Chamberlink April 2014

In This Month’s Issue:

New Digital Face:

Read all about Plymouth Chamber’s digital revolution Pages 16-17

How I got started:

Find out how ‘Black Thunder Paul’ went on to create one of Europe’s leading Audio Branding companies Page 23

Let’s talk about...

We talk about signs of growth for the local economy in our new debate feature Page 31 April 2014

What does the City Deal mean for your business?

Find out what the Plymouth and South West Peninsula City Deal has in store for businesses across the region

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Plymouth Chamber Of Commerce

Contents: Chamber Director Elections Read all about how you can have your say in the Chamber’s Director elections Page 7

Key to Success Paul Bushell of Sir Fix-a-Lock shares updates with small businesses on keeping their premises secure Page 21

Chamber new recruits Meet Phil and Peter, our new Business Advisors and learn how they can help you and your business Page 8

Spotlight on Alison Pine Meet Outset Plymouth’s new Team Leader as she settles into her role Page 22

Artistic Director with National acclaim appointed at Dartington Meet Bill Gee, Dartington Trust’s new year-round Artistic Director Page 9

International Trade outlook We share the headline results from BCC and DHL’s International Trade Outlook with you Page 25

Take a Tip from Me Learn how to overcome blank page syndrome with some handy tips from copywriter Naomi Lang Page 21

Plymouth Chamber Of Commerce & Industry Registered Office: 22 Lockyer Street, Plymouth PL1 2QW. Tel 01752 220471 Fax 01752 600333 chamber@plymouth-chamber.co.uk. www.plymouth-chamber.co.uk Published by Plymouth Chamber of Commerce & Industry. Editorial copy can be submitted directly to communications@plymouth-chamber.co.uk Editorial policy: We publish members’ editorial according to merit and available space, regardless of whether contributors advertise or not.

See www.plymouthchamberlink.co.uk Advertising: Please contact Amanda Bishop on 01752 273884.

Meet Verity Get to know Verity, our new Customer Relationship Manager and find out how she can help you make the most of your membership Page 28

This publication © Plymouth Chamber Of Commerce 2014. All rights reserved. Material may not be reproduced without the written consent of the publisher. We reserve the right to accept, reject, alter or edit any material submitted. Every effort is made to ensure that information in this publication is correct; however, Plymouth Chamber Of Commerce & Industry and/or the editor cannot be held responsible for any errors, omissions or actions taken in reliance on it, and any opinions expressed do not necessarily represent the views or policies of the Chamber, the publishers, or the editor.

When printed, Chamberlink is on recycled paper made from 80% de-inked post-consumer waste and 20% mill broke, meeting the requirements set by Government bodies for recycled content papers. Printed by Latimer Trend. Designed by Real Fusion | www.realfusion.co.uk

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Who’s reading Chamberlink this month?

This month we’ve received this wonderful picture of Captain Rugwash (aka Andi Hill) reading Chamberlink at his wedding! That really is commitment to business news.

See your picture here by sending us your ‘I’m reading Chamberlink photo’ by email to Communications@plymouth-chamber. co.uk or sharing it with us via Twitter @ChamberPlymouth using #IReadChamberlink

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DAVID PARLBY’S VIEW

How to solve a problem like Dawlish Welcome to April’s edition of Chamberlink.

The past couple of months have been dominated with news of the travel disruption impact. At the Chamber, we have been lobbying hard on behalf of regional businesses to find a resilient solution to transport links for the South West.

Since the collapse of the rail line at Dawlish on 5 February I have been speaking with various partners, Ministers, MPs and other Chambers to highlight the impact that the lack of access to the region has had on our economy. Plymouth Chamber has very much been seen as the voice for South West business through our appearance on national news channels, expressing the concerns of the business community to add weight to our calls for an improved solution for Dawlish. We will continue to update members on progress over the coming months as decisions are reached concerning this important topic.

Aside from the disruption I’m pleased to announce that as of the beginning of April the new and improved Chamber website will go live, making it easier than ever to access information about the Chamber, our activities and support for our members. Find out more about our improved digital presence on p.16-17. It is our intention that by providing a modern and easy to use platform to access business information we will continue to grow Chamber membership throughout 2014.

This edition sees a variety of positive stories from Plymouth businesses, including many new appointments for local companies : see details on pages 9 and 15. With the rise in local employment we debate whether this indicates true growth for the regional economy in our ‘Let’s talk’ feature on p.31 – join the debate on our Linkedin Group to share your views.

CHAMBERLINK IS Sponsored by

Thanks to the January signing of the Plymouth & SW Peninsula City Deal, we’ve added two new Business Advisors to our team, Peter Scott and Phil Pearson, who will be working with businesses across the South West peninsula as part of our involvement in the delivery of the City Deal.

Plymouth Chamber, along with other Chambers in the South West Peninsula, is responsible for the promotion of the GAIN Growth Hub and International Trade support available to businesses. Read more about Peter and Phil and their roles in helping to communicate these services on p.8.

Finally, I’d like to remind all members to vote in the Chamber Director Elections that are coming up. Details of all nominees can be viewed on the Chamber website, so please do take some time to see who is up for election and place your vote before the closing date of 17 April so that we can ensure our Board of Directors represents the views of our membership. You can also ask nominees questions as part of our Twitter Chat on 2nd April by tweeting your questions using #ChamberDirector. Read more about how to get involved and more detail on the elections on p.20.

DAVID PARLBY CEO, Plymouth Chamber

JOIN US

for the South West Rail Tran sport Conference o n Thursday 10 th April Email us at events@plym outh-chambe r.co.uk to register yo ur interest

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Crunchy Breakfast

Apprenticeships vs A levels At March’s Crunchy Breakfast we heard from Mark Boulting, Managing Director of Skills Group, a Plymouth based private training provider, who argued the case for Apprenticeships as a route to give young people the vocational skills needed by employers.

Taking place during National Apprenticeship Week, Mark said “Education is a bit like the health system, in that we all experience it and it is very emotive. On one side, whether it’s memories of our own education, or as a parent or relative of a student. On the flip side, as an employer, or end user, considering the maths and English capabilities of school leavers or graduates or searching for the right skill set to grow a business.”

“Skills Group is mainly contracted to the department for Business Innovation and Skills (BIS), working with around 2000 – 2500 people a year, delivering training, mainly apprenticeships, but school provision also. Whilst we are in the system, as

Regional Growth Fund boosts local business and jobs

a private employer, we experience exactly the same problems recruiting and training staff as all employers.”

Mark went on to argue that although many people recognise that apprenticeships are a great route to take from school, they don’t think that this is the case for their own children. “Within the UK the old stereotypes hold true and parity between vocational and academic is held back by the view that you undertake a vocational route because you aren’t able to follow an academic one.”

“This view has been played out in choice between A levels and apprenticeships. With an A level being the perceived route to University, a better job, more money and upward social mobility.”

Highlighting the fact that the current environment is too often one of A levels, university, £40,000£50,000 debt and part time work unrelated to a student’s degree, Mark discussed the possibility that this situation is partly a product of

the Labour government setting a target of 50% of youngsters going to university in 1999 – regardless of the workplace need.

Continuing Mark raised that “Employability is the top of everyone’s agenda. This doesn’t matter whether you leave school at 16 or University as a post grad at 25. Employers want workplace ‘soft skills’ with more and more wanting relevant work experience.”

“Apprenticeships have been seen as the route to work, and have been steadily growing – seeming like the ideal choice for anyone wanting to follow a vocational route whilst still learning.”

Despite this Mark stressed that although supply and demand would suggest young people could choose the option best suited to them, there is a lack of impartial advice and guidance available for young people making these education choices in schools. Mark said: “A commons select committee, OFSTED, the CBI and British Chambers of Commerce agree that too many youngsters

A dozen local business have already benefitted from Lloyds Banking Group commitment to support the SME sector.

Ranging from manufacturing to retail and leisure the local team in Plymouth and South hams have delivered over £750,000 of RGF funding in the first two months of 2014 which supports a total of £4.5M new funding support.

In addition over 50 new jobs are being created with companies planning to recruit.

Richard Bowley a local Relationship Manager based in the city commented “ The Regional growth fund is

are unaware of the options open to them and too many schools are failing miserably in their duty to provide impartial advice and guidance.”

Mark continued to explain that with no funding available for schools to provide this necessary advice, teachers are providing a service that they are not resourced, trained nor have time to do – whilst in the background they are influenced by the bursar and headship who are concerned about retaining youngsters on the right courses for school income and league tables.

Rounding off, Mark explained that the future holds changes for Apprenticeships. However with the decisions made and influenced predominantly by the Government and large manufacturing firms, SMEs in the South West may face difficulties in appointing Apprentices due to cash flow, as the current grants and funding associated with apprenticeships may no longer be available in years to come.

attracting a wide range of customer across the sector as they begin to gear up to expand their operations and the use of RGF is a great way to support these local businesses.

Under the Funding for Lending scheme LBG £37Billion of new lending has been committed to the SME sector since the schemes launch.

For further information on the scheme or for an informal chat please call Richard Bowley Relationship Manager on 07841 780398 or drop along as a guest to the next Crunchy Breakfast on Wednesday 2nd April

Apprenticeship’s Work!

Cornwall College Business (CCB) is the leading provider for apprenticeships in the South West. At the start of National Apprenticeship Week, CCB announced that they have helped more than 10,000 people into an apprenticeship in the last 10 years.

To make the apprenticeship process straight forward and hassle free, CCB has a dedicated Apprenticeship Recruitment Service that is specifically designed to match employers with fantastic apprentices. CCB works with their partners to find the right person to suit a business, dipping into a talented pool of young

people, keen to start their careers as an apprentice.

The team can also help advertise and recruit the perfect apprentice, creating an apprenticeship vacancy advert, shortlisting all CVs and managing the interview process. The team will search for any funding and grants that may be applicable for a business; this includes dealing with all of the administration and paper work.

CCB has worked actively with SME employers to take advantage of the Apprenticeship AGE Grant, reaching £1m in grants so far for 16-24 year old apprentices – a real demonstration of the significant

depth and breadth of partnership with the business community.

After recruitment, CCB offer a dedicated mentor to support apprentices throughout their studies. They provide quality training and feedback and can provide additional flexible training package to suit a business’ training needs.

For more information about the different apprenticeships available and to see how an apprenticeship programme could benefit your business contact Cornwall College Business on www.ccb.cornwall.ac.uk or 0800 731 7594.

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NEWS

Chamber Director Elections Due to the Chamber’s constitution there are 6 Director vacancies this year.

How can you vote?

All Chamber members receive one vote per company. We would like to encourage all members to vote using the ballot papers, posted to all main member contacts on the 24th March.

Scan, Post or Fax your vote to the Chamber using the details on the ballot paper before the 17th April.

Due to the Chamber’s constitution there are 6 Director vacancies this year. As a Chamber Director, business people from across the city agree to commit a minimum of 1 day a month in a non-executive role to determine the direction of the Chamber on a variety of issues.

