Clay Center Presbyterian Manor
MAY 2020
Local students share artwork with residents Clay Center Presbyterian Manor residents recently enjoyed a “private viewing art show.” A few local “littles” wanted to spread sunshine and love to our residents by bringing artwork up for them. For everyone’s safety, the
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Clay Center Presbyterian Manor Receives 2020 Customer Experience Award from Pinnacle Quality Insight Clay Center Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2020 Customer Experience AwardTM. The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Clay Center Presbyterian Manor received the award for assisted living and skilled nursing. Pinnacle Quality Insight, a customer satisfaction measurement firm with more than 24 years of experience in postacute healthcare, conducts more than 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 states, Canada and Puerto Rico. Over the course of 2019, a sampling of Presbyterian Manor’s residents and their families participated in monthly telephone interviews that include open-
Customer experience Our private artshow created by special young people.
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Customer experience – continued from page 1
2020 ended questions, as well as the opportunity to rate Presbyterian Manor in specific categories. “The Customer Experience Award affirms our staff’s dedication to our mission – to provide quality senior services guided by Christian values,” said Christian Gilbert, executive director. “This award reflects our residents’ satisfaction with our efforts to live out our mission.”
Clay Center Presbyterian Manor scored in the top-15 percent in overall satisfaction, willingness to recommend to others, overall customer experience, variety of foods and menu choices, cleanliness, response to problems, dignity and respect, communication, activities, and meeting transportation needs on assisted living surveys, and skilled nursing residents gave the
community high marks in cleanliness and laundry service. Through Pinnacle Quality Insight’s monthly phone surveys, Clay Center Presbyterian Manor has gathered real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing a 52-year emphasis on ensuring the individual needs of every resident are met. u
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CLAY CENTER Presbyterian Manor
785-632-5646 u Fax: 785-632-5874 924 Eighth St. Clay Center, KS 67432-2620 ClayCenterPresbyterianManor.org
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COMMUNITY MATTERS | May 2020
Community Matters is published monthly for residents and friends of Clay Center Presbyterian Man16or by Presbyterian Manors of Mid-America, Inc., a not-for-profit 501(c)(3) organization.
To submit or suggest articles: clrice@PMMA.org Christian Gilbert, executive director Christi Rice, marketing director
OUR MISSION: To provide quality senior services guided by Christian values.
Local students – continued from page 1 artwork was hung on the outside of the front windows, alongside photos and information about the artists. Residents came out for private viewings of the pieces created by some very special young people. The show was a gift from these wonderful children and their families. Thank you for thinking of us here at the Clay Center Presbyterian Manor. u
5 year ol his ne d Bryce We ll w pup py Wr er and his “b i g io” sh ley, an eet. d
sts” ow arti b n i a r tt “ The and Pra , e t l o H ets Neelly, bio she ’s n e k i es Tadd messag l a i c e p with s rese of our nd to som a ho they w s t n e d gone i ily have m a f r i the , and ch with r u h c o t bor. st neigh a p a n eve
Clay Center Presbyterian Manor | A PMMA COMMUNITY
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CLAY CENTER Presbyterian Manor 924 Eighth St. Clay Center, KS 67432-2620 RETURN SERVICE REQUESTED
OUR MISSION: To provide quality senior services guided by Christian values.
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30th annual Presbyterian Manor banquet postponed Clay Center Presbyterian Manor’s Pasta with a Purpose, the 30th annual Good Samaritan dinner and silent auction, has been postponed due to the novel Coronavirus 2019 emergency. The event is tentatively scheduled for June 10 at the United Methodist Church Family Life Center, 921 Fifth St. The event is such a critical part of our fundraising efforts to assist residents who have outlived their financial resources. The Good Samaritan Program continues to support residents who have outlived their financial resources through no fault of their own. To learn how you can help or donate to residents during the COVID-19 crisis, go to Giving.PresbyterianManors.org. For more information, contact Christi Rice at 785-632-5646. u
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COMMUNITY MATTERS | May 2020