PLYMOUTH: CITY OF OPPORTUNITY Would you like to work in an exciting, dynamic and challenging job?
Business Administration and Finance 3190016
2543151 648998 1484210
You could be working anywhere 4432771
There are business functions undertaken in all organisations, therefore you could be working in just about any sort of company professional services, the NHS, local authority, local schools and universities, retail and warehousing companies, health centres etc. Within large organisations individual departments will have roles requiring skills in business, administration and finance.
22
! ! ! ! ! !
Sales and marketing Human resources IT Customer service Finance Business development
e
648998 The top 10 businesses in Devon and Cornwall with the biggest financial turnover are: Babcock Marine (Devonport) Limited BT Group PLC Tulip Limited Samworth Brothers Limited Princess Yachts International PLC EDF Energy PLC Plymouth and South West Co-operative Pennon Group PLC Imerys Minerals Limited Orange PCS Limited By 2026 the number of jobs in Plymouth are set to grow by 42,500 (growth of current population by 15%) The sectors where projected growth may take place are: Health Education Retail and Distribution Hotels and Catering Business Services Public Administration Other Services Over 90% of employees in Plymouth work in organisations with between one and twenty staff 3
3991569
4
Local
1383627
2585169
Fact!
The vision for Plymouth is that by 2020 it will be one of Europe’s finest, most vibrant waterfront cities
Fact!
Plymouth has a significant marine sector, which employs approximately 13,500 people in nearly 300 companies. Marine services include finance, brokerage, law, insurance and consultancy
Fact!
The University of Plymouth is one of the top three modern universities, boasting four centres of excellence (the most of any university in the UK), and nine national teaching fellowships. The university plays a key role in the city’s cultural, economic and social life with staff increasingly involved in economic development projects. The university aims to become the enterprise university
Fact!
Plymouth will need more entrepreneurs to help businesses and the economy grow
Fact!
Two Four Communications, founded 20 years ago, has become one of the largest independent media groups in the UK. The company employs over 250 staff and has an annual turnover in excess of £23 million
Fact!
Plymouth is home to the largest naval base in Western Europe and has a thriving commercial port. More than 2 million tons of cargo pass through the port each year
Fact!
Plymouth City Council is the biggest public sector employer with about 11,000 employees. The Council offers apprenticeships, work experience and a Graduate Development Programme
Fact!
The Tamar Science Park has more than 50 companies employing over 800 people. It is one of the fastest growing Science Parks in the UK
2740410
Fac
0
National
445710
99.3% of organisations in the UK are small businesses employing between 0-49 people. 0.6% of businesses employ 50-249 people and only 0.1% are large businesses employing 250+ employees
Fact!
It is estimated that family businesses account for more than two thirds of all companies registered in the UK and about half of the country’s private economic activity
Fact!
The most important financial centres in the UK are the City of London, Edinburgh and Glasgow
Fact!
Many people working in business, administration and financial services are due to retire over the next few years leaving many opportunities for recruitment
Fact!
The value of the creative economy is equal to the financial services sector. Two million people are employed in creative jobs and the sector contributes £60 billion per year – that’s 7.3% - to the British economy
Fact!
It is estimated that you will have 10-14 jobs by the time you are 38 so you will need to be enterprising to compete in the job market
Fact!
In the last year, around 70,000 young people started new businesses in England and Wales
Fact!
cts
5
301274
3511888 363 2595924 3150854
Unlock the Key to your Future Qualifications are important but employers also want to recruit people who have the following
Skills
6
Management Communication Team Working Efficiency ICT Marketing Literacy Project Management Organisational
37549
573747 Skills and
208568
6603
creativity are the key to your future
Adaptability Perseverance Flexibility Creativity Confidence Independence Initiative
Attributes
7
Case Studies Beth Clayton
8
My responsibilities are everything from organising events, to proofing promotional material and attending Chamber meetings. I chose to take on this job role, as I wanted to create an awareness of Plymouth as an enterprising city and show the opportunities available for young people. I want to provide young people of Plymouth with a voice within the city in relation to the future development of the city. CHAIR OF Young people who have potential, in any area of work whether it is arts, business, sport, or science should be allowed to reach their full PLYMOUTH YOUNG CHAMBER capability and be given the chance to achieve their best. I also wanted to gain events management experience to help improve my job prospects. The best bit about this job is working with directors/senior people.
