Netiquette.
The rules one must follow to behave politely online
What is “netiquette”? • Netiquette represents the rules one must follow to behave politely online. • This p presentation includes "netiquette" rules on: –1 1.General G l conduct d t – 2.Writing, spelling and grammar – 3.Conduct in forums and email
General conduct • Think before writing. Avoid using words that can be upsetting or offensive. What is considered "offensive" can vary greatly; remember that different cultures have different customs. • Avoid phrases that may be offensive in terms of religion, gender, race, politics or sexuality. lit
General conduct • One cannot include intonation in written language, language so blunt phrases can lead to mistaken interpretations. • Write as clearly and neutrally as possible to avoid confusion. When making an ironic or angry statement, it's a good idea to clarify it in parentheses or quotes. t • Always be patient, above all with beginners and those who make mistakes. You could make a mistake too.
General conduct • Recriminatory attitudes are often poorly received, received especially when manifested in public. Instructions are always more likely to be accepted and followed when expressed in a moderate tone. • Sarcasm or disdain due to spelling or grammatical errors is not ethical. These errors are often ft caused d by b writing iti ttoo ffast. t Remember, you could also make a mistake.
General conduct • When writing a message read it several times before sending it and ask yourself, How would I react if I received it? • Any time invested in communicating more clearly over the Internet is time well spent spent.
Writing, spelling and grammar • Pay attention to spelling rules. That includes accents or tildes tildes. Otherwise, your message may be unclear. • Avoid using "slang" words or letters instead of sounds • Avoid using abbreviations that are not well-known • When yyou want to express p a colloquial phrase that is not completely correct, use “quotation quotation marks” marks
Writing, spelling and grammar • Writing in upper-case letters is considered “SHOUTING“ SHOUTING • NOT ONLY IS IT TIRING TO WRITE IN UPPER-CASE LETTERS, IT IS ALSO hard to read • NoR iS It cOMforTaBlE tO rEAd MeSsAGEs liKe THiS • However,, using g upper-case pp letters in a small part of the message can help to emphasize a point
Conduct in forums and e-mail • Pay attention to the format of your message message. Put spaces between paragraphs to make it easier to read. • If you respond to a message and change the subject, make sure to change the subject line as well well, or create a new message. • Opinions such as "I agree with that person's comment," without making your own contribution, confuse or hinder attempts to find the message referred to.
Conduct in forums and e-mail • Pay attention to the format of your message message. Put spaces between paragraphs to make it easier to read. • If you respond to a message and change the subject, make sure to change the subject line as well well, or better yet, create a new message.
Conduct in forums and e-mail • Don't ask a question that has already been addressed. addressed Before asking a question make sure that it hasn't already been answered. Otherwise, the number of messages to read will multiply exponentially p y and it will become more difficult to find information. • Include sufficient information when h sending di a question. ti
Conduct in forums and e-mail • Don't expect to receive a response immediately. immediately If you don't receive a response quickly, it doesn't mean that they are ignoring you and should not be taken as an offense. Some people p p receive too much correspondence and at times they are unable to send an answer on the same day day. • It is possible that in order to provide a reliable answer, they need to research the subject of the question.
Conduct in forums and e-mail • If the importance of the message justifies itit, even though you can't can t provide a more extensive answer at that time, it is preferable to answer the sender quickly so that they know you have read the message g even though g yyou will answer it later • It is considered a common courtesy t to t mention ti that th t you have attached a file. Otherwise one might think it is a virus and delete it before reading it.
Conduct in forums and e-mail • Always try to ensure that the attached files are as small as possible. Not all users have highspeed connections. You can use file compression programs (Zip). • Avoid attaching files with uncommon formats or in very recent versions of software or suggest alternatives for viewing th them. In I general,l PDF fil files are visible to the majority of users.