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Portland Monthly ispublished10timesan¬ nuallybyPortlandMonthly,Inc.,578Congress Street,Portland,ME04101,inFebruary,March, April,May.June.July,September,October,Novem¬ ber, and December
FROM THE EDITOR
PORTLAND’S SUGAR DADDY
thing that had never even been thoughtofbefore—turnmolasses intorefinedsugarintogold.. Beforeitgotofftheground,the out-of-staters(IthinkTrinidadde Cubaisoutofstate)droppedout, shortofdreamsandcash.
ThenJ.B.jumpedin.
AVE YOU HEARD theseblues,thatI’m gonnasingtoyou... whenyouhearthem, theywillthrillyou throughandthrough!
DeathByChocolatedoesn’thave anythingonJohnBundyBrown! Duringhiszenith,hepaidasmuchas l/30thofPortland’staxeseachyear (Unum pays 33.9%).
Starting as a clerk at Alpheus Shaw’strendylittlewholesalegrocery andWestIndiastoreinPortland(a good man to start with by all accounts),helaunchedoutwithina yearwiththeaudaciousyoungJ.B. BrownCo.,withheadquartersatthe presentsiteoftheLancasterBuilding in Monument Square. Also, during hissparetime,heboughttheold Vaughanplace--thedesolatemoons¬ caperifewiththinsoil,stragglesof juniperbushes,andclumpsofsweet fern — now known as the Western Prom.
Theyteamedupwiththeestimable firm of Greely and Guild in 1845 (Guildbeinghiswife’sbrother),Bos¬ ton’slargestmolassesfirm,andafter brilliantschemingwithaMr.McLean, thenAmericanconsultoTrinidadde Cuba,theydevisedaplantodosome¬
Hebuiltsugarrefineriestothe moon,rocketingupfromthebaseof York and Danforth Streets, with stately packets from the West IndiesjostlingrightuptohisPortland SugarCo.dockstodischargetheir hogsheads of molasses. Portland rankedNo.2toNewYorkCityasa worldwideimporterofmolasses.One thousandPortlandersworkedfulltimeinthesugarbiz!The1866Fire wasveryverygoodtoJ.B.Brown.He haddizzily,crazilyoverinsuredhis sugarrefinerieswithScottishand British Insurance Firms. And now theypaidhimforhisscorchedsugarin gold.ManypaintingsoftheGreatFire of 1866 are treasured artifacts todayoftheconflagrationthatde¬ vouredtheOldPort—butnooneis alivetorememberthesicklysweet smellthataccompaniedthefire,the toweringcloudsofsugarandmolasses blendedandblackeneduntiltheblock wasonehugeBakedAlaska...
Inlastweek’sVanguardtherewas astoryonthefrontpagebyFred Hatfieldthatshockedme.TheBar Harbortowncouncilhasdecidedto writeMarineAtlantictoprotestthe AI.K Bluenose’s possible move to Portlandthiswinter.Ibelievethey arebeing...hypocriticalintheir protest....
The statement last week by Bar Harbor’s town manager, that Bar Harborneededthebusinessofthe Bluenosecrew,wasafarceatbest. AsaformeremployeeoftheMarine Evangeline in Portland and the M. V. Bluenose in Bar Harbor, I knowhowthewintermonthsarein both places. In Bar Harbor, the minutetheboatdocksandthecrew goesashore,mostofthebusinesses close down. The shops that don’t close,treatthecrewlikeunwel¬ comedguests...
IknowwhatitisliketobeinBar Harbor in the winter. There’s nowheretogo,nothingtodo,and homeistoofaraway(especiallyin theholidayseason).Alotmorecon¬ siderationtothecrewwouldbewel¬ comed,I’msure.
Inmyopinion,theansweristhree trips per week — no matter what port they choose. Portland, how¬ ever,wouldbemychoicebyfar.
That’s where we come in. First,we’lldesignyouaneffi¬ cientandfunctionalkitchen. Then, you can choose’from our extensiveselectionofdoor styles,woodspecies,stainsand matching hardware to create akitchencenterthatis uniquelyyours.
Whetheryou’restarting aneworremodeling,we’llhelp youtogetthekitchenyou’ve alwayswanted,atapriceyou canafford.Ourshowroomisfill¬ edwithexcitingexamplesto stimulateyourimagination. Juststopby.orcallfora personal appointment.
Quality designs and personalized service. 351MarginalWay,Portland•775-1227•Mon.-Fri.9-5,Sat.9-1
Heart of Gold Vaudeville, Rick Adams and Robin Mello,presentanafternoonofshadowmimeandshadow playsentitled"ShadowTales"atPortlandDanceCenter onSaturday,November14,at1p.m.$1.773-2562.
Gretchen Berg A Paul Sarvisperform"NotWith¬ standingAlone."DancerSarvisandmime/actressBerg create"comedyhatmoves,dancethatlaughs,theaterthat isrefinedtospeechandgesture,”accordingtoreviewer MarySnell.BaxterGallery,PortlandSchoolofArt. Thursday,FridayandSaturday,November19,20and21. 8p.m.$7.50to$10.50.774-0465.
The Tokyo String Quartet,acclaimedasoneofthe world’sfinest,performsinPortlandonTuesday, November7,aspartofthePortlandConcertAssocia¬ tion’sGreatPerformersseries.PortlandCityHallAudit¬ orium,7:30p.m.772-8630.
The Maine New Music Networkopensits1987-88 seasonwith ThePenumbraTrio,featuringclarinetist ThomasParchman,violinistMaryJoCarolsen.andpian¬ istJudithHuntQuimby.Theprogramincludesworkby contemporarycomposersPhilippCarlsenandHugo Weisgall,andaperformanceofBartok’s"Contrasts.’ Sunday,November8,3p.m.,PortlandMuseumofArt. FreewithMuseumadmission.775-6148.
American Ballet East presents The Nutcracker undertheartisticdirectionofLindaMacArthurMiele, featuringoriginalBalanchinechoreography,theAmeri¬ canBalletEastOrchestraunderthedirectionofKarlaM. Kelley,thePortlandCommunityChorus,andBernard WurgerasUncleDrosselmeyer.PortlandCityHallAud¬ itorium,FridayandSaturday,November27and28,at2 p.m.and8p.m.775-0402.
Chilean folk ensemble Intl-Illimanl performs traditionalAndeansongsandinstrumentalpiecesaswell asLatinAmericansongsoffreedomattheOlinArts CenterConcertHall,BatesCollege,RussellStreetin Lewiston.Thursday,November5,8:15p.m.$3/$6.7866135.
The Whistling Thieves String Band hostsa traditionalNewEnglandCountryDance,withcontra,
The Los Angeles Piano Quartet,withpianistJames Bonn,violinistJosephGenualdi,violistRonaldCopes, andcellistPeterRejto,performsthemusicofMozartand Brahms.Wednesday,November18,7:30p.m.,Kresge Auditorium,VisualArtsCenter,BowdoinCollegein Brunswick.$7.725-3253.
The Androscoggin Chorale and the Calderwood Consort presenttwoeveningsofRenaissancemusic. OlinArtsCenterConcertHall,BatesCollege,Russell Street,Lewiston.Friday,November20,8p.m.,andSun¬ day,November22,3p.m.$4/$6.795-1850.
The Arden Trio, piano,violinandcello,performs worksbyBeethoven,BrahmsandMendelssohn.Olin ArtsCenterConcertHall,BatesCollege,RussellStreet, Lewiston.Saturday,November21,8p.m.$4/$6.7827228.
