumor cancers, such as breast cancer and prostate cancer, shed cancer cells into the patient’s blood stream known as Circulating Tumor Cells (CTCs). The Parsortix® system from ANGLE is able to capture and harvest CTCs from patient blood. This means that a simple blood test could be used to provide crucial medical information regarding the fluctuating status of a patient’s disease. ANGLE recently announced positive results from both its US Food and Drug Administration (FDA) analytical and clinical studies for the Parsortix® system. ANGLE is now seeking FDA Class II classification and marketing authorisation for its use with metastatic breast cancer patients. ANGLE Founder and Chief Executive,

Andrew Newland, comments, “We believe there is a tremendous opportunity for ANGLE to secure the first ever FDA clearance for a platform that captures and harvests intact CTCs from patient blood for subsequent analysis - in the first instance for metastatic breast cancer. FDA regulatory clearance, considered the gold standard for approval of medical diagnostic systems globally, would competitively differentiate our Parsortix liquid biopsy system and should lead to an acceleration in commercial adoption of the system in both research and clinical settings.”

Unlocking the full power of medicine

Another Surrey Research Park innovator, SiSaf, is the first company to develop a proprietary Bio-CourierTM technology that leverages the unique properties of elemental silicon to overcome the limitations of current

SURREY RESEARCH PARK

medicine

Pioneering medical transformation at Surrey Research Park

Case study From University of Surrey undergraduate to MedTech entrepreneur

After gaining a degree in Biomedical Sciences at the University of Surrey, Tayeb Hassan stayed on to embark on a Business MA to support his entrepreneurial ambition to start his own business. He joined the Student Enterprise Team at the University of Surrey to learn about business event opportunities which led to him attending a national hackathon called the Care Innovation Challenge, where his business idea was chosen as one of the finalists. An invitation to pitch at the Department of Health and Social Care, which oversees the NHS, followed.

“The manipulation of genetic switches is crucial to the future of human health, with the potential to treat and even cure a vast range of diseases such as cancer, cystic fibrosis, MRSA, muscular dystrophy and haemophilia” drug technologies. SiSaf integrate therapeutic genes and drugs with their technology to improve their ability to target the organ or cells where they are required. SiSaf Bio-Couriers maximise the benefits and minimise the side effects of drug molecules and active ingredients. SiSaf encases therapeutic molecules in biologically friendly silicon and lipids to help protect and target them (often without injection) in the form of creams, eye drops and tablets which can get to the point of need effectively and safely. SiSaf is currently focused on the safe

and efficient delivery of gene therapeutics, a field of medicine which represents a dramatic shift in medical care. The manipulation of genetic switches is crucial to the future of human health, with the potential to treat and even cure a vast range of diseases such as cancer, cystic fibrosis, MRSA, muscular dystrophy and haemophilia. The accurate targeted delivery of genetic sequences remains challenging but pre-clinical studies have demonstrated that Bio-Couriers can safely and effectively deliver therapeutic genes to the eye without injection. This positions SiSaf at the forefront of a medical revolution.

With mentoring, nurturing and guidance from the Surrey Enterprise team, The Wiggly Line Company was formed and on graduation, Tayeb became a member of the SETsquared Surrey incubator which is situated on the Surrey Research Park. The Wiggly Line Company aims to revolutionise overnight monitoring practices in the care home sector. Currently the norm is for care workers to physically check on residents hourly - this can lead to disrupted sleep, confusion and patient anxiety. Tayeb’s innovation uses in-bed sensors to monitor residents remotely, alerting carers when physical intervention is required. Current trials in Elizabeth Finn Homes Care Group will conclude in early 2020, when preparation will begin for the commercial launch. For further information visit www.surrey-research-park.com

EDUCATION

Through schools – a force to be reckoned with By Lloyd Dannatt, Deputy Head, Hurst College

will be the senior pupils of the future. Therefore, it is in everyone’s interests, particularly the pupils, to link the two schools together seamlessly.

began my teaching career 16 years ago in a ‘through school’, that is a senior school with its own prep school, all on the same site. A reasonably standard model, and certainly nothing revolutionary. However, as far as I could see, up and down the country, the benefits of a through school model were rarely realised. There was an occasional assembly delivered in the prep school by a senior school teacher, and very occasionally a senior school teacher might even teach in the prep school for a few minutes, or perhaps even for an hour, once a year. There seemed to be little genuine connection between the two schools and I would almost go as far as to say a ‘them and us culture’ existed between the two different tribes (staff). Often, the 50m or 100m distance between the two buildings was deemed simply too far to allow for a genuine day-today connection to be established.

The model we have created involves a top down approach, with a downwards cascading of every possible aspect of education to form a 14-year upwards journey from Reception to Year 13. This includes the fundamentals of specification content, to exam style and format, to core skills such as numeracy and literacy, as well as IT and practical skills, all structured into a continuous academic journey. This has developed genuine confidence in the pupils’ ability to succeed, as their learning is built on firm foundations which become stronger and more developed as they progress upwards through each academic year. The familiarity with exams and testing styles through an annual model removes the fear for pupils, if not parents, enabling them to excel when they find themselves sitting in the exam hall for the ones that really count. One of the greatest assets of a school is its staff; their knowledge and their ability to convey this knowledge are fundamental. A true through school

staffing structure sees experienced GCSE and A-level tutors teaching in the prep school, as this is an enormously effective tool in ensuring early expectations are pitched at an appropriately ambitious level. Connections between staff and pupils are developed which remain in place as pupils progress between year groups. Ultimately, a consistent culture through all sections of the school is established, assisted by consistent routines, terminology, attitudes and expectations. Extending well beyond the obvious academic benefits, a true through school will draw similar benefits through its pastoral systems as well as co-curricular and sporting programmes, providing access to expert staff, coaches and facilities for younger pupils. With the them and us culture well and truly in the past, any well-structured through school will be a true force to be reckoned with in modern education.

www.hppc.co.uk

Having played a significant role in the formation of a true through school at Hurst College, where I am currently Deputy Head, it is clear that the benefits of a truly linked senior and prep school are enormous. One thing that hasn’t changed is that prep pupils

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DIGITAL MEDIA

A simple LinkedIn strategy to grow new business in 2020 By Kerry Watkins, the Founder and MD of Social Brighton

one are the days of LinkedIn being seen as a rather naff ‘digital CV’. It is now the most popular marketing platform for B2B organisations, largely because Microsoft have made some great improvements to the platform over the past couple of years. 45% of B2B marketers have gained customers through LinkedIn (Ref: Quick Sprout).

and adverts (unless they’re particularly well targeted) and instead read the more engaging, authentically written posts that interest you.

We can now not only upload native video to LinkedIn, but also have the ability to live stream. They’ve released a simple, yet long sought after, ability to post on your profile or page from the home feed and we can also invite our connections to follow our company pages.

