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PEACEBUILDING, PEACEKEEPING, PEACEMAKING, PREVENTION AND POST-WAR PEACE CONSOLIDATION
THE WORLD'S LEADING ON-LINE AND ON-SITE SUPPORT FOR PROFESSIONALS IN THE FIELD
OPERATIONAL
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CONTENT A Note from the Director About GlobalOPS Modules for Spring Semester 2014 Module Leaders International Board of Advisors On Demand Programmes & Support Our Commitment Contact
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GlobalOPS PROVIDES REAL TIME, DIRECT, CUSTOMISED SUPPORT, COACHING, PROFESSIONAL DEVELOPMENT AND TECHNICAL ASSISTANCE FOR MISSIONS, AGENCIES, GOVERNMENTS AND PROFESSIONALS IN THE FIELD. IT'S DEDICATED TO PROVIDING YOU WITH THE SUPPORT YOU NEED, WHEN YOU NEED IT, TO IMPROVE THE IMPACT, QUALITY AND EFFECTIVENESS OF PEACEBUILDING, PEACEKEEPING AND PEACE CONSOLIDATION.
Photo: Iraq 2013, by Ali Sahib
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Providing real-time, customised direct support to missions, agencies and professionals in the field
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A NOTE FROM THE DIRECTOR OUR MODULES SPRING 2014 1 Comprehensive Conflict Analysis for Improving Design, Impact and Effectiveness of Conflict Transformation and Peacebuilding Strategies Page5 2 Supporting Local & National Capacities for Peacebuilding: Participation, Ownership and Empowering Effective and Sustainable Local and National Capacities for Peacebuilding and Violence Prevention Page 6 3 Early Warning, Early Response and Contemporary Peace Operations Page 7 4 Peace and Conflict Impact Assessment: Enabling Effective Conflict Sensitive Programming in Conflict Affected and Fragile States Page 8 5 Integrated Planning, Monitoring & Evaluation: The Link from Project Cycle Evaluation to Improved Design and Implementation of Peacebuilding, Stabilisation & Peace Support Operations Page 9 6 Making Gender Mainstreaming Effective in Peacebuilding Conflict Transformation and Development Programmes Page 10 7 Engaging Marginalised & Hard to Reach Youth in Peacebuilding: Identifying, Recruiting and Engaging Hard to Reach Youth Groups through Conflict Transformation and Peacebuilding Page 11 8 Engaging Identity, Recovery & Peace Consolidation After War: Building Sustainable Peace and Preventing Violent Recurrence through Sound Policy & Practice Page 12
peacebuilding, stabilisation, peacekeeping, violence prevention and peace consolidation. Ranging from 4 – 12 weeks, each module includes: coaching, professional development and technical assistance customised for your exact needs and context.
To Mission Leadership, Policy Makers and Practitioners in the Field, Greetings from GlobalOPS - Global Operational Peace Support. It is my pleasure to share with you the Global OPS Catalogue of Modules for Spring 2014 - put together specifically to address key issues and needs faced by practitioners and policy makers, UN missions and agencies, and local, national and international organisations and state actors. We have a very exciting range of modules and hope you will find ones of interest and relevance for you, your partners, and colleagues. GlobalOPS is the world’s first fully global, on-line and on-site platform to provide missions, organisations, agencies, governments, practitioners, and policy makers with direct, customised, real-time support for peacebuiling, conflict transformation, prevention of armed conflict and armed violence, peacekeeping and stabilisation operations. Our Module Leaders have been hand-picked and are amongst the leading experts and practitioners in their fields in the world. They are guided by a world-class International Board of Advisors with experts from UN missions and agencies, governments, and national and international practitioners and policy makers. GlobalOPS is delivered through modules offered on-line or on-site across a widerange of issues and themes relevant to
This Spring we have 9 modules on offer – ranging from mediation and peace processes to mainstreaming gender in peace operations; engaging identity, recovery and peace consolidation after war; early warning and early response; strengthening local capacities for peace; peace and conflict impact assessment; integrated planning, monitoring and evaluation and much more. Modules range from 4 – 12 weeks. Each module addresses the latest best practices in the field; guidance on improving quality, impact and effectiveness of programmes and work; assistance in addressing key issues and challenges; opportunity to learn together with and from leading experts and a community of practice in the field; and direct, customised, real-time professional development, coaching, support and technical assistance. In the Catalogue you can find descriptions of each of our Modules available beginning March 2014. We would like to ask you to share this information with your staff, colleagues, and partners in the field. You will also find information on how to request customised GlobalOPS modules for your mission, agency or organisation. For more information on GlobalOPS, please visit or contact me directly. Both myself and the entire GlobalOPS team are here to support you and your mission / agency / organisation in effectively addressing those tasks and challenges facing you in the field, and improving the quality, impact and effectiveness of peacebuilding, conflict transformation, prevention, and post-war peace consolidation. Welcome to Global OPS! We look forward to hearing from you and hope you’ll enjoy a great professional development experience with us, Adelina Decean Interim Director, GlobalOPS
OPERATIONAL PEACE SUPPORT Providing real-time, customised direct support to missions, agencies and professionals in the field
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ABOUT GlobalOPS A NEW STANDARD IN FIELD SUPPORT
REQUESTING GlobalOPS SUPPORT
VISION & MISSION
If you’re working in the field in a key area of peacebuilding, peacemaking, peacekeeping operations, security sector reform, governance, violence prevention, or post-war stabilisation, GlobalOPS Modules are for you. They are designed by and for professionals/practitioners to ensure you have the support you need, to assist you in improving quality, impact and effectiveness of your programmes, and to link you with leading experts, key resources and best practices, and customised support and technical assistance.
Our leading team of experts, practitioners and trainers are able to provide OnDemand Modules offering online or on-site highly-focused support to experts, practitioners, UN missions and agencies, policy makers, government officials. This can include: training & professional development; coaching and technical assistance; support for conflict analysis, early warning and situation analysis; programme planning and strategic development; improving operational effectiveness and impact of programmes; strengthening institutional capacities for monitoring, evaluation and learning and improvement of programme effectiveness. For more information, please contact support@globalopsonline.org
GlobalOPS works to improve Peacebuilding, Peacekeeping and Peacemaking Impact & Effectiveness through targeted, customised support and assistance to professionals in the field.