Chris Maslen
MARKETING ASSISTANT, PTG ENGINEERING LTD
I achieved a BA (Hons) Business Studies degree from the University of Glamorgan but due to a lack of experience I was finding it difficult to get a job. Through Graduate Business Partnerships, which is a paid project-based placement managed by the Universities of Plymouth and Exeter, I was placed with PTG Engineering for 20 weeks, during which time I helped them to develop their marketing strategy. I also assisted with rebranding, including the company logo and a complete overhaul of colour and design, which was used for new product brochures, flyers, handouts, letterheads and business cards. I also investigated overseas markets and suggested new ways of packaging products to improve the look and also improve the protection of the equipment. Working on this project has really improved my CV.
4324464
9
Lisa Taylor
TRAINEE PR ACCOUNT EXECUTIVE
Ne
My parents both studied in school up to GCSEs but did not have the opportunity to go to university and went straight into work. They always encouraged me to go to university, and if I had not wanted to go they would have been disappointed and would have worried that I would miss out on such a valuable experience. My family supported me enormously throughout university, for which I am grateful. Following completion of my BA (Hons) Public Relations with Media degree at Marjon, I am now a trainee account executive with a PR company. The best bit about my job is the variety - each day is different and it is what my degree was prepping me for. My advice to anyone wanting to get into this line of work is to gain as much experience as possible!
10
4324518
ACCOUNTANCY TECHNICIAN
eil Demuth I work for Foot Anstey, which is a leading law firm in the SW. I am qualified at both AAT (Association of Accountancy Technicians) and CIMA (Chartered Institute of Management Accountants) level and am the Finance Manager with responsibility for the development of a team of staff. I knew whilst taking my A Levels that I wanted a position in a professional environment where I could learn how a business operates and play my part in contributing to its success. I was attracted to working in an accounts environment as I enjoyed maths at school. After researching the AAT qualification it made me realise that being in accounts was not just about numbers but being central to how the business performs and operates. I completed my studies with Accountancy Plus as an Accountancy Technician and have since qualified as a Chartered Management Accountant.
CHARTERED ACCOUNTANT
Lisa Bench
I studied the AAT (Association of Accountancy Technicians) fast track route and am now qualified as a Chartered Accountant at the age of 23. When I was 13 I had a talent for maths so I decided to explore career opportunities available using maths. I did some research and quickly established that accountancy was an attractive option. One of the things that appealed to me was the clear career path, and the financial rewards looked pretty healthy too! I briefly considered doing a maths degree but did not want to study without getting paid. So I took a gap year to get some work experience and then applied to local accountancy firms to obtain a job with training. Thanks to choosing the AAT route I have been able to earn money rather than get in to debt at university and this has allowed me to buy my own house and have financial independence. I am now studying for my Chartered Tax Advisor exams.
11
Local Entrepreneurs
Plymouth needs you!
Oliver Blackwell
Oliver Blackwell Chartered Industrial Designer and entrepreneur As an Industrial Designer my aim is to improve the way that existing products work and look and/or produce them at a lower cost. I may also be involved in designing entirely new products. My job role focuses on improving the processes within manufacturing; it is not just about design. So having good business awareness is essential. I completed A levels at a school with an art & design specialism and went straight on to take a degree. I actually dropped out of my first degree course after six months because it was too engineering focussed and I wasn't enjoying it. I then had to wait a whole year before starting a BA (Hons) in 3 Dimensional Design with a product design specialism at the University of Plymouth. Ironically, since running my own business, I have become involved in a lot of engineering projects! I knew from day one that I wanted to work for myself. Six months after graduation and being employed in my first job I realised that I wanted 100% control over my working life. So I decided to take the risk and become self-employed. My long term business goals are to form partnerships with 5 different business sectors to develop diverse products. I am already working within the agricultural machinery, electrical, cookware, and luggage sectors, and intend to develop a green product in the next year.