The Portland Symphony Orchestra,underthedirec¬ tionofToshiyukiShimada,continuesits63rdseasonin Novemberwithaseriesofperformances.InitsClassical Series,theSymphonyisjoinedbyflutistRandolphBow¬ man and harpist Jara Goodrich on Tuesday, November17,at7:45p.m.inPortlandCityHallAudito¬ rium. The concert offers works by Webern, MozartandTchaikovsky.TheCandlelightSeries,which takesplaceintheEastlandBallroomofPortland's SonestaHotel,presentsaseriesofBaroqueconcertos featuringviolinistSandraKott,violistLaurieKennedy, flutistsRandolphBowmanandAlisonHale,andtrumpet¬ ersJohnSchnellandBettyBarber(Sunday,November22 at3and7p.m.).Formoreinformation,call773-8191.
TheQue-Meisnotonlyinhonor ofhiscountry,butalsoinhonorof hisbelovedmotherwhoispresently in Communist-occupied South Vietnam.Hebelievestobringher heresomeday.
Whiletravelingthroughsome oftheislandsinCascoBaythis pastsummer,Ihappenedtomeet someoneI’dliketonominateas one of the 10 most intruiging people in Maine. Michael Kil¬ gore,ofLongIsland,isafisherman/lobsterman who does not qualifyasan"oldsalt”because he’stooyoung,yethedisplaysan obvious great knowledge of,andlovefor,thePortlandarea —hisfamilyhasbeentherefor generations—duringthebrief time we talked. He is known locallyas"TheCatManofLong Island,” according to others, becausehecurrentlyhouses35 catsaswellasfeedingdozensof othersatthelocaldump.He’sa quietperson,soyourinterviewer would have to pose some good questions, but he’s certainly "intriguing”—andtomerepre¬ sentstheverybestofMaine.
Ihappenedtoseeyourmaga¬ zine when I mentioned to an acquaintancethatI’drecently visitedMaine.
LindaGoldberg Plainfield,Vermont
GEIGER THE ORIGIN AL THE VIENNA COLLECTION CITY SOPHISTICATION AT A COUNTRY PACE
The Children’s Museum of Maineoffersaseriesof workshopsforchildren.AnistinResidenceNantzCornyns, knownforherlargeplayfulsculptures,presents workshopsonMondays.
Hawthorne-LongfellowI-ibrary, BowdoinCollege, BrunswickNamedforNathanielHawthorneandHenty WadsworthLongfellowoftheClassof1825,thelibraryis thehomeof710,000volumesandhasbeenexpanded withanundergroundconnectortoHubbardHall,the college’slibraryfrom1903to1965.Thespecialcollec lionssuiteonthethirdfl<x>rcontainsBowdoin'srare books,manuscripts,androomfortheiruseAnexhibit areaislocatedonthesecondfloor.Onexhibition:Bricks and Benefactors: The Campus from 1822 to 2000 (throughOctober).MondaytoFriday.8:30to5. 7253280.
A spectacular, ravishingly beautiful book: one hundred of the vibrant, extravagantly gorgeous flowers painted by GEORGIA O’KEEFFE in the 1920s & 1930s, at the peak of her powers.
RAFFLE’S C
A•F•E BOOKSTORE
Offering an eclectic menu of whole¬ some books &.fine coffee & teas in a stimulating atmosphere.
CONVERTINGAN'interesting’ old Maine houseintoarestau¬ rantisafineidea. Besidesofferingthe harriedchefanoff-hoursNewhartian communion with country¬ styleease,thesesmall-townarks (toodraftytobeaffordableforthe workingfamily)charmthediner withanambienceofnostalgiaand informal hospitality. Mingled withthesavorsofthefoodare whiffsof19th-centuryNewEng¬ landhistory,andonegetsthe sense,sittinginthesecozy,can¬ dlelit rooms, of having been invitedintosomeone’shomefora holidaycelebration.Suchplaces have the character of English countryinnsoroldstoneFrench farmhouses, where traditional provincialcookeryisfaithfully preserved, out-of-the-way treasureswhereyouwouldexpect to be served Scotch beef with Yorkshirepuddingorgreatgrand¬ mother’s potaufeu, ratherthan somethingcalled'vealwithlobster andcapersinadelicatecream sauce.’
TheEpicureanInninNaplesis oneoftheserestaurants-in-a-house wheresettingandthemeareoddly matched. While the menu (changed weekly) suggests the admirable range of the chef’s interests—aMoroccanchicken appetizer, a Provencal soup, shrimp with mushroom ravioli, duck with pineapple and green peppercornscalled'Robespierre’ (sic), andaCajunmixedgrill—the mealisactuallytoomuchproduc¬ tionandnotenoughinvention. Thisismostapparentinthesau¬ ces,whichrelyalittletooheavily oncream.Besidestheaforementi¬ onedvealdish,therearelobster withPernod'inananisette-flavored creamsauce,’ChickenRenard'in anamaretto-flavoredcreamsauce,’
andevenabroiledhalibut,the most straightforward of the entrees,'withasaffron-flavored creamsauce.’Onthisparticular eveningthesoupdujourwasa shrimpcreamsoupwhich,ironi¬ cally,wasalittleshortonthe creamandhadtheblandnessofan oysterstewwithtoofewoysters and no Worcestershire. For entreesweorderedtheRobespie¬ rre,whichcouldhavebenefitted fromaricherstockasbaseforthe sauceandamorerecentlyroasted duckling,andahearty ossobuco, moreinkeepingwiththehomey characteroftheinnbutagaina littlethinonthesauce.
Eveniftheentreeswereless arty and more imaginative, it wouldbedifficultnottofeelas thoughyouwerebeingpulledin twodirectionsatonce,forthe orchestrationofthemealisstiff andintrusiveandtheserviceoverinstructive.Thediningrooms(the roomsthemselves)arecomforta¬ ble and unusual but the roomy tablesareguardedbyaregimentof wineglassesonparade.Thehefty prices(appetizers$4-5;entrees $15-20)arejustifiedbytheinclu¬ sionofanumberofcomplimen¬ taryfrills,butthesearepresented with a little too much pomp: sorbet'toclearthepalate’;salad, 'servedintheContinentalmanner,’ andafruit&cheesecourseserved fromamountainofhoneydewand orangewedgesandice-cube-sized chunksofStilton,'atrueblue cheese,’andPortSalutthatlooks likethecenterpiecefromamahar¬ aja’spicnic.
DennisGilbert,agraduateofColbyCollege,isanaccomp¬ lishedwriterandchef.Overthelast10yearshehasworked asachefinmanyrestaurantsinMaine,includingThe Vinyard.andwrittenformanyNewEnglandmagazines, including Yankee. Hehasalsoworkedonthe Time/Life “GreatMealsinMinutes”senesasacontributingwriterfor theFrenchProvincialcuisinechapters. m
10-6, Fri.10-8,Sat.105 Free Parking
The Coast Guard Reserve has a limited number of openings for people with boat-handling experience, mechanical backgrounds, lawenforcementandadministrativebackgrounds.Opportunitiesare alsoavailableinotherspecialties.Ifyouareinterestedinservingwith the U.S. Coast Guard Reserve call 1-800-622-8606 for your free informationkit.
The 10 HERE
THEY ARE:
The results of your votes for the 10 Most Intriguing People In Maine were, well, intriguing. Uncle Andy’s sayingabout15-minutecelebritysta¬ tus made it through sea trials this year, in that only 2 of last year’s winners received more than a handful ofvotesandonlyonemadethelist. As for the others, it was “Michael Who?"
Though we generally avoid gener¬ alizations,thiswasindisputablythe yearof...
THE GIANTKILLERS.