Delivered through a customised on-line platform GlobalOPS goes beyond the traditional ‘on-line course’ and has been specifically created to meet the needs of UN experts and agencies, government officials and leadership, and local, national and international practitioners in the real contexts and areas in which they work. Providing real-time professional development support and technical assistance to improve critical skills, knowledge and expertise to professionals, GlobalOPS is the first programme of its kind and brings a new level of support for peacebuilding, crisis management and peacekeeping experts in the field. Designed specifically for practitioners, policy makers, experts, senior leadership and government officials OPS Modules are ‘hands on’, providing proven expertise, upon-request backstopping, guided professional development, coaching and technical support to staff in their location, rather than needing to travel abroad or out of context for trainings. Most of all: they are practical and customised – practitioners/agencies receive direct support, coaching, guidance and professional development from leading experts in the field, while gaining from best practices, exchange of experiences, and opportunity to interact with a community of practice across agencies, sectors and contexts.
COMMUNITIES OF PRACTICE
Vision: For practitioners, agencies, organisations and governments dealing with conflict situations, peacebuilding, peacemaking, peacekeeping, prevention and post-war recovery to be able to improve their practice, policies and impact by having available to them the breadth of knowledge, expertise, and lessons available in the field – customised for their needs, realities and context – and linked to a world-wide community of practice. Mission: To ensure that practitioners, policy-makers and professionals in the field receive customised support, coaching and assistance to improve the quality, impact and effectiveness of their work.
Each module will have between 6 to a maximum of 16 participants (depending on the module) to enable close, personal support and assistance. Participants are themselves experts, professionals and practitioners in the field – from senior government officials and diplomats to staff of UN agencies and missions, national and international organisations, regional organisations, etc. Within each module, Communities of Practice will be created to enable participants to share their areas of expertise and provide cross-fertilisation and support across missions, organisations, and agencies. CERTIFICATION GlobalOPS graduates receive Advanced and Executive Leadership certification from the International Peace and Development Training Centre (IPDTC) and Department of Peace Operations (DPO). Additionally, they gain access to our unique Alumni Platform, an ongoing support forum that connects alumni with senior executives, policy makers and practitioners in the field worldwide.
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Providing real-time, customised direct support to missions, agencies and professionals in the field
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1.Comprehensive Conflict Analysis for Improving Design, Impact and Effectiveness of Conflict Transformation and Peacebuilding Strategies Module Leader: Delivery: Date & Duration: Fee:
SUMMARY This “hands on” seven-week practice oriented field module will assist practitioners in developing expertise in the use and application of conflict analysis tools that will enable them to better assess a situation of conflict in its various dimensions in order to design sound strategies to contribute to conflict transformation and peacebuilding. Through a step-by-step methodology, each participant will conduct a comprehensive analysis of their specific conflict situation to assist them / their agency / mission / organisation in developing their strategy and engagement to contribute to peace and/or the peaceful transformation of the conflict from their own professional perspective, mandate and capabilities. Tailored to participants’ needs, the module will build on participants’ own knowledge and expertise, enabling them to strengthen their analytical skills in order to gain a deeper understanding of the conflict situations in or on which they work and be able to more effectively develop appropriate measures, programmes and strategic engagement. A needs and goals assessment will be conducted prior to the beginning of the module to identify each participant’s needs and those of their organisation, agency or mission to adapt the module accordingly and ensure maximum benefit and relevance for all participants. WHO IS THIS MODULE FOR? Staff of national and international organisations, agencies and missions working in or on conflict including peacebuilding, peace support operations, conflict transformation programmes, governance and development in conflict-affected areas. Participants can include: field-based practitioners, senior mission leadership and agency staff, government officials, peacekeeping and security forces, community-based peacebuilding organisations. Participants may choose to take part in the module individually or in group. Organisations, agencies and missions may wish to enroll offices or project teams jointly to gain maximum benefit. Multi-stakeholder and multi-sectoral joint programmes or partnerships may also enrol multiple participants for guided joint participation in the module. In case participants wish to work in group, all members of the group should have sufficient knowledge of the conflict situation that they will work on during the module. All information shared by participants during the module will be considered confidential, unless stated otherwise.
OPERATIONAL PEACE SUPPORT Providing real-time, customised direct support to missions, agencies and professionals in the field
Cecile Mouly, Lecturer and Researcher, FLACSO University, Ecuador On-Line Coaching, Professional Development and Technical Assistance 7 weeks - March 30 2014 - May 17 2014 OECD: EUR 800 NON-OECD: EUR 600
DESCRIPTION OF THE MODULE: COMPREHENSIVE CONFLICT ANALYSIS FOR IMPROVING DESIGN, IMPACT AND EFFECTIVENESS OF CONFLICT TRANSFORMATION AND PEACEBUILDING STRATEGIES The module has been created to be highly interactive, practical and oriented to participants' and their organisation / agency / mission’s or ministry / department’s exact needs and contexts. A customised methodology will be used to enable participants to craft their engagement to address their specific context. This includes steps to practically implement conflict analysis tools to the conflict situations of interest to participants, with feedback from the module facilitator, and, later in the module, the design of relevant strategies to address such situations from each participant’s programmatic / organisation / mandate perspective. Participants – experienced practitioners, policymakers and professionals in the field – will also be expected to present their works in turn to a community of practice with colleagues from around the world. Interactions and discussions will be carried out under confidentiality to support / protect participants' work and engagements while enabling them to benefit from the input and expertise of fellowcolleagues internationally and receive support for their work. A permanent Q&A forum will allow participants to ask questions to the facilitator and/or other participants at any moment and receive real-time, customised support, feedback and technical assistance. Background materials will be posted on GlobalOPS on-line platform to ensure participants easy access to them during the module and for use later in their work. Reading materials have been specifically kept to a minimum so that participants can devote most of their time to the practical application of conflict analysis tools in the context that they are working in or on, and design corresponding strategies. Should any one wish to read more on issues tackled during the module, the facilitator can recommend additional resources upon request.
MODULES Spring Semester 2014
and practitioners working to provide advanced, hands-on skills and expertise. Participants are expected to set apart at least four to five hours a week to participate in the module: two hours at the beginning of the week (i.e. between Sunday to Tuesday/Wednesday) and two hours at the end of the week (i.e. from Wednesday to Friday / Saturday). This includes time to read short background materials, do applied exercises, prepare presentations and take part in forums of discussion. Two one-hour time slots (the first one on Wednesday and the second one on Saturday) will be used each week for presentations and forums of discussion. The time slots will be selected in accordance to participants’ availability and shall be the same each week. EXPECTED OUTCOMES & DELIVERABLES At the outcome of the module, participants are expected to: understand the critical importance and use of conflict analysis in programme design, strategic planning and effective peace operations; have a better understanding of key concepts related to conflict, its causes and dynamics; be able to use diverse, situation appropriate tools to analyse a situation of conflict in its various dimensions; be able to identify risks and opportunities in relation to possible conflict scenarios, and have an enhanced capacity of response in case such scenarios actually take place; be able to design a comprehensive strategy to contribute to conflict transformation and peacebuilding in a concrete conflict situation. At the outcome of the module, participants will have produced a comprehensive strategy document that their organisation can use to intervene in the conflict situation. Such a document shall include the following elements: brief narrative about the conflict situation; analysis of the root causes of conflict, its immediate causes, and its main effects; map of key actors in the conflict situation; brief analysis of the parties to the conflict, including their positions, interests and needs; possible scenarios of evolution of the conflict; description of the best strategies to intervene in the conflict situation; contingency plan.