One strategy that will bring results involves mobilising your most socially savvy, engaged employees to optimise their profiles, grow their networks, pro-actively engage with others and share their expertise and work-related stories.

So the platform is improving, but how do we utilise it to generate new business?

In 2020 ‘Employee advocacy’ content will continue to be the most trusted by LinkedIn members, but it takes a coordinated and strategic approach. A company page that is balanced with corporate published content and posts shared from employees, presents a credible business with a skilled and engaged team.

The reason LinkedIn is perfect for B2B marketing and networking is because we know people are in a ‘work mindset’ when on the platform. LinkedIn activity should mirror ‘real life’ networking to generate new business. Think about how you behave at a networking event and apply this to LinkedIn. Be social, meet new people and grow your network Our LinkedIn feeds are only as interesting as the people we’re connected with. So it’s imperative to grow a relevant network, including those you’d love to do business with.

It can be a struggle to build up a following on your company page organically as LinkedIn is focused on the individual, in the same way a networking event is.

Engage with others and contribute to conversations The LinkedIn algorithm favours posts that generate engagement, particularly comments and conversations. You wouldn’t stand at a networking event shouting to anyone who would listen about your business; you join conversations and contribute your expertise when relevant. The same goes for LinkedIn. Share ideas and stories that are useful or interesting to others If you take a look at your LinkedIn news feed, you’ll quickly become aware that you scroll past the more ‘salesy’ posts

Social networking is as worth investing in as real life networking (even if we can’t enjoy the food and drink!). Social Brighton deliver in-house training and consultancy on LinkedIn Lead Generation and Content Marketing. www.socialbrighton.com @social_brighton

Time

Andrew Mosley, General Manager at The Grand Brighton on his five steps to achieving mindful meetings

lanning meetings is undoubtedly a time-consuming task. And, with our working weeks now becoming busier than ever, it’s time to get smart about how we dedicate our precious time. In fact, last year a European survey of 2,000 employees in the UK, France and Germany unveiled that the average employee wastes nearly 13 working days every

year in ‘unproductive meetings’*. So what can we do to ensure that our meetings are managed in the most effective way to get things done and achieve targets as a team? The Grand Brighton, one of only 31 AIM gold accredited venues in the UK, helps organise and facilitate hundreds of meetings for large and small businesses every year. Here we talk to the hotel’s General Manager, Andrew Mosley, about his five steps to achieving mindful meetings with clients and colleagues alike.

“It takes skill and patience to not get sidetracked in an hour-long or so session, and to stay on agenda when managing a meeting with several attendees. But dedicating time away from your desk to collaborate as a team can be incredibly rewarding, and it’s a great way to get project planning or brainstorming wrapped up in a short amount of time. These are just a few reminders that I use to stay on task in a meeting…” Be strict with your time Before you even attend your next meeting, remember to be strict with your time. If you’ve been invited to a meeting which doesn’t require your area of expertise, or you don’t feel that you’d be best at contributing to the set agenda, then delegate the meeting or suggest re-focusing the itinerary to your business priorities. Arrive early and be present For those important meet-ups, arrive early and set your intention for the meeting before you enter. What do you want to get out of it? What points are you keen to raise with your peers? Having a clear vision of how you want to spend your allotted meeting time will ensure that you’ve done your part in staying on topic. Set the ground rules As a team, set your ground rules for acceptable meeting behaviour. Often, this is as simple as reminding the team that everyone should have the opportunity to speak, but only one person should talk at a time whilst the rest of the group listens mindfully. I also find that implementing a ban on electronic devices is really helpful, as it can be tempting to have your attention

well spent VENUES

focused on your email inbox rather than being present in the room. Start with a clear agenda and stick to it If you’re chairing the meeting be clear about why you’ve all grouped together. Remind everyone of what needs to be accomplished in the allotted time, and keep your agenda as concise as possible. This will give you the chance to go in-depth on each point raised, and ensure that everyone at the table is heard. It’s normal for conversations

to wander, but remind the group that any points outside of the agenda can go in the ‘parking lot’ list of discussion for the end of the meeting or your next catch up. At the end of the meeting, recap over key actions raised during the session and agree a reasonable timeframe to complete these.

keep minutes and circulate notes after the meeting has ended. This will help to keep everyone else focused on generating ideas and contributing to the conversation, and ensure that the whole team will work from the same set of actions. *The Independent (September 2018)

Assign one note taker Hopefully your team will be brimming with ideas and actions as a result of your meeting. To keep everyone on the same page, assign one note taker to

“It takes skill and patience to not get sidetracked in an hour-long or so session, and to stay on agenda when managing a meeting with several attendees”

Organise your next day meeting at The Grand Brighton from £25DDR +VAT (daily delegate rate) or 24hr package stays from £160+VAT throughout February 2020. Simply call 01273 224300 and select ‘option 2’ or email conference @grandbrighton.co.uk to book.

VIP VILLAS

Go Bespoke highlights six of the most luxurious villa getaways to escape to this year

magine a luxury villa with its own swimming pool and beach access, combined with a team of staff on hand to cater for your every whim. A luxury villa holiday offers an escape from the restrictions of a hotel or a resortâ&#x20AC;&#x2122;s daily routine, giving you the complete freedom to do what you want, when you want. Alternatively, if you are seeking privacy with the option of enjoying first class resort facilities, such as restaurants and childrenâ&#x20AC;&#x2122;s clubs, a luxury villa resort may just be the solution, allowing you and your party the best of both worlds.

TRAVEL INIALA, THAILAND Nestled between palm trees and set directly on the golden sands of Natai Beach in the Phang Nga Province north of Phuket Island, Iniala Beach House is a masterpiece of design with unrivalled views. Fusing traditional Thai architecture with organic forms, there are four exquisite five bedroom villas and a spectacular penthouse, all facing the Andaman Sea and each with its own infinity-edged swimming pool and sumptuous spa room. This transcendent beachfront escape regularly hosts many of the world’s top 50 chefs for pop-up dinners and events, bringing a truly gastronomic experience directly to one’s doorstep. There are plenty of adventures and experiences to be had beyond the villa, too. With a fleet of yachts on the island, take a luxurious cruise out to see the majestic Phang Nga Bay, and enjoy the services of on-board chefs, butlers and masseuses. Divers will find they are just an hour’s drive from Khao Lak, a launch pad to Similan and Surin islands, where some of Thailand’s best diving spots can be found, while you may also wish to take a spot of yoga or Pilates on the beach or take on a kayaking or paddle-boarding venture. Children, meanwhile, will love the ‘Land of Iniala’ Kid’s Club and Hotel. With tree houses and caves to explore in this indoor playroom, little ones will have their own camp to enjoy, and even sleep over in!

