Tuomo Seppänen

Tuomo tip-toes for tiny tots

To make customers happy, few things beat good service. Especially if it involves sleeping children.

TUOMO SEPPÄNEN TRANSPORTS parcels in Brahestad in the Finnish region of North Ostrobothnia. His distribution area is large: he drives over 300 kilometers daily and at most has had 91 deliveries in one day. However, working in rural areas has its advantages.

“You quickly learn the routines of repeat customers in a small town”, Tuomo says. “If there is a pram outside, I usually leave the parcel by another door of the house or at an agreed place in the yard, porch, or shed.”

This simple but kind gesture has not gone unnoticed by customers. A recipient wrote in the PostNord app: “It’s great when the same driver delivers. It means I know in advance that he won’t wake my little one!”

“You save a bit of time in each place when you’ve learned people’s habits, which makes your visits faster and easier”, he says.

TUOMO HAS been delivering parcels for PostNord since the end of 2019. He says the work can be quite challenging at times:

“In the winters when it’s minus 30 degrees, changeable weather and dark in daytime, it’s not that much fun. Our colleagues in the south would probably be astounded if they were forced to drive in those conditions. But somehow you still manage and the workdays go quickly.”

Tuomo enjoys his work and perhaps the positive reviews of his customers can warm his heart on the coldest winter days.

“It is of course nice to get that kind of feedback”, he says. “You always try to do everything in the best possible way.”

Tuomo Seppänen

Position at PostNord:

Courier van driver for PostNord’s transport partner in Brahestad, Finland. Closest colleagues: “Hannu Järvelä and Niko Luokkanen. But also the other drivers and distributors you chat to when loading up in the morning.” ABC@POSTNORD

Are you good at giving that little something extra? Or do you know someone who is? Please let us know at peopleby@postnord.com