WEEKLY TIME NECESSARY The programme has been designed for advanced to senior / leadership level experts http://www.unssc.org/home/category/themes/peace-and-security/conflict-analysis-prevention-and-peacebuilding
http://newunkampus.unssc.org/course/category.php?id=30
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2.Supporting Local & National Capacities for Peacebuilding: Participation, Ownership and Empowering Effective and Sustainable Local and National Capacities for Peacebuilding and Violence Prevention MODULES Spring Semester 2014
Module Leader: Delivery: Date & Duration: Fee:
SUMMARY This module is created to assist national and international organisations, missions, agencies, experts and practitioners to understand how and why local people and stakeholders need to be centrally included and involved in decision-making and ownership of programmes that seek to prevent and reduce violence or support post-war peace consolidation. It involves identifying and understanding what roles and activities local people carry out as part of peacemaking, peacekeeping and peacebuilding. The module includes mapping local actors, learning the importance of their involvement, and knowing the strategies we can use to include, involve and develop them. As part of this module participants will be supported in analysing their current situation and evaluating options for future design in order to increase the opportunity for local ownership of peacebuilding in their context. WHO IS THIS MODULE FOR? This module is designed for practitioners and experts working on policy, management or field implementation in organisations, missions and agencies responsible for designing and implementing projects which involve peacebuilding, violence prevention, and post-war peace consolidation and stabilisation. It is suitable regardless of specific area, theme or approach and has been created to assist local, national and international organisations, agencies, missions and donors understand better the critical role and importance of participation, ownership, strengthening and supporting effective / real local and national capabilities, and how to make this effective in practice in often complex and challenging contexts. In addition to those who work for the UN, governments, aid organisations and national or international NGOs, the module will benefit those working in local areas who wish
Rachel Julian, Consultant, Researcher & Lecturer, Leeds Metropolitan University On-Line Coaching, Professional Development and Technical Assistance 4 weeks - March 27 2014 - April 24 2014 OECD: EUR 400 NON-OECD: EUR 300
to reflect and build understanding of how local peacebuilding activities interact and link with national strategies. DESCRIPTION OF THE MODULE: SUPPORTING LOCAL & NATIONAL CAPACITIES FOR PEACEBUILDING This module is important. We increasingly understand that local people must play a role in the decisions and structures which are put in place in order to bring about sustainable social change and peace consolidation. In relation to those susceptible to, or recovering from violence, it is likely they know those who are violent and can understand the root causes, the core issues of the conflict, and why it has erupted into violence. Local people are also the ones who will be asked to include any excombatants back into their communities and will have to learn to use non-violent dispute resolution methods. Evaluation of peace operations and post-war peace consolidation have pointed to the critical role and importance of effectively and authentically including local communities and stakeholders in peacebuilding and peace support operations – but it is still rarely done in practice. This module has been designed to assist staff of international, national and local organizations, agencies and missions, donors, and state institutions better understand the importance and value of enabling authentic ownership, participation and inclusion – and how to do it in practice in peacebuilding, stabilisation and peace support operations. In order to include authentic local participation we must be able to find, recognise and understand
http://www.un.org/en/peacekeeping/issues/civil/
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what will support and sustain local communities and stakeholders, without taking over or making decisions for them. This module seeks to address a critical issue in contemporary peacebuilding, violence prevention, and peace support operations, and to enable participants to improve effective implementation in policy and practice. It will also identify key lessons learned and good practice in strengthening, supporting and assisting sustainable, authentic and effective local and national capacities for peacebuilding, prevention and peace consolidation. EXPECTED OUTCOMES & DELIVERABLES The key skills developed through this module will include: Mapping of local actors into a systemic view of peacebuilding activities; Understanding the participants’ own role and the perception of local people to outsiders; Developing a broader knowledge of a toolbox of activities that local people can, and do, carry out in peacebuilding, prevention and peace consolidation; Have a list of what characteristics or skills can be identified as carried out by local people, communities and stakeholders. After this module participants will be able to identify specific roles played by local people within a systemic peacebuilding model, know how to map them alongside other actors and understand the importance of including them. By applying the relevant frameworks and lessons learnt from other programs, participants will be able to evaluate their own role, and the role of their organization, mission or agency and formulate the next steps to build the skills and capacities of local people to contribute to violence prevention and conflict transformation.
OPERATIONAL PEACE SUPPORT Providing real-time, customised direct support to missions, agencies and professionals in the field
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3.Early Warning, Early Response and Contemporary Peace Operations Module Leader: Delivery: Date & Duration: Fee:
SUMMARY This self-directed course, “Early Warning, Early Response and Contemporary Peace Operations” is designed to introduce the world of EW/ER in complex integrated emergency situations. The course will introduce participants to the different aspects and indicators of early warning and early response, the discussions surrounding early response, and the selection, evaluation and validation of a number of EW/ER tools. Participants will learn to become comfortable in selecting and using an appropriate analytical tool, using it correctly and accurately assessing its strengths and weaknesses in light of their goals. An important outcome is to focus on how early warning will work in practice. WHO IS THIS MODULE FOR? Early Warning, Early Response and Contemporary Peace Operations is suitable for civilian, police and military United Nations and EU staff dealing with response mechanisms in times of crisis; international NGO staff; (and potentially, those wishing to enter a career in international development and post-conflict reconstruction). DESCRIPTION OF THE MODULE: EARLY WARNING, EARLY RESPONSE AND CONTEMPORARY PEACE OPERATIONS The objective of conflict early warning and crisis prevention initiatives is to prevent the use of violence or to transform the violent conflict into a constructive dialogue. “Early warning is the act of alerting a competent authority about the threat of new (or renewed) conflict sufficiently in advance for preventive action to be attempted“. In the current discourse on conflict early warning, a variety of different understandings and concepts are employed, sometimes leading to inconsistencies. The term “early warning” itself is often used to describe activities such as conflict analysis and monitoring, data analysis, risk assessment or advocacy, which are related to early warning, but do not represent early warning approaches in the strict sense. Tools of early warning and early response include: conflict analysis and monitoring; data analysis; risk assessment; and advocacy. Furthermore, some conflict early warning systems work with only one of these tools, whereas others combine them.