GOLDENEYE, JAMAICA Fleming Villa ranks among the Caribbean’s most enchanting retreats and captivates those in search of natural beauty and privacy. Sited on GoldenEye property yet on its own, separate parcel of land — with private beach, private pool and tropical gardens — Fleming Villa offers guests the best of both worlds: the seclusion of a villa vacation and the switched-on scene of a small, sophisticated resort that’s just a short walk away. The villa comes with dedicated staff that includes a butler, housekeeper and cook. Guests need never leave — but are always welcome at the FieldSpa at GoldenEye, as well as the resort’s restaurants, bars and activities. Located 20 minutes east of Ocho Rios and less than a 10-minute drive from Ian Fleming International Airport, Fleming Villa sleeps up to 10 people with three bedrooms in the main villa and two standalone guest cottages: Sweet Spot and Pool House.

TRAVEL

VILLA SOLA CABIATI, GRAND HOTEL TREMEZZO Just moments away from the 18th century residence Grand Hotel Tremezzo along the shores of Lake Como, youâ&#x20AC;&#x2122;ll find the majestic Villa Sola Cabiati. Originally built in the 16th century, the residence can sleep up to 12 people in six luxurious suites, each decorated in their own unique style. Outside of the main building, which houses beautifully

decorative halls as well as sumptuous accommodation, you can enjoy strolling through traditional Italian gardens or relaxing by the heated pool. Every detail of your stay will be taken care of by a team of attentive staff including a villa manager, butler and housekeeper - whilst your personal

chef will also prepare whatever your taste buds desire for breakfast, lunch and dinner as part of your stay. Guests can also enjoy access to facilities at the Grand Hotel Tremezzo including the award-winning T Spa and breathtaking T Beach.

BUSINESS SURVEY

BELMOND LA RESIDENCIA, MALLORCA Sheltered by the Tramuntana mountains on Mallorca’s peaceful north-west coast, Belmond La Residencia is one of the most coveted hotels on the island set in lush gardens and olive groves, overlooking the sleepy artists’ village of Deià where English poet Robert Graves fled post war Europe. A short walk from the hotel, with three double bedrooms, the eponymous Villa offers deluxe spacious, self-catering accommodation with its own swimming pool – perfect for families or friends travelling together. Enjoy daily breakfast in the hotel and full access to the amazing facilities including tennis courts, pools, restaurants and the Spa. Take an art class, explore the region’s cultural treasures by Vespa, hike in the hills, or let the hotel pack you a picnic feast to enjoy on one of the ancient terraces, transported by one of the resident donkeys.

LA CLÉ DES MONTAGNES, FRANSCHHOEK La Clé des Montagnes is a French-accented retreat in the former Huguenot enclave of Franschhoek, a picturesque town noted for its stellar cuisine, high-end boutiques, affluent arts scene and beautiful nature reserves. Comprising just four exclusive luxury villas and an exclusive array of hidden luxuries, the property is ideally located within South Africa’s famed Winelands region and just a short distance from central Franschhoek itself. Enjoy the private paradise of your luxury villa, each with butler service, private swimming pool and beautifully styled interiors. Styles vary from Victorian farmhouse at La Grange and traditional French décor at Le Manoir to La Galerie’s bold and vibrant blend of antique and contemporary and a modern fusion of east-meets-north Africa at Le Colonial. Guests can experience life on a working wine estate whilst enjoying the many first-class facilities of this exceptional property.

TRAVEL

HE WESTERINGS AT ROYAL T WESTMORELAND, BARBADOS This elegantly decorated Colonial style villa in St James enjoys a prime location at the 13th hole of the Royal Westmoreland’s Championship golf course, overlooking the course towards the turquoise blue Caribbean Sea. The main villa sleeps twelve and features an open plan lounge, fully-fitted kitchen and five bedrooms, of which the master suite has its own private lounge and covered terraces for greater privacy. A guest cottage sits adjacent to the villa and comprises the sixth bedroom, which along with a bathroom, kitchenette, lounge, a fully equipped games room and dedicated media area, provides the ideal independent solution for families travelling with other relatives or teenagers.

Outdoor living areas include a dining and bar area with barbecue and an expansive terrace that surrounds the luxurious infinity edge pool and jacuzzi. Guests enjoy access to Royal Westmoreland’s superb facilities which include the par 72, 18-hole, Championship golf course, designed by Robert Trent Jones Junior and a complimentary shuttle service to Mullins Beach.

For more information about these villas, or to learn more about booking a holiday with Go Bespoke, please call the team on 020 8935 5779 or email info@gobespoketravel.com quoting ‘Platinum’.

Businesses local to Gatwick are 50% more likely to export than the national average

Gatwick brings global trade opportunities closer

Weâ&#x20AC;&#x2122;re more than just an airport 64

BUSINESS SURVEY LEGAL

Travel SNIPPETS Amān’s nature reserve

he Amān Group will open the doors in 2023 to a new 30-room resort, Aman Niseko, on a nature reserve on an 187-hectare site on the slopes of Mount Moiwa in Hokkaido’s Niseko region. The mountainous area is known for abundant snowfall and legendary ski runs in winter, and mild weather ideal for hiking, mountain biking and river rafting in the summer. The only development on the mountain, and with unparalleled views of Mount Yotei, the resort will also offer personalised wellness programmes, relaxation pods, Watsu treatment chambers and Finnish saunas. Contact Go Bespoke for more information.

Airline scoops awards double

orwegian received two coveted accolades at The Aviation 100 Awards held in Dublin, Ireland at the end of January. The Aviation 100 awards celebrate the year’s most outstanding performers in the aerospace industry with each category based primarily on an industry vote. Norwegian scooped

both ‘CFO/Treasury Team of the Year’ which was awarded based on the best finance deal in the past 12 months; and the ‘Aviation 100 Equity Deal of the Year’ award in recognition for the joint venture deal with CCB Leasing and Arctic Aviation Assets, represented by Hogan Lovells LLP.

The Microcation

horter trips will become increasingly popular in 2020. Travellers who used to go away a few times a year are opting for quicker breaks and more tailored experiences. The concept of flygskam (which translates as flight shame), coined by teenage environmental activist Greta Thunberg, is prompting travellers to think more responsibly about the frequency of their air travel and the distances they are covering.

EasyJet and Etihad partnership

tihad Airways has signed a partnership with low-cost carrier easyJet. Customers will for the first time be able to purchase tickets on the easyJet website from 68 cities on the airline’s network in Europe to Abu Dhabi, connecting on to Etihad Airways flights from 10 European gateways in Amsterdam, Athens, Barcelona, Paris Charles de Gaulle, Rome, Geneva, Madrid, Manchester, Milan Malpensa, and Zurich. The partnership follows easyJet’s accelerated and successful roll out programme with flight comparison search engine, Dohop, which powers the easyJet worldwide website connecting its European network with long-haul flights. For Etihad, this has been achieved using

the New Distribution Capability platform providing technical capability for new partnerships previously not possible. The partnership with easyJet and Dohop is the UAE national airline’s

first use of this technology and Etihad plans to add more airlines and travel partners to their NDC portfolio in 2020. The collaboration comes into effect immediately.