Tom Chappell, 44
Mostpeopledon’trecognizehimwithout hispossessive(thisisnottheTomof potato-chipfame—thisistheTomto whomnotedcarnivorCybillShepherdhas written,onablack,framedglossy8x10 hanginginthefrontofficeofTom’s Tom’s of Maine nationalheadquartersinKenne¬ bunk,“Iloveyournaturalproducts!... Love,CybillShepherd”).Indeed,the health-consciousalloverthecountry shareCybill’sregardforthisNew-Age YankeeRepublicanwhobecameagrass¬ rootsentrepreneur17yearsagowhenhe foundedTom'sofMaineinanoldrailway stationduringtheAquariusagewithhis wife,KateChappell.In1984,hewasvoted EntrepreneuroftheYearbytheMaine Society of Entrepreneurs. Though a nationalcorporationforyearsnow,Tom’s ofMaineisnowmakingnewsbytestmar¬ ketingnationallyinmainstreamdrug¬ storeswithpopularnaturalproductslike (smile,Cybill)popularTom'sToothpaste.
MOVERS & SHAKERS
MostIntriguingPeopleIn Maine
DanLilley,48
» I I *
Flamboyantlocalattorney andcliff-dwellerDanLilley (hisofficeisupoverthe Seamen'sClubonthePor¬ tlandwaterfront)isthe defenseattorneywhomade nationalnewsinhissuccess¬ fulrepresentationofpopular restaurateurTonyDiMillo.In thewakeofthistriumph,he has purchased the East Coast’sonlyversionofa new-designCigaretteboat, capableof70-plusmilesper hourandcurrentlyberthed at,youguessedit,DiMillo’s (alsofloating)Marina.In 1967,LilleywastheAssistant AttorneyGeneralforthe StateofMaine.In1969,the firmofLilley&Snitgerwas founded;in1977heopened hisownlawoffice.Hisbio appears in BEST LAWYERS IN AMERICA (Criminal). ResidinginFalmouthwith hiswifeandtwosons,hewas overheardtosay,afterthe DiMillovictory(atarecep¬ tionintherestaurant),that now,inlightofhissuccessful defense, Tony would be obligedtokeepalight¬ heartedpromiseandrename theplace"DiLillo’s!"
Carolyn Chute, 38
Therealthing.Evenwhenthe ‘realMaine’wasdilutedintoa media event, Carolyn wasoutthereinthewoods, beyondthesquealingtiresofall theliterarytraffic,workingon hernextnovel, Metal Man. Is Metal Man reallygoingtobethat good?Yes.Meanwhile,she's theonlyoneofthisyear's10to haveeverappearedonthefront pageofthe Washington Post StyleSection,andcertainlythe onlyonetoappearin Esquire's infamous'LiteraryConstellation,' thisyear’sguidetoliterary powe’rbrokers,agents,and celebritywritersliketheMailers, thePlimptons,et.al.Themost tellingthingthat’sbeenwritten aboutCarolynisthis—“she's naiveenoughtogetconfusedby arevolvingdoorinBoston,and cannyenoughtoknowhowthat plays."
Insideseatingcapacity upto700people; outsideseatingcapacity 800-1,000 people; patio and swimming pool. For more informationcallour businessofficeat 797-3550.
ONGRESS STREET today is Portland’s"MainStreet”;the peninsula’sprimaryeast-west commercialandtransportation axis.Therichnessanddiversity ofitsarchitecture,particularly along the section stretching fromMonumentSquaretoLongfellow Square, contains in a smallareaauniquesamplerof Portland’shistory.Overtheyearsithasbeenthesite ofmanyofthecity’smostimportantbusiness,reli¬ gious,residential,andculturalstructures.Understand¬ inghowthestreetevolvedintoPortland’s20thcentury"downtown”isfascinatinginandofitself. Moreimportantly,planningforthefutureofthe streetwouldbeincompletewithoutanunderstanding ofitshistory.
Colonial Falmouth Neck (Portland after 1786) began as a series of wharves connected by muddy lanes.Mosttravelandtransportationwasbyboat,and the"MainStreet,”India,grewbackfromthewater andwaslinedwithclustersofhomesandbusinesses. EventuallyanaccessroadatthetopofIndiaStreetwas extendedtoreachthewestendofthepeninsulaand theagriculturaltownsdevelopinginland.Knownas CongressStreetby1823,itwasearliercalledBackor Queen.Mostpeopleknewitsimplyas"theroadthat leadsoutoftown.”Itsmostprominentstructures weretheFirstParishMeetingHouse(1740,replaced by the present structure in 1825-26) and the Hay ScalesatMarketSquare(nowMonumentSquare).Up throughtheRevolutionthiswasconsideredtheedge oftown.
With Independence achieved, Congress Street begantodevelop.MarketSquarecontinuedtoserveasacommercialhubwherefarmproductsdestinedforthe boomingportwereboughtandsold.Itwasresidentialfashion,however,thattriggeredCongressStreet’s developmenttowardsthewest,amovementthatwouldlastuntilthe20thcentury.Oneofthefirstprivatehomesto riseaftertheRevolutionwastheelegantWadsworth-LongfellowHouse(1785-86),nowthelonesurvivingexample ofanunalteredresidenceleftonthisdowntownsectionofCongressStreet.By1800theleadingmerchantshadbegun tocommissionFederal-stylehomesintheareaofCongressSquare,HighStreet,andState.Thiscontinuedasthe city’smostfashionableneighborhooduptothetimeofStatehoodandbeyond.
until1858.Storesmovedwestwardmoreslowlythanfashionablehomes.TheCharlesQ.ClappBlock(H.H.Hay) appearedonCongressSquarein1826,butstoresandshopswerestilloutnumberedbychurches.HistorianEdward H.Elwellcalledita"sortofZion’sHill,”beingsurroundedbynearlyahalf-dozenchurchesbuiltbetween1831anti the Civii War.
Up through the 1860s mixed-use characterized most of the area except around Monument Square with its large-scalecommercialproperties.TheGreatFireof1866didnottouchthispartofthestreet,althoughCityHalland theeasternreachesofCongressweredestroyed.In1866ahotelappearedneartheheadofForestAvenue,andduring thenextthreedecades,theareabetweenMonumentSquareandCongressSquarebegantofillinwithnotable buildingssuchasthelavishLB.BrownMemorialBlock,BaxterBuilding,andtheCongressSquareHotel.Streetcars 6 ran throughout the city and extended thesizeandcapabilitiesofthedown¬ town area, which still very much
included the Exchange Street and waterfrontarea.
Bythe1880s,eventhesectionwest of Congress Square had begun to changewiththeconstructionofambi¬ tiousnewcivicandcommercialstruc¬ tures.TheelegantBaxterLibrarywas builtin1888,followedbythe1895 ColumbiaHotel(ExecutiveInn)and theLafayetteHotelof1903Attheturnofthecentury,Portland remained a prosperous commercial citywithagrowingtouristtrade. CongressStreetbecameareflection ofwhatwasnewintheworld,andin 1910 the Fidelity Trust Company erectedthecity’sfirstskyscraperat Monument Square. The 1920s roared upCongressasincreasednumbersof inexpensiveautomobilesbroughtvis¬ itors to a compact downtown that includedrestaurants,theatres,depart¬ mentstores,moviehouses,specialty stores,anhistoricalsociety,anda nearby museum. In this era the ExchangeStreetareawaseclipsed.By 1930 new downtown structures like the Schwartz, Congress, and Chap¬ man Buildings — as well as the nearbyEastlandHotel—hadestab¬ lishedtheshapeofthestreetforthe nextfortyyears.
The Great Depression halted new construction and the boom time of WorldWarIIwasfocusedonthecon¬ structionofshipsratherthanbuild¬ ings.Afterthewar,twonewfive-anddimestoresappeared,but,intheface ofchallengesfromsuburbanshoppingcenters,thedowntownbegantolanguish.Whenattemptstoattractbusiness weremade,themoneywasspentnotonnewbuildingsbutonmodernsignsandrevampedfacadesboastingthe latestmaterials.Afewbusinesses,likeBernie’sFashions,remodeledthewholefacade.Mostothersonlyrenovated thefirstfloor,thevantagepointseenateyelevelbypassingcars.Upper-levelofficespacebecamevacantor underutilized. .