Representing over 800 businesses across the local community, Plymouth Chamber is committed to responding to the needs of its members. By holding annual Director elections it gives the opportunity for business

people to stand and become more involved in the running of the Chamber on a regular basis.

Who is up for election?

Directors who are re-standing include: • Ian Potts • Tim Jones • Charles Evans • David Williams

• Donna Barnes • Stuart Elford • Chris Menlove-Platt • Dave Young

See all nominees for Director roles on the Chamber website at www.plymouth-chamber.co.uk

Why should you vote?

This is your chance to ensure the Chamber Board of Directors represents your views as a member.

To help you make your decision we will be hosting a Twitter Chat on Wednesday 2nd April from 7pm – 8pm. During this chat you can raise questions to Chamber Director Nominees, to discover what skills they can bring to the Chamber board.

Once voted in Directors are eligible to sit on the board for a maximum of 3 years before re-election.

Plymouth Citybus has been awarded silver status following an independent assessment

by Investors in People (IiP).

This silver status demonstrates Plymouth Citybus’s ongoing commitment to the company values of respect, honesty and community through personal development and excellent customer service across the entire company, Plymouth Citybus employs 443 people, the independent assessor interviewed employees on a variety of subjects to gauge opinion and identify evidence of how people feel about working practices at Plymouth Citybus. The assessment review found particularly strong evidence that the Company’s core values are understood by all, and that people agree and believe in them. Most staff were able to describe how they demonstrate these values on a daily basis. There was also a strong recognition that staff have a clearer understanding of customer needs and wishes and a powerful team working ethic exists. People at Plymouth Citybus generally feel they are listened to, and that their opinions and ideas are important.

Cllr Vivian Pengelly, Lord Mayor of Plymouth, said

In brief

Captain raises cash for charity Captain Rug Wash has raised £546.22 for the charity Bliss, Babies born too soon, too small, too sick throughout a variety of fundraising activity. Inspired by the birth of Andi’s premature daughter Indi, who is now a robust 19 month old, Andi would like to say thank you to all who donated.

Mayflower Marina wins National Award Plymouth’s Mayflower marina has been named ‘British Coastal Marina of the Year’ at the London Boat Show. These were the first marina awards from the leading trade association for marinas, The Yacht Harbour Association. Charles Bush, Managing Director of Mayflower Marina said: “Over the year’s we have invested heavily in the marina’s facilities and whilst facility is important it is people and relationships that matter most. I’d like to thank our customers for their on-going support.”

Tweet your questions to nominees using #ChamberDirector on Wednesday 2nd April from 7pm-8pm.

IiP Silver for Plymouth Citybus!

The Silver award has been awarded to fewer than 600 organisations in the country, which is just 2.82% of all organisations awarded the Investors in People Standard. In gaining IiP Silver, Plymouth Citybus becomes the first bus company in the South of England to gain the accolade.

MEMBERS’ News

“It is great to see that Citybus continue to invest in the City. This time not through new vehicles, but through investing in its staff. It is a great achievement and something all the staff at Citybus should be proud of.”

Richard Stevens, Managing Director at Plymouth Citybus commented “I am delighted to announce that we have achieved Investors in People Silver! This follows on the achievement of IiP accreditation last year. Our ability to provide a high standard of customer service to our passengers is built on the skills of our employees, who are our greatest asset. We have all made a huge effort in contributing to gain this award, of which I am extremely thankful and proud of each and every one of our staff. Gaining IiP Silver just shows that we are continuing to lead the way and be the best bus company in the Plymouth.”

Cllr Vivien Pengelly, Lord Mayor of Plymouth presents Richard Stevens, Citybus Managing Director and Citybus Staff with Investors in People Silver award

Students are hands on in creating a new image for school Students have played a key role in a major re-brand of their Plymouth primary school as it seeks to raise awareness of its achievements. Working in partnership, Chamber members the Real Ideas Organisation (RIO) and leading Real Fusion Creative staged workshops at Pilgrim Primary School so children could contribute ideas to the re-branding process.

Princess Yachts donates Marine Engine to City College Plymouth Princess Yachts International PLC has donated a Caterpillar marine diesel engine to City College Plymouth’s new Engineering Centre. Weighing over 2.5 tonnes the engine is worth over £15,000 and will be used

by College engineering students, many of whom are Princess Yachts apprentices, who will be able to dismantle and reassemble the engine, learning how it works and powers a luxury yacht.

Cure for ‘Blank Page Syndrome’ A Plymouth mum has launched a new copy writing business. Naomi Lang wants to help businesses overcome ‘blank page syndrome’. The former Marketing Manager for Paignton Zoo, has written for Plymouth College of Art, Kawasaki Precision Machinery and agencies in the South West. For more information and free tips and tools to help with your own copywriting and PR, visit: www.naomilang.com

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News

New recruits for Plymouth Chamber Following the signing of the City Deal in January 2014, Plymouth Chamber has appointed two Business Advisors. Peter Scott and Phil Pearson joined the Chamber team at the beginning of February and will be working with businesses across the South West Peninsula to help them access business advice and support for growth.

Phil Pearson, Plymouth Chamber of Commerce Business Advisor at a recent networking event

Focussing on pointing businesses to the advice provided via the GAIN Growth Hub and International Trade opportunities and advice via UKTI, both Peter and Phil have extensive experience in business growth and International Trade.

Peter Scott, former Chief Exec of Dorset Chamber of Commerce has vast experience of the regional business community. Having received an MBE for services to International Trade, and businesses in Dorset in 2012 Peter will

be liaising with companies across Somerset, East and Central Devon and Exeter to provide advice, mentoring support and access to business support and information.

Phil Pearson also has a variety of experience which he brings to his role with the Chamber. Having set up and run his own successful business Phil has ‘frontline’ business experience including forging International trade links, analysing business trends, supply chain development and the development of metrics. Phil will be working with businesses throughout North and West Devon, Plymouth, Torbay and Cornwall providing support and advice.

To contact Phil or Peter to arrange an appointment please contact them using the details below: Peter Scott: peter@plymouth-chamber.co.uk or 07715 539381 Phil Pearson: phil@plymouth-chamber.co.uk or 07552 232 232

Name change for Plymouth Science Park Plymouth Science Park is now officially the name of the former Tamar Science Park, which has supported more than 200 businesses since it opened nearly 20 years ago. The new brand will support Plymouth Science Park’s vision of being the location of choice in the South West for building world-class businesses.

The use of ‘Plymouth’ in the name provides a more recognised geographical location and leverages the power of the city’s heritage and academic reputation. Many Park businesses operate nationally and globally and the new name will ensure the Park can continue to attract businesses from around to world to Plymouth.

In 1995 the Park was set up as a joint venture between Plymouth University and Plymouth City Council with the mission of supporting the region’s economy.

The first venture to locate on the Park was the Hyperbaric Medical Centre, which was followed in 1998 by the opening of an Innovation and Technology Transfer Centre that offered workspaces to businesses. The construction of the new Peninsula School of Medicine in 2004 provided a catalyst for the clustering of medical-related companies.

Today, Plymouth Science Park houses 73 organisations, employing around 800 people and generating nearly £100 million in revenue.

Key sectors are Advanced Engineering & Marine, Environmental & Renewables, Digital & Creative, Medical & Healthcare and Research & Development.

Plymouth Science Park is a total business environment, hosting businesses ranging from one man start-ups to multi-national corporations. It provides a range of world class facilities, advanced technical infrastructure, super-fast connectivity and comprehensive business support services. 2013 saw the Park launch the Plymouth Science Park Advisory Board, a team of experienced business leaders who support tenant businesses with a range of mentoring and advisory expertise. 10 Park businesses have now accessed this service and have experienced significant growth as a result.

Plymouth Science Park is one of the founding partners of GAIN, along with Plymouth University and Plymouth City Council. GAIN aims to accelerate the creation, growth and investment in high quality businesses and ideas to create wealth and jobs in the region.

Businesses from across the region are welcome to attend Plymouth Science Park events, which include masterclasses from eminent business leaders and workshops on topical issues as well as drop-in surgeries and networking events. www.plymouthsciencepark.com

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NEW APPOINTMENTS

Dartington appoint new Artistic Director The Dartington Hall Trust has announced Bill Gee as its new year-round Artistic Director.

Bill Gee, Dartington Trust Artistic Director

Bill is an independent arts producer who has worked in a diversity of roles, art forms and contexts over the past 25 years.

He has a national and international profile as a creative producer and Artistic Director, delivering great art experiences for large, diverse audiences, and developing artists practice.

Bill’s role with Dartington is to develop and shape a new artistic vision for the trust that builds on its current strengths including the Dartington International Summer School, and speaks to Dartington’s new focus on creative and resilient

communities. He takes up the part-time role with immediate effect alongside delivering his third and final Milton Keynes International Festival as Creative Director and continuing as co-Artistic Director of Inside Out Dorset.

Vaughan Linsay, CEO of Dartington said: “We are hugely excited that Bill will be leading the arts at Dartington, complemented by our existing team who have specialisms including music performance and craft. He brings a wealth of experience and ideas, great regional expertise and an approach that is based on collaborative partnerships with the community and other arts organisations. We can’t wait for him to start.”

Bright Solicitors new appointment Gareth Pinwell

James Heath

New Plymouth Partners for Ashfords Law firm Ashfords LLP has appointed two new Partners, James Heath and Gareth Pinwell, to its Plymouth office, enhancing its Real Estate and Planning offering to the city and the South West.

Real Estate lawyer, James Heath, has over 10 years experience of commercial property transactions and has been recognised in both Chambers, as a leader in his field, and Legal 500, where it is noted that he has “an excellent understanding of his clients’ business and the local property market.”

James’ experience covers a wide range of commercial property transaction matters, including

freehold acquisitions, disposals and leases.

Gareth Pinwell joins the Planning team with 20 years of experience of working in both the private and public sectors, as well as being Chief Executive at a District Council in mid Cornwall for 2 years.

David Heard, Plymouth Location Head, said: “We are delighted to have appointed Partners of James and Gareth’s calibre. James and Gareth are both well known in the Plymouth market place and with their respective backgrounds and experience they will add real depth and strength not just to the Ashfords’ Plymouth Office, but to Ashfords as a whole.”

Plymouth headquartered Bright Solicitors are continuing to grow and invest for the future. Having taken on three new team members in December, and another two for support roles in February, Bright are further investing now in training their legal team.

Ash Johnson, a qualified solicitor who previously practised in the South West and who specialises in company/ commercial law and commercial property matters, will be taking on the part-time role of Training Officer in March. He has spent the last ten years teaching prospective solicitors on a Legal Practice Course, firstly at Exeter University and more recently at Plymouth University.

Richard Smith, CEO at Bright and a Chamber of Commerce Director said “The legal sector is incredibly competitive and we want to stand out due to the quality of our client service and the advice that we provide. It is essential, therefore, that our legal team are amongst the most knowledgeable and well-informed

in the industry. Ash will provide us with an on-going, structured, training programme.”