Sharing the benefits of airport growth By Melanie Wrightson, Community Engagement Manager, Gatwick Airport

s Gatwick prepares to launch a public consultation on its growth plans, the airport has been speaking to businesses and business groups from across the region to identify the opportunities and challenges that come with the airport’s innovative proposals. We are keen to involve key local stakeholders in the process as early as possible and our discussions are a way of keeping important local stakeholders fully informed and engaged during the planning process. The discussions also help us to identify areas that our growth plans can then contribute to. One issue that frequently emerges from these discussions is the need to ensure that any economic benefits generated from the airport’s growth are shared widely across the region. We have already showcased in Platinum Business Magazine a range of programmes that we have in place to help the local tourism sector, food and beverage producers and other potential airport suppliers. While these business sectors are potentially more

obvious beneficiaries of Gatwick’s future growth, other airport programmes seek to reach other members of our community. The Gatwick Foundation Fund and Gatwick Airport Community Trust By delivering £2.7 billion of economic activity and 43,000 jobs, Gatwick is the region’s single biggest driver of economic growth and is recognised as the driving force behind much of the region’s tourism, trade and a range of other aviation-related industries. While these sectors are likely to benefit directly from Gatwick’s future growth, our discussions with local business indicate that there is also a need to show that the economic impact of the airport’s growth can also be shared more widely across the region. This is an issue we recognise as an airport. To tackle this, a range of airport programmes are in place that are designed to help share the benefits we generate more widely. Many of them purposely target help toward local young people, the elderly and other vulnerable groups.

The Gatwick Foundation Fund for example was set up in 2016 to distribute £300,000 of funding to local projects, community groups and charities across the region in three rounds of funding a year. Total grants have just passed the £1 million mark in the latest round of funding and more than 200 organisations and close to 100,000 local people have benefitted so far. The latest round of grants has been distributed across a diverse range of projects, including the Crawley based branch of Streetlight UK, which provides specialist support for women involved in prostitution, sexual exploitation and sex trafficking; Bloomin’ Arts which offers opportunities for people in Tandridge with learning disabilities; and The Forget Me Not Club in Crawley which provides help to carers of Dementia sufferers to help prevent them from becoming socially isolated. Last year the Gatwick Airport Community Trust also awarded 97 grants to local projects across the region and the airport’s three official charity

Springboard Project, Horsham, offers an accessible play centre for all ages and social and leisure opportunties for children and young people

TRAVEL

The Posh Club in Crawley has received a £2,000 grant from the Gatwick Foundation Fund

partners include Air Ambulance Kent Surrey and Sussex, St Catherine’s Hospice and Gatwick Travel Care, a group of volunteers who makes a real difference to hundreds of passengers in need every year. Enhancing the local environment and inspiring young people The Gatwick Foundation Fund and Gatwick Airport Community Trust are just two examples of community programmes that the airport has put in place to share the benefits it generates among local people and communities. Other projects include those designed to enhance and protect the local

environment, including the airport’s sponsorship of South East in Bloom which saw over 300 communities take part, helping to boost community participation and social inclusion, and our three year partnership with Miles Without Stiles programme to increase the number of accessible walking routes in the South Downs for wheelchair users, families with pushchairs and less agile walkers. We also run numerous programmes to help adults start or return to work, or inspire young minds and give local school children a more practical and clear understanding of what careers they might develop from studying

Science, Technology, Engineering and Maths (STEM) subjects. It is important to us that as the airport continues to grow and thrive, that our local community grows and thrives also. We remain committed to meeting the needs of the community where it makes most difference and will continue to invest in community and voluntary projects that have a lasting, positive impact on as many local people as possible.

Some local projects supported in the latest round of Gatwick Foundation Fund grants • Rotherﬁeld St Martin (Wealden) a charity which aims to prevent loneliness amongst the elderly by providing companionship. Funding is for 40 social club meetings over a 12-month period.

• The Forget Me Not Club (Crawley), helps carers of Dementia sufferers so that they don’t feel alone. Grant funds will go towards the salary of a part time carer.

• Streetlight UK (Crawley) provides specialist support for women involved in prostitution, sexual exploitation and sex trafficking. Grant will cover half the costs of a specialist woman’s support worker.

• Disability Access (East Grinstead) promotes equal rights and access for all people with any form of disability or mobility problem. Grant money is going towards the mobility equipment loan service and the visually impaired readers group.

• Kangaroos (Arun) delivers fun and social activities for young people with learning disabilities. The grant will support BreakAway, the Saturday and holiday club for 12-18 year olds.

• 4th Youth Limited (Horsham) provides fun and informal learning environments for over 400 young people. This funding will help employ two youth support workers.

• Mid Sussex Voluntary Action (Burgess Hill) aims to promote and support charities and voluntary organisations. The grant will help fund the day-to-day activities of the group including the accessible town centre community room and training courses for members

• Bloomin’ Arts (Tandridge) offers opportunities for people with learning disabilities to enjoy, perform and work in the arts. The money will support a craft project to enable adults with learning disabilities to create craft products for sale.

Audi R8

By Maarten Hoffmann

he R8 has been with us since 2016 and worldwide, sold 3,688 in 2016. Designed as the everyday super car, there is little doubt that the R8 is the only true everyday supercar. As easy to drive as a Ford Focus, l used it every day and it really is a pussycat unless you press some buttons and dial it up, then it is a fire-breathing monster that will take your breath away. I have reviewed the R8 more than six times and in 2017 l took it to the Nurburgring, via the unrestricted autobahns of Germany, and it excelled. Track driving is a tad more challenging in a car with all-wheel drive as it tends to fight you in the corners and will not drift but nevertheless, it is superb. The 2019 model has had a bit of plastic surgery to hold back the years with a few more horses rammed in, bringing the standard car from 533bhp to

562bhp and the Performance model from 604bhp to 614bhp. Best of all is the mid-mounted 5.2 litre V10 that could be the very last of the wonderful naturally aspirated cars around. No turbos or superchargers stealing that wonderful roar emanating from the larger exhaust pipes. Apparently there is a V6 hybrid coming and at that time, l might just jump off Beachy Head. This new model has a new nose, larger exhaust pipes, a carbon anti-roll bar that saves 40% of the weight, new bumpers, stiffer suspension and a few new vents. A non-car nut would struggle to see any of the differences but then this car is not aimed at them – it is aimed at me; an out-and-out petrolhead who regards going from A to B as part of the adventure and not just a journey. For a supercar that will hit 201 mph and reach 60mph in 3.4 seconds, it is

ridiculously easy to drive and makes even the biggest twerp look like Stirling Moss. You can push it far beyond common sense, stop it faster than physics should allow, corner to the point of

“You can push it far beyond common sense, stop it faster than physics should allow, corner to the point of terror and all with supreme confidence and a smile that’s takes an age to fade”

MOTORING

terror and all with supreme confidence and smile that takes an age to fade. The interior is little changed as ‘if it ain’t broke, don’t fix it. The seats cuddle you, all the switch gear is well laid out and at hand and we have the fab Audi interactive dash that trumps all others. The seats are great but avoid the optional sports seats as they are too upright and too skinny for comfort in, what is, a full GT cruiser that will take you to Monaco and back without breaking a sweat, and you will feel tickety boo too. So where is the competition? It sits well with the McLaren 570s, Mercedes AMG GT and Porsche 911 GT3 but honestly, trumps them all. The McLaren, reviewed last year, is a very close contender and is lighter by 200kg but it’s the easy drive that pops the R8 over the line. The McLaren also pipped it with its superb turn into corners but the new R8 has fixed that little problem and it goes exactly where you point it. Where the R8 cannot be better is that monstrous baleful howl from the pipes - it really is quite addictive.