12
4324530
Nigel
Danny Bamping I would describe myself as a serial entrepreneur. I am the Managing Director and founder of Bedlam Puzzles Ltd, a skilled cameraman, director and producer and the creative mind behind a number of companies and initiatives, mostly in the Natural History & Environmental filmmaking sector. My primary business interest, however, is the Bedlam Cube dubbed the next Rubik's Cube of the toy world' which is a worldwide phenomenon with annual sales now estimated at over ÂŁ1 million. My rise to success began under difficult circumstances. Following heart surgery, I lost my job as a part time university lecturer, had to stop working as a freelance underwater cameraman and ended up on state benefits. However I soon became involved with other Projects, and met puzzle-genius Bruce Bedlam who had developed a very unique puzzle, but not pursued the product commercially.
l Burt
COMPANY DIRECTOR
In 1998, my business partner and I established Deep Blue Sound, a commercial recording studio and educational facility in music technology. Initially, setting up our own business was an extremely stressful experience. We worked very long hours, roughly 80 a week, although we did occasionally give ourselves Sundays off! We knew that if we were to get anywhere we would need the magic mixture of hard work, a little bit of good fortune and of course we'd have to provide something that people actually want. In taking this route in life, you are doing everything with no certainty of any pay back. So you must have an undying belief that what you are doing will be successful. Thankfully, that has proved to be the case so far and I have been able to establish a business in the way I want to, creating the culture I want, with people I want. 13
Range Careers
of
Business, administration and finance skills are required in all businesses and could lead to a range of occupations, such as: Accountancy Technician Actuary Administrator Auditor Bank Manager Bilingual Secretary Business Analyst Civil Servant Credit Analyst Customer Adviser Debt Collector Economic Development Officer Environmental Health Officer Equal Opportunities Officer Estates Manager
14
Farm Secretary Fund Manager Human Resources Officer/Manager Industry and Commerce Accountant Insurance Broker Insurance Loss Adjuster Insurance Underwriter Investment Analyst Legal Secretary Local Government Administrator Local Government Officer Management Consultant Marketing Manager Medical Receptionist Medical Secretary Mortgage Advisor Payroll Clerk
Pensions Administrator Personal Assistant (PA) Public Sector Accountant Receptionist Recruitment Consultant Risk Manager Sales Representative Stock Broker Stock Market Trader Trading Standards Officer
There are business, administration and finance opportunities within every employment sector, including national and local government, agriculture, finance, engineering, health, leisure, media, retail, transport and utilities. Employers range from multinational corporations, with thousands of staff, to small companies with less than ten employees.
List three careers you would like to research further
1 2 3 Remember - for more information have a look at www.connexions-direct.com/jobs4u 3298159
15
LetsWhat talk ab could you Public Relations Officer
Stockbroker
Marketing Manager
£ £
to
£ £
to
Accounting Technician
Company Director £ £
to
£ £
to
£
to
£
Think about what you would like to do. Research the 16
3692169 146673
bout money... u £arn? Bilingual PA
Creative Director
Legal Secretary Human Resources Officer £ £
to
Brand Manager £ £
to
£ £
to
£ £
to
£
to
£
e salary range on www.connexions-direct.com/jobs4u 17
Pathways What are the pathways in to this sector? Map of how you can progress
18
19
Useful websites: Local course information 14 - 19 course directory University of Plymouth UCP Marjon
www.findacourse4me.co.uk www.plymouth.ac.uk www.marjon.ac.uk
Careers and further course information Careers SW (Connexions) Helping discover what you could do and how to get there Information, careers advice and resources Apprenticeships Graduate careers Career information Qualifications explained
Useful subject websites Financial services Retail Plymouth Young Chamber
www.careerssw.org www.icould.com https://nextstep.direct.gov.uk www.apprenticeships.org.uk www.prospects.ac.uk www.insidecareers.co.uk www.direct.gov.uk/en/EducationAndLearning /QualificationsExplained www.directions.org.uk/careers www.skillsmartretail.com www.plymouthyoungchamber.co.uk
Quiz answers Page 2: Food and Drink, Textiles, Chemicals, Pharmaceuticals, Polymers, Engineering Page 12: 1) 3.4 million are employed in the sector - that’s about one-in-every seven people working in the UK. 2) 2,400. 3) 1.5 million. 4) Year in Industry. 5) 500,000. 6) Algram
20 2
Somef ur t heri nf or mat i onyoumayf i ndusef ul . . .
