20215
FREMANTLE EDUCATION CENTRE
BSB
CERTIFICATE II
IN CUSTOMER ENGAGMENT
Of fs
?
As of sig cla nm ss en t
wo
Engagement
ite
What is the Certificate II Customer
,
rk
This qualification reflects the role of individuals who
pre weekly school prep
: 50354
RTO CODE
ou
t
typically work with multiple communication channels
.
,
capture data and provide customer service Typically
holid
,
individuals in this role work under direct supervision with
ini a r t ay
ng
face to face learning
.
limited authority to delegate
:
Prerequisites
None
: 12 : 24
Course Enrolment
Class attendance
:
Pathways
months weeks
Certificate III Business
-
,
Work placement experience current employment or other verified vocational engagement will be incorporated in the assessment
. ,
,
To assist students to balance work family and other commitments FEC schedules all classes to
.
synchronise with the Western Australian public school terms and holidays Classes are normally
,
scheduled during the holiday periods to ensure that full support and additional assistance is available during that period
.
For more information contact
@
succeed
.
.
:
fec org au
RTO: 50354 | Tel: (08) 9335 5444 | Fax: (08) 9335 5656 | Email: succeed@fec.org.au | website: www.fec.org.au