PCH In Touch Newsletter - Summer 2015 by Plymouth Community Homes

make it happen

In Touch Issue 23 Summer 2015

Community day brings everyone together

Reduce your energy bills Page 5

Get involved! Page12

Inside this issue Foodie Haven Page 16

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Learn for Free Page 13

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Tea and Toast Page 8

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Money Tree Fund special Page 6

Hello In Touch

Hello!

Call us on 0800 694 3101

w Elaine Pelloe Board Chair of th

Welcome to the latest edition of In Touch. There’s lots to tell you about as usual but let’s start with something we all like doing – saving money. Residents at one of our Housing with Support schemes have seen their communal energy bills tumble because we put in new LED lights. We’re hoping to do this in more homes but in the meantime, if you want advice about keeping your bills down, turn to page 5. Is your pet the best in Plymouth? We want to see photos of your lovely Labradors, handsome hamsters, cuddly cats and fabulous ferrets. Find out how to get your images to us on page 18. We’re also looking for your favourite summer recipes – do you have a tried and trusted barbeque recipe or some great picnic ideas?

Let our readers know. There’s a round-up of our latest Money Tree Fund spending on pages 6 and 7, including ways for you to apply for a slice of the cash. And if getting involved is your thing, you may be interested in our story on page 13 which sets out new ways we’re working to give you more chances to have your say.

As always, we’re keen to hear your feedback on In Touch, so please keep your emails, letters, Tweets and Facebook messages coming – page 14 lists all our contact details. We’ve now reached 1,000 followers on Facebook and Twitter. Why not join our online community?

Finally, you may have heard by now that our Chief Executive, Clive Turner, Elaine Pellow Chair of the Board has announced his retirement next year. I will be sorry to see Clive go - he’s done a lot for PCH. However, I wish him all the best for his future plans. The place won’t be the same without him.

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Inside 3 Top story 4 Bills made lighter 5 Energy bills 6/7 Money Tree Fund 8 Tea and toast 9 Poster competition 2

10/11 A day in the life... 12 Get involved 13 Learn for Free 14 Kitchens and Bathrooms 15 Ernemetal 16 Foodie haven

17 Clive’s retirement 19 #OurPCH

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Top Story In Touch

Community day brings everyone together Residents gathered in Devonport for a free event to help build community spirit – and a giant sailor! The main attraction of the spring community day – called R Devonport – was an arts and crafts tent, which was used to create a larger than life model sailor. The sailor was used in the Plymouth Respect Festival last week where it was carried by local schoolchildren. R Devonport, which we organised along with other partners, included football coaching sessions by Plymouth Hope Football Club, a robotics display by Plymouth University, street dancing, food sampling from around the world and smoothie and bread making activities by the Salvation Army’s Lifehouse. We are hoping to organise something similar next year.

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In our Spring edition, we spent a Day in the Life of Environmental Performance Officer Danny Shelton. He visited one of our Housing with Support schemes, Innes House, where all the lights in the communal areas had been replaced by LED lighting as part of a trial. The trial has now finished and residents at the scheme have agreed unanimously that they are happy with the lights with comments like “I think they’re lovely, it’s a nice light and feels like we were in darkness before.” They’re also happy because their communal electricity bill is coming down. In the first 12 months, the cost has reduced by approximately £45 per person, largely due to the LED lights, which we hope will continue. This cost saving will be passed on through the residents’ service charges.

As well as saving money, the lights – which were installed by our in-house electrical team – have cut the amount of carbon being produced by the building too. It should reduce it by seven tonnes a year. We’ve already started upgrading lights to LEDs in some of our other blocks and will be asking residents about the possibility of upgrading others. This should reduce bills by varying amounts. Innes House, which has 38 flats, was selected for the first trial of LED lighting in communal areas. In total, 119 lights were upgraded. For more information about our Environmental Performance, contact sustainability@plymouthcommunityhomes.co.uk. To read more about how you can save on your energy bills, read our story opposite.

