THOUGHT PROVOKING
“With AI incorporated and Industry 4.0 enabled, the
packaging solutions we offer are very advanced, but I must admit here that we still have a long way to
go in some of the markets that we serve,” candidly explains Chandrakant B. Patel, in dialogue with POLYMERS Communiqué.
Customer Empowerment
A Derivative of Technology Leadership Q. The journey of Mamata is most inspiring for many in the industry; as per you, which are the two most defining parameters that have contributed to the growth of the organisation. There are several aspects that need attention as the market transforms. It is always dynamic. Ultimately, constant focus must be on the deliverables (i.e.) product
quality and service. Rest all falls in place. We are successful because we are always
focused on the constantly evolving needs of our customers. Our ability to serve customers across the globe has helped Mamata to grow constantly and become a preferred brand.
Q. The technical design of Mamata machines has been futuristic; please share with the readers your ideology when building new solutions? Whenever we design a product, we use the latest technologies to meet
requirements of operators and supervisors who are going to operate the machines. Designing machines that are operator-friendly is very important. Our
second focus is on consistently delivering quality output over a long period of
time without operator intervention. For example, we had started offering net
enabled machines way back in 2017; they were a boon to our customers during the pandemic as they could receive support from us remotely and keep their factories going.
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POLYMERS Communiqué
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December 2021 - January 2022