It ain’t cheap but then why would it be. The standard R8 will set you back £128,000, the Performance £142,000 and the Spyder £151,000 and running costs might hurt with 21mpg but really, who cares. If you can afford the car and love it as you will, you have to pay. And as the last of the naturally aspirated engines, keep the miles down and in time, it will make you money.

TECH STUFF Model tested: Audi R8 Engine: 5.2 litre V10 Power: 562bhp Speed: 0-60 3.4 seconds Top: 201mph Economy: 21.6mpg combined Price from: £128,000

The A-Class

Representative Example

A200 AMG Line Manual 5dr

Monthly Payments of

£299.00

From £299* per month with 3 years’ free servicing**

Customer Deposit

£3,999.00

On the Road Price

£26,095.26

The Mercedes-Benz A-Class is as youthful and dynamic as ever, with added comfort and technology. The A-Class introduces MBUX – Mercedes-Benz User Experience, plus it offers a number of functions usually found in classes above. Thanks to the Driving Assistance package, the A-Class can drive semi-autonomously on certain roads, and MULTIBEAM LED headlights are optionally available as part of the Premium Plus package. All models of the A-Class are also powered by new, efficient diesel and petrol engines.

Optional Purchase Payment2

£11,725.00

Amount of Credit

£22,096.26

Duration of Agreement

48 months

Total Amount Payable3

£30,086.00

Purchase Activation Fee2

£10.00

Representative APR

5.9% APR

Fixed Interest Rate

5.78%

Excess Mileage excl. VAT

8p per mile

For more information please contact our Sales Team at Mercedes-Benz of Guildford on 01483 916292

Mercedes-Benz of Guildford Moorfield Road, Guildford, GU1 1RU

01483 916292 www.sandown-group.co.uk

1. Finance offer based on a Mercedes-Benz Agility agreement. Vehicle condition, excess mileage and other charges may be payable. 2. Payable if you exercise the option to purchase the car. 3. Includes optional purchase payment, purchase activation fee and retailer deposit contribution (where applicable). *Orders/credit approvals on selected A-Class models between 1 January and 31 March 2020, registered and delivered by 31 March 2020, excluding Mercedes-AMG models, 6,000 miles per annum. Guarantees may be required. Offer cannot be used in conjunction with any other offer. Some combinations of features/options may not be available. Subject to availability. Over 18s only. Finance is subject to status and provided by Mercedes-Benz Finance, MK15 8BA. Sandown Group is a credit broker and not a lender. Sandown Group is authorised and regulated by the Financial Conduct Authority in respect of regulated consumer credit activity. All New and Approved Used cars sold by any Sandown Mercedes-Benz Retailer is subject to a purchase fee of £129 inc VAT. **To qualify for this offer, all new A-Class hatchback vehicles (excl. AMG A35, AMG A45, A-Class Saloon models, and S176 A-Class) must be ordered and registered between 1 January and 31 March 2020 (inclusive). Vehicles must be purchased on a MBFS finance contract to be eligible. Offer applies to all private retail and small fleet (1-24 units) customers only. ServiceCare Plan is based on 3 services taken at the relevant service intervals – either 15,500 miles or 12 months whichever comes sooner. All services must be completed by an authorised Mercedes-Benz Retailer. This offer can be used in conjunction with all other applicable Sales Campaigns except other ServiceCare campaigns. No cash alternative. ServiceCare plan stays with the vehicle and therefore in the event of change of vehicle ownership, the ServiceCare plan cannot be moved to another vehicle, but should be given to the new owner of the same vehicle. Mercedes-Benz Cars UK Limited reserves the right to amend or remove this offer at any time. Prices correct at time of going to press 01/2020. Images for illustrative purposes.

BUSINESS SURVEY

The GLA

Representative Example

GLA 180 Urban Edition Auto

Monthly Payments of

£289.00

From just £289* per month

Customer Deposit

£3,999.00

On the Road Price

£25,350.01

The Mercedes-Benz GLA remains to be the sportiest vehicle of its class, encompassing eye-catching aesthetics whilst still being prepared for all terrains. The Urban Edition takes this one step further with its off-road comfort suspension, making it the ideal vehicle for cross-country driving. The versatile and compact GLA SUV also perfectly complements fast-paced city living; KEYLESS-GO, Media Interface and a Reversing Camera with 180 ° view all make driving in an urban environment that much more efficient.

Optional Purchase Payment2

£11,325.00

Amount of Credit

£21,351.01

Duration of Agreement

48 months

Total Amount Payable3

£29,206.00

Purchase Activation Fee2

£10.00

Representative APR

5.9% APR

Fixed Interest Rate

5.78%

Excess Mileage excl. VAT

10p per mile

For more information please contact our Sales Team at Mercedes-Benz of Guildford on 01483 916292

Mercedes-Benz of Guildford Moorfield Road, Guildford, GU1 1RU

01483 916292 www.sandown-group.co.uk

Small business is big business... (FOR HACKERS)

Protect your data and your brand. IntraLAN can ensure full GDPR compliance of your IT infrastructure.

No obligation Cyber Threat Defence Assessment. The vast majority of organisations in the UK rely on digital technology to function. Good cyber security protects that ability to function, and ensures businesses can exploit the opportunities that technology brings. Cyber security is central to an organisation’s health & resilience. New regulations (such as GDPR) as well as high profile media coverage on the impact of cyber incidents, have raised the expectations of customers, suppliers and every organisation you interact with in your value chain. Cyber readiness matters.