Ash stated that “I am very happy to be joining Bright , a well-respected firm and an enterprise that clearly understands that excellence only comes from constantly striving to become better.”

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News

Apprenticeships with a Difference!

Chelsea, the first apprentice employed by the Plymouth Apprenticeship Company

Plymouth City Council and City College Plymouth have launched the Plymouth Apprenticeship Company – an apprenticeship training agency that enables smaller businesses to benefit from taking on an apprentice without actually employing them.

The first client for the Plymouth Apprenticeship Company was Ocean Studios, a community interest company set up by local artists, Leigh Mason and Jen Jayarajah. They have secured £4million in funding to transform the Cooperage, in Plymouth’s Royal William Yard, into affordable studios for at least 100 artists.

Realising that they needed administrative support to help move their company forward they contacted City College to find out more about Apprenticeships.

Talking about the process Jen said: “We had heard about Apprenticeships, although we didn’t know too much about them – but we had an idea about employing someone to help us and to shadow Onshore Communications, our PR agency. So we contacted City College.”

Having heard what Ocean Studios required and their vision for the future, the College recommended the Plymouth Apprenticeship Company – enabling Ocean Studios to share an apprentice with their PR agency and pay a set weekly fee for their part.

The first apprentice to be employed by the Plymouth Apprenticeship Company was Chelsea Robinson. Chelsea, aged 18 and from Plymouth, had completed her A levels and wanted something more hands-on than going to university. Before putting Chelsea in front of any potential employers, she attended an interview with the College and sat two assessments to test her current level of skill and her aptitude for a career in Business Administration, her area of interest.

Chelsea said: “It is really exciting – I am involved with a new business on a big development project, and not only am I learning but I’m earning at the same time!”

Principal of City College Plymouth, Phil Davies, said: “This is a great initiative for the City that supports enterprise. We know there are a large number of smaller businesses in the region, and there is an expectation that the private sector will create the jobs this country needs for socioeconomic regeneration. The Plymouth Apprenticeship Company is offering Apprenticeships with a difference, specifically for these smaller companies – helping them to grow and succeed. The Company will help create sustainable employment opportunities while contributing to the wealth creating potential of the City’s economy.”

To date the Plymouth Apprenticeship Company has created eight new apprentice posts, with at least 19 in the pipeline. In addition a further four young people have started a Traineeship at the College, helping them prepare for an Apprenticeship in the near future.

For more information about how the Plymouth Apprenticeship Company can help you and your business, please contact City College on 01752 305300 or e-mail info@cityplym.ac.uk.

L-R Cllr Tudor Evans, Leader of Plymouth City Council and Phil Davies, Principal of City College Plymouth

Outset Plymouth helps AM Restorations get Triumph Stag back on the road after 32-year sleep A Plympton-based classic car specialist has woken a 1971 Triumph Stag from a 32-year sleep, completing an 8-month restoration project.

The £14,000 job began in May 2013 after owner Duncan Daws, from Loughton, spotted AM Restorations’ advert in the Stag Owners Club Magazine. Dr Daws had not driven his Stag since 1982 and it had only clocked up 39,000 miles when he decided to bring it out of retirement early last year.

AM Restorations is the company that embarked upon this exciting venture.

Andy Moss set up the restoration business in September 2012 after working as a mechanic for 27 years. Andy launched the business after completing a fully-funded Business Start Up course run by Outset Plymouth, as part of Plymouth’s Urban Enterprise programme.

He said: “This has been a particularly exciting restoration to work on, knowing that this car hadn’t been driven for over 30 years.

“This re-commissioning project has proved rewarding both for us and the owner.”

Dr Daws said, “The Stag is a part of my life that I’m genuinely pleased to have back. I was able to watch the restoration’s progress online and the quality of the work has been absolutely wonderful. In fact, the car is in better condition now than when I bought it second-hand, when it was just three years old.”

AM Restorations now employs five full-time members of staff including an apprentice. Due to its growing reputation, it is taking bookings across the UK, as well as enquiries from France and Spain.

Andy said. ”Our growth has been phenomenal. In future, we’re looking at expanding our space to allow us to segregate the bodyshop and finishing workshop.

“As many of the cars restored are put up for sale, we’re planning to introduce a sales service. Our expertise in the classic car market makes this an obvious step, one we’re very excited about.”

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FEATURE

Proud to be a Social Enterprise Plymouth Community Homes are proud to be a social enterprise. In a series of articles this year, they will explain why. This edition, Mark Dibbens from Plymouth Community Homes Manufacturing Services explains why they are reliant on the support of local business to invest back in the city.

For businesses and families alike, we’re offering a one-stop shop for your property. So our designers can create bespoke signs for your office or home, or our joinery team can create anything from stainless steel products to marine joinery.

A service people don’t expect from a housing association, yes. Products that people don’t realise we can offer, yes. A reliance on the support of local people in Plymouth, yes. What drives all this is our commitment to Plymouth and passion for being a social enterprise. And by supporting us, local people know that they in turn are supporting the city.

We’ve always been about a lot more than bricks and mortar. We’re a leading housing provider, yes, but we’re also in a strong position to contribute significantly to Plymouth.

We do that by helping get people into work, by supporting local business and by investing in the local economy. That’s why we’re so pleased to be a social enterprise – put simply, it’s what we do.

Not many housing associations have their own manufacturing arm. In ours we’ve always made that connection between commercial sales and adding social value. We’re not for profit – so any surpluses we make are invested back in the community. But we’re reliant on local people supporting our business in order to make that work in reality.

Traditionally our factories (Joinery, Metal Fabrication, SignShop and Window) have supplied products for all the social housing in our care. Now that our major refurbishment works are nearly complete, we’re branching out into other markets.

We’re combining our unique experience of what residents want in their homes with high end products at affordable prices. And they’re all made by our team of skilled craftsmen. But best of all, by supporting us our customers know that they’re reinvesting in their city.

Because we’ve worked with residents for years we know that keeping loved ones safe is everyone’s concern. Our fire doors are not just state of the art in terms of materials – but critically they’re ‘one hour’ fire doors, meaning extra protection.

They’re about peace of mind for families and businesses alike.

Customers are telling us how triple glazing makes a difference in their homes and offices. We know that nobody can afford to waste fuel, and triple glazed windows are helping with that. And they offer that added security. For the same price as double glazing.

Interested in finding out more?

Please contact me direct: mark.dibbens@plymouthcommunityhomes.co.uk or 0800 1114328

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FEATURES

Plymouth and South West Peninsula City Deal Plans are now progressing to implement the various projects which form the Plymouth and South West Peninsula City Deal.

The deal, signed in January this year, is expected to deliver 10,000 jobs and growth for 25,000 businesses and could see £266million pumped into the region over the next 15 years.

What does the City Deal mean for South West Businesses?

As well as the creation of a marine industries production campus at South Yard, a key part of the deal is to provide effective business support across the board to businesses in Plymouth and the South West Peninsula to help them succeed and grow. This is being funded by the Regional Growth Fund (RGF).

Projects of benefit to businesses include: • An easy route into the GAIN (Growth Acceleration and Investment Network) Growth Hub. Helping businesses to access to the wide range of expert advice, facilities, services and support packages available.

• Establishing a Business Engagement Service staffed by a team of GAIN business advisors as part of the GAIN Growth Hub who will be available on line and by telephone to help local businesses navigate their way around the support available.

• A grant pot of £3.2million which will deliver over 400 new jobs. Businesses will be able to apply for grants of between £25k to £1million.

• An enhanced (MAS) Manufacturing Advisory Service to help management teams with skills development.

• Additional advice and support to encourage more businesses to export.

• Investment in improving the skills and confidence of young people to better equip them for the world of work.

More information on the City Deal can be found at: www.plymouth.gov.uk/citydeal

13 What role will Plymouth Chamber play in the City Deal?

Plymouth Chamber, along with Chambers and Development agencies across Devon, Somerset and Cornwall, has a key role to play in getting the message out to business across the three counties about the GAIN Growth Hub and the range of business support services which can be accessed through it.

The GAIN Growth Hub collects into one place everything and everyone that businesses need to know to help them grow – from expert business advice and mentoring to innovation workspace and R&D facilities, funding and investment support.

Businesses will be able to easily access the GAIN Growth Hub by telephone helpline, email and the new GAIN website due to be up and running by June.

Expert business advisors will cut through the often complex range of business support by honing in on a business’ current position and growth aspirations to provide useful and relevant advice and direct them to the most relevant services, providers and investment support. The GAIN Growth Hub launches on 1st April 2014.

help available to grow their businesses, grow the economy and increase employment. As the City Deal progresses we will continue to provide Chamber members and the regional business community with news and updates.

The Chambers are also responsible for encouraging businesses to consider engaging in international trade as a means of growing their business.

The Chambers are also responsible for encouraging businesses to consider engaging in international trade as a means of growing their business.

Leading the promotion of both of these services, Plymouth Chamber has appointed two Business Advisors to its team. They are available to meet with businesses right across the South West Peninsula, helping them to get the right information, advice and guidance to help them decide whether to enter international markets. This ranges from specific market research, training and assistance with export documentation, through to trade missions and assistance with internationalisation of websites and on-line trading. Meet our new recruits on p.8.

Our advisers will also work closely with UKTI and with the British Chambers of Commerce Overseas Business Network Programme to enable businesses across the SW peninsula to forge direct links with overseas markets through the world-wide network of Chambers of Commerce.

A particular priority will be to enable local exporters to establish links with the top 40 high growth markets which have been identified by British Chambers of Commerce and UKTI. These include countries such as Kazakhstan, Columbia, Vietnam and Indonesia, as well as the more familiar high growth markets like Brazil and South Africa.

Chambers have a key role to play, along with all the other partners engaged in the City Deal partnership, in successful delivery of the Deal and, most importantly, ensuring that the business community is able to take advantage of the

Who is involved in the City Deal?

The Plymouth and Peninsula City Deal is supported by Plymouth City Council, the Heart of the South West LEP, Plymouth University, Devon County Council, Cornwall Council, Cornwall and Isles of Scilly LEP, West Devon Borough Council, South Hams District Council, Torbay Council, City College Plymouth, Exeter University, South West Marine Energy Park (SWMEP), Plymouth Chamber of Commerce and Industry, Babcock, Princess Yachts and Plymouth Marine Laboratories. The peninsula’s MPs have also backed the deal and lobbied at Whitehall.

14

NEWS

All change at The Wine Warehouse After a successful 26 years of continued and sustained growth, Chamber member, Charles Steevenson Wines has made an operational change in the running of the Company.

With over 80% of all the wine sold by the company supplying the demanding needs of hotels, restaurants, corporate accounts and Her Majesty’s Armed Forces throughout the South West alongside private customers.

After a careful study of his specific market Charles Steevenson has concluded that it is the optimum time for re-structure and to re-focus resources on the areas of business where opportunities for growth are greater.