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LEDs make bills lighter

Universal Credit update

Changes to the way you receive benefits will be taking place this December and January in Plymouth. Job Seekers Allowance, Housing Benefit and some other benefits will be replaced by Universal Credit. You will need a bank account for the benefit to be paid into and instead of filling out paper forms, you’ll have to apply online. You will also need to pay your rent out of your Universal Credit payment. We’re working hard to prepare people for these big changes. The first people to be affected by Universal Credit are those living in single households so we’re contacting them to make sure they’re ready. Our housing teams will do home visits or you can visit us at Plumer House to talk about it if you’re worried. It may be that you can get extra funding or make different payment arrangements so it’s really important you talk to us about your circumstances. There will be more information on Universal Credit in the Autumn issue of In Touch. In the meantime, if you’d like to talk to us about your benefits or rent, call us on 0800 028 0350.

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Give your energy bills a makeover

It may be warm outside but summer can bring a nasty shock when winter fuel bills arrive, and direct debits and payment plans rise.

Janet Schreyer, a PCH resident and volunteer, added: “I love it! It’s so good to learn new things and know what’s happening in our community. I love the fact that I’m helping people who need it.”

If you’re finding it hard to keep up with the cost of heating your home, read on. We’re working with Plymouth Chris Moysey is a PCH employee and Energy Community’s Energy Team to volunteer, and often out and about at take back control. events. He said: “It fits in well with my role here and it’s really great to Plymouth Energy Community (PEC) see the support and guidance launched its volunteer energy service in action.” in February. To arrange a home visit, find out more The Energy Team provides free home about our services or to volunteer, call energy advice and visits to 01752 477117 or email energyteam@ households across the city. More than plymouthenergycommunity.com 30 volunteers, including PCH residents and staff, have been trained to tackle energy issues and around 100 households are benefitting already.

Top 5 services the Energy Team provides: • Fuel debt – help to access grants • Home visits – one to one advice where you live • Switching – save an average of £239 a year • Entitlements – Warm Home Discount, priority services: find out if you can get help • Comfortable homes – damp, condensation, draughts: step by step guides to making changes

Clare Mains, Volunteer Coordinator, said: “Just having someone there can help. It can be daunting to switch supplier or look at unpaid bills, but the Energy Team means you don’t have to do it all alone.”

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Money Tree Fund special

How would you improve your neighbourhood if you were given hundreds or thousands of pounds? Would you build a playground for the kids? Install some fencing around communal areas? Or perhaps fit some CCTV cameras in your block? These ideas could be more than distant dreams thanks to PCH’s Money Tree Fund.

“They will be able to offer advice on the project and help with the application form. All projects must benefit the community as a whole and must not be work that we should be doing through our repairs obligations.” In the past year, the Money Tree Fund has paid for the Morley Court roof garden (as featured in the last In Touch) and a new patio at Helen Fox House (see opposite page).

The fund is a pot of money which is It was also used to renovate the used to improve your neighbourhoods garden at Innes House, pictured and communal areas. above. As a resident, you can apply for a slice of the money. You can apply as an individual or a group – for example a residents’ association. Tania Cuxton, Project Performance and Policy Officer, said: “The Money Tree Fund is used to make places feel safer, friendlier and more pleasant to live in as well as bringing communities together. “If you think you have a good idea that the fund can help with, you should discuss it with your housing officer first of all.

And very soon, the transformation of Hornchurch Road in Ernesettle – also paid for out of the Money Tree Fund – will be unveiled. Read more about this on page 15. There are two panels which receive and review Money Tree Fund applications, one for the South and the other for the North of the city. Residents are welcome to attend these panel meetings to see what happens.

The dates for the Panels – which take place at Plumer House – are as follows: Area South – 1:30pm to 4pm 14 July 2015 8 September 2015 10 November 2015 12 January 2016 8 March 2016 Area North – 2pm to 4pm 20 August 2015 15 October 2015 17 December 2015 18 February 2016 14 April 2016

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Improved outside space for residents

Residents will be making the most of the sunshine this summer thanks to a new patio at their Housing with Support scheme.

“We have a good community here. We’re good friends.”

