Clay Center Presbyterian Manor
Grateful for great reviews! MARCH 2022
Clay Center Presbyterian Manor receives customer experience award Clay Center Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2022 Customer Experience Award™. Qualifying for the award in both assisted living and health care, Clay Center Presbyterian Manor displays a continued dedication to providing Best in Class senior healthcare services.
Independent living cottage residents Arlan and Arlene Habluetzel gave a lovely Pinnacle review, and it warms our hearts to hear what they had to say! Under the “areas appreciated” segment, Arlan and Arlene said of Clay Center Presbyterian Manor, “we thought it was the best place to stay over all of them.” They also went out of their way to acknowledge staff who have been especially helpful to them.
2022
“The COVID-19 pandemic has brought many challenges to senior living,” said Edward Bernacki, interim executive director. “Receiving this award because of the confidence our residents and their families place in our ability to carry out our mission to provide quality senior services guided by Christian values is a tremendous honor for our team.” Throughout its 54-year history of serving the community, Clay Center Presbyterian Manor has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2021, a sampling of Clay Center Presbyterian Manor’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Clay Center Presbyterian Manor in specific categories. Every month, Clay Center Presbyterian Manor has gathered its real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary. By qualifying for the Pinnacle Customer Experience Award™, Clay Center Presbyterian Manor has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average. Clay Center Presbyterian Manor assisted living residents and their families rated the community in the top 15 percent for activities, cleanliness,
Customer experience award – continued on page 2
“I want to recognize Julie, who is in the bookkeeping department and is really good,” they wrote. “I want to recognize Gale Fowles, Craig Easterbrook, and Jake Newmeyer in maintenance. They are excellent and can do anything. They are all good.” Arlan and Arlene also said they feel they have plenty of transportation to get back and forth to do shopping and make appointments. “We have recommended them (Clay Center) to many folks and did so the other day,” they wrote. “I would tell them it’s a nice place to live. Most important to us is that we live in independent living, and they allow us to be independent, and if we need them they are there.” Here at Clay Center, we’re thrilled to hear reviews like Arlan and Arlene’s. Choosing a retirement community is a big decision and one that can be filled with anxiety.
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Get the latest on visitation and COVID-19 at our campus at ClayCenterPresbyterianManor.org/covid-19.
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Customer experience award – continued from page 1 communication, overall satisfaction, personal care, response to problems, safety and security, meeting transportation needs, demonstrating dignity and respect, and willingness to recommend to others.
Review – continued from page 1 The Habluetzels said the decision was a difficult one to make, especially due to the amount of items they had collected over the years. However, after giving away or selling unnecessary items, they realized that they didn’t miss anything.
The couple shared that they like the peace of mind that comes with the fact that, when something breaks or bad weather comes, they don’t have to worry about making repairs or shoveling a driveway. u
In addition, health care residents and their families rated the community highly for communication from the facility, demonstrating dignity and respect, dining service, meeting individual needs, laundry service, overall customer experience, overall satisfaction, professional therapy services, response to problems, and willingness to recommend to others. A customer satisfaction measurement firm with more than 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 U.S. states, Canada and Puerto Rico. Clay Center Presbyterian Manor has served Clay County since 1968 with independent and assisted living, long-term care, and short-term rehabilitation. Learn more at ClayCenterPresbyterianManor.org. For questions about Clay Center Presbyterian Manor, contact Dani Kuhlman at 785-632-5646 or dkuhlman@pmma.org.u Like us on Facebook to stay updated on news and events.
Community Matters 785-632-5646 u Fax: 785-632-5874 924 Eighth St. Clay Center, KS 67432-2620 ClayCenterPresbyterianManor.org
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COMMUNITY MATTERS | March 2022
is published monthly for residents and friends of Clay Center Presbyterian Manor by Presbyterian Manors of Mid-America, Inc., a not-for-profit 501(c)(3) organization.
To submit or suggest articles: dkuhlman@pmma.org Dani Kuhlman, marketing director Amy Hoch Altwegg, executive director
OUR MISSION: To provide quality senior services guided by Christian values.
Clay Center Presbyterian Manor | A PMMA COMMUNITY
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Learn how to ‘Sit and Be Fit’ For activities director Anica Tholstrup, few things are more important than working to maintain and improve residents’ physical health. One of the best tools at her disposal is the Sit and Be Fit class, which includes a number of simple, low-stress exercises that serve to improve residents’ strength and flexibility. These skills allow them to remain independent and free to enjoy daily life. “Our Sit and Be Fit classes are one of our most popular activities,” Anica said. “I stress to our residents how important it is to exercise on a regular basis. Exercise has been proven to prevent disease, lower the risk of falls, improve mental health and well-being, and improve cognitive function. It also helps strengthen social ties. Our residents love coming out, not only to exercise, but to visit with their friends and catch up on the gossip.”
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COMMUNITY MATTERS | March 2022
Anica Tholstrup
Helen Thurlow enjoys Sit and Be Fit.
Donna Girton stretches her shoulder during Sit and Be Fit.
Dorcile Moon builds strength with hand weights.
Karen Gilbert participates Marilyn Thomas uses a in Sit and Be Fit. band for resistance.
Exercises such as the wide leg squat, the standing leg curl and knee extension help maintain flexibility and range of motion in the legs. Bicep curls, overhead press and seated rows help
maintain arm strength. On page 3 we’ve included a few examples of exercises you can do on your own, but you’re always welcome to ask Anica about how you can benefit from her Sit and Be Fit classes! u