From 1st March the company was fully operational in their new format in their existing distribution warehouse, just 100 metres up the road. The refurbishment included the construction of their new retail zone, ‘The Cellar Door’.

The Cellar Door will cater to private customers

and will be open from 8.30am – 5.30pm Monday-Friday. A new website is also being finalised to provide top quality online service from the company.

Charles Steevenson said: “There can be no doubt that many will be surprised at the direction I am now taking my business. I can assure you that this is not a knee-jerk reaction, more the result of very careful consideration and, in my eyes, a very positive and exciting step forward.”

“With new wines and an enviable trading record, my team and I are very motivated by our expansion and challenges ahead. I am confident that further growth lies in the supplying of wines to trade and to that end I am actively recruiting additional sales staff to help expand this market further.”

15

NEW APPOINTMENTS

dv8media expand with new Business Development Manager dv8media is happy to announce the arrival of their newest team member, Adam Baldock-Apps!

Adam has joined the team as the Business Development Manager and dv8media are very excited about the knowledge and experience that Adam brings.

Originally from East Sussex, Adam studied Business Studies at Portsmouth University and then went on to work for a media company in London. After a year he moved to Manchester and began working for Insider Magazine where he developed a passionate belief in the importance of the UK’s regional economies and was responsible for launching a number of awards that recognised the excellence within the regions. Following this Adam became the Business Development Manager at the leading source of news and events to two regional

portals concentrating on the Creative, Media and Digital sector and the North West’s Real Estate and Regeneration communities.

Most recently, before deciding to make the move back down south, Adam worked for WRADAR – a sales acceleration and advisory business. WRADAR help other businesses to tackle the problems and challenges of selling in a rapidly changing world where he worked with a number of leading global creative businesses.

Adam said “I am really excited about the opportunity to bring my experience together with dv8media, getting to know and understand the business community in Plymouth and the wider region and helping create ambitious and successful businesses for our existing and future clients.”

Mazing Tree expands Mazingtree is excited to introduce two new employees.

Alex Barrett, completing his degree in computer systems and networking has been taken on as their new IT engineer and look out for a smile with Jane Allan their new sales and marketing assistant.

MORE THAN JUST ACCOUNTANTS FIND OUT MORE BY CONTACTING US : TELEPHONE: 0845 004 0400

www.parkhurst-hill.co.uk

16

FEATURES

Digital Revolution for Plymouth Chamber From the beginning of April Plymouth Chamber will have a new online presence, with the launch of a new website and a new approach to email communication.

Working alongside Chamber Patron, and Communications Partner, Real Fusion, the Chamber has redeveloped its website to provide a modern and easy to use platform for Chamber members and businesses from across Plymouth and the South West to access information and business news.

David Parlby, Chief Executive of Plymouth Chamber of Commerce said: “Improving the online presence for the Chamber has been a high priority for us to better communicate with members. I’m impressed with the hard work and dedication that the team at Real Fusion have put into the redevelopment and am looking forward to seeing our new and improved website when it goes live at the beginning of April. I’d also like to thank Amanda, our Marketing and Communications Manager for turning this project around and overhauling our communications in the short 9 months that she has been with the Chamber.”

“Making Chamber information easier to access and engage with has been key to this project and I hope that all members and regional businesses will make use of the new resources available to stay up to date with developments, access benefits and further engage with Plymouth Chamber and its members.”

Jeremy Yelland, Digital Director for Real Fusion said: “This was a great project to work on and what we have achieved is thanks in no small measure to the ideas and enthusiasm of the whole chamber team. Plymouth Chamber of Commerce is at the centre of the city’s business community and we wanted to create a website with real presence that reflected its standing and reputation, not only in Plymouth and the South West, but the UK as a whole.

“It was also about helping the Chamber to connect more effectively with those it represents, giving its membership base a dynamic, truly interactive experience that will make them feel they are part of a very special organisation that is working hard to support them and champion their many causes.”

Easy to Access With many businesses now accessing information online rather than by any other method the Chamber felt the need to provide a new and improved site to help members access the information that they need quickly. Having consulted with a focus group of members throughout the process the site has been created with users in mind, and aims to make it easier than ever for businesses to find out about Chamber news, lobbying, events and training.

The new Chamber site has been tested across all browsers, and is mobile friendly, so that you can access the Chamber website in the office, at home or on the move.

Taking on board feedback from members you will now also be able to book and pay for events and training courses online as well as by requesting an invoice, making it easier to manage your bookings.

17

Exclusive Members Only Content

Chamber Mailing..

Acting as a source of up to date business news from across the region, as well as the go-to site to find out about all up-coming Chamber events and training dates the redeveloped site will also feature new and improved members only content, including Tender Alerts and the new Chamber Knowledge Hub a source of top tips and advice for businesses along with useful contact information and member benefit details.

Members will also be able to update their Business Directory profile directly on the website, submit news for Chamberlink and access British Chambers of Commerce economic updates.

As Chamber membership is corporate all employees of a Chamber member business are eligible to access the members area of the Chamber website. All main contacts for Chamber membership will receive new log in details for the members area and will be able to add new member log ins to their account, making it easier than ever to raise awareness of the various benefits available to you, your team and your business.

In line with the launch of the new website, our email communications will also be changing from the beginning of April. Bringing you the information that you want, in a more targeted way.

From the beginning of April you can sign up to any, or all of our following email newsletters:

Plymouth Junior Chamber – a quarterly email aimed at all junior staff of member organisations to communicate upcoming PJC Events and training dates alongside interesting news and advice for young people in the workplace looking to improve and develop their skills.

What’s on – our once a month guide to upcoming events and training dates at the Chamber

All members will receive these emails as standard, from the launch, however we would like to encourage you to update your email preferences via the members area of the new website, to ensure you receive only the updates that you want.

Elink – a weekly round-up of business news International Trade – a bi-monthly email newsletter for all businesses involved in or interested in International Trade. Featuring detail of upcoming trade missions, events and training dates alongside news and advice on exports.

Business Insight – our bi-monthly members only email providing advice, tips and economic updates for businesses to aid growth.

Visit the Chamber site from the 2nd April to see the new and improved changes for yourself at www.plymouth-chamber.co.uk

5-249 GrowthAccelerator we are extremely

18

55%

Location – Regions13%

COLUMN oud to say that THE we'reGREEN now supporting over 0,000 high growth businesses in achieving eir ambitions.

7%

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FEATURES

30% 28%

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<1 1-2 3-4 5-10 >10 nalysis of GrowthAccelerator’s client base fers unique insight into the barriers facing gh growth SMEs. In particular, the analysis Location – Regions Size – Turnover bydepending Jackie Young hows how these barriers vary 15% n business size, stage of growth and what 30% It’sisbeen interesting couple of months with usinesses feel theiran “big idea” for the future.

28% a range of headline-hitting events emphasising both thewith potential and vulnerability of Plymouth’s usinesses working GrowthAccelerator 24% e generallybusinesses larger than SME population tothe environmental impacts.

GrowthAccelerator is proud to say that it holding their businesses back and ultimately ross England - 26% of English businesses North over 10,000 high growth is now supporting helped identify the critical steps needed 3% to take mploy more than fourrole people compared to and green The city’s in marine renewables East businesses in 5% achieving their growth to achieve their next phase of growth – rapidly 5% of GrowthAccelerator clients; and only North technologies was initially recognised in the long awaited, West ambitions. and sustainably.

15% 0% of English turn over moreand than butSMEs welcomed, City Deal its £1m implications for future 15% <£50k £50-249k £1m-£10m >£10m Aside£250-999k from the quantity of users, survey ompared with 31% of GrowthAccelerator Yorkshire investment. and Humber MEs. The service’s clients are spread GrowthAccelerator is a unique service led by results show the services deliver on quality Coinciding with a renewed interest in the green skills, 9% ationwide and occupy a broad variety of some of the country’s most successful growth too – 9 in 10 clients are satisfied with their qualifications andgrowth the research opportunities supported ctors, showing that high can come Client specialists. Through the service, these 10,000 Growth Coach Feedback and an impressive 96% would by Plymouth’s educational institutes it is clear that there om anywhere. In terms of age, the majority businesses have found new connections, new recommend the service to others.

East Midlands be a positive impact onyears the North retention of a locally the 10,000will clients are at least five old, of clients 3% and 8% the new ideas routes to investment and Visit www.growhaccelerator.com to read East trained would recommend onfirming that highworkforce. growth is not the preserve 5% West for their businesses to achieve North strategy needed more about the GrowthAccelerator service and GrowthAccelerator Midlands start-up businesses.

This combined potential wasn’t lost on the participants West East full high growth was used to find out how you can join the 10,000 high 12% potential. The service 15% <£50k £50-249k £250-999k £1m-£10m >£10m at a recent economic development workshop where 9% to get to the heart of the barriers that were growth businesses.

Yorkshire almost every group highlighted an and element of clients Humberof Plymouth’s 9% satisfied with their low carbon economy. Whilst it may not be the most London Growth Coach 17% productive sector in the city yet, it is increasingly being Client Feedback Key sectors South East recognised as a force to be reckoned with and it’s clear 16% East Midlands South West of clients 8% that it’s inclusion in the revised Local Economic Strategy 10% of clients Business services would recommend satisfied with their will be welcomed for the potential West it represents. It seems GrowthAccelerator Midlands Growth Manager the city’s commitment to ‘climate stay 760 wealth’ is here toEast 12% 9% and steps are being taken to revitalise a Climate Wealth of clients ‘advisory’ group that can ensure we promote this as of clients satisfied with their on track to achieve London positively as possible.

Growth Coach 17% their growth plan However, whilst the future economy isSouth benefitting, the Big ideas to growth milestones East Manufacturing impact of the recent storms continues to challenge.

With 16% South West 682 10% of clients the Met Office coming under increasing pressure to make satisfied with their the link between these conditions and climate change, Growth Manager it is worth revisiting the predictions for the future of the South West which include an increase in extreme of clients Information technology weather events. If, as many suspect, 450 these events are on track to achieve occurring more frequently, there will be an increasing their growth plan Big toforgrowth needideas to prepare the future and to ensure that our milestones businesses are resilient to change.

Construction 329 The loss of the rail line at Dawlish alone has prompted many questions but, when combined with the repair 292 increased costs of Engineering costs, preventative action and the insurance it is clear that environmental impacts will Barriers to growth 287 Food and remain drink as the focus of attention for a very long time.

Hopefully Plymouth’s economy now has the strength to 60% 253 respond positively and sustainably.

Retail 50% If you want to know more, please get in touch.

Leading legal firm goes mobile

Software

237

Healthcare

214

30%

Recruitment

208

20%

Consulting

174

10%

Media

160

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Barriers to growth

60% 50% 40%

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Finance

158

Design

30%

156

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Start-up

Sales & Marketing

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from anywhere. In terms of age, the majority of the 10,000 clients are at least five years old, confirming that high growth is not the preserve of start-up businesses.

