Emporia Presbyterian Manor
OCTOBER 2019
Emporia Presbyterian Manor receives 2019 Customer Experience Award from Pinnacle Quality Insight Emporia Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience Award™.
Bob Doudican
Of all of Bob Doudican’s achievements, family comes first From traveling the world to his involvement in the Emporia community, resident Bob Doudican has experienced a number of accomplishments. But his family is what he’s proud of most of all. Bob and his wife Ann have lived at the Emporia Presbyterian Manor for a couple of years, but their connection with our community goes back much longer—Ann was always very involved with Presbyterian Manor before serving on the mission committee, which she did before moving here and continues to do so. The Doudicans have three children, Bobby, Barbie and Becky. Bobby owns a local, well-known BBQ restaurant, “Bobby D’s,” Barbie is a teacher in Emporia and Becky works for the local Department for DOUDICAN - continued on page 2
The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Emporia Presbyterian Manor received the award for independent living and skilled nursing. Pinnacle Quality Insight, a customer satisfaction measurement firm with more than 23 years of experience in post-acute healthcare, conducts more than 150,000 phone surveys each year and works with more than 2,700 AWARD - continued on page 2
Emporia Presbyterian Manor | A PMMA COMMUNITY
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partake in the event.
Children and Families. Between them, Bob and Ann have seven grandchildren and 12 greatgrandchildren.
The parade used to be in front of the auditorium and before there were speakers to announce the event, someone would stand on every corner with a walkie-talkie to tell the crowd what was happening. Because the parade was religiously affiliated, there wasn’t a Santa Claus at the end.
While family is Bob’s pride and joy, coming in second of proud accomplishments is creating the parade we now know as Emporia’s annual Christmas parade. When his children were small, Bob had an idea to start a religiously affiliated Christmas parade downtown for his children to experience. He remembers calling all of the businesses the first year. He and Ann weren’t sure anyone would show up. The night before the parade there was such a crowd, everyone had come to celebrate and
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care providers in all 50 states, Canada and Puerto Rico. Over the course of 2018, a sampling of Presbyterian Manor’s residents and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Presbyterian Manor in specific categories. “The Customer Experience Award
Professionally, Bob has served on many boards in Emporia including Beef Fest and the Lyon County Fair. He also announced at many stadiums and events around town. His work as a representative for a printing equipment company sent him around the world. While he had an office in Stanford, Connecticut, he covered all of South Africa, Nigeria, Kenya, Morocco, Iran and Iraq, all over
affirms our staff ’s dedication to our mission – to provide quality senior services guided by Christian values,” said Susan Siepelmeier, executive director. “This award reflects our residents’ satisfaction with our efforts to live out our mission.” Presbyterian Manor scored in the top 15-percent for cleanliness, dining service and laundry service for skilled nursing, and independent living residents
the U.S., from one side of Canada to the other, Mexico, Australia, New Zealand, Europe, Russia, Japan, England, Ireland, Germany and Jamaica. Of all the places he traveled, Kenya was Bob’s favorite. Ann accompanied Bob on a number of his trips—and when she wasn’t racking up the frequent flyer miles, she acquired beautiful blankets made of fabric from Casa Blanca, Morocco, that Bob would bring home to her. Bob and Ann Doudican are a gracious couple who have given back so much to not only Emporia Presbyterian Manor, but also Emporia and Emporia Presbyterian church. We are so glad they are a part of our Presbyterian Manor family. ◆
ranked the community in the top 15-percent in meeting transportation needs. Through Pinnacle Quality Insight’s monthly phone surveys, Emporia Presbyterian Manor has gathered real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing a 33-year emphasis on ensuring the individual needs of every resident are met. ◆
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EMPORIA Presbyterian Manor 620-343-2613 ◆ Fax: 620-343-9195 2300 Industrial Rd. Emporia, KS 66801-6636 EmporiaPresbyterianManor.org
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COMMUNITY MATTERS | October 2019
Community Matters
is published monthly for residents and friends of Emporia Presbyterian Manor by Presbyterian Manors of Mid-America, Inc., a not-for-profit 501(c)(3) organizaton.
To submit or suggest articles: cstock@PMMA.org Susan Siepelmeier, executive director Crystal Stock, marketing director
OUR MISSION: To provide quality senior services guided by Christian values.
