Abstract of key notes (contd...) technologies like robotics and is giving prominence to the micro-entrepreneurs in this market. She also mentioned that the tech-driven platform services are likely to make small businesses viable. She highlighted the issues of lack of infrastructure, low social security, low skills, under-utilization of resources, and ineffective delivery of services as challenges in getting India to be future ready. She suggested that as a country, we should educate ourselves, understand the upcoming change, adjust to it and influence it by innovative thinking.
DIGITAL TRANSFORMATION Vikram Nagi
Vice president, Global Technology Services, Client Innovation Centers, IBM India
Vickram Nagi mentioned that the digital transformation has become necessary for businesses to stay profitable. However, while designing efficient processes, it is important to focus on customer satisfaction, as the changing customer demands are also disrupting businesses. Managing disruptions requires organizations to build a culture of collaboration. On business models of the future, Nagi emphasized the need to be agile and responsive to change. He concluded that since human capital cannot be digitized, it is important to keep human resources engaged, improve their skills, and provide them ample opportunities to learn and adapt.