Key sectors Employee numbers

East Midlands

8%

West Midlands

9%

Rhubarb and Marmalade Crumble

South East

16%

of clients satisfied with their Growth Manager

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Employee numbers

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clients One, Ebrington Street Stephen Barratt,of Bistro on track to achieve their growth plan Yes it is officially milestones

19%

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<1

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1-2

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Size – Turnover

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1-2

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292

Food and drink

287

Size – Turnover Barriers to30% growth

28%

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253

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50%

237

Software Healthcare Recruitment

North East North West

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Yorkshire and Humber

9%

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20%

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160

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156

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Leading firm of solicitors, Nash & Co Solicitors LLP, has gone

mobile as industry analysts predict smartphones and tablets will London

17%

of clients

South East

16% on track to achieve ultimately overtake desktop computers as the preferred method 10% of clients their growth plan South West

Big ideas to growth

for surfing and viewing websites.

Big ideas to growth

Nash & Co has launched mobile versions of its two new websites, a main site and a second site for the family law section of the business.

The new mobile versions of both sites will make it easier for potential and existing clients to all the information they Barriers toaccess growth need about the law firm on the move.

60% “In a highly competitive market it is important that we keep pace with 50% technological change to ensure we are 40% Barriers to growth delivering a service our clients want and expect,” said Austin Blackburn, Partner at 30% 60% Nash & Co. 20% 50% “Making use of mobile applications 10% technology means clients can quickly and 40% effectively access necessary information 0% 30% when work with Real Sales & Skills &they Staff need to. The Finance Marketing Fusion has made a real difference to the 20% way people connect with us.” Micro Start-up 10% It is one of many mobile applications that Plymouth –based Real Fusion Creative has 0% Skills & Staff Sales & developed for severalFinance clients as demand Marketing grows for websites that can be viewed just Start-up as effectively on a mobile device asMicro on a PC or Mac.

19

of clients satisfied with their Growth Coach

17%

32%

Business services 1-4

RECIPE COLUMN

London

Years trading 29% South West

1-4

East

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of clients would recommend GrowthAccelerator

satisfied with their milestones Growth Manager

of clients on track to achieve their growth plan milestones

Real Fusion’s web team has used analytics to ensure that the content on the mobile sites is based on actual user data, so only the information that is most used is available on the mobile site.

Jeremy Yelland, web director at Real Fusion, said recent statistics have shown that the use of tablets and smartphones to view websites has more than doubled in the past year – and he predicts further rapid increases.

“A lot of industry analysts seem to accept that it won’t be long before mobile devices take over the traditional desktop computer as the preferred method for viewing websites as users demand specific information quicker and that they can access remotely Strategy &with ease,” External Management Constraints “But the important aspect for any (i.e. regulation) businesses and Medium organisation considering Small a mobile site is to first establish if there is a requirement. We can run analytics that Strategy & External will tell Management very quickly how many mobile Constraints (i.e.if regulation) users are viewing a site and it is less Small Medium than eight per cent it probably isn’t worth it, but anything higher, and it is certainly something to consider.”

a herb or vegetable sometimes masquerading as a sour fruit!

It was first recorded in the UK around the 17th Century which coincided with sugar being readily available allowing inventive cooks to play with its intrinsic sour notes.

Like its equally sourish chum, Bramley Apple this Northern Hemisphere sourness has become quintessentially a part of what might be called English Cuisine! Hands up those of you who were given a stick of the stuff and a paper cone with some sugar in to dip? Thought so, loads of you! Equally we all remember our Grandmother’s Rhubarb Tart! And it often was!

So what is the fascination with this soon to be seasonal oddity?

Probably stems back to Victorian times when nothing went to waste, no matter how odd the taste. Chefs and cooks had to become inventive producing recipes that incorporate the tartness (or acidity) to more acceptable levels of taste.

Having mentioned Grandmothers Rhubarb Tart we then meander into theStrategy relatively simple and very lovely Rhubarb Fool or the & External Management distinctively WestCountryConstraints styled Mackerel with Rhubarb Sauce (i.e. regulation) (soon to be onMedium Bistro One’s Springtime menu), or why not try Small brazing the stalks with a gentle blend of Demerara Sugar and Balsamic Vinegar after which you can add to Salads. But it’s our old favourite Rhubarb Crumble that takes centre stage this Spring with an easy to follow recipe to herald its annual arrival.

Bistro One’s Rhubarb and Marmalade Crumble Recipe serves 4 You will need: 750g – 11/2 lb. trimmed and chopped rhubarb 4 tbls thick cut marmalade 225g – 8oz brown sugar 175g – 6oz plain flour 75g – 3oz cubed butter

• • • • •

Recipe: 1. Pre-heat oven to 200 degrees C – 400 degrees F – Gas Mark 6 2. Place the mixture of rhubarb, marmalade and 55g – 2oz of sugar in an ovenproof ceramic or glass dish.

3. Using your fingertips rub the butter into the flour until it resembles breadcrumbs, add the rest of the sugar.

4. Sprinkle the mixture on top of the rhubarb and bake for 35 – 40 minutes in a moderate oven.

5. Serve hot with custard or clotted cream for a satisfying treat!

20

NEWS

MEMBERS’ News In brief

Award win for Coralline Health Successful Health Insurance business owners Jacqui Shaw and Pauline Neal, founders of Coralline Health, are proud winners of the WPA South West Franchisee of the Year award. Coralline Health provide the Plymouth Chamber preferential Health Insurance scheme. This is one of many awards that Coralline Health have received since forming their business in May 2011.

Captain Rug Wash gains further qualifications Plymouth based Captain Rug Wash (aka Andi Hill) has achieved further qualifications, becoming an approved Wool Safe Provider, enhancing the services of Plymouth Rug Cleaning and Executive Cleaning Services (SW) Ltd. Abi takes a leap in memory of colleague Courageous Abi Lintin, of Tamar Telecommunications, is making a 10,000ft skydive in memory of former colleague Paul Cupis who lost his life to a brain tumour.

25 year old Abi will make her daring leap at Honiton Airfield on April 12th and hopes to raise £1,000 for the Paul Cupis Fund, set up by the company in October 2013 after Paul’s death to support the Brain Tumour Charity’s research work. You can sponsor Abi at: www. justgiving.com/Abi-Lintin

Grads for Growth help to Fertilise Business Growth Leading manufacturer of bespoke granular and liquid fertilisers, Green Best Ltd, has recently employed Simon Gillett full time following his graduate placement supported by Grads for Growth.

Team Defence Ltd sells second EPS Springer Very much a hands on Director, Peter Feeney of Team Defence Ltd hands over the keys to the second EPS Springer the company has sold in as many months. Light, agile and capable of hauling a tonne of cargo and a two man crew across the worst terrain, the vehicle is a great fit for their customer base, says delighted new owner Philip Cale, of Taunton based All Terrain Vehicle Solutions.

Plessey appoints Dr Jose Lopez as Chief Commercial Officer Leading UK electronics manufacturer Plessey Semiconductors has announced a key appointment as it gears up to grow global sales of its innovative new LED technology.

Dr Jose (Joe) Lopez has joined the company in the position of Chief Commercial Officer (CCO). Reporting to Michael LeGoff, Plessey Chief Executive Officer (CEO), Dr Lopez will assume overall responsibility for the commercial and customer aspects of the organisation, with the main focus being to grow Plessey’s LED sales.

During a 25 year career in the semiconductor industry, Dr Lopez has been a key player in the solid state lighting (SSL), communications and consumer market segments.

Welcoming Dr Lopez to Plessey, Michael LeGoff said: “We are delighted to have Joe with the Plessey team. Having spent the last three and a half

years at Cree in a leading global sales role, Joe brings a wealth of LED commercial experience, key customer contacts and senior level relationships within the SSL industry. Joe will drive new levels of customer engagement and revenue growth as we move into commercialising our LED technology and making Plessey a world leading LED components company.”

Plessey has developed a revolutionary new process to produce high brightness LEDs at a fraction of the current cost. The company’s Gallium Nitride on Silicon LEDs are produced using standard silicon-based semiconductor manufacturing processes in contrast with current generations of LEDs which use expensive sapphire and other exotic materials.

The company’s ambition is to drive global uptake of its patented MAGIC (Manufactured on GaN-onSi I/C) technology as a cost-effective alternative to existing lighting systems, and expand its world class UK manufacturing facilities in Plymouth, Devon.

Open Day celebrates successful year Rebecca Garrett Media held an open day at their offices on the Tamar Science Park to celebrate a successful 2013 and the creation of six jobs within their business.

The Jobs were created as a direct benefit of receiving a grant from the Western Morning News/Plymouth Herald grant fund in 2013. This grant enabled the company to grow their organisation faster than would normally have been possible.

The open Day also enabled potential future employees to come and look at the office environment and meet and talk to existing staff before deciding to officially apply for positions.

Rebecca Garrett said “we had a fantastic turnout and it was great to see so many people who want to work in the media industry in Plymouth” Attending the open day were representatives from Plymouth University and University graduates, Plymouth Chamber of Commerce, Candidates from Omnia Recruitment, Manpower and Wise recruitment, six form students from Devonport School for Boys and Plymouth High School.

Tim Randell, Managing Director said “ we are considering taking on trainees so to invite schools to our open day was very important to us, not everyone wants to go to University, some want to go straight into the work environment and gain experience.

Emma Burrell, Yvonne Hobbs, Kirsty Miragliotta, RGM

Rebecca Garrett RGM, Andy Burroughs, Tamar Science Park, John Hutchings, Plymouth University

Liz Challice, RGM – Charlotte Moth – Sarah Lee

21

SMALL BUSINESS

Securing your business At a recent Small Business Network event we heard from Paul Bushell of Sir Fix-A-Lock.

Raising the importance of security for businesses, Paul gave an overview of the typical difficulties faced by small businesses and the recent developments in locks that could provide affordable solutions.

Sir Fix-A-Lock provides advice to businesses to help them choose the correct security for their doors, whilst staying within the law for health and safety and fire escape regulations.

Paul also explained how, with new

developments, businesses can invest in a system which provides them with one key for a multitude of locks. Providing a solution for a business owner who has many keys for all different elements of home and business life. This system can also provide you with one master key, which will let you into all doors fitted with the lock, whilst each door lock can have an individual lock key, to enable staff to get into just one area.

With these developments Paul explained that you can keep your business secure in an easy to

use, affordable way, with an opportunity to have a hierarchy of different keys depending on your needs.

Rounding off his presentation Paul gave an update on changes to policy. Stating that Technical Standards (TS) 007 may soon be a requirement for insurance policies. TS 007 is a retro fit standard to counter current methods of defeating cylinder security. Paul recommended that all businesses adopt 3 star protection for their properties, this can be in any form.

Naomi Lang of Naomi Lang Copywriter shares her top tips for copywriting.

If you’ve ever been afraid of the blank page, here are some tips to overcome it.