Dr. Marshall Conley, Senior Facilitator On-Line Coaching, Professional Development and Technical Assistance 12 weeks - March 27 2014 June 19 2014 OECD: EUR 1100 NON-OECD: EUR 900
Conflict early warning systems are designed to provide information on potential conflicts and threats to peace and security in a timely manner. The information is then processed to develop scenarios, anticipate most likely developments and to propose appropriate response options designed to prevent and/or limit violent conflicts. Not all conflict early warning systems include response actions as an integral part of the system. The course participants will analyse these complexities with a view as to how they can impact upon their work in the field.
MODULES Spring Semester 2014
Learn about Crisis Information management in PSOs; Learn about the Role of the African Standby Force in Continental PSOs; Learn about Regional / Continental Peacekeeping Missions in Africa.
EXPECTED OUTCOMES & DELIVERABLES Participants will: Develop knowledge about the causes of conflict; Develop an understanding of a number of conflict early warning and early response systems; Learn about the variety of stakeholders involved and the impact this has on early warning and early response systems and mechanisms; Learn about verification and validation of data; Study in-depth a number of early warning and early response systems with a view to identifying “best practices”, in order to: Analyse data and risk assessment within given ecological, socio-economic and political contexts; Learn to anticipate the possible directions in the escalation of conflict; Help mitigate that conflict by providing strategic advice to decision-makers; Acquire analytical skills to be able to understand the lessons learned from various early warning systems; Understand the obstacles to ‘early action/early response’ and how to deal with them; Be aware of the “Do No Harm” principle in intervention; Understand the relationship between gender and early warning/early response;
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4. Peace and Conflict Impact Assessment: Enabling Effective Conflict Sensitive Programming in Conflict Affected and Fragile States MODULES Spring Semester 2014
Module Leader: Delivery: Date & Duration: Fee:
SUMMARY Conflict-Sensitive Programming is a specialised module aimed at improving the skills for engaging in fragile communities. It will assist in preparing participants to conduct Peace and Conflict Impact Assessments, as well as to identify and design conflict-sensitive programmes. The module will provide participants and their organisations / agencies with an understanding of the interaction between new interventions and the context in which they are engaging; provide tools to assess the impact of proposed external interventions on existing community tensions; and the impact the tensions may have on the project. Conflict-sensitive programming will increase the effectiveness of an organisation’s programmes by minimising the risks and mitigating the occurrence or escalation of violent conflict. WHO IS THIS MODULE FOR? This module is intended for senior mission leadership, field staff and practitioners involved in programming design and implementation in conflict-affected and fragile states and those who wish to ensure that the impact of their engagement will, as a minimum ‘do no harm’, and as an optimum, have a positive effect on the conflict dynamics of the community in which the project is taking place, even though the project itself is not directed at dealing with the root causes of conflict. Missions, agencies and organisations are particularly encouraged to take the module as teams / jointly with all staff members / partners involved in a project or intervention. The facilitator – one of the world’s leading experts in the field – is able to provide customised, direct support to institutions, agencies, missions, organisations, and state institutions to improve their capacity for conflict-sensitive programming and peacebuilding, prevention and stabilisation missions and operations. DESCRIPTION OF THE MODULE: PEACE & CONFLICT IMPACT ASSESSMENT This module will move participants from a theoretical understanding of the issues to practical applications of tools and “operational readiness”. It is broadly recognised that stability and peace are prerequisites for poverty alleviation and a successful development process – and that sustainable development, when successfully pursued, reinforces human security, stability, and peace. The 1990s saw a rise in protracted intrastate conflicts, or
Susan Brown, President, Peacebuilding Center On-Line Coaching, Professional Development and Technical Assistance 10 weeks - March 27 2014 - June 03 2014 OECD: EUR 1100 NON-OECD: EUR 900
civil wars fuelled by ethnic tensions, religious rivalries, and socio-economic deprivation. These conflicts cause enormous human hardship as well as social, economic, and political disruptions. Years of investment in development projects have been destroyed because of violent conflict, and decades of development gains can be wiped out by one civil war. Many developing countries are fragile though they may not be experiencing violent conflict, and the engagement of outside actors, even in seemingly-unrelated sectors, is likely to have a significant impact on the way that a country’s political, social, and economic tensions evolve or are resolved.
engaging with fragile states, particularly in activities that had previously not been handled by the civilian sector. It is relatively straightforward to assemble good practice and “learn” how to act in a conflict-sensitive way, but it takes professional facilitators with directly relevant field and operational experience to assist in building this capacity in institutions.