Resident Mary Innes added: “There just used to be bins out there. You Helen Fox House tenants couldn’t do anything. Now we’ve got a successfully applied for cash from our great big patio with a lift and planters. Money Tree Fund to brighten up the It’s great.” space at the back of the Devonport block earlier this year. The patio was officially opened by

Madge Lutley, Helen Fox House’s oldest resident, who is 104. Ken Slade, a Money Tree Fund panel member, said: “It’s nice to see these kinds of projects helping residents. It helps to make the area brighter. It’s an ideal spot. They can come out of their flats and read a book on a nice day.”

They initially just asked for improved access – they previously had a long walk to Granby Green from the main entrance if they wanted to get a taxi, for example. However, they decided the area could be so much more. Led by resident Diana Hill, they applied to the fund for paving, benches and planters. The patio includes a lift so the disabled can get to street level. Diana said: “We’re so thrilled with it. I got here in 2010 and as soon as I moved in all the residents said to me how bad it was out there. “We could have just got a ramp but we fought to get the whole of the area nice and tidy. There was nowhere to sit down.

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Tea and toast leads to footballing victory

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A cup of tea, a slice of toast and the occasional game of football – what could be better? That’s what Ernesettle residents have been enjoying over the last few months at their Tea and Toast community café, set up by us. Hazel Alexander, Communities Worker, said: “It’s a drop-in so we never know who is going to be there but we do have our regulars. “It’s an opportunity for people to meet up, find out what is going on in the area and to make friends and to try out new things, for example walking football.

Tea and Toast Every Thursday, 10am-2pm, The Space Centre, Hornchurch Road

“We also invite other people to come along at the residents’ request – such as local councillors and the Fire Service.” The café played a big part in the formation of a walking football team, The Ernesettle Evergreens. The team is made up mainly of those who attend the café. Walking football sees the game played at a slower pace.

Café regulars asked Hazel and her colleague Leigh Ferguson for help setting it up and very soon, they had their first game – against the Mutley Greenbank Strollers – which ended in a 6-5 victory for the Evergreens. The café was given a boost earlier this year by Honicknowle councillor Mark Lowry, who donated £100 out of his community budget to buy some crockery and cutlery. The café runs every Thursday morning from 10am to 12pm at the Space Centre in Hornchurch Road. Rebecca Jewel, who regularly attends the Tea and Toast café, said: “It’s wonderful. I’ve never been to anything like it. Before I came here I was very lonely and didn’t know where to go. We do so many things – first aid training, stitching, even a camera club and we’re thinking of a communal garden too.”

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Breathing fire into poster competition Kayleigh Kennedy, 9

Leo Warry, 10 Schoolchildren showed their patriotic side when they put their efforts into designing posters to raise awareness of St George’s Day. We asked pupils from Mayflower Community Academy in North Prospect to show what England’s national day meant to them – and, as you can see, we were inundated with colourful ideas. More than 200 youngsters from Years 3 to 6 submitted entries for the competition, and judges – including our Chief Executive Clive Turner, had a tough time choosing the winner.

Lewis Williams, 9 However, Leo Warry, 10, emerged triumphant, thanks to his depiction of St George slaying a dragon. Runners up were Kayleigh Kennedy and Lewis Williams, both nine.

You could tell the children really put a lot into their designs. We were proud to sponsor this event once again. It was a great opportunity to bring people from all over the city together.”

The three designs appeared on the city centre’s big screen in the run up to the St George’s Day Festival, which we helped the sponsor, and the trio also appeared on stage at the festival to accept their prizes. Clive Turner said: “We’d like to thank Mayflower for taking part. We had a great selection of entries.

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A day in the life... Mike Kewish,Viewing Officer

Last time, we spent a day with a Voids Repairs Supervisor, the person responsible for checking over a home when someone leaves. This issue, Communications Officer Nick Hewlett followed the next stage of the process when he spent time with a Viewing Officer to find out all about how homes are let to new tenants. Mike has a unique role at PCH because although he works with lots of our teams, he is the only dedicated viewing officer. I caught up with Mike as he was checking his diary for the day ahead. He knows the city and our properties as well as anyone at PCH because he is always out and about visiting them. “I start by checking my calendar so I have an idea of where I’m going each day,” said Mike. “I can be at up to seven different properties in a day so I travel all over.” Mike works closely with our Housing

Choices and Voids (empty homes) teams who allocate our properties and get them to a high standard for the incoming tenant. Once we have checked the appointments for the day, we jump in the car. First, we visit a house in Efford that is still receiving work before it is made ready the following week. The prospective tenant, Alidia Duggan, is impressed with what she sees – even though it’s not ready. Alidia has been in Plymouth since 1995 and is looking to downsize.