BUSINESS STUDIES
Illustration of career progression and skill development Sample Jobs Senior Management
LEVEL 4
Junior to Middle Management
LEVEL 3
Experienced to Supervisory
LEVEL 1/2
Entry Level Employment to Intermediate
SKILL DEVELOPMENT - depending on experience
LEVEL 5+
Examples of Job Specific Skills
A guide to the types of jobs you could progress to if you invest in the relevent skills and training
Skills and Attributes (Illustrative)
Practice Manager Office Manager
Negotiating contracts and procurement
Strategic planning Finance and budget management Auditing Managing complex projects
Office Manager Executive Assistant
Site and facilities management
Good verbal communication (e.g. telephone manner) Good written communication (e.g. letters, emails) Time management (e.g. meet deadlines, prioritise) Good knowledge of ICT (Outlook, Word, Excel) Organised and motivated Team Worker (flexible and helpful) Proactive and uses initiative (e.g. problem solving) Understanding of Health, Safety and Data Security
Administration Coordinator Personal Assistant Legal Secretary
Supervisory experience, setting targets Minute taking and managing dairy systems Understand legal terminology & record keeping practises
Business and commercial awareness Planning (e.g. Staff time, resources, deadlines) Assertive and able to work under minimal supervision Basic event organising High customer service Interpersonal skills (developing & maintaining strong relationships with all staff) Negotiating and decision making
Administrative Assistant Accurate keyboard skills and attention to detail Clerical Officer Accurate data entry / database management Finance/ Payroll Assistant Understanding of basic accounting principles Receptionist Customer service / front of house services Secretary Shorthand and audio typing Medical Secretary Experience with medical terminology
Good verbal communication (e.g. telephone manner) Good written communication (e.g. letters, emails) Time management (e.g. meet deadlines, prioritise) Good knowledge of ICT (Outlook, Word, Excel) Organised and motivated Team Worker (flexible and helpful) Proactive and uses initiative (e.g. problem solving) Understanding of Health, Safety and Data Security
BUSINESS STUDIES
Illustration of career progression and skill development Sample Jobs Senior Management
LEVEL 4
Junior to Middle Management
LEVEL 3
Experienced to Supervisory
LEVEL 1/2
Entry Level Employment to Intermediate
SKILL DEVELOPMENT - depending on experience
LEVEL 5+
Examples of Job Specific Skills
A guide to the types of jobs you could progress to if you invest in the relevent skills and training
Skills and Attributes (Illustrative)
Practice Manager Office Manager
Negotiating contracts and procurement
Strategic planning Finance and budget management Auditing Managing complex projects
Office Manager Executive Assistant
Site and facilities management
Good verbal communication (e.g. telephone manner) Good written communication (e.g. letters, emails) Time management (e.g. meet deadlines, prioritise) Good knowledge of ICT (Outlook, Word, Excel) Organised and motivated Team Worker (flexible and helpful) Proactive and uses initiative (e.g. problem solving) Understanding of Health, Safety and Data Security
Administration Coordinator Personal Assistant Legal Secretary
Supervisory experience, setting targets Minute taking and managing dairy systems Understand legal terminology & record keeping practises
Business and commercial awareness Planning (e.g. Staff time, resources, deadlines) Assertive and able to work under minimal supervision Basic event organising High customer service Interpersonal skills (developing & maintaining strong relationships with all staff) Negotiating and decision making
Administrative Assistant Accurate keyboard skills and attention to detail Clerical Officer Accurate data entry / database management Finance/ Payroll Assistant Understanding of basic accounting principles Receptionist Customer service / front of house services Secretary Shorthand and audio typing Medical Secretary Experience with medical terminology
Good verbal communication (e.g. telephone manner) Good written communication (e.g. letters, emails) Time management (e.g. meet deadlines, prioritise) Good knowledge of ICT (Outlook, Word, Excel) Organised and motivated Team Worker (flexible and helpful) Proactive and uses initiative (e.g. problem solving) Understanding of Health, Safety and Data Security
CUSTOM ER SERVICE
Illustration of career progression and skill development
Sample Jobs
LEVEL 5+
Examples of Job Specific Skills
LEVEL 3
Experienced to Supervisory
LEVEL 1/2
Entry Level Employment to Intermediate
SKILL DEVELOPMENT - depending on experience
Junior to Middle Management