IntraLAN’s Cyber Threat Defence Assessment provides critical insight into your business’ IT security & vulnerabilities, including: • A detailed explanation of any current IT security exposure • A thorough review of user firewall licensing or system issues • Bespoke advice and recommendations to improve your business’ IT security

Our technology helps you better understand your Security Risk – which application vulnerabilities are being used to attack your network, which malware/botnets were detected, what phishing attacks are making it through your defences, and which devices are “at risk” for security breach probability. With IntraLAN – if anyone is trying to hack your network, or exploit your data, we can help defend your business – no matter how big or small.

call us on 0344 770 7000 or email security@intralan.co.uk

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4.76

INDEPENDENT CSAT SCORE JAN - DEC 2019

With you on your digital journey

TECHNOLOGY

Protect your data and your brand Lessons to learn from the Travelex breach by Martin Roskelly, IT Consultant at IntraLAN Group Ltd the supplier in the coming months after assessing the effect on their own reputation. To survive in today’s economy, companies must balance seamless digital experiences with fail-safe security. When companies fail to deliver on security, not only do they have to consider the financial loss but also the detrimental effect on brand reputation and customer trust.

ne of the biggest business stories of 2020 so far was the attack on Travelex’s network. The company’s website and its services were taken oﬄine for weeks in an effort to prevent the spread of ransomware. Recent decades have seen a huge increase in cyber threats and breaches. This has led to concerns about how businesses address the issue of cybersecurity and opened discussions on the strategic perspectives on cyber security and cyber warfare, trusted computing, password cracking, systems and network security. As time progresses this will be evident for Travelex as the company struggles to regain customer trust after the breach. Not only has the breach affected customers, but brands dependent on Travelex to deliver their own exchange services (Sainsbury’s, Tesco, Lloyds, Barclays, RBS and others) may re-evaluate their contracts with

Customers will be understandably concerned about their personal data and once the damage has been done it can be extremely difficult to regain the trust of current and future customers. Look at Talk Talk, which is only now recovering some years later. Post-GDPR enforcement fines have increased dramatically. The ability to ‘hide’ data breaches has gone too, increasing the potential loss to reputation significantly. The ICO has now started to issue fines for GDPR data breaches for smaller businesses (no longer just the big boys with dedicated IT resources like British Airways for £183m and Marriott for £100m), and having a plan to counter cyber threats and protect customer data is vital. Ensuring you understand the risks, having backups and security measures in place to prevent breaches, reassures customers of your commitment to protecting their personal information. IntraLAN has the capability, resources

and tools to help identify breaches early, recover losses, and ultimately monitor and protect valuable customer data from this type of breach. Understanding cyber issues is an ongoing process and to help you on your digital transformation journey IntraLAN offers a discovery service where you can gain additional insight on the subject. Our free Cyber Threat Defence Assessment provides you with the insights and resources to help build a resilient and cyber-ready organisation. Speak to our specialist team today and join us at the Surrey Technology Forum on Wednesday March 4th 2020 to discover how to defend your business against cyber attacks. “The organisational DNA of today’s SME is shifting to become increasingly digital. Technology has many business benefits and isn’t just a task for the IT department – it can play a vital strategic role in supporting your entire organisation. There is no good reason to delay getting to grips with IT security, cloud architecture, data management and compliance. We understand SMEs and have a wealth of expertise to make technology work for your business.”

www.intralan.co.uk 0344 770 7000 Twitter: @intralan

REALITY BITES By Maarten Hoffmann

am not a climate activist, nor will l preach about the subject just to add to the howling roar. But l will offer a reality check on the topic and how worldwide business will be deeply affected if we don’t do something about it. There are still odd pockets of Neanderthals who deny any form of climate change but the majority of intelligent human being cannot deny that human interaction with the planet is damaging it – possibly way beyond our ability to fix it. Some say weather conditions around the globe are normal climatic events that have occurred for millennia and just because human records only go back a hundred years or so, the planet works in million-year cycles. But many would venture that the records we have are enough to scare the pants off us. Looking at said records dating back to 1850, 2019 was the second hottest year on record with the worry being that the first was in 2016, making that decade the warmest for 170 years.

In addition, plastic invades our world and is in the gut of almost 100% of our birds and sea life. Every piece of plastic ever produced is still knocking around the planet. Coral reefs are bleaching (dying) at a rate never before seen and will never return. CO2 emissions continue to rise dramatically, and with China building a new fossil fuelled power station at the rate of two per month, there is little chance it will decline any time soon. We continue to fell forests, build on flood plains, deplete the green belt, pump chemicals into our waterways, clear the rainforests for the planting of cheap palm oil,

fly on filthy aeroplanes at the drop of a hat and wage continual wars over the meagre spoils that remain. But if we are to do something about this, we had better be prepared to change our lives in such a dramatic fashions, that modern life would be unrecognisable. Let us imagine that if we switched off modern life today, all power usage and all CO2 emissions, around the world that nature would recover in 100 years. Then we would need to look at how long we have under these worsening conditions before human kind is wiped out. On this imaginary clock, l would give humans 50 years before it is far too late and the planet bites back. Therefore, we are doomed. Our oceans are the perfect model for this. We are eating the fish way faster than they can replenish, and having been a marine activist for 20 years whilst living in the tropics, having been arrested twice and deported once for my furious actions, l can assure you l have a very good handle on this particular subject. In my opinion, fish are gone for good. They will never recover from mass human consumption created by factory fishing, the sedimentary run off from our chemical soaked land and the plastic invasion in every inch of the worlds oceans. Why do you think the latest record for a Blue Fin Tuna of $2.4 million should resonate? It’s because they are so rare the price is through the roof. Stop fishing to allow them to recover? Not on your life – we just try harder to catch them

as they are so valuable. Humans really are the ultimate idiots. Everyone writing on the subject ends with a note of hope that ‘we can do it’. Sorry, but I will end on a note of ‘no we can’t’. We are not prepared to turn back the clock and rid ourselves of all modern conveniences. To make any small difference we would need to halt production of all fossil fulled engines, ban flying, ban the manufacture of all plastics, ban the use of chemicals, ban the felling of

ANGER MANAGEMENT BUSINESS SURVEY “...if we are to do something about this, we had better be prepared to change our lives in such a dramatic fashions, that modern life would be unrecognisable”

therefore allowing us not to worry too much and calm down and carry on. Humans really are the ultimate idiots. Perhaps all the experts are wrong. Perhaps Sir David Attenborough is wrong when he says ‘Human beings have overrun the world. Our planet is headed for disaster’ It has long been accepted that the loss of Arctic ice is the tipping point for the planet; the point of no return. Well, stop reading now if you are prone to depression. That very ice has declined by 78% between 1979 and 2012. That’s 10 trillion tons of ice that’s melted into the sea, amplifying global warming and equal to around 250 billion tons of carbon dioxide. When it all goes, and it will, sea levels would rise by up to 58 metres and global warming would increase off the scale – effectively, human would never be able to survive.

a single tree, ban the burning of rubbish, ban fireworks, ban oil drilling, ban antibiotics, ban fishing, ban war, ban meat consumption and kill at least 50% of all humans on the planet. If we did the above today, most experts agree we might have a 50/50 chance of surviving what nature is set to throw at us. You and l both know that we will not even action 2% of the above. Humans need hope. Humans need to feel that someone somewhere is doing something about our problems

What can we do? Everything we can l guess is the answer in an attempt to slow it down in the hope that technology finds a way to reverse the decline, or we find out we are wrong and nature recovers. Trouble is, with the last scenario is that nature has a way of protecting itself against such damage therefore nature will have to rid itself of the offending species – us. Humans really are the ultimate idiots.