She’s been on the transfer list for a while and tells Mike she’s happy to move in. Mike said: “We aim to do a viewing on the property before it’s made ready to let.” This means that properties are left empty for as short a time as possible so there’s no delay for the person who wants to move in. Throughout the day we visit many different property types including flats, houses and a bungalow all across Plymouth. It’s a real eye opener visiting some of the areas where we have housing, as Mike tells me. “This city has so much variety and some amazing views. I’m always happy to be out and about.”

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It’s great to meet people happy to be offered the property.

Some properties and areas are more popular than others and as the allocations are done through the choice-based letting system, each applicant has a choice about which home to put themselves forward for. Recently, new ways of working have reduced the amount of time residents wait to move into their property and the amount of homes waiting for people to move in. Increased cooperation between teams and reducing duplication has led to a more efficient service and 95% of residents that have been through it rated it as a positive experience. Mike is one of the first members of PCH staff new tenants meet and his role is to ensure they get all the information they need to make a decision about whether they want to

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In Touch

move in. His role involves locating vital utilities such as gas, electric and water supplies as well as finding out about service charges. Mike focusses on the needs of each individual and makes sure they leave the viewing with all their questions answered. He tells me: “It’s fulfilling because you are genuinely helping people to be housed. It makes a real difference to people’s lives. It’s great to meet people who are so happy to be offered the property.” Finally, we visit Lipstone Crescent where the homes are covered in scaffolding while they receive external wall insulation. Mike explains: “I’m always going into properties where

there is working going on. This can be upgrades such as a new kitchen, bathroom, windows or door, or cleaning, repairs and decoration to get the property to our letting standard.” When the work is completed and the home declared ready to let, we leave a welcome pack for the incoming residents. It’s full of essentials they may need in their first few days such as light bulbs, washing up liquid and tea and coffee. As Mike says: “It’s a little thing but it should make moving in to a new home that bit easier.”

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Get Involved! this way, particularly Twitter. If you have a little more time, you could be one of our mystery shoppers, secretly testing out how good our services are – there will be mystery shopping training in the autumn with our Learn for Free programme. As well as helping us make a real difference to the services we give it’s your chance to: Develop new skills, access free training and improve your confidence Meet like-minded people, make new friends and have fun Check that you’re getting what you pay for and improve things Boost your chances of getting paid work or into further education Get recognition for a job well done We’ll be telling you all the different ways you can get involved in a new Menu of Involvement which residents and staff have put together. This will be available in the next edition of In Touch, but if you can’t wait, read it here: bit.ly/pchri or call us on 0800 964 3101 and we’ll send you a copy.

Everyone likes to be asked their opinion – and we know that you are no different. We have new ways you can be involved in giving us your views so that you make a real difference to the services we offer.

– without you sacrificing too much of your valuable time. For example, if you only have a little time, you could be one of our armchair advisers – they make sure our documents are easy to understand before we send them out to people.

We understand that not everyone likes meetings because you may be Or perhaps you’re more comfortable too busy, which is why we’ve come up with social media – we’re increasing with different ways to have your say the ways we communicate with you in

Could you be an armchair adviser?

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Learn for Free sets Jackie on the right course

Things are looking up for Jackie Draper thanks to her seizing an opportunity from us. This has set her on the path to a new career – and a new belief in herself. Jackie, who lives on the Barbican, said: “The first course I did was an employment course. The Learn for Free leaflet came through the door and I thought I’d give it a go. It taught me useful computer skills.” But that was just the start. Since then she’s done courses in customer services, food and hygiene, hospitality, warehouse working and has just passed her fork lift driving qualification. She also has her CSCS card, which means she can work on building sites.

decided it was time to get back into the jobs market. “I’ve enjoyed all the training and met lots of people and seen things in a different light,” she said. “For example, I often sit with my arms folded and was told you shouldn’t sit like that as it can mean you’re bored.” “Learn for Free has really put me in the right direction.” “I had quite a dark time for a while. I began drinking and using cannabis. I’ve stopped all that now. I’ve got