HIS YEAR Greater Portland Landmarks has begun an ambitious new project aimed at encouraginghigh-qualityfacadeandsignage improvementsonCongressStreet.Scheduled for completion this month, Landmarks is conductingaS24,000facadestudyofevery building between Monument Square and Longfellow Square.
Aspartoftheproject,thepresentconditionofeach buildingwillbeevaluated,withrecommendations(see samplerecommendationsnextpageforHansonandBriggs Buildings) developed as to what facade improvements
might be considered and how those improvements might
suchasthequestionofhowtocreateadirect meansofaccesstoupperstoriesfromstreetlevel withoutcompromisingthestorefronts.Finally, thepublicationwillincludedetaileddesignand rehabilitationguidelines which address traditional storefront design principles,makingtheguidelinesapplicabletoa numberofcommercialdistrictsinPortland.
Landmarkshasretainedthearchitecturalfirm ofTheDesignAlliancetodevelopandprepare thedesign/rehabguidelines.MalcolmCollins, whoisservingasprojectarchitect,hasextensive experience with the Michigan State Historic PreservationOfficeandhaspreparedsimilar studiesforanumberofcommunitiesthroughout themidwest.Alsocontributingtotheprojectare C.MichaelLewis,graphicdesigner,whoselayout concept appears here; William David Barry, historianandresearchassistant;andBruceKen¬ nett,photographer(includingthosebelow).
Landmarks’ project was developed in responsetoseveralstudiesrecentlycompleted bytheChamberofCommerce,theCityofPor¬ tland,andtheIntownPortlandExchange,which
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THE ASA HANSON
Heirs Block, also known as the Charles Perry Building, was built in 1888-89 to plansdrawnbyarchitectsFrancisH. FassettandFrederickA.Tompson. It now houses Graphiti and Min¬ utemanPress.
The building is a handsome example of a late-Victorian com¬ mercialblock,showingcharacteris¬ tics of the Italianate and Roma¬ nesqueRevivalstyles.Itfeaturesa corniceofcorbelledbrickbrackets withmedallionsofterracottain between.Anotherhighlightisthe gabled parapet over the central upper-storyentranceandstairway. Proportions are well-considered, and there is much masonry detail suchasrecessedpanelswithbricks angled to form diamond patterns, pilasters, and three-dimensional manipulationtoproduceinteresting shadow lines. One-over-one wood sashesremaininplaceattheupper twostories.Thewindowsbeginto showtheinfluenceoftheChicago style of commercial architecture through their larger-than-usual window sizes at the center of a groupofthreeunits.
Sample Revitalization Recommendations
From The Soon-To-Be-Published
Landmarks Congress Street Workbook
550HansonBlockHistorical Description
Atthestreetlevel,thelowersign panel,pilasters,andstorefronts havebeenchangedbytheaddition ofmodernstorefrontsofmarginal qualityandinappropriatematerials (suchasshingles).Suchrenovations tendtoignoretheupperstoriesof thebuilding,andseektocreatea "modern”appearanceatthestreet, even though the upper facade is poorly maintained but of more architecturalcharacterandquality.
Shortterm:
Maintain upper story brick and existingone-over-onewindows Remove existing second-story sign, replace with wood or metal signlocatedatlowercornicesign panels,withtypefaceappropriateto thebuilding’sarchitecturalstyle.
Long term:
Quality of building warrants completestorefrontrehabilitation orrestoration,basedonamountof historicdocumentationavailable.
Careful exploration should be undertaken to determine how much originalmaterialremainsinplace undermorerecentwork
New storefronts should include lowercornice,signs,displaywin¬ dows, bulkheads, doors, transom windows,andawnings.
Rehabilitation or restoration shouldcarryaroundthecornerto includeside-streetelevationinorder
notinthebestofrepair,aretradi¬ tional storefront doors and are worthretaining.
Thisthree-story structure dates from the1820s,andassuch isoneoftheearliest commercial buildings onCongressStreet.
Whenitwasbuiltithousedthe ClementPennellstore.
Itwaslateroccupiedandremo¬ delled by Levi F. Drake and Amos Davisin1859-60.Itwasasimple brick structure with two doublehung windows at each upper floor withstoneheadsandsills.Aplain corbelledbrickcornicetoppedthe building,andabasicrecessed-entry storefrontwasatstreetlevel.
Perhaps in the 1859-60 renova¬ tion, a handsome bay window was addedtoreplacethetwoindividual windowsatthesecondfloor.
Morerecentrenovationsresulted in the removal of the bay window anditsreplacementwithacentral fixedliteflankedbydouble-hung units.Atsomepoint,shutters,lant¬ ern,andwhitepaintwereusedinan efforttomakethebuildingappear animitationcolonial"earlyAmer¬ ican.”
Thestorefronthasnotfaredwell in past modernization efforts. A largemetalpanelobscurestheorig¬ inallowercorniceandsignpanel area.Belowthat,ametalframesur¬ rounds an opaque glass and clear glass storefront that shows many signsofneglect.Thedoors,though
Remove lantern and shutter at upperfacade.Provideglassforcen¬ terwindowatsecondfloor.Paint upperfacadeinappropriate,coordi¬ natedcolorscheme.Repairstore¬ front, including doors. Remove metalpanelsabovestorefront,res¬ toreoriginalmaterialstillinplace; otherwise, provide new panel and signofhighqualitymaterialsand design.Removeprojectingsign.
Long-term:
Opportunity for complete new contemporary storefront based upontraditionalstorefrontdesign principles,(seedesignguidelines)
hand, one of the election platforms of the current government leadership in Nova Scotia was -S »keepinganopentraderoutewithNewEnglandviatheyear-roundoperationofitsferryservice.* Alookatthe Bluenose's 1987figuresforJanuaryandAugustvividlyrevealstheseasonalshifts thatdiscourageprivateenterprisefromcontinuingroutesinwinter:
Althoughdirectcompetition betweenthetwocruiseships is not imminent, the farreachingimplicationscombined withthepotentialcreatedby the Bluenose’s winterusedo invitecomparison.Thelarger, morerecentlyrenovatedScotiaPrince hasacarryingcap¬ acityofapproximately1,500 passengers, while the Bluenose- can accommodate 1,100passengers.According toDavidHarley,medialiason for the Nova Scotia Depart¬ ment of Tourism, the Scotia Prince and the Bluenose to-. getherdeliver30to50per-» -eent-ofSNovaScotia’s touristtraffic,amount¬ ing"toapproximate¬ ly$150to$200'
million
THE MAINE DIFFERENCE
WithinhoursofBostonandMontreal, near mountains and sea. Big enough forvariety,smallenoughtocare. Cross-country,fromsmalltownsand urbancenters,throughsnowandsky andpines.ToNewEngland.
never be established for the vessel. However, Mr. Pols’ argument assumes that the Bluenose would have an even¬ ing departure, creating a need for cabins. A morning sail could eliminate that require¬ ment. In addition, there are knowledgeable people along the waterfront who believe the “sole operating rights” given by the city to Mr. Pols’ opera¬ tion refer only to the time period the ScotiaPrince is using the pier, between 6 p.m. and 9 p.m. These issues will have to be debated in the future. Currently Marine Atlan¬ tic’sonlyinterestisinthemid¬ winter months, when the commercialtrafficisalargerpercent¬ age of the whole, and therefore, pressure from the Yarmouth business people has greater strength.