Know your audience – How will your words be read, where, and by whom?

What are they like?

Make space – Allow room for new ideas to grow; tidy up, move location and shut out distractions.

Break down fear – Limit yourself to 20 or 30 minutes on a daunting task. By this time, you’re well into your writing.

Call to action – Write the result first (place an order, buy tickets, phone this number). If you know where you want your reader to end up, you’ll start on the right track.

01752 551 888

www.taxassist.co.uk/plymouth

Write about what you’re writing about – If you can sell your idea, service or product in the pub, you can write it down. Having a conversation on paper gets you through your first draft.

Take a walk – Put more emphasis on thinking, research and planning. Then more time on scrupulous editing.

Like Naomi Lang Copywriter on Facebook for more tips, visit www.naomilang.com or email holler@naomilang.com.

WHAT ABOUT YOUR OWN TIPS? If you’d like to share your advice here email communications@plymouth-chamber.co.uk

22

SPOTLIGHT ON

Spotlight On: Alison Pine

Team Leader, Outset Plymouth

Tell us a bit about your background.

I grew up in Cornwall and after leaving school I initially trained as a riding instructor, working in the equestrian industry across the UK. Several years later, I decided to return to the South West for a complete career change. I studied through the Institute Of Credit Management to become a credit manager and spent many years in this field, both in employment and as a freelance consultant, before joining Outset.

When did you join Outset Plymouth and what is your main role?

I initially worked as an Enterprise Advisor at Outset Torbay, working with hundreds of people who were thinking of starting up their own business.

In May 2013, I took up a similar role at Outset Plymouth before becoming Team Leader in January this year.

What do you enjoy most about your role in supporting businesses?

Being able to work with so many different businesses is a great privilege.

It’s genuinely rewarding to work with individuals from the initial idea stage through to developing a successful trading business, as well as working with existing businesses that are looking to grow.

Tell us what you love about living and working in the South West.

I have many happy memories of growing up here and, after spending some years working away, it’s fantastic to be able to return and build my career in such a stunning location, close to my family and friends.

It also never fails to impress me that business people in the South West are some of the most creative, hardworking and resilient that I’ve come across. Many of our clients at Outset are a constant source of inspiration for their enthusiasm and work ethic. This really is the best place to live, work and play!

Lastly what advice would you give to businesses in Plymouth?

At Outset Plymouth we work with businesses of many sizes and sectors, from those just starting-up to those in their first three years of trading, looking to grow to the next level.

Whatever stage our clients are at, our advice is always to have a solid business plan, based on sound market research and with clear goals and targets, and to monitor the plan frequently to check whether the business is on track.

We also recommend constant market research, to ensure that marketing and sales activities are properly targeted and remain as effective as possible.

It’s also essential to plan and monitor cash flow closely to identify potential shortfalls and how to manage them. Cash really is king!

Finally, our monthly networking events provide businesses with many new contacts and valuable tips from a range of expert speakers, so my last piece of advice is to network and make as many useful connections as possible. You never know when knowing the right person may be just the sprinkling of magic dust you need!

23

HOW I GOT STARTED

How I got started: Paul Philpott

Managing Director, Fresh Air Studios

We meet Paul Philpott of Fresh Air Studios and find out how ‘Black Thunder Paul’ became MD of one of Europe’s leading Audio Branding businesses.

After a few weeks, our first ‘gig’ was a 48 hour recording session for the narration of a training series on Microsoft Office. We didn’t have any physical studio or production equipment – so we had a panic, pulled in some favours at Plymouth Sound, and used their studio. We took that as a sign that we were doing the right thing.

Over the years we fine-tuned our service offering, and steadily built up a client portfolio.

We found the good customer service and passion for what we did, meant that as a client contact left a business they would take us with them.

What’s your professional background?

Since I was a teenager, I’ve worked in the broadcasting industry. I spent a short freelance period at BBC Radio 1 as a production assistant, before returning to study Media Production at Plymouth College of Art & Design. I then worked my way up the ranks at Plymouth Sound Radio to become the station’s Promotions Manager, making the department one of the most successful in the group.

In late ’97 I left to set up Fresh Air Studios.

Like many who start in local radio, I held several positions in parallel to running the company during the early days, including presenting on the station’s breakfast show for 8 years (1999-2007 commencing with “Paul & Lisa”) and becoming one of the region’s best known radio personalities, with the on-air name “Black Thunder Paul”.

Little did people know that after coming off-air at 10am, I would be dashing back to the office.

After many years I decided to call it a day to focus on my business.

What’s the who, what, why and when of Fresh Air Studios?

Fresh Air Studios is an audio branding and production agency. We work with businesses to help them communicate using sound. Companies spend a lot of money developing their visual identity, we reposition this into an audio identity.

We consider all aspects of communicating the brand using sound, ranging from working with contact centre IVRs (the telephone menus and interfaces used by organisations to route calls) to ensuring advertising campaigns are consistent and on-brand using the right tone of voice.

It started back in 1997, when, at the same time, we set up a voiceover agency. It seemed natural to have one business which worked on harnessing voiceover talent, and another which worked at a consultative level on creative and ways to utilise production techniques effectively.

What have been the success of Fresh Air Studios to date?

We’re really proud of our National client base.

Ironically, 95% of our business comes from companies based outside the South West; clients include Royal Mail Group, 3 Mobile, Post Office Ltd, E.ON, Serco UK & Europe, Serco Global and Barclays Group.

Last year, we were proud runners up in the CIPR Excellence Awards, for our work with Barclays Bank in Best Broadcast category – we developed an internal audio channel for their branch network. To put this achievement into context, the Runner-up list in our category was a campaign for “The Shard” in London, MS Society, and a ‘Panda’monium in London by Ogilvy PR… then Barclays with Fresh Air Studios from Plymouth!

We were also identified as a leading Audio Branding businesses in Europe and invited to become an active member of trade committee AMA (Europe) where we help communicate the benefits of our industry, and collectively research and communicate best practice.

We’ve also worked on some bizarre projects including the voices that go in lifts, an unattended petrol pump system, and one of our resident voiceovers, Lisa Hartwell, is the voice for an intelligent building – a new office complex in Hong Kong.

What are the plans for the future?

Naturally, we want to grow – but not necessarily in the way you’d expect. Reading this it seems that we are all ‘big stuff’ but that’s really not the case. We are a genuinely small business. But we punch above our weight.

We’ve tried on numerous occasions to reformat what we do for other SMEs, and branch out in our local area, but with little success. I’d really like to see this change.

I’m convinced there is a way we can take what we’ve learned working with companies who give us access to focus groups, surveying, and high-level research… and redevelop our product range to cater to, and benefit smaller firms.

To be honest, we just haven’t found the right way to do this yet. But we will keep trying.

Tell us your favourite thing about your industry?

Making companies of all sizes sound great.

I love the challenge of taking a really boring subject, and turning it into something interesting.

I like working with a firm, discovering what they do, and helping them communicate their key messages effectively.

Recently, we undertook some work for Plymouth City Council, where we turned amazing, interesting, little known facts (to be honest, the things they do for the city which we take for granted) into an interesting audio production for their callers to hear when placed on hold.

We also get work on ‘showbizzy’ things too – like providing studio links for local celebs. We occasionally have Dawn French in our Plymouth studio and a link to London, with the voice of Churchill the dog downthe-line – always makes for an enjoyable afternoon.

What’s your piece of advice for other Plymouth companies?

Put yourself in the customers’ shoes. This could be an internal customer, another business or a member of public.

Go through the customer journey yourself. You probably have a fast track route to calling your workplace… but in the case of how your telephone is branded, call your businesses and ask to be put on hold. You might be shocked at how ‘tin-pot’ it sounds with beeps or dreadful music. We can replace with something informative and brand-worthy that promotes what you do.

Is your IVR system professionally written and recorded? If Janet on the front desk hates recording the system because she thinks she sounds ‘janner’ – she probably does. Is that the right audio representation of your brand?

With internal communication, look at the channels you are using – do your colleagues have time to digest another email? Is that company newsletter just propping up a table? Maybe something different might help re-engage them.

Consider all alternatives, and don’t be afraid to be creative. We might be able to help. www. freshairstudios.com

@FreshAirStudios

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British Chambers of Commerce in Partnership with DHL Quarterly International Trade Outlook We share with you the headline findings from the BCC/DHL Quarterly International Trade Outlook for Q4 2013

The British Chambers of Commerce is the national body for a powerful and influential Network of Accredited Chambers of Commerce across the UK, a Network that directly serves not only its member businesses, but the wider business community. Representing thousands of businesses of all sizes and within all sectors.

The BCC/DHL Quarterly International Trade Outlook sets out the opportunities and risks facing British companies as they trade the world – with a particular focus on timely information on dynamic new markets. It features the DHL/BCC Trade Confidence Index (TCI) which is a measure of the UK’s exporting health.

Export index John Longworth,Q4 Director General, British 2013 Chambers of Commerce said: “Although

DHL/BCC Trade Confidence Index (TCI) Recent performance

DHL/BCC Trade Confidence Index (TCI)

confidence amongst exporters remains high, recent trade data shows how far behind we are in truly becoming a ‘GREAT’ economy. The UK’s share of global exports fell from 4.4% in 2000 to just 2.6% in 2012, while Germany’s share has hovered above 7.5%. What is more worrying is that just 13% of the UK’s exports go to Brazil, Q4 2013 Russia, India and China (BRICs) combined.”

Q4 2013

Q4 2013

• The volume of trade documents issued fell,By but remains high by historical standards.

The DHL/BCC Trade Confidence Index is a measure of the UK’s exporting health. analysing trends in trading activity and key factors of exporting firms’ performance, the TCI gives a truly comprehensive picture of the UK’s Economy internationally-trading business community. The TCI is generated from two data sources: the BCC’s Quarterly Trade Economic Survey (Confidence Indicator) and Chamber documentation services (Volume of Export growth of 0.6% in Q2 2013. Eurozone GDP growth slowed Global was 118.12 in Q2 2013.

Documentation). to 0.1% in Q3 2013, following growth of 0.3% recorded in 100) the EXPORT INDEX OVER THE PAST YEAR (2007 = World trade growth stagnated at 0.8% in Q3 2013. Export KEY FINDINGS

• The index number used to calculate the volume of trade documents issued by Chambers of The DHL/BCC Trade Confidence Index is a measure of the UK’s exporting health. By analysing trends in trading Commerce across the UK now stands at 112.69 in Q4 2013. activity and key factors of exporting firms’ performance, the TCI gives a truly comprehensive picture of the UK’s internationally-trading business community. The TCI is generated from two data sources: the BCC’s Quarterly National Global Economic Survey (Confidence Indicator) and Chamber documentation services (Volume of Export There was a fall in the volume of trade documents issued on the quarter. The index now stands at 112.69 in Q4 2013. This The US economy grew by 1.0% over Q3 2013, up from Documentation). represents a decrease of 3.1% on Q3 2013, and a decrease of 0.9% on the same quarter in 2012. The highest outturn on record

South West Exports up +10% on Q4 2012 and +5% on Q3 2013

Percentage Change (%) previous quarter. However, it is encouraging that this was the growth in Europe, North America and Asia remained positive Q1 13 Q2 13 Q3 13 Q4 13 Index number second successive quarter of growth following an 18-month Recent quarter Recent quarter on during the quarter, supporting the overall growth in world compared to last year previous quarter 2007=100 recession. In addition, Ireland and Spain, two of the countries trade. hardest hit by the Eurozone crisis have returned to growth.

