SERVICE EXCELLENCE WITH CHANGING TECHNOLOGY

Rajendran Dandapani - Business Solutions Evangelist, Zoho Corporation, and Subodh Mathur, Addl Controller Gen. of Accounts, Ministry of Finance, GOI

Rajendran spoke about the changing customer expectations and the resulting challenge of satisfying them. While sharing tips to delight customers, he underlined the need for frequent delivery of working software and striking a balance between tackling bugs vs designing features. In his view, project managers must welcome changes in requirements at every stage.

Subodh Mathur agreed with him on continuous technology excellence, improving agility. He talked about how Govt. was using technology to improve tracking of funds. He gave a presentation on PFMS and Direct Benefit Transfer and shared that PFMS tracks 1500 govt. schemes with a budget of Rs. 22 lakh crores.