The OECD Development Assistance Committee (DAC) has identified an irrefutable link between conflict and underdevelopment, and their Guidelines on Conflict, Peace and Development, (May 1997), clearly demonstrate that sustainable development cannot be achieved without being sensitive to the tensions that divide communities. The DAC Guidelines also advocate that efforts should be made to ‘mainstream’ conflict-sensitive skills throughout development programmes and other institutions, particularly in fragile states, and this course is a response to that recommendation. Development programmes traditionally focus on sectors like agriculture, education, energy, governance, health, transportation, etc. It is important, however, to ensure that engagement of outside actors is conflict-sensitive so that programmes are consciously designed to work IN conflict and not AROUND it. The influence of aid in fragile states can be significant – it can exacerbate community tensions and do harm if special care is not taken. In this sense, “Peace and Conflict Impact Assessments” (PCIA) are similar to environmental and gender impact assessments. Considerable efforts have been made to document lessons learned and good practice in
http://www.dw.de/congo-conflict-sensitivity-amidst-the-crossfire/a-16240536
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5.Integrated Planning, Monitoring & Evaluation: The Link from Project Cycle Evaluation to Improved Design and Implementation of Peacebuilding, Stabilisation & Peace Support Operations Module Leader: Delivery: Date & Duration: Fee: SUMMARY This module will enable policy makers and practitioners to better understand both the macro and micro view of Planning, Monitoring, Evaluation, and Reporting (PMER), improving programme results and achievements. Beginning with the broad concept of project and programme management and the role of PMER, we will focus on both project cycle management as one of the management methods widely used at the planning, implementing, and evaluating stages of projects as well as the implementation of PMER within projects and programmes as contained in handbooks by specific donors, OECD, World Bank and others. The module endeavours to introduce some relevant cases and lecturers’ experience, which enables participants to understand how projects are planned in general, but more specifically, how they can be monitored and evaluated in a more practical and real context. Some important concepts for project design such as participatory development, ownership by stakeholders, institutional development, complex and difficult situations, capacity, gender issues, and appropriate technology will be touched upon. WHO IS THIS MODULE FOR? Senior Monitoring and Evaluation practitioners tasked with designing and implementing evaluation, as well as junior
Elma Scheepers, Planning, Monitoring, Evaluation and Reporting Specialist, Institute of Security Studies, South Africa On-Line Coaching, Professional Development and Technical Assistance 5 weeks - March 27 2014 May 01 2014 OECD: EUR 400 NON-OECD: EUR 300 and senior managers responsible for designing, monitoring and evaluating projects and programmes for organisations, missions and agencies. Participants should be familiar with the basic concepts of Planning, Monitoring and Evaluation. DESCRIPTION OF THE MODULE: INTEGRATED PLANNING, MONITORING & EVALUATION: THE LINK FROM PROJECT CYCLE EVALUATION TO IMPROVED DESIGN AND IMPLEMENTATION As part of any project or programme implementation it is important for a manager to design and develop a Monitoring and Evaluation Plan (M & E Plan) that will provide him or her with adequate information to evaluate and demonstrate to stakeholders the success of the project or programme. Communicating project or programme outcomes and success is a fundamental requirement of all projects. In this module we aim to highlight and refresh participants on some basic good practices especially focusing on how PMER link to the Project Cycle Management methodology. Without a well-developed M & E Plan it would be impossible for managers to ascertain whether a
MODULES Spring Semester 2014
project or programme achieved its objectives. The value of the work done cannot be objectively assessed and the stakeholders and organisation could end up having less and less confidence in projects or programmes. In the absence of any verifiable monitoring data that should inform the evaluation, informed decision cannot be made and this will put the projects or programmes in jeopardy. At the same time, in these complex times with funding as a premium, it is essential that evaluation moves into a higher gear in order to focus on both a project’s outcomes as well as on its links to other underlying issues such as gender, poverty, migration, and trade to name but a few. Both in development cooperation as well as in the overall Human Security field, M & E forms part of the Project Cycle Management process with a specific aim to provide better means of learning from past experiences, improving service delivery and planning, allocating resources, and demonstrating results or outcomes as part of its accountability to stakeholders. It is therefore essential that we take the time as implementation practitioners and managers to be very clear on what we can learn from one another in terms of increased attention to PMER throughout the Project Cycle Management process.
http://www.vtg.admin.ch/internet/vtg/en/home/themen/einsaetze/peace.html
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6.Making Gender Mainstreaming Effective in Peacebuilding, Conflict Transformation and Development Programmes MODULES Spring Semester 2014
Module Leader: Delivery: Date & Duration: Fee:
SUMMARY Making Gender Mainstreaming Effective addresses key dimensions of gender and diversity in peace and development programs, peace support operations, and on the ground conflict transformation engagements. The module has been designed for policy makers and practitioners working on the ground and provides participants with facilitated technical expertise and support to effectively integrate and engage with gender in peacebuilding and peace support operations. The module will be highly practical and draw from extensive experience, as well as latest conceptual and theoretical developments in the field and participants’ own expertise. WHO IS THIS MODULE FOR? Peace and development workers; gender workers; staff of UN agencies and missions; staff of ministries and state institutions addressing peacebuilding, gender and development; staff and activists in local, national and international organisations. DESCRIPTION OF THE MODULE: MAKING GENDER MAINSTREAMING EFFECTIVE This module invites participants to address the significance of gender and diversity to conflict transformation, peacebuilding and development. Through the introduction of key concepts, practical tools and critical reflection on experiences on the ground, the module assists and empowers participants to more effectively address critical gender dimensions and gender empowerment in their programmes. It will also help raise awareness about participants’ own attitudes, language and perceptions in order to improve their ability to detect
Gal Harmat and Michael Sternberg On-Line Coaching, Professional Development and Technical Assistance 6 weeks - April 03 2014 - May 08 2014 OECD: EUR 800 NON-OECD: EUR 600
personal „blind spots“ and to take appropriate measures to deepen their own sensitivity with regards to their own potential to discriminate. At the same time the module will provide participants the opportunity to assess their own work directions and programmes from the perspective of diversity and gender and to identify opportunities and measures to introduce or strengthen these dimensions in their work. CUSTOMISED SUPPORT FOR YOUR WORK, ORGANISATION OR MISSION The Making Gender Mainstreaming Effective Module will include weekly community of practice interactions and facilitated discussions amongst participants to enable cross-referencing and sharing of experience and addressing key issues in your work and context. Every two weeks or upon your request you will receive customised individual mentoring, support and technical assistance from the Module Leaders to assist in implementing the learning from the module into your work / mission / organisation. Throughout the module, resources, handbooks, casestudies and videos will be used, addressing both practical and theoretical content important for professionals and policy makers working on gender, peacebuilding and development.
EXPECTED OUTCOMES & DELIVERABLES Participants understand the concept of gender and diversity and the specific gender and diversity dimensions of conflict transformation and peace development programmes; Participants know how to do a gender and diversity analysis of conflict prone settings and of Conflict Transformation and Peace Development Programmes; Participants are familiar with the international legal framework on diversity, peace and security and have identified its relevance for conflict transformation and peace development programmes in their contexts; Participants have developed a customised gendermainstreamed, diversity oriented peace and development action plan for their programme / agency / mission; Participants have the confidence, expertise and knowledge to more effectively and proactively address key gender issues in peacebuilding and development.