Skills and Attributes (Illustrative) Establishing strategic business relations Devising and deploying company objectives and goals
Senior Management
LEVEL 4
A guide to the types of jobs you could progress to if you invest in the relevent skills and training
Call Centre Manager Relationship Manager Senior Cabin Crew Retail Manager
Efficiently allocating resources Excellent interpersonal and networking skills Maintaining high safety and security standards Building up distribution channels
Analytical Skills (eg. identifying trends) Finance (eg. budgeting, setting and meeting targets) Planning (eg. developing strategies, shift patterns) Strong commercial awareness (eg. maximising profits) Strong leadership (eg. Upholds company vision and culture) Decision making and taking effective action
Sales Team Leader Retail Supervisor Travel Agent Personal Banker Telemarketing Executive Cabin Crew
Experience of setting and meets targets Good knowledge of products and standards Maintaining up-to-date travel knowledge Detailed knowledge and understanding of products Database skills (eg. retrieving and comparing data) Friendly, positive attitude, energetic
Excellent problem solver (eg. exceeding expectations) Good leadership (eg. supportive, motivates team) Creative (eg. identifying new markets & opportunities) Strong interpersonal skills (eg. builds relationships and trust with clients) Proactive (eg. addresses shortfalls without prompting)
Retail Sales Assistant Customer Advisor Receptionist Call Centre Agent Switchboard Operator Passenger Services Assistant
Helpful, approachable and organised Excellent telephone manner, persuasive Courteous, approachable and efficient Excellent telephone manner, active listener Able to work under rigorous time constraints Security conscious
Confident communicator (verbal and oral) Empathetic and able to build rapport Calm under pressure Team Worker (eg. thinks of others, puts team first) Good ICT skills (eg. email, word documents) Problem Solver (eg. handling complaints, negotiating) Good arithmetic skills (eg. ability to calculate efficiently) Responsive (eg. Listening and understanding customer needs)
Developed in partnership by Exeter & Heart of Devon Employment & Skills Board Â
CUSTOM ER SERVICE
Illustration of career progression and skill development
Sample Jobs
LEVEL 5+
Examples of Job Specific Skills
LEVEL 3
Experienced to Supervisory
LEVEL 1/2
Entry Level Employment to Intermediate
SKILL DEVELOPMENT - depending on experience
Junior to Middle Management
Skills and Attributes (Illustrative) Establishing strategic business relations Devising and deploying company objectives and goals
Senior Management
LEVEL 4
A guide to the types of jobs you could progress to if you invest in the relevent skills and training
Call Centre Manager Relationship Manager Senior Cabin Crew Retail Manager
Efficiently allocating resources Excellent interpersonal and networking skills Maintaining high safety and security standards Building up distribution channels
Analytical Skills (eg. identifying trends) Finance (eg. budgeting, setting and meeting targets) Planning (eg. developing strategies, shift patterns) Strong commercial awareness (eg. maximising profits) Strong leadership (eg. Upholds company vision and culture) Decision making and taking effective action
Sales Team Leader Retail Supervisor Travel Agent Personal Banker Telemarketing Executive Cabin Crew
Experience of setting and meets targets Good knowledge of products and standards Maintaining up-to-date travel knowledge Detailed knowledge and understanding of products Database skills (eg. retrieving and comparing data) Friendly, positive attitude, energetic
Excellent problem solver (eg. exceeding expectations) Good leadership (eg. supportive, motivates team) Creative (eg. identifying new markets & opportunities) Strong interpersonal skills (eg. builds relationships and trust with clients) Proactive (eg. addresses shortfalls without prompting)
Retail Sales Assistant Customer Advisor Receptionist Call Centre Agent Switchboard Operator Passenger Services Assistant
Helpful, approachable and organised Excellent telephone manner, persuasive Courteous, approachable and efficient Excellent telephone manner, active listener Able to work under rigorous time constraints Security conscious
Confident communicator (verbal and oral) Empathetic and able to build rapport Calm under pressure Team Worker (eg. thinks of others, puts team first) Good ICT skills (eg. email, word documents) Problem Solver (eg. handling complaints, negotiating) Good arithmetic skills (eg. ability to calculate efficiently) Responsive (eg. Listening and understanding customer needs)
Developed in partnership by Exeter & Heart of Devon Employment & Skills Board Â