“Learn for Free has really put me in the right direction”

my head into gear and everything is falling into place. I’ve now got faith in myself.” Learn for Free courses are run for tenants throughout the year. Recent courses include first aid, computer training, healthy meals on a budget and introduction to care work. Our Learn for Free leaflet is sent out four times a year with this magazine, so take a look to find out if there’s a course which appeals to you. Or go to our website: http://www.plymouthcommunityhomes.co.uk/our-community/ how-to-get-involved/learn-for-free/

Jackie is hoping she can get into a career in warehouse work. She was a carer for over 20 years but when her client died she became a cleaner, stopping to look after her daughter, who has epilepsy. She was out of work for three years and

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Kitchen and bathroom work finished!

As part of the biggest Decent Homes programme in the South West, over the past five years we’ve worked to make sure that every one of our homes reaches the Decent Homes standard. This standard requires modern kitchens and bathrooms that not only meet a maximum age requirement, but also reach a minimum standard for the amount of worktop space and storage.

carried out before the stock transfer from the council to bring them up to this standard. As this work was done fairly recently, we didn’t replace these kitchens and bathrooms – the kitchens have a 20-year life and the bathrooms 30 years, so these have been scheduled in for replacement then.

five years ago. We’ve already started work on our next project to make your homes better to live in. We’re aiming to make homes warmer and more energy efficient through things like external cladding and solar panels – look out for more about this in the next edition.

The majority of PCH homes did still need work though, so we’ve replaced 11,156 kitchens and 11,354 Just under 1,000 homes had work bathrooms since transfer ..........................................................................................................................................................................................................................

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Ernesettle streets brightened up with art from local pupils

Local children and young people have seen their artwork become a permanent feature in their area thanks to us, our PCH Manufacturing Services team and local charity Barefoot. The Hornchurch Road area of Ernesettle is being completely revamped, from new cladding on the flats to railings outside the shops following an application to our Money Tree Fund. We commissioned Barefoot to work with local children, community groups and residents to come up with designs to decorate railings in the area. Project artist Noah Taylor worked with all the groups to help them create their artwork and designs have been transformed into metal panels by our Manufacturing Services team.

Alan Dax, the Art Specialist Teacher at Ernesettle Community Primary, said: “The children have loved it. They know it’s for their local area so they’ve put 110% in. It means so much to them, they’ve been really enthusiastic.”

“It’s nice to have something that brings some colour to the area”

Gemma Pilcher left Marine Academy Plymouth last year, but came back to see her artwork in position. She said: “I was a bit worried about how they’d turn out. I didn’t know they’d be in colour, I quite like it – it’s nice to have something that brings some colour to the area.”

community groups have created artwork based on local landmarks. Their artwork will be displayed on the railings of the flats across the road. Richard Marsh from Barefoot said: “The whole project’s been running for almost two years. It’s fantastic, it’s public art genuinely created by the community. If things are designed by the community, they’re likely to be cherished by the community.”

Students from Marine Academy Plymouth created designs based on the area’s industrial history which have been put in place near the local shops. Pupils from Ernesettle Community Primary based their artwork on nature, as their classroom Find out more about how the Money looks over the River Tamar and other Tree Fund works on Pages 6 and 7.

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Foodie haven for the city centre with a little help from PCH flurry of viewings has meant all of our commercial premises are now let or in serious negotiations.”

As well as looking after your homes, we also own lots of shop premises. Many of these are centred around the West End of Plymouth, in the city centre.

Other businesses to sign leases recently include a Nepalese takeaway in Ham Green, a holistic foot care centre in Cornwall Street and a UPVC window shop in Wolseley Road.

Our Commercial Premises team has seen a big increase recently in eateries taking on lettings in the area, as Angela Strange, Commercial Property Surveyor, explained: “Recent lettings in the city centre mean that the West End area of Plymouth is becoming a ‘food quarter’ offering a wide variety of eateries to try. Our hope is that this will continue and that the West End will be revitalised.”

If you are interested in leasing premises from us, please contact Angela Strange on 388182 or Graham Rickard on 388110.

