DIGITAL TRANSFORMATION

Vickram Nagi mentioned that the digital transformation has become necessary for businesses to stay profitable. However, while designing efficient processes, it is important to focus on customer satisfaction, as the changing customer demands are also disrupting businesses.

Managing disruptions requires organizations to build a culture of collaboration. On business models of the future, Nagi emphasized the need to be agile and responsive to change. He concluded that since human capital cannot be digitized, it is important to keep human resources engaged, improve their skills, and provide them ample opportunities to learn and adapt.

Vikram Nagi

Vice president, Global Technology Services, Client Innovation Centers, IBM India