Notes from invited speaker sessions (contd...) SERVICE EXCELLENCE WITH CHANGING TECHNOLOGY Rajendran Dandapani
Business Solutions Evangelist, Zoho Corporation, and Subodh Mathur, Addl Controller Gen. of Accounts, Ministry of Finance, GOI
Rajendran spoke about the changing customer expectations and the
PRIVACY REGIME IN INDIA Manish Sehgal, Partner – Risk Advisory Deloitte Touche, Tohmatsu India LLP
Manish Sehgal gave an introduction to legal framework in India and Europe. He talked about the draft legislation regarding Personal Data Protection in India which has triggered a debate on whether India must insist that the global companies store their data in India. He mentioned that people are the weakest link in upholding data privacy. India needs to drive a change in mindset to keep up with the world when it comes to data protection.
resulting challenge of satisfying them. While sharing tips to delight customers, he underlined the need for frequent delivery of working software and striking a balance between tackling bugs vs designing features. In his view, project managers must welcome changes in requirements at every stage. Subodh Mathur agreed with him on continuous technology excellence, improving agility. He talked about how Govt. was using technology to improve tracking of funds. He gave a presentation on PFMS and Direct Benefit Transfer and shared that PFMS tracks 1500 govt. schemes with a budget of Rs. 22 lakh crores.