Http://passblue.com/2013/10/31/signs-of-transformation-from-the-pink-ghetto-of-gender/
Http://www.abbilgi.eu/web/Portals/0/docs/pics/big/Gender-Mainstream-22.10.jpg
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7.Engaging Marginalised & Hard to Reach Youth in Peacebuilding: Identifying, Recruiting and Engaging Hard to Reach Youth Groups through Conflict Transformation and Peacebuilding Module Leader: Delivery: Date & Duration: Fee: SUMMARY This is a collaborative seven-week field module equipping participants with specific knowledge to assist them and their organisation, agency or mission to engage marginalised youth in peacebuilding and conflict transformation programming. During the module participants will discuss innovative and emerging good practices of reaching marginalised young men and women, and analyse lessons learned from field experiences and prior programmes on the ground. In addition, by module’s end, participants will have developed a field guide and final report detailing key lessons learned and good practices for engaging marginalised young people in peacebuilding processes. The module has been designed to create a space where practitioners and those engaging with youth can broaden their own knowledge and skills while also contributing to, and influencing, the larger field of practice through the production of the final report. This module will incorporate a philosophy of collaborative learning, in which everyone learns from their colleagues’ experiences, reinforced by individual engagement and sharing of expertise. Participants will receive customised support, technical assistance and guidance from the Module Leader – recognized internationally as one of the most dynamic and engaged experts and practitioners on youth peacebuilding. WHO IS THIS MODULE FOR? The module is designed for professionals currently involved in supporting youth-focused or youth-led initiatives for peace and conflict transformation around the world. Participants should have experience designing and implementing youth participation in peacebuilding programmes. The module will be useful for people working in international NGOs, intergovernmental organisations, donor agencies, and grassroots organisations. DESCRIPTION OF THE MODULE: ENGAGING MARGINALISED & HARD TO REACH YOUTH IN PEACEBUILDING Depending on the society and community, marginalised youth often include young men and women who are outof-school, youth of varying physical and developmental abilities, violent or previously violent youth (including gang members and child soldiers / youth ex-combatants),
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Saji Prelis, Director, Children and Youth Programmes, Search for Common Ground On-Line Coaching, Professional Development and Technical Assistance 8 weeks - March 03 2014 - May 05 2014 OECD: EUR 800 NON-OECD: EUR 600 LGBT youth and indigenous youth, along with youth discriminated against based on their ethnicity, religion, culture, class, caste, social status, or place of residence. This practice-oriented, experiential module will create an enabling environment where practitioners (including participants and the module facilitator) work collaboratively to develop a best practices report drawing upon their own and shared experiences in policy and practice. This collaboration will help practitioners involved in the module to learn from each other while exploring effective methods to engage marginalised youth in peacebuilding. The Engaging Marginalised & Hard to Reach Youth in Peacebuilding module has three stages. In the first stage, during weeks one and two of the module, participants will lay the groundwork for the course by discussing the importance of engaging the most marginalised youth in peacebuilding processes. In the opening session, participants will meet each other and the facilitator will conduct a needs and goals assessment to provide specialised and personalised experiences for all module participants. In the second stage of the module, during weeks 3-6, participants will deepen their understandings of the topic by researching and discussing best practices and lessons learned regarding strategies for engaging and ensuring the participation of marginalised youth in peacebuilding. A key aspect of this stage will be differentiating between engaging marginalised youth and ensuring their participation throughout the programme cycle (from programme concept design, through programme launch, management, evaluation, and follow-up). While these two steps of the process are closely related, participants should be aware that each one is an important and distinct step in integrating youth into peacebuilding programmes. As participants develop their own reports on best practices and
MODULES Spring Semester 2014
lessons learned during stage two, they will also dialogue with the group, and receive feedback from other participants and the module facilitator. Participants will communicate with each other directly through chat and video chat during the module, as well as through a forum where they will post their own work and provide colleagues with feedback. During the final stage of the module, in weeks 7-8, participants will consolidate all of their reports into one final report. In addition, during this stage, participants will develop a communications strategy for launching and publicizing the report. Finally, participants will review, individually and as a group, what they learned over the course of the module. The facilitator will also solicit feedback at the end of the module in order to improve both course structure and content. EXPECTED OUTCOMES & DELIVERABLES At the completion of the module, participants will be able to: State the importance of involving marginalised youth in peacebuilding processes; Draw from their broad knowledge based on best practices to successfully engage marginalised youth in their future peacebuilding work; Identify programme opportunities for their agency, mission or organisation to improve engagement with marginalised and hard to reach youth to support peacebuilding, prevention and peace consolidation in their context; Design peacebuilding programmes to enable and empower participation in conflict transformation and peacebuilding by marginalised and hard-to-reach youth.
http://www.demotix.com/news/961152/first-international-walk-human-rights-kathmandu
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8.Engaging Identity, Recovery & Peace Consolidation After War: Building Sustainable Peace and Preventing Violent Recurrence through Sound Policy & Practice MODULES Spring Semester 2014
Module Leader: Delivery: Date & Duration: Fee:
SUMMARY People and their identities are the target of conflict, but reconstruction practices rarely, if ever, address identity issues. This practical eight-week field module will equip practitioners with applied theories and methods for sound reconstruction practices in places where people and their cultures have been targeted or destroyed. The theories and methods are tools for the practitioner who wants to avoid planting the seeds for the next cycle of conflict. Through learning methods customised for experienced professionals, policy makers and field staff, participants will be introduced to dynamic concepts, ideas and case studies relevant to their field realties, and discuss reconstruction strategies to contribute to local culture, religion, ethnic practices, localised practices, and identity-building. Practical links are made between these ‘soft’ reconstruction issues and the ‘hard’ physical reconstruction issues. WHO IS THIS MODULE FOR? The module is designed for defence and civilian professionals who work in, or on, programmes and planning related to post-war reconstruction and peace consolidation and wish to enhance their abilities to understand people and places in conflict environments. Participants are expected to discuss and apply concepts, ideas and theories to the reconstruction, recovery and peace consolidation situation that they are interested in helping to transform. The module is particularly suited for staff from intergovernmental organisations, such as the UN, African Union, Organisation of American States, European Union or ASEAN, staff of local and international non-governmental organisations (NGOs), and diplomats, as well as government department representatives of defence, diplomacy, and development. A needs and goals assessment will be conducted prior to the beginning of the module to identify each participant’s learning objectives so as to adapt the module accordingly and ensure maximum benefits for all participants. DESCRIPTION OF THE MODULE: ENGAGING IDENTITY, RECOVERY & PEACE CONSOLIDATION AFTER WAR This “hands on” field module seeks to equip practitioners and policy makers with reconstruction theory and tools that will enable them to better assess identified and navigate emerging trends and challenges to contribute to
Sarah Jane Meharg, Post-War Reconstruction Expert On-Line Coaching, Professional Development and Technical Assistance 8 weeks - March 27 2014 - May 22 2014 OECD: EUR 800 NON-OECD: EUR 600
sustainable peace and avoid conflict recidivism. The module will be tailored to participants’ needs and contexts and will build on participants’ experience, enabling them to strengthen their analytical skills and capacity to design, develop and implement more effective post-war recovery and peace consolidation policies and programming. Engaging Identity, Recovery & Peace Consolidation after War unpacks reconstruction using a multi-perspective approach to inform sound reconstruction practices and policies. It uses the theory of identicide to better understand the destruction of the particular qualities that make up place, the elimination of people and the places they have constructed over time and in which they habitually live, and their customary and reutilised social practices. Since the wide spread destruction caused by World War II, practitioners have focused on methods of reconstruction while scholars have focused on theories of reconstruction. However, practitioners and policy-makers remain without an applied policy and operational framework for sound reconstruction that avoids conflict recidivism. This module uses historical analyses, practical field applications, case studies from recent wars, international law, and sociological and anthropological perspectives to examine better ways to navigate the politicized act of reconstruction. Engaging Identity, Recovery & Peace Consolidation after War examines contested places as the intentional targeting and potential destruction of the elements that make up a symbolic place. Contestation occurs when the meaning of places is considered threatening to another group’s heritage or history, and how these elements politicize places. This module examines the contestation of place as a strategy to eliminate whole groups of people during armed conflict and course participants will discuss their personal field experiences of this type of intentional destruction of identity. Understanding contestation during war and
during times of peace illustrates how power is created in place, how power can shift with the destruction of places, and has a great influence on methods and outcomes of reconstruction. The module will focus on a series of insights from reconstruction case studies, including two major case studies in Bosnia-Herzegovina that were targeted during the armed conflicts that occurred there between 1992 and 1994. By understanding the contestation of place in Bosnia-Herzegovina, participants will gain a specific understanding of the relatedness between people and their places. EXPECTED OUTCOMES & DELIVERABLES At the outcome of the module, participants will be able to: Understand the relatedness between people and their places and how places inform individual and group identities; Be aware of how heritage, history and tradition impact the meaning and symbolism of particular places; Understand the contexts in which place can be contested and how people protect place; Examine why conflicts arise from contested place and why place is critical to understanding post-conflict reconstruction and conflict recidivism; Discuss the importance of contested place as a motivation for armed conflict; Be aware of how contested place can incite ethnic tensions; Understand the theories, methods and tools of reconstruction and their practical application; Recognise why identity issues are avoided in reconstruction practices, and how this avoidance can plant the seeds for the next cycle of conflict; Have a better understanding of key concepts related to identicide, its causes and dynamics; Be able to identify risks and opportunities in reconstruction, and have an enhanced capacity of response in case such scenarios actually take place.