Why Walk to End Alzheimer’s? On Sunday, October 6, our community will participate in the annual Walk to End Alzheimer’s at the Lyon County Fairgrounds. This event is more than just exercise and camaraderie, it’s about providing support and hope. “Aside from supporting the Alzheimer’s organization that provides great services to the Emporia community and our campus here at Emporia Presbyterian Manor, we also desire to seek a cure for the disease and fund further research and development. We see the struggle
with Alzheimer’s first-hand and do all we can to support and love our residents and their families, but we also long for a day that Alzheimer’s is no longer a disease that impacts the folks we care for each day,” said Crystal Stock, marketing director at Emporia Presbyterian Manor. From education to participation, Presbyterian Manor goes the distance for this annual event. “Last year, we were honored with holding the flower representing an organization that wishes to support the mission of the Alzheimer’s organization, and we will continue
to provide this support in whatever ways we can. I personally serve on the committee for the Walk To End Alzheimer’s and help raise awareness for the walk as well as educate people on its importance and significance in the community. We sponsor the walk each year, and starting last year, we had a table on walk day where we offered education and support services as well as passed out sweet treats. We plan to do this again this year,” said Crystal. ◆
Upcoming events Mark your calendar for these upcoming events.
Sunday, October 6: Walk to End Alzheimer’s Lace up your walking shoes for the Walk to End Alzheimer’s at the Lyon County Fairgrounds. Wednesday, October 16: Flint Hills Senior Life Fair Join us for the Senior Life Fair at the Anderson Building, 2700 W. Highway 50 in Emporia. Saturday, October 19: 2019 Health Fest The Presbyterian Manor will have a table set up at the Flint Hills Mall. Thursday, October 31: Halloween Our annual trick-or-treat at the Presbyterian Manor will take place on Halloween. Join us as we hand out treats to the little goblins.
Date TBD: Pumpkin Patch Our fingers are crossed for good weather for our annual visit to the pumpkin patch. More details coming soon! Month of November: Free pie! During the month of November, we are offering anyone who sets up an appointment with Crystal Stock, with 24-hour notice, a free holiday pie. When you call to schedule your appointment, we will let you know the type of pies we have available.
Our table at Health Fest 2018. This event is always a great resource for information.
Monday, November 11: Veterans Day Breakfast Presbyterian Manor will host our annual Veterans Day breakfast starting at 7 a.m. This event is free for all veterans, spouses and widows of veterans. ◆
It’s always a treat to celebrate Halloween at Presbyterian Manor!
Emporia Presbyterian Manor | A PMMA COMMUNITY
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EMPORIA Presbyterian Manor
2300 Industrial Rd. Emporia, KS 66801-6636 RETURN SERVICE REQUESTED
Our Mission: to provide quality senior services guided by Christian values Like us on Facebook to stay updated on news and events.
Staff spotlight: Jessica Goodwin Since joining the staff at Emporia Presbyterian Manor eight years ago, Jessica Goodwin has moved up the ranks from dishwasher to her new title of chef/production manager. “When I was hired, I started out as a part-time server at night. As time went on, I just kept moving up—dishwasher, full-time server on dayshift, cook and then baker. I have done every position in the kitchen, and I’ve also done many catering events over the years. And now, here I am as the chef and it’s very exciting,” said Jessica. In her new role, Jessica is involved with computer work such as
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inventory, ordering and online training. She also manages the staff and daily operations. And she is involved in some exciting new projects on campus, too. “Right now, I’m working on a new, always available menu for the residents. It’s called 2300 Bistro—2300 because that’s the address of the Presbyterian Manor and Bistro is what we call the main dining room. Also, we are working on a new puree program,” said Jessica. Jessica loves to read “any and everything” and has a passion for learning — which she’s getting to do at work. “The Presbyterian Manor has given me the opportunity for growth.
COMMUNITY MATTERS | October 2019
I also have a great mentor who happens to be a chef and director— Johny Pawtary. I am learning a lot from him and hope to continue to grow,” said Jessica. At home, Jessica is a single mother of three amazing little girls, ages 7, 6 and 5. Congratulations on your recent promotion, Jessica! ◆