Leisure Guide SUMMER 2023

Recreation, sports, arts and culture for all ages

How to register

Online portcoquitlam.ca/register

Telephone 604 927 PLAY (7529)

In person

• Create an account or log in

• Search by barcode or name

• Register, pay, and print or save a copy of your receipt

• Phone during facility hours

• Have the barcode or program name ready

• Your receipt will be emailed to you

• Register in person at one of our facilities; Hyde Creek Recreation, Port Coquitlam Community Centre

• Have the barcode or program name ready

Code of conduct

To provide a safe and welcoming environment in our facilities, we ask all guests, users and staff to:

1. Treat others with respect and dignity at all times.

2. Report inappropriate behaviour, safety concerns, broken equipment or facility damage to staff immediately.

VIOLATIONS OF THE CODE OF CONDUCT MAY RESULT IN THE LOSS OF FACILITY PRIVILEGES.

Our Mission: We provide inclusive recreation and cultural experiences to build a healthy, engaged community.

Our core values: Community, Integrity, Inclusion, Innovation, Collaboration

Your personal information:

The personal information you provide during the registration process is collected and used under the authority of the Freedom of Information and Privacy Act. The information is used only for the purpose of administering recreation programs, informing you of our services and benefits, and for statistical purposes. If you have any questions regarding the collection, use or disclosure of your personal information, contact the City’s Corporate Officer at 604 927 5212

Ways to pay

Online and in person: Visa, MasterCard, Discover or American Express In person only: cash, cheque and debit.

Refund policy

Any refund/withdrawal request for recreation services or activities will be pro-rated and charged an administration fee of $5 for each individual activity withdrawal.

No charge for activity transfers.

Refund requests will be accepted up to the third class of a registered activity or up to 48 hours prior to a single-day registered activity.

Seven days notice is required to withdraw from camps.

All membership plans are non-transferable and non-refundable. Call 604 927 7529 with any questions.

Financial assistance and support

The City is committed to providing accessible and inclusive services, programs and opportunities for all members of our community. Financial assistance, personal assistant access and 1:1 recreation program support ensure that all residents have the opportunity to get involved in recreation programs. Learn more at: portcoquitlam.ca/financialassistance portcoquitlam.ca/register or 604 927 PLAY (7529)