What can and should be con¬ sidered immediately is the opportunity the potential har¬ bor visits by the Bluenose present for the Portland water¬ front. Captain Alan Graves, president of Portland’s Propellor Club, views the Bluenose's possible use of the ferry ter¬ minal as a much-needed mari¬ time business and revenue producer. In addition to the profits to be made by any tour¬ istvisitstotheportarea,Cap¬
tain Graves envisions the Bluenose's winter operation as a chance for Portland to prove its ability to effectively handle the RO/RO (roll-on/roll-off) cargo carried by the ferry. His hope is that this temporary service can serve as a prototype, eventually leading to a regular feeder service between Portland and Halifax. In the end, the impor¬ tance of the potential cruise ship sailings of the Bluenose into Portland may be in the vessel’s ability to kindle port movement and growth.
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EightAustralianwinerieswere represented: Brown Brothers, Peter Lehmann, Lindeman’s, Montrose,Penfold’s,HillSmith, Tyrell’s, and Wyndham Estate. Thegreatmajorityofthewines presentedwereinthe$5to$9 retailpricerange.
Here from our collection of men’s sweaters from Woolrichisthisall wool, hand knit Jacquard sweater that can be nicely coordinated with various colorsof allcotton turtlenecks.
The continual struggletomaintain high-qualityprofessional theaterinPortlandis afamiliarstory,the highartisticstandardsofPortland StageCompanyareassuringcon¬ stantforthecommunity.Butthe tragiclossofartisticdirectorBar¬ baraRosoffinahikingaccident this summer brings home the essentialvulnerabilityofanyper¬ formingartsorganizationwhose publicfaceissodominatedbyone individual.Forthepastfiveyears,
Michael Engler, whose work has appearedatYale,PlaywrightsHori¬ zon, and Baltimore Center Stage. Hamburger:"TdrZz(//eisalwaystimely, particularlywiththereligiousand governmental frauds in the news today...Engler’sgotwonderfulideas forthat,whichIthinkaregoingto makeitaveryhotproduction.”
Orphans by Lyle Kessler runs December20-January17;thisisaplay whichisaboutthreeyearsoldandhas i been done by Steppenwolf Company kofChicagoandotherswithgreatsuc-
r""*cessalloverthecountry."It’sabout twobrothers,18to21yearsold,andan oldermanwhogivesthemsomething apermanentA.D.fornextseason. Businessisgood,supportfromthe public and business community is good,theorganizationissolid,morale ishigh.Thereisanew,interesting
TwomajorfactorsensurethePor¬ tlandStageCompany’scontinuedvital¬ ity.Oneistheplaysthemselves;asea¬ sonofrealdepthisplanned,featuring bothcontemporaryproductionsand classicworksofcontinuinginterest, opening with Seascape, by Edward Albee, November 4-22. One of his laterworks,itdatesfromabout1976 andhasbeenperformedirregularly since.ItwillbedirectedbyTomPrew itt,formerassociatedirectorofHart¬ fordStage,andhasfourcharacters."It takesplaceonametaphoricalbeach,” comments Hamburger. "It’s not a literalplay;it’saveryimaginative work.Ofhisplaysit’smuchbetter than (Who’s Afraid Of) Virginia Woolf, andit’sbothsortofaparableof someonewho’sretiringwhoreally meetsasubconsciouselementofhim¬ selfintheformoftheseextraordinary creaturesthathecapturesonthebeach anditalsohappenstobeveryenter¬ tainingandalotoffun,whichisgood... Ithinkitwillappealparticularlytoan olderaudiencewhoismaybefacing retirementandtryingtokeepvital.”
timeasthisproduction,whichwill hopefullystimulateinterestinboth. Hamburgerwilldirectthenext production, an adaptation of Dickens’ Hard Times byStephen Jeffreys,andwillfeaturefour actorsplaying21roles;itsrunis fromJanuary27-February14.Set inIndustrial-RevolutionEngland duringitstransformationfroma ruraltoanurbansociety,thestory, Hamburgerbelieves,hasresonances forthePortlandareaandMaine’s economy.Hopefully,thisproduc¬ tionwilldoforthisregional theater what its big brother, Nicholas Nickleby, didforBroad¬ way—causeasensation.
After Hard Times, Hamburger’s choiceofanewplayis Sharon and Billy, by Alan Bowne, a young playwrightwhoseplayhasnever beenproducedontheEastCoast. SetintheFifties,thestorycon¬ cernsthematurationofateen-age brotherandsisterinSouthern Californiaandispartofacon¬ sciouseffortbythedirectorto appealtoayoungeraudience. AccordingtoHamburger,theplay is "very humorous, somewhat provocativeintherightway,and reallyshowssomeoftheturmoil beneaththecheerfulnessandfalse expectationsthatwe’vecometo recognizetheFiftieshad.”
Thefinalofferingoftheyearis Painting Churches, byTinaHowe, March 23 - April 10, another recentplaywhichhasbeensuccess¬ fullystagedaroundthecountry. "It’skindofsimilarinsomeways to Seascape," saysHamburger."It dealswithanelderlycoupleand theirdaughterandherfightto maintainanindependentvoice; it’saboutfamilyconcerns,andI thinkit’saverynice,extremely literateplay.”
PortlandStage’sotherfaceisitsorganization, without which the ambitious season would be impossible. Working in one of the smallestcommunitiesinthecountrysupportingaresi¬ dentregionaltheater,thecompanyoperatesona $730,000budget.Thebulkofthisgoestosalaries— thereare18full-timeemployees—7inadministration, 9inproduction,and2intheboxoffice.Salarylevelsare low;therangeforthenewartisticdirector’sjobisinthe mid-twenties.Mostoftheincomeisfromticketsales; onaverage,6,000peopleattendPortlandStageCom¬ panyperformances,notbadforametropolitanareaof maybe200,000.Verylittlegovernmentmoney,ifany,is involvedorisanticipated,althoughthecompanyisa recentrecipientofa$10,000grantfromtheNational EndowmentfortheArtstoaidinthetransitionbetween artisticdirectors.Thedifferencebetweencostsand revenuesmustbemadeup,andthepossibilitiesare limited:Eitherindividuals,foundations,orbusinesses mustmeettheshortfallofsome$400,000.
Theday-to-daybusinessaffairsofthecompanyare handledbyMarkSomers;thisyearishissecondin PortlandafternineseasonsatAlaskaRepertoryin Anchorage,adifferentsituationtosaytheleast.The companywastheonlymajortheatricalventurefora thousandmilesandspecializedinlavish,Broadway¬ styleentertainment.”Wedidfourshowsonabudgetof $3-3million.We’redoingawholeseasonhereforthe costofoneofourproductionsthere.”Somersknows thattheateringeneralisupagainstadoublethreattoits survival—risingcostsandoveralldeclininginterest. Oneofthebettersolutionstothefirstproblemwould seemtobecooperationandco-productionwhenpossi¬ bleamongdifferentregionalgroups.Asuccessful exampleofthisapproachislastyear’sstagingofIsrael Horovitz’s Year of the Duck, whichwasdonejointly withGloucesterStage."Wecalleditajointworldpre¬ miere,andthatsameproductionisnowopeninginNew Yorkthismonthwithournameonit.Itstartedoutasa co-production between two theaters. Then Hudson Guildjoinedin,andsonowit’satri-co-production.”
LIVE FROM THE APOLLO
— ALL THE WAY TO WOODFORD’S
CORNER
“Backstage in the Apollo, down on my knees, with rags in my hands. That’s where I tended the shoes of Nat King Cole, Cab Calloway, Erskine Hawkins, Duke Ellington. That’s where I was introduced to the music which has molded my life to this day.”