Volume index However Germany, largest economy inChambers the Eurozone, of Many types of exports require supporting and the commercial documentation. of Commerce issue documentation export required for exports grew outsideby thejust EU and havefor amassed significant dataset UK goods exports as a result. The TCI uses 0.4% 2013aas a whole, the around weakest growth UK documentation data collected from this process to show both an index of documentation and regional comparisons of exporting activity. since 2009.

(Further details can be found in the methodology on page 26).

Data for the UK’s trade performance in the latest quarter Regions in andimports Nations and a fall in exports. The UK’s showed UK used to calculate the volume of trade documents issued by Chambers • The index number of growth Theremore was a mixed picture across the and nations of the UK. The highest increase was recorded in Northern Ireland trade than doubled inregions Q3 2013, from £4.2 billion The UK by 0.8% in theThis third quarter aoffall 2013 Commerce across theeconomy UK standsgrew at 112.69 in Q4 2013. represents of 3.1% on the deficit last (+22.2%).

This was followed by Wales (+16.4%) and Scotland (+7.8%). The biggest declines were in England: the East Midlands to £8.7 billion. increase in thefollowed tradebydeficit was driven by& the Humber (-5.9%).

0.7% inon the fourth to upward revisions for (-13.9%)The saw the greatest decrease, London (-11.6%), and Yorkshire quarter and aand fall of 0.9% the same quarter. quarter inDue 2012.

Many types ofquarters, exports require supporting andover commercial documentation.

Chambers Commerce issue documentation a 4.9% fall in the export of goods and aof 1.3% increase in the previous the UK’s economic performance the • Although the index fell, it is still high by historical standards. The highest was seen in Q2 2013. of goods.

As a result, net trade a major drag on as a result. The TCI uses last for 12 months was outside better than previously thought. annual required exports the EU and have In amassed a import significant dataset around UKwas goods exports overall economic growth in- export Q3,index wiping 1.2 percentage points terms, the UK economy grew by 1.9% Q3 2013 compared CONFIDENCE INDICATOR Regional comparison data collected from this process to in show both an index of documentation and regional comparisons of exporting activity. off GDP growth in the quarter. to Q3 2012, up from the previous estimate of 1.5%. The

Q4 12

113.75

EXPORT INDEX OVER THE PAST YEAR (2007 = 100)

114.84

118.12

Q4 12

116.32

Q1 13

113.75

114.84

112.69

Q2 13

Q3 13 112.69

118.12

116.32

80 (Further details can be found in the methodology on page 26). service----Recession---sector remains the key driver of economic growth in 70

25

the UK.

-0.9% Q4 13 -3.1%

112.69

Qtr on Qtr

20

Quarter on a year earlier

• The index number used to calculate the volume of 15trade documents issued by Chambers of Commerce across the UK stands at 112.69 in Q4 2013.

This represents a fall of 3.1% on the last 10 Outlook quarter and a fall of 0.9% on the same quarter in 2012.

5 60

% change

50

% balance

40 30 20

0

• Although the index fell, it is still high by historical standards. The highest was seen in Q2 2013.

10 0

Economy

-5

-10

CONFIDENCE INDICATOR

Although the outlook for the global economy continues to improve, the growth of individual countries is likely to remain -15 change issued

by Chamber mixed. Despite an expected improvement in growth in advanced economies such %as thein documents UK and US, slower growth in -20 Confidence levels London S East N West Scotland Y&H East W Mids 80 emerging economies may hold back global growth and despite signs of improvement, the underlying weakness in the -30 ----Recession---Eurozone remains. The likely cut to the US economic stimulus programme on global interest rates and instability in China’s -40 70 remain risks to the global economic recovery. banking system Q3 07 Q1 08 Q3 08 Q1 09 Q3 09 Q1 10 Q3 10 Q1 11 Q3 11 Q1 12 Q3 12 Q1 13 Q3 13 -10

Figure one: Balance of firms who are confident that turnover will improve over the next 12 months

60

Balance figures are determined by subtracting the percentage of companies reporting decreases in a factor from the percentage of companies reporting increases.

2014

E Mids

Trade

UK EXPORTS 30

+3.5% 20 10

UK IMPORTS

+3.2%

BCC forecasts

The BCC forecasts that UK exports will grow by 3.5% and 0 imports will grow by 3.2% in 2014. In 2015, exports are expected to increase by 4% with imports rising by 3.3%.

-10 -20

increase by 2.6% while exports of developing economies (including the Commonwealth of Independent States) are likely to rise 7.5%.

UK

S West

N East

Wales

N Ireland

5

• Confidence levels amongst remain high by 50 exporters continued to increase on the quarter and Global historical standards. Both manufacturing and service firms are more confident that their turnover A pickup in world trade volume growth to 5% is forecast in will increase over the next 4012 months.

2014. Exports from developed economies are expected to

% balance

4

25

To read the report in full scan here:

The BCC forecasts a net trade balance in goods and services of -1.6% of GDP in 2014, before falling slightly to -1.3% of GDP in 2015. The BCC expects the overall UK trade deficit to continue narrowing gradually in the next few years.

Confidence levels

26

SPONSORED

Be part Plymouth’s biggest Business Show 11th June 2014, Plymouth Pavilions

Building on the stand out success of the first Plymouth Business Show, held in 2013, this year’s show is set to be bigger and

better. One of our affordable exhibitor stands will give your business access to over 1000 attendees throughout the day and a variety of promotional opportunities to raise the profile of your business and increase sales.

Why exhibit at Plymouth Business Show?

• Reach over 1000 potential customers in just 1 day • Raise awareness of your brand • Position yourself as a leader in your field by participating in Plymouth’s largest business showcase event • Receive £000’s worth of media coverage and profile raising.

“The Plymouth Business Show was a great success for us. Six months on and we are still generating new opportunities as a direct result of the event. It really is the gift that keeps on giving.”

Ian Smith, Training Partnership Ltd To ensure maximum exposure for exhibitors and to drive footfall to the event we will be undertaking a number of marketing activities in the run up to the show. As an exhibitor your business has the opportunity to benefit from this activity for no added cost – representing fantastic value for money.

Last year’s Business Show received coverage from many major local media sources including Radio Plymouth, The Plymouth Herald, Western Morning News, Plymouth Magazine, Devon Life and South West Business Insider. Alongside our Media Partners, Heart Radio, The Plymouth Herald and Western Morning News we’re aiming to generate even more coverage this year, as an exhibitor your business could benefit from this through potential case study coverage inclusion in event related news.

With marketing activity and social media already starting to generate interest surrounding the show can your business afford not to be there?

With all £299 stands now sold out, available stands start from just £399 + VAT and include: • FREE tea/coffee voucher and a packed lunch on the day of the event • FREE attendance at the exhibitor networking breakfast, allowing you to network with other exhibiting business before the Business Show is open for visitors • Shell scheme, for a more professional feel • Affordable advertising opportunities within the Plymouth Business Show brochure This year’s event is supported by sponsors Imagine Direct, media partner Heart Radio and Merchandising sponsor Redrok.

Not exhibiting? Join us for our Business Show Networking Lunch for just £20 pp. Book your place now at www.plymouthbusinessshow.com

Don’t miss out! Book your exhibition stand at Plymouth Business Show today at: www.plymouthbusinessshow.com

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28

ADVICE

The Duke of Cornwall Raises £4000.00 in a Landmark Year 2013 was a special year for the Duke of Cornwall as Plymouth’s leading hotel marked its 150th Anniversary.

The team raised an amazing £4000.00 for three local charities – Jeremiah’s Journey who offer support and information to children and their families who have experienced or are anticipating the death of someone special.

Friends and Families of Special Children, who provide information, support and services for families and carers of children with various special needs and St Luke’s Hospice who provide specialist end of life care.

Jonathan Morcom, Director said “In such a significant year for the Hotel it was important for us to give something back to Plymouth and especially to some very special charities particularly close to our hearts.” Walter Combstock, Managing Director said “We would like to thank all of our team at the Duke for embracing our 150th Anniversary. They were behind all of the ideas for the events and helped us to pick the three local charities; the whole year really has been a team effort”.

The team raised the money in a variety of ways from hosting Beatles and Big Band Nights, to raising awareness of each charity by engaging with guests. The hotel also offers an exclusive experience to take ‘Tea at the Top’!

This takes place in their stunning tower where from the glass turret you can see for miles taking in all that Plymouth and the surrounding area has to offer – cityscapes, sea views and a glimpse of the Moors. Each guest has the tower to themselves for two hours to escape daily life and a percentage from every afternoon tea was added to the charity pot. Many generous guests donated more on hearing about the great causes.

Aside from raising crucial funds the Hotel also host charity Balls and support the community as much as they can, this year they continue to mark historical events. In August they are hosting the centenary of the farewell meal and overnight stay at the hotel by Sir Ernest Shackleton before sailing from Millbay dock with the Imperial Trans Antarctic Expedition, aboard ‘Endurance’. Rich with history and set in the heart of the City, the Duke of Cornwall have made a real difference to the lives of many residents.

Meet Verity Verity French joined Plymouth Chamber at the end of January.

As our new Customer Relationship Manager Verity will be recruiting new members to the Chamber and working alongside current members to help them get the most value out of their Chamber membership.

Born in Plymouth, Verity grew up in Devon before moving to London to study Economics and Management at South Bank University. Enjoying the London life, Verity stayed in the city for a further 3 years, before moving back to Plymouth in 2005.

Having spent 12 years working in Estate Agency in both London and Plymouth for large and small firms, Verity felt ready for a change when she joined the Chamber.

Verity will be a regular face at our networking events, make sure you say hello.

You can contact Verity with any of your membership queries by calling her on 01752 273892 or emailing verity@plymouth-chamber.co.uk

29

NEW MEMBERS OF PLYMOUTH CHAMBER OF COMMERCE

Look who’s joined!

Acronyms Limited 01752 606553 www.acronyms-it.co.uk Bibi Life Limited 01752 228999 www.bibiandmac.co.uk Blue Chip Holidays 07739 754445 www.bluechipholidays.co.uk Bridge Associates 07813 516846 www.bridge-associates.co.uk Business Doctors 01392 332825 www.businessdoctors.co.uk

Common Purpose (Plymouth) 01752 677766 www.commonpurpose.org.uk Fuel Card Services Ltd 01235 773655 www.fuelcardgroup.com Gillbanks Chemicals 07861 370355 www.gillbankschemicals.co.uk Help for Heroes 07714 481058 www.helpforheroes.org.uk KKC Construction 07975 909222 www.kkcconstruction.co.uk

Record breaking Wicked UK Tour is flying into Plymouth The Award winning musical, Wicked, is set to open at Theatre Royal Plymouth from 20th January to 14th February 2015.