http://blogs.cfr.org/campbell/category/development-2/ http://www.asafeworldforwomen.org/conflict/bosnia/2893-road-to-recovery.html
OPERATIONAL PEACE SUPPORT 12
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MODULE LEADERS SUSAN BROWN President, Peacebuilding Center Module: Peace and Conflict Impact Assessment: Enabling Effective Conflict Sensitive Programming in Conflict Affected and Fragile States Susan Brown has over 30 years experience in international development assistance and is currently the President of the Peacebuilding Centre in Ottawa, Canada. She was recently honoured as one of Canada’s Eminent Women of Peace in 2008. Susan served as Director of Peacebuilding Programmes at the Pearson Peacekeeping Centre from 2003-2005. She is on the faculty of Royal Roads University Masters Programme in Human Security and Peacebuilding as well as at Wilfrid Laurier University. She facilitates workshops for the European Union REACT Programme (Rapid Expert Assistance and Cooperation Teams) to prepare civilians for deployment to peace operations. She has worked in Africa on conflict-sensitive business practices in extractive industries. MARSHALL WM. CONLEY, Ph.D President, Conley International Education Consultants Module: Early Warning, Early Response and Contemporary Peace Operations Dr. Conley is the author of more than 140 publications and professional papers. He was a former Senior Professor of Human Rights and Peace Studies at Acadia University, Nova Scotia, Canada until 2000. He is currently President of Conley-International Education Consultants. Dr. Conley is an ongoing Senior Facilitator at the Hiroshima Peacebuilders Centre (2006 to present) and is a ‘Distinguished Scholar’ Board Member of the Institute of International Relations, University of West Indies, Trinidad and Tobago. He serves on the Journals of the Bonn International Center for Conversion (BICC), and the Caribbean Journal of International Affairs, as an International Editorial Advisor. GAL HARMAT Senior Lecturer / Co-Director, Kibbutzim Teachers College, Tel Aviv Module: Making Gender Mainstreaming Effective in Peacebuilding, Conflict Transformation and Development Programmes Gal Harmat is Senior Lecturer and Co-Director of the Social Justice and Peace Education Teachers Programme at Kibbutzim Teachers College, Tel Aviv. In addition to multiple engagements in various conflict regions with the UN OSCE, Gal is a Guest Lecturer with the MA Programme at European Peace University, and a Trainer on Gender, Peacebuilding and Peace Education at Transcend.
RACHEL JULIAN Lecturer in Peacebuilding, Leeds Metropolitan University, UK Module: Supporting Local & National Capacities for Peacebuilding: Participation, Ownership and Empowering Effective and Sustainable Local and National Capacities for Peacebuilding and Violence Prevention Rachel Julian is a consultant, researcher and university lecturer on community led social change and peacebuilding. She holds a PhD in conflict transformation and evaluation, and teaches strategic peacebuilding and conflict resolution at Leeds Metropolitan University in the UK. From 2002 she set up and ran the Nonviolent Peaceforce European office in Brussels, and in 2012 she ran a 12 month community engagement project in ‘hard to reach’ areas in the UK and authored the resulting feasibility report about community asset ownership. SARAH JANE MEHARG, Ph.D. Adjunct Assistant Professor, Dept. of Politics and Economics - Royal Military College of Canada Module: Engaging Identity, Recovery & Peace Consolidation After War: Building Sustainable Peace and Preventing Violent Recurrence through Sound Policy & Practice Dr. Sarah Jane Meharg is an Adjunct Assistant Professor, Department of Politics and Economics at the Royal Military College of Canada. She serves as a research fellow with organisations such as the Centre for Security and Defence Studies (CSDS), the Canadian Defence and Foreign Affairs Institute (CDFAI), the Security and Defence Forum (SDF), and is President of Peace and Conflict Planners. Dr. Meharg has received numerous commendations for developing her unique theory of conflict– identicide (1997) – which defines the precursor stages of genocide. CÉCILE MOULY Lecturer-researcher, FLACSO Module: Comprehensive Conflict Analysis for Improving Design, Impact and Effectiveness of Conflict Transformation and Peacebuilding Strategies Cécile Mouly is a lecturer-researcher at FLACSO University in Ecuador. She holds a Ph.D. in International Studies from the University of Cambridge. She has worked in the field of conflict transformation and peacebuilding with the UN, the OAS and NGOs in various countries. She has served as civil affairs officer for the UN Operation in Burundi, as coordinator of The Carter Center office in Ecuador, as senior consultant in the OAS good office mission for Colombia and Ecuador, and as consultant for the UNDP. SAJI PRELIS Director, Children and Youth Programs – Search for Common Ground Module: Engaging Marginalised & Hard to Reach Youth in Peacebuilding: Identifying, Recruiting and Engaging Hard to Reach Youth Groups through Conflict Transformation and Peacebuilding Lakshitha Saji Prelis is the Director for Children & Youth Programmes at Search for Common Ground (SFCG). Prior to joining SFCG, Mr. Prelis was the founding director of the Peace-building & Development Institute at American University. Outside of his work at the university, Saji has served as an adviser to governments and governmental agencies from countries such as Nepal, South Sudan, Sierra Leone, Liberia, Sri Lanka, Indonesia, Haiti and Uganda, developing training programmes, drafting policy frameworks and designing community participation programmes. Mr. Prelis currently co-chairs the UN inter-agency sub working group on youth participation in peace building with the UN Peace Building Support Office. ELMA SCHEEPERS Planning, Monitoring, Evaluation & Reporting (PMER) Manager, Institute of Security Studies (ISS) Module: Integrated Planning, Monitoring & Evaluation: The Link from Project Cycle Evaluation to Improved Design and Implementation of Peacebuilding, Stabilisation & Peace Support Operations Elma Scheepers is Manager of Planning, Monitoring, Evaluation, and Reporting (PMER) at the Institute for Security Studies (ISS). She has roughly 15 years plus of professional experience in Monitoring and Evaluation (M&E) and specializes in formulating and implementing M&E design for programmes and projects and most recently for peacebuilding and conflict transformation programmes, programme evaluation, impact evaluations, qualitative and quantitative research methods, institutional M&E policies, strategy and results-based management. MICHAEL STERNBERG Director of Knowledge Development, Shatil Module: Making Gender Mainstreaming Effective in Peacebuilding, Conflict Transformation and Development Programmes