The new signings include a burrito restaurant in Cornwall Street, a Caribbean restaurant and takeaway in Market Avenue and a Belgian chocolate shop in Frankfort Gate. Angela believes that these openings are down to greater investment in the area – earlier this year, the city council approved a £3m refurbishment of the market and there are plans for a new multi-million pound coach hub on the site of the demolished Mayflower West car park. Angela added: “We’ve seen an increased interest and confidence in our shops for rent in this area and a

We’re helping the City’s West End become the ‘foodie’ quarter of Plymouth.

Tenants having external wall insulation work done

Some residents will notice they’ve received an extra leaflet with this copy of In Touch which explains all about cladding work. We’re sending the booklet to around 3,000 people who have either had or are due to have this award-winning insulation work done to their homes. You can read all about the benefits of the improvements, which aim to make homes warmer and more energy efficient. If you haven’t received a leaflet and the cladding has been carried out, you’ll receive one at a later date. Since the project began in 2013, we’ve worked with British Gas and Alsecco to insulate more than 2,700 homes and will have completed more than 4,000 by the time it finishes in September (weather permitting).

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Give us your thoughts on new homes We’re planning to build 67 new homes on the old Southway School site on land bought from the city council. The £9.9m scheme will be a mix of flats and houses, homes for rent and Shared Ownership homes for sale. We’ll be submitting a planning application later this summer and if we get permission, we’ll start work early next year. We’re keen to hear what you think. If you would like to see the plans and leave us some feedback please email development@plymouthcommunityhomes.co.uk.

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Busy social life for tenants A crafts group at a Housing with Support scheme is enjoying such success, its members are showing others how to do it. The crafts club at Belmont Court made and sold their own Easter cards with all money made going back into the scheme’s residents’ group. Members are now going to a scheme in Plympton to give them tips on card making. The group is one of many at Belmont Court, in Stoke, where residents enjoy an active social scene.

Tony Sprague is Chair of the Residents’ Association while his wife Angela runs the craft group. He said: “We’ve got a darts evening which is very competitive – we play for the Belmont Cup. Lots of residents come and watch and have a pasty group is 98 and another is 95 and and a cup of tea. they’re brilliant. Any money we raise goes back into our scheme. We’ve “We recently had a coffee morning had some really good support from and raised £122 for St Luke’s. We run residents.” a free trip to the Moor every year for a cream tea and hold regular bingo The group also runs a social evening nights. with the Camels Head scheme and is looking to get other schemes involved “One of the members in our craft in social gatherings.

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PCH Chief Executive to retire Our chief executive is retiring after five years in the job. Clive Turner took up the reins at PCH when we transferred from the council. During that time, Clive has overseen the installation of thousands of new kitchens and bathrooms and the start of the regeneration of North Prospect, one of the biggest schemes in the South West. Clive will stay in his post until next February but in the meantime, we will be looking for his replacement. We’re hoping to appoint someone by mid September and the successful candidate will take over early next year following a handover period. You can follow Clive on Twitter: @ClivePCH

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We want to see your pets! Do you have the prettiest pooch or cutest kitten in Plymouth? We know people in the city love their pets and we want to celebrate that! We’ll be publishing the best ones in future issues of In Touch so get them in to us now. As well as a photo, we’d also like to know their name, age, how long you’ve had them and any quirky or amusing habits they have – and don’t forget to tell us why you love them so much! Please email your pictures to news@plymouthcommunityhomes.co.uk.

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You can get In Touch delivered to your email inbox. To sign up, go to our website’s home page and enter your details under ‘Subscribe for email updates’.

Help looking after your home A series of videos about your home have been put together and uploaded to YouTube. The eight short films include information on efficiency measures we’ve made to properties including solar panels, external cladding and energy performance checks. There are also useful videos on tackling condensation and how to get the most out of your boiler. You can find out about shared ownership too. James Savage, Programme Manager, said: “We’ve had a lot of positive feedback from PCH tenants and I’m really pleased with the way the films worked out. “We wanted to be able to show residents the quality of the homes that we are building; we’ve done that and I’d like to see us making more films about projects in future.” You can view the videos at: youtube.com/user/plymouthch.

