PROJECT ON GOVERNMENT OVERSIGHT Exposing Corruption. Exploring Solutions. www.POGO.org
POGO Launches Investigation into the Department of Veterans Affairs
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n May 2014, the media began reporting a whistleblower’s allegations that the Phoenix VA Health Care System forced hundreds of veterans to wait weeks or months before seeing a doctor, and alleged that some veterans even died while waiting for care. As details emerged, it became clear that bonuses awarded to hospital administrators for low wait times for veterans requesting an appointment created an incentive for administrators to cheat the system. Some developed fake waiting lists, where veterans would languish until they were 14 days away from the next available appointment, and then they would be placed on the real list.
PHOTO BY U.S. NAVY PETTY OFFICER 1ST CLASS MOLLY A. BURGESS
January-June 2014: Vol. 18, Issue 1
Soon the media began reporting about similar scams at VA hospitals across the country, and about the retaliation suffered by those who had tried to raise the alarm. It became obvious that something had to be done to stop the systemic problems. So POGO joined forces with Iraq and Afghanistan Veterans of America to launch VAOversight.org, a webpage that allows anyone to confidentially report experiences and information about problems at VAs to POGO investigators. We received an overwhelming response. Nearly 800 veterans and current and former VA employees from all over the country contacted us with their concerns about the Department of Veterans Affairs. However, just as we began our investigation, the Department of Veterans Affairs Inspector General (IG) delivered a subpoena to our door demanding any and all information we collected in relation to the abuses and mismanagement in the VA healthcare system. For 33 years POGO has worked with and for whistleblowers, many of whom have been betrayed by the system. Many of the employees who contacted us feared retaliation and only spoke to us on the promise of complete confidentiality. Even some of the veterans requested anonymity as they were concerned their quality of care would be compromised if hospital officials found out they had contacted POGO investigators. We would never violate the trust they put in us to protect them. We promptly wrote to the IG refusing to release any of the names or contact information entrusted to us. POGO will continue to investigate the culture of whistleblower retaliation at the VA, and how making the numbers look good at the expense of veteran care became such a widespread issue. And we will work to make sure this problem is fixed once and for all. ■
In This Issue: 1 POGO Looks into Problems at Department of Veterans Affairs
2 Director’s Letter 3 Retiring SEC Lawyer Has Critical Words for Agency 3 POGO Earns Journalism Awards 4 DoD IG Narrows Whistleblower Protections 4 U.S. Joins Extractives Transparency Initiative 5 The Contamination of Camp Lejeune 6 POGO’s Annual Report