OPERATIONAL PEACE SUPPORT Providing real-time, customised direct support to missions, agencies and professionals in the field
Michael Sternberg is Director of Knowledge Development at Shatil, the New Israel Fund’s initiative for social change, Israel. Since 2008 Michael has a leading role in the Kumi network of international conflict transformation practitioners, he is active in the development of conflict transformation methodologies and the training of facilitators in support of ongoing work in and on conflict in Israel and Palestine, Tunisia, the UK, the Netherlands, Germany and the US. Michael is an associate lecturer at the interdisciplinary M.A. Programme for conflict management and resolution at the Ben-Gurion University, Israel.
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INTERNATIONAL BOARD of ADVISORS GlobalOPS:
CONTINUING TO INNOVATE AND DEVELOP TO SERVE THE FIELD In late 2013 GlobalOPS was launched to bring a new level of support to missions, agencies and practitioners in the field. In 2014 GlobalOPS will continue to develop, innovate and evolve. The GlobalOPS Centre together with our IT team and advisors will be working to further develop the GlobalOPS on-line platform to best meet the needs of agencies and practitioners working on the ground. We'll also be preparing a special GlobalOPS app to allow you to reach GlobalOPS services from your phone or tablet. In October 2014 we'll also be launching the 3rd series of GlobalOPS modules. We'll be adding modules in French with plans to further expand with new modules in Spanish and Arabic in 2014 - 2015. We'll also be adding new modules on Preventing Electoral Violence; Demobilisation, Disarmament and Reintegration; Security Sector Reform; Natural Resource Management and Dispute Resolution. Stay tuned to GlobalOPS developments by following us on Twitter or Facebook or by signing up for the GlobalOPS newsletter at www.globalopsonline.org
Milos Strugar Senior UN official; expert in Middle East, Africa & Central Asia; former Yugoslav diplomat; Deputy Head of UN peacekeeping mission in Lebanon (current position) Lisa Schirch Director of Human Security, Alliance for Peacebuilding
Susan Brown President, Peacebuilding Center
Marshall Conley President, Conley International Education Consultants
Cedric de Coning Head of Peace Operations and Peacebuiding, Norwegian Institute of International Affairs (NUPI) Oli Brown Natural Resources Expert, Chatham House
Kaloy Manlupig President, Balay Mindanaw Group
Erin McCandless Peacebuilding and Development Scholar and Practitioner; Chief Editor, Journal of Peacebuilding and Development; adjunct faculty New School, graduate programme in International Affairs Chic Dambach Former President, Alliance for Peacebuilding
Stefan Rummel-Shapiro Senior M&E Advisor, United Nations Peacebuilding Support Office
Craig Zelizer Associate Director, Conflict Resolution Program, Department of Government, Georgetown University
OPERATIONAL PEACE SUPPORT 14
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ON DEMAND PROGRAMMES & SUPPORT GlobalOPS can provide customised programmes either on-line or on the ground anywhere in the world. When requesting a GlobalOPS programme for your mission, agency, partners, staff or senior leadership, you will be connected with one of our senior experts in the thematic area of your interest. Our team will then work with you to identify your exact needs, goals and what you want to achieve from the programme. We will also examine your operating context, existing capabilities, and past capacity development experiences. From this, we will craft a training, technical assistance, or professional development support program to best serve your needs. In addition to trainings, workshops, technical assistance and professional development GlobalOPS can also support your agency, mission, department in improving operational performance, change management, and improving methodologies and approaches to your work in the field. For more information or to request a GlobalOPS programme please write to support@globalopsonline.org.
OPERATIONAL PEACE SUPPORT Providing real-time, customised direct support to missions, agencies and professionals in the field
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OUR COMMITMENT TO YOU, OUR COMMITMENT TO THE FIELD GlobalOPS is committed to ensuring that every single practitioner, policy maker and mission leader receives the support they need, where they need it, when the need it. Through the GlobalOPS online platform and our coming app for handheld devices, GlobalOPS is innovating a breakthrough in support for missions, agencies and organisations around the world. It's about much more than 'courses' or 'training'. GlobalOPS modules provide real, customised, direct support for you, your agency, organisation or mission anywhere in the world - where you need it, when you need it. Through coaching, technical assistance, and support in real time from leading experts and practitioners with decades of experience and at the forefront of their fields, GlobalOPS is here to assist you in strengthening and developing the knowledge, tools, expertise and experience that can help you in improving the impact, quality and effectiveness of your work. Whether enrolling yourself, your staff, or jointly with partners, taking part in a GlobalOPS module or requesting a customised GlobalOPS programme for your mission, agency or team, we commit to providing you with the best quality support, professional development and technical assistance available. That's our pledge. That's what GlobalOPS has been created to provide.
CONTACT PATRIR, 30 Ion Ghica Cluj-Napoca, Cluj, Romania Landline / fax: +40 264 420298 Mobile: +40 746 049926 Email: support@globalopsonline.com