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#OurPCH

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Lots of you have been telling us what you think on Twitter.... Southway DC police

@SouthwayDC Great work by @SouthwayDC @plymouthcc ASBU @ PlymCommHomes http://www.plymouthherald.co.uk/ Nightmare-neighbours-evicted-Plymouth-home/story-26403269-detail/story.html … #Southway #combatasb #police @plymouthpolice

Angie Scott

@angiescottcomms Loved my visit to @PlymCommHomes metal fab shop today. Highly skilled, talented and fun guys! http://www.pchmanufacturingservices.uk.com

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Chaz Singh

@PlymouthChaz Good luck to @ClivePCH of @PlymCommHomes on his retirement. A great supporter of #St GeorgesDay #plymouth #inclusion #diversity

Contact numbers

Plymouth City Council contacts

Contact numbers

Enquiries (Including waste and out of hours) 01752 668000

Repairs: 0808 230 6500 Out of hours repairs: 0800 917 9459 (5pm to 7am) Head Office: 0800 694 3101 Housing Offices: Estover: 0800 917 9496 Devonport: The office has now closed but the Devonport housing team can be contacted on 0800 917 9497 Whitleigh: 0800 917 9498 North Prospect: 0800 917 9499

Report fly tipping 01752 304147 Housing options 01752 305496 Anti-social behaviour: 01752 307049

Anti-social behaviour out of hours hotline: 0800 075 6699 or text 80800 and start your message with ‘ASB’. City Centre Shop: 01752 389778 Housing with Support Team: 0800 917 9452 Communities Team: 0800 917 9457 Leaseholders: 01752 388094 Environmental Services: 0800 917 9455 Debit/Credit Card Payment Line: 0844 557 8321 Gas Servicing (and Cyclical Planned Technical section): 01752 388028/388030

0800 6943101

info@plymouthcommunityhomes.co.uk

plymouthcommunityhomes.co.uk

NEWSLETTER TRANSLATIONS English This information is available in other languages and formats - Please contact: 0800 694 3101 Czech Tyto informace jsou k dispozici v jiných jazycích i formátech. Kontaktujte, prosím: 0800 694 3101 Farsi ‫ ﯽ ﻦﻳاﻣﺪﻨﺷﺎﺑ تﺎﻋﻼﻃا ﻪﺑ ﺎﻬﻧﺎﺑز و لﺎﮑﺷا ﺮﮕﻳد ﺰﻴﻧ ﻞﺑﺎﻗ ﯽﺳﺮﺘﺳد‬. ‫سﺎﻤﺗﺪﻴﺋﺎﻤﻧ ﻦﻳ ﺎﻔﻄﻟاﻦﻔﻠﺗ ﺎﺑ‬ ‫ﻞﺻﺎﺣ‬: 0800 694 3101 French Ces renseignements sont disponibles dans d’autres langues et formats – Veuillez contacter : 0800 694 3101 Hindi ये जानकारी दस ु री भाशाऔं और परबंदों में भी उपलबद है । ककरपा इस नंमबर पर फोन करीऐ 0800 694 3101 Kurdish ‫ه م ﻪﻧﺎﻳرﺎﻴﻧاز ﻪه ن ﻪﺑ ﻪﻧﺎﻣز ﯽﻧﺎآ ﺶﻳﺮﺗ ﺷو󲠀ﯼزاﻮ ئﻪﻜﻳد‬-‫ ﻪﻳﺎﻜﺗ ﻪﭘ هﻮﻳ ﯼﺪﻧ ﻪﻜﺑ ﻪﺑ‬: 0800 694 3101 Polish Ta informacja może być dostępna w innych językach i formatach. Proszę kontaktować numer telefonu: 0800 694 3101 Portuguese A informaçao aqui apresentada esta disponivel noutras linguas e formatos, por favor contacte: 0800 694 3101 Russian Эта информация доступна на других языках и форматах – Пожалуйста свяжитесь с: 0800 694 3101 Spanish Esta información está disponible en otros idiomas y formatos; por favor, póngase en contacto en el 0800 694 3101. Turkish Bu bilgi başka yabancı dil ve formlarda mevcuttur - Bu numarayı arayın: 0800 694 3101

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