UK Executive Producer, Michael McCabe said: “We are delighted to announce that we’ll be bringing Wicked to the Theatre Royal Plymouth in 2015 and really thrilled that audiences in the South West will have the opportunity to experience this stunning production.”

Theatre Royal Plymouth’s Sales and Marketing Director (maternity cover) Alan MacGregor said: “At the Theatre Royal Plymouth we’ve had the pleasure of welcoming some of the world’s most celebrated musicals

and we are certain that Wicked will be a massive hit with audiences in the region.”

In a brilliantly witty re-imagining of the stories and characters created

by L. Frank Baum in ‘The Wonderful Wizard of Oz’, Wicked tells the incredible untold story of an unlikely but profound friendship between two sorcery students. Their extraordinary adventures in Oz will ultimately see them fulfil their destinies as Glinda The Good and the Wicked Witch of the West.

Tickets go on sale 24 March 2014.

Listers Property Consultants 01752 222135 www.listers.uk.com MoneySave Solutions 07866 803215 www.moneysavefs

Taurus Clearer Communication 01392 202000 www.tauruscc.co.uk The Event Bee 07875 402260 www.the eventbee.co.uk

Moor2seacornwall 01752 851905 www.moor2seacornwall.com Roger Young Land Rover 01752 849999 www.rogeryoung.co.uk Stamps n All 01752 604469 www.stampsnall.co.uk

If you’d like to find out more about how your membership can work harder for you, or want to find out more about the variety of member benefits available to you please contact the Membership Team on 01752 220471

30

EVENTS

WHAT’S ON: Your guide to Chamber events and training. Find out more at www.plymouth-chamber.co.uk PLYMOUTH JUNIOR CHAMBER EVENT

Plymouth Junior Chamber Champagne Reception Did you know that as a Chamber member your junior staff are automatically members of Plymouth Junior Chamber? Join us to find out more at this FREE champagne reception event.

Thursday 27th March 17.30-19.00, National Marine Aquarium TRAINING Sales for the non-sales person This course follows a simple 4 stage process to sell through building relationships.

Thursday 27th March 09.30-16.30, Plymouth Chamber of Commerce TRAINING Read all about it – getting media coverage for your business Editorial coverage of your business is more highly regarded by your target audiences than advertising alone.

Join us to learn how to maximise this opportunity for your business.

Friday 28th March 09.30-13.00, Plymouth Chamber of Commerce PLYMOUTH JUNIOR CHAMBER EVENT

‘Ring Ring’ Providing a better level of customer service over the telephone Do you know of anyone in your team/ office that could benefit in extra development with regards to customer service over the telephone? If yes then this course will be a superb start in building their confidence over the telephone.

Friday 28th March 09.30-12.30, Plymouth Chamber of Commerce NETWORKING Small Business Network Join us for our monthly networking event for businesses with 25 employees or less, sponsored

by Natwest. Following feedback from members these events will now operate as alternating breakfast and lunch events to enable as many small businesses as possible to attend.

Friday 28th March 11.45-14.00, City College Plymouth, PL1 Restaurant

TRAINING NEW: Level 2 Award in Principles of Risk Assessment Employers and the self - employed have a legal duty to assess health and safety risks. Anyone carrying out a risk assessment needs to have the necessary knowledge and skills.

Monday 31st March 09.30-16.30, Plymouth Chamber of Commerce NETWORKING Crunchy Breakfast Add some Crunch to your day with our monthly networking event, sponsored by Lloyds Bank.

Wednesday 2nd April 07.30-09.00, The Business Space, Mayflower Street TRAINING FULLY BOOKED: Tender Training Plymouth City Council are pleased to offer the following tender training in conjunction with the Plymouth Chamber of Commerce & Industry.

Wednesday 2nd April 09.30-12.30, Plymouth Chamber of Commerce TRAINING Basic Microsoft Excel Skills If you are new to excel or just want a refresher, then this is the course for you. This course is fully interactive giving you the basic skills of how excel works.

Friday 4th April 09.30-13.00, Plymouth Chamber of Commerce TRAINING Designing a perfect brochure and leaflet Marketing tools such as brochures, leaflets and websites all play a vital role in creating awareness and interest. However to have real impact such material should be designed correctly. This workshop will highlight key aspects of good design so that delegates can improve their overall effectiveness immediately.

Tuesday 8th April 09.30-16.00, Plymouth Chamber of Commerce TRAINING NEW: Emergency First Aid at Work This course gives you a very good practical and theoretical understanding of First Aid. The course is designed to provide cover for the workplace where employers have carried out their risk assessment and decided in line with the “First Aid Regulations of 1981” that

Image: Alex Polizzi, Hotel Inspector. TwoFour Production/Channel 5.

TRAINING this level of training will meet their legal obligations.

Thursday 10th April 09.30-16.30, Plymouth Chamber of Commerce TRAINING First Aid for Mental Health at Work A practical workshop for managing and supporting people with mental health problems in the workplace.

Friday 11th April 09.30-12.30 TRAINING Advanced Selling Skills Join us for this course to take your sales skills to the next level Tuesday 22nd April 09.30-16.30, Plymouth Chamber of Commerce NETWORKING Plymouth PA Network Join us for our event held exclusively for EA’s, PA’s, Secretaries, Receptionists and Administrators.

Wednesday 23rd April 17.30-20.00, Energy Centre, City College Plymouth TRAINING Marketing and the Law A half day course on the law relating to marketing activities, will lead you through the legalities relating to copyright law, data protection and ambush marketing.

Thursday 24th April 09.30-13.00, Plymouth Chamber of Commerce NETWORKING Small Business Network Getting to grips with twitter Join us for our monthly networking event for businesses with 25 employees or less, sponsored

by Natwest.

Friday 25th April 07.30-09.45, National Marine Aquarium

TRAINING Microsoft Excel: Advanced to awesome!

This is a fast-paced, hands-on workshop on using Microsoft Excel to create, modify and work with dynamic spreadsheets.

Tuesday 29th April 09.30-13.00, Plymouth Chamber of Commerce NETWORKING Crunchy Breakfast Add some Crunch to your day with our monthly networking event, sponsored

by Lloyds Bank.

Wednesday 7th May 07.30-09.00, National Marine Aquarium NETWORKING Leisure and Tourism Join us for our first Leisure & Tourism sector specific event. Delegates will hear from Sarah Gilbertson, Founder and MD of Result Coach Ltd. Sarah has many years’ experience within the hospitality and tourism industry and will share her experience through the delivery of 3 workshops focussing on Customer Experience, Social Media in the Hospitality & Travel Sectors and Attracting and Retaining your Dream Team.

Tuesday 13th May 09.00-11.00, Duke of Cornwall Hotel TRAINING Plymouth International Trade Club Event Join us for this free event exploring the benefits of International Trade for you and your business.

Wednesday 30th April 17.30-20.00, Venue TBC

NETWORKING

Annual Business Dinner Plymouth’s premier black tie event. Book your tickets and join us as we hear from well known business woman, ‘Hotel Inspector’ Alex Polizzi. Thursday 3rd April 19.30-23.00, Holiday Inn, Plymouth

31

LET’S TALK

As we start to see signs of increased employment and growth is this the light at the end of the tunnel for regional businesses?

We asked two Chamber members at either end of the spectrum to give us their thoughts on the state of the current economy.

Ruth Wilkins Communications Manager for Manpower Group

Michelle Weir Partner, Lameys Insolvency & Business Recovery

Manpower Group is a world leader in innovative workforce solutions.

“It’s been two years since the Manpower Employment Outlook Survey forecast negative hiring intentions in the South West, which meant that, of the employers interviewed from the region, more intended to grow their workforces than reduce them. Last year, employers in the South West were some of the most optimistic in the country, often demonstrating stronger hiring intentions than those in London. Our most recent survey suggested the hiring plans of employers in the region stood at +4% and we have certainly noticed confidence building within the region, translating to increased permanent job opportunities over the past quarter. In fact, we have recently invested in a new Manpower hub to serve the growing needs of clients across the South West. As for a light at the end of the tunnel? Manpower anticipates that confidence among regional businesses will continue to gather momentum.”

Lameys is a South West based insolvency and business recovery specialist “Throughout the recession we have dealt with a large volume of small and medium sized businesses which have ceased trading for a variety of reasons but where the only option was to place them into liquidation. This often means little or no return to creditors and the demise of the business with loss of jobs. In recent months, Lameys has seen an increasing number of businesses which have positive order books and good prospects but which are carrying historic debt. We are able to use turnaround measures to deal with the existing debt and enable the business to continue to trade. This is having the effect of saving jobs and enabling a more positive outcome generally.”

“Historically, the pattern at the end of a recession has been for there to be an increase in the number of insolvencies generally as businesses that have survived the difficult times can be insufficiently capitalised to deal with an increase in new business going forward. Whilst the historic trend might continue over the coming months with some businesses continuing to struggle, there are clear signs of an increase in business confidence generally which can only be positive for the region”.

Chamberlink magazine is the only dedicated business magazine for Plymouth and the surrounding area. The readership is a very targeted group made up of established businesses and business leaders in and around the city, including Plymouth Chamber’s 800+ member group.

Readership

3,000+

Circulation 1,650 bimonthly Also available online

PREMIUM ADVERTISING Size Full page 2 (inside cover)

Dimensions (w x h) 210 x 297mm*

Member £300

Non-Member £900

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Dimensions (w x h) 210 x 297mm* 186 x 130mm 91 x 130mm 186 x 26mm

Member £250 £150 £100 £75

Non-Member £750 £450 £300 £225

SMALL SPACE ADVERTISING Size Credit Card Small Box

Dimensions (w x h) 91 x 56mm 48 x 56mm

Member £37.50 £25

Non-Member £125 £100

To discuss these advertising options further or to find out more information please contact Amanda Bishop on 01752 273 884 or at communications@plymouth-chamber.co.uk

Virtual Reality.

Grow here from £50 per month Virtual Service.

Plymouth Science Park recognises that a physical presence on a science park is not always a prerequisite for an innovative/ knowledge-based company. To support pre-start and early stage businesses the Park has a variety of options to launch your business. Our benefits include: • Virtual Park address • Client preferential rate for meeting and conference rooms (c40% discount) • Website listing • Client business support meetings • Telephone number • Client Business Events and much more.

Our Virtual Service is ideal for businesses that need a point of presence in the region or as part of a growth strategy that will lead to permanent occupation.

For further details or a no obligation viewing please contact the Park team. Telephone 01752 772200, email space@plymouthsciencepark.com or visit www.plymouthsciencepark.com