ANGER MANAGEMENT

75 75

ANGER MANAGEMENT The UN has just come out with some shocking statements about the state of the planet.

“We are leaving our children a dead world”

The UN Executive Secretary for Biological Diversity has implored world leaders to ensure that 2020 is not just another “year of conferences” on the continuing ecological destruction of the planet, urging countries to take definitive action on deforestation, pollution and the climate crisis. The destruction of life-supporting ecosystems such as coral reefs and rainforests means humans risk living in an “empty world” with “catastrophic” consequences for society, according to Mrema, who is responsible for spearheading a Paris-style agreement for nature that will be negotiated this year. The problem here is that all governments are absolutely committed to finding a remedy for the crisis, until it comes to actually doing something. The response is always “ah well, that’s a big decision and we will need to set up a committee to discuss that”. That reads as “it’s too contentious to deal with therefore we will kick it into the long grass”. In May last year, the world’s leading scientists warned that nature is disappearing at a rate hundreds of times higher than the average for the past 10 million years. Experts had previously warned that humans are driving the sixth mass extinction event in the earth’s history. When asked what would happen if governments did not take sufficient

Elizabeth Maruma Mrema, UN Convention of Biological Diversity

action, Mrema said: “The risks will be major. One is that we will not have listened to the science and the evidence provided. Because we will not have listened, it means the global community will have said: let biodiversity loss continue, let people continue to die, let the degradation continue, deforestation continue, pollution continue and we’ll have given up as an international community to save the planet. I hope that’s not where any of us would want to be” Is this a problem adults have given up on in the hope that the youth of today will fix it tomorrow? Greta Thunberg certain feels that’s the way we are going and she is probably right. Trouble is that we do not have the time to wait for them to grow into adults. The problem is here today, right now. The UN has organised a youth summit this April in Miyazaki, Japan which the organisation hopes environmentalists such as Thunberg will attend. “Our children are asking what climate they are going to inherit from us if the planet they are seeing is polluted, the ocean

they are seeing is full of plastic and the consumption patterns are leading to more pollution” stated Mrema. The children know exactly what their rights are, what they want and what they expect from their parents” she said. Whatever is negotiated today, will affect our children far more than us” In short, adults are in charge of our children’s future and not in 30 or 50 years but in 5 to 10 years. May of us will still be alive when the planet collapses and what will you say when your kids ask: “what did you do to help stop this ignorant, wilful destruction of our world?” I wonder what your answer will be?

ANGER MANAGEMENT

BUSINESS SURVEY

EAST SUSSEX MARKETING EXPO! DATE Thursday 5th March 2020 TIME FOR EVENT 10:00am - 3:00pm EVENT DESTINATION Uckfield Civic Centre, Uckfield East Sussex TN22 1AE

Over 30+ Local Exhibitors Great Opportunity to Network Early Bird Speakers Breakfast The Tiger’s Pen – Capital Growth Game Themed Exhibits Centrally Located in Uckfield Loads of Free Parking

7.30am – 8.00am Head of Marketing, Switchplane

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N O

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*Be quick, the first 60 gain access to the Early Bird Speakers Breakfast.

9.00am – 9.30am MD, Business Mentoring

Charity Partner Children’s Respite Trust NetXP printing by

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BUSINESS SURVEY

Inﬂuence

By Dean Orgill, Chair of Sussex IoD and Chairman of Mayo Wynne Baxter

ithin your business dealings and within your personal life who would you most like to think you have influenced? Do you think that influence has been positive or negative? Either way have you influenced people in the way that you would want to, or have they – for some wholly inexplicable reason – reacted to you and your actions in a way that is completely inconsistent with how they should have responded? Now, to turn it around, who has influenced you the most in your life? How did they do that, and how did you respond to that influence? Does that person know just how much they may have influenced you? As business leaders we are inevitably

required to influence people. We will therefore try to do so in the way that we may want to provoke a particular response, in order to try to achieve a specific outcome that we especially wish to see. But also as business leaders, since we are people, we will inevitably influence others whether we try to or not, and that may not produce the outcomes that we desire. Whatever we do or say will influence those we interact with, even if it only helps to reinforce, or perhaps change, people’s view of us or of our actions. In business it invariably helps to put oneself into the shoes of the other party. For example if I am selling services it makes sense to think if I was the buyer what would I want and how would I want to be dealt with. In other words to think what and how the customer or client may want to buy, rather than how we may want to sell. Likewise I would say that in terms of influence it makes sense to look at how we ourselves are influenced when trying to decide how to influence others, rather than how we might like to approach things from our point of view.

we ourselves are, and that has to be considered. But as a starting point who influences you? Is it a family member or is it someone you have never met? If it is a stranger, say a personal hero, what was it that inspired you? Was it a message, a behaviour or a particular response to circumstances? Why did that resonate with you? If we can give some thought to that it may help us as we seek the best way to influence others. We may need to ensure consistent message and behaviour to “back up” that message. How would you respond to someone urging you to behave one way but acting themselves in another? We cannot help but to influence others one way or another, but if we think about how to approach it we just may ensure that the number of desired outcomes we achieve is increased. Just a thought What is the biggest single positive inﬂuence you would like to have? www.mayowynnebaxter.co.uk www.iod.com

Of course we have to recognise that other people are not necessarily motivated by the same things as

UPCOMING FIXTURES:

A L B I O N v C R Y S TA L PA L A C E Saturday 29 February

M A T C H D AY H O S P I TA L I T Y AT T H E A M E X

ALBION v ARSENAL Saturday 14 March

ALBION v MAN UTD Saturday 4 April

ALBION v LIVERPOOL Saturday 18 April

With three matchday restaurants to choose from, all offer premium seating and an unrivalled atmosphere in the build-up to the match.

ALBION v MAN CITY Saturday 25 April

Hospitality packages at the Amex include: • Premium seating

A L B I O N v N E WC AST L E Saturday 9 May

• Inclusive drinks • A drink and snacks on arrival • Three-course meal

Fixtures are subject to change – for the latest fixture dates and kick-off times please visit BrightonAndHoveAlbion.com

• Tea and coffee at half-time and full time • Matchday programme

For more information on hospitality at the Amex, please call the hospitality team on 01273 878 278 or email hospitality@brightonandhovealbion.com

• Exclusive hire and use of the pitch for 90 minutes • Use of the home and away dressing rooms • Match ofﬁcials and ﬁrst aid support • Use of the home and away dugout seats • Use of footballs

• Half-time refreshments • Pitch team photograph • Access to a lounge after the match • Two-course buffet and a drink of your choice • Free on-site parking

SPORT | FOOTBALL

Socceroos all fired up Professionl footballers may well be paid a fortune, but that doesn’t stop them having a social conscience, writes Alan Wares of The Albion Roar weekend of January towards the bushfire relief funds. Goalkeeper Ryan felt he wished to contribute more, so

This is all the more appalling for two Brighton players, Aaron Mooy and Maty Ryan, native Australians seeing their homeland burn up, and who felt they had to do... something. Anything. Professional Footballers Australia Maty Ryan (left) and Aaron Mooy – the male and female players’ un- donated to Australian bushfires funds ion – acutely aware of the issues, suggested players donate A$1,000 (around £528) for every goal scored in the ‘A’ League and ‘W’ League (the he pledged A$500 (£264) for every ‘oftop men’s and women’s football dificial’ save in the Premier League durvisions in Australia) during the first ing the second weekend of the month.