VAL MOLLINEAUX
Vai's first band —Joe Morris and his Cavalcade of Blues, in 1952. From left, (background) singer Billy Mitchell; on sax, Lovejoy Coverson; on guitar. Vai Mollineaux. Sir John Godfrey; and (right) the late Joe Morris. Their album.5/u£ed Hand. with Faye Adams, featured the hit single "Anytime. Anyplace. Anywhere." Joe Morris and his Cavalcade of Blues was one of the first bands to record with Atlantic records.
BY VIRGINIA GOLD
LocalguitaristVai Mollineaux,owner of the Guitar & Drum Workshop on Forest Avenue, feels luckytohavestaredintothe spats and wingtips of some of the greatest blues and jazz-men of this century beforebecomingaside-manfor some of them himself:
"IgrewupinHarlem,andmy mother was trying to feed her orphanedbrothersandsistersas wellasmyself.Ihadtogooutand workformygritsatanearlyage. Ihadashoeshinebox,anditwas mygoodfortunetostationmyself intheApolloTheater.Itseemed tomethattheentertainerswould have to look sharp and have a good shine on their shoes on¬ stage,sothat’swhereIwent.
"Therewasonesoundthatwas so beautiful — I didn’t know what instrument it was coming from.Ididn’tknowwhatstyleto callit.IjustknewthatwaswhatI wasgoingtoaimfor.”Thesensa¬ tionwasthesoundofOscarMoore playingguitarintheoriginalNat King Cole Trio. 'Tve taken my inspirationfromOscarMoore’s musicalltheseyears.Youcould heareveryfeelingandemotion whenOscarplayed.Hewasbril¬ liant. He became my idol, I dreamed of owning a guitar to playlikeOscar.”
"One day, I must have been five, my uncle never took me walkingintown.Hewasalong¬ shoreman, and maybe he was celebratingsomething,because onthisafternoonheandIwent walking.Whenwepassedapawn shopandsawaguitarhangingin the window, on sale for $18, Uncle Richard asked me if I wantedthatguitar!IsaidIdid, buttomakesure,myuncleonly puta$2depositontheguitarand
SEND CHECK TO: Portland Monthly 154MiddleStreet Portland. Maine 04101
STYLE
saidtherestwasuptomeifI reallywantedit.Itwasn’tmuch ofaguitar.Itwasabout1945... wartime, good materials were scarceforthingslikeguitars. Thatdidn’tmattertome.Oneof theguitarsIowntoday,a1965 Gibson Super 400, cost me $5,000.That$18guitarlooked justasgoodtomein1945.
"Ihadtoscuffletocomeup withtherestofthemoney.The nicklesanddimesImadeshining shoesliterallywentonthetable. MymothersaidIdidn’thaveto giveupmyearnings,becauseshe knewIwantedthatguitarmore thananything.ButIneverstopped helpingherfeedthefamily.I savedwhatIcould,butdayswhen itrained,peopledidn’twantto gettheirshoesshined.That’s whenIfoundasecondjob,inthe undertaker’s,astheassistantto Mr. Howard D. MacGill. He taughtmethefuneralprofession fromAtoZ;hepaidme75cents aweek.
"At that time every Wednes¬ day night from 11 to 12 was AmateurNightinHarleminthe Apollo Theater. There was one actthatstruckmyfancy.Itwasa man named T-Bone Walker. He didtrickswiththeguitarlike ChuckBerry,swingingtheguitar behindhisheadtoplay....The crowd loved it. Beebop and rhythm-and-blueswerebecoming popular,andmusiciansandthe audiences were going in for gimmicks.Ireallywantedtosit downandplayassweetandmel¬ lowasOscarMoore,andIkept workingonthat,butinthemean¬ timeIbecameanacrobatwithmy guitar,likeT-Bone.
"Going from shining shoes down on my knees backstage, I wonfirstprizeinAmateurNight intheApollo.Outofthatcame anoffertojointheband.Itwasa sextetcalledJoeMorrisandhis Calvacade of Blues. We played everymajorcitycoasttocoast, travelingina Flexible bus.Iloved thoseyears—aboutsixyearsI performedwithJoeMorris.
"Afterleavingthebandfulltime,IdidwhateverIcouldfind to do that would pay and that wouldkeepmeclosetomusicand offtheroads.Iwaitedtablesin fineclubsinLosAngeles,and then back in New York, clubs wherethegiantsofthetimewere playing,orwheretheyhungout aftertheyfinishedtheirgigs. When George Benson first came to New York as an unknown youngguitarist—thiswasbefore hewassingingatall—Ihadto stopworkwaitingtablestowatch him perform. He was a monster ofatalent,andataveryyoung age.Iwouldsmugglesandwiches forhimoutoftheclubkitchens sohecouldeatforfree,andtimes Iwouldtellhim,'George,some¬ thing very good is going to happentoyou.’
"When George Benson first came to New York as an unknown young guitarist, I had to stop work waiting tables to watch him perform. He wasamonsterofatalent, andataveryyoungage.I would smuggle sandwich¬ esforhimoutoftheclub kitchenssohecouldeat forfree...”
"Duringthe50sand60s,music and nightlife were changing. Thismagicthingwhichhadits heydayinthe30sand40s,Charlie ParkerinBirdland,Ellingtonin RadioCityMusicHall,theKing Cole Trio in Loew’s Theater, DizzyGillespieintheRoxy,Billy HolidayinCarnegieHall,people
STYLE
gettingdressedup,fillingevery club,drinkinginthemusic,that diminished. Who knows why? Generallyspeaking,postwaratti¬ tudesweredifferent....Every¬ thingbecamefaster-paced,atten¬ tionstayedintheirlivingrooms withtheirnewtelevisionsin¬ steadofcomingouttotheclubs liketheyhadbeforethewar.One byonethegrandoldtheatersand clubsstartedcomingdown.The wholetoneofthecitieschanged. NewYorkchanged.Iamforever gratefultohavebeentherebrush¬ ingshoulderswiththegiantsof jazz.Atthetime,wedidn’tthink itwouldeverend.Itwastoogood todie.Butmostofthosegreat artistsaregone,andnoonefilled theirshoes.Thankfully,wehave thetracestheyleftus...original recordings,Duke’sautobiography, whichIcontinuallyrereadforthe encouragement it gives me. To think I was physically in the midstofallthatcreativeenergy andgenius!”
Wnat prompted Mollineaux to leaveNewYorkCity?Thefading musicscene,adeskjobwithUni¬ tedArtists,sharingaclassyChel¬ seaapartmentwithcockroaches, the decay in New York in gen¬ eral.Mollineauxreflects,"Iloved theoldNewYork.TheHarlemI trew up in was a proud neighorhood.Canopiesstretchedout over the apartment entrance stairways; property was taken careof;peopledressedsharpand werefriendly.FatsWallerlived around the corner from us on 134th Street. I attended P.S. (Public School) 89, and then Frederick Douglas Junior High withauthorJamesBaldwin.Cha¬ rlesRangel,DemocraticCongress¬ man from New York, and I were inclasstogether.HeandIusedto throwspitballsacrosstheroom atoneanother.Harlemwasnota placetobeashamedofinthose days.Itbreaksmyhearttoseethe olastreetsIknewasakid.It’sas if a war happened and no one cares.It’sacryingshame.”
Mollineaux was attracted to Portland while on vacation in 1973-Incontrasttocitydemea¬ nor,thesmiles,theeyecontact, andthe'goodmornings’onthe streetsofPortlandseemedgen-
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uineandrefreshing.Hepulledup his stakes in New York and moved to Maine.
