Fort Scott Presbyterian Village
The Hope of Easter APRIL 2020
Fort Scott Presbyterian Village receives 2020 Customer Experience Award from Pinnacle Quality Insight Fort Scott Presbyterian Village is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2020 Customer Experience AwardTM. The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Fort Scott Presbyterian Village received the award for assisted living. Pinnacle Quality Insight, a customer satisfaction measurement firm with more than 24 years of experience in post-acute healthcare, conducts more than 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 states, Canada and Puerto Rico. Over the course of 2019, a sampling of Presbyterian Village’s residents and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Presbyterian Village in specific categories.
We often think of Easter as a time of hope. Jesus is alive! Death is defeated. He is RISEN!! But how do we live a life of joy and hope when our world is turned upside down, and we’re uncertain what tomorrow will hold? The Bible tells us in Psalm 46:10, “Be still, and know that I am God; I will be exalted among the nations, I will be exalted in the earth.” It seems the first step for finding hope this Easter season is to stop and reflect on the love that is being offered to us every second of our lives. Jesus is with us, even when our loved ones can’t be. Jesus sees and knows our struggles and fears, and He walks with us through them. Matthew 28:6 says, “He is not here; He has risen, just as he said…” What life-changing, miraculous words! The grave could not hold Him. His LOVE overcame death. He rose again, victorious! And He loves and sees you, right where you are. And He is with you. Our Easter celebrations may look a little different this year, but take heart friends, our God is the same yesterday, today and forever (Hebrews 13:8). May we continue EASTER
AWARD – continued on page 2
– continued on page 2
Fort Scott Presbyterian Village | A PMMA COMMUNITY
1
AWARD – continued from page 1
EASTER – continued on page 1
“The Customer Experience Award affirms our staff’s dedication to our mission – to provide quality senior services guided by Christian values,” said Ginger Nance, executive director. “Our staff members take our Christian mission to heart, and this award reflects our residents’ satisfaction with our efforts to live out our mission.”
to look forward to celebrating Easter and our Risen Savior as we are reminded that no matter what we’ve been through in the past, what we’re facing today, or what uncertainties tomorrow may bring, Christ alone is our HOPE. He defeated death, He rose from the grave and He makes all things new. Amen! u
Fort Scott Presbyterian Village achieved best in class ratings, qualifying for the award in the categories of food quality, dining service, cleanliness, dignity and respect, move-in process, meeting transportation needs, overall customer experience, willingness to recommend to others and response to problems. Through Pinnacle Quality Insight’s monthly phone surveys, Fort Scott Presbyterian Village has gathered real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing a 26-year emphasis on ensuring the individual needs of every resident are met. u
He is risen. Celebrate the resurrection April 12. Like us on Facebook to stay updated on news and events.
FORT SCOTT Presbyterian Village
A PMMA COMMUNITY
620-223-5550 u Fax: 620-223-7800 2401 S. Horton Fort Scott, KS 66701 FortScottPresbyterianVillage.org
2
COMMUNITY MATTERS | April 2020
Community Matters is published monthly for residents and friends of Fort Scott Presbyterian Village by Presbyterian Manors of Mid-America, Inc., a not-for-profit 501(c)(3) organization.
To submit or suggest articles: rkellum@pmma.org Ginger Nance, executive director Becky Kellum, marketing director
OUR MISSION: To provide quality senior services guided by Christian values.
!
! "#$%&'($#)*+!,*+-#!.*/)0)$%!-1!2$%)3$+(%4!*+3!5)%)(-#%4!
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• • • • • • •
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
Fort Scott Presbyterian Village | A PMMA COMMUNITY
3
FORT SCOTT Presbyterian Village A PMMA COMMUNITY
2401 S. Horton Fort Scott, KS 66701 RETURN SERVICE REQUESTED
OUR MISSION: To provide quality senior services guided by Christian values.
Like us on Facebook to stay updated on news and events.
Source: Pinnacle Quality Insight (12 month ave. Jan. - Dec. 2019)
5 4 3 2
4.89
4.96
Move-in Process ASSISTED LIVING
1
4
COMMUNITY MATTERS | April 2020
4.90
4.87
Dignity & Respect
Cleanliness
Recommend to Others
ASSISTED LIVING
ASSISTED LIVING
ASSISTED LIVING