This gesture set him back personally A$28,000 (c. £14,800) for the 56 saves made. However, the donations didn’t stop there as the Board of Directors at Brighton & Hove Albion unanimously agreed to match that contribtion towards the efforts to dowse the flames. Paul Hazlewood, Club Photographer, Brighton & Hove Albion

t can’t have escaped anyone’s notice the awful bushfires ravaging much of Australia. The damage to the wildlife, environment, and indeed the planet, is on an abysmal scale. And it’s only going to get worse.

Both the club and the players received massive praise from all quarters for their gesture. Everyone’s thought are first and foremost with the Australian firefighters, and those affected by this catastrophe.

People can join Maty and Aaron by donating to the WIRES wildlife bushfires effort. Head to www. wires.org.au/blog/emergency-donations-to-help-wildlife

PEST CONTROL

PROTECT YOUR PREMISES

from those pesky birds By Paul Bates, Managing Director Cleankill Pest Control Part of the problem is the increase in the number of broods each pigeon pair is now having: Twenty years ago pigeons would have two or three broods a year, but now we are more Cleankill Pest Control recommends likely to see four or five. This has led that any company with netting into a massive increase in the pigeon stalled should have a maintenance population which has been exacerbatcontract to ensure it remains in good ed by people feeding order and that there “Pigeons, or them and attractis no risk of birds becoming entangled. ‘ﬂying rats’, carry ing them into town squares where they diseases and are fouling on paveCertainly netting checking should be nearly all pigeons ments and buildings. done before the nestcarry bird mites” Pigeons, or ‘flying ing season starts. rats’, carry diseases and nearly all piAlso checking that bird spikes are ingeons carry bird mites – a tiny insect tact as wet weather followed by frosts, that feeds off the bird and makes huor maintenance work on the exterior mans itch and scratch. Pigeon fouling of buildings, and window cleaners, and nesting materials also provide a can dislodge spike systems. home for many other insects such as clothes moths, carpet beetle and mealIf a gap in the netting goes unnoticed worm beetles and pigeon excrement. and a pair of pigeons gets through and When the fouling is dry it creates airinto a roof space in a matter of months borne bacteria affecting anybody that there can be many birds living there may be susceptible to asthma and othand the floor will soon be covered with er breathing difficulties. fouling up to a foot deep. systems and bird spike repellents. Or, for natural bird control, Harris Hawks are the ideal solution.

ith Spring on the way, now is the time to make sure your property is protected from nesting birds. As the days get warmer, birds will start to look for places to settle such as outside ledges and exposed pipework. Their droppings will then collect on the floor below causing an unsightly, dangerously slippery mess. There are many techniques available to professional pest controllers such as netting, bird free gel, sprung wire

Cleankill offers a specialist bird control service, from the initial survey and specification through to the final proofing solution. As registered waste carriers, Cleankill can carry out fullscale removal of bird fouling, as well as contaminated goods and furniture, from infested properties.

Go to www.cleankill.co.uk 0800 056 5477.

An example of damaged bird netting

or call

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Fleetwide 2

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The table below gives you more details about the specific services which can be included within our Business Breakdown cover Roadside

Repair or recovery to the AA’s choice of appropriate local repairer.

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Transportation of vehicle, driver and up to 7 passengers to a UK mainland address if prompt local repair not possible.

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For more information or to take up this offer, please contact your local Accredited Chamber of Commerce. Direct Debit. To make life easier, you can now pay for your breakdown cover by Direct Debit. Based on Fleetwide 3 Standard rates for 3-6 vehicles. All the above prices are per vehicle per year, inclusive of IPT (Insurance Premium Tax). All prices are subject to change. Fleetwide cover does not apply to: specialist vehicles, ie: taxis, mini cabs, hire vehicles, ambulances, police vehicles, vehicles on tradeplates, minibuses, privately owned vehicles (unless used for business purposes), motorcycles and courier vehicles (all of which can be covered on Specialist rates as above), or any vehicles over 3.5 tonnes gvw. Terms and conditions apply. *Relay and Relay Plus services are not provided at or within ¼ mile of driver’s home address. Offer cannot be used in conjunction with any other offer. Offer prices are only available while your Chamber membership is current. We reserve the right to review pricing at any time. Full terms and conditions available on request by calling 0800 55 11 88. Business Breakdown cover is provided by Automobile Association Developments Limited (trading as AA Breakdown Services). Relay Plus is underwritten by Acromas Insurance Company Limited. Acromas Insurance Company Limited is authorised and regulated by the Commissioner of Insurance, Financial Services Commission, Gibraltar, and regulated by the Financial Conduct Authority, United Kingdom. Acromas Insurance Company Limited is a member of the Association of British Insurers. Head Office: 57-63 Line Wall Road, Gibraltar. Registered Number 88716 (Gibraltar). UK brand address: Acromas Insurance Company Limited, Enbrook Park, Folkestone, Kent, CT20 3SE. Automobile Association Insurance Services Limited is an insurance intermediary authorised and regulated by the Financial Conduct Authority. Registered Office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA. Registered in England and Wales number 2414212. †

BCC_0617

The E-Class Saloon

Representative Example

E220d SE Saloon Auto

Monthly Payments of1

£349.00

From only £349* per month

Customer Deposit

£5,999.00

On the Road Price

£32,039.84

Combining luxury and comfort with modern, sporty styling, the E-Class saloon offers the ultimate form of sophisticated driving. External safety features include high performance LED head and tail lights and the Parking Package, inclusive of Active Parking Assist and reversing camera. Driver convenience is heightened throughout the interior design, with the KEYLESS-GO starting function and multifunction steering wheel. The E-Class saloon is a figure of opulence for both driver and passenger.

Optional Purchase Payment2

£14,000.00

Amount of Credit

£26,040.84

Duration of Agreement

48 months

Total Amount Payable

£36,761.00

Purchase Activation Fee

£10.00

Representative APR

5.9% APR

Fixed Interest Rate

5.78%

Excess Mileage excl. VAT

9p per mile

For more information please contact our Sales Team at Mercedes-Benz of Guildford on 01483 916292

Mercedes-Benz of Guildford Moorfield Road, Guildford, GU1 1RU

01483 916292 www.sandown-group.co.uk