Moving mountains for our clients.

We believe that the better prepared you are for all the little details, the smoother and more relaxing your holiday will be once you arrive in your chosen resort. Over the years we have honed our approach and developed an experienced and capable Client Concierge team who have a detailed knowledge of our properties and resort partners, meaning you can trust our recommendations and advice as we plan and prepare for your departure.

For those travelling with us for the first time, it is hard to anticipate all the services and options available to you, so we take time to really understand your requirements. This will be achieved through a thorough hand-over from your travel consultant who has prepared your holiday and an introductory phone call from our Client Concierge team who will talk you through and explain our services and the many options available.

MYPB APP - YOUR HOLIDAY AT YOUR FINGERTIPS

You will be taken through the daily schedules for each of your children, recommended dining options, ideas for activities and other experiences you may wish to enjoy, as well as how our in-resort teams will interact and support you on a daily basis. Once all your arrangements have been secured, you will be given access to your personalised MyPB app, where all the details about your holiday are presented. With daily schedules, detailed information on the children’s programmes, contact information for your resort manager and in-app messaging, allowing you to seamlessly message with our team for last minute queries. New for this season, we’ve even created a MyMemories section so you’ll receive photos of your children from their time in our clubs throughout the week.

Powder Byrne Ski Butler Service

For clients skiing in our winter programmes, we offer our exclusive Ski Butler service which ensures that you will hit the slopes as quickly and seamlessly as possible. This dedicated service means that Powder Byrne will have your ski passes and all your ski equipment ready upon your arrival to avoid unnecessary delays. The service also includes the complimentary replacement of any lost or stolen ski passes when notified immediately so that we can help make alternative arrangements for you. The service is fully wrapped with a member of our team waiting to greet you each morning in your ski boot rooms to assist with your boots and equipment before accompanying you to the slopes.

Before you travel, our Client Concierge team will liaise with you regarding your preference for ski hire equipment and gather the necessary information such as height, weights, boot size, and abilities for each family member. We work with the best equipment providers who have the latest and widest choice of skis, snowboards, boots, and safety equipment available. Your family will be hosted by Powder Byrne through the collection of your rental equipment to avoid any hassle. Furthermore, your resort team will collect, check and prepare your ski passes and present them to you upon arrival so that you avoid any long queues at the ticket office. If you are bringing your own skis, please inform us if you would like us to arrange any servicing before your first full day on the mountain. We can also help your family with any additional ski clothing or accessory shopping requests.

SEAMLESS SERVICE FROM OUR IN-RESORT TEAMS

The dedicated service you enjoy from our Client Concierge team continues once you arrive in resort, as our local team will have been through a thorough hand-over in preparation for your arrival so nothing is missed. You’ll have a dedicated contact who will meet you each evening with daily feedback about your children’s progress, with information from instructors and our staff who are accompanying them. They will run through plans for the following day and any adjustments or support you might need, and can make local reservations and bookings for you.