MOLLINEAUX’S firstjobinPor¬ tlandwasteach¬ ingguitarfora studio called MusicAssociates,upstairsand rightnextdoortothestudiohe now owns. There were two owners,afewdozenstudents(his firm now has over 300), and a leakyroof:"Whenitrained,it rainedalloverourparade,small asitwas.”Still,itwasajob,anda few years down the road, it becamearealopportunity.One ownersoldout,thenthesecond wantedtoleaveaswell.Sensing thatMollineauxwasgoodforthe business,andwishingtohaveit carryon,heoffereditforsaleata good price. What Mollineaux boughtwasessentiallyaleasefor thetinyupstairsstudiospaceand anenrollmentofabout20stu¬ dents.
Thatwas12yearsago.Molli¬ neauxhascarriedonnearWood¬ ford’s Corner, moving to the streetlevelof635ForestAvenue in 1981. Businesses have come andgonealongtheMiracleMile around the Guitar & Drum Workshop. More than several musicstoreshavearrivedinPor¬ tland since the Workshop came under Mollineaux’s command. Nevertheless, every year more aspiringmusiciansseekoutales¬ sontimeslotwithoneofthepres¬ tigiousstaffattheWorkshop. Theyfilterin,guitars,bassgui¬ tars in hand. Ever-increasing numbers come to study percus¬ sion.Severalyearsago,respond¬ ingtodemana,Mollineauxadded a piano/keyboard department. Advertisinghasbeennominal.In theearlydays,flyersongrocery¬ storebulletinboards,adsinthe telephonedirectory,andlater,an occasional ad in the shopping papersandveryinfrequentlyona TVbroadcastforJuniorAchieve¬ ment,andanotherfeaturebroad¬ castperformingonpublictelevi¬ sion.Ialsogainedsomevisi¬ bilityasaninstructoratthe UniversityofM...neforayear, teachingthereearlyinthemorn¬ ing before opening my shop at
STYLE
11.Then,afterI’dlockupinthe evening,I’dteachadulteducation classes in Gorham and West¬ brook.Idon’tdothatnow.Itwas duesthathadtobepaidwhenwe werelittleknown.Nowitseems wordofmouthhasgonetowork forus,andthere’sallIcanman¬ agerighthere.
Retail sales have become a vitalaspectofthebusiness.Mol¬ lineauxeasedintotheretailrole as a service to the students, initially.Firstitwasjustafew lessonbooks,thenguitarpicks andstrings.Today,virtuallyall his students’ musical needs —
"ItwasasextetcalledJoe Morris and his Cavalcade of Blues. We played every major city coast to coast,travelingina FlexibIe bus. I loved those years — about six years I performed with JoeMorris.”
instruments, accessories, and amplifiersincluded—canbemet underthesameroofastheirles¬ sons.Mollineauxdidnotdream that the lessons would ever generateretailsales,buthefound thattheoppositeisequallytrue. Salesfrequentlybringhimnew students."That’sgood,"Molli¬ neaux reflects, ' because the primary business — the reason we’rehere—istoteach.We’ll alwaysbeheretoteach.Weare purposefully a serious musicteacningestablishment. "I’manewstudentmyself.I’ve recentlytakenupthebassguitar. WithtnedeathofOscarMoorea fewyearsback,sadly,justayear afterheandIbecameveryclose friends...afterallthoseyearsof meadmiringhimfromafar...I decidedtolookforanewmusical challenge.I’morderingmyselfan uprightbass,aCzech,onwhich I’lllearntobow.Thenextstep willbetostartperformingonce more. I’m looking forward to playing with a group of musi¬ ciansagainprofessionally.”
It’s an impressive group of musicians’ photographs lining thewallsinthereceptionareaof the Guitar & Drum Workshop. Many of them are autographed withpersonalmessagestoVai. One can name any one of hundreds of musicians of note duringthejazzera,andMolli¬ neaux will tell you who they playedwith,thesongstheymade popular,andthedistinctiveele¬ mentsoftheirstyle.
"You know, a person must not liveinthepast,butIneverwant toforgetthattimeofmylife.I collectremindersoftheera—art decopiecesoffurnitureandart; model replicas of automobiles from the 30s and 40s. I have about 115 scale-model cars — three Dusenbergs, four Rolls Royces,twoCitroens,twoBugat¬ tis; nothing more recent than 1950,exceptone1957Chevrolet. Ididn’thavemoneyforanykind ofmodelwhenIwasakid,but nowit’sanambitionIhave,to haveaplacetodisplaymycollec¬ tion.Ialsocollectmovies—the classics,intheirclassicform— cartoons,andoriginalrecordings. Ihavehundreds,includingmany thatarerareandhardtofind.”
One can’t help but wonder, thinkingabouthismusicalback¬ ground,ifMollineauxmustnot flinch when confronted with a studentwhogetsmuchofhisor her musical ideas from MTV. Thequestionbringsasmile,but notahappyone.
"Sometimes I more than flinch.Thatquestionbringsto mind a sad event — a recent event. A young boy was coming inherewithhiseyealwaysonthe sameguitar.Itwasabeautiful instrument.Isawhimadmiring itonmorethanoneoccasion.He toldmehewassavingtobuyit— collectingdepositsonbottlesand cans,doingoddjobs,whathave you.Eventuallycamethehappy dayheboughttheguitar,atanice discount,becauseIsawhowit was with him and this guitar. Fourdayslater,hebroughtthe guitarbacktome,infivepieces. Hehadsmasheditthefirstday he took it home, trying some trickhesawonMTV.”
NewTrends Toward Customer Satisfaction
LaserJet
Areprofitability andcustomersatisfac¬ tion mutually exclu¬ sive? Do you have to sacrificeoneforthe other?Theanswerstotheseques¬ tions are among the most funda¬ mentalonesconfrontinganentre¬ preneur.Themajorityofbusinesses don’tdoeither.Theaveragereturn oninvestedcapitalintheUnited Statesis11percent,andlevelsof customersatisfactionareatanalltimelow.Thereasonprofitandcus¬ tomersatisfactionarebothlowis that they are not managed in an integrated way. Monday is profit day,Tuesdayefficiencyday,Wed¬ nesdayfault-findingday,Thursday sellingday,andthen,TGIF(Thank Godit’sFriday).Thedaysaren’t managedholistically.Manybusiness peoplehaven’tgottheiracttogether. Thefunctionofabusinessistofind, satisfy,andkeepcustomers.Ifthis functionisn’tdonewell,peoplewill quitshowingupandtheobjectiveof abusiness,tomakeaprofit,will neverbeachieved.Somerecentbus¬ inessfailuresinPortlanddemon¬ stratethisvividly.Therestaurant industryprovidesausefulmodelto learntheseprinciplesfrom.It’s something everyone knows some¬ thingabout—mostpeopleeatout. Inarecentstudyitwaslearnedthat themajorreasonpeopledon’tre¬ turntoarestaurantisunsatisfactory, unpleasantservice.Foodqualitywas thesecondcauseofnotgoingback. Appearanceandcleanlinessofthe| placewasthird.Pricewasfourth. 1
Thefailurerateofrestaurantsis amongthehighestofanysectorin our economy — ask any banker. Restaurantsdon’tfailbecauseof pressuretochargelowprices.They failbecauseofindifferentservice, sloppy housekeeping, and poor¬ qualityfood.Thissituationisn’t limited to restaurants, however. Failuresinallothersegmentsofour ecenomy,i.e.,hardgoods,softgoods, andservices,aremostlyforthesame reasons.It’seasytoobserverestau¬ rantfailurebecauseofpublicexpo¬ sure,buttheviolationofsoundprin¬ ciplesinotherbusinessesproduces thesamenegativeresult.Theonly differenceis,theseareoftennot publiclyobvious.Acommonthread runsthroughthesefailures.Only about1outof10personalbusiness interactionsispleasant.Whenwas the last time you had fun buying something? What percentage of your purchases provide pleasant experiences?Ifyouneededhealth care,wereyoutreatedbykind,car¬ ing people? Did government em¬ ployeestreatyouwiththerespect thatyou,whopaytheirsalaries, deserve?Tohaveagoodexperience youneedtointeractwithapleasant person.Forapersontobepleasant, heorsheneedstoworkinapleasant place,withacheerful,decentboss. Mostemployeeswanttotreatcus¬ tomers with uncommon courtesy andhaveapleasantexperiencein theprocess.Whywouldn’tthey?But iftheirworkingconditionsarepoor anddirty,iftheyseemanagerscut¬ tingcornersonqualityandareindif¬ ferenttokeepingdeliverypromises, thentheybecomedispirited,lethar¬ gic,andsometimesdownrightnasty. They’realienated.Thelargestsingle causeofemployeestressintheUni¬ tedStates,asmeasuredbytheAmer¬ ican Management Association, is frombeingrequiredtocompromise ethical(rightversuswrong)princi¬ plesassociatedwithqualityandser¬ vicetokeeptheirjobs.Ifyouwantto beasuccessfulentrepreneurand/or manager, and join the ranks of L.L.Bean, Hannafords, and Mercy Hospital, the task is simple and inexpensive.Sethighstandardsand treatyouremployeeswell.They’ll treatyourcustomerswell.Thecus¬ tomerswillcomebackandtelltheir friends.You’llbeabletochargefair pricesandmake30-percentreturn
oncapital,whileyouout-perform traditionally managed businesses floundering on the edge of bank¬ ruptcy.
Profitandcustomersatisfaction arenotmutuallyexclusive;youcan’t have one without the other. You can’thaveeitherwithouteveryone intheorganizationbeingturnedon and committed to excellent achievement.Accomplishingthisis theprimaryleadershipresponsibil¬ ity.
Anthony Pearson isPresidentofOrganiza¬ tionalDevelopmentAssociates,Inc.,aScarbo¬ rough,Maine-basedinternationalmanagement educationcompanywhichspeqcializesinleader¬ shipprinciplesandvalues,ethics,teamwork,stra¬ tegicplanning,marketing,customersatis¬ faction, and profitability improvement.
Today,CongressStreetisstill evolving.Inthewakeoftheappear¬ ance and challenge of South Por¬ tland’sMaineMallinthe1970sand theriseoftheOldPortExchange withitsspecialtyshops,theimageof "downtown” is being reexamined. Duringthisperiodofreconsidera¬ tionthereisauniqueopportunityto takestockofthetremendousresour¬ cesandqualitiesCongressStreethas tooffer.Eachbuildinghasastoryto tellaboutachapterinthegrowthof thestreet.Thereisclearlyroomfor change,fornewchapters,butalsoa new appreciation that preserving tangibleremindersofthepastgives meaningandrichnesstothepresent.
Twentyyearsago,theAustral¬ iansrealizedthattoexpandtheir exportmarketstheymustproduce tablewines,whicharethewines most in favor throughout the world,astheyaccompanyfood.
"HiLisa.Igotaproblem.” Lisa looked her up and down, checkedoutthestressed-leather bomberjacketovertheredItalianknit
dressandthehighheels—Roxanne’s actressoutfit.
"Problem?”
”1haveanimportantinterview. Theywantyoung,reallyyoung.Pun¬ kish.”Apleadingexpressioninched over her face. "I was hoping you couldsqueezemein.”
Lisacouldn’thidehershock.The woman who had worked on her boy¬ friend,wornStevedownuntillast Fridayhesleptwithher,wasstanding atthecounteraskingforafavor.
Whataditz,Lisathought,whatthe helldidSteveseeinher.Astrange excitement moved through Lisa’s blood.Sheturnedandtookherplace behindherchair.
”1gottenminutes,”Lisasaid,"no shampoo.”
Roxanne sat down in the chair. "You’retheexpert.Makeityoung,but smart.Itrustyou.”
ThescissorsinLisa’shandfelt
heavyandterriblysharp.Theexcite¬ ment that pounded in her chest became clear to her now -it was power.ShehadRoxannedefenseless inthechair.Shecouldmurderher.She couldruinherhair.
"In Maine we don’t talk about nothing...Look,youwantyoung,I’ll glueupthefrontandrazortwolines overtheears.Keepitlongontopso youcansweepitdownifyouhaveto playolder.”
OLD PORT — Exquisiteprofessional officesuitesinhistoricWoodmanBuild¬ ing. Shared receptionist, conference rooms,photocopier,kitchen,etc.Call Dawn Fritzson, 773-5651.
ARE YOU LONELY andcrying? PsychictotherichandfamousSandra Jones.Helpwithlove,money,health, business.Telephoneanytime.(615) 986-4305.
AND ROLLING THUNDER — RafttripsontheKen¬ nebec, Penobscot, and Dead Rivers. Rolling Thunder River Company, The Forks, Maine, 04985. (207) 663-4441.
DIAMOND RING canbeusedfora wedding ring, an engagement ring, a friendshipring.Whitegoldbandwith5 diamonds across the top. A perfect Valentinegift.Retailsfor$275;will sacrificefor$175orbestoffer.Call Susan at 773-0606.
FOR SALE: V1LO CLARINET in verygoodconditionandperfectforany studentmusician.$150.Call829-3030 after5p.m.
LOOKING FOR alovedlow-mileage used car — 1980 or newer — Saab, Volvo, Subaru, Mazda, Audi or open tosuggestions.Willingtogiveyour well-treatedcaranewhome.WriteBox #102, Portland Monthly Classifieds, 154 Middle Street, Portland, Maine 04101._
LEGAL RESEARCH. Law school graduatewilldoresearch.$20/hour. 797-7235.
USED KAYPRO 2X wanted. Box #109, Portland Monthly Classifieds, 154 Middle Street, Portland, Maine 04101.
BARBARA DUFF, Perian Haslam, and Linda Frechette, theorganizingcom¬ mitteeforthenew PortlandChapter of Maine Media Women, meetto planthatgroup’s nextgathering. Forinformation, contact Linda Frechette at 775-1059.
SKATING STARS Dorothy Hamill, Scott Hamilton, Lea Ann Miller, and William Fauver,son of Gorham resi¬ dent Bill Fauver, willglide intothelightsoftheCumber¬ land County Civic Center on Friday, November 20, for Stars on Ice, an ice-show extravaganza.
EVERYBODY’LL BE DRAGGING THEIR KIDS TO thedueling Nutcrackerproductionsdeuxingitoutinthemetropolitanarea thiswinter.First, The American Ballet East productionjumps intothering,featuring Glenn Terry and Dyana Richardson performing“ArabianPasde-Deux"intheirNovember27-28 idyllatPortlandCityHallauditorium.Fansofthisspecialsea¬ sonalspectacularcanalsotoweldownandtakeintheballeton December4-13,whenmime Tony Montanaro andthe Portland BalletCo., inconjunctionwiththePortlandSymphonyOrches¬ tra.perform“TheNutcracker"inBiddeford'sstriking City Theater.
RHONDA FARNHAM
OLYMPIC-TRIALS-BOUND Bruce
A Ellis, of Exeter, New Hampshire, ®crossesthefinishlineoftheCasco Bay Marathon in2:21:04,thebest finishingtimesince1981,inadriv¬ ingrain.
There’snoendtowhatthe1987LindalCedarHomesPlanbookcandoforyou.It’s apicturebook.z\workbook.Areferencebook.It’sthemostcomprehensivevolumein thehistory’ofcustomhomeplanning.Andit’syoursforonly$10. Write,callanduseMasterCardorVISAorstopbyandvisitour MODEL HOME on LogCabinRoad.Weareopen7day'saweek.The1987LindalPlanbook.It’severything you'vedreamedof.Andeverythingyou’veyettoimagine. l-(207)967-3179
