Wednesday 13th January 2016
*** IMPORTANT SAFETY INFORMATION: IMMEDIATE ACTION REQUIRED ***
RECALL OF SHIMANO REAR WHEEL ROLLER BRAKES
Picture 1, the BR-C3000-R, Rear
Picture 2, the BR-C3010-R, Rear
Picture 3, the BR-C6000-R, Rear
Picture 4, example of type marking
Dear Dealer, Shimano has identified a potential safety issue involving BR-C3000-R, BR-C3010-R and the BR-C6000-R rear wheel roller brakes. Shimano has discovered that some of the affected rear wheel roller brakes can suddenly lose their braking power even when assembled correctly. To date there have been no reports of incidents. However, as all Shimano products should meet the highest industry standards and in the interest of putting the safety of its consumers first, Shimano voluntarily decided to undertake a recall of the affected roller brakes. The affected brakes have been fitted to new bicycles assembled by many different bicycle brands, and in some cases sold directly to dealers as component parts.
For further information and news concerning this recall please visit the Shimano website www.shimano-eu.com.
PRESS RELEASE The affected roller brakes are only those with the following production codes: NG, NH, NI, NJ, NK and NL. Roller brakes with production codes OA, OB, OC, OD etc. are not subject to this recall. Affected rear wheel roller brakes that are marked with a white dot (see picture 5) have already been checked by SHIMANO and are also not subject to this recall.
Picture 5, white dot marking
Production code “NK� = N means 2015 = K means November NG, NH, NI, NJ, NK and NL are affected
Picture 6, display of product model (BR-C6000-R) and production code (NK)
Roller brakes for front wheels are not affected. Action required by you Please check your stock immediately and stop selling any bicycles that are equipped with the affected roller brakes. Please also check your stock of components and isolate any affected rear wheel roller brakes currently held by you. If you have a record of customers who have been supplied with bicycles fitted with an affected rear wheel roller brake, please contact them directly to ask them to stop using the bicycle with reference to the attached press release. SHIMANO will inform you as soon as possible regarding the further handling of this recall (e.g. as regards rework and replacement). SHIMANO will also communicate this recall through the media as soon as possible.
For further information and news concerning this recall please visit the Shimano website www.shimano-eu.com.
If you have any questions, please do not hesitate to contact your local Shimano distributor. For contact details and further information and news concerning this recall please visit the Shimano website www.shimano-eu.com. We wish to thank you for your co-operation and apologize for any inconvenience. Best Regards, Shimano Europe B.V.
For further information and news concerning this recall please visit the Shimano website www.shimano-eu.com.