SAP ’ s User Experience Strategy by Dmitriy Podluzny

A short overview on

SAPâ&#x20AC;&#x2122;s User Experience Strategy

Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.

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The World is Changing

Vision

Provide the leading user experience for business applications

Mission

How to achieve Design Innovation?

Human Values

(usability, desirability)

Business

(viability)

DESIGN INNOVATION

Technology (feasibility)

The SAP User Experience Strategy Existing Applications

Usage/Reach

New Applications

NEW

SAP Top use Fiori scenarios Core use scenarios

Renovation

RENEW

Enablement Tools value Specific customer use scenarios

ENABLE

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SAP USER EXPERIENCE STRATEGY

NEW

RENEW

ENABLE

SAP USER EXPERIENCE STRATEGY

NEW

RENEW

ENABLE

Have you seen these consumer apps from SAP?

My Runway Designed by SAP Apphaus

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Provide Consumer-Grade UX for NEW Applications

SAP Fraud Management

SAP Cloud for Sales

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SAP USER EXPERIENCE STRATEGY

NEW

RENEW

ENABLE

SAP Fiori UX

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SAP Fiori UX Design Principles

Role-based

Responsive

Designed for you, your needs, and how you work

Supports how and where you work, at any time

Simple

Coherent

Focuses on whatâ&#x20AC;&#x2122;s important

Provides one fluid, intuitive experience

Delightful

Makes an emotional connection

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SAP Fiori User Roles

Across Lines of Business and Industries Finance  Accounts Payable Accountant  Accounts Payable manager  Accounts Receivable Accountant  Accounts Receivable Manager  Cash Manager  Controller  G/L Accountant  Manager  Access Control Administrator  Financial Close Manager  Employee  Senior Executive

Human Resources  Employee  Manager

R&D, Engineering  Project Manager & Planner  Program Manager

 Sales Representative (CRM/ SD)  Sales Manager  Internal Sales Representative (SD)  Marketing Manager  Marketing Executive  Marketing Expert

Procurement

 Manager

 Inventory Accountant

 MDG Expert

 Employee

 ILM Archiving Expert

 Manager

 Security Manager

 Strategic Purchaser

 Data Aging Expert  Employee  Compliance Manager  TDMS Expert

 Engineer

Supply Chain  Supplier  Transportation Manager  Warehouse Manager  Shipping Specialist  Product Manager  ATP Controller

Cross LoB

 Purchaser

 Project Team Member

 Supply Planner

Sales & Marketing

Asset Management

Manufacturing

 Maintenance Worker & Planner

 MRP Controller

 EHS-Production Worker

 Production Planner

 EHS-Foreman

 Production Worker/Supervisor

 Quality Engineer

 Recipe Developer  Demand Planner

Industries Retail  Master Data Specialist  Promotion Specialist  Store Associate  Global Trader  Allocation Manager Insurance  Claims Supervisor Higher Education  Student/Applicant Public

SAP Fiori UX App Types

Factsheet

Analytical

Transactional Task-based Access

Insights

Search and Explore

Access to tasks like change, create, or approve processes with guided navigation

Visual overview of a dedicated topic for further KPI related analyses

View essential information about objects and contextual navigation between related objects

Run on:

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SAP Fiori Launchpad One entry point for the user

Role based & persona centric

Search, collaboration and feeds

Multiple Devices

Theming and branding Personalization Stable URLs for bookmarking and sharing

Multiple Platforms

This is the current state of planning and may be changed by SAP at any time. This is the current state of planning and may be changed by SAP at any time.

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RENEW the most widely-used scenarios Harmonize and simplify UIs for key roles User

Entry Point

Applications & Content Floorplan Manager (WDA)

SAP GUI & Side Panels SAP NetWeaver Business Client, SAP Enterprise Portal, SAP Fiori Launchpad* *: This is the current state of planning and may be changed by SAP at any time.

SAPUI5

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Renovation with Floorplan Manager / WebDynpro for ABAP Applications with broad functional scope

• Easy support for functional rich, stateful applications that need deep backed integration • Preferred for form based data entry and pure desktop usage • More than 300 WebDynpro ABAP based applications released • Variety of products fully covered with WebDynpro ABAP

Transportation Management - Q4, 2013

Master Data Governance

HR Renewal - Add-on to EHP6 & part of EhP 7

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SAP USER EXPERIENCE STRATEGY

NEW

RENEW

ENABLE

ENABLE customer specific value scenarios Example: SAP Screen Personas for SAP GUI

‘Do-it-Yourself’ to your specific needs

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Key Enablement Tools SAP Screen Personas (for SAP GUI screens)

Floorplan Manager (for FPM screens*)

SAP River RDE

*: for CRM Web UI screens use CRM WebUIF

Side Panels in NWBC

UI Theme Designer

further tools available e.g. SAP Gateway for Microsoft

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SAP‘s Key UI Tools & Technologies SAP Fiori Launchpad UI Theme Designer

SAP Enterprise Portal SAP NetWeaver Business Client

UI Clients

SAP GUI

SAP River RDE

SAPUI5

Flexible UI Designer

WebDynpro ABAP/FPM1

UI Tools

SAP Screen Personas UI Technologies

DYNPRO

GATEWAY

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SAP USER EXPERIENCE STRATEGY

NEW

RENEW

ENABLE

Great User Experience

User Experience Impacts Business Value

Gain productivity Increase user adoption Decrease user errors Save training costs

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Observations from 150+ customer engagements IT organizations are missing design skills •

Several UX issues could be solved with existing SAP tools

•

IT organizations need to better understand the needs of their end users

•

End users perceive custom built screens as SAP Standard Screens

Human Values

(usability, desirability)

Busin Business (viability) ess (viability)

Technol Technology (feasibility) ogy

(feasibility)

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Proof of Concept with SAP Screen Personas AFTER 3 screens

BEFORE

~ 26

7 screens

Clicks

~ 45

Clicks

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SAP’s UX & Design Services Offering Overview

DESIGN SERVICES

DESIGN THINKING

INNOVATE

Discover area of innovation Design innovative solution Develop customer solution

EMPOWER

UX Center of Excellence DT/Design Methods UI Technology Training

REALIZE

Implement standard Solution Adapt standard Solution Optimize existing Solution

ADVISE UX Strategy UX Value Framework UX Roadmap UI Technology

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SAP USER EXPERIENCE STRATEGY OUTLOOK

SAP UI Client Convergence Plan The SAP Fiori launchpad will become the web-based entry point for SAP business applications across platforms and devices.

It will combine the assets of SAP Portal and SAP NetWeaver Business Client with the SAP Fiori user experience.

Mobile Clients

SAP Portal Clients

SAP Netweaver Business Client

SAP LogOn

Transition path via  SAP Portal  SAP NetWeaver Business Client

while leveraging established infrastructures and best practices

SAP Fiori launchpad Mobile SAP Fiori Client

Browser

Desktop

“Business Client”

This is the current state of planning and may be changed by SAP at any time.

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One User Experience for all SAP Solutions

SAP Business Suite SAP Business Suite powered by SAP HANA Cloud Solutions

This is the current state of planning and may be changed by SAP at any time.

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Recommendations for customers 1

UNDERSTAND SAP UX Strategy & Roadmap

DEFINE and EXECUTE Customer specific UX strategy • Understand Users & Scenarios



UI Innovations at SAP Business Suite

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SAP Innovation Discovery



sapsolutionbrowser.com

• Build knowledge from SAP resources



sapimprovementfinder.com

• Follow SAP UI technology strategy



SAP UX Explorer: www.sap.com/uxexplorer



experience.sap.com



sap.com/ux

• Investigate NEW and RENEW solutions • Evaluate ENABLE solutions

Refer to:

LEVERAGE SAP’s UX & Design Services https://experience